The DYOJO Podcast

The DYOJO Podcast

By Jon Isaacson
The DYOJO Podcast features features discussions with entrepreneurs within the property restoration, construction and insurance communities.

Through these episodes we seek to help professionals connect and collaborate so that we can all shorten the dang learning curve for conquering our goals.

Hosted by Jon Isaacson, The Intentional Restorer. Episodes are published weekly on Mondays and most Thursday . They can also be observed on The DYOJO Youtube page for Three Questions (3Qs) with a Pro.
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Sponsor: Anchor

The DYOJO Podcast

Ep. 2 Emergency Management Preparedness & Planning - Edward Colson

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Ep. 17 Train to obtain with The Tech Whisperer
The DYOJO Podcast Episode 17 - Train (your people) to obtain (your goals) with Eric “The Tech Whisperer” Sprague Does this scenario sound familiar? You hire a young person to join your team, you give them the on boarding speech, a uniform and send them out with the team to learn on the job. Within 90 days, you are frustrated with their progress and you say something to the effect of, “It never fails, these young people [ie Millinnials or Gen Z or whatever moniker is coming next] just don’t get it. Things will never be like the good ol’ days.” In an age where it is difficult even to solicit a candidate to apply for your job openings, what if there was a way to help you reverse the trend of churning and burning new hires?  Eric “The Tech Whisperer” Sprague of MorningTechMeeting.com joins us on The DYOJO Podcast Episode 17 to discuss the power and potential of investing in soft skills training for your service team. Eric understands where the bread is buttered in a service based organization such as property restoration, construction, auto repair, plumbing, carpet cleaning, electrical, landscaping, etc. Your business will be made or broken by how well your front line employees can deliver a consistently high quality service to your customers. The Tech Whisperer, through years of trial and error, and eventual success leading to the sale of his own restoration business, developed and proved the concepts for Morning Tech Meeting. Owners and managers who want to reap the benefits of soft skills training for their technicians don’t have to start from scratch, Eric and his team have done the leg work for you. The DYOJO speaks frequently on the 4 P’s of Success (The Blueprint), which includes People, Process, Production and Progress. Our discussion on The DYOJO Podcast Episode 7 with Eric Sprague addresses a proven process for elevating your team performance through daily soft skills training.  Eric and Larry are generously offering our listening $10 off the regular monthly cost of $39 if you mention #TheDYOJO. If you aren’t investing in training your team, you are going to continue to struggle to recruit, develop and keep good talent. While some of you may be convinced there isn’t any good talent in the current labor pool, you have to find ways to reach and teach the incoming workforce or you are phasing yourself out of survival. Morning Tech Meeting will help you shorten the process to elevating your customer service experience, increase add on sales (gather the cream when you’ve already paid the cost to get your team onsite), and deepen your employee engagement. This discussion between Jon Isaacson, The Intentional Restorer, and our guest, Eric, The Tech Whisperer, Sprague has been brought to you by The DYOJO - leadership development for service based entrepreneurs via coaching, articles, videos and this podcast. You can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google), you can take in the 3D experience through The DYOJO Youtube page and you can read more on this topic in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine. Morning Tech Meeting - https://www.morningtechmeeting.com The DYOJO - https://www.thedyojo.com The DYOJO Podcast - https://www.thedyojopodcast.com The Intentional Restorer - https://www.randrmagonline.com
1:03:46
May 25, 2020
Ep. 16 Doing Good in Your Hood - Panel of Small Business Owners
The DYOJO Podcast Episode 16 - Doing Good in Your Hood    What are some of the ways local leaders and small businesses are finding ways to identify and meet the needs in their communities?    We discuss inspiring generosity in you team, engaging your team with purpose by contributing to your local community, collaborating with partners (including Gary Vee) to source needed items and leading by example when times are tough.   A great point is made by Rick Dancer, the 6' of separation to keep each other safe is a physical distancing not a social distancing. We still need to be social, kind and interact with each other while maintaining a physical distance of 6' or greater and/or wearing protective gear such as masks. This is a good distinction and helpful to think about as we move into the "new normal" together.    GUESTS (Instagram & Website):  Tammy Birklid, Merit Construction (Tacoma, WA) - @merit_construction & https://www.meritnw.com/   Rick Dancer, Rick Dancer Media (Eugene, OR) - @rickdancer & https://www.rickdancer.com/ & Guest on The DYOJO Podcast Ep.4 "Facing Adversity as an Entrepreneur"   Bryan Reynolds, Anthem Coffee (Puyallup, WA) - @anthemcoffee & https://myanthemcoffee.com/   Gerrett Stier, GMS Distribution (Kirland, WA) - @gmsdistribution & https://gmsdist.com/   William Mendoza, Rockland Restoration (Bellflower, CA) - @rockland_restoration & https://www.rocklandrestoration.com/ & Guest on The DYOJO Podcast Ep.13 "Taking Care of Your Partners"   SPONSOR: 3 Kings Environmental, Inc. family owned and operated for over 25 years, providing Oregon and Washington with services for asbestos abatement, select demolition and full demolition. @call3kings & https://3kingsenvironmental.com/   Quote by Elizabeth Andrews, "Volunteers do not have the time; they have the heart." Keep doing good things in your hood!    Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and our panel of guests. You can listen to The DYOJO Podcast wherever fine podcasts are listened to (Spotify, Apple, Anchor, Google) and you can read more on this topic in Jon's monthly column The Intentional Restorer from Restoration and Remediation (R&R) Magazine.  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The Intentional Restorer - https://www.randrmagonline.com   Intro video for The Intentional Restorer created by the talented Edward H. Cross, aka The Restoration Lawyer (guest on The DYOJO Podcast Episode 3)
