Skip to main content
The DYOJO Podcast

The DYOJO Podcast

By Jon Isaacson / The DYOJO
Weekly podcast of The DYOJO Way, helping property restoration professionals to shorten their DANG learning curve by developing the mindset and habits for success.

The most mediocre podcast in the industry.

The DYOJO is a coaching firm that specializes in helping start-up phase owners and growth-minded restoration professionals to shorten their DANG learning curve for personal and professional development.

* New episodes are premier on Thursdays at 9am PST
* Watch The DYOJO Podcast on Youtube
* Listen to The DYOJO Podcast on multiple podcast platforms including Spotify and Apple
Listen on
Where to listen
Apple Podcasts Logo

Apple Podcasts

Spotify Logo

Spotify

Ep 82 The Power & Practice of Questions
The DYOJO Podcast  The Power & Practice of Questions  Season 3, Episode 82   Contractors who specialize in navigating insurance claims, know that the process can be contentious. In this episode, we discuss mindsets and habits that can assist you in achieving better project outcomes.  According to Merian-Webster, to negotiate means to, “Obtain or bring about by discussion.”  Business is a negotiation. If you take the carrier out of the equation, you are often negotiating with your clients. Part of a successful negotiation is clearly defining the scope and expectations of the project so that you can accurately bid the cost of materials and labor. If the carrier is paying for the work, they have the right to ask whether the scope has been accurately presented and thoroughly supported. The second meaning for negotiating is to, “Find a way over or through (an obstacle or difficult path).”  You can view the adjuster as your adversary, but assuming so from the get-go only gives them one option - to be adversarial. Or you can proceed with the mindset to attempt to understand their position, in light of The Claims Standard, and find a means to reach a mutually agreeable outcome.  Our primary guest is Steven Patrick of Level the Playing Field. He shares several insights that help contractors develop a framework for working through the claims process. These concepts, also are applicable to instances of resistance between contractors and customer. Listening to understanding someone else's position  Using questions such as, "Have you ever considered this?"  Explaining and justifying our legitimate observations Utilizing credible third part sources Ensuring our scope is legitimate and reasonable  Our discussion includes shoutouts and/or appearances by these guests:   Steven Patrick  Ed Cross Mathew Allen Ben Justesen Michelle Blevins THANK YOU TO OUR SPONSORS:   Restoration Industry Association (RIA)   Restoration Technical Institute (RTI)  Office Services by Brandi   Institute of Inspection Cleaning Restoration Certification (IICRC)   THURSDAYS ARE FOR The DYOJO Podcast - INFOtainment to help you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc.  READ MORE in The DYOJO Blog   Additional Resources from The DYOJO:  Be Intentional: Estimating (book 1)  Be Intentional: Culture (book 2)  AVAILABLE NOW: So, You Want To Be A Project Manager (book 3)  COMING SOON: How To Not Suck At Estimating (book 4)  Property Restoration History
01:03:32
May 05, 2022
Ep 81 Leveling Up As An Industry
The DYOJO Podcast Leveling Up As An Industry Season 3, Episode 81 This episode provides you with some behind-the-scenes and recap items from the 76th Annual Restoration Industry Association (RIA) Convention and Expo 2022. A few items of note include: New membership pricing for RIA Ongoing discussions with Xactware (Verisk) and Symbility (Core Logic) Advocacy and position papers from the AGA - including discussion on overhead and profit (O&P) and supervisory labor Efforts to build towards lobbying at the state and federal level Regional Focus Groups (RFG) Our discussion includes shoutouts and/or appearances by these guests: Ben Ricciardi Ed Cross Jim Thompson Mark Springer Kelly Dolan Ben Justesen Whatley Tony Yost David Dickerson Michelle Blevins Mike Fulton Katie Smith Pete Consigli Gordy Powell THANK YOU TO OUR SPONSORS: Restoration Industry Association (RIA) Restoration Technical Institute (RTI) Office Services by Brandi  Institute of Inspection Cleaning Restoration Certification (IICRC) THURSDAYS ARE FOR The DYOJO Podcast We aim to entertain while we inform (INFOtainment), helping you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website READ MORE in The DYOJO Blog Additional Resources from The DYOJO: Be Intentional: Estimating (book 1) Be Intentional: Culture (book 2) AVAILABLE NOW: So, You Want To Be A Project Manager (book 3) COMING SOON: How To Not Suck At Estimating (book 4) Property Restoration History 
58:57
April 21, 2022
Ep 80 Common Estimating Shortfalls
The DYOJO Podcast   Common Estimating Shortfalls  Season 3, Episode 80  Lisa Lavender, Restoration Technical Institute (RTI) reached out to me about developing a course around the principles in my first book, Be Intentional: Estimating. While this book centers around the mindset and habits for insurance claims estimating success, the course will dig deeper into the technical aspects. The working title for the book and the course is How To Not Suck At Estimating: Habits For Better Project Outcomes. Module/chapters will include Developing The Agreed Upon Scope, The Claims Standard, A Good Sketch Is A Good Start, Don't Play The Blame Game, and more This episode of the They DYOJO Podcast will center around four common estiamting approaches including, using drywall repairs as an example:  Square foot (SF) estimates Linear foot (LF) estimates  Insurance program (TPA, preferred vendor) estimates Estimating tips and best practices  A simple scoping formula Budgeting and production reports from Xactimate Understanding markup and profit as it relates to overhead and profit (O&P)  Our discussion includes appearances by these guests:    Mili Washington (Indian Trail, NC)  Mathew Allen, (Whitefish, MT) Brian Austin (Provo, UT)  Gordy Powell (Atlanta, GA)   Ben Justesen (Moses Lake, WA)   Pete Consigli (Naples, FL)    THANK YOU TO OUR SPONSORS:   Restoration Industry Association (RIA)  Restoration Technical Institute (RTI)  Office Services by Brandi   Institute of Inspection Cleaning Restoration Certification (IICRC)    THURSDAYS ARE FOR The DYOJO Podcast    We aim to entertain while we inform (INFOtainment), helping you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website
52:44
April 08, 2022
Marketing, Winning, & Completing Large Loss Insurance Projects
Large loss specialist and trainer Jim Thompson sat down with Jon Isaacson to discuss his life experiences and the content of his new book, “My Life Is One Disaster After Another.” Jim started from the ground up as a public adjuster, moved into cleaning and property restoration, before taking some time away to work with NASA (yes, THAT NASA). Jim didn’t think he would return to the industry but found something he enjoyed training local contractors to market, win, and complete large losses. Projects for commercial, residential, industrial, and catastrophic disaster response, Mr. Thompson has done it all. He has compiled his 40 plus years of experience and is sharing it in written form with those willing to listen. Our conversation also touches on: Property Restoration History - interactions with Lloyd Weaver and Cliff Zlotnik The early days of local, regional, and national associations Seeing an opportunity and taking a chance the right way What it takes to start a restoration company Guest appearances and shoutouts for: Cliff Zlotnik IAQ Radio Lloyd Weaver Pete Consigli Restoration Industry Association (RIA) - Convention SOON, April 11-13 (Reno, NV) Restoration & Remediation Magazine (R&R) - Prior article “A History of Collaboration, A Future of Advocacy” Cleaning & Restoration Magazine (C&R) - Upcoming article “The Restoration Zoombie Apocolypse” Kelly Dolan Mat Allen Brian Austin THANK YOU TO OUR SPONSORS: Restoration Industry Association (RIA) Restoration Technical Institute (RTI) Office Services by Brandi Institute of Inspection Cleaning Restoration Certification (IICRC) THURSDAYS ARE FOR The DYOJO Podcast “Annyoying but helpful.” New episodes of The DYOJO Podcast are released on Thursdays 1201am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - thedyojo dot com /podcast
11:39
April 01, 2022
Ep. 79 Xactimate Insurance Claims Negotiations with Adjusters (XM8 007)
The Xactimate Sessions from The DYOJO Podcast   File 007: Xactimate Claims Negotiations   Season 3, Episode 79  Guest: Mathew Allen, AdjusterTV (Whitefish, MT)     This is the final planned episode of our series The Xactimate Sessions. File 007 includes a discussion with Mathew Allen of AdjusterTV.com on some of the ways that contractors can learn from adjusters and vice-versa. Mathew shares how his organization has helped to train independent adjusters to learn Xactimate, process claims, and work with contractors. These principles are also helpful to restoration professionals in learning how adjusters operate and how they can collaborate on insurance claims.    Topics include:   Customary and reasonable claims pricing  Insurance carrier guidelines  Accuracy and fluency in writing Xactimate estimates  Improving your training process  Negotiating with adjusters    Our discussion includes appearances by these guests:    Roger Howson (Seattle, WA)   Kirk Matthews (Salem, OR)  Chris Stanley (West Palm Beach, FL)   Steve Patrick (Austin, TX)  Brian Austin (Provo, UT)  Gordy Powell (Atlanta, GA)  Ben Justesen (Moses Lake, WA)   Pete Consigli (Naples, FL) THANK YOU TO OUR SPONSORS:   Restoration Industry Association (RIA)  Restoration Technical Institute (RTI)  Office Services by Brandi   Institute of Inspection Cleaning Restoration Certification (IICRC)    THURSDAYS ARE FOR The DYOJO Podcast    New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - thedyojo dot com /podcast
56:19
March 24, 2022
Four Timeless Principles for Construction Project Managers with Randy R. Rapp (Purdue)
I recently had a fun conversation with Randy R. Rapp, who is the Professor of Disaster Restoration and Reconstruction at Purdue University and Associate Professor of Construction Management Technology.    As our conversation, which will later be released in episodes of The DYOJO Podcast, drew to an end, I asked the Professor if he had any closing thoughts for those professionals aspiring towards are developing in their project management responsibilities. Randy shared some insights that draw from his wealth of experiences in the military, construction management, and disaster restoration response.    Randy shared four principles that he was introduced to in 1984 while serving in the military. According to the NY Times, this Airland 2000 battle doctrine marked a fundamental shift in the tactical approach of the armed forces from defensive to offensive, and eerily apropos to current world affairs, the focus was on the Cold War conflict with Russia. He recalls those foundational disciplines as:   Initiative   Agility   Depth   Synchronization    Professor Rapp noted that some listeners, or readers, might ask, “What does a college instructor know about what I do day-to-day as a restoration contractor?” It’s a good question, but if you spent some time with Randy or read his excellent book, Disaster Recovery Project Management: Bringing Order from Chaos, you would quickly learn that he isn’t the stereotypical academic.    In addition to his instruction during his military service, Randy has some harrowing experiences to share about working for the military on construction projects in areas that became active combat zones. As such, it is fitting that the fundamental tenets that he shared in our discussion (see attached video) he views as helpful and adaptable as a framework for project management.      THANK YOU TO OUR SPONSORS:   Restoration Industry Association (RIA)  Restoration Technical Institute (RTI)  Office Services by Brandi   Institute of Inspection Cleaning Restoration Certification (IICRC)    THURSDAYS ARE FOR The DYOJO Podcast   New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast
03:12
March 22, 2022
Creating Videos and Content for Your Business (SSC 020)
Have you considered making videos for your business to share on YouTube or social media platforms but you are worried that they may be too cringe? Embrace the suck. As Paul T. Long says, "People bank [insert your business] with people." When he was deciding whether or not to create content for his business he considered:   Start with educating the public on the value of your products and/or services   Combine that with finding a way to help them work through the standard procedures of your business that you have to repeat the most   For Paul, this meant creating 42 videos on The Commercial Real Estate Process. Doing so forced him to think through his client on-boarding process and help his clients to better understand and work their way through achieving their goals. Paul reports great engagement as well as process improvement.   BUT, it started with him being willing to be terrible at making the videos, following through with the vision, and hitting the "post" button once they were ready. To encourage business professionals, we share some of our early cringe videos to help inspire you to follow through on that initiative that you are considering.    Register for the South Sound Business Summit (https://southsoundbusinesssummit.com/) on May 8, 2022   Check out paultlong.com for more great content    Check out the Business Rountable from the Puyallup Sumner Chamber of Commerce, hosted by Stephen Harrington (Cross Insurance) and Jon Isaacson (ARES Restoration) the second Wednesday of every month    South Sound Conneciton (SSC) is all about sharing the stories of local people, business professionals, community members, and entrepreneurs. SSC is sponsored by:    ARES Restoration (aresrestoration.com) a Puyallup-based general contractor that specializes in insurance claims repairs - "Giving You Back Your Home." The DYOJO Podcast (thedyojo.com/podcast) helping you shorten your DANG learning curve for personal and professional development.
