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The DYOJO Podcast

The DYOJO Podcast

By Jon Isaacson / The DYOJO
Weekly podcast of The DYOJO Way for Intentional Restorers. Helping property restoration professionals to shorten their DANG learning curve by developing the mindset and habits for achieving their goals.

New episodes are broadcast LIVE every Thursday at 9am PST via YouTube, LinkedIn, and Facebook.

Recorded audio content airs on multiple podcast platforms including Spotify and Apple.

For 2021 the majority of our podcast will be recorded LIVE so that our audience can interact with the show, tune in LIVE via YouTube, LinkedIn, and/or Facebook.

www.thedyojo.com/listen
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SSC 018 Surprise and delight your team members with Josh Dunn
South Sound Connection (SSC) LIVE 018  Season 2 "Made in the South Sound"  Recorded LIVE - Tuesday, May 4, 2021 at 9am PST   SSC LIVE is brought to you by The DYOJO Podcast and All American Restoration Services (Tacoma, WA).   We opened with a reading from Be Intentional: Culture, How the Small Things Enhance or Undermine Your Culture, co-authored by Jon Isaacson.  John Stearns was nice enough to include The DYOJO and AARES in an article published Feb 9, 2021 "Maintaining Workplace Culture" in South Sound Business Magazine.    GUEST  Josh Dunn, Premier Media Group (Tacoma, WA)    Is hyper local a key to success in the modern economy - so many print publications are converting to online only and Premier has been able to remain beautifully in print   Josh discusses how his team has adapted to remote work, being more efficient with their meeting times and intentional with they efforts to "surprise and delight" their team members.    This is National Small Business Week - you can still register for the 6th Annual South Sound Business Summit (FREE) - We discussed this event with Paul T. Long for SSC 017   South Sound Connection (SSC) presented by The DYOJO Podcast and All American Restoration Services (AARES).    All American Restoration Services is a general contractor based in Tacoma, WA that provides insurance repairs services for clients throughout the South Sound.    The DYOJO is a business coaching service based in Tacoma, WA and produces The DYOJO Podcast - helping you shorten your DANG learning curve for professional development.   You can hear Tammy Birklid, Merit Construction (Tacoma, WA) share her thoughts on "Becoming an Employer of Choice" on Benchmarks of Growth 3 of 6 from The DYOJO Podcast, Episode 59   See our past episodes of SSC LIVE   See our roster for Season 2 of SSC LIVE 
20:35
May 5, 2021
Ep. 59 Becoming an employer of choice with Tammy Birklid (BOG 3 of 6)
Benchmarks of Growth - Part 3 of 6  The DYOJO Podcast, Episode 59   Guest:  Tammy Birklid, Merit Construction (Tacoma, WA)    SPONSOR  The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.     Tammy shares insights into her process of growing in the company, with the company, and now as the leader of her company, Merit Construction in Tacoma, Washington.  I found it interesting that her background was in finances and yet she placed a high emphasis on culture. Not that these concepts are exclusive, but in my experience the financial minded person has not always been the driver of those efforts.  Tammy shares so many gems for our series, Benchmarks of Growth, this is part 3 of 6 from The DYOJO Podcast.   "Grow in proportion to your ability to maintain your quality and your culture." How many businesses have we observed grow to rapidly and plummet as a result? Tammy shares he vision for sustained growth.   Tammy believes strongly that as a person in a position of leadership and as an organization that you should, "Be who you say you are." She talks about what that has meant, as well as how it has both been tested and proven, coming through the challenges of 2020 as a team.    In a market where good employees are harder to acquire and retain than good clients, Tammy challenges companies to, "Be an employer of choice." Tammy shares how the Merit team achieves this and has developed a culture of accountability.    SPONSOR  The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims. The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your dang learning curve for personal and professional development. Catch us every Thursday on YouTube
37:51
April 29, 2021
SSC 017 Developing local partnerships and win-win business relationships with Paul T. Long
South Sound Connection (SSC) LIVE 017  Season 2 "Made in the South Sound"  Recorded LIVE - Tuesday, April 27, 2021 at 9am PST   SSC LIVE is brought to you by The DYOJO Podcast and All American Restoration Services (Tacoma, WA).   Recap of our discussion with Nancy Giacolone, "Recipe of Success" with employee retention through creative benefits and having "The Courage to Change" (SSC LIVE 016).    Local treasure, Tammy Birklid (Merit Construction) will be our guest for The DYOJO Podcast. She presents her thoughts on becoming an employer of choice for Part 3 (of 6) for our series Benchmarks of Growth.    We read from Jon Isaacson's book, Be Intentional: Culture, regarding shifting your mindset from that of being STUCK in the middle to being PLANTED in the middle and using that positive energy to thrive wherever you are in your career. You can purchase a signed copy of the book directly from The DYOJO via the website.   GUEST  Paul Long, South Sound Business Summit (Tacoma, WA)    Business Owners deserve a Commercial Banker that is a strategic advisor…not just a banker - Paul discusses his approach to helping businesses with more than just the money as well as lessons learned from developing strong local partnerships to help each other thrive.   Paul is famous for his local business leader LinkedIn Connection highlights posts, utilizing the power of social media to shout out local standouts. If you need some encouragement on how to approach social media, follow Paul's example.   Social media doesn't have to always be about you, learn to harness the power of the win-win.   The 6th Annual South Sound Business Summit, this year the event is remote and 100% FREE - southsoundbusinesssummit.com  What is SSBS and why you don't want to miss this years value packed event. There is still time to REGISTER TODAY to receive the daily emails with 5-7 minute presentations from local professionals who will help boost your personal development. The South Sound Business Summit coincides with National Small Business Week, so invest in yourself, build local relationships, and support your community partners.    South Sound Connection (SSC) presented by The DYOJO Podcast and All American Restoration Services (AARES).    All American Restoration Services is a general contractor based in Tacoma, WA that provides insurance repairs services for clients throughout the South Sound.    The DYOJO is a business coaching service based in Tacoma, WA and produces The DYOJO Podcast - helping you shorten your DANG learning curve for professional development.   See our past episodes    See our roster for Season 2 
21:42
April 27, 2021
Ep. 58 You Play to Win the (TPA) Game - Pro vs. Joe 012
You Play to Win the (TPA) Game  The DYOJO Podcast LIVE, Episode 58 aka Pro vs. Joe 012  Recorded LIVE - Saturday, April 17, 2021 - 8pm PST   SPONSOR  The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.     CO-HOST  Bryan Close  All American Restoration Services    GUEST 1   Tye Panzone   TPA Repairs  Taking a "no name" local contractor from the "back woods" of the PNW to a perennial Contractor Connection Top Contender   Can you make money doing program work?   Leveraging your TPA connections to build your book of business   Attracting a national brand to help repeat "success"   GUEST 2   David Smith   TPA Mitigation  Currently recovering from TPA work  The best compliance person I have ever worked with     Join us live - youtube.com/thedyojo
01:23:20
April 19, 2021
Ep. 57 I'm gonna tell you where I suck at business - Benchmarks of Growth with Gordy Powell
Benchmarks of Growth - Part 2 of 6   The DYOJO Podcast, Episode 57  Guest: Gordy Powell, Georgia Clean (Atlanta, GA)   SPONSOR  The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.     At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs.   Gordy shared several gems for those in a position of leadership to take into account for the personal and professional development:    "You gotta put a team together." Understanding that you don't have to do it alone is a key evolution for any entrepreneur. For Mr. Powell this started with having someone dedicated to tracking and collecting the money.    "Don't be afraid to divide your responsibilities." Gordy realized the importance of being honest with yourself and seeking out people who can supplement your areas of weakness.    Mr. Powell shares a funny story about his first partner, walking up to him and saying, "I'm going to tell you where I suck at business at and where you suck at business at." With complimentary skill sets they were able to help each other grow as professionals and as an organization. Gordy closes with a great encouragement to, "Romance the employees," in a platonic sense of valuing their contributions and engaging with them on a personal level.    This is the second discussion in a six part series on the benchmarks of growth. We will be discussing this topic in upcoming episodes of The DYOJO Podcast with dynamic industry leaders Lisa Lavender, Tammy Birklid, Whitney Wiseman, O.P. Almarez, and Andrew Golkin.  If you would like to hear more of Gordy’s story and perspectives:   Listen to the Biocast 411 podcast  Watch/listen her appearance on The DYOJO Podcast, Episode 29   thedyojo.com/listen   #growthmindset #propertyrestoration
29:45
April 15, 2021
Ep. 56 The Phases of Career Development and Growth with Doug Irwin
The DYOJO Podcast LIVE - Episode 56  The Phases of Career Development and Growth   First aired April 8, 2021 at 9am PST   The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback.    GUEST 1   Benjamin Ricciardi, Ironclad Restoration Marketing (West Palm Beach, FL)   Author, New Book - No BS Guide to Internet Marketing for Restoration Contractors     We announce our #hugyourbooks giveaway and discuss the 80/20 rule for marketing that every property restoration contractor should implement.  GUEST 2   Doug Irwin, On Side Restoration (Calgary, Alberta)  Phases of Career Development and Growth for Yourself and Your Team    Mr. Irwin came to property restoration from "the outside", he found that when you aren't the subject matter expert it forces you to focus on the people. Doug shares that as you develop yourself and your team, "There is nothing quicker than the speed of trust."    LIVE: YouTube.com/thedyojo  SITE: thedyojo.com/listen
01:03:22
April 12, 2021
Ep. 54 - Part 2 AOB and standards of care wrap up with Pete Consigli "The Restoration Watchdog"
Pete Consigli, The Restoration Watchdog, joins us for Part 2 of our BIRTHDAY BASH Discussion for The DYOJO Podcast Episode 54   Please refer to the notes from our prior episode to understand more of the story and sequence of event that led to this industry icon joining us for the one year anniversary of The DYOJO Podcast. Pete is known by many for his role as "The Restoration Industry Watchdog" in multiple capacities including his frequent appearances on IAQ Radio for their "roundup" session. With every attempt to honor the sequence of their show, Pete agreed to open this topic by introducing his good friend Ed Cross as well as re-joining our conversation at the end of the show to input his insights into these topics. Pete was eager to frame the broader conversation in the context of standards of care for restoration contractors.  Source material for my article in Restoration and Remediation Magazine (R&R), "A History of Collaboration, a Future of Advocacy" included previously written pieces from Michelle Blevins, Jeff Bishop, IAQ Radio, and a name that kept popping up, Pete Consigli. Mr. Consigli collaborated with Michelle for her article, A Brief Walk Through RIA History, while also composing one of the industry’s legacy pieces published in Cleaning & Restoration titled, The Four Faces on Mount Restoration (often referred to as The Founding Fathers article). Pete has long been referred to, by those who had front row seats to the early innovations of property restoration into a professional industry, as Restoration Google. If you intend to dig into the bowels of the emergence of our profession, a good test of whether your source is credible would be whether they ask, “Have you talked to Pete about this?”   Part 1 of our conversation for Episode 54 dove into the topic of assignment of benefits (AOB) with "The Restoration Lawyer" Ed Cross. Mr. Cross shared some recent revelations in the fight to defend the right to utilize AOB by insureds and contractors as well as dispel some of the backlash against this resource from his perspective. Mr. Consigli facilitated a Town Hall discussion, followed by an excellent episode of IAQ Radio (#553), in the wake of the 2019 decision in Florida leading to the elimination of the fee shifting statute for contractors.  As was revealed in that Town Hall and by daily interactions between contractors, there are strong opinions about the role of AOB in our industry. Whether you believe they should be used or not, caution should be used when responding to one extreme with another, i.e. responding to bad actors by eliminating the resource.  This segment is Part 2 of the full conversation and is primarily our conversation with Pete Consigli and the celebration of our joint efforts to gain his trust and participation on The DYOJO Podcast. As Pete shares, he is eager to help all restorers to shorten their DANG learning curve. We encourage all of our listeners for The DYOJO Podcast and our readers for The Intentional Restorer, to do your own research and make your own decisions about the merits of these topics.
01:33:17
April 5, 2021
Ep. 55 More is not always more when it comes to growth - Benchmarks of Growth with Lisa Lavender
Benchmarks of Growth - Part 1 of 6 The DYOJO Podcast, Episode 55 Guest: Lisa Lavender, Berks Fire Water Restorations (Reading, PA) At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs. Lisa is the perfect person to kick of the discussion for this series as she has built her two companies, Berks Fire Water Restorations and Restoration Technical Institute, from the ground up. The key takeaway from our conversation with Lisa was this sage advice, “More is not always more when it comes to growth.” In her experience, the years between starting Berks Fire and Water Restorations in Reading, Pennsylvania and achieving their first 3 to 4 million dollars were a bit of a blur. She believes that most companies have a culture and shared values, the important thing is being “deliptional”, which is a combination of deliberate and intentional. There comes a point when those in a position of leadership realize it is important to document your processes, articulate your culture clearly, and ensure that everyone is on the same page in order for you to carry that momentum into the next benchmarks for growth. Lisa shared a funny story when this reality hit her. One day, she walked into the warehouse and remembers all of the people gathered from her team and the clipboards specifically. Their prior standard operating procedure (SOP) included everyone haggling for resources to ensure their projects were attended to and she realized, “This is a hot mess, we can’t grow this way.” As she point out, as you grow the risks are greater: * Growing too fast and losing grasp of your culture, lagging in your processes, and overleveraging your finances * Greater vulnerability to major declines in revenue stream when you have a larger infrastructure to support For her team, these benchmarks of growth have been wake up calls, “When you have more people, equipment, projects, etc, you have to be better at everything.” Those of her team members who have been there since the beginning understand that there is a great cost difference between ten people standing around due to inefficiencies versus seventy employees being impacted by lags in communication and lapses in production. Lisa encourages leadership teams to think through key factors such as: *Document your culture and processes as early as possible *Know your break even point for where you are as where as where you want to be * Develop a plan to build the optimum volume for your vision * Understand that more is not always more when it comes to growth * Be clear about your best practices and always discuss the key things each department needs to do in order achieve your goals Evolving as a leader is critical to leading your team through the various market challenges and growing pains. Once you have identified and documented your shared values, be sure that you do not compromise on these key items. Lisa is a firm believer in the power of empowering open and constructive feedback from throughout the organization. If you want your team to be open and passionate about embracing challenges and improving their performance, you have to be doing the same by example. If you would like to hear more of Lisa’s story and her perspectives: Read her monthly column in Restoration and Remediation Magazine, Restoring Success Read her chapter in Be Intentional: Culture Watch/listen her appearance on The DYOJO Podcast, Episode 36
31:38
April 1, 2021
Ep. 54 - We discuss Assignment of Benefits (AOB) with Ed Cross and Pete Consigli (Part 1)
MYSTERY GUEST revealed Part 1 of our BIRTHDAY BASH discussion for The DYOJO Podcast Episode 54 It's a fun churning of events that have coalesced over the last year leading up to the birthday bash for the one year anniversary of The DYOJO Podcast. The first of these elements was an interview with Ed Cross, then the inaugural chair for the recently formed Advocacy and Government Affairs (AGA) committee of the Restoration Industry Association (RIA). The Restoration Lawyer graciously agreed to a discussion that would be the core content for an article that would be released as the April column for The Intentional Restorer. These words were drafted to carry the reader through Mr. Cross’ legal journey which includes involvement in many of the key evolutions of the property restoration industry. Source material for this article included previously written pieces from Michelle Blevins, Jeff Bishop, IAQ Radio, and a name that kept popping up, Pete Consigli. Mr. Consigli collaborated with Michelle for her article, A Brief Walk Through RIA History, while also composing one of the industry’s legacy pieces published in Cleaning & Restoration titled, The Four Faces on Mount Restoration (often referred to as The Founding Fathers article). Pete has long been referred to, by those who had front row seats to the early innovations of property restoration into a professional industry, as Restoration Google. If you intend to dig into the bowels of the emergence of our profession, a good test of whether your source is credible would be whether they ask, “Have you talked to Pete about this?” Ed Cross shared some recent revelations in the fight to defend the right to utilize assignment of benefits (AOB) by insureds and contractors as well as dispel some of the backlash against this resource from his perspective. Pete facilitated a Town Hall discussion, followed by an excellent episode of IAQ Radio (#553), in the wake of the 2019 decision in Florida leading to the elimination of the fee shifting statute for contractors. As was revealed in that Town Hall and by daily interactions between contractors, there are strong opinions about the role of AOB in our industry. Whether you believe they should be used or not, caution should be used when responding to one extreme with another, i.e. responding to bad actors by eliminating the resource. As John Lapotaire, who was vocal in his dissent during the Town Hall, shared via private message during our discussion with Mr. Cross, “Don’t throw the baby out with the bathwater. It’s AOB abuse that I disagree with. That’s a moral and ethical issue not an AOB issue.” Merlin Law Group, respected by many in our industry for their book Pay Up, noted in 2017, “Hopefully, the Legislature will come up with a fair and balanced solution that attacks the bad actors, protects consumers, and preserves the ability of a policyholder to execute an AOB under the right conditions.” Most efforts to bury or alter the right to AOB are cast as Insured Homeowners Protection Act, carrying the connotation that the legislature, often with great encouragement and lobbying from the insurance companies, must intervene to protect homeowners from the big bad contractors. Unfortunately, the simple logic goes, protect the insured by limiting their resources. Ed announced the launch of his new book, The Book on the Assignment of Benefits: A Restoration Contractor’s Guide with Forms & Instructions. Mr. Cross believes this resource helps contractors to strengthen their position to force the insurance company to deal with and pay them directly as they negotiate the claims process. As always, we encourage all of our listeners for The DYOJO Podcast and our readers for The Intentional Restorer, to do your own research and make your own decisions about the merits of these topics.