54:32
May 22, 2020
Ep.15 No risk = no reward with Denis Beaulieu
The DYOJO Podcast Episode 15 - No risk = no reward with Denis Beaulieu of Alliance Environmental   Denis has a broad base of experience from taking on new challenges. He started as a carpet and upholstery technician working for The Hudson’s Bay company in Canada. Like so many, he found himself thrown into a leadership role and had to discover for himself the best ways to lead people and build a business.   When he moved to California he entered the property restoration industry at the time when the mantra was, “Mold is gold.” Tasked with building a mold remediation division within an existing cleaning and water damage restoration company in Southern California.    Denis shares his insights on how he has approached both his own professional development as well as his unique perspectives on building opportunities for the members of your team to grow along with your organization.    Three key lessons that Denis shares are:   You can learn to do anything. Denis’ mom told him, “What do you have to lose?” Which he adapted into the mindset of no risk = no reward.    The greatest gift you can give your team as a manager / leader is to have a clear sense of your identity - know your strengths and staff around your weaknesses (create opportunities for others to strengthen the team).   It is so much more effective to find people with relevant experience and character than people who have industry experience who bounce from company to company. Build your own superstars rather than re-tooling the castaways from your competitors.    Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and Denis Beaulieu, Alliance Environmental. You can listen to additional content on The DYOJO Podcast Episode 15 and read the article from Restoration and Remediation (R&R) Magazine.   Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page.  Denis Beaulieu - https://www.linkedin.com/in/denis-beaulieu-17aa0588/  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast - https://www.thedyojopodcast.com  The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   The Intentional Restorer - https://www.randrmagonline.com   Wardrobe and accessories:  Denis - an amazing assortment of Fender and Gibson guitars  Jon - hat Coldfire Brewing (@coldfire_brewing), hoodie The DYOJO Podcast (@thedyojopodcast) - contact us if you want to purchase a shirt or hoodie   Shout outs, mentions, clips and music: Clip of Amy Siedlecki of The Mold Reporters from Episode 7 of The DYOJO Podcast, Rachel Stewart's book Unqualified Success, The 10 Commandments of Xactimate Estimating Success by Jon Isaacson - izvents.com/ebook
1:06:11
May 18, 2020
Ep. 14 - Pro vs. Joe 002 - Powering up with good partnerships
The DYOJO Podcast Episode 14 - Pro vs. Joe 002  Pro vs. Joe is a collaboration between Bryan "The Joe" Close, Director of Operations for All American Real Estate Services (Tacoma, WA) and Jon "The Pro" Isaacson, Project Manager for 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA). The hosts bring their diverse experiences to this show for your listening pleasure.    Bryan has been in construction, business development and property management for many years but is new to the process of working within the insurance claims paradigm. You will find it refreshing to experience his excitement for learning this industry.    Most know Jon from his extensive wikipedia page and interviews from R&R magazine with Michelle Blevins and Episode 5 of the GMS Podcast with Gerret Stier, he has been working in property restoration for over 17 years. All our listeners also religiously read his monthly column with Restoration & Remediation Magazine (R&R) "The Intentional Restorer.    PVJ is something new. For Pro vs. Joe, Bryan and Jon will mix their thoughts on culture, discussions about business and in general try to have a good time. You can see the action on Youtube and listen on The DYOJO Podcast. Thank you for your support and if you have any feedback or ideas hit us up on IG (@thedyojopodcast).   For Episode 002 of Pro vs. Joe, Bryan and Jon discuss:   The NFL Draft, the first (and hopefully last) ever conducted over Zoom. There were some funny moments, bloopers and fails as has been the case with companies adapting to remote work while utilizing this tool.   Bad NBA trades such as the Seattle Supersonics swapping Scottie Pippen for Olden Polynice or the Portland Trailblazers passing on Michael Jordan because they had Clyde Drexler and choosing Sam Bowie instead. The Blazers would later repeat their mistakes when they passed on Kevin Durant in favor of Greg Oden because they already had LaMarcus Aldridge.   Miscommunication and poor ad placements that lead to awkward, funny and terrible associations of products with the wrong messaging. Items that were touted as the next big thing but flopped such as Crystal Clear Pepsi, New Coke, the Microsoft Zune, that funky U2 album that released on Apple.   