19:21
March 11, 2022
Ep 78 Insurance Claims Investigations (Appraisals Part 2)
Obligations For Insurance Claims Investigations  According to the state of Washington Administrative Code (WAC) 284-30-370:   Standards for prompt investigation of a claim.  Every insurer must complete its investigation of a claim within thirty days after notification of claim, unless the investigation cannot reasonably be completed within that time. All persons involved in the investigation of a claim must provide reasonable assistance to the insurer in order to facilitate compliance with this provision.    In the second part of our conversation with Roger Howson (Seattle, WA) and many others, we discuss the insurance claim appraisal process. Episode 78 of The DYOJO Podcast will touch on topics, including  Claims investigations  Policy litigation  Insurance fair conduct ordinances  Assignment of Benefits (AOB)  Contractors crossing the line into public adjusting Carriers playing games with insureds  Policyholders being shady with contractors   While many contractors dabble in policy interpretation, often because they think they are doing the right thing for the client, they may be crossing into the territory of public adjusting without a license. Roger discusses how, "If it walks like a duck and talks like a duck, it better be licensed like a duck." Andy McCabe shares a story where he had to answer some tough questions with an Oregon insurance investigator.    Our guests will include:   Gordy Powell (Atlanta, GA)  Seat Scott (San Diego, CA)  David Princeton (Muskego, WI)  Bill Wilson (Nashville, TN)  Ed Cross (Palm Desert, CA)  Andy McCabe (Bend, OR)  Ben Justesen (Moses Lake, WA)  Bryan Close (Tacoma, WA)   THANK YOU TO OUR SPONSORS:   Restoration Industry Association (RIA)  Restoration Technical Institute (RTI)  Office Services by Brandi    THURSDAYS ARE FOR The DYOJO Podcast  New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast
01:03:33
March 10, 2022
EP 77 Insurance Claims Pricing Games, Resources for Contractors and Consumers
Contractors and consumers are tired of the Squid Games that insurance carriers play when they make up their own arbitrary rules for estimating and releasing funds for work performed.    In this episode of The DYOJO Podcast we will addresss some of these pricing games, including the use of New Construction Pricelists being applied to restoration and remodeling projects.    Restoration industry peers Tony Yost (St. Paul, MN), David Dickerson (San Francisco, CA), Ben Justesen (Moses Lake, WA), and many others will join us to discuss this issue and some new resources available to contractors.     As United Policyholders states,    "Computers don’t repair and build homes…licensed contractors do. Your insurance company owes you for what an experienced and reputable contractor would charge you to do the required work to put your home back to its pre-loss condition.”    Yet, some carriers have been manipulating common estimating tools, such as Xactimate, to create arbitrary pricing changes that affect the insured's ability to hire a contractor to perform a reasonable and accurate scope of work.    One resource that has been added to the toolbox of the insurance claims contractor is the Restoration Pricing Position Paper from the Advocacy and Government Affairs Committee (AGA). The position paper on New Construction is available to all members of the Restoration Industry Association (RIA) and addresses conditions such as,    “New construction price settings in certain pricing programs increase labor productivity which reduces prices in a way that may not be appropriate for restoration. Indirect tasks that must occur to accomplish direct repairs – known as “Supporting Events” – may need to be appropriately adjusted due to the extent of the damage in a restoration project.”    * Read the full article "Restoration Squid Games" by Jon Isaacson in C&R Magazine  * Listen to The DYOJO Podcast Episode 77   * Join the Restoration Industry Association (RIA) so that you can read and utilize the New Construction Pricing Position Paper from the AGA   The DYOJO Podcast, Episode 77 includes these guests and appearances:   * Tony Yost (St. Paul, MN)  * David Dickerson (San Francisco, CA)  * Ben Justesen (Moses Lake, WA)  * Kelley Dolan  * Gordy Powell * Mark Springer * Katie Smith * Ed Cross * David Watts * Roger Howson   SPONSORS:  * Restoration Industry Association (RIA)   * Office Services by Brandi  * Restoration Technical Institute (RTI)    THURSDAYS ARE FORE The DYOJO Podcast  New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast
55:50
February 24, 2022
Intro for TDP 77 - Insurance Claims Pricing Games, New Construction Pricelists
Contractors and customers feel the squeeze when the insurance carrier plays pricing games with the estimating and collection process of insurance claims restoration.    We discuss New Construction Pricelists being applied to restoration scenarios with contractors in Minnesota, California, and Washington.   We discuss the issue, rebuttals, and resources including the Restoration Pricing Position Paper from the Advocacy and Government Affairs Committee (AGA) of the Restoration Industry Association (RIA).   “New construction price settings in certain pricing programs increase labor productivity which reduces prices in a way that may not be appropriate for restoration. Indirect tasks that must occur to accomplish direct repairs – known as “Supporting Events” – may need to be appropriately adjusted due to the extent of the damage in a restoration project.”    This discussion educates the listener on the underlying factors which lead to these manipulations and provides the contractor with some well-thought-out rebuttals. While there are no cheat codes that will eliminate the squid games, restorers will find it refreshing to know that resources are being created and advanced regain and maintain sustainable claims practices.    The DYOJO Podcast, Episode 77 includes these guests and appearances:  * Tony Yost (St. Paul, MN)   * David Dickerson (San Francisco, CA)   * Ben Justesen (Moses Lake, WA)   * Kelley Dolan  * Gordy Powell * Mark Springer * Katie Smith * Ed Cross * David Watts * Roger Howson   SPONSORS:  * Restoration Industry Association (RIA)   * Office Services by Brandi  * Restoration Technical Institute (RTI)    THURSDAYS ARE FORE The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast
02:21
February 21, 2022
Ep 76 Behind the Scenes of THE Florida Mold Conference
The DYOJO Podcast   Season 3, Episode 76  Behind the Scenes of THE Florida Mold Conference Guests: MANY  If you feel like you missed out on this year's AEML Laboratories Winter Break 2022 - THE Florida Mold Conference, YOU'RE RIGHT. Guest speakers, vendors, and professionals from around the world came together to discuss The Four M's   Moisture  Materials  Mold  Methodologies While we won't give away everything, we will recap the event and share some of the things that we learned.   Mark your calendars for January 2024, as you won't want to miss it AGAIN.    The DYOJO Podcast, Episode 76 includes these guests:    * Pete Consigli, The Global Restoration Watchdog * Cliff Zlotnik * Rachel Adams-Beja * Michael McGuinness * Bob Blochinger * Peter Crosa * Rico Rodriquez * Jeff Cross * Joe Hughes * John Lapotairre * Richard Alexis * Ron Mazur * Brittany Gordon * Paul LaGrange * Ken Larsen * Josh Winton * Jim Thompson * Ivi Sims * Amanda Housey * John Downey  * Ken Siders * Gordy Powell * Lisa Lavender * And MORE...   Sponsors of The DYOJO Podcast:     * Restoration Industry Association (RIA) - Restoration Industry Association (RIA) Join your fellow intentional restorers at the RIA 2022 International Restoration Convention and Industry Expo, April 11-13 at the Peppermill Casino in Reno, NV. Let them know The DYOJO sent you.   * Restoration Technical Institute (RTI) provides world-class training. Designed for those who serve the Restoration, Cleaning and Industries related to the Built Environment.    * Office Services by Brandi, LLC provides unparalleled personalized bookkeeping services to a broad range of clients in many states. Brandi will help tackle the never-ending list to be done in the restoration industry by handling the R&M billings, collections and many other key areas to take the burden off the owners.   THURSDAYS are for The DYOJO Podcast   New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast
57:14
February 17, 2022
Moisture, Materials, Mold, Methodologies and other lessons from AEML Winter Break TDP 76
If you feel like you missed out on this year's AEML Laboratories Winter Break 2022 - THE Florida Mold Conference, YOU'RE RIGHT. While we won't give away everything, we will recap the event and share some of the things that we learned.    Mark your calendars for January 2024, as you won't want to miss it AGAIN.    The DYOJO Podcast, Episode 76 includes these guests:    * Pete Consigli, The Global Restoration Watchdog * Cliff Zlotnik * Rachel Adams-Beja * Michael McGuinness * Bob Blochinger * Peter Crosa * Rico Rodriquez * Jeff Cross * Joe Hughes * John Lapiotairre * Richard Alexis * Ron Mazur * Brittany Gordon * Paul LaGrange * Ken Larsen * Josh Winton * Jim Thompson * Ivi Sims * Amanda Housey * John Downey  * Ken Slider * Gordy Powell * Lisa Lavender * And MORE...   SPONSORS:  Restoration Industry Association (RIA)   Office Services by Brandi  Restoration Technical Institute (RTI)    THURSDAYS ARE FORE The DYOJO Podcast  New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/listen
01:50
February 12, 2022
No Dumb Questions, Plenty of Dumb Answers
The DYOJO offers Seven Questions to assist you as a manager or business owner to determine whether a strategy or service option is right for your business.   These simple questions will assist you to be better prepared to articulate questions in alignment with where you are in your development and where you are trying to go.   We believe these questions will help you better determine who can help you on your journey as well as how much credence to give to various sources of input.     Whether you are growing your career or growing your business, you must always remember one key thing – it’s your DANG journey. No one is going to walk it for you. No commenter on social media, no coach, no consultant, no author, and certainly no mediocre podcast host, is going to take the direct hits when you fail or feel the wins as deeply as you do when you succeed.   While it is smart to seek and take in good counsel on any element of business that may be new to you, I think it is important to consider a few universal questions:   1. Is this legal?  2. Is this ethical?  3. Is this the right thing for me?  4. Do I understand the upsides and downsides of pursuing this strategy?  5. Do I have the resources to pursue this and/or can I afford not to try (i.e. am I willing to allow someone else to fill the void)?  6. Who can help me shorten my DANG learning curve on this topic?  7. If I have sought counsel, does my chosen counsel have real experience with executing on the particular aspect of business that I am considering?   Recently there have been some discussions, written and in video, regarding direct-to-consumer fire damage service offerings. You may have heard it by another name, fire damage chasing. Most of the responses that I have observed veer into the realm of indoctrination as opposed to an earnest discussion of the facts related to the topic. While fire chasing can be controversial, I am not hearing disciplined thought leading to the leaps [over logic] taken to reach these predetermined conclusions. Hearsay is not helpful in business or life and should not be promulgated as a diagnostic methodology when advising peers or clients towards a determination for their business.    If you would like to read more on how I applied these seven questions to the topic of direct to consumer fire damage service offerings ("chasing"), please read the article published with C&R Magazine, Industry High Horses: Fire Chasing.   Thursdays are for The DYOJO Podcast - join us via video on YouTube.com/TheDYOJO or audio via Spotify at 9am PST - thedyojo.com/podcast
10:22
February 07, 2022
I learned a TON about mold, moisture inspections, & building science - Recap of AEML Winter Break 22
My friend, the global restoration watchdog, Pete Consigli, didn’t lie. The AEML winter break 2022 was fabulous. He said, “Be there or be square, and the team delivered on a value packed event.”   We had three days of information that was pertinent to mold assessors and remediator‘s, and so much more. Topics included water damage, building sciences, risk management, professional development, materials testing, litigation preparation, local and national resources, just to name a few.  A testament to the value that AEML brought to the industry was that the speakers were excited and engaged in the presentations from the other speakers. They often were the ones asking probing questions of each other to get a better understanding of the area of focus being discussed.   If you want to know more about the event, and whet your appetite for 2024 when THE Florida mold conference returns:   IAQ radio will be doing a wrapup this Friday on their podcast at 12 PM Eastern time, I encourage you to tune in.    Jeff cross with straight talk conducted several interviews from the event That they have already published.   We will be working to edit and release the content that we recorded while on site. In the meantime you can check out the article that Pete and I co-authored in Cleanfac magazine about bridging the gap between our history and the present.   Stay tuned as this event will be coming back in 2024.  #mold #waterdamage #training
10:53
February 01, 2022
Ep 75 Training Others In Xactimate with Joyce Gabriel (XM8 File 006)
The Xactimate Sessions from The DYOJO Podcast  File 006: Training Others In Xactimate  Season 3, Episode 75 Guest: Joyce Gabriel, General Manager (Tacoma, WA)  We resume our series, The Xactimate Sessions. We are discussing the mindset and habits that have helped your peers in the insurance claims industry to elevate their scoping, estimating, and project management game. File 006 introduces the audience to Joyce Gabriel, a talented general manager for a full-service restoration company based in Tacoma, WA. Listeners will remember when Joyce joined us for podcast episode 52 to discuss some of the powerful tools she has learned for connecting with and interacting with your team. Joyce rejoins the podcast and helps us explore the mindset and habits for effectively training your employees to understand and utilize the Xactimate estimating software.  Our discussion includes appearances by these guests:    Main guest - Joyce Gabriel, General Manager (Tacoma, WA)  Raymond Tittmann, TittmannWeix   Ben Justesen, Enlightened Restoration Solutions (ERS)   Mathew Allen, AdjusterTV  Christopher Stanley, IA Path  Ed Cross, The Restoration Laywer  Gordy Powell, Georgia Clean  Robert More, BYLT  Eric Sprague, Morning Tech Meeting  Larry Wilberton, Blue Collar Nation Podcast  Gerrett Stier, GMS Podcast  Pete Consigli, The Global Restoration Watchdog   Sponsors of The DYOJO Podcast:   Restoration Industry Association (RIA) - Restoration Industry Association (RIA) Join your fellow intentional restorers at the RIA 2022 International Restoration Convention and Industry Expo, April 11-13 at the Peppermill Casino in Reno, NV. Let them know The DYOJO sent you. Restoration Technical Institute (RTI) provides world-class training. Designed for those who serve the Restoration, Cleaning and Industries related to the Built Environment.  Office Services by Brandi, LLC provides unparalleled personalized bookkeeping services to a broad range of clients in many states. Brandi will help tackle the never-ending list to be done in the restoration industry by handling the R&M billings, collections and many other key areas to take the burden off the owners. The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/listen
49:18
January 20, 2022
Intro for TDP 75 on Training others to utilize Xactimate (XM8 Sessions File 006)