01:28:34
March 29, 2021
Ep 53. Personal and professional financial strategies to CAPitalize on your goals
Pro vs. Joe 011 LIVE, the podcast within The DYOJO Podcast - recorded Saturday, March 13, 2021.   Hosted by Jon Isaacson "The Pro" and Bryan Close "The Joe", the dynamic duo discusses the ups and downs of transitioning your company into property insurance damage repairs. These discussion are both casual, often conducted while the hosts enjoy a nice cigar, whiskey and/or a local craft brew; as well as deeper dives into topics with guests who are subject matter experts. If you are considering starting a water or fire damage restoration company, you will find a lot of value in this "podcast within the [DYOJO] podcast."     GUEST:   Chris Panagiotu  Host of CAPitalize: The Podcast for Intelligent Investors   Personal and business financial strategies - making your money make money the smart way  Current financial influencers - strengths/weaknesses   What are 3 financial quips that you hate?   What are some of the lingering perspectives and habits that savvy investors should leave for dead?   The DYOJO Podcast airs LIVE Thursdays 9am PST on YouTube, LinkedIn, and Facebook. Audio is distributed through platforms such as Apple, Spotify, Google, etc.  
01:13:13
March 18, 2021
Ep. 52 Mergers and acquisitions in property restoration with Mark Springer
The DYOJO Podcast LIVE Episode 52 from Thursday, March 11, 2021 at 9am PST The DYOJO Podcast is sponsored by iRestore Restoration Management Software - Powering Your Vision, Values, and Leadership. It's time to calm the chaos, get your team organized, and focus on your efforts for growing your business. iRestore offers all Job Management, Relationship Management (CRM), Equipment Management, Vehicle Management, Human Resources, and Scheduling all in one portal. GUEST 1: Joyce Gabriel, Senior Project Manager (Puyallup, WA) Joyce discusses the two books from The DYOJO as well as some great perspective on learning how to interact with your co-workers to achieve shared objectives. GUEST 2: Mark Springer, CEO of Dayspring Restoration President of Restoration Industry Association (RIA) TOPIC: Property Restoration Trends: Mergers and Acquisitions What is private equity’s (PE) role in property restoration acquisitions? What is the significance of fragmentation in restoration acquisitions? The Big M&A Deals, the package deals, and teaming up within the industry The impacts of consolidation How do you build a company that is sell-able even if you don't plan to "sell-out" ​ We broke for a note from our sponsor iRestore and a special treat from the marketing powerhouse duo of Born to Repair and GMS Distribution. Mark Springer shared some valuable perspectives for the everyday restorer: Build a strong foundation starting with clearly identifying your organizational OBJECTIVES. Know your numbers and develop your exit strategy long before you ever plan to leave. READING LIST: Mark recommended the book Scaling Up by Vern Harnish who will also be the keynote speaker at the RIA Convention 2021. Mark discussed various investment strategies including De Novo (organic) and Arbitrage (bundling) and his process for deciding to team up with Trinity Hunt. Mr. Springer shared some additional insight to how their team operates, in particular how they use resources such as SWOT to determine whether to push through with an idea that doesn't appear to be working as well as when to scrap an effort. The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify. Sharing The DYOJO WAY to shorten your DANG learning curve for professional development. www.thedyojo.com/listen
01:20:56
March 15, 2021
Growing your business from surviving to thriving through soft skills training
When you first start a business, it's survival mode. As an entrepreneur you do whatever you need to do to get the phone ringing, taking any project you can get, and generating revenue. Life is about opportunities not convenience, and you can quote me on that. Many of your opportunities will not arrive in majestic packages or sums that will make you rich quickly. In property restoration and other service-based industries, opportunities often come at all of the oddest hours of the day or night, testing your commitment to the cause. Identify the opportunities that are best for you and your team. Structure yourself and your team to see, understand and meet the needs, values and opportunities that the market presents. Growing beyond survival through soft skills training Larry Wilberton and Eric Sprague were able to build their property restoration business with a carpet cleaning truck that they didn't even know how to start into an entity that they were able to sell at a profit. They shared portions of their story on The DYOJO Podcast Episode 50. As college friends, they had no idea that water damage restoration would be their life's work, but they discovered ways to develop themselves and their team to thrive in the competitive world of the skilled trades. Core to their success was a daily investment in soft skills training for their technicians, many of whom had no prior work experience or examples to learn from. Initially they disagreed about how consistently they needed to make time for short interval training on items such as life skills development, customer service, and upselling without being a salesperson. Cleanfax Magazine conducted a benchmarking survey in 2020 which accumulates input from restoration contractors throughout the United States and Canada. Owners in this service based industry have stated that recruiting and retaining quality staff has been their number one challenge, with over 80% consensus dating back to 2018 (see infographic on their website): Recruiting and retaining quality staff Maintaining margins and profitability Cash flow Differentiating your company Increasing cost of doing business Thriving as a business from the ROI of soft skills training Eric and Larry learned, at first by trial and error, that the return on investment (ROI) for soft skills training in particular was exponential. The team came to expect these educational sessions and there was a clear negative impact on their morale and production whenever the owners were tempted to scale back on their commitments. After they sold the business, they proved these principles were universal as they consulted with skilled trades businesses throughout the country. They continue to share these gems with entrepreneurs and growth minded managers through the Blue Collar Nation Podcast as well as their coaching business Morning Tech Meeting. Learning from the successes and failures of others is core to The DYOJO way of the intentional restorer; shorten your DANG learning curve.
11:32
March 10, 2021
Ep. 51 Can old dogs (like you) learn new tricks with David Olson
The DYOJO Podcast LIVE Episode 51 with David Olson - Can old dogs (like you) learn new tricks? The DYOJO Podcast is sponsored by Be Intentional: Estimating, written by Jon Isaacson, The Intentional Restorer, to help teams develop the right mindset and habits for documenting, estimating, and producing consistent outcomes for insurance claims projects. Available in Kindle and paperback  OPEN    Ryan Strickland, Franchise Owner, Fayetville, North Carolina   Cooking gators and celebrating your crew    GUEST   David Olson, General Manager, Seattle, Washington    You talked about getting into the industry with your Dad on GMS Podcast Episode 32. Your dad made you start from the bottom and work you way up. When did you “take over” for dad and what did that transfer of power teach you about what you thought you knew but didn’t? In 1988 you acquired your CE accreditation, this was still early in that process. What do modern restorers need to understand about the evolution of internal training as well as utilizing training for outreach? In 2000 you became a state director. Is this when ServPro started developing their national response teams? Is this associated but separate? What are your thoughts on the role of certification and training for the industry? How does a person in a position of leadership maximize the efficacy of these resources? It’s interesting having just read The ServiceMaster Story by Al Erisman and the impact of the tension between people and profit and how, from his perspective, this impacted their trajectory. As a personal question, in my limited view, when I started with ServiceMaster in 2002 they were still “top of the heap” and had a primary contract with the largest insurance carrier in the country. What do you recall of the strategy and execution for SP becoming “king of the hill”? How did what the brand was doing at a national level evolve to help the local regions and individual offices? The larger franchise organizations have a perception of not only competing with your competitors from other brands, but with the tight distribution of zip codes, you may be competing with your own brand. How did you work to help individuals achieve their goals while being a part of something much larger than themselves? (the CORE of collaboration) By 2010, when SP invested heavily in becoming a recognized brand by advertising EVERYWHERE, you were transitioning out. When you changed “teams” what principles did you learn were universal and which ones didn’t translate as well? You’re back in the mix, managing an office in Seattle. How do you adapt as an “old dog” with 40 years experience? The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify. Sharing The DYOJO WAY to shorten your DANG learning curve for professional development.    
01:06:33
March 8, 2021
Ep. 50 Is soft skills training worth the time and investment with Larry Wilberton & Eric Sprague
The DYOJO Podcast was recorded LIVE Episode 50   The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback - thedyojo.com/book2    OPEN:   Robert More - Mitigation Manager/Estimator in Boonsboro, MD   Mr. More is a newly awarded IICRC triple master for water, fire, and textile cleaning discusses the process of pursuing continuous improvement for yourself and the return on investment for your team members.    GUEST 1:  Eric "The Tech Whisperer" Sprague and Larry "Pineapple Man" Wilberton co-hosts of Blue Collar Nation podcast and owners of MorningTechMeeting.com   TOPIC: The arc of return on investment for developing your team   Leading by example, always learning as a PIAPOL   The fear of training team members so that they can get paid more by a competitor  Weeding through the BS when seeking a consultant    Cleanfax Magazine conducted a benchmarking survey in 2020 which accumulates input from restoration contractors throughout the United States and Canada. Owners in this service based industry have stated that recruiting and retaining quality staff has been their number one challenge, over 80% consensus, dating back to 2018 (see infographic on their website):   Recruiting and retaining quality staff   Maintaining margins and profitability   Cash flow  Differentiating your company  Increasing cost of doing business   GUEST 2: Katie Smith, restoration owner in Raleigh, NC and president elect for the Restoration Industry Association (RIA) discusses the upcoming IN PERSON RIA Convention 2021   The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify.  Sharing The DYOJO WAY to shorten your DANG learning curve for professional development.    www.thedyojo.com/listen
01:01:04
March 1, 2021
Is the RIA a Good Ol' Boys Club & Ken Larsen's $1000 water damage book
Water damage restoration industry specialist and author Ken Larsen joins The DYOJO Podcast to discuss two questions:   Is the Restoration Industry Association (RIA) a "Good Ol' Boys" club, or is that even a negative thing?    Is Ken Larsen's book, Leadership in Restorative Drying, really worth $1000?    If you would like to hear more, listen to the whole interview with Ken Larsen of www.drystandard.org on The DYOJO Podcast Episode 46 - available as a video on YouTube.com/thedyojo or as audio via Apple and Spotify podcasting platforms.    The DYOJO Podcast   Weekly podcast of The DYOJO Way for Intentional Restorers. Helping property restoration professionals to shorten their DANG learning curve by developing the mindset and habits for achieving their goals.  ​  New episodes are broadcast LIVE every Thursday at 9am PST via YouTube, LinkedIn, and Facebook.  Recorded audio content airs on multiple podcast platforms including Spotify and Apple.   For 2021 the majority of our podcast will be recorded LIVE so that our audience can interact with the show, tune in LIVE via YouTube, LinkedIn, and/or Facebook.   www.thedyojo.com/listen
19:10
February 22, 2021
Ep. 49 Creating a purpose that is greater than a paycheck with Al Erisman
The DYOJO Podcast LIVE Episode 49   The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback - thedyojo.com/book2    OPEN: Randy Carley, Ridgefield, WA  Growing your career in property restoration   GUEST 1:  Al Erisman Author The ServiceMaster Story  Co Chairman, Theology of Work  Project Executive in Residence, Seattle Pacific University  www.Ethix.org   TOPIC:  We will be discussing Al’s book, The ServiceMaster Story - Navigating the Tension Between People and Profit.    The Shingle Principle of leadership   The practice of managers first working 6 weeks in the field   The transition to leaders from outside “the fold”    The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify. Sharing The DYOJO WAY to shorten your DANG learning curve for professional development.     www.thedyojo.com/listen
01:01:07
February 15, 2021
Ep. 48 Resolving Insurance Claim Disputes with Bill Wilson and David Princeton
Guest: Bill Wilson  Founder and CEO at InsuranceCommentary.com  Author of When Words Collide (and many more)   Co-Host: David Princeton  Former guest of TDP & Pro vs Joe  Principal Consultant, AdvocateClaimService.com   We will be discussing Bill's phenomenal book, When Words Collide: Resolving Insurance Coverage and Claims Disputes, with an emphasis on property claims.    RTFP  The role of the agent and the adjuster in insurance claims disputes  Educating insured's on the process of insurance claims disputes and denials  * The role of the restorer in insurance claims disputes    The DYOJO Podcast - the INFOtainment podcast for the skilled trades, helping you shorten your DANG learning curve for professional development.    New intro and outro featuring "Get Lifted" by Suganuts from his album Mr. Inappropriate and clips of the original TDP opening created by Ed "The Restoration Lawyer" Cross   thedyojo.com/listen
59:34
February 12, 2021
The "Partly False" Controversy & Claude Blackburn Shares a Story About the Early Air Mover "Wars"
PART 1 Friday, January 29, 2021 we awoke to news that one of our posts was tagged as "partly false" by the crack team of "independent fact checkers" at FB. Clearly Kevin has something to hide...thankfully FB acted swiftly in the best interest of the most vulnerable among us to notify the public of this errant material aimed at infecting the unsuspecting minds of the fragile public. I’m glad filth and deception such as that purported by The DYOJO as “info-tainment” will no longer be tolerated. I’m viewing this as a sign that FB is committed to really rooting out the content that is most likely to negatively impact our restoration ecosystem and the world at large. Public statement: I want to apologize to my tens of listeners for disseminating “partly-false” information on FB. I’m ashamed. Actually, I’m relieved. I’ve always been a fraud and now I’ve been outed by an “independent fact checker”. We are here to get to the bottom of this important issue with the perpetrator of deception... Kevin Hussey PART 2 Early Air Mover Wars - Claude Blackburn's Dri Eaz vs. Lloyd Weaver's Porta Dryer As a carpet cleaner in the 1970’s, Claude Blackburn noticed a negative trend with his fellow professionals, “Twenty percent of our industry is going out of business every year.” He wanted to find a way to help entrepreneurs like himself to keep themselves working in the slow season. Claude’s first invention was the foam EZ Block which he mailed from his operations center (his garage) for $27 a sheet to cleaners replacing the wood blocks that were common in the industry. Claude Blackburn attended a water damage seminar taught by the second face on “Mount Restoration”, Lloyd Weaver. The “Industry Watchdog” Pete Consigli writing for C&R Magazine in 2007 noted, “Lloyd introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today’s sophisticated world, 35 years ago Lloyd’s methodology challenged the rug cleaning establishment and its in-plant wet carpet service.” Shortly afterwards Claude experimented with his own metal carpet dryer and eventually produced ten units, sent out 24,000 expensive mailers to advertise the product, and only sold four. He was contemplating abandoning the idea. Claude shares an interesting story about the device that would become the flagship of his company and an interaction with Mr. Weaver. At an industry trade show in Vancouver, Washington, Lloyd didn’t take kindly to Claude’s creations and publicly challenged him. While he physically shook the meek mannered innovator from Mt. Vernon, he also rattled his entrepreneurial spirit and only deepened Claude’s commitment to making his then fledgling invention work. With the arrival of an unlikely partner, Harlan Wright, Mr. Blackburn developed the first fiberglass molded air mover for the carpet cleaning and water damage restoration industry in the early 1980’s. When Claude sold Dri-Eaz in 2006 it had: 200 employees 150 distributors Sales of 50 million Hear the rest of Claude Blackburn on The DYOJO Podcast Episode 47 “The Found of Dri Eaz Life Before, During, and After Property Restoration.”
26:42
February 1, 2021
Ep. 47 The founder of Dri Eaz discusses life before, during, and after property restoration
The term “Founding Father” comes from the March 2007 cover of Cleaning & Restoration Magazine. Pete Consigli wrote an article titled The Four Faces on Mount Restoration wherein he said this about Claude’s entrance into the carpet cleaning profession,    “In the mid to late 1970s, Claude was a struggling young father and carpet cleaner with two little mouths to feed. With only $35 dollars in the bank, he moved his family to Skagit County, Wash., about 60 miles north of Seattle. He had no choice but to get out and knock on some doors; he needed money and he got it by cleaning carpets.”    His story reinforces the truth that there are no substitutes for hard work in this industry which has been built up by people both willing to try something new and willing to share what they have learned by trial and error. Mr. Blackburn’s first invention, a high density foam block that he would mail to cleaners nationwide and thereby founding Dri Eaz from his basement. Out of fear of being copied by others he set out to create his first air mover.      Claude shares an interesting story about the device that would become the flagship of his company that would grow into the industry leader for water damage restoration equipment. The man credited with creating the first air mover, Lloyd Weaver, publicly challenged Mr. Blackburn which only deepened his commitment to making his then fledgling invention work.      Pete writes of Lloyd, the first face on Mount Restoration, “Lloyd introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today’s sophisticated world, 35 years ago Lloyd’s methodology challenged the rug cleaning establishment and its in-plant wet carpet service.” With the help of Harlan Wright their plastic mold prototype was developed in the early 80’s.      Claude noticed a negative trend with carpet cleaners, “Twenty percent of our industry is going out of business every year,” and wanted to find a way to keep entrepreneurs like himself working in the slow season. As he innovated products, he also developed methods for training contractors to utilize the tools in a manner that could be repeated. Consigli notes, “Claude was sometimes mocked for pricing his seminars under $100. But he knew exactly what he was doing; he consistently played to packed rooms, while the attendance of others’ seminars dropped off.” Claude wanted to help his fellow professionals to shorten their DANG learning curve.      In addition to providing greater details about his journey in water damage restoration, Claude shared some interesting principles that transformed his business while a guest on IAQ Radio (Episode 473). Mr. Blackburn and a third member of the Founding Fathers Quartet, Cliff “The Z Man” Zlotnik discuss the evolution of the industry. Claude discussed the benefits of profit sharing, “That decision made me the most money of anything I ever did. Most other business owners are afraid to share the financials, I made more money in the five years after implementation than in all the years before.”     When Claude sold Dri-Eaz in 2006 it had:   200 employees   150 distributors    Sales of 50 million    The opening segment of The DYOJO Podcast goes into some depth regarding Claude’s post retirement activities which include efforts to elevate pickleball to an Olympic sport. A local paper dubbed him The Pickleball Philanthropist.    The DYOJO Podcast - www.thedyojo.com/listen   The DYOJO Podcast - Helping growth minded professionals in the skilled trades to shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.