We discuss Episode 2 of The DYOJO Podcast, a discussion on emergency management and preparedness with Edward Colson of Ready NW as well as the great toilet paper shortage of 2020.  Last episode covered how Bryan and Jon met, in this segment we dig a bit deeper into their professional relationship and the nature of hiring a business coach to help your company grow. What are the key things to look for when making decisions on who you do and do not want to work with as a business?    We hope you enjoyed this episode and the back and forth between the two hosts. Please check out The DYOJO Podcast and subscribe on Apple, Spotify, Anchor or Google. Subscribe and leave a thumbs up here on Youtube. You can stay up to date with the podcast and videos via Instagram @TheDYOJOPodcast - tag us and send us a note with feedback or a topic that you would like us to cover.    Wardrobe, accessories and shout outs:  * Bryan @close_bg - All American Real Estate Services jacket (@aaresinc), Tacoma Rainiers hat (@tacomarainiers)  * Jon @iz.vents - Slick Shoes shirt (@slickshoesband), GMS Podcast hat (@gmsdistribution)  * Clips of Edward Colson from Episode 2 of The DYOJO Podcast   *Opening track unreleased song by Suganuts
1:07:24
May 14, 2020
Ep.13 Taking care of your partners with William Mendoza
Taking care of your partners with William Mendoza from Rockland Restoration and Rockland Fire Water - the first energy drink from the property restoration industry. I know plenty of restoration professionals who guzzle energy drinks, but Rockland Restoration is the first service company I have heard of who has created their own. Would you be surprised to know that William says they are less expensive to create that you might think, that his company is not one of the mega organizations within the industry and his investment has brought him better results than competitors who have spent several times what he has? During our conversation, what stands out to me is that in Rockland 2.0, William has taken the lesson learned from his first venture into the industry and added a renewed passion to make a difference while having fun at work. His drive is infectious and I would be shocked if you don’t take some inspiration away from watching or listening to this episode of The DYOJO Podcast. It is encouraging to know that you can enjoy the process, make a difference and grow your business by doing things the right way. Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer and William Mendoza, Rockland Restoraiton. You can listen to additional content on The DYOJO Podcast Episode 13 and read the article from Restoration and Remediation (R&R) Magazine. Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page. Rockland Restoration - http://www.rocklandrestoration.com/ The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google The Intentional Restorer - https://www.randrmagonline.com Wardrobe and accessories: Water Damage Daily - Lion mask, Z87 safety glasses, N95 mask Jon - Hat GMS Podcast (@GMSdistribution), Shirt Single Speed Screen Printing - https://www.singlespeedscreenprinting.com/ Shout outs, mentions, clips and music: Whatley of Actionable Insights - The DYOJO Podcast Episode 9 Help, Claims Review Shredded My Estimate - https://www.youtube.com/playlist?list=PLIBqSjCKzvYuuG5PnhMQ09K28m2XnVQeH Raymond Tittmann of Tittmann Weix - The DYOJO Podcast Episode 6 Rick Dancer of Rick Dancer Media
55:16
May 11, 2020
Ep.12 Leadership motivation from real leaders who lead with Mike Kinney & David Smith
The DYOJO Podcast with Mike Kinney of Coppertop Construction (Eugene, Oregon) and David Smith (currently recovering from a career in property restoration) of Unnamed Software Company (Eugene, Oregon) join host Jon Isaacson, The Intentional Restorer, to discuss a few motivational leadership quotes.     Episode sponsored by Morning Tech Meeting, 6-8 minute daily soft skills training sessions with Eric "The Tech Whisperer" Sprague sent directly to your team members. Mention The DYOJO Podcast for $10 OFF your monthly subscription.  This podcast accompanies The Intentional Restorer May 2020 column from Restoration and Remediation Magazine (R&R) from BNP Media. The article covers several leadership quotes from people in positions of leadership at various levels in various organizations in various industries and how those concepts have fueled their professional growth.    * David's Quote:   “Either you run the day or the day runs you.” - Jim Rohn   I became aware of it juggling a number of responsibilities and even more aware after leaving that environment I put myself in. This has helped me develop my sense of daily awareness. While realizing to use the resources around me and that I am in charge of how I decide to use my time.    * Mike's Quote:      “Discipline equals freedom.” - Jocko Willink, from his book Extreme Ownership.   This applies to my efforts in managing a large team in a service industry as well as my entrepreneurial venture in starting my own construction company. It’s important to have a plan and execute on that plan to keep yourself and your team on track.    Thank you for listening to this discussion from The DYOJO between Jon Isaacson, The Intentional Restorer, Mike Kinney, Coppertop Construction & David Smith. Check out the video of this conversation with additional content on The DYOJO Youtube page and read the article from Restoration and Remediation (R&R) Magazine.   Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro.    * Coppertop Construction - https://coppertopconstructioneugene.com/ * The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   * The Intentional Restorer - https://www.randrmagonline.com   Wardrobe and accessories:  Mike - hat Coppertop Construction (@coppertop.construction)  Jon - Seattle Sounders jersey  Shout outs, mentions, clips and music:  Shout outs to: Blue Collar Nation Podcast with Eric Sprague and Larry ,Marina Tanay - President of WAMOA, Rachel Stewart - author of Unqualified Success, Alex Watts - Avenue 5, Greg Smith - Contractor Connection, Skylar Lewis - Superior Restoration, William Mendoza - Rockland Restoration, Joe Rogan Podcast, Jocko Willink, Jim Rohn, Jim Collins - Good to Great, Entreleadership Podcast.  Music: “Punk in Donuts” by Hanu Dixit, “Actionable” by Bensound.com & “Dubstep” by Bendsound.com
