All about innovation, startups, and the future - discussing topics which range from technology (AI, IoT, Big Data) to technologies impact on humans (Work, Play, Culture) and the future of everything in any sector - retail, banking, technology, hiring, and more. We are always