01:35:30
January 28, 2021
Developing Relationships with Plumbers to Increase Water Damage Leads with Kevin Hussey
Kevin Hussey has tried it all when it comes to working with plumbers to acquire more water damage mitigation work. He runs a successful property restoration company out of Baton Rouge, Louisiana which is currently a part of the DKI Network.    Kevin joined The DYOJO Podcast for a candid conversation regarding the ups and downs of his journey in the property insurance claim restoration industry. He was brought to the area from the slopes of Colorado when Hurricane Katrina struck in 2005. He has since had to learn to build an independent thriving local business that does not perform preferred vendor (aka program) work.    One key to his current and future growth, cracking the code of working with local plumbers. Plumber are on the front lines of responding to a variety of water based home and business damages and can be a great source of leads for companies looking to provide services for extraction and structural drying.   Kevin shares many of his lessons learned, some the hard way, of building relationships with local plumbing companies. These lessons include:   Starting his own plumbing company which seemed like a great idea at the time, as they could generate their own leads, but soon revealed many holes in his plan. Kevin found that running a plumbing company split his focus and his resources, leading to operating both at less than optimum capacity. He also alienated many of the plumbers that he had worked so hard to build relationships with. After two years, they decided to sell off the plumbing effort and focus more effectively on the property restoration.   As they worked to rebuild trust and relationships, Kevin uncovered some great ideas for working with local plumbers. He has gone through the process of trying a bit of everything, hoping something would stick, to now being more targeted and throwing darts at their goals.    Kevin warns against paying too much for leads, the cost has to make sense in the overall revenue and profitability of the work being generated. Business owners and managers need to work to identify your ideal partners, as Kevin says, "The ones only doing new construction likely aren't the best fit."   His team has identified plumber referrals as a key to doubling their revenue and so they are working to double their lead volume from last year. Adding value to your client is always a good source of enriching existing relationships, so Kevin's team is looking into being able to offer continuing education courses for plumbers through their existing water damage training facility.   The United Fire and Water team assembles baggies with inexpensive moisture meters, a drying log, and basic instructions, all branded with their company logo and information. By doing so, their plumbing partners have a better means of serving their client as well as an understanding of when to refer a mitigation company. Kevin's team hosts a weekly, free lunch Friday, where they feed their partners and hand out lead fees. They are also doing quarterly drawings for big ticket items such as a four wheeler to encourage engagement.    Modern restorers have to be creative and always adapting to the market, especially if the majority of your work comes through independent sources. As Kevin says, "Your always paying for something," but like Mr. Hussey, you want to understand your numbers and spend your money where it counts. Developing your name as an organization who partners with local professionals will pay long term dividends and help you distinguish yourself from others who may try to buy you out of your relationships.    You can listen to the full conversation with Kevin Hussey via The DYOJO Podcast Episode 44
19:07
January 25, 2021
Ep. 45 Unleashing creativity for personal and professional development with Danny Morgan (PVJ 010)
On Saturday, January 16, 2021 Bryan Close and myself will be joining forces again for Pro vs. Joe (the podcast within The DYOJO podcast) to discuss creative expression and workplace culture with Danny Morgan.   This will be our first attempt at a LIVE, please join in on the discussion at 8pm PST.    Danny, aka Suganuts, will discuss the importance of creativity:    As an outlet for a person in a position of leaders (personal)   As a means of inspiring your team to innovate (at work)      His latest album, Mr. Inappropriate, is out now and is available wherever music is found on the internet (HearNow, Spotify, etc.)    Mr. Morgan has served in management roles in high volume retail chains and now for a regional bank. Danny will share his thoughts on professional development, building a positive culture, and helping your team thrive.  Bryan Close, PVJ co-host, returns to the microphone to share his insights and experiences in the realm of culture and creativity as well.     We look forward to having our audience interact with our show and our guests through this live format. Post questions and/or comments on Youtube as you watch the LIVE recording of The DYOJO Podcast.     What are your favorite books on culture?  What is one quote/principle on culture that has stuck with you?   What is a culture goal for your team in 2021?   How many copies of Be Intentional: Culture ( 📚 www.thedyojo.com/book2) are you planning to pre-order?
53:26
January 23, 2021
Ep. 46 Be a Healthy Skeptic with Ken Larsen
The DYOJO Podcast LIVE w/ Ken Larsen CR WLS FLS CLS CMP CSDS (Episode 46)   This was recorded LIVE on Thursday, January 14, 2021 at 830am PST.   The DYOJO Podcast will be switching to a LIVE format, with episodes releasing Thursdays at 9am PST - www.youtube.com/thedyojo - also broadcast to Jon's LinkedIn and Facebook.   This show is sponsored by the NEW BOOK from Jon Isaacson and a collaboration of talented authors - Be Intentional: Culture - AVAILABLE NOW in Kindle and paperback through Amazon - www.thedyojo.com/book2 Ken states his mission, and career trajectory, is dedicated, "To improve the credibility of the restoration industry with trustworthy technical information and encouraging others to embrace it."   He is the author of the leading industry reference guide on "state of the art" structural restorative drying practices, Leadership in Restorative Drying. If you contact The DYOJO and reference this podcast episode, you can receive 40% OFF.   We discussed:  Ken started his 43 year career in the restoration industry working with his dad in Canada.  Mr. Larsen has been vocal about trends in the industry that he believes are unhealthy, we address a few of these items and Ken's perspectives on righting the ship.  He started his formal efforts in training and education in 2003 with Dri Eaz.  He shares his thoughts on "IICRC-isms" and drying myths perpetuated by the industry. Ken says, "Accurate information is empowering."    Ken shared a few key principles for growth minded professionals in restoration:  First seek to understand  Get educated  Get certified  Be a healthy skeptic  Start writing for trade journals  Start teaching the principles you have learned    He shares his experiences with restoration industry groups and why Ken believes it's important for modern restorers to rally together. Mr. Larsen is actively involved in the Restoration Industry Association (RIA), which he believes is the premier gathering for industry professionals. He is proud of the momentum the RIA has built with Ed Cross "The Restoration Lawyer" and the Advocacy and Government Affairs (AGA) Committee. He looks forward to meeting with restorers in June at the RIA Annual Convention.    We made a conscious effort not to spend too much time on topics that Ken has already addressed. Do yourself a favor and listen to Ken's appearances on IAQ Radio  Ep 134 Drying quackery  Ep 436 Restoration education  Ep 426 Ken & Cliff "The Z Man" Zlotnik articles in IICRC journal Aug 2016 addressing "the elephant in the room"   We took a "commercial break" for Born to Repair's Tip of the Week 004 and a Christmas message from GMS Distribution.   Michelle Blevins from Restoration and Remediation Magazine also joined us to discuss the Top 10 articles, authors, and videos from 2020.
01:12:00
January 21, 2021
Ep. 44 Pairing an innovator and an integrator in property restoration with Kevin Hussey
Kevin Hussey, CEO & President of United Fire and Water Damage (Baton Rouge, Louisiana), joins The DYOJO Podcast to discuss: His journey from carpet cleaning in Colorado to helping Blockbuster video recover from Hurricane Katrina Meeting a “nice Southern girl” and making roots in Lousiana Joining the DKI network The challenges and advantages of hiring an “integrator” when you are an “innovator” (terminology from Gino Wickman’s book Traction: Get A Grip On Your Business) The alternatives to being a “program” or “preferred” vendor for insurance companies Creative ideas for generating work as an “independent” contractor working with plumbers, realtors, adjusters and more. The good idea that quickly became a bad one - starting your own plumbing company as a restoration contractor Using Docusketch to maximize your efficiency in estimating insurance claims TDP 44 Breaks and Announcements: We share our first reading list for 2021 This must be the year of the podcast, we share several of the industry podcasts that have been created in 2020 in the opening introduction If you didn’t catch it the first time, Gerrett Stier put an amazing ad together for GMS Distribution that is hilarious and informative, this is a master-class in modern advertising The Intentional Restorer column in Restoration and Remediation (R&R) Magazine for January will feature a discussion of Dr. Leo Marvin’s groundbreaking book, Baby Steps, and the parallels to our professional growth in 2021 In 2021 we will be focusing on a LIVE format and moving our release date to Thursdays at 9am PST. We look forward to our listeners being able to interact with the show more. Our first LIVE Pro vs Joe will be Saturday 1/16/11 at 8pm PST and our first LIVE The DYOJO Podcast will be Thursday 1/21/21 at 830am PST with Ken Larsen. Kevin Hussey - www.unitedfireandwater.com The DYOJO Podcast - www.thedyojo.com/listen
56:09
January 14, 2021
Restoration Reading List 2021
Books by property restoration professionals for insurance claims professionals, The DYOJO suggested reading list 2021: The 24HR Tech by Andrew McCabe - Step By Step Manual To Increase Mitigation Profits And Reduce Training Time To Just ONE DAY! Get Out of the Truck by Idan Shpizear - Build The Business You Always Dreamed About Unqualified Success by Rachel Stewart - Bridging The Gap Between Where You Are Now And Where You Want To Be To Achieve Massive Success Independent Adjuster's Playbook by Chris Stanley - Step By Step Guide & Roadmap To Becoming A Successful Independent Adjuster The ServiceMaster Story by Albert M. Erisman - Navigating The Tension Between People and Profit For full disclosure, all of these authors have been guests on The DYOJO Podcast. Al Erisman will be a LIVE guest in late January / early February 2021. This video aired as a segment in The DYOJO Podcast Episode 44 with Kevin Hussey of United Fire and Water Damage out of Baton Rouge, Louisiana. We added Gerrett Stier's awesome Christmas themed advertisement for The GMS Distribution box to the end of this clip. Great product, great dude, and great podcast as well - The GMS Podcast. The DYOJO Podcast - helping professionals in the skilled trades shorten their DANG learning curve. www.thedyojo.com/listen
13:25
January 11, 2021
Employee Development is Key to Retention
Companies that invest in their employees (inputs) will find that they can increase their profits (outputs) by producing team members that are more engaged and less likely to leave (retention). The common adage goes something like this, Manager 1 asks, “What happens if we invest in training and developing our employees and they leave?” Manager 2 responds, “What happens if we don’t and they stay?” Rather than look at the negative examples in your experiences as a person in a position of leadership, as those of your peers, focus on the success stories and build your vision around those common denominators. Alex Blagojevic joins The DYOJO Podcast (Episode 43) to share her perspectives as a young insurance professional on how she was inspired by the organizations that invested in her. We also discuss the book Insuring Tommorrow: Engaging Millennials in the Insurance Industry by Tony Canas and Carly Burnham of the Insurance Nerds which was written to help organizations better understand the largest current and incoming generational workforce. If you refuse to learn to interact with millennials, you will soon find that your company has no future. Alex also speaks to growth minded professionals about having a 5 year plan and sharing that with your manager so that everyone can be on the same page with regards to vision and goals. She shares how organizations that invest in soft skills training, such as customer service, empower their teams to take ownership for their personal growth as well as better contribute to the growth of the company. Watch the whole interview in The DYOJO YouTube page or listen via The DYOJO Podcast on Apple and Spotify. The DYOJO Podcast, helping you shorten your DANG learning curve for professional development, releases every Monday at 6am PST, in 2021 we will be recording many of our episodes LIVE on Thursdays at 9am PST.
09:19
January 7, 2021
Ep. 43 Communicating and connecting opportunities for growth to candidates with Alex Blagojevic
I originally reached out to Alex Blagojevic regarding a post from LinkedIn on the importance of technology in the property claims assessment process, "I’ll be on site conducting a 360 degree scan of a water damaged unit. With my site scope and virtual scan, a control estimate will be conducted by our Xactimate team within a matter of days. It’s truly incredible what our new technology can capture in one quick site visit." We were putting together a multi-member panel for a discussion about Docusketch which turned into Episode 40 of The DYOJO Podcast. As an independent commercial claims adjuster she shared her experiences with technology and integration with tools such as Encircle for categorizing photos from a loss and Docusketch for 360 degree captures that can expediently be transformed into a layout sketch for Xactimate. For those who aren't familiar with the property claims process, thorough documentation is key to empowering all stakeholders to communicate clearly and restore the affected to pre-loss conditions. Alex has observed these tools quickly becoming the standard for insurance carriers and restoration contractors. She shares how her journey into the insurance claims world started with a position as a project managers assistant at a local ServiceMaster, helping those managing claims to maintain their documentation streams. In her pursuit of more meaningful work, increasing responsibility, and upward mobility, she pursued the claims side as an entry level broker. It wasn't long before doors opened to allow her to explore more direct involvement with helping people with property damages as an adjuster. There are many nuggets within this discussion, of which managers should take note, on how young people entering the workforce are looking for opportunities for professional growth. Those organizations and people in positions of leadership who can connect growth minded individuals with the opportunities within their companies will find that there is a deep well of strong candidates eager to make a difference. Alex understood the process of earning her way by learning from each role while keeping her eyes open for experiences that would further her career. Seeing the claims process from "both sides" has helped her to have a greater perspective for how to serve the client to create a positive customer experience. Some of the best training she received was while she was at an entry level position with a brokerage and yet it would appear that organization was unable to connect their training with opportunities that would keep a strong candidate such as Alex within the fold. We had a similar conversation with Chris Stanley on Episode 38 of The DYOJO Podcast. Chris shared how important it is for companies to create a direct correlation to training and advancement which is why his organization IA Path has developed a process that empowers those seeking a career in adjusting to get to work within 90 days. Alex notes the value of initiatives such as The DYOJO Podcast which is, "A platform that encourages collaboration while opening up discussions that directly effect our day to day work across the claims industry." Alex encourages adjusting professionals, who want to create a positive customer experience with their brand, to remember that the claims process: 1. Is likely the first time that an insured is experiencing how their insurance policy is carried out at their time of need; 2. Most clients don't understand the ins-and-outs of the operation, so having patience and communicating clearly are essential; 3. Don't assume that a customer knows what you are talking about or what questions to ask, explain the process and the timeline so that you can help them through the experience to a successful conclusion. Guests for The DYOJO Podcast Episode 43: Alex Blagojevic - www.linkedin.com/in/alexdoesclaims/
57:56
December 21, 2020
Ep. 42 Empowering your employees to create a positive customer experience with Jeremy Watkin
This is our first attempt at a LIVE recording of The DYOJO Podcast and our guest Jeremy Watkin, Director of Customer Experience and Support at NumberBarn out of San Diego, California, was up for the challenge.    We asked Jeremy to share his perspectives and experiences with the following topics related to customer experience (CX):    How do you start a customer service center from scratch? What does this statement mean in practice - "Empowering contact center agents to empower customers"?    What have been some of the key lessons to scale / rapid growth?    What is #CXQOTD & #ICMICHAT - how have you learned to leverage Twitter for your personal / professional brand?    Mr. Watkin's chapter, "Practice What You Preach", in our upcoming book Be Intentional: Culture (thedyojo.com/book2)   With heavy hearts we acknowledge the passing of Tony Hsieh as he was an innovator in the field of customer service through Zappos. We discuss how he created a culture of choosing the customer over the bottom line and empowering employees to solve problems.    Shout outs for:   Gordy Powell as he launched his podcast BioCast411.com, he was a guest on TDP Ep. 29.   Listen to the OG's of the LIVE show - "Radio" Joe Hughes and Cliff "The Z Man" Zlotnik at IAQ Radio.   Michelle Blevins has had some great guests, including TDP alumnus Ed Cross (Ep. 3) and John Downey (Ep. 28) for her video series "Ask The Expert" from Restoration & Remediation Magazine   Elan Pasmanick, who has been providing great content for the Born To Repair Tip of the Week, is preparing to do his first equipment maintenance and repair seminar    The DYOJO Podcast is the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve for personal and professional development. Watch on YouTube. Listen on Apple and Spotify.    Jeremy Watkin - www.customerservicelife.com / @jtwatkin  TDP - www.thedyojo.com/listen
01:04:54
December 17, 2020
Ep. 41 An imperfect plan today is better than a perfect plan tomorrow with Mark Springer
Mark Springer, CEO of Dayspring Restoration (Bozeman, Montana) and president of Restoration Industry Association (RIA) joins The DYOJO Podcast to discuss:   The Mark Springer origin story   His dad started Dayspring Restoration in 1989 as a small side business. Mark was the only guy in high school with a cell phone, not to be cool but so that his dad could get ahold of him to respond to after hours water damage emergencies. For a short period of time Mark tried to get away from property restoration but was sucked back in.    Mark Springer 2.0   When Mark returned to Montana, he realized there was a lot of opportunity in this growing field of insurance claim damage repairs and set out to grow the company. Mark noted, "If there was a place to advertise, we were there." Some of his most memorable advertisements were flooding and then burning his own house to demonstrate the restoration process. Dayspring has grown from one location doing about $75,000 a year in sales to 6 locations producing over $17 million in annual revenues.    Mark shares that Dayspring has three main buckets that they draw sales leads from:   Word of mouth and prior customers. mark shares that the average policy holder has a claim every 7 years, and if you can achieve repeat business that means one customer may have 4 claims over a 30 year span. Many of Dayspring's clients are 2nd and 3rd generation family members.    They also invest in online marketing including pay per click and SEO in addition to their direct business development and mass media efforts.    Mark recognizes that if he were starting over in today's market, things would be much different than when he started his process in the early 1990's. He believes there are a few universal principles that can help any entrepreneur in any market:   First, having a plan and adapting your plan. Develop your plan and execute on it with consistency. As Mark likes to say, "An imperfect plan today is better than a perfect plan tomorrow." You must have the determination and capitalization to endure. Their team meets quarterly to review their strategic plan and adapt to trends in each local market.    Second, over invest in the financial side of your business. An accurate understanding of your financial picture will empower you to make good decisions and seize upon opportunities.    Third, invest in people and culture. In today's market your team members have to be more important than your clients. Happy customers come after you have invested in creating happy and cared for team members.    Mark discusses the work he has been doing with his team at Restoration Industry Association to create the Advocacy and Government Affairs (AGA) Committee and other key targets to help improve the property restoration industry.    Mark Springer - Dayspring Restoration - www.calldayspring.com  The DYOJO Podcast - www.thedyojo.com/listen
01:23:59
December 14, 2020
Ep. 40 - The Docusketchers with Chris Phillipsen, Alex Blagojevic, Kevin Hussey and Jeff Turner
An operations manager, Canadian commercial adjuster, CEO and chief strategy officer walk into a podcast...Chris Phillipsen, Alex Blagojevic, Kevin Hussey and Jeff Turner join The DYOJO Podcast to discuss their experiences with Docusketch. Before the hate mail starts rolling in, please understand that in my mind I thought of the multi-member podcast panel before I heard Gerrett Stier's GMS Podcast Episode 44 titled The New Guys. Gerrett did an awesome job of discussing the challenges of starting a restoration business with four owners with less than 3 years of experience. I highly recommend listening to this episode with: Mike McFadden at Hero Remediation Tim Kreczmer at Puro-Clean Cory Martin at C&C Restoration Trey Raines at Raines Restoration Please note, this episode of The DYOJO Podcast is not intended to be a sales pitch for Docusketch. Docusketch has not paid for advertising. When we looked at the available data, there appeared to be an abundance of information about Matterport, including an interview from our friends at the GMS Podcast as well as Blue Collar Nation, whereas there was much less available for Docusketch. This is our attempt at helping shorten your DANG learning curve by getting four unique perspectives from users of this product. Topics for The DYOJO Podcast Ep. 40 include: Chris Phillipsen, Operations Manager with Quality Cleaning and Restoration in Northampton, Massachusetts Chris describes himself as, "The kind of guy who buys his own tools." Which isn't a perspective that you find in many professionals, especially when it comes to spending thousands of dollars on a 360 degree camera system such as Matterport. Just before he was going to pull the trigger, a friend of his told him about a program that he was beta-testing called Docusketch. Mr. Phillipsen has been using Docusketch for a little over a year and a half and has just begun the process of training another employee in their company to utilize the resource. Alex Blagojevic, Commercial Property Adjuster with Claims Pro in Vancouver, British Columbia, Canada Alex was introduced to Docusketch in October of 2019. To her knowledge their company, Claims Pro, was the first independent adjusting firm to adopt what they call the "smart inspect program". This program uses Docusketch and Encircle in collaboration with each other to create a full documentation package for each loss. Alex says that for their needs Docusketch is perfect with the 2D floor plan and the 3D tours. Kevin Hussey, CEO and President with United Fire and Water Damage in Baton Rouge, Louisiana As Mr. Hussey's company was considering which system to incorporate into their arsenal, they found the price of Docusketch to make the most sense being that they could but multiple cameras for the price of one from Matterport. Their team has trained technicians to run the program because, as Kevin says, "We like to see our estimator in his seat estimating." As has been said by all of our interviewees, Kevin hasn't had to utilize the Docusketch customer service much but whenever he has had to reach out they have been very responsive. Jeff Turner, Chief Strategy Officer with Docusketch Bryan Close, the co-host of Pro vs. Joe Podcast (the podcast within the podcast) and co-owner of All American Restoration Services in Tacoma, Washington, joined me in the discussion with Jeff. Bryan has been looking into Docusketch and Matterport for some time for his company which focuses on reconstruction. Jeff was very personable and our conversation definitely delivers on the spirit of INFOtainment that we seek at The DYOJO Podcast. He shared many of the unique features of the Docusketch system as well as some of the backstory into developing the product to serve property restoration professionals.