1:10:24
May 7, 2020
Ep. 11 Humor and using Instagram for your business with Water Damage Daily
The question on everyone’s mind - who is the genius behind the daily industry humor doled out on the popular Instagram account Water Damage Daily (WDD). Our guest comes really close to revealing his identity, but we will protect the mystery as it adds to the allure and it’s nice to have a covert outlet for unrestrained observations. Episode sponsored by The DYOJO Freelance Services. Ghostwriting, blog posts, adapting Youtube videos and presentations into articles, and more. Why write for yourself when you can pay someone else to do it? Water Damage Daily joins us for The DYOJO Podcast to discuss how to better engage your audience on social media. Even though the account only started in 2019, it’s already well over 1,500 members which is significant within property restoration. What will intrigue our audience is that their actual business account, which will remain classified, is over double that engagement through authentic posting. I asked what they view as the secret sauce, Water Damage Daily shared that they are fans of Gary Vaynerchuk. Also known as Gary Vee, the now well known marketing celebrity built his social media empire by breaking the status quo of business promotion. Water Damage Daily shared a few nuggets of their own. When I asked WDD what some of the keys to building a presence on Instagram were, he said: * Be consistent * Educate your audience * Conduct a question and answer (Q&A) segment * Share before and after photos and videos * Tell a story so that your viewers can engage with your brand Water Damage Daily challenges all accounts to show their face. Too often brands post generic content that may be forwarded to them from their corporate headquarters, WDD believes showing your face and personalizing your content helps clients to identify with your brand. He shared that explaining things that industry professionals take for granted, such as deductibles, can provide a service to your audience. Our guest shared that many of the first videos were only released after he recorded, deleted, recorded, cut, deleted and recorded again for over half an hour. To elevate your social media game, you have to get yourself out of your comfort zone. Water Damage Daily discussed that Instagram doesn’t always lead directly to business but it has raised their brand and has also contributed to talent acquisition. Thank you for watching this video discussion from The DYOJO between Jon Isaacson, The Intentional Restorer, and Water Damage Daily. You can listen to additional content on The DYOJO Podcast Episode 11 and read the article from Restoration and Remediation (R&R) Magazine. Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro. * Water Damage Daily - https://www.instagram.com/waterdamagedaily * The DYOJO - https://www.thedyojo.com * The DYOJO Podcast is available on Anchor, Spotify, Apple and Google * The Intentional Restorer - https://www.randrmagonline.com Wardrobe and accessories: Water Damage Daily - Lion mask, Z87 safety glasses, N95 mask Jon - hat Coppertop Construction (@coppertop.construction), hoodie Franklin Pierce High School (@fphscards) * Shout outs to: Ed “The Restoration Lawyer” Cross of Cross & Associates, Michelle Blevins of Restoration & Remediation Magazine. Tyler Basu of Influence & Scale Podcast, Cinergy Restoration for their Tik Tok use. * Mentions for Gary Vaynerchuck aka Gary Vee, Law & Order, Anchorman, Workaholics, Ace Ventura. * Clips from Habits of Xactimate Estimating Success - https://youtu.be/S6VaQSe5vSg and The DYOJO Podcast Episode 3 with The Restoration Lawyer. * Music: “Punk in Donuts” by Hanu Dixit, “Actionable” by Bensound.com & “Dubstep” by Bendsound.com
46:19
May 4, 2020
Ep. 10 Pro vs. Joe 001 - Branding fails and networking
Pro vs. Joe is something new that we are trying at The DYOJO Podcast. We still focus on topics and discussions relevant to the property restoration, construction and insurance industries but with a more laid back tone. Bryan "The Joe" Close, Director of Operations for All American Real Estate Services (Tacoma, WA) and Jon "The Pro" Isaacson, Project Manager for 3 Kings Environmental, Inc. (Vancouver & Tacoma, WA) bring their diverse experiences to the show. Bryan has been in construction, business development and property management for many years but is new to the process of working within the insurance claims paradigm. Jon, on the other hand, has been working in property restoration for over 17 years and has a monthly column with Restoration & Remediation Magazine (R&R) "The Intentional Restorer in addition to his business coaching service The DYOJO. For Episode 1, Bryan and Jon discuss: The Last Dance, Episodes 1 - 2 NOTE - this is not a sports show, we open with a discussion of ESPN's documentary following the final season of the Chicago Bulls dynasty in 1998 which is rich with cultural relevance, business and interpersonal lessons. Who does the millennial think is better, Lebron James or Michael Jordan? The original versions of the classic video games NBA Jam and NFL Blitz. Scottie Pippen being underpaid. What if Scottie