We resume our series, The Xactimate Sessions. File 006 with Joyce Gabriel (Tacoma, WA) addresses the mindset and habits for connecting with and training your team members.    The DYOJO Podcast, Episode 75 includes these guests:    Main guest - Joyce Gabriel, General Manager (Tacoma, WA)  Raymond Tittmann, TittmannWeix   Ben Justesen, Enlightened Restoration Solutions (ERS)   Mathew Allen, AdjusterTV  Christopher Stanley, IA Path  Ed Cross, The Restoration Laywer  Gordy Powell, Georgia Clean  Eric Sprague, Morning Tech Meeting  Larry Wilberton, Blue Collar Nation Podcast  Gerrett Stier, GMS Podcast  Pete Consigli, The Global Restoration Watchdog   SPONSORS:  Restoration Industry Association (RIA)   Office Services by Brandi  Restoration Technical Institute (RTI)    The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/listen
01:56
January 17, 2022
Ep. 74 Insurance appraisals (part 1) with Roger Howson and others
The DYOJO Podcast Insurance Appraisals for Property Claims (Part 1) Guest: Roger Howson, Claims Dispute Resolution (Seattle, WA) Season 3, Episode 74 The first part of a multi-part discussion on the topic of insurance appraisals for property damage repairs and restoration. This is an ensemble discussion, with guests from various ends of the spectrum when it comes to assisting home and business owners with property damage claims. Guests include: * Main guest - Roger Howson, Claims Dispute Resolution (Seattle, WA) * Ben Justesen, Just Right Cleaning & Construction * David Princeton, Advocate Claim Service * Sean Scott, Author of The Red Guide to Recovery * Andy McCabe, Claims Delegates * Ed Cross, The Restoration Lawyer * Bill Wilson, Author of When Worlds Collide According to Roger Howson, an appraisal is, "In property insurance, the terms “appraisal” and “appraisement” refer to a private adjudicatory process created in an insurance policy by which disputes over the amount of a loss are resolved by competent and disinterested appraisers. The purpose of an appraisal provision is to provide a determination of the extent of the loss. When triggered, the appraisal process is mandatory unless the other party agrees to waive its right to appraisal." In 1997 the National Association of Insurance Commissioners (NAIC) released The Unfair Claims Settlement Practices Act outlines and defines unfair claims practices in Section 4, which include: "Any of the following acts by an insurer, if committed in violation of Section 3, constitutes an unfair claims practice: A. Knowingly misrepresenting to claimants and insureds relevant facts or policy provisions relating to coverages at issue; B. Failing to acknowledge with reasonable promptness pertinent communications with respect to claims arising under its policies; C. Failing to adopt and implement reasonable standards for the prompt investigation and settlement of claims arising under its policies; D. Not attempting in good faith to effectuate prompt, fair and equitable settlement of claims submitted in which liability has become reasonably clear; E. Compelling insureds or beneficiaries to institute suits to recover amounts due under its policies by offering substantially less than the amounts ultimately recovered in suits brought by them; F. Refusing to pay claims without conducting a reasonable investigation; Additional resources on this topic: * Frequently Asked Questions (FAQs) about appraisals - https://www.icdrinc.com/appraisal_faqs * Insurance Fair Conduct Act (IFCA) of Washington State - https://www.insurance.wa.gov/insurance-fair-conduct-act-ifca-laws-and-rules * Unfair Claims Settlement Practices Act, NAIC 1997 - https://content.naic.org/sites/default/files/inline-files/MDL-900.pdf * Stay tuned for Part 2 of our discussion on The DYOJO Podcast Sponsors of The DYOJO Podcast: * Restoration Industry Association (RIA) - Restoration Industry Association (RIA) Join your fellow intentional restorers at the RIA 2022 International Restoration Convention and Industry Expo, April 11-13 at the Peppermill Casino in Reno, NV. Let them know The DYOJO sent you. * Restoration Technical Institute (RTI) provides world-class training. Designed for those who serve the Restoration, Cleaning and Industries related to the Built Environment * Office Services by Brandi, LLC provides unparalleled personalized bookkeeping services to a broad range of clients in many states.
49:07
January 13, 2022
Intro for TDP 74 on Insurance Appraisals
The first part of a multi-part discussion on the topic of insurance appraisals for property damage repairs and restoration.    Ensemble discussion:   Main guest - Roger Howson, Claims Dispute Resolution (Seattle, WA)  Ben Justesen, Just Right Cleaning & Construction David Princeton, Advocate Claim Service  Sean Scott, Author of The Red Guide to Recovery  Andy McCabe, Claims Delegates  Ed Cross, The Restoration Lawyer  Bill Wilson, Author of When Worlds Collide   The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/listen
02:03
January 10, 2022
Ep 73 Using Mechanics Liens to Secure Payment as a Contractor
The DYOJO Podcast  Using Mechanics Liens to Secure Payment as a Contractor   The DYOJO Podcast Season 3, Episode 73  Guest: Ben Cushman, Deschutes Law Group (Olympia, WA)    Liens are an important resource to aide the contractor in securing payment for the work that they perform. Unfortunately, many general and restoration contractors have expressed some reservations regarding using or enforcing Mechanics Liens. As contracts lawyer Ben Cushman, shares in this video, "Liens are the best security a contractor has for non-payment, and it provides all kinds of strong remedies."   This video is one of many questions we asked contracts lawyer, Ben Cushman of Deschutes Law Group, as we sought his perspectives on the importance of Mechanics Liens in the construction and property restoration process. Ben has been practicing construction law for over 25 years, the last 5 of which have been with his own firm based in Olympia, Washington.   Mechanics Liens resources for contractors:  If you are in Washington state, join us for our monthly meetings, the second Tuesday of every month  Check out The Book on Restoration Collections by Ed Cross, The Restoration Lawyer  Reach out to a local construction lawyer, such as our guest Ben Cushman of Deschutes Law Group   ANNOUNCEMENT: Book #3 from Jon Isaacson, The Intentional Restorer, So, You Want To Be A Project Manager? Is NOW available in Kindle, Paperback, and Hardcover through Amazon or directly from The DYOJO   Are YOU a professional in the skilled trades who wants to advance your career through project management?   Are YOU a new project manager who could use some additional direction on how to develop as a leader in this role?   Are YOU a manager or business owner who oversees training and development for your team?   THIS is a book for YOU!    Featured guests and clips:  Clip of our discussion on workplace culture from TDP 72  Clip of the AEML Winter Break Promo Video  Ad for Book 3 shot by THE Gordy Powell
16:09
December 30, 2021
Struggling to hire employees? Double down on talent retention (TDP 72 clip)
The importance of employee retention Recruiting and hiring in all industries is an issue and has been for some time. Construction is no different, and specialty industries such as property damage restoration (i.e. water and fire damage insurance claims) it can seem insurmountable. While I recognize these real challenges, I am not hearing many business people or “influencers” speak about the importance of talent retention.  How much time do you spend in self-inflicted misery wrestling with clients that you should have fired before the job started and lackluster people you should never have hired? I'm not a big fan of the idea of thought influencers. I am a big fan of the idea of thought and I think influence is important. What I am not a fan of though, is having people think for you, and try to influence you towards their perspective. Our motto at The DYOJO is to shorten your DANG learning curve. I think it's important that you don't replace your dang learning curve. Many well-intentioned business persons are expending a great deal of energy trying to increase the quantity of employees they have (recruitment). If they would take a step back many of them would find that they are doing so to staff service lines that they would be better off discontinuing. I would encourage you to consider enriching the quality of your employee experience (retention). Retention is no guarantee of success. Clarifying what you do (vision), how you do it (values), and who you need to help you accomplish your goals (quality), rather than just the quantity of people you think you need to keep up with your competition, is a fruitful exercise. I have always been amazed at what a small team of people who are committed to each other can accomplish. Read more in my final monthly column for Restoration & Remediation Magazine, "Back to the Future, How Restorers can Keep It Simple in 2022" - https://www.randrmagonline.com/articles/89815-back-to-the-future-how-restorers-can-keep-it-simple-in-2022 The DYOJO Podcast - video on YouTube, audio on Spotify & Apple - Thursdays at 9am PST 
19:08
December 16, 2021
Ep. 72 Millennials + Workplace Culture + Guest Host Pete Consigli
The DYOJO Podcast  Millennials + Workplace Culture + Guest Host  The DYOJO Podcast Season 3, Episode 72  Guest: Samantha and Mimi from AEML Laboratories (Pompano Beach, FL)    We shot some on-location footage at AEML Laboratories in beautiful South Beach, Florida.  Pete "The Global Restoration Watchdog" Consigli and I were on a planned road trip following the  2021 Restoration Industry Association Convention. We planned to meet up with AEML founder Ron Mazur to tour the facilities and get a sneak peek for Winter Break 2022 - The Florida Mold Conference.    As we met with members of the AEML team, Pete and I had an idea for the podcast, to share some of the wonderful insights that these two talented young ladies shared. Without prompting they discussed attributes such as:  The workplace culture  The qualities of their boss and managers  The importance of internal communication     For anyone wanting to glean ideas from two shining examples of the quality of employees available in the current workforce, you will receive several gems from Mimi and Samantha. Owners and managers will be challenged and encouraged with regards to what you can accomplish with some intentionality.    Big shout out to Pete Consigli, The OG Intentional Restorer, for taking the lead on this episode of the podcast. Pete has dedicated his many years to the growth and enrichment of the restoration industry and you can meet him in person for Winter Break in January in sunny South Beach, Florida.    ANNOUNCEMENT: Book #3 from Jon Isaacson, The Intentional Restorer, So, You Want To Be A Project Manager? Is NOW available in Kindle, Paperback, and Hardcover through Amazon or directly from The DYOJO - thedyojo.com/book3   Are YOU a professional in the skilled trades who wants to advance your career through project management?   Are YOU a new project manager who could use some additional direction on how to develop as a leader in this role?   Are YOU a manager or business owner who oversees training and development for your team? ​   THIS is a book for YOU!    Featured guests and clips:  AEML Winter Break Promo Video  Michelle Blevins, Larry Wilberton, and Eric Sprague from Restoration Today Podcast (C&R Magazine)   Gerrett Stier, Eric Sprague, and Larry Wilberton from Blue Collar Nation Podcast  Bonus footage of our road trip
33:23
December 09, 2021
The Art and Science of Insurance Claims Estimating
Writing an estimate should be a blend of art and science.  As an estimator, you will utilize equal parts scientific and artistic approaches if you want to set yourself apart from the status quo.    The Science of Estimating   The science of estimating includes growing your knowledge base so that you understand what you are bidding on, how you will approach the project, and why you use certain items to construct your estimate. In the world of insurance claims mitigation and repairs, this often means learning to utilize estimating software such as Xactimate or Symbility.    The science of estimating is all about growing your mindset for success. We have created a series on our podcast called The Xactimate Sessions which reviews some of the resources and approaches to estimating that can help you expand your knowledge base and elevate your skills as an insurance claims estimator.  On The DYOJO Podcast we talk about learning to estimate from scratch, resources available from your Xactware license, and habits for improving your estimating game.    The Art of Estimating    The art of estimating includes those habits that will help you stand out from your competition. There is some science in the art form, whereby the habits both help you to be a more consistent estimator as well as methods for composing your estimate in a manner that is understood by insurance carriers, property damage customers, and your production teams that will carry out the restoration work.    Many of these mindsets and habits for success are addressed in the book Be Intentional: Estimating by Jon Isaacson, The Intentional Restorer. Some of these elements include:   Approaching every loss from the top-down or bottom-up  Using a consistent estimating structure with headers and detailed line item (F9) notes  Thorough data capture including photos, diagrams, and 360-degree tools   Working with your production team to learn how structures are repaired    In this video, we do a brief breakdown of some missing line items and focus on the importance of having an estimating structure to help achieve better insurance claims outcomes.    Read more in our blog - thedyojo.com/blog  The book Be Intentional: Estimating by Jon Isaacson, The Intentional Restorer is available in Kindle and Paperback through Amazon - thedyojo.com/book1
08:04
November 25, 2021
Insurance Claims Questions #1 from ARES Restoration - Keep Detailed Notes
DISCLAIMER: This is NOT insurance advice. We are not agents, adjusters, or qualified to comment on insurance policies.   As insurance claims repairs contractors, responding to water and fire damages in homes and businesses, we have some experiential insights that could be of value to home and business owners navigating the claims process.    United Policyholders (uphelp.org) has an excellent resource Top 10 Insurance Claim Tips - Tip #1 from United Policyholders: "Be pro-active in the claim process and keep good notes. Make sure you maintain a paper trail."   From the moment that you call your insurance company regarding a potential or active insurance claim, you should be taking detailed notes. Track names, dates, conversations, instructions, agreements, commitments, etc. You want your insurance policy to protect your assets and do what it is supposed to do in the event of a covered loss, which is to restore you to resemble pre-loss conditions. A key distinction that many home and business owners do not make is the one between an insurance agent and an insurance adjuster.  Your insurance agent is the local representative with whom you consulted and purchased your insurance policy from. Often when you make a claim you will contact this person as they are the face of the company for you.    Once a claim is filed, you will be working with an insurance adjuster. This is the person, or persons, who will help to assess and determine what is covered and/or excluded from your policy as it relates to the claim.    In your personal claim notes, keep track of who you spoke to, when you spoke to them, what they role is, and clarify WHO will be doing WHAT and WHEN. You want your insurance policy to do what it is supposed to do during the event that you need it to cover what you purchased it for. Your agent and your adjuster(s) will play important roles in this process.    ARES Restoration is a licensed, bonded, and insured general contractor based in Puyallup, Washington that specializes in the insurance claims process. Serving Pierce County residents and business owners with their insurance claim repairs. Our motto is, "Giving You Back Your Home."    Contact us today about your damage repairs  aresrestoraiton.com  253.355.8436   Video created by The DYOJO
04:60
November 18, 2021
Overhead and profit for insurance claims - markup vs. margin (TDP 71 Clip)
Ben Justesen and Jon Isaacson discuss the difference between markup and margin as it relates to overhead and profit.    Don't get stuck holding the bag at only 16.67% margin with a 10% + 10% (20%) markup for overhead and profit (O&P).    This is a clip from The DYOJO Podcast, Episode 71 - The Xactimate Sessions File 005.    TheDYOJO.com/listen - Watch on YouTube or Listen on Spotify and Apple.