01:24:47
December 7, 2020
Ep. 39 Thriving not just surviving with Shannon Tymosko of Kickass Careers
Shannon Tymosko, aka Lady Voltz, electrical apprentice and ambassador for Kickass Careers, joins The DYOJO Podcast to discuss empowering yourself and your team to thrive not just survive. Shannon went to college, earned her degree and worked for 10 years, eventually promoting to management but wasn't thriving personally or financially. A friend invited her to assist with a kitchen remodel and she got the bug for the skilled trades. Even after she pursued her first courses in the trades she met obstacles to employment until arriving in the electrical apprenticeship at the YWCA.  Topics for The DYOJO Podcast Ep. 39 include: Question #1 - What are some of the things managers do that enhance and/or undermine thier culture?  Shannon discusses writing some of her thoughts for a segment in The DYOJO's upcoming book Be Intentional: Culture. She also had the distinct pleasure of having a post of her liked by the famous contractor Mike Holmes on LinkedIn; they are practically best friends.   Question # 2 - What can organizations in the skilled trades do to better recruit and retain young people?   Lady Voltz shares several times her thoughts on the importance of, "Thriving not just surviving." She found that the skilled trades provided better opportunities for personal and professional development. For Shannon the skilled trades were rewarding financially as well as providing a sense of fulfillment.  Question #3 - How do people in a position of leadership rise above the status quo?  Shannon discusses the non-sensical approach, whereby organizations in the skilled trades spend so much resources to attract young people only to push them away. She shares her thoughts on updating mindsets and habits to produce more favorable outcomes. Jon also notes the value of fresh perspectives helping teams to adapt by challenging the things we do simply because that is the way we've always done them.  Question #4 - What is Kickass Careers and how did Shannon become involved with this group? Kickass Careers promotes and advocates for the skilled trades. They have local groups that are working to bring these career opportunities into the same discussion as fire fighting, doctors, lawyers, etc for young people building their lives.   Shannon and Jon share a desire to help growth minded professionals and those in a position of leadership to shorten their DANG learning curve. The DYOJO Podcast is the INFOtainment podcast for the skilled trades.  Guests & Features: Shannon Tymosko - Kickass Careers (Toronto, Canada) Equipment Repair Tip of the Week Video 002 on selecting the right filter for your dehumidifier from Elan Pasmanick of Born To Repair (IG @borntorepair) Clip of our discussion with Luke Draeger on his chapter in the upcoming Be Intentional: Culture from The DYOJO South Sound Connection (SSC) LIVE will be broadcast every Tuesday at 9am PST on Jon Isaacson's FB and The DYOJO YouTube - we include a clip of SSC 001 with Korbett Mosesly discussing his game Success Factors  Clip of Chris Stanley from The DYOJO Podcast Ep. 38 - Tripping Over Nickels While Leaving Behind Thousands of Dollars Jon Isaacson - www.thedyojo.com (Tacoma, WA) The DYOJO Podcast on Youtube and Spotify - www.thedyojo.com/listen The DYOJO Podcast - the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.
01:29:25
November 23, 2020
Ep. 38 I'll Show You How To Do It with Chris Stanley
Chris Stanley, prolific writer and founder of IA Path, joins The DYOJO Podcast to discuss claims from "the other side"  Chris went from never having changed his own oil to learning automotive appraisal and claims adjusting. His father-in-law became the Mr. Miyagi to his Daniel-Son (this is a Karate Kid reference for our younger audience), teaching him the ways of the independent adjuster.  Topics for The DYOJO Podcast Ep. 38 include: Question #1 - What do contractors not understand about the claims adjusting process? Chris shares that this is a people business. He says the key is to understand and learn to optimize "the box" that all parties are working with to increase claims collaboration.  "You can shear a sheep multiple time but you can only skin it once." How do you make 100's of dollars over several claims than trying to make a 100 dollars on one claim.  Question # 2 - How do contractors effectively communicate those things that don't fit in the insurance claims "box"?  Often this starts with understanding what the hot button items are for the carriers and adjusters that you work with. Communicate with them to learn what their box is so that you optimize your approach to those common items. As you come across unique scopes of work, communicate with all parties to determine an approach that will work for all.  The pair also discuss the trap of a "nice" adjuster, building upon Jon's article from The Intentional Restorer (R&R) in October 2020 - Goldilocks the Adjuster and the Three Estimator Bears.  Question #3 - How did Chris become such a prolific writer and develop IA Path?  As Chris was considering getting out of insurance all together, he started documenting what he had learned. He tried a new business venture and failed, but a woman who made $100k plus annually selling sewing patterns encouraged him to formulate his knowledge into a service for people looking to make a career with appraisals and adjusting.  Question #4 - How do managers and individuals level up their approach to training and professional development? Chris shares his recommended strategy for training:  Develop a consistent process, Develop cheat guides and Develop reference videos Jon shares his outline for training:  Do it Right, Do it Efficiently and Do it Excellently Question #5 - What is the latest book that IA Path has released? Chris Stanley collaborated with John Bachman to write Insurance Company Adjusters Playbook. They are offering a free copy of the book to anyone who is unemployed and interested in pursuing a career in insurance adjusting.  Jon and Chris share a desire to help growth minded professionals and those in a position of leadership to shorten their DANG learning curve. The DYOJO Podcast is the INFOtainment podcast for the skilled trades.  Guests & Features: Chris Stanely - www.IApath.com (Lumberton, North Carolina) Video on repairing a stripped nut on a dehumidifier from Elan Pasmanick of Born To Repair (IG @borntorepair) Announcing South Sound Connection a collaboration between The DYOJO and All American Restoration Services (AARES) to highlight local businesses in the Pacific Northwest Clip of Andy McCabe from Pro vs. Joe 009 (aka The DYOJO Podcast Ep. 37) Jon Isaacson - www.thedyojo.com (Tacoma, WA) The DYOJO Podcast on Youtube and Spotify - www.thedyojo.com/listen The DYOJO Podcast - the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.
01:31:17
November 16, 2020
Ep. 37 Lessons learned the hard way with Andy McCabe PVJ 009
Andrew G. McCabe, aka The Godfather of Remote Estimating, returns to The DYOJO Podcast Episode 37 to discuss Lessons Learned the Hard Way. Andy was a guest on Episode 5 sharing his thoughts on innovation in relationship to his experiences with Matterport and other technological advances for construction scoping and property restoration estimating. During this Pro vs. Joe discussion, Andy shares some funny and harrowing stories, including being called in by the State of Oregon Insurance Board. Bryan digs a bit deeper into the question of whether or not contractors should charge a fee for their insurance claims estimates. Topics for Pro vs. Joe Episode 009 include: Recent classic movie remakes including Dune, Mad Max and Blade Runner Perspectives on corporate greed - Dan Price's comments on the recent Allstate layoffs Public adjuster licensing, insurance claims and Andy' NOT being a contractor Getting kicked out of a claims conference and knowing when contractors step outside of the grey areas Mr. McCabe shares some funny and precarious stories from his 20 plus years in the property restoration industry to help contractors consider means to keep their focus in the right areas. The DYOJO Podcast is the INFOtainment podcast for the skilled trades. Our discussion with Andy McCabe has plenty of tips that will help our listeners to shorten their DANG learning curve for personal and professional development. Hosts & Guests: Andy McCabe - www.claimsdelegates.com (Bend, OR) Bryan Close - www.allamericanres.com (Tacoma, WA) Jon Isaacson - www.thedyojo.com (Tacoma, WA) The DYOJO Podcast on Youtube and Spotify - www.thedyojo.com/listen The DYOJO Podcast - the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.
01:54:49
October 26, 2020
Ep. 36 "Go learn it" and 20 years of business startup lessons with Lisa Lavender
Lisa Lavender, like many in the skilled trades, wears SEVERAL hats.    On Episode 36 of The DYOJO Podcast she shares some of her keys to success and the lessons learned along the way of her 20 plus year career in construction and training.    Lisa has a monthly column in Restoration and Remediation Magazine (R&R), Restoring Success, where she regularly drops tidbits of wisdom on her readers. Her passion for the property restoration industry, training the next generation of leaders and continuing to build a strong culture is apparent in everything she does.    Here are just a few of the highlight of her career:  Co-founder and COO of Berks Fire Water Restorations Inc. (20 + years)  Co-founder and COO of Restoration Technical Institute (8 + years)  VP of Operations Design for iRestore Restoration Software (3 years)   Lisa brought her accounting background to the trades and spent years learning in the school of hard knocks how to build a company that was competitive in the market as well as thriving with a strong internal culture. She loves to share the lessons she has learned and the insights she has gathered from her experiences as well as the input of her vast network.   Her monthly column, Restoring Success, releases the first Friday of every month in R&R Magazine. Recently she invited Jon Isaacson, The Intentional Restorer, to collaborate on an article Nothing is Scarier than Scope Creep.    Lisa has plenty to say for business owners, managers and career minded professionals who are seeking the path of continuous improvement. The DYOJO Podcast is the INFOtainment podcast for the skilled trades. Our discussion with Lisa Lavender has plenty of gems that will help our listeners to shorten their DANG learning curve for personal and professional development.    Hosts & Guests:  Lisa Lavender - restorationtechnicalinstitute.com  Jon Isaacson - www.thedyojo.com  The DYOJO Podcast on Youtube and Spotify - www.thedyojo.com/listen   The DYOJO Podcast - the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.
01:12:26
October 19, 2020
Ep. 35 David Princeton returns to dispel some rumors and set the facts straight about COVID claims
They call Jon Isaacson "The Intentional Restorer", but our guest David Princeton of Advocate Claim Service, proves why Jon is not called "The Factually Accurate Restorer".    This is the second half of a discussion with David for Pro vs. Joe 008, following Pro vs. Joe 007 (aka The DYOJO Podcast Episode 32).    For this discussion, David, Jon and co-host Bryan Close review some of the recent cases involving COVID-19 insurance claims disputes between carriers and their clients. David draws deep from his well of insurance nerdery to drop some knowledge on the audience on what he knows of these recent proceedings.    As always, we have a good time while learning a thing or two. The DYOJO Podcast is the INFOtainment podcast for the skilled trades. David Princeton has become a personal and professional friend and his company Advocate Claim Service provides a valuable ally for home and business owners who are struggling to work through doubtful and disputed claims.    The DYOJO Podcast - the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.    Hosts & Guests:   David Princeton - www.losspayee.com  Bryan Close - www.allamericanres.com  Jon Isaacson - www.thedyojo.com  The DYOJO Podcast on Youtube and Spotify - www.thedyojo.com/listen  Opening music by Suganuts
01:05:57
October 12, 2020
Ep. 34 Idan Shpizear shares how growing your business starts with developing yourself
Idan Shpizear, CEO of 911 Restoration "The Fresh Start Company" discusses: The story behind his first book, Get Out of the Truck, and how he enjoys encouraging entrepreneurs to pursue their dreams by sharing his experiences doing things the hard way. Idan believes that too often we OVER estimate what we can accomplish in one year, leading to frustration and burnout. But, we  also UNDER estimate what we can achieve in 5-10 years as we build to our vision. As his company has scaled, Idan understands that the organization cannot evolve beyond his investment in his personal development as well as the professional development of their team members. Idan is a big believer in the importance of the customer experience and is working hard to ensure his growing franchise embraces "The Fresh Start" values as they assist clients with water and fire damage restoration. His upcoming second book will likely be titled, The Struggle is Real, and will address the reality of the on-going pressure to build and maintain a business. Once you Get Out of the Truck you will need perseverance to Stay Out of the Truck! Listen for the opportunity to win a FREE iPad from our sponsor Xcelerate Restoration Software. Episode includes: Recap of discussion with Skylar Lewis on the importance of practical SOP's so that you can delegate as a person in a position of leadership Update on The DYOJO Socktember sock-raiser with awesome allies including Merit Construction, The Contents Specialists, Kelsey Isaacson and Aramsco Seattle Pro vs. Joe Podcast promo Clip from our discussion with Stephen Harrington "The Diva of Insurance" from Episode 33 Guests and Wardrobe: Idan Shpizear - https://www.911restorationfranchise.com/911Team/idan-shpizear Jon Isaacson - www.thedyojo.com The DYOJO Podcast on Youtube and Spotify - www.thedyojo.com/listen Opening segment created by Ed Cross "The Restoration Lawyer" Additional music The High Line by Causmic Wardrobe: Hat - Coppertop Construction (Eugene, OR); Shirt - Cosmonaut Coffee (Tacoma, WA)
01:36:42
September 28, 2020
Ep. 33 How unleashing creativity can cause your profits to soar with Stephen Harrington
Stephen Harrington, of Cross Insurance and The Diva of Insurance, joins us to discuss:   His unique employment agreement that has led to grow for all parties   The importance of unleashing creativity at work as it helps the organization, the team and the employees   Specializing in something no one else wants to do can be a great career hack for yourself    Stephen is an insurance nerd, specializing in data cleaning and recovery in addition to working full time as the Chief Operations Officer for Cross Insurance. We discuss how positive the results can be when those in a position of leadership create a culture of trust and allow their team members to engage their roles and responsibilities with creativity in the workplace.    We are excited to announce a collaboration with Xcelerate Restoration Software. On Monday, October 5, 2020 we will be hosting a live feed to announce the winner of:   FREE iPad from Xcelerate Restoration Software  Signed copy of Jon Isaacson's book Be Intentional: Estimating   The DYOJO Podcast T-Shirt    Xcelerate hands down offers the best field service solution in the restoration market. And they are giving away a FREE iPad to prove it! Go to https://www.xlrestorationsoftware.com/landing/ipad-giveaway to register for the FREE iPad (no strings attached).    Episode Includes:  We are one week closer to announcing the winner of the FREE iPad from Xcelerate Restoration Software   Shout out to recent contributors (including): Gordy Powell (Georgia Clean), Sarah Allen (Superior Cleaning & Restoration), Alex Watts (Avenue 5), Judi Brown (Tacoma Trophy), Wood Frame (Zoom Drain), Marina Tanay (WAMOA), Kyle Meaux (Engineered Products), Tania Barrett (Thrive Surfaces), Amanda Solberg (3 Kings), AND MORE!    Break the status quo of throwing estimating items against the wall and hoping they stick, develop a better process and more consistent outcome with Jon Isaacson's new book Be Intentional: Estimating   The DYOJO Podcast - The INFOtainment podcast of the skilled trades, helping you shorten your DANG learning curve for professional development. You can watch TDP on Youtube or listen on Spotify or Apple.    Stephen Harrington - The Diva of Insurance - https://www.linkedin.com/in/stephen-harrington-cic-219bba17  The DYOJO - www.thedyojo.com  The DYOJO Podcast - www.thedyojopodcast.com   Opening sequence by Ed Cross "The Restoration Lawyer"
01:31:45
September 21, 2020
Ep. 32 David Princeton discusses solutions for home and business owners with coverage issues
We had such a good time that this episode had to be split into two segments. My editing program would not allow me to release this as one long "Joe Rogan" style episode.    Pro vs. Joe 007 - Part 1 with David Princeton of Claim Advocate Service joins us all the way from Wisconsin to discuss:   * The difference between a public adjuster and a claims advocate  Options for home and business owners dealing with coverage issues   Thoughts on contractors charging for estimates which include screening your clients, clarifying the process and communicating your value  Tips for home and business owners when navigating the claims process with insurance carriers (a few do's and don'ts)   Current "wins" by business owners in the COVID coverage disputes (mostly in Part 2 of our conversation)   We are excited to announce a collaboration with Xcelerate Restoration Software. On Monday, October 5, 2020 we will be hosting a live feed to announce the winner of:   FREE iPad from Xcelerate Restoration Software  Signed copy of Jon Isaacson's book Be Intentional: Estimating   The DYOJO Podcast T-Shirt    Xcelerate hands down offers the best field service solution in the restoration market. And they are giving away a FREE iPad to prove it!   Go to the custom landing page, request a FREE demo of their software and register for the FREE iPad .    Episode includes:  FREE resources from Ed Cross, The Restoration Lawyer, for contractors helping with wildfires in California.   Book reviews and comments from Tye Panzone, Christopher Stanley and Jason Sturgeon.   The timeless banter between the loveable co-hosts, Bryan Close (Joe) and Jon Isaacson (Pro) and our 1st returning guest, David Princeton.    Hosts & Guests:   David Princeton - www.losspayee.com  Bryan Close - www.allamericanres.com  Jon Isaacson - www.thedyojo.com  The DYOJO Podcast on Youtube and Spotify - www.thedyojopodcast.com Opening music by Suganuts
01:22:53
September 14, 2020
Ep.31 Developing a better people process leads to better outcomes for all with Step Up 2 Success
Leading others requires a unique skill set that has to be developed over time. Every day we see people thrown into management without any training and little support.    Our guests, Megan Biever and Kelsey Isaacson, of Step Up 2 Success, share their experiences with Positive Behavioral Interventions and Supports (PBIS). This is utilized in schools to help students who have need for additional measures to empower them to achieve.   Many managers feel like they are babysitting. We discuss ways to rise above that mentality and implement a structure for making ongoing progress toward you goals. When we step back from our dysfunctions we can see the bigger picture to understand how developing a better people process will lead to better outcomes for all.     Megan and Kelsey will help you to expand your perspective on what is possible. While many people think that positive behavior rewards bad actors, they will outline how their system is quite the opposite. Their principles will help leaders to elevate their emotional intelligence and apply soft skills in a practical way.   Jon Isaacson has released his book, Be Intentional: Estimating available now as a Kindle E Book and in paperback from Amazon. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Megan Biever - https://www.linkedin.com/in/megan-madlena-biever-69a84119b/  Kelsey Isaacson - https://www.linkedin.com/in/kelsey-isaacson-b997a6155/  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com  Be Intentional: Estimating - https://www.izvents.com/book   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Simpler Times" by The 126ers   Wardrobe: Jon hats: All American Restoration Services (Tacoma, WA), GMS Podcast with Gerrett Stier; shirts: Wash The Dog (Puyallup, WA), The DYOJO (Black)
01:24:46
August 31, 2020
Who's responsible for common sense in your organization?