Pippen was on the Seattle Supersonics with Shawn "The Reign Man" Kemp and Gary "The Glove" Payton? How did Jon and Bryan meet? Funny story about getting kicked out of a networking event. This story also opens our discussion on marketing faux pas as Jon passed by the two AARES black Dodge trucks on the way out of Cheney Stadium in Tacoma. Bryan shares some embarrassing and humorous stories about their logo. PS say no to Nazis. Branding fails and wins The controversial Peleton ad and whether "bad press" on social media affects your bottom line. Ryan Reynold's gin company and how being nimble as a small company can be an advantage. The Boeing 737 Max Have you heard of WeWork, the company that failed even though Ashton Kutcher supported them? We hope you enjoyed this episode and the back and forth between the two hosts. Please check out The DYOJO Podcast on the Apple, Spotify, Anchor and Google platforms, subscribe and leave a rating. You can see this as a video on Youtube, subscribe and watch The DYOJO Podcast > Pro vs. Joe. You can also follow us on Instagram @TheDYOJOPodcast - tag us and send us a note with feedback or a topic you would like us to discuss. Pro vs. Joe on Youtube - https://youtu.be/gZSUwCWgk8w All American Real Estate Services - https://www.allamericanres.com / IG @aaresinc The DYOJO - https://www.thedyojo.com / IG @TheDYOJO Music - "Dubstep" by bensound.com Wardrobe & accessories: Bryan @close_bg - Seattle Seahawks hoodie (@seahawks), White Label Monte Cristo cigar (@montecristo_usa) Jon @iz.vents - Tacoma Rainiers t-shirt (@tacomarainiers), ETC hat (@etctacoma), Mind Haze IPA by Firestone Walker (@firestonewalker)
56:03
April 30, 2020
Ep. 9 Silica sand and the power of humility - Mark Whatley
We discuss the Silica Exposure: Regulatory Evolution research white paper published by Actionable Insights and authored by Kevin Hussey (United Fire and Water), Mark Whatley (Actionalable Insights) and Rachel Stewart (Titan Restoration).    Whatley shares a few great quotes:  "Rising tides raise all ships."  By being humble and asking adjusters how he could improve his Xactimate estimating, Whatley has been able to excel in many areas to the benefit of himself, his team and now the network of professionals that he works with through Actionable Insights.  "Diverse perspectives, shared objectives."  Out of necessity, he pulled together a group of over 30 peers to discuss best practices for scoping in the industry. Out of these many meetings, conversations and lessons learned over their collective careers, these lessons have formed the treasure trove of digital assets. Many of the tips and tricks come out of two books that the group wrote, The Umpires Mitigation and Repair Manuals.    In the pursuit of becoming a Doctor of Disaster and a proper response to silica sand, you must understand:   Ignorance is not an excuse. In the information age none of us can hide behind the terrible excuse, "I didn't know."    You are responsible for the safety of yourself, your team and your organization's response to work place hazards which include silica sand. Whether you are a technician working in the field, a mid level manager or an executive, you must work to understand and implement best practices.   Always be learning. Be intentional to develop your knowledge, skills and empower your team to assist you in making your workplace the best that it can be.    Thank you for listening to The DYOJO Podcast between Jon Isaacson, The Intentional Restorer and Mark Whatley, Actionable Insights. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine. Our sponsor for this episode is Morning Tech Meeting. As an owner, you can subscribe to MTM and reap the benefits of having Eric "The Tech Whisperer" Sprague providing daily 6-8 minute soft skills training for your team. Enhance your team development, accelerate your culture of excellence and boost your bottom line. Normally this service is $39/month (1 fee for your entire team), mention The DYOJO Podcast and you will received $10 OFF  (ONLY $29/MONTH) - https://www.morningtechmeeting.com Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro.    Mark Whatley - https://www.getinsights.org  The DYOJO - https://www.thedyojo.com  The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   The Intentional Restorer - https://www.randrmagonline.com   "Actionable" by Bensound.com
52:14
April 27, 2020
Ep. 8 Extending the life of your restoration equipment - Elan Pasmanick
Extending the life of your restoration equipment Elan Pasmanick of Born to Repair joins us for Three Questions with a Pro to discuss his entrepreneurial journey as a mobile water damage equipment repair specialist. Elan is The Renaissance Man of Restoration Equipment Repairs as he not only repairs equipment for local San Diego contractors he also composes poetry for his famously entertaining Instagram posts. His business is mobile to better serve the needs of his clients and he has also assisted with repairs of dehumidifiers via video or text. Mr. Pasmanick shares his unique story of learning sales as the owner of a mall kiosk and transforming his business from appliance repairs to serving the property restoration industry. He shares some unique observations from the perspective of a vendor assisting restoration contractors. Taking care of your equipment includes simple investments such as: Quality straps for your company vehicles Training technician on the proper way to load and unload equipment Having a system for checking equipment in and out that includes reviewing loading procedures Keeping dehumidifiers upright and secured during transport If the owner designates an equipment manager, make sure this person has the authority to hold people accountable for the process Thank you for watching this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Elan Pasmanick, Born to Repair. You can listen to additional content on The DYOJO Podcast Episode 8 and read the article from Restoration and Remediation (R&R) Magazine. Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro. Elan Pasmanick - https://www.instagram.com/borntorepair The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google The Intentional Restorer - https://www.randrmagonline.com "Actionable" by Bensound.com