08:27
November 11, 2021
Ep. 71 Improving as an Xactimate estimator with Ben Justesen XM8 File 005
The Xactimate Sessions​  from The DYOJO Podcast  File 005 - Improving as an Xactimate estimator  The DYOJO Podcast Season 3, Episode 71  Guest: Ben Justesen, Enlightened Restoration Solutions (ERS) and Just Right Cleaning and Construction (JRCC)   Ben Justesen runs a multi-office property restoration company, Just Right Cleaning and Construction (JRCC) based out of Moses Lake, Washington. Like many water and fire damage estimators, he was frustrated with getting his estimates rejected and struggling to make a profit on projects. Ben spent years developing the process that he now teaches through his organization, Enlightened Restoration Solutions (ERS).    Ben shares the practices he has learned and tested in his company with restoration professionals who want to elevate their estimating process. He knows the system works because he and his team continue to test and improve it in the real world. I had the opportunity to take the course with Ben at his office.    Mr. Justesen joins us for The DYOJO Podcast to discuss elevating your estimating game. He builds on our last episode of The Xactimate Sessions with Chris Tilkov with whom we discussed the importance of internal estimate reviews. Ben builds on estimate reviews, Xactimate feedback, and creating your own pricelist for restoration.   Ben discussed Xactimate tips including  Being humble as an estimator so that you can learn from other people and continue to hone your craft.   Educate yourself on how structures are built so that you can properly estimate restoration and repairs.  Dig into the data behind Xactimate, the line item descriptions, and how to properly use the software program to accurately and effectively compose estimates.    SPONSOR: Solutions For You (SFY) third party Xactimate estimating and supplements - sfyoffice.com   ANNOUNCEMENT: Book #3 from Jon Isaacson, The Intentional Restorer, So, You Want To Be A Project Manager? Is NOW available for Kindle Pre-Order, it will be published 11/11/2021 - thedyojo.com/book3   Are YOU a professional in the skilled trades who wants to advance your career through project management?   Are YOU a new project manager who could use some additional direction on how to develop as a leader in this role?   Are YOU a manager or business owner who oversees training and development for your team? ​   THIS is a book for YOU!    We supplement our discussion with Ben with clips and comments from many sources including  Segments from my first book, Be Intentional: Estimating  Clips from my trip to Enlightened Restoration Solutions in Moses Lake  Discussion of mining for coin and estimating solutions with Greg Marthaler Jr. of SFY  Announcement of the WINNER of The DYOJO Podcast SOCKTember 2021  Shout out to Elan Pasmanick of Born to Repair, winner of the Out of the Box Award for SOCKTember 2021  Clips of our costume dance party for SOCKTember 2021 and FOCKED  Born to Repair disassembles and reviews the new EcoPro LGR compact dehumidifier     The DYOJO collaboration with DocuSketch offering a $100 discount on the initial hardware package to members of The DYOJO Nation who use the custom code "DS-DYOJO1".    The DYOJO Podcast, the official home of the DYOJO Nation as so declared by The Restoration Global Watchdog, Pete Consigli (aka The OG Intentional Restorer), exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.
29:12
November 04, 2021
This Thursday Ben Justesen joins us for TDP 71 to discuss becoming a better insurance claims Xactimate estimator (Clip)
This is a clip from The DYOJO Podcast Episode 71 with guest Ben Justesen who discusses tips for improving as a Xactimate estimator.  This is File 005 for our series The Xactimate Sessions.    The full episode will premier Thursday, November 4, 2021 at 9am PST on YouTube, Spotify, Apple podcast, and elsewhere.    ANNOUNCEMENT: Book #3 from Jon Isaacson, The Intentional Restorer, So, You Want To Be A Project Manager? Is NOW available for Kindle Pre-Order, it will be published 11/11/2021 - thedyojo.com/book3     Are YOU a professional in the skilled trades who want to advance your career through project management?     Are YOU a new project manager who could use some additional direction on how to develop as a leader in this role?     Are YOU a manager or business owner who oversees training and development for your team? ​     THIS is a book for YOU!      The DYOJO Podcast, the official home of the DYOJO Nation as so declared by The Restoration Global Watchdog, Pete Consigli (aka The OG Intentional Restorer), exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.
00:60
November 01, 2021
Ep. 66 Learning to XM8 with all the resources from Xactimate - The XM8 Sessions File 002
This week, on The Xactimate Sessions from The DYOJO Podcast, we sit down to discuss Xactimate with Xactimate. Brian Austin is the director of instructional design at Verisk, Xactware division. Verisk is the parent company that owns Xactware which produces Xactimate. So, if you could ask Xactimate one question, what would it be? We asked Brian several questions and he said that Xactware has worked diligently to build feedback into their systems. Xactimate wants to hear from the everyday restoration contractor and all of its users.  SPONSOR: The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims. The Xactimate Sessions​ from The DYOJO Podcast File 002 - Learning to XM8 with all the Resources from Xactimate  The DYOJO Podcast Season 3, Episode 66 Guest: Brian Austin, Director of Instructional Design at Verisk Brian shares many of the tools available to all Xactimate users including many that are included with your annual Xactware subscription: Self-paced online training for Xactimate Training courses for Xactimate with certified trainers A YouTube channel with Xpert Tips Xactware Training ILX Construction Training - 50 courses that take students through the complete building process—from selecting a building lot all the way to the final inspection Three tips for elevating your Xactimate skills: If you didn't catch this from the previous paragraph, Xactware offers ILX Construction Training which is included in your annual Xactware license and is designed to help take employees through the complete building process. In addition to these resources, Brian shares three tips for elevating your Xactimate game as well as your personal and professional development: ​Embrace the change, or as Brian says, "The suck." Most of us are resistant to change but the rate of change is always accelerating and if you want to remain competitive you must embrace it. We are all very busy, yet you must set aside time to work on your personal and professional development. If you recognize the truth of the first point, you understand that making time, even if it's thirty to sixty minutes a week, is critical to your growth as a leader, manager, and restoration professional. Participate in the discussion. Brian outlines how Xactware had built-in feedback from contractors and encourages professionals to reach out to him directly if they are in need of assistance. Listen to The DYOJO Podcast. Brian literally says it is, "Terrific." The DYOJO collaboration with DocuSketch offering a $200 discount on the initial hardware package to members of The DYOJO Nation who use the custom code "DS-DYOJO1". The DYOJO Podcast, the official home of the DYOJO Nation as so declared by The Global Watchdog, Pete Consigli, exists to help intentional restorers to shorten their DANG learning curve for personal and professional development. WATCH on YouTube or LISTEN on Spotify, Thursday at 9 am PST.
36:18
October 31, 2021
Ep. 70 WARNING: Michelle Blevins is taking over the world, you may be next
The DYOJO Podcast, Episode 70  Guest: Michelle Blevins, owner of C&R Magazine   Our good friend Michelle Blevins returns to the show to discuss her recent purchase of C&R Magazine. Cleaning & Restoration Magazine is the oldest trade publication specifically dedicated to the cleaning and restoration industry. C&R was founded by the Restoration Industry Association more than four decades ago, as a member-only benefit.   In July 2021, C&R came under the leadership of ongoing industry media partner, Michelle Blevins. Blevins has been part of the restoration industry since 2015, and is endlessly passionate about bringing high-quality educational content of all kinds to contractors, through the expertise of industry educators, thought leaders, trainers, and peers. She lives in Metro Detroit with her husband and two sons.   Please feel free to reach out to Michelle any time with comments, questions, and topic ideas at michelle@candrmagazine.com Topics include:   What else does Michelle have brewing in her cauldron  History of this legacy publication and the industry   The role of journalism in cutting through the noise    Sponsor: Solutions For You (SFY) third party Xactimate estimating and supplements.  The DYOJO Podcast - helping you shorten your DANG learning curve for personal and professional development.
40:35
September 23, 2021
Ep. 69 Efficient and consistent Xactimate reviews with Chris Tilkov XM8 File 004
The Xactimate Sessions from The DYOJO Podcast  File 004 - Efficient and consistent Xactimate reviews  The DYOJO Podcast Season 3, Episode 69  Guest: Chris Tilkov, Ask AiME   How do we scale our ability to create constantly high-performing Xactimate estimates? Chris Tilkov joins us on The DYOJO Podcast to share his experiences working his way from the ground up as a restoration technician, to estimator, and then to team leader training and reviewing estimates for multiple estimators in a large organization.  Chris talks about the challenge of scaling your efforts to consistently and efficiently provide internal reviews for your team.    This week, on The Xactimate Sessions from The DYOJO Podcast, we sit down to discuss Xactimate with a restorer who has sat in all of the seats related to learning, training, and elevating estimates. Chris shares the good news of how you can put his robots to work enhancing your efforts to improve your peer review process.    Chris shares a few tips for aspiring professionals and growth-minded estimators, stellar insights such as:    Think in the broader context of your team. When you write an estimate you are representing "real people's work" and therefore it is essential to thoroughly capture what is needed to charge a fair price so that you can continue to pay a fair wage.   Think like an adjuster. As a member of the triangle of restoration, you are part of the process to accurately input a scope of work that represents what is needed to restore the structure to resemble pre-loss conditions with materials of like kind and quality (the standard).   SPONSOR: The DYOJO Podcast is sponsored by Book #3 from Jon Isaacson - So, You Want To Be A Project Manager? If you are a NEW project manager with a year or less on the job, we are sending out 10 advance copies of the book (once we print them) to get your feedback. GET ON THE LIST.   If you are a business owner, manager, or intentional restorer, you will appreciate Chris' insights as well as the challenge to master, to the best of your ability, the line items of Xactimate. We supplement our discussion with Chris with clips and comments from many sources including  * Ben Justesen of Enlightened Restoration Solutions  * Brian Austin (File 002), Director of Instructional Design at Verisk  * Recap of my trip to Austin, TX for The Collective by CORE  * Whatley of Actionable Insights  * SOCKTember 2021 update  * David Smith and Ty Panzone discuss winning the TPA game  * Chris Stanley of IA Path  * Matthew Allen of AdjusterTV   The DYOJO collaboration with DocuSketch offering a $200 discount on the initial hardware package to members of The DYOJO Nation who use the custom code "DS-DYOJO1".    The DYOJO Podcast, the official home of the DYOJO Nation as so declared by The Global Watchdog, Pete Consigli, exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.