In this audio bonus created by and starring Jon Isaacson, The Intentional Restorer and acclaimed author of Be Intentional: Estimating, we break down the cognitive dissonance associated with “common sense”.    Using the example of a manager being upset that a technician did not strap down a piece of expensive equipment in a property restoration company as a springboard to understanding where the cause of these production issues originate.    We take clips from The DYOJO Podcast with Elan Pasmanick who operates his mobile equipment repairs service, Born to Repair, in San Diego, California.    We also draw from Lex Sisney, author of Organizational Physics and guest on episode 22 of The DYOJO Podcast.    As a leader, when you are frustrated by some action from your team, before you react it is a good exercise to take a step back and walk yourself through how you arrived at this moment.    Can you say that the on-boarding of employees sets clear expectations followed by consistent training to develop the mindset and habits that will lead team members to success?    Is this a moment that reveals some opportunities to improve your process or a moment where an individual needs to be, as Klark Brown, of the Alliance of Independent Restorers, says, “Coached up or coached out”?   Jon's book Be Intentional: Estimating is available on Kindle and paperback through Amazon - www.izvents.com/book   See and hear more from The DYOJO Podcast on Youtube or listen on Apple, Spotify, Anchor or Google - www.thedyojopodcast.com
22:03
August 27, 2020
Ep. 30 Achieving your dreams by developing a financial strategy with Terrilski Davis
Simple tips to help you understand how to build wealth.   Key strategies for entrepreneurs to set their business up for success.   Ways that owners/managers can help their employees understand money.   Terrilski Davis, Sr. is a Veteran Business Owner and Entrepreneur who specializes in assisting first time home buyers, veterans and entrepreneurs secure approvals and lending when they need it the most. His company Platoon 720 help with business and personal credit solutions.    Terrilski drops some insightful and practical financial tips to help yourself, your business and your team reach your goals. As Terrilski says, "So many people have a dream but they don't have a strategy," which is why he is passionate about helping people, "Discover overlooked cash flow strategies that are missed by 80% of those who own and operate businesses."    Mr. Davis will share some tips to pay down and scale up as you build your personal legacy. He also talks about how as entrepreneurs, "You can't see the picture when you are inside the frame," and the value of working with mentors to shorten your DANG learning curve.    Jon Isaacson has released his book, Be Intentional: Estimating available now as a Kindle E Book and in paperback from Amazon. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Terrilski Davis - https://www.platoon720.com  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Baba" and "Firestarter" by Jeremy Black, and "Nothin Yet" by Spazz Cardigan   Wardrobe: Jon hats: 3 Kings Environmental (Vancouver & Tacoma, WA), All American Restoration Services (Tacoma, WA) and Advanced Water Restoration (Seattle, WA); shirts: MSM Deli (Tacoma, WA), The DYOJO (green)
01:09:20
August 24, 2020
Ep. 29 The long process of regulation for an industry association with Gordy Powell
What do you know about government regulations for a trade or industry?    Gordy Powell long believed that clients in need of trauma scene clean up services would benefit from industry standards and on August 4, 2020, his five year passion project came to fruition with Georgia House Bill 417 being signed into law.    Mr. Powell believes strongly that regulation is a step in the right direction for raising the bar in his industry segment and projecting consumers from predatory service providers.   While Gordy Powell and his business partner Doug Cunningham, both of Georgia Clean, were the power duo that helped get this ball into the endzone, this effort has been endorsed by heavy hitting trade industries:  AIR / Alliance of Independent Restorers  ABRA / American Bio-Recovery Association  IICRC / Institute of Inspection Cleaning and Restoration Certification  NFIB / National Federation of Independent Business  RIA / Restoration Industry Association  SCRT / Society of Cleaning and Restoration   Jon Isaacson has released his book, Be Intentional: Estimating available now as a Kindle E Book and in paperback from Amazon books. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Gordy Powell - https://www.georgiaclean.com  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Baba" and "Firestarter" by Jeremy Black, and "The High Line" by Causmic   Wardrobe: Jon hats: GMS Podcast, Portland State University, 3 Kings Environmental and All American Restoration Services; shirts: The DYOJO (charcoal)
01:13:04
August 17, 2020
Ep. 28 Do we care about price more than our customers with John Downey
The ups and downs of running a multi-generational family business and finding your own way as an entrepreneur.    For The DYOJO Podcast Episode 28, we are joined by the Executive Director of the Cleaning Industry Research Institute (CIRI) and creator of Cleanfax Magazine, John Downey.    John shares his experiences with:  * Building up, tearing down and pivoting your core business  * Tips for keeping business and family separate as an entrepreneur  * Developing your technical skills in the science of property restoration and carpet cleaning   * Engaging your customers to understand their values and where you can thrive   * The dreams and nightmares of innovation   Keep an eye out for the soon to be released book Be Intentional: Estimating from Jon Isaacson. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   John Downey - https://www.ciriscience.org Special thanks to our sponsor - Ed "The Restoration Lawyer" Cross - TheRestorationLawyer.com (check his spot around min 21)  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com  Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Nothin Yet" by Spazz Cardigan   Wardrobe: Jon hats: Camp 1805 Distillery (Hood River, OR), GMS Podcast; shirts: Single Speed Screen Printing (La Grande, OR), The DYOJO Podcast long sleeve
01:47:23
August 10, 2020
Ep. 27 Creating value when working with property managers Pro vs. Joe 006
Bryan shares his pro level experiences working in the world of commercial property management. As it is our goal at The DYOJO Podcast to inform and entertain you (INFOtainment), property restoration professionals will find this discussion to be relevant in their efforts to provide value to property managers.    Tips, tricks and best practices for increasing your work opportunities with property managers include:   1. Identifying those property managers with whom you DON'T want to work with is as important (if not more) than determining those with whom you DO want to work with. As Jon frequently says, "The best time to fire a client is before you start working with them."   2. Find unique approaches and/or excuses to keep yourself at the front of their mind, leading to opportunities to receive a call when the need for your services arise. In marketing it is often said, "The last one in gets the call."    3. Understand the value your clients are looking for and what value you bring to the relationship. Often, the most important thing you can to both to elevate your career as well as expand your opportunities to acquire more leads for work is the same - make someones life easier. If you want to get promoted, make your supervisors life easier. If you want to work with a client, make their life easier.    4. Be ready for the first call you receive to be the worst project. When a new client gives you an opportunity, they aren't typically going to give you a nice clean project. You are asking to earn their business and you need to be ready for it to be at an inconvenient time, in a far away place and under less than favorable circumstances. "Life is about opportunity, not convenience."    5. Make sure you understand who has authority to sign your contract, who is paying the bill and where your money is coming from. Jon shares some bad experiences with being in sticky situations trying to track down the money for work completed that was "authorized" by a property manager.    Keep an eye out for the soon to be released book Be Intentional: Estimating from Jon Isaacson (www.izvents.com/book). You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.     Shout out to our sponsors for this episode:    Ed Cross "The Restoration Lawyer" - use promo code PODCAST for 10% off standardized restoration contracts through 08/07/2020 - www.therestorationlawyer.com   All American Restoration Services. Check out their new logo and revamped website - www.allamericanres.com   The DYOJO - https://www.thedyojo.com    The DYOJO Podcast - https://www.thedyojopodcast.com    The Intentional Restorer - https://www.randrmagonline.com     Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)     Additional music "Ready or Not" by Trevor Garrod, "Humble Proofreading" by pATCHES   Cigars & Whiskey: Bryan - Macanudo, Jon - Karl Malone La Aurora, Downstream Whiskey by Camp 1805 (Hood River, OR).      Wardrobe: Jon is wearing shirts from Single Speed Screen Printing (La Grande, OR), Slick Shoes (new album soon), and hats from GMS Podcast, All American Restoration Services (Tacoma, WA), Advanced Water Restoration.
01:48:11
August 3, 2020
Remember that time Ed Cross invited Bill Loveland (Xactimate) into a room full of estimators?
Ed Cross "The Restoration Lawyer" and Bill Loveland, Found of Xactware (creators of Xactimate) - square off on stage at the Restoration Industry Association's (RIA) 2019 Fire Summit.    Even though Bill landed what many perceived to be an incendiary blow when he said, "If you have an argument with an adjuster about what they're going to pay, you're not much of an estimator." He also expressed that he and Xactware are committed to working with RIA and restoration contractors to improve the process.    We walk through some of the highlights of this video and the roll out from these ongoing discussions.   Loveland spoke with Ed and a room full of restoration contractors to "set the record straight" about what he had heard from the RIA's Advocacy and Government Affairs Committee (AGA).     Questions were asked about estimating accuracy  Stagnation of Xactimate prices Imperfections in the platform   The statement that Xactimate prices are only to be used for "reference"    Check out Ed Cross and his treasure trove of Standardized Restoration and COIVD-19 Contracts. Use the promo code "PODCAST" for 10% off through 08/07/2020 - www.therestorationlawyer.com   Listen to The DYOJO Podcast for more great INFOtainment to help you shorten your DANG learning curve for professional development - www.thedyojopodcast.com
23:60
July 31, 2020
Ep. 26 Playing nice in the insurance claims sandbox (rather than making it a litter box) w/ Ed Fogle
Ed Fogle spent years working in property restoration and learning the skills of water damage mitigation and repairs prior to joining "the other side" as a third party consultant (TPC).    We do our best to have a civil conversation with Ed, even though he plays for "the other team". You wont' want to miss the back an forth on The DYOJO Podcast Episode 26 as we discuss how to play nice in the sandbox, rather than turn it into a litter box.   Ed shares his experiences working for family owned construction companies, large franchise operations and the same regional company that I worked for.  He shares ways that water and fire damage contractors can make the review process much more efficient, which will help their clients get back to home and/or work quicker (customer satisfaction) as well as lead to more expedient release of funds (getting paid).    Keep an eye out for the soon to be released book Be Intentional: Estimating from Jon Isaacson. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Ed Fogle - https://www.linkedin.com/in/edward-fogle-cr-wls  Special thanks to our sponsor - Ed "The Restoration Lawyer" Cross - TheRestorationLawyer.com - $100 discount with promo code PODCAST through 8/7/2020  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Humble Proofreading" by pATCHES   Wardrobe: Jon hats: Camp 1805 Distillery (Hood River, OR), All American Restoration Services (Tacoma, WA); shirts: The DYOJO shirt and hoodie in black
01:18:32
July 27, 2020
Podcasts for personal and professional development
Since 2017, casual podcast listening has risen by 37.5% over the last three years and according to Convince and Convert, 37% of Americans listen to podcasts monthly.   We share some of the podcasts that we are aware of that touch on career, leadership and professional development within the property restoration, construction and insurance community.     IAQ Radio - IAQ Radio is the OG of the property restoration web based audio content. Joe “Radio Joe” Hughes and Cliff “The Z Man” Zlotnik host the show, which is recorded live every Friday at noon Eastern Standard Time. “Every week we interview experts from the indoor air quality, building sciences and disaster restoration industry.”    The GMS Podcast - Gerrett Stier started out working in his family electrical construction company when he found a need in the property restoration industry for temporary power distribution boxes. He launched his business, GMS Distribution, in the middle of the 2008 recession and hasn’t looked back. He recently launched The GMS Podcast and his genuine interest in grasping the unique services that his guests provide makes for a great discussion.    Blue Collar Nation Podcast - Eric “The Tech Whisperer” Sprague and Larry “Pineapple Man” Wilberton built their business Shamrock Restoration from scratch, learned their leadership lessons the hard way and were able to sell their company at a profit. They now focus their efforts on helping business owners and company leaders with the pillars of success that they learned while in the trenches of their business. In addition to their Blue Collar Nation Podcast, they offer Morning Tech Meeting and have recently started Blue Collar Nation Radio which is a 24/7 collection of content for service based businesses.    Profiles in Risk - Profiles in Risk is the podcast of the Insurance Nerds network. Offering an informative, fun and sometimes irreverent look at the insurance industry. The only recurring podcast dedicated to Insurance Careers, InsurTech Startups and Analysis of Insurance Current Events.   The DYOJO Podcast -  INFOtainment (information and entertainment) helping you shorten your DANG learning curve for professional development. The DYOJO Podcast brings entertaining and inspiring guests who will help you laugh and learn from their mistakes, triumphs and experiences.     Flip this Risk - Dr. Karen Hardy “The Risk Management Story Teller” discusses, “The human factor of risk taking and how it influences our business and personal achievements.” Dr. Hardy has committed her professional career towards helping millions break free from the crippling fears of risk by using creative problem solving methods and brings her years of experience and achievement to her podcast.     The Claim Clinic - is the podcast of Andrew McCabe, author of The 24 Hour Tech. This podcast from the Godfather of Remote Estimating focuses on the nuances of insurance claims and property restoration with a variety of guests from multiple disciplines. The Claim Clinic is a master class of education for insurance claims professionals, “Through interviews with legendary Disaster Recovery experts.”   Straight Talk - is a webcast from Jeff Cross, the editorial director of ISAA Media which also produces Cleanfax as well as Cleaning and Maintenance Magazine. Straight Talk will dig into industry issues, providing how-to tips, marketing and management advice, news, trending topics, and more.    Pro vs. Joe Podcast - is a podcast within a podcast from The DYOJO Podcast. Hosts, Bryan Close, The Joe, and Jon Isaacson, The Pro, discuss career development, helping teams to navigate change and encouraging leaders to keep their head in the game when building their vision.