1:04:32
April 24, 2020
Ep. 7 Elevating your Mold Remediation Game - Amy Siedlecki
The DYOJO Podcast Episode 7: Elevating your microbial remediation game  Three questions with Amy Siedlecki, of The Mold Reporters, shares her experiences over the years with how property restoration contractors can provide greater value to clients. As it relates to insurance claims we have transitioned from “mold is gold” to microbial remediation being excluded by most policies.  Amy Siedlecki has been working as indoor environmental consultant for over 20 years and has seen her share of contrasts in the quality of mold remediation services that restoration contractors provide to clients in her market. Amy says multiple times throughout our discussion that contractors need to do what they say they are going to do and to perform the job correctly the first time. She mentions this so many times that you can see she clearly has experience working with clients affected by poor workmanship and shares that she has been called in for litigation against contractors as well.  Recommendations for contractors to elevate their remediation services Ensure you discuss and establish the expectations of the client prior to starting the work. Partnering with an environmental consultant can help to establish these procedures and alleviate liability for the mold remediation contractors.  Know and follow industry best practices such as those outlined in the IICRC/ANSI S520 Standard for Professional Mold Remediation. Amy notes that many restoration contractors state that they follow the S520 and yet their protocols, estimates and end product do not reflect that they adhere to these guidelines. It is very helpful to have a contractor representative present at the time of the post mold remediation visual inspection and air sampling. If there happens to be some minor changes or touch ups, those can be addressed at that time which saves all parties additional time and effort.  Thank you for listening to this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Amy Siedlecki, The Mold Reporters. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine.  * This episode is sponsored by Single Speed Screen Printing. Quality products, great services and competitive prices - https://www.singlespeedscreenprinting.com   * Amy Siedlecki - https://www.mriec.com * The DYOJO - https://www.thedyojo.com  * The Intentional Restorer - https://www.randrmagonline.com  "Actionable" by Bensound.com
55:59
April 20, 2020
Ep. 6 Communication with Insurance Carriers - Raymond Tittmann
The DYOJO Podcast Episode 6: Raymond Tittmann - Communication with Carriers  Raymond Tittmann, of Tittmann Weix, shares his perspectives on the unfolding response to COVID-19 as an insurance coverage and complex litigation specialist. We discuss Raymond’s background in the labyrinth of insurance coverage law and the complexities of coronavirus. These are interesting times in light of the first case of an insured suing their insurance company for business interruption coverage following the civil authority shutting down local businesses as well as President Trump sharing his opinions about what carriers should be doing to help their clients.  As it relates to property restoration contractors providing services for COVID-19 / SARS-CoV-2 clean up, Raymond makes some solid observations:  Communication: Response without any prior communication to the insurance company creates issues in the carrier, client and contractor paradigm. Whether intentionally or not, this can create problems with confirming coverage which will impact the process for all parties involved.  Documentation: All business owners and cleaning contractors should do their due diligence to create a “fair record” that there was contamination present in the space so that the insurance companies can determine exposure and support a legitimate response to the issues affecting the client.  Provide Value: Whenever services are offered, the contractor should be able to document that value was provided to the client and be able to relay the story of the loss to the insurance company who is adjusting the claim. Thank you for listening to this video interview from The DYOJO between  Jon Isaacson, The Intentional Restorer and Raymond Tittmann, Tittmann Weix. You can also see the video on our Youtube page and read the article from Restoration and Remediation (R&R) Magazine.  Raymond Tittmann - http://www.tittmannweix.com  The DYOJO - https://www.thedyojo.com  The Intentional Restorer - https://www.randrmagonline.com  "Actionable" by Bensound.com
36:20
April 16, 2020
Ep. 5 Innovation is the New Normal - Andy McCabe