36:27
September 02, 2021
Ep. 68 Fake it until you Xactimate it - The XM8 Sessions File 003
The Xactimate Sessions from The DYOJO Podcast  File 003 - Fake it until you Xactimate it  The DYOJO Podcast Season 3, Episode 68  Guest: Nick Sharp, Consulting Specialist at Reets Drying Academy   If you can't estimate, you become a trainer. Right? Nick Sharp joins us on The DYOJO Podcast to share his experiences from cleaning carpets to learning to fake it until he made it as a reconstruction estimator. Nick shares how his positive mindset and consistent work ethic helped him to progress in his property restoration career. As Nick says, "I never went into anything thinking that I can't do this."    This week, on The Xactimate Sessions from The DYOJO Podcast, we sit down to discuss Xactimate with a restorer-turned estimator who transformed into a restoration industry trainer. Nick shares a few tips for aspiring professionals and growth-minded estimators, including:    Don't be under-informed. Know your IICRC S500 (and other industry standards related documents)  Don't limit yourself. Always be adapting.   Don't be stagnant. It's ok to make mistakes. Learn the basics and keep expanding your knowledge base.   Don't be just data input. Understand the items that lead to a thorough and accurate estimate so that you can be profitable.    SPONSOR: The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.    If you are a business owner, manager, or intentional restorer, you will appreciate Nick's insights as well as this key question, "Why are we teaching estimators the program (IE Xactimate) instead of what is going to be profitable?" We supplement our discussion with Nick with clips and comments from many sources including  Ben Justesen of Enlightened Restoration Solutions  Brian Austin (File 002), Director of Instructional Design at Verisk  IICRC Triple Master Restorer Robert More  Jon Isaacson's mediocre appearance on the stellar IAQ Radio Ep 633 (the OG's of restoration podcasting)  The Founding Father's of Restoration with Pete "The Global Watchdog" Consigli   The DYOJO collaboration with DocuSketch offering a $200 discount on the initial hardware package to members of The DYOJO Nation who use the custom code "DS-DYOJO1".    The DYOJO Podcast, the official home of the DYOJO Nation as so declared by The Global Watchdog, Pete Consigli, exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.
45:06
August 19, 2021
Keys to NEW Sock-Raising Success - SOCKTember 2021 Pre Season Captains Call
The month of September will now be known as SOCKTember. We are in the pre-season of our 2nd Annual The DYOJO Podcast SOCKTember 2021 NEW Sock-Raising Challenge. We hosted a Zoom call for team captains and new team members to help set everyone off on the right foot. If you still have questions about the event, hopefully, this will provide some clarity on what you are signing up for. While each team wants to win, we also want to collaborate on creative ideas so that we can blow the prior event's haul of NEW socks out of the water.    Last year, in the middle of the shutdowns, four local NEW Sock-Raising teams raised over 5,500 socks. These socks were distributed to local charities that each team elected as the recipient of their shared efforts. Sisters for Socks raised over 2,200 socks and took home the SOCKTember Trophy for 2020. This year the competition is heating up with teams from Washington, California, Georgia, New Hampshire, and Canada joining the challenge.    There is still time to LEAD and/or JOIN a local NEW Sock-Raising team so that you can WIN SOCKTember. Have some FUN and do some GOOD, as we connect, collaborate, and conquer.    MORE INFO on our webpage.
08:52
August 12, 2021
Ep. 67 Restoration Podcastalypse Megazord Blue Collar Nation + GMS + The DYOJO
We are doing something different for The DYOJO Podcast Episode 67. This week, Eric "The Tech Whisperer" Sprague and Larry "Pineapple Man" Wilberton, invited Gerrett Stier of GMS Podcast and myself to join them for what they called The Podcast Summit of Blue Collar Nation (BCN).   Blue Collar Nation Podcast + GMS Podcast + The DYOJO Podcast = Restoration Podcastalypse Megazord 2021.  Eric, Larry, and Gerrett were onsite in Charleston, South Carolina for The Experience, where GMS Podcast unveiled their mobile podcasting booth. You can listen to the results of these escapades on Blue Collar Nation Podcast and GMS Podcast. We hope that this Podcastalypse will be the first of many continued video, audio, and physical collaborations. GMS and BCN will be in Las Vegas for The Experience in September 2021, back at it with their live shenanigans.  We hope to assemble the team for our first combined live event at Restoration Industry Association (RIA) in Reno on April 13-17, 2022.  In this episode of The DYOJO Podcast, we share some snippets of Restoration Podcastalypse Megazord 2021 (aka Podcast Summit). We give each other a hard time and dig deeper into what makes each of us tick as well as the value proposition for our shows. The first question we want to ask (POLL), who has the better podcast opening? We talk about Eric and Larry's stellar company, MorningTechMeeting.com, which helps business owners in the skilled trades to develop their employee's soft skills. This resource will shorten your DANG learning curve for employee development and will impact your profitability by elevating your customer experience. We released our first article in the NEW C&R Magazine, which addresses a topic that Gerret did a masterful job of addressing from multiple perspectives. Please check out GMS Podcast "The Young Guns" parts one and two as well as the third episode (Ep. 66) in the series with Dr. Jessica Stahl, The Employee Experience. READ MORE in The DYOJO Blog The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your DANG learning curve for personal and professional development. Catch us every Thursday at 9 am PST on YouTube (video) or Spotify / Apple (audio).
40:21
August 05, 2021
What is this SOCKTember 2021 non-sense I keep hearing about?
Last year, in the middle of the shutdowns, we hatched a crazy idea to bring our friends, peers, and clients together to have some fun while doing some good in our local communities. The DYOJO Podcast launched SOCKTember as a competitive NEW sock-raising challenge. This year competitive NEW sock-raising teams are assembling to challenge each other for the title of 2021 SOCKTember Champion and hoist the trophy at the end of the season.  SOCKTember is a great event for: Escalating client outreach Elevating employee engagement Expanding community partnerships When is the SOCKTember NEW Sock-Raising Season?  August 2021 - The Pre-Season: Teams form in local communities to raise NEW socks by reaching out to clients, vendors, friends, and community partners. September 2021 - The Season: Teams collect NEW socks. We have a weekly count of NEW socks raised by all teams, keeping with the competitive spirit. October 2021 - The Post-Season: We perform a final official count of NEW socks raise and this year we plan to announce the WINNER at a LIVE local event in Tukwila, Washington on Friday, October 22, 2021. Local teams distribute NEW socks to local charities that they want to support. How do I get Involved with SOCKTember 2021?  ​Reach out to The DYOJO (thedyojo.com) if you would like to: LEAD a local team JOIN a local team SPONSOR the event Stay tuned as the SOCKTember 2021 season kicks-off on September 1, 2021. Read more about this event in the press release from Restoration & Remediation Magazine, stay tuned with event updates on The DYOJO YouTube and the webpage - thedyojo.com/dogood. Current teams include: Sisters for Socks - Lindsey Ward - The Contents Specialists (Seattle, WA) Sock Agents - Kelsey Isaacson - Home with Kelsey Isaacson (Puyallup, WA) SockARES - Jon Isaacson - ARES Restoration (Graham, WA) Groovy Tube Socks - Gordy Powell - Georgia Clean (Atlanta, GA) Culture Sock - Elan Pasmanick - Born to Repair (San Diego, CA) New England No Shows - Brandi Hawthorne - Office Services by Brandi (Alton Bay, NH) Current sponsors include: ARES Restoration (Graham, WA)
04:26
August 03, 2021
How to go toe-to-toe with a contractor and win every time during insurance claims negotiations
Jon Isaacson, The Intentional Restorer, was invited to present a breakout session for the 2021 IA Path Virtual Job Fair. What is the IA Path Adjuster Job Fair? The IA Path Adjuster Job Fair is an online platform for adjusters and companies looking for adjusters to find each other. This is adjuster-specific networking designed for insurance adjusters and those looking to recruit and hire insurance adjusters. https://virtual.adjusterjobfair.com This is a twice-annual event. Dates for the two upcoming events are, * January 10th-12th 2022 * July [TBD] 2022 This event was created by Chris Stanley and his team. Chris was a guest on The DYOJO Podcast Episode 38 where, among other topics, we discussed how to work with an insurance adjuster's "box". Chris explained his process for working insurance claims in the automobile wing and how those principles can apply to property insurance as well. For this presentation, How To Go Toe-To-Toe With A Contractor And Win Every Time During Insurance Claim Negotiations, we played off of the title of a presentation that Bill Wilson, author of When Words Collide, used to use to share his process for doubtful and disputed claims. We had the pleasure of diving into this topic with Bill and David Princeton (Advocate Claim Service), on The DYOJO Podcast Episode 48. Sample dialogue from this presentation: In insurance work, where Xactimate is the common estimating platform, the first step is to establish the agreed-upon scope (based on data capture) and then build an estimate that reflects this approach (data input). Thorough data capture leads to accurate data input. These are also fundamental elements of a contract. Insurance is a bit unique in this aspect, where the scope is negotiated between the contractor and the insurance carrier which establishes the agreed-upon scope whereby the contract between the customer and the contractor will be created. The primary goal (aka the standard) for insurance claims repairs is: To restore the property to resemble pre-loss conditions, no more and no less. This is the standard by which all efforts should be judged. This standard is critical to remember during all phases and starts with the estimating process. The property restoration estimator, insurance adjuster, and homeowner/insured should have a “meeting of the minds” to confirm the scope of work relevant to that standard. The DYOJO Way of the Intentional Adjuster: Use this standard as your opening statement to the client as well as your introduction to the contractor, take the lead on the conversation and establish the process for your discussions. (see more - thedyojo.com/scope) In insurance work, the agreed scope of work is a foundational element. While many people focus on the price, in insurance the standard estimating tool is called Xactimate which helps create a common language between contractors and carriers. Xactimate estimates are constructed based upon quantities and are composed line by line and room by room. While Xactimate is often over-utilized as a guide for the insurance claims repair process, it is also blamed when either party doesn’t agree with the output. Thorough data capture leads to accurate data input. The software’s role should be understood as communicating a fair and reasonable price in relationship to the scope of work necessary: To restore the property to resemble pre-loss conditions, no more and no less. The DYOJO Podcast airs Thursdays at 9am PST, you can WATCH on YouTube or LISTEN on Spotify. The podcast for the intentional restorer, helping you shorten your DANG learning curve for personal and professional development. thedyojo.com/listen
47:07
August 02, 2021
Ep. 65 The Xactimate Sessions - File 001 - Learning Xactimate from scratch with Greg Power