19:43
July 23, 2020
Ep. 25 Fear and loathing in social media with Michelle Blevins
The Michelle Blevins shares her experiences with communicating, branding and innovating through the various mediums available to all property restoration, construction and insurance professionals. Rather than approaching social media with fear and loathing, for the DYOJO Podcast Episode 25, we discuss various approaches to thriving by building a clear culture, developing a consistent product and communicating what makes your organization unique.    Michelle Blevins in the editor in chief of Restoration and Remediation Magazine (R&R), she is also a recruiter for Wylander Solutions and she is one of the few professionals we have had on the podcast that are working in the field they set out and studied for. Prior to R&R she was executive producer for Heritage Broadcasting. Michelle is constantly working behind the scenes to keep relevant content flowing for the property restoration industries premier media outlet as well as innovating ideas such as the Women in Restoration Award and The Ladder Award for young professionals.    One thought that Michelle brought up is that fear of bad reviews should not be a deterrent to engaging your market through social media. A negative review can provide you with an opportunity to address shortfalls in your process and perhaps by documenting that process you can turn a potential negative into a glowing positive. We know that it is impossible not to make mistakes, but a lot can be gained by how we approach and respond to those errors.    Keep an eye out for the soon to be released book Be Intentional: Estimating from Jon Isaacson. You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Michelle Blevins - https://www.randrmagonline.com  Special thanks to our sponsor - Ed "The Restoration Lawyer" Cross - TheRestorationLawyer.com - $100 discount with promo code PODCAST through 8/7/2020  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Bird Food" by DJ Freedom and "Simpler Times" by The 126ers   Wardrobe: Jon hats: Coldfire Brewing (Eugene, OR), Camp 1805 Distillery (Hood River, OR), GMS Podcast; shirts: Seattle Sounders, The DYOJO green
01:17:07
July 20, 2020
Ep. 24 Pro vs. Joe 005 - FOMO your sales and your approach to adaptation
If you remember when the leading tech was a Sony Mavica Camera and your photos were saved on multiple 3.5" floppy disks, this is an episode of Pro vs. Joe that you will not want to miss.    FOMO is the Fear of Missing Out. It is a useful sales strategy when you have a product and/or service that is of superior quality but it should also be an internal system for adapting to changes in the market.    You want your customers to have FOMO but do you have a proper FOMO when it comes to technology and innovation?    When people in a position of leadership talk about the younger generations, they often discuss attributes in a negative light that could well be transformed into positive resources for troubled brands. We know that you must grow or die, but the resistance to adaptation is real with those who are stubbornly set in their ways.    The younger business leaders may not have the experience of weathered managers, and yet, this also helps them to embrace changes in the market and new technologies. Not all tech is helpful but it is worth exploring or having someone on your team who can assist you to navigate these innovations.    We discuss Lance Armstrong, Cigars, Matterport 3D cameras, the Sony Mavica with 3.5" floppy disks, property restoration networking groups, fighting for your customer, C.Y.A, F.O.M.O. and many other topics.    You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Shout out to our sponsor for this episode - All American Restoration Services. Check out their new logo and revamped website - www.allamericanres.com and this great 5 star feedback from a client, "I will especially miss the "snack dances" when they didn't know you were looking and they would grab a snack (I would leave them out for them) and they would do a little dance of joy as they walked away and got back to work. Best part...our dog LOVED them."   The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “All Stars" by Patrick Ptrikios and "Road Trip" by Slynk   Cigars & Whiskey: Bryan - La Aroma de Cuba - Me Amor, Johnny Walker Black; Jon - Leaf by Oscar, Downstream Whiskey by Camp 1805 (Hood River, OR).    Wardrobe: Jon is wearing The DYOJO Podcast red hoodie and hat from Caskades (Puyallup, WA) as well as hats from Ninkasi Brewing and Coldfire Brewing (Eugene, OR).
01:49:57
July 9, 2020
Ep. 23 Uncovering the dark truths of working with adjusters with Kirk Matthews
Kirk Matthews, owner of Oregon Valley and Coastal Claim Service, joins us for The DYOJO Podcast Episode 23 to discuss his experiences as both a captive and independent multi-lines insurance adjuster.   Kirk shares some of the common mistakes that he see slowing down the estimate review process as well as hinder contractors from developing relationships with carriers and adjusters. We have a candid conversation about ways that property restoration contractors can work towards better outcomes with insurance representatives for the good of themselves and their clients.  There is no conspiracy or scam here, we just talk means and methods that have worked for both of us from "opposite sides" of the insurance claims "fence".  Kirk will also be a contributor to Jon Isaacson's upcoming book Be Intentional: Estimating which you can keep up to date with via The DYOJO website - www.izvents.com/book.    You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Kirk Matthews - https://www.oregonvalleyandcoastal.com  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music "Cutting it Close" by DJ Freedom   Wardrobe: Jon hats: Seattle Sounders, Portland State University (PSU); shirts: The DYOJO Podcast red hoodie, Seattle Sounders, The DYOJO Podcast dri fit long sleeve. Contact The DYOJO about purchasing TDP swag.
01:17:24
July 6, 2020
Can you actually make more as an owner by being transparent and sharing your profits?
Skylar Lewis, CEO of Superior Restoration and founder of Rise Up Kings, shares some of his lowest lows and the process through which he rose from those depths to be a stronger leader and build a better organization.    Skylar shares how being transparent with his companies financials has opened up new opportunities for organizational growth. By assigning every team member a line item in the budget that they report on, are responsible for and bonus based upon team performance, he has seen returns on employee engagement and profitability.    Let Mr. Lewis share his experiences in his own words in this excerpt from The DYOJO Podcast Episode 19.    Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and Skylar Lewis, Superior Restoration. You can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google) and you can read more on this topic in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Jon announces his soon to be released book "Be Intentional: Estimating.  Establishing the Right Mindset and Habits for Yourself and Your Team to Succeed with Estimating Property Insurance Claims" .  Reserve and/or pre-order your copy today!  Superior Restoration https://superiorrestore.com   Rise Up Kings https://www.riseupkings.com/learn-more   The DYOJO - https://www.thedyojo.com - Leadership development and business coaching for service base entrepreneurs.   The DYOJO Podcast - https://www.thedyojopodcast.com   The Intentional Restorer - https://www.randrmagonline.com   Music Todays Plan by DJ Freedom  
12:45
July 2, 2020
Ep. 22 Growing your business without compromising your values with Lex Sisney
Have you witnessed businesses that grow too-fast and are soon out of the market?    Have you experienced challenges with growing your team to meet the opportunities presented to your organization? Lex Sisney is the author of Organizational Physics: The Science of Growing a Business. Business Insider noted, “As Co-Founder and CEO of Commission Junction, Lex grew the company from two employees to become the de facto leader in the world of affiliate marketing, beating Google in the process.” Lex spends his time now as a business coach for CEO’s and leadership teams in expansion-stage companies who are, “Committed to growing their business without compromising their values.”    Organizational Physics takes a scientific approach to outlining a universal and sustainable process for approaching growth in an organization. Lex says that, “Being the CEO of a fast growing company can be exhilarating one week and frustrating the next. I know because I’ve been there. That’s why I created Organizational Physics, a proven method for building and managing high-growth companies that delivers breakthrough results.”   We also discuss various approaches to public safety and keeping the economy running as every decision has consequences. Lex brings up the vicarious trauma, which we discussed briefly during a LinkedIn exchange as well as dealt with in greater depth in an article on the work of Laura van Dernoot Lipsky. Navigating the stress of this time as a leader and as a team will be key to thriving through crisis.    Lex shares a secret to keeping himself motivated to follow through on his goal of writing for a certain period of time each day is that if he doesn’t achieve this benchmark he has to make a financial donation to a politician that he despises. We don’t get into politics, so he doesn’t share who this is, but with as charged as the political discussions have been, you can imagine this would be highly motivational for anyone with strong feelings on the direction our country should be taking.    It is important to remember that the fear of failure is more detrimental to a growth minded professional and an organization than failure itself. As Lex says, “Failure is feedback.” Be intentional with your people, process, production and progress (The 4 P’s) and set your team up for success, even in tough times. On The DYOJO Podcast Episode 20, Rachel Stewart discusses lessons learned from the 2008 crisis that lead to opportunity as well as principles that they continue to apply in these modern times.    You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Lex Sisney - https://www.organizationalphysics.com  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Dude” by Patrick Ptrikios   Wardrobe: Jon hats: Humble Beast Records, Grip Rite, Portland State University (PSU); shirts: Portland State University, Wordsplayed “Sub Culture”, Classis Seattle Supersonics with the faux double layer (90’s swag)
45:46
June 29, 2020
Ep. 21 Pro vs. Joe 004 - Motivating your team with vision
Whether you are leading your team through a transition, like Bryan and Brandon are at All American, or you are trying to develop a culture that represents your values, being transparent is key. Clear communication with your team is the essential element for building a sustainable foundation within any organization. As people in a position of leadership, you need to have the awareness of how you communication and whether your process aligns with your vision. Do you as the leader walk the talk?    Bryan and Jon discuss various ways that they have had to improve their leadership and communication, especially during seasons of challenge and/or change. Transparency with your team will go a long way to enabling them to connect with your goals, collaborate for creative solutions and assist your organization to conquer their obstacles.    Hearing two different perspectives, the "Joe" Bryan Close and the "Pro" Jon Isaacson, from the property restoration industry will help listeners to be:  Encouraged  Challenged  Educated  Inspired   Being transparent with your team, as Skylar Lewis also discusses on The DYOJO Podcast Episode 19, provides employees with opportunities for owning their responsibilities, having a voice in the process and receiving an incentive for their collective contributions. Jon also discussed the idea of progressive responsibility with Eric and Larry of The Blue Collar Nation Podcast who are launching their Blue Collar Radio Station June 2020.    You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)  Additional music “Savior Search” by DJ Freedom   Wardrobe: Jon is wearing The DYOJO Podcast red hoodie and hat from Ninkasi Brewing (Eugene, OR)
01:58:53
June 18, 2020
Ep. 20 Crisis leads to opportunity with Rachel Stewart
Most of us are aware that we should not think too highly of ourselves. The word narcissism gets thrown around quite a bit when talking about those in a position of leadership. During our conversation with Rachel Stewart on The DYOJO Podcast Episode 20, we discuss the importance of not thinking too lowly of yourself.   Rachel is the EVP of Titan Restoration of Arizona, founder of Xcelerate Restoration Software and the author of Unqualified Success.  In her book she outlines stories and strategies for "bridging the gap between where you are now and where you want to be to achieve massive success." Having a right assessment with yourself includes being honest with where you are in your development, recognizing your opportunities and the willingness to take a risk for your future.   We discuss aspects of no risk, no reward with Denis Beaulieu on episode 15 of The DYOJO Podcast as well. Rachel shares a few key items that will help anyone aspiring to reach their potential:  Be curious and be hungry to learn everything that you can  Ask questions of those around you and learn from them  Have a vision for yourself and set goals so that you can track your progress  Stop procrastinating  Embrace an abundance rather than a scarcity mindset   Reading Rachel's book has been pivotal in my own commitment to be intentional with the development of The DYOJO and it has been a key contributor to my wife's growth mindset with real estate. Rachel has a lot of real world wisdom to share as she propelled herself from office manager, getting back into the workforce, to Executive Vice President of a growing regional restoration company, the author of a popular book and founder of Xcelerate Restoration Software.    You can view our discussion via The DYOJO Youtube Page and you can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google). You can read more on this topic, and many others, in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.   Unqualified Success - https://www.unqualifiedtools.com  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)   Additional music “Today's Plan” by DJ Freedom   Wardrobe: Jon is wearing The DYOJO black hoodie and hat from 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA)
56:10
June 15, 2020
Ep. 19 Leading yourself first with Skylar Lewis
The DYOJO Podcast Episode 19 Leading yourself first so that you can better lead others with Skylar Lewis, CEO of Superior Restoration (Temecula, CA) and founder of Rise Up Kings. Highlights * Tips for increasing sales while being authentic * Taking ownership as a leader and making things better * Transforming your business by transforming your leaders * Becoming a transparent operation and the return on investment On The DYOJO Podcast Episode 19, Skylar and Jon discuss the importance of authenticity in sales. Skylar believes that all entrepreneurs and aspiring professionals should believe they are a marketers at their core and learn to master these skills. Learning how to sell will help a business to survive in any market, even in a downturn. For those who think sales has a negative connotation, Skylar talks about how anyone can ask questions and lead a customer through the sale rather than practicing some of the high pressure tactics that turn so many people off. Skylar had a series of events that revealed he hadn’t built as much of a tight operation as he had thought and had to do some deep soul searching. Skylar reached out to a coach to help identify his blind spots. While initially he thought the coach would point out the things that were wrong with the team, he started his process with the person in the position of leadership (PIAPOL). As they restructured, Skylar focused on improving his own leadership skills while also taking a hard look at whether they had the right people on the team. For Superior Restoration the culture became the most important thing and Skylar pivoted to a more purposeful servant leadership style. For their team, running assessments and making hiring decisions based upon culture has been critical to their growth. The hiring process is set up to be in alignment with the company's core values, which follow the acronym C-O-M-E-T which stands for: Collaborate Own It Mindful Efficiency Thirst for Learning Skylar learned that by facing the areas that he needed to address himself as a leader, he was able to own the issues in his organization and then filter that clarity throughout the company. They also made their company financials fully transparent to the whole company and provided each employee with an aspect of that statement which they are responsible for. Each employee has a line item, tracks it and reports on that number every week with the whole company. There is clarity around the numbers and the financial health of the company and each employee is bonuses quarterly on the performance of the organization. Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and Skylar Lewis, Superior Restoration. You can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google) and you can read more on this topic in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine. Superior Restoration https://superiorrestore.com Rise Up Kings https://www.riseupkings.com The DYOJO - https://www.thedyojo.com - Leadership development and business coaching for service base entrepreneurs. The DYOJO Podcast - https://www.thedyojopodcast.com The Intentional Restorer - https://www.randrmagonline.com Intro video for The Intentional Restorer created by the talented Ed Cross “The Restoration Lawyer” (guest on The DYOJO Podcast Episode 3) Music Todays Plan by DJ Freedom Skylar Shirt - Rise Up Kings Jon Shirt - Single Speed Screen Printing, Hat - Portland State University
50:30
June 8, 2020
Ep. 18 Pro vs. Joe 003 - The growing pains of a young business
Bryan and Jon segue from discussing the Walmart meat truck from Tiger King to Joe Exotic's idea to open a pizza spot on the tiger farm...would you like the all meat special?   * Where do you go when you are looking for a good burger?   * Is In & Out the best chain burger restaurant?   * How about local pizza or sandwich shops?    Bryan recaps a lesson he learned, from listening to The DYOJO Podcast Episode #3 with Ed Cross “The Restoration Lawyer", about proper wiping for clean up services. Jon shares a disgusting story of cleaning up blood from a burst varicose vein.  The duo discusses horror stories with customers and the statement, “The best time to fire a client is before the job starts,” as mentioned in The DYOJO podcast Episode 7 with Amy Siedlecki.   * Knowing who you DON’T want to work with/for is as important as who you do - agree/disagree.  * How do you “screen” clients to determine if you want to work with/for them?   * Do you have a consistent intake process?    During Pro vs. Joe the two hosts bring their diverse experiences to this show for your listening pleasure, providing an industry education from two unique perspectives - the Joe who is just getting started with insurance repairs and the Pro who has been at it for some time.  "The Joe" Bryan Close has been in construction, business development and property management for many years but is new to the process of working within the insurance claims paradigm. Listeners who are new to property restoration will have the opportunity to learn the nuance of the industry with Bryan while veterans of the trades will find it refreshing to experience Bryan's excitement for this new opportunity.   "The Pro" Jon Isaacson, is known as "The Intentional Restorer" and many will recognize him from his interviews with Michelle Blevins of Restoration & Remediation Magazine (R&R) as well as Episode 5 of The GMS Podcast with Gerret Stier, The Claim Clinic and Blue Collar Nation Podcast. Jon has been working in property restoration for over 18 years, which is a while to some and just getting started compared to many others.    The DYOJO Podcast - https://www.thedyojopodcast.com - @thedyojopodcast  *New episodes drop every Monday and most Thursdays on Spotify, Apple, Anchor and Google platforms.  We hope you enjoyed this episode and the back and forth between the two hosts. Please check out The DYOJO Podcast and subscribe on Apple, Spotify, Anchor or Google. Subscribe and leave a thumbs up here on Youtube. You can stay up to date with the podcast and videos via Instagram @TheDYOJOPodcast - tag us and send us a note with feedback or a topic that you would like us to cover.    Wardrobe, accessories and shout outs:  * Bryan @close_bg - All American Real Estate Services jacket (@aaresinc), Tacoma Rainiers hat (@tacomarainiers)  * Jon @iz.vents - @theDYOJO black hoodie, Coppertop Construction hat, Ninkasi Brewing Peach Maiden the Shade Summer IPA    * Opening track unreleased song by Suganuts "Water"
01:27:36
June 1, 2020
Ep. 17 Train to obtain with The Tech Whisperer