The DYOJO Podcast Episode 5: Andrew McCabe - Innovation in Restoration Andrew McCabe, of Claims Delegates, shares some of the tricks in his toolbag that will help property restoration contractors innovate their way through this pandemic. We discuss Andy’s background in the property restoration industry and evolution as The Godfather of Remote Estimating. When he took the plunge into being a freelancing remote estimator it was not a concept that many had heard of, especially in the world of water and fire damage repairs. He shares his experiences with the Matterport 3D scanning camera and how this has helped him to elevate his Xactimate estimating for insurance claims. Some considerations for those on the fence about 3D scanning for insurance claims: The details that you can acquire from the field far exceed those available from traditional photos. I can remember when the Sony Mavica floppy disc camera was a leading innovation - how many of you had piles of three and a half inch disks in your file cabinets? Whether you hire freelance remote estimators or your project managers write Xactimate estimates based upon field documents created by technicians, the 3D scan can expedite their ability to gather the details of the loss. What will you do if you have to defend your documentation in court and you are up against a consultant who uses this technology? Andy’s famous tagline is, “The thickest file wins,” and this innovation is going to be utilized by those who want to pick your billing apart. Mr. McCabe closes with a poignant quote for any entrepreneur and/or small business owner, “The road of life is paved with squirrels who couldn’t make a decision.” Life is coming at us fast and the market is rapidly changing. We don’t know what things will look like on the other side of coronavirus but we do know that it will NOT be business as usual. Thank you for listening to this interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Andrew McCabe, Claims Delegates. You can also see the video on our Youtube page and read the article published in Restoration and Remediation (R&R) Magazine. Andrew McCabe - https://www.claimsdelegates.com/ The DYOJO - https://www.thedyojo.com The Intentional Restorer - https://www.randrmagonline.com "Actionable" by Bensound.com
39:19
April 13, 2020
Ep. 4 Facing Adversity as an Entrepreneur - Rick Dancer
3 Questions with Rick Dancer  Success, defeat, adaptation and facing adversity as an entrepreneur.   This segment of Three Questions with a Pro will introduce you to Rick Dancer of Rick Dancer Media. He will share concepts that can help property restoration professionals to reap the rewards of investing in their social media efforts and inspire them to keep innovating as the market is always changing. Coronavirus will force many entrepreneurs to dig deep into their ability to be creative with their resources while taking risks that will help them to continue to grow in the face of adversity.  Entrepreneurs are no strangers to adversity.  Rick Dancer, or as he was known around Lane County, the face of local news, is an entrepreneur who is no stranger to adversity. For nearly 25 years, Mr. Dancer appeared nightly on local television sets as he worked for the local ABC and CBS affiliates in the third largest market in the state of Oregon. Rick set his microphone down in 2008 as the lead anchor and executive editor for KEZI TV based out of Eugene, Oregon.  With so much misinformation being shared about COVID-19, I wanted to ask Rick about his perspective on how mainstream media approaches reporting during times of crisis. Mr. Dancer shares his experience with one of the greatest tragedies in his region, the Thurston High School shooting in 1998, which was treated very differently by the national and the local media outlets. He discusses how news has changed over the years and how he has worked with business owners to create opportunities for successfully marketing directly to the public .  Successful entrepreneurs will continue to serve and adapt.  As Mr. Dancer transitioned from being a recognized member of the media, to running for public office and defeating cancer, he launched his own media company. When I met Rick in 2017, he was building an impressive local following by utilizing Facebook live to help promote local businesses. He is an entrepreneurial professor of social media marketing as he has built multiple facets to his growing business.  Rick shares unique perspectives on current events such as coronavirus as well as an inspiring message calling entrepreneurs to keep finding new ways to serve and innovate. We all know that we have passed the point of returning to business as usual, so we must lead ourselves, our teams and our organizations through these challenges.  Thank you for listening to this interview from The DYOJO Podcast between Jon Isaacson, The Intentional Restorer and Rick Dancer, Rick Dancer Media. You can also view the video on our youtube page and read the article from Restoration and Remediation (R&R) Magazine. Rick Dancer - https://www.rickdancer.com The DYOJO - https://www.thedyojo.com Youtube - https://www.youtube.com/channel/UCVzczGVSuMGLEg8iVIrWjnA The Intentional Restorer - https://www.randrmagonline.com "Actionable" by Bensound.com
40:05
April 9, 2020
Ep. 3 Property restoration law and advocacy - Ed Cross, The Restoration Lawyer
Legal implications for restoration contractors when considering COVID-19 response.  For nearly 25 years, The Restoration Lawyer has been in the trenches helping contractors to do things the right way both through his legal practice as well as his extensive efforts in education. This last year, under the leadership of Restoration Industry Association (RIA) President Elect, Mark Springer, and his industry manifesto, Our Greatest Need, Ed has been a key figure in the RIA’s focus on advocacy. Mark outlined a seven step action plan which includes the formation of an Advocacy and Government Affairs (AGA) Committee, of which Ed is the founding chair, as well as the recently appointed Restoration Contractor Advocate.  You’ll have to watch the video to get it directly from Ed, but advice number one was to stop the use of traditional work authorizations. Mr. Cross states, “Performing restoration work with the traditional work authorization is kind of like playing football wearing sandals. You can do it, but it’s not going to turn out very well.” Ed recommends actual contracts for payment, like contractors would typically use, which establish an obligation by the owner to pay the contractor for the work.  