NEW SEASON + NEW SERIES   The Xactimate Sessions from The DYOJO Podcast  File 001 - Learning Xactimate from scratch with Greg Power   The DYOJO Podcast Season 3, Episode 65   Greg Power is a project manager/estimator based in Tacoma, WA who learned Xactimate rapidly with no prior industry experience. He initially started writing estimates for property managers responding to damages in apartment complexes and then was soon inundated with a high volume of program work (third party administrator or TPA) for insurance claims. Greg will share some insights on how he approached learning Xacitmate which will be helpful to aspiring estimators and training managers alike.    Building from the success and reception for Benchmarks of Growth, a six-part series which The DYOJO Podcast produced earlier this year, the team will be releasing these multi-part Xactimate Sessions weekly over the next few months. Viewers and listeners will receive a great deal of value from the mindset and habits that have helped our guests as well as some deals from the participating vendors and sponsors of the show. Listeners are encouraged to leave comments and/or questions on any of the social media platforms including Youtube, LinkedIn, Facebook, and Instagram so that the discussion can evolve in relationship to need as the episodes drop.    SPONSOR: The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.    Our discussion with Greg includes:   Qualifications for a candidate who could succeed with learning Xactimate. Greg shares that had a working knowledge of Microsoft Word and could read a tape measure. Greg learned how to construct an estimate from the ground up by first creating paper sketches on graph paper, something he still practices to this day. Greg shares that as he was learning the Xactimate terminology, it was helpful to memorize (Tip #1) the most common categories and line items (as discussed in Be Intentional: Estimating). By doing so, Greg was able to make his time onsite more efficient by writing his scope notes in Xactimate lingo. This could also be helpful if you are sending notes to a remote estimator. We are interrupted by an Xactimate celebrity cameo from Ben Justesen, of Enlightened Restoration Solutions, who tries to take the show over. Thankfully he departed gracefully (teaser clip).   Greg and Jon, who initially trained Greg, discuss the importance of not taking criticism personally (Tip #2). This goes for estimators, who should always be looking to improve, and for training managers who should be mindful of the learning style of their recruits.    The duo also discuss the value of using a top-down approach with a consistent heading structure for estimates. Something Jon points out is in his book (shut up already) Be Intentional: Estimating in Chapter 17.   As we close File 001 of The Xactimate Sessions, we extend the conversation by discussing approaches to training your team to sketch, as this was brought up in one of social media groups for restorers. Jon references an old video where he was teaching his young children to sketch and announces The DYOJO collaboration with DocuSketch which is offering a $200 discount on the initial hardware package to members of The DYOJO Nation who use the custom code "DS-DYOJO1".    The DYOJO Podcast, the official home of the DYOJO Nation as so declared by The Global Watchdog, Pete Consigli, exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.  thedyojo.com/listen
33:38
July 22, 2021
The Xactimate Sessions, a new audio/video series from The DYOJO Podcast
Building from the success and reception for Benchmarks of Growth six-part series which The DYOJO Podcast produced earlier this year, the team will be releasing these multi-part sessions weekly over the next few months. Viewers and listeners will receive a great deal of value from the mindset and habits that have helped our guests as well as some deals from the participating vendors and sponsors of the show. Listeners are encouraged to leave comments and/or questions on any of the social media platforms including Youtube, LinkedIn, Facebook, and Instagram so that the discussion can evolve in relationship to need as the episodes drop. Whatever your area of core service, Xactimate has become the primary tool for creating estimates in the preferred "language" for insurance carriers and their representatives, such as adjusters, third-party administrators (TPAs), claims reviewers, etc. The team that brought you Be Intentional: Estimating, the book which discusses means and methods for developing the right mindset and habits for yourself and your team to succeed with estimating property insurance claims, is now releasing a series titled The Xactimate Sessions designed to help remove some of the fears and misconceptions around this prevalent software system. Who will benefit most from watching the Xactimate sessions on The DYOJO Youtube or listening to the audio version via The DYOJO Podcast on Spotify or Apple? Great question. New property restoration business owners Contractors pivoting towards insurance claims Managers looking for creative ideas to help lead their teams Growth minded water and damage professionals looking to progress in their careers Xactimate is a tool and our goal is to help you shorten your DANG learning curve with this particular tool. We have assembled guests with diverse perspectives and experiences to share the mindset and habits that have aided them in mastering this tool in their daily operations. The DYOJO Nation will benefit from the sage advice they receive from: Greg Power - a project manager/estimator who learned Xactimate rapidly with no prior industry experience. Greg will share some insights on how he approached learning Xacitmate which will be helpful to aspiring estimators and training managers alike. Chris Tilkov - a former project manager/estimator who used his experience to create Ask Aime, an industry-leading resource for expediting internal estimate reviews. Brian Austin - director of instructional design as Verisk, Xactware Division (the parent company for Xactimate). Brian discusses the broad menu of resources available directly from the creators of the program. Mathew Allen - an independent adjuster and creator of Adjuster TV, who has a passion for elevating the claims experience through helping adjusters and contractors to educate and empower themselves to thrive. Nick Sharp - a former project manager/estimator who is now an instructor at Reets Drying Academy. Nick will dive deeper into some of the elements of estimating specific to mitigation. Ben Justesen - is both an active full-service restoration company owner, Just Right Cleaning & Construction (JRCC), as well as an Xactimate trainer through his company Enlightened Restoration Solutions (ERS). Listeners may recall Ben from his sponsorship of the program and our trip out to his training facility. Ben shares from his vast experience with mastering the program to write an estimate with "no fluff" that you can defend and be profitable with. Joyce Gabriel - a senior project manager with training responsibilities shares her tips and tricks for helping others to grow as estimators. The DYOJO Podcast exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.
03:57
July 19, 2021
Let's talk about Lloyd Weaver
Water damage restoration historical figure from South Dakota, The DYOJO Podcast crew discusses Lloyd Weaver (clips from episodes 60 and 47).  Contributions from:  Cliff Zlotnik  John Downey  Ken Larsen  Pete Consigli  Claude Blackburn   Helping you shorten your DANG learning curve for personal and professional development - The DYOJO Podcast.   
23:01
June 18, 2021
Ep. 64 Building and hiring for the restoration company that you want to be with Andrew Golkin (BOG 6 of 6)
Benchmarks of Growth - Part 6 of 6  The DYOJO Podcast, Episode 64   Guest: Andrew Golkin, President Paul Davis (Manassas, VA)  Released on audio and video Thursday, June 10, 2021     SPONSOR  The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.  Andrew Golkin shares his experience entering the industry, helping his family start an emergency services division from the ground up for their existing restoration company. Going from two guys in a van to building a multi-million dollar organization. He shares many of the lessons learned the hard way as they continue to build their team.    Andrew shares his thoughts on building and hiring for the company that you want to be, not just what you are. Seeing the bigger picture for your organization as well as for your team members. This effort includes hiring people for the role that you want them to grow into, rather than just for an immediate need.     As the team grows, so does the importance of accountability. Andrew discusses building an accountability chart based upon vision, so that you team hiring and developing are in alignment with your growth objectives. We also discuss how many people outside of the industry don't understand what restoration professionals do and are capable of. Unfortunately, this also applies to many people in positions of leadership in our industry, as turnover continues to be high in many companies.    Andrew discusses many of the lessons learned while growing as a person in a position of leadership on this episode of Benchmarks of Growth. This is part 6 of 6 from The DYOJO Podcast.   The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your DANG learning curve for personal and professional development. Catch us every Thursday on YouTube   Books available from The DYOJO:  Be Intentional: Estimating (book 1)   Be Intentional: Culture (book 2)   Check out our NEW t-shirt designs on Instagram
44:23
June 10, 2021
Ep. 63 The intention to be resourceful and helpful as a leader and a team with O.P. Almaraz (BOG 5 of 6)
Benchmarks of Growth - Part 5 of 6  The DYOJO Podcast, Episode 63   Guest: O.P. Almaraz, Allied Restoration (West Covina, CA)  Released on audio and video Thursday, June 3, 2021 at 9am PST     SPONSOR  The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims -    O.P. Almaraz worked for some of the biggest names in the property restoration industry before deciding to flex his entrepreneurial muscles and start his own water and fire damage response company. As he shares in his TedX Talk, those early years in business placed great strain on him personally and professionally, to the point he was ready to throw in the towel.   O.P. shares his experiences with some key aspects of his personal development as a person in a position of leadership as well as for his organization:   You have to really care for your people.   This includes communicating the vision and training the team to achieve the goals. This does not mean that everyone will get it or be aligned with your objectives. Sometimes you have to allow employees to exit the company.    Double down on your commitment to your ideal client.   As a person in a position of leadership, you will have to become the type of leader necessary to see the vision through. As you pursue those goals, you must be able to deconstruct those skills and attributes (the leadership download) so that your team can see and believe the vision.    You don't have to have everything figured out.   You need to demonstrate consistent intention to be resourceful and helpful to your ideal client if you want to build trust and a presence in your target market. Prepare the team, spread the message, and be ready to capitalize when you are given the opportunity.    O.P. discusses many of the lessons learned while growing as a person in a position of leadership on this episode of Benchmarks of Growth. This is part 5 of 6 from The DYOJO Podcast.   In his early years he learned and struggled with third party administrators (TPAs) and program work. When he went out on his own, he wanted to build a company that didn't rely on these sources of work. He identified high net-worth clients and celebrities as a key area of growth for his company. Even with this large goal, O.P. talks about how he thinks it has been important to keep his team small.    The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your DANG learning curve for personal and professional development. Catch us every Thursday on YouTube.com/thedyojo   Books available from The DYOJO:  Be Intentional: Estimating (book 1)   Be Intentional: Culture (book 2)   Check out our NEW t-shirt designs on Instagram
47:14
June 03, 2021
This book helped me to advance my career as a water damage technician into project management
Are you a water or fire damage technician in the property restoration industry who feels hopeless when it comes to career growth and development?  We had the pleasure of discussing how one young man in Oregon utilized the principles outlined in Jon Isaacson's, The Intentional Restorer, book Be Intentional: Estimating to realize that he had the skills, abilities, and newly found confidence to pursue an advanced position.  Chris shares how this book helped him with:   Simple tips to advance your career in property restoration.   Gaining confidence in the skills and abilities you have learned and applying them to growth opportunities.    Developing a strategy from this easy to understand playbook for advancement as a water and/or fire damage technician.    We also discuss how the book outlines the mindset and habits that will help you hit the ground running as a growth minded professional. You are closer than you think, and if the author of this book could create a career out of property restoration, you will unlock the keys that will help you believe that you can too.   You can purchase Be Intentional: Estimating in paperback or Kindle from Amazon. If you would like a signed copy at a discount, you can order directly from our website. 