The DYOJO Podcast Episode 17 - Train (your people) to obtain (your goals) with Eric “The Tech Whisperer” Sprague Does this scenario sound familiar? You hire a young person to join your team, you give them the on boarding speech, a uniform and send them out with the team to learn on the job. Within 90 days, you are frustrated with their progress and you say something to the effect of, “It never fails, these young people [ie Millinnials or Gen Z or whatever moniker is coming next] just don’t get it. Things will never be like the good ol’ days.” In an age where it is difficult even to solicit a candidate to apply for your job openings, what if there was a way to help you reverse the trend of churning and burning new hires?  Eric “The Tech Whisperer” Sprague of MorningTechMeeting.com joins us on The DYOJO Podcast Episode 17 to discuss the power and potential of investing in soft skills training for your service team. Eric understands where the bread is buttered in a service based organization such as property restoration, construction, auto repair, plumbing, carpet cleaning, electrical, landscaping, etc. Your business will be made or broken by how well your front line employees can deliver a consistently high quality service to your customers. The Tech Whisperer, through years of trial and error, and eventual success leading to the sale of his own restoration business, developed and proved the concepts for Morning Tech Meeting. Owners and managers who want to reap the benefits of soft skills training for their technicians don’t have to start from scratch, Eric and his team have done the leg work for you. The DYOJO speaks frequently on the 4 P’s of Success (The Blueprint), which includes People, Process, Production and Progress. Our discussion on The DYOJO Podcast Episode 7 with Eric Sprague addresses a proven process for elevating your team performance through daily soft skills training.  Eric and Larry are generously offering our listening $10 off the regular monthly cost of $39 if you mention #TheDYOJO. If you aren’t investing in training your team, you are going to continue to struggle to recruit, develop and keep good talent. While some of you may be convinced there isn’t any good talent in the current labor pool, you have to find ways to reach and teach the incoming workforce or you are phasing yourself out of survival. Morning Tech Meeting will help you shorten the process to elevating your customer service experience, increase add on sales (gather the cream when you’ve already paid the cost to get your team onsite), and deepen your employee engagement. This discussion between Jon Isaacson, The Intentional Restorer, and our guest, Eric, The Tech Whisperer, Sprague has been brought to you by The DYOJO - leadership development for service based entrepreneurs via coaching, articles, videos and this podcast. You can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google), you can take in the 3D experience through The DYOJO Youtube page and you can read more on this topic in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine. Morning Tech Meeting - https://www.morningtechmeeting.com The DYOJO - https://www.thedyojo.com The DYOJO Podcast - https://www.thedyojopodcast.com The Intentional Restorer - https://www.randrmagonline.com
01:05:03
May 25, 2020
Ep. 16 Doing Good in Your Hood - Panel of Small Business Owners
The DYOJO Podcast Episode 16 - Doing Good in Your Hood    What are some of the ways local leaders and small businesses are finding ways to identify and meet the needs in their communities?    We discuss inspiring generosity in you team, engaging your team with purpose by contributing to your local community, collaborating with partners (including Gary Vee) to source needed items and leading by example when times are tough.   A great point is made by Rick Dancer, the 6' of separation to keep each other safe is a physical distancing not a social distancing. We still need to be social, kind and interact with each other while maintaining a physical distance of 6' or greater and/or wearing protective gear such as masks. This is a good distinction and helpful to think about as we move into the "new normal" together.    GUESTS (Instagram & Website):  Tammy Birklid, Merit Construction (Tacoma, WA) - @merit_construction & https://www.meritnw.com/   Rick Dancer, Rick Dancer Media (Eugene, OR) - @rickdancer & https://www.rickdancer.com/ & Guest on The DYOJO Podcast Ep.4 "Facing Adversity as an Entrepreneur"   Bryan Reynolds, Anthem Coffee (Puyallup, WA) - @anthemcoffee & https://myanthemcoffee.com/   Gerrett Stier, GMS Distribution (Kirland, WA) - @gmsdistribution & https://gmsdist.com/   William Mendoza, Rockland Restoration (Bellflower, CA) - @rockland_restoration & https://www.rocklandrestoration.com/ & Guest on The DYOJO Podcast Ep.13 "Taking Care of Your Partners"   SPONSOR: 3 Kings Environmental, Inc. family owned and operated for over 25 years, providing Oregon and Washington with services for asbestos abatement, select demolition and full demolition. @call3kings & https://3kingsenvironmental.com/   Quote by Elizabeth Andrews, "Volunteers do not have the time; they have the heart." Keep doing good things in your hood!    Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and our panel of guests. You can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google) and you can read more on this topic in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)
54:32
May 22, 2020
Ep.15 No risk = no reward with Denis Beaulieu
The DYOJO Podcast Episode 15 - No risk = no reward with Denis Beaulieu of Alliance Environmental   Denis has a broad base of experience from taking on new challenges. He started as a carpet and upholstery technician working for The Hudson’s Bay company in Canada. Like so many, he found himself thrown into a leadership role and had to discover for himself the best ways to lead people and build a business.   When he moved to California he entered the property restoration industry at the time when the mantra was, “Mold is gold.” Tasked with building a mold remediation division within an existing cleaning and water damage restoration company in Southern California.    Denis shares his insights on how he has approached both his own professional development as well as his unique perspectives on building opportunities for the members of your team to grow along with your organization.    Three key lessons that Denis shares are:   You can learn to do anything. Denis’ mom told him, “What do you have to lose?” Which he adapted into the mindset of no risk = no reward.    The greatest gift you can give your team as a manager / leader is to have a clear sense of your identity - know your strengths and staff around your weaknesses (create opportunities for others to strengthen the team).   It is so much more effective to find people with relevant experience and character than people who have industry experience who bounce from company to company. Build your own superstars rather than re-tooling the castaways from your competitors.    Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and Denis Beaulieu, Alliance Environmental. You can listen to additional content on The DYOJO Podcast Episode 15 and read the article from Restoration and Remediation (R&R) Magazine.   Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page.  Denis Beaulieu - https://www.linkedin.com/in/denis-beaulieu-17aa0588/  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   The Intentional Restorer - https://www.randrmagonline.com   Wardrobe and accessories:  Denis - an amazing assortment of Fender and Gibson guitars  Jon - hat Coldfire Brewing (@coldfire_brewing), hoodie The DYOJO Podcast (@thedyojopodcast) - contact us if you want to purchase a shirt or hoodie   Shout outs, mentions, clips and music: Clip of Amy Siedlecki of The Mold Reporters from Episode 7 of The DYOJO Podcast, Rachel Stewart's book Unqualified Success, The 10 Commandments of Xactimate Estimating Success by Jon Isaacson - izvents.com/ebook
01:06:11
May 18, 2020
Ep. 14 - Pro vs. Joe 002 - Powering up with good partnerships
The DYOJO Podcast Episode 14 - Pro vs. Joe 002  Pro vs. Joe is a collaboration between Bryan "The Joe" Close, Director of Operations for All American Real Estate Services (Tacoma, WA) and Jon "The Pro" Isaacson, Project Manager for 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA). The hosts bring their diverse experiences to this show for your listening pleasure.    Bryan has been in construction, business development and property management for many years but is new to the process of working within the insurance claims paradigm. You will find it refreshing to experience his excitement for learning this industry.    Most know Jon from his extensive wikipedia page and interviews from R&R magazine with Michelle Blevins and Episode 5 of the GMS Podcast with Gerret Stier, he has been working in property restoration for over 17 years. All our listeners also religiously read his monthly column with Restoration & Remediation Magazine (R&R) "The Intentional Restorer.    PVJ is something new. For Pro vs. Joe, Bryan and Jon will mix their thoughts on culture, discussions about business and in general try to have a good time. You can see the action on Youtube and listen on The DYOJO Podcast. Thank you for your support and if you have any feedback or ideas hit us up on IG (@thedyojopodcast).   For Episode 002 of Pro vs. Joe, Bryan and Jon discuss:   The NFL Draft, the first (and hopefully last) ever conducted over Zoom. There were some funny moments, bloopers and fails as has been the case with companies adapting to remote work while utilizing this tool.   Bad NBA trades such as the Seattle Supersonics swapping Scottie Pippen for Olden Polynice or the Portland Trailblazers passing on Michael Jordan because they had Clyde Drexler and choosing Sam Bowie instead. The Blazers would later repeat their mistakes when they passed on Kevin Durant in favor of Greg Oden because they already had LaMarcus Aldridge.   Miscommunication and poor ad placements that lead to awkward, funny and terrible associations of products with the wrong messaging. Items that were touted as the next big thing but flopped such as Crystal Clear Pepsi, New Coke, the Microsoft Zune, that funky U2 album that released on Apple.   We discuss Episode 2 of The DYOJO Podcast, a discussion on emergency management and preparedness with Edward Colson of Ready NW as well as the great toilet paper shortage of 2020.  Last episode covered how Bryan and Jon met, in this segment we dig a bit deeper into their professional relationship and the nature of hiring a business coach to help your company grow. What are the key things to look for when making decisions on who you do and do not want to work with as a business?    We hope you enjoyed this episode and the back and forth between the two hosts. Please check out The DYOJO Podcast and subscribe on Apple, Spotify, Anchor or Google. Subscribe and leave a thumbs up here on Youtube. You can stay up to date with the podcast and videos via Instagram @TheDYOJOPodcast - tag us and send us a note with feedback or a topic that you would like us to cover.    Wardrobe, accessories and shout outs:  * Bryan @close_bg - All American Real Estate Services jacket (@aaresinc), Tacoma Rainiers hat (@tacomarainiers)  * Jon @iz.vents - Slick Shoes shirt (@slickshoesband), GMS Podcast hat (@gmsdistribution)  * Clips of Edward Colson from Episode 2 of The DYOJO Podcast   *Opening track unreleased song by Suganuts
01:07:24
May 14, 2020
Ep.13 Taking care of your partners with William Mendoza
Taking care of your partners with William Mendoza from Rockland Restoration and Rockland Fire Water - the first energy drink from the property restoration industry. I know plenty of restoration professionals who guzzle energy drinks, but Rockland Restoration is the first service company I have heard of who has created their own. Would you be surprised to know that William says they are less expensive to create that you might think, that his company is not one of the mega organizations within the industry and his investment has brought him better results than competitors who have spent several times what he has? During our conversation, what stands out to me is that in Rockland 2.0, William has taken the lesson learned from his first venture into the industry and added a renewed passion to make a difference while having fun at work. His drive is infectious and I would be shocked if you don’t take some inspiration away from watching or listening to this episode of The DYOJO Podcast. It is encouraging to know that you can enjoy the process, make a difference and grow your business by doing things the right way. Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and William Mendoza, Rockland Restoraiton. You can listen to additional content on The DYOJO Podcast Episode 13 and read the article from Restoration and Remediation (R&R) Magazine. Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page. Rockland Restoration - http://www.rocklandrestoration.com/ The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google The Intentional Restorer - https://www.randrmagonline.com Wardrobe and accessories: Water Damage Daily - Lion mask, Z87 safety glasses, N95 mask Jon - Hat GMS Podcast (@GMSdistribution), Shirt Single Speed Screen Printing - https://www.singlespeedscreenprinting.com/ Shout outs, mentions, clips and music: Whatley of Actionable Insights - The DYOJO Podcast Episode 9 Help, Claims Review Shredded My Estimate - https://www.youtube.com/playlist?list=PLIBqSjCKzvYuuG5PnhMQ09K28m2XnVQeH Raymond Tittmann of Tittmann Weix - The DYOJO Podcast Episode 6 Rick Dancer of Rick Dancer Media
55:17
May 11, 2020
Ep.12 Leadership motivation from real leaders who lead with Mike Kinney & David Smith
The DYOJO Podcast with Mike Kinney of Coppertop Construction (Eugene, Oregon) and David Smith (currently recovering from a career in property restoration) of Unnamed Software Company (Eugene, Oregon) join host Jon Isaacson, The Intentional Restorer, to discuss a few motivational leadership quotes.     Episode sponsored by Morning Tech Meeting, 6-8 minute daily soft skills training sessions with Eric "The Tech Whisperer" Sprague sent directly to your team members. Mention The DYOJO Podcast for $10 OFF your monthly subscription.  This podcast accompanies The Intentional Restorer May 2020 column from Restoration and Remediation Magazine (R&R) from BNP Media. The article covers several leadership quotes from people in positions of leadership at various levels in various organizations in various industries and how those concepts have fueled their professional growth.    * David's Quote:   “Either you run the day or the day runs you.” - Jim Rohn   I became aware of it juggling a number of responsibilities and even more aware after leaving that environment I put myself in. This has helped me develop my sense of daily awareness. While realizing to use the resources around me and that I am in charge of how I decide to use my time.    * Mike's Quote:      “Discipline equals freedom.” - Jocko Willink, from his book Extreme Ownership.   This applies to my efforts in managing a large team in a service industry as well as my entrepreneurial venture in starting my own construction company. It’s important to have a plan and execute on that plan to keep yourself and your team on track.    Thank you for listening to this discussion from The DYOJO between Jon Isaacson, The Intentional Restorer, Mike Kinney, Coppertop Construction & David Smith. Check out the video of this conversation with additional content on The DYOJO Youtube page and read the article from Restoration and Remediation (R&R) Magazine.   Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro.    * Coppertop Construction - https://coppertopconstructioneugene.com/ * The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   * The Intentional Restorer - https://www.randrmagonline.com   Wardrobe and accessories:  Mike - hat Coppertop Construction (@coppertop.construction)  Jon - Seattle Sounders jersey  Shout outs, mentions, clips and music:  Shout outs to: Blue Collar Nation Podcast with Eric Sprague and Larry ,Marina Tanay - President of WAMOA, Rachel Stewart - author of Unqualified Success, Alex Watts - Avenue 5, Greg Smith - Contractor Connection, Skylar Lewis - Superior Restoration, William Mendoza - Rockland Restoration, Joe Rogan Podcast, Jocko Willink, Jim Rohn, Jim Collins - Good to Great, Entreleadership Podcast.  Music: “Punk in Donuts” by Hanu Dixit, “Actionable” by Bensound.com & “Dubstep” by Bendsound.com
01:10:24
May 7, 2020
Ep. 11 Humor and using Instagram for your business with Water Damage Daily
The question on everyone’s mind - who is the genius behind the daily industry humor doled out on the popular Instagram account Water Damage Daily (WDD). Our guest comes really close to revealing his identity, but we will protect the mystery as it adds to the allure and it’s nice to have a covert outlet for unrestrained observations. Episode sponsored by The DYOJO Freelance Services. Ghostwriting, blog posts, adapting Youtube videos and presentations into articles, and more. Why write for yourself when you can pay someone else to do it? Water Damage Daily joins us for The DYOJO Podcast to discuss how to better engage your audience on social media. Even though the account only started in 2019, it’s already well over 1,500 members which is significant within property restoration. What will intrigue our audience is that their actual business account, which will remain classified, is over double that engagement through authentic posting. I asked what they view as the secret sauce, Water Damage Daily shared that they are fans of Gary Vaynerchuk. Also known as Gary Vee, the now well known marketing celebrity built his social media empire by breaking the status quo of business promotion. Water Damage Daily shared a few nuggets of their own. When I asked WDD what some of the keys to building a presence on Instagram were, he said: * Be consistent * Educate your audience * Conduct a question and answer (Q&A) segment * Share before and after photos and videos * Tell a story so that your viewers can engage with your brand Water Damage Daily challenges all accounts to show their face. Too often brands post generic content that may be forwarded to them from their corporate headquarters, WDD believes showing your face and personalizing your content helps clients to identify with your brand. He shared that explaining things that industry professionals take for granted, such as deductibles, can provide a service to your audience. Our guest shared that many of the first videos were only released after he recorded, deleted, recorded, cut, deleted and recorded again for over half an hour. To elevate your social media game, you have to get yourself out of your comfort zone. Water Damage Daily discussed that Instagram doesn’t always lead directly to business but it has raised their brand and has also contributed to talent acquisition. Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer, and Water Damage Daily. You can listen to additional content on The DYOJO Podcast Episode 11 and read the article from Restoration and Remediation (R&R) Magazine. Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro. * Water Damage Daily - https://www.instagram.com/waterdamagedaily * The DYOJO - https://www.thedyojo.com * The DYOJO Podcast is available on Anchor, Spotify, Apple and Google * The Intentional Restorer - https://www.randrmagonline.com Wardrobe and accessories: Water Damage Daily - Lion mask, Z87 safety glasses, N95 mask Jon - hat Coppertop Construction (@coppertop.construction), hoodie Franklin Pierce High School (@fphscards) * Shout outs to: Ed “The Restoration Lawyer” Cross of Cross & Associates, Michelle Blevins of Restoration & Remediation Magazine. Tyler Basu of Influence & Scale Podcast, Cinergy Restoration for their Tik Tok use. * Mentions for Gary Vaynerchuck aka Gary Vee, Law & Order, Anchorman, Workaholics, Ace Ventura. * Clips from Habits of Xactimate Estimating Success - https://youtu.be/S6VaQSe5vSg and The DYOJO Podcast Episode 3 with The Restoration Lawyer. * Music: “Punk in Donuts” by Hanu Dixit, “Actionable” by Bensound.com & “Dubstep” by Bendsound.com
46:20
May 4, 2020
Ep. 10 Pro vs. Joe 001 - Branding fails and networking
Pro vs. Joe is something new that we are trying at The DYOJO Podcast. We still focus on topics and discussions relevant to the property restoration, construction and insurance industries but with a more laid back tone. Bryan "The Joe" Close, Director of Operations for All American Real Estate Services (Tacoma, WA) and Jon "The Pro" Isaacson, Project Manager for 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA) bring their diverse experiences to the show. Bryan has been in construction, business development and property management for many years but is new to the process of working within the insurance claims paradigm. Jon, on the other hand, has been working in property restoration for over 17 years and has a monthly column with Restoration & Remediation Magazine (R&R) "The Intentional Restorer in addition to his business coaching service The DYOJO. For Episode 1, Bryan and Jon discuss: The Last Dance, Episodes 1 - 2 NOTE - this is not a sports show, we open with a discussion of ESPN's documentary following the final season of the Chicago Bulls dynasty in 1998 which is rich with cultural relevance, business and interpersonal lessons. Who does the millennial think is better, Lebron James or Michael Jordan? The original versions of the classic video games NBA Jam and NFL Blitz. Scottie Pippen being underpaid. What if Scottie Pippen was on the Seattle Supersonics with Shawn "The Reign Man" Kemp and Gary "The Glove" Payton? How did Jon and Bryan meet? Funny story about getting kicked out of a networking event. This story also opens our discussion on marketing faux pas as Jon passed by the two AARES black Dodge trucks on the way out of Cheney Stadium in Tacoma. Bryan shares some embarrassing and humorous stories about their logo. PS say no to Nazis. Branding fails and wins The controversial Peleton ad and whether "bad press" on social media affects your bottom line. Ryan Reynold's gin company and how being nimble as a small company can be an advantage. The Boeing 737 Max Have you heard of WeWork, the company that failed even though Ashton Kutcher supported them? We hope you enjoyed this episode and the back and forth between the two hosts. Please check out The DYOJO Podcast on the Apple, Spotify, Anchor and Google platforms, subscribe and leave a rating. You can see this as a video on Youtube, subscribe and watch The DYOJO Podcast > Pro vs. Joe. You can also follow us on Instagram @TheDYOJOPodcast - tag us and send us a note with feedback or a topic you would like us to discuss. Pro vs. Joe on Youtube - https://youtu.be/gZSUwCWgk8w All American Real Estate Services - https://www.allamericanres.com / IG @aaresinc The DYOJO - https://www.thedyojo.com / IG @TheDYOJO Music - "Dubstep" by bensound.com Wardrobe & accessories: Bryan @close_bg - Seattle Seahawks hoodie (@seahawks), White Label Monte Cristo cigar (@montecristo_usa) Jon @iz.vents - Tacoma Rainiers t-shirt (@tacomarainiers), ETC hat (@etctacoma), Mind Haze IPA by Firestone Walker (@firestonewalker)
