The HVAC Jerks

Episode 4 - Training from the employee's view

An episode of The HVAC Jerks

By Rich, Kevin, & Joe
Come join The HVAC Jerks (Rich, Kevin, and Joe) each week as they discuss everything in the HVAC industry from news and technical stuff, right down to stupid customer stories and how "not to do it". If you work in the heating, air conditioning, plumbing or electrical trades, or hope to in the future, spend some time with us; you'll have a lot of fun, and you might even learn something.
More places to listen

More places to listen

Episode 28 - Closing the sale in the home
In this episode, The Jerks revisit the process of closing a deal in the home, but Kevin's feeling feisty and keeps tossing out roadblocks.  Conflict and craziness rule this week's discussion!
42:49
April 7, 2019
Episode 27 - That's a dangerous job you've got there
From fire and burns, to falls to you death, the HVAC world is not one for softies.  This week The Jerks relive some of their own close calls in the field with a laugh and the hope that you'll learn something the easy way.  Make your commute fun with The HVAC Jerks, then share your own stories with them at  theboys@thehvacjerks.com. 
45:33
March 31, 2019
Episode 26 - Bad manager? Lets talk about it.
If you work at all on the planet Earth, you are likely to either have a manager, or be a manager; and that doesn't mean a good one. There are different management styles, including some that are to soft, and some that micro-manage people to death.  The Jerks take a stab at identifying different styles and what works or doesn't.  And, of course, Anonymous Joe gets assigned another stupid name.
39:17
March 24, 2019
Episode 25 - Are you a Closer or a Poser?
So, which is it?  Can you close the deal?  Find out when The Jerks get in to how to close the sale.  Rich says that most techs and sales people never even try to close the sale; Kevin and Anonymous Joe may have a different take, as usual.  Find out in episode 25!  
29:29
March 17, 2019
Episode 24 - Why do service companies charge so much?
This week The Jerks take a deep look at why service companies charge as much as they do, and more importantly, why it matters to you.  Whether you're a technician or an owner, you need to know what it costs to do business.  Without a clear understanding of the company's expenses, it's hard to justify the price to the customer, and harder to feel good about it.  This is an extremely important topic, please don't miss this one.
46:05
March 10, 2019
Episode 23 - Water heaters and Jerky humor
Find out! This episode was originally released on 3/3, accidentally deleted and reloaded on 3/9.  Jerks will be Jerks.
51:01
March 9, 2019
Episode 22 - Career paths in the HVAC world
In this episode the boys attempt to discuss what technicians can do in the industry when they're tired of turning wrenches.  
29:42
February 24, 2019
Episode 21 - Professionalism; This is how you do it!
Anonymous Joe takes the lead in this week's discussion on professionalism with the Jerks.  Perception is reality, especially in the customers' homes, and Fancy Joe knows how to do it right!
31:46
February 17, 2019
Episode 20 - Heat Pumps and pork medallions
In episode 20 The Jerks discuss some of the ins and outs of heat pumps, and continue to abuse Anonymous Joe.  
33:13
February 10, 2019
Episode 19 - Preparing for the Installation
Episode 19 finds The Jerks trying to uncover the best ways to organize an HVAC installation.  They discuss how to make sure the customer gets what they were promised and paid for, and that it is efficient and profitable for the company. 
32:27
February 3, 2019
Episode 18 - The AHR show in Atlanta
In episode 18 The HVAC Jerks talk about their trip to Atlanta for the AHR show.  While they discuss the fans, fellow podcasters, and new products, it's still unclear as to whether Anonymous Joe went, or not; was he really in disguise and walking 15 feet behind Rich and Kevin the whole time?  Could be...
31:47
January 27, 2019
Episode 17 - Is ductwork becoming less critical?
Most of us understand how a bad duct system can create many problems in an HVAC system, regardless of how well the equipment was installed.  In Episode 17 The Jerks talk about common duct problems and how new technologies may minimize some of their effects.
40:02
January 20, 2019
Episode 16 - Load calculation basics