19:34
May 31, 2021
Ep. 62 The importance of a value driven administrative team with Whitney Wiseman (BOG 4 of 6)
Benchmarks of Growth - Part 4 of 6 The DYOJO Podcast, Episode 62 Guest: Whitney Wiseman, Restore Force and NORRP (Jupiter, FL) SPONSOR The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.  Whitney Wiseman started his company during 2008. Most of you business owners and entrepreneurs know this was a tough time to start a business. He shares a unique perspective on the importance of building up a value driven administrative team as well as lessons that he learned through trial and error (as all of us do). Whitney discusses many of the lessons learned while attending the school of hard knocks for our series, Benchmarks of Growth, this is part 4 of 6 from The DYOJO Podcast. Leading people to understand and operate in their roles and responsibilities while developing a culture that provides them with opportunities to exercise their creativity to the benefit of your organization. Whitney is also the founder of NORRP, the National Organization of Restoration and Remediation Professionals, a Facebook group with nearly eight thousand members. If you are watching this on Thursday, May 27, 2021 - Ed "The Restoration Lawyer" Cross, who provided a special message (clip from TDP 60), will be discussing assignment of benefits (AOB) with our guest Whitney Wiseman on Facebook LIVE at 5pm EST / 2pm PST. The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your DANG learning curve for personal and professional development. Catch us every Thursday on YouTube.com/thedyojo
42:13
May 27, 2021
Ep. 61 Building a career, growing as a leader, and elevating the skilled trades with Josh Zolin
The DYOJO Podcast LIVE   Episode 61 - Building a career, growing as a leader, and elevating the skilled trades   Recorded LIVE Thursday, May 20, 2021 at 9am PST       The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your dang learning curve for personal and professional development. Catch us every Thursday on YouTube   SPONSOR  The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims.    GUEST 1:   Lance Peppler, The Business Bookshelf Podcast (Johannesburg, South Africa)    Lance's Top 5 Books for people in a position of leadership and entrepreneurs for 2021:   Trusted Leader by David Horsager  The Art of Alignment by Art Johnson  The Feeling Economy by Dr. Roland Rust  All the Brains in the Business by Kate Lanz  Overcome by Jason Redman   GUEST 2:   Josh Zolin, Windy City Equipment Service (Phoenix, AZ)  Blue is the New White Book & Podcast   "If I can do this, anyone can," the effort to open doors to young people through the skilled trades.  Thoughts on the idea, “Do what you love and you'll never work a day in your life.”   Josh's journey in the trades and building a thriving service based business.   The "C" word - culture in the real world.    The DYOJO Podcast - helping the skilled trades shorten their DANG learning curve for personal and professional development  
01:05:58
May 20, 2021
DEDx Talk and a special message from Ed Cross
DEDx Talk Do you have any silly ideas, personally or professionally, that you are finally letting go of? This DEDx Talk is an adaptation of this months The Intentional Restorer column in Restoration & Remediation (R&R) Magazine, "Become the Hero of Your Own Story". This video is done in the cadence and style popularized by TEDx Talks. Grab your headphones and tuck yourself in for Story Time with The Intentional Restorer as we compare my mindset and habits regarding shaving as they relate to our process as intentional restorers in seeking out and implementing advice from others who have BTDT (been there, done that). READ MORE from The Intentional Restorer... Special Message from Ed Ed "The Restoration Lawyer" Cross drops by to deliver a special message for our audience. We play a clip of Ed's contribution to our panel discussion regarding property restoration industry standards. While we set out to do a two hour overview from pre-1970's on through present day, we were unable to make our way out of the 1980's. Thankfully our all star guests have agreed to return to continue our conversation. Our guests were: Co-host, Pete Consigli, "The Industry Watchdog" (guest on TDP 54) Ken Larsen, Restorative Drying Services Senior Consultant (guest on TDP 46) John Downey, Executive Director of CIRI (guest on TDP 28) Cliff Zlotnik - Owner IdeaZ, co-host IAQ Radio LISTEN to MORE via TDP 60... The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your dang learning curve for personal and professional development. Catch us every Thursday on YouTube.com/thedyojo
21:28
May 18, 2021
SSC 018 Surprise and delight your team members with Josh Dunn
South Sound Connection (SSC) LIVE 018  Season 2 "Made in the South Sound"  Recorded LIVE - Tuesday, May 4, 2021 at 9am PST   SSC LIVE is brought to you by The DYOJO Podcast and All American Restoration Services (Tacoma, WA).   We opened with a reading from Be Intentional: Culture, How the Small Things Enhance or Undermine Your Culture, co-authored by Jon Isaacson.  John Stearns was nice enough to include The DYOJO and AARES in an article published Feb 9, 2021 "Maintaining Workplace Culture" in South Sound Business Magazine.    GUEST  Josh Dunn, Premier Media Group (Tacoma, WA)    Is hyper local a key to success in the modern economy - so many print publications are converting to online only and Premier has been able to remain beautifully in print   Josh discusses how his team has adapted to remote work, being more efficient with their meeting times and intentional with they efforts to "surprise and delight" their team members.    This is National Small Business Week - you can still register for the 6th Annual South Sound Business Summit (FREE) - We discussed this event with Paul T. Long for SSC 017   South Sound Connection (SSC) presented by The DYOJO Podcast and All American Restoration Services (AARES).    All American Restoration Services is a general contractor based in Tacoma, WA that provides insurance repairs services for clients throughout the South Sound.    The DYOJO is a business coaching service based in Tacoma, WA and produces The DYOJO Podcast - helping you shorten your DANG learning curve for professional development.   You can hear Tammy Birklid, Merit Construction (Tacoma, WA) share her thoughts on "Becoming an Employer of Choice" on Benchmarks of Growth 3 of 6 from The DYOJO Podcast, Episode 59   See our past episodes of SSC LIVE   See our roster for Season 2 of SSC LIVE 
20:35
May 05, 2021
Ep. 59 Becoming an employer of choice with Tammy Birklid (BOG 3 of 6)
Benchmarks of Growth - Part 3 of 6  The DYOJO Podcast, Episode 59   Guest:  Tammy Birklid, Merit Construction (Tacoma, WA)    SPONSOR  The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.     Tammy shares insights into her process of growing in the company, with the company, and now as the leader of her company, Merit Construction in Tacoma, Washington.  I found it interesting that her background was in finances and yet she placed a high emphasis on culture. Not that these concepts are exclusive, but in my experience the financial minded person has not always been the driver of those efforts.  Tammy shares so many gems for our series, Benchmarks of Growth, this is part 3 of 6 from The DYOJO Podcast.   "Grow in proportion to your ability to maintain your quality and your culture." How many businesses have we observed grow to rapidly and plummet as a result? Tammy shares he vision for sustained growth.   Tammy believes strongly that as a person in a position of leadership and as an organization that you should, "Be who you say you are." She talks about what that has meant, as well as how it has both been tested and proven, coming through the challenges of 2020 as a team.    In a market where good employees are harder to acquire and retain than good clients, Tammy challenges companies to, "Be an employer of choice." Tammy shares how the Merit team achieves this and has developed a culture of accountability.    SPONSOR  The DYOJO Podcast is sponsored by Advocate Claim Service (ACS), "Where you can find solutions to claims that are causing you anxiety." David Princeton and his team are ready to help you navigate doubtful and disputed insurance claims. The DYOJO Podcast is THE podcast for intentional restorers, helping you shorten your dang learning curve for personal and professional development. Catch us every Thursday on YouTube
37:51
April 29, 2021
SSC 017 Developing local partnerships and win-win business relationships with Paul T. Long
South Sound Connection (SSC) LIVE 017  Season 2 "Made in the South Sound"  Recorded LIVE - Tuesday, April 27, 2021 at 9am PST   SSC LIVE is brought to you by The DYOJO Podcast and All American Restoration Services (Tacoma, WA).   Recap of our discussion with Nancy Giacolone, "Recipe of Success" with employee retention through creative benefits and having "The Courage to Change" (SSC LIVE 016).    Local treasure, Tammy Birklid (Merit Construction) will be our guest for The DYOJO Podcast. She presents her thoughts on becoming an employer of choice for Part 3 (of 6) for our series Benchmarks of Growth.    We read from Jon Isaacson's book, Be Intentional: Culture, regarding shifting your mindset from that of being STUCK in the middle to being PLANTED in the middle and using that positive energy to thrive wherever you are in your career. You can purchase a signed copy of the book directly from The DYOJO via the website.   GUEST  Paul Long, South Sound Business Summit (Tacoma, WA)    Business Owners deserve a Commercial Banker that is a strategic advisor…not just a banker - Paul discusses his approach to helping businesses with more than just the money as well as lessons learned from developing strong local partnerships to help each other thrive.   Paul is famous for his local business leader LinkedIn Connection highlights posts, utilizing the power of social media to shout out local standouts. If you need some encouragement on how to approach social media, follow Paul's example.   Social media doesn't have to always be about you, learn to harness the power of the win-win.   The 6th Annual South Sound Business Summit, this year the event is remote and 100% FREE - southsoundbusinesssummit.com  What is SSBS and why you don't want to miss this years value packed event. There is still time to REGISTER TODAY to receive the daily emails with 5-7 minute presentations from local professionals who will help boost your personal development. The South Sound Business Summit coincides with National Small Business Week, so invest in yourself, build local relationships, and support your community partners.    South Sound Connection (SSC) presented by The DYOJO Podcast and All American Restoration Services (AARES).    All American Restoration Services is a general contractor based in Tacoma, WA that provides insurance repairs services for clients throughout the South Sound.    The DYOJO is a business coaching service based in Tacoma, WA and produces The DYOJO Podcast - helping you shorten your DANG learning curve for professional development.   See our past episodes    See our roster for Season 2 
21:42
April 27, 2021
Ep. 58 You Play to Win the (TPA) Game - Pro vs. Joe 012
You Play to Win the (TPA) Game  The DYOJO Podcast LIVE, Episode 58 aka Pro vs. Joe 012  Recorded LIVE - Saturday, April 17, 2021 - 8pm PST   SPONSOR  The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.     CO-HOST  Bryan Close  All American Restoration Services    GUEST 1   Tye Panzone   TPA Repairs  Taking a "no name" local contractor from the "back woods" of the PNW to a perennial Contractor Connection Top Contender   Can you make money doing program work?   Leveraging your TPA connections to build your book of business   Attracting a national brand to help repeat "success"   GUEST 2   David Smith   TPA Mitigation  Currently recovering from TPA work  The best compliance person I have ever worked with     Join us live - youtube.com/thedyojo
01:23:20
April 19, 2021
Ep. 57 I'm gonna tell you where I suck at business - Benchmarks of Growth with Gordy Powell
Benchmarks of Growth - Part 2 of 6   The DYOJO Podcast, Episode 57  Guest: Gordy Powell, Georgia Clean (Atlanta, GA)   SPONSOR  The DYOJO Podcast is sponsored by Enlightened Restoration Solutions (ERS). Ben Justesen and his team have put together a dynamic live class which reviews real world estimates and elevates your ability to master the methodology of Xactware. Including how to determine your own labor rates, create your own price list, and navigate pricing feedback.     At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs.   Gordy shared several gems for those in a position of leadership to take into account for the personal and professional development:    "You gotta put a team together." Understanding that you don't have to do it alone is a key evolution for any entrepreneur. For Mr. Powell this started with having someone dedicated to tracking and collecting the money.    "Don't be afraid to divide your responsibilities." Gordy realized the importance of being honest with yourself and seeking out people who can supplement your areas of weakness.    Mr. Powell shares a funny story about his first partner, walking up to him and saying, "I'm going to tell you where I suck at business at and where you suck at business at." With complimentary skill sets they were able to help each other grow as professionals and as an organization. Gordy closes with a great encouragement to, "Romance the employees," in a platonic sense of valuing their contributions and engaging with them on a personal level.    This is the second discussion in a six part series on the benchmarks of growth. We will be discussing this topic in upcoming episodes of The DYOJO Podcast with dynamic industry leaders Lisa Lavender, Tammy Birklid, Whitney Wiseman, O.P. Almarez, and Andrew Golkin.  If you would like to hear more of Gordy’s story and perspectives:   Listen to the Biocast 411 podcast  Watch/listen her appearance on The DYOJO Podcast, Episode 29   thedyojo.com/listen   #growthmindset #propertyrestoration
29:45
April 15, 2021
Ep. 56 The Phases of Career Development and Growth with Doug Irwin
The DYOJO Podcast LIVE - Episode 56  The Phases of Career Development and Growth   First aired April 8, 2021 at 9am PST   The DYOJO Podcast is sponsored by Be Intentional: Culture, written by a collaboration of talented authors from various service based industries. This book discusses real world examples of how the small things either enhance or undermine your efforts to develop a thriving workplace culture. Available in Kindle and paperback.    GUEST 1   Benjamin Ricciardi, Ironclad Restoration Marketing (West Palm Beach, FL)   Author, New Book - No BS Guide to Internet Marketing for Restoration Contractors     We announce our #hugyourbooks giveaway and discuss the 80/20 rule for marketing that every property restoration contractor should implement.  GUEST 2   Doug Irwin, On Side Restoration (Calgary, Alberta)  Phases of Career Development and Growth for Yourself and Your Team    Mr. Irwin came to property restoration from "the outside", he found that when you aren't the subject matter expert it forces you to focus on the people. Doug shares that as you develop yourself and your team, "There is nothing quicker than the speed of trust."    LIVE: YouTube.com/thedyojo  SITE: thedyojo.com/listen
01:03:22
April 12, 2021
Ep. 54 - Part 2 AOB and standards of care wrap up with Pete Consigli "The Restoration Watchdog"
Pete Consigli, The Restoration Watchdog, joins us for Part 2 of our BIRTHDAY BASH Discussion for The DYOJO Podcast Episode 54   Please refer to the notes from our prior episode to understand more of the story and sequence of event that led to this industry icon joining us for the one year anniversary of The DYOJO Podcast. Pete is known by many for his role as "The Restoration Industry Watchdog" in multiple capacities including his frequent appearances on IAQ Radio for their "roundup" session. With every attempt to honor the sequence of their show, Pete agreed to open this topic by introducing his good friend Ed Cross as well as re-joining our conversation at the end of the show to input his insights into these topics. Pete was eager to frame the broader conversation in the context of standards of care for restoration contractors.  Source material for my article in Restoration and Remediation Magazine (R&R), "A History of Collaboration, a Future of Advocacy" included previously written pieces from Michelle Blevins, Jeff Bishop, IAQ Radio, and a name that kept popping up, Pete Consigli. Mr. Consigli collaborated with Michelle for her article, A Brief Walk Through RIA History, while also composing one of the industry’s legacy pieces published in Cleaning & Restoration titled, The Four Faces on Mount Restoration (often referred to as The Founding Fathers article). Pete has long been referred to, by those who had front row seats to the early innovations of property restoration into a professional industry, as Restoration Google. If you intend to dig into the bowels of the emergence of our profession, a good test of whether your source is credible would be whether they ask, “Have you talked to Pete about this?”   Part 1 of our conversation for Episode 54 dove into the topic of assignment of benefits (AOB) with "The Restoration Lawyer" Ed Cross. Mr. Cross shared some recent revelations in the fight to defend the right to utilize AOB by insureds and contractors as well as dispel some of the backlash against this resource from his perspective. Mr. Consigli facilitated a Town Hall discussion, followed by an excellent episode of IAQ Radio (#553), in the wake of the 2019 decision in Florida leading to the elimination of the fee shifting statute for contractors.  As was revealed in that Town Hall and by daily interactions between contractors, there are strong opinions about the role of AOB in our industry. Whether you believe they should be used or not, caution should be used when responding to one extreme with another, i.e. responding to bad actors by eliminating the resource.  This segment is Part 2 of the full conversation and is primarily our conversation with Pete Consigli and the celebration of our joint efforts to gain his trust and participation on The DYOJO Podcast. As Pete shares, he is eager to help all restorers to shorten their DANG learning curve. We encourage all of our listeners for The DYOJO Podcast and our readers for The Intentional Restorer, to do your own research and make your own decisions about the merits of these topics.