Restoration professionals need to understand how much more vast, complex and extensive the legal issues and risk exposure are with coronavirus response, as opposed to other types of work. Contractors must define a clear value proposition to answer what the customer is getting for their payment. Ed notes that this is not like mold where it is easy to verify contamination and remediation with “before and after” photographs. Contractors must research products, techniques and verification processes prior to rushing into response. Monday morning lawyers who bring lawsuits against contractors will have the benefit of hindsight when bringing potential suits against restorers.  Ed shares the importance of clarifying and documenting, “What you are doing, why you are doing it, how you are doing it, when you are doing it, and where you are doing it.” As essential for all projects, contractors must set up their files to diligently tell the story of the scope of work, prior conditions and response.  Edward H. Cross - https://www.therestorationlawyer.com   The DYOJO - https://www.thedyojo.com   The Intentional Restorer - https://www.randrmagonline.com   "Actionable" by Bensound.com
37:51
April 6, 2020
Ep. 2 Emergency Management Preparedness & Planning - Edward Colson
Episode 2 of The DYOJO Podcast  Emergency management for business owners during a pandemic  Three questions with Edward Colson, of Ready Northwest, pieces of the COVID-19 puzzle from his area of expertise.    In the Pacific Northwest, prior to the novel coronavirus pandemic, many of those engaging in the discussions around emergency management were focused on a Cascadia earthquake event and/or the potential for volcanic activity.   Across the nation, many businesses were discussing measures for addressing active shooter situations.    Edward shares that there are direct threats and hazards, like those listed above as well as indirect hazards. The current strain on our supply chain as well as our reliance on overseas manufacturing were issues many warned about prior to COVID-19 and are now at the forefront of the discussion.   Ready Northwest has been working before, and now during, coronavirus to help companies, “Mitigate against, respond, and recover from disasters posed from natural, technological, and man-made hazards.”    Unfortunately, many businesses and municipalities are learning just how remiss their resiliency preparedness plans were. We find ourselves scrambling in many areas to play from behind as we address the SARS-CoV-2 outbreak.   Edward reminds people in a position of leadership to ensure that they get good information from sound sources before they make decisions based upon unverified sources. Responding to an outbreak with bad information and haphazard systems will only make our situation worse.    Ready Northwest has created a Pandemic Planning Guide which includes the following recommendations for collaboration within your team: * Forming a Pandemic Response Committee to provide company updates in regards to policy, procedures, and reporting criteria.  * Utilizing Human Resources to report on sick leave policies and projected health and wellness impacts.   * Utilizing Legal Counsel to discuss impacts to operational quarantines and isolation. In addition, legal should review current contracts in place to determine any breach of clauses due to coronavirus impacts.   * Utilizing Marketing and PR to discuss impacts being seen regarding company reputation and crisis communication.   * Utilizing Procurement and Supply Chain Management to identify any critical delays in receiving and ordering products from areas impacted by the coronavirus.    Watch the video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and Edward Colson, Ready Northwest and read the article from Restoration and Remediation (R&R) Magazine.   Ready Northwest - https://www.readynw.com The DYOJO - https://www.thedyojo.com The Intentional Restorer - https://www.randrmagonline.com Music "Actionable" by Bensound.com
23:55
April 1, 2020
Ep. 1 Insurance Claims Advocacy with David Princeton
Episode 1 of The DYOJO Podcast David Princeton has been in the insurance industry for over 15 years, helping clients to recover millions of dollars, and is the founder of Advocate Claim Service (ACS).    David brings an interesting perspective to this ongoing conversation, having seen claims through the lens of an Insurance Company, a Top 50 Brokerage, and most recently a Buyer as the Director of Corporate Risk for a private equity group.    David’s passion for helping businesses survive after a loss is grounded in the ACS tagline, “We don’t sell insurance, we make it work!”     Our interview with David was part of our Three Questions with a Pro from The Intentional Restorer. I have been reaching out to a broad range of professionals within the various insurance fields to learn from their areas of specialty so that we can continue to work together to form common sense solutions.    David discusses topics including:  * Poorly constructed mold remediation estimates  * Adjuster claims responsibilities   * Doubtful and disputed insurance claims  * COVID-19 coverage and response   Watch this video interview from The DYOJO between Jon Isaacson, The Intentional Restorer and David Princeton, Advocate Claim Service and read the article from Restoration and Remediation (R&R) Magazine.   Advocate Claim Service - https://www.losspayee.com The DYOJO - https://www.thedyojo.com The Intentional Restorer - https://www.randrmagonline.com Music "Actionable" by Bensound.com
35:19
March 28, 2020