This week the Jerks tackle the fundamentals of load calculations; what they are, why we do them, and how they can help us.  
34:03
January 13, 2019
Episode 15 - So, you want to start your own business
In episode 15 The Jerks begin the discussion on what it really takes to start and run your own business.  Rich, Kevin, and Joe go through the challenges and rewards of giving up the steady paycheck in exchange for being the boss with their unique (read, dopey) flair.  Join them and learn something!
39:25
January 6, 2019
Episode 14 - Upselling; love it or hate it?
No matter what you call it, adding-on, enhancing the sale, or just plain upselling, sales are an important part of an HVAC technician's job.  It can be done with the customer's best interest in mind, or with the worst of intensions.  Listen to what The HVAC Jerks have to say and make sure that you know the difference.
31:52
December 30, 2018
Episode 13 - Supply House Blues
Most of us have had mixed experiences with supply houses; some really good, some horribly bad.  The Jerks discuss why contractors get so frustrated with some counter people, and also why the problem is so difficult to fix.  Listen to what they have to say, and then tell them why they're wrong!  
34:52
December 23, 2018
Episode 12 - Does brand really matter?
This battle has been going on for a long, long time people. Are you selling an equipment brand, or are you selling your brand? Listen to what The HVAC Jerks have to say, then let them know what you think at theboys@thehvacjerks.com ! And, they've got new music this week, too!
32:55
December 16, 2018
Episode 11 - Common boiler mistakes
The Jerks are back in episode 11 to expose the frustrating boiler mistakes we all see in the field. Kevin gets passionate about bad installations, Anonymous Joe makes fun of him for talking with his hands, and Rich tries to get them to stick to the topic. It's just a circus again.
40:39
December 9, 2018
Episode 10 - Talkin' boilers
In this episode The Jerks begin the discussion on boilers and hydronic heating, and give Joe an alias for the day.
36:49
December 2, 2018
Episode 9 - Venting - It's not just hot air
In Episode 9 The Jerks get a little technical and discuss some of the particulars of venting oil and gas appliances. We're sure that there is something in this one that you haven't heard about before, or are unsure of, so join them and have some fun on your way to your next service call, or your next beer (not both).
52:25
November 25, 2018
Episode 8 - Listeners' emails
In episode 8 The Jerks read and discuss some of their listeners' emails, such as the differences in working for a large company vs. a small one. But, they're still jerks.
34:18
November 18, 2018
Episode 7 - Communicating with the customer
This week The Jerks go over some of the "dos and don'ts" of speaking to the customer, including a few of their own stupid stories from the field. And, yes, they're still here!
30:26
November 11, 2018
Episode 6 - Part 3 Employee training as seen by the customer
In the 3rd and final part of this series, the Jerks talk about why employee training is important to the customer. It looks like the boys are getting the hang of this podcast thing after all.
31:58
November 4, 2018
Episode 5 - Training, part 2 - the employer's POV
In episode 5, part 2 of their training segment, the Jerks discuss the importance of employee training from the employer's perspective.
31:24
October 28, 2018
Episode 4 - Training from the employee's view
The Jerks begin a three-part series on employee training. Part one looks at training from the employee’s point of view, and as usual, they have a hard time staying focused; they really are jerks.
31:53
October 21, 2018
Episode 3 - Got gas?
In this episode The Jerks discuss the gas utility debacle in MA that caused thousands to be evacuated after natural gas lines were accidentally over-pressurized.
33:28
October 14, 2018
Episode 2 - Big Poppi
In this episode the Jerks relive some of the more interesting and colorful stories of their careers, including one about "Big Poppi".
33:37
October 5, 2018
Episode 1 - Where it all starts in Jerky land
The very first episode of the HVAC Jerks! Come give us a try; we're pretty sure that you'll have a good time as you get to know us. In this episode, we tell you a little about who we are and what we do, and what you can expect from us in the future. Here we go....
30:40
September 30, 2018
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