01:33:17
April 05, 2021
Ep. 55 More is not always more when it comes to growth - Benchmarks of Growth with Lisa Lavender
Benchmarks of Growth - Part 1 of 6 The DYOJO Podcast, Episode 55 Guest: Lisa Lavender, Berks Fire Water Restorations (Reading, PA) At the beginning of 2020 I set out to interview a broad swath of people in a position of leadership to compile their insights on various benchmarks of growth. Our motto for The DYOJO Podcast is, “Helping you shorten your DANG learning curve,” and the best way to achieve this is to learn from the trials and errors of your fellow entrepreneurs. Lisa is the perfect person to kick of the discussion for this series as she has built her two companies, Berks Fire Water Restorations and Restoration Technical Institute, from the ground up. The key takeaway from our conversation with Lisa was this sage advice, “More is not always more when it comes to growth.” In her experience, the years between starting Berks Fire and Water Restorations in Reading, Pennsylvania and achieving their first 3 to 4 million dollars were a bit of a blur. She believes that most companies have a culture and shared values, the important thing is being “deliptional”, which is a combination of deliberate and intentional. There comes a point when those in a position of leadership realize it is important to document your processes, articulate your culture clearly, and ensure that everyone is on the same page in order for you to carry that momentum into the next benchmarks for growth. Lisa shared a funny story when this reality hit her. One day, she walked into the warehouse and remembers all of the people gathered from her team and the clipboards specifically. Their prior standard operating procedure (SOP) included everyone haggling for resources to ensure their projects were attended to and she realized, “This is a hot mess, we can’t grow this way.” As she point out, as you grow the risks are greater: * Growing too fast and losing grasp of your culture, lagging in your processes, and overleveraging your finances * Greater vulnerability to major declines in revenue stream when you have a larger infrastructure to support For her team, these benchmarks of growth have been wake up calls, “When you have more people, equipment, projects, etc, you have to be better at everything.” Those of her team members who have been there since the beginning understand that there is a great cost difference between ten people standing around due to inefficiencies versus seventy employees being impacted by lags in communication and lapses in production. Lisa encourages leadership teams to think through key factors such as: *Document your culture and processes as early as possible *Know your break even point for where you are as where as where you want to be * Develop a plan to build the optimum volume for your vision * Understand that more is not always more when it comes to growth * Be clear about your best practices and always discuss the key things each department needs to do in order achieve your goals Evolving as a leader is critical to leading your team through the various market challenges and growing pains. Once you have identified and documented your shared values, be sure that you do not compromise on these key items. Lisa is a firm believer in the power of empowering open and constructive feedback from throughout the organization. If you want your team to be open and passionate about embracing challenges and improving their performance, you have to be doing the same by example. If you would like to hear more of Lisa’s story and her perspectives: Read her monthly column in Restoration and Remediation Magazine, Restoring Success Read her chapter in Be Intentional: Culture Watch/listen her appearance on The DYOJO Podcast, Episode 36
31:38
April 01, 2021
Ep. 54 - We discuss Assignment of Benefits (AOB) with Ed Cross and Pete Consigli (Part 1)
MYSTERY GUEST revealed Part 1 of our BIRTHDAY BASH discussion for The DYOJO Podcast Episode 54 It's a fun churning of events that have coalesced over the last year leading up to the birthday bash for the one year anniversary of The DYOJO Podcast. The first of these elements was an interview with Ed Cross, then the inaugural chair for the recently formed Advocacy and Government Affairs (AGA) committee of the Restoration Industry Association (RIA). The Restoration Lawyer graciously agreed to a discussion that would be the core content for an article that would be released as the April column for The Intentional Restorer. These words were drafted to carry the reader through Mr. Cross’ legal journey which includes involvement in many of the key evolutions of the property restoration industry. Source material for this article included previously written pieces from Michelle Blevins, Jeff Bishop, IAQ Radio, and a name that kept popping up, Pete Consigli. Mr. Consigli collaborated with Michelle for her article, A Brief Walk Through RIA History, while also composing one of the industry’s legacy pieces published in Cleaning & Restoration titled, The Four Faces on Mount Restoration (often referred to as The Founding Fathers article). Pete has long been referred to, by those who had front row seats to the early innovations of property restoration into a professional industry, as Restoration Google. If you intend to dig into the bowels of the emergence of our profession, a good test of whether your source is credible would be whether they ask, “Have you talked to Pete about this?” Ed Cross shared some recent revelations in the fight to defend the right to utilize assignment of benefits (AOB) by insureds and contractors as well as dispel some of the backlash against this resource from his perspective. Pete facilitated a Town Hall discussion, followed by an excellent episode of IAQ Radio (#553), in the wake of the 2019 decision in Florida leading to the elimination of the fee shifting statute for contractors. As was revealed in that Town Hall and by daily interactions between contractors, there are strong opinions about the role of AOB in our industry. Whether you believe they should be used or not, caution should be used when responding to one extreme with another, i.e. responding to bad actors by eliminating the resource. As John Lapotaire, who was vocal in his dissent during the Town Hall, shared via private message during our discussion with Mr. Cross, “Don’t throw the baby out with the bathwater. It’s AOB abuse that I disagree with. That’s a moral and ethical issue not an AOB issue.” Merlin Law Group, respected by many in our industry for their book Pay Up, noted in 2017, “Hopefully, the Legislature will come up with a fair and balanced solution that attacks the bad actors, protects consumers, and preserves the ability of a policyholder to execute an AOB under the right conditions.” Most efforts to bury or alter the right to AOB are cast as Insured Homeowners Protection Act, carrying the connotation that the legislature, often with great encouragement and lobbying from the insurance companies, must intervene to protect homeowners from the big bad contractors. Unfortunately, the simple logic goes, protect the insured by limiting their resources. Ed announced the launch of his new book, The Book on the Assignment of Benefits: A Restoration Contractor’s Guide with Forms & Instructions. Mr. Cross believes this resource helps contractors to strengthen their position to force the insurance company to deal with and pay them directly as they negotiate the claims process. As always, we encourage all of our listeners for The DYOJO Podcast and our readers for The Intentional Restorer, to do your own research and make your own decisions about the merits of these topics.
01:28:34
March 29, 2021
Ep 53. Personal and professional financial strategies to CAPitalize on your goals
Pro vs. Joe 011 LIVE, the podcast within The DYOJO Podcast - recorded Saturday, March 13, 2021.   Hosted by Jon Isaacson "The Pro" and Bryan Close "The Joe", the dynamic duo discusses the ups and downs of transitioning your company into property insurance damage repairs. These discussion are both casual, often conducted while the hosts enjoy a nice cigar, whiskey and/or a local craft brew; as well as deeper dives into topics with guests who are subject matter experts. If you are considering starting a water or fire damage restoration company, you will find a lot of value in this "podcast within the [DYOJO] podcast."     GUEST:   Chris Panagiotu  Host of CAPitalize: The Podcast for Intelligent Investors   Personal and business financial strategies - making your money make money the smart way  Current financial influencers - strengths/weaknesses   What are 3 financial quips that you hate?   What are some of the lingering perspectives and habits that savvy investors should leave for dead?   The DYOJO Podcast airs LIVE Thursdays 9am PST on YouTube, LinkedIn, and Facebook. Audio is distributed through platforms such as Apple, Spotify, Google, etc.  
01:13:13
March 18, 2021
Ep. 52 Mergers and acquisitions in property restoration with Mark Springer
The DYOJO Podcast LIVE Episode 52 from Thursday, March 11, 2021 at 9am PST The DYOJO Podcast is sponsored by iRestore Restoration Management Software - Powering Your Vision, Values, and Leadership. It's time to calm the chaos, get your team organized, and focus on your efforts for growing your business. iRestore offers all Job Management, Relationship Management (CRM), Equipment Management, Vehicle Management, Human Resources, and Scheduling all in one portal. GUEST 1: Joyce Gabriel, Senior Project Manager (Puyallup, WA) Joyce discusses the two books from The DYOJO as well as some great perspective on learning how to interact with your co-workers to achieve shared objectives. GUEST 2: Mark Springer, CEO of Dayspring Restoration President of Restoration Industry Association (RIA) TOPIC: Property Restoration Trends: Mergers and Acquisitions What is private equity’s (PE) role in property restoration acquisitions? What is the significance of fragmentation in restoration acquisitions? The Big M&A Deals, the package deals, and teaming up within the industry The impacts of consolidation How do you build a company that is sell-able even if you don't plan to "sell-out" ​ We broke for a note from our sponsor iRestore and a special treat from the marketing powerhouse duo of Born to Repair and GMS Distribution. Mark Springer shared some valuable perspectives for the everyday restorer: Build a strong foundation starting with clearly identifying your organizational OBJECTIVES. Know your numbers and develop your exit strategy long before you ever plan to leave. READING LIST: Mark recommended the book Scaling Up by Vern Harnish who will also be the keynote speaker at the RIA Convention 2021. Mark discussed various investment strategies including De Novo (organic) and Arbitrage (bundling) and his process for deciding to team up with Trinity Hunt. Mr. Springer shared some additional insight to how their team operates, in particular how they use resources such as SWOT to determine whether to push through with an idea that doesn't appear to be working as well as when to scrap an effort. The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify. Sharing The DYOJO WAY to shorten your DANG learning curve for professional development. www.thedyojo.com/listen
01:20:56
March 15, 2021
Growing your business from surviving to thriving through soft skills training
When you first start a business, it's survival mode. As an entrepreneur you do whatever you need to do to get the phone ringing, taking any project you can get, and generating revenue. Life is about opportunities not convenience, and you can quote me on that. Many of your opportunities will not arrive in majestic packages or sums that will make you rich quickly. In property restoration and other service-based industries, opportunities often come at all of the oddest hours of the day or night, testing your commitment to the cause. Identify the opportunities that are best for you and your team. Structure yourself and your team to see, understand and meet the needs, values and opportunities that the market presents. Growing beyond survival through soft skills training Larry Wilberton and Eric Sprague were able to build their property restoration business with a carpet cleaning truck that they didn't even know how to start into an entity that they were able to sell at a profit. They shared portions of their story on The DYOJO Podcast Episode 50. As college friends, they had no idea that water damage restoration would be their life's work, but they discovered ways to develop themselves and their team to thrive in the competitive world of the skilled trades. Core to their success was a daily investment in soft skills training for their technicians, many of whom had no prior work experience or examples to learn from. Initially they disagreed about how consistently they needed to make time for short interval training on items such as life skills development, customer service, and upselling without being a salesperson. Cleanfax Magazine conducted a benchmarking survey in 2020 which accumulates input from restoration contractors throughout the United States and Canada. Owners in this service based industry have stated that recruiting and retaining quality staff has been their number one challenge, with over 80% consensus dating back to 2018 (see infographic on their website): Recruiting and retaining quality staff Maintaining margins and profitability Cash flow Differentiating your company Increasing cost of doing business Thriving as a business from the ROI of soft skills training Eric and Larry learned, at first by trial and error, that the return on investment (ROI) for soft skills training in particular was exponential. The team came to expect these educational sessions and there was a clear negative impact on their morale and production whenever the owners were tempted to scale back on their commitments. After they sold the business, they proved these principles were universal as they consulted with skilled trades businesses throughout the country. They continue to share these gems with entrepreneurs and growth minded managers through the Blue Collar Nation Podcast as well as their coaching business Morning Tech Meeting. Learning from the successes and failures of others is core to The DYOJO way of the intentional restorer; shorten your DANG learning curve.
11:32
March 10, 2021