56:03
April 30, 2020
Ep. 9 Silica sand and the power of humility - Mark Whatley
We discuss the Silica Exposure: Regulatory Evolution research white paper published by Actionable Insights and authored by Kevin Hussey (United Fire and Water), Mark Whatley (Actionalable Insights) and Rachel Stewart (Titan Restoration).    Whatley shares a few great quotes:  "Rising tides raise all ships."  By being humble and asking adjusters how he could improve his Xactimate estimating, Whatley has been able to excel in many areas to the benefit of himself, his team and now the network of professionals that he works with through Actionable Insights.  "Diverse perspectives, shared objectives."  Out of necessity, he pulled together a group of over 30 peers to discuss best practices for scoping in the industry. Out of these many meetings, conversations and lessons learned over their collective careers, these lessons have formed the treasure trove of digital assets. Many of the tips and tricks come out of two books that the group wrote, The Umpires Mitigation and Repair Manuals.    In the pursuit of becoming a Doctor of Disaster and a proper response to silica sand, you must understand:   Ignorance is not an excuse. In the information age none of us can hide behind the terrible excuse, "I didn't know."    You are responsible for the safety of yourself, your team and your organization's response to work place hazards which include silica sand. Whether you are a technician working in the field, a mid level manager or an executive, you must work to understand and implement best practices.   Always be learning. Be intentional to develop your knowledge, skills and empower your team to assist you in making your workplace the best that it can be.    Thank you for listening to The DYOJO Podcast between Jon Isaacson, The Intentional Restorer and Mark Whatley, Actionable Insights. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine. Our sponsor for this episode is Morning Tech Meeting. As an owner, you can subscribe to MTM and reap the benefits of having Eric "The Tech Whisperer" Sprague providing daily 6-8 minute soft skills training for your team. Enhance your team development, accelerate your culture of excellence and boost your bottom line. Normally this service is $39/month (1 fee for your entire team), mention The DYOJO Podcast and you will received $10 OFF  (ONLY $29/MONTH) - https://www.morningtechmeeting.com Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro.    Mark Whatley - https://www.getinsights.org  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   The Intentional Restorer - https://www.randrmagonline.com   "Actionable" by Bensound.com
52:15
April 27, 2020
Ep. 8 Extending the life of your restoration equipment - Elan Pasmanick
Extending the life of your restoration equipment Elan Pasmanick of Born to Repair joins us for Three Questions with a Pro to discuss his entrepreneurial journey as a mobile water damage equipment repair specialist. Elan is The Renaissance Man of Restoration Equipment Repairs as he not only repairs equipment for local San Diego contractors he also composes poetry for his famously entertaining Instagram posts. His business is mobile to better serve the needs of his clients and he has also assisted with repairs of dehumidifiers via video or text. Mr. Pasmanick shares his unique story of learning sales as the owner of a mall kiosk and transforming his business from appliance repairs to serving the property restoration industry. He shares some unique observations from the perspective of a vendor assisting restoration contractors. Taking care of your equipment includes simple investments such as: Quality straps for your company vehicles Training technician on the proper way to load and unload equipment Having a system for checking equipment in and out that includes reviewing loading procedures Keeping dehumidifiers upright and secured during transport If the owner designates an equipment manager, make sure this person has the authority to hold people accountable for the process Thank you for watching this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Elan Pasmanick, Born to Repair. You can listen to additional content on The DYOJO Podcast Episode 8 and read the article from Restoration and Remediation (R&R) Magazine. Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro. Elan Pasmanick - https://www.instagram.com/borntorepair The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google The Intentional Restorer - https://www.randrmagonline.com "Actionable" by Bensound.com
01:04:33
April 24, 2020
Ep. 7 Elevating your Mold Remediation Game - Amy Siedlecki
The DYOJO Podcast Episode 7: Elevating your microbial remediation game  Three questions with Amy Siedlecki, of The Mold Reporters, shares her experiences over the years with how property restoration contractors can provide greater value to clients. As it relates to insurance claims we have transitioned from “mold is gold” to microbial remediation being excluded by most policies.  Amy Siedlecki has been working as indoor environmental consultant for over 20 years and has seen her share of contrasts in the quality of mold remediation services that restoration contractors provide to clients in her market. Amy says multiple times throughout our discussion that contractors need to do what they say they are going to do and to perform the job correctly the first time. She mentions this so many times that you can see she clearly has experience working with clients affected by poor workmanship and shares that she has been called in for litigation against contractors as well.  Recommendations for contractors to elevate their remediation services Ensure you discuss and establish the expectations of the client prior to starting the work. Partnering with an environmental consultant can help to establish these procedures and alleviate liability for the mold remediation contractors.  Know and follow industry best practices such as those outlined in the IICRC/ANSI S520 Standard for Professional Mold Remediation. Amy notes that many restoration contractors state that they follow the S520 and yet their protocols, estimates and end product do not reflect that they adhere to these guidelines. It is very helpful to have a contractor representative present at the time of the post mold remediation visual inspection and air sampling. If there happens to be some minor changes or touch ups, those can be addressed at that time which saves all parties additional time and effort.  Thank you for listening to this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Amy Siedlecki, The Mold Reporters. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine.  * This episode is sponsored by Single Speed Screen Printing. Quality products, great services and competitive prices - https://www.singlespeedscreenprinting.com   * Amy Siedlecki - https://www.mriec.com * The DYOJO - https://www.thedyojo.com  * The Intentional Restorer - https://www.randrmagonline.com  "Actionable" by Bensound.com
55:60
April 20, 2020
Ep. 6 Better Communication = Better Outcomes - Raymond Tittmann
The DYOJO Podcast Episode 6: Raymond Tittmann - Communication with Carriers  Raymond Tittmann, of Tittmann Weix, shares his perspectives on the unfolding response to COVID-19 as an insurance coverage and complex litigation specialist.  We discuss Raymond’s background in the labyrinth of insurance coverage law and the complexities of coronavirus. These are interesting times in light of the first case of an insured suing their insurance company for business interruption coverage following the civil authority shutting down local businesses as well as President Trump sharing his opinions about what carriers should be doing to help their clients.   As it relates to property restoration contractors providing services for COVID-19 / SARS-CoV-2 clean up, Raymond makes some solid observations:   Communication: Response without any prior communication to the insurance company creates issues in the carrier, client and contractor paradigm. Whether intentionally or not, this can create problems with confirming coverage which will impact the process for all parties involved.   Documentation: All business owners and cleaning contractors should do their due diligence to create a “fair record” that there was contamination present in the space so that the insurance companies can determine exposure and support a legitimate response to the issues affecting the client.   Provide Value: Whenever services are offered, the contractor should be able to document that value was provided to the client and be able to relay the story of the loss to the insurance company who is adjusting the claim.  Thank you for listening to this video interview from The DYOJO between  Jon Isaacson, The Intentional Restorer and Raymond Tittmann, Tittmann Weix. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine.   Raymond Tittmann - http://www.tittmannweix.com   The DYOJO - https://www.thedyojo.com   The Intentional Restorer - https://www.randrmagonline.com   "Actionable" by Bensound.com
36:21
April 16, 2020
Ep. 5 Innovation is the New Normal - Andy McCabe
The DYOJO Podcast Episode 5: Andrew McCabe - Innovation in Restoration Andrew McCabe, of Claims Delegates, shares some of the tricks in his toolbag that will help property restoration contractors innovate their way through this pandemic. We discuss Andy’s background in the property restoration industry and evolution as The Godfather of Remote Estimating. When he took the plunge into being a freelancing remote estimator it was not a concept that many had heard of, especially in the world of water and fire damage repairs. He shares his experiences with the Matterport 3D scanning camera and how this has helped him to elevate his Xactimate estimating for insurance claims. Some considerations for those on the fence about 3D scanning for insurance claims: The details that you can acquire from the field far exceed those available from traditional photos. I can remember when the Sony Mavica floppy disc camera was a leading innovation - how many of you had piles of three and a half inch disks in your file cabinets? Whether you hire freelance remote estimators or your project managers write Xactimate estimates based upon field documents created by technicians, the 3D scan can expedite their ability to gather the details of the loss. What will you do if you have to defend your documentation in court and you are up against a consultant who uses this technology? Andy’s famous tagline is, “The thickest file wins,” and this innovation is going to be utilized by those who want to pick your billing apart. Mr. McCabe closes with a poignant quote for any entrepreneur and/or small business owner, “The road of life is paved with squirrels who couldn’t make a decision.” Life is coming at us fast and the market is rapidly changing. We don’t know what things will look like on the other side of coronavirus but we do know that it will NOT be business as usual. Thank you for listening to this interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Andrew McCabe, Claims Delegates. You can also see the video on our Youtube page and read the article published in Restoration and Remediation (R&R) Magazine. Andrew McCabe - https://www.claimsdelegates.com/ The DYOJO - https://www.thedyojo.com The Intentional Restorer - https://www.randrmagonline.com "Actionable" by Bensound.com
39:20
April 13, 2020
Ep. 4 Facing Adversity as an Entrepreneur - Rick Dancer
3 Questions with Rick Dancer  Success, defeat, adaptation and facing adversity as an entrepreneur.   This segment of Three Questions with a Pro will introduce you to Rick Dancer of Rick Dancer Media. He will share concepts that can help property restoration professionals to reap the rewards of investing in their social media efforts and inspire them to keep innovating as the market is always changing. Coronavirus will force many entrepreneurs to dig deep into their ability to be creative with their resources while taking risks that will help them to continue to grow in the face of adversity.  Entrepreneurs are no strangers to adversity.  Rick Dancer, or as he was known around Lane County, the face of local news, is an entrepreneur who is no stranger to adversity. For nearly 25 years, Mr. Dancer appeared nightly on local television sets as he worked for the local ABC and CBS affiliates in the third largest market in the state of Oregon. Rick set his microphone down in 2008 as the lead anchor and executive editor for KEZI TV based out of Eugene, Oregon.  With so much misinformation being shared about COVID-19, I wanted to ask Rick about his perspective on how mainstream media approaches reporting during times of crisis. Mr. Dancer shares his experience with one of the greatest tragedies in his region, the Thurston High School shooting in 1998, which was treated very differently by the national and the local media outlets. He discusses how news has changed over the years and how he has worked with business owners to create opportunities for successfully marketing directly to the public .  Successful entrepreneurs will continue to serve and adapt.  As Mr. Dancer transitioned from being a recognized member of the media, to running for public office and defeating cancer, he launched his own media company. When I met Rick in 2017, he was building an impressive local following by utilizing Facebook live to help promote local businesses. He is an entrepreneurial professor of social media marketing as he has built multiple facets to his growing business.  Rick shares unique perspectives on current events such as coronavirus as well as an inspiring message calling entrepreneurs to keep finding new ways to serve and innovate. We all know that we have passed the point of returning to business as usual, so we must lead ourselves, our teams and our organizations through these challenges.  Thank you for listening to this interview from The DYOJO Podcast between Jon Isaacson, The Intentional Restorer and Rick Dancer, Rick Dancer Media. You can also view the video on our youtube page and read the article from Restoration and Remediation (R&R) Magazine. Rick Dancer - https://www.rickdancer.com The DYOJO - https://www.thedyojo.com Youtube - https://www.youtube.com/channel/UCVzczGVSuMGLEg8iVIrWjnA The Intentional Restorer - https://www.randrmagonline.com "Actionable" by Bensound.com
40:05
April 9, 2020
Ep. 3 Property restoration law and advocacy - Ed Cross, The Restoration Lawyer
Legal implications for restoration contractors when considering COVID-19 response.  For nearly 25 years, The Restoration Lawyer has been in the trenches helping contractors to do things the right way both through his legal practice as well as his extensive efforts in education. This last year, under the leadership of Restoration Industry Association (RIA) President Elect, Mark Springer, and his industry manifesto, Our Greatest Need, Ed has been a key figure in the RIA’s focus on advocacy. Mark outlined a seven step action plan which includes the formation of an Advocacy and Government Affairs (AGA) Committee, of which Ed is the founding chair, as well as the recently appointed Restoration Contractor Advocate.  You’ll have to watch the video to get it directly from Ed, but advice number one was to stop the use of traditional work authorizations. Mr. Cross states, “Performing restoration work with the traditional work authorization is kind of like playing football wearing sandals. You can do it, but it’s not going to turn out very well.” Ed recommends actual contracts for payment, like contractors would typically use, which establish an obligation by the owner to pay the contractor for the work.  Restoration professionals need to understand how much more vast, complex and extensive the legal issues and risk exposure are with coronavirus response, as opposed to other types of work. Contractors must define a clear value proposition to answer what the customer is getting for their payment. Ed notes that this is not like mold where it is easy to verify contamination and remediation with “before and after” photographs. Contractors must research products, techniques and verification processes prior to rushing into response. Monday morning lawyers who bring lawsuits against contractors will have the benefit of hindsight when bringing potential suits against restorers.  Ed shares the importance of clarifying and documenting, “What you are doing, why you are doing it, how you are doing it, when you are doing it, and where you are doing it.” As essential for all projects, contractors must set up their files to diligently tell the story of the scope of work, prior conditions and response.  Edward H. Cross - https://www.therestorationlawyer.com   The DYOJO - https://www.thedyojo.com   The Intentional Restorer - https://www.randrmagonline.com   "Actionable" by Bensound.com
37:52
April 6, 2020
Ep. 2 Emergency Management Preparedness & Planning - Edward Colson
Episode 2 of The DYOJO Podcast  Emergency management for business owners during a pandemic  Three questions with Edward Colson, of Ready Northwest, pieces of the COVID-19 puzzle from his area of expertise.    In the Pacific Northwest, prior to the novel coronavirus pandemic, many of those engaging in the discussions around emergency management were focused on a Cascadia earthquake event and/or the potential for volcanic activity.   Across the nation, many businesses were discussing measures for addressing active shooter situations.    Edward shares that there are direct threats and hazards, like those listed above as well as indirect hazards. The current strain on our supply chain as well as our reliance on overseas manufacturing were issues many warned about prior to COVID-19 and are now at the forefront of the discussion.   Ready Northwest has been working before, and now during, coronavirus to help companies, “Mitigate against, respond, and recover from disasters posed from natural, technological, and man-made hazards.”    Unfortunately, many businesses and municipalities are learning just how remiss their resiliency preparedness plans were. We find ourselves scrambling in many areas to play from behind as we address the SARS-CoV-2 outbreak.   Edward reminds people in a position of leadership to ensure that they get good information from sound sources before they make decisions based upon unverified sources. Responding to an outbreak with bad information and haphazard systems will only make our situation worse.    Ready Northwest has created a Pandemic Planning Guide which includes the following recommendations for collaboration within your team: * Forming a Pandemic Response Committee to provide company updates in regards to policy, procedures, and reporting criteria.  * Utilizing Human Resources to report on sick leave policies and projected health and wellness impacts.   * Utilizing Legal Counsel to discuss impacts to operational quarantines and isolation. In addition, legal should review current contracts in place to determine any breach of clauses due to coronavirus impacts.   * Utilizing Marketing and PR to discuss impacts being seen regarding company reputation and crisis communication.   * Utilizing Procurement and Supply Chain Management to identify any critical delays in receiving and ordering products from areas impacted by the coronavirus.    Watch the video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Edward Colson, Ready Northwest and read the article from Restoration and Remediation (R&R) Magazine.   Ready Northwest - https://www.readynw.com The DYOJO - https://www.thedyojo.com The Intentional Restorer - https://www.randrmagonline.com Music "Actionable" by Bensound.com
23:55
April 1, 2020
Ep. 1 Insurance Claims Advocacy with David Princeton
Episode 1 of The DYOJO Podcast David Princeton has been in the insurance industry for over 15 years, helping clients to recover millions of dollars, and is the founder of Advocate Claim Service (ACS).    David brings an interesting perspective to this ongoing conversation, having seen claims through the lens of an Insurance Company, a Top 50 Brokerage, and most recently a Buyer as the Director of Corporate Risk for a private equity group.    David’s passion for helping businesses survive after a loss is grounded in the ACS tagline, “We don’t sell insurance, we make it work!”     Our interview with David was part of our Three Questions with a Pro from The Intentional Restorer. I have been reaching out to a broad range of professionals within the various insurance fields to learn from their areas of specialty so that we can continue to work together to form common sense solutions.    David discusses topics including:  * Poorly constructed mold remediation estimates  * Adjuster claims responsibilities   * Doubtful and disputed insurance claims  * COVID-19 coverage and response   Watch this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and David Princeton, Advocate Claim Service and read the article from Restoration and Remediation (R&R) Magazine.   Advocate Claim Service - https://www.losspayee.com The DYOJO - https://www.thedyojo.com The Intentional Restorer - https://www.randrmagonline.com Music "Actionable" by Bensound.com
35:19
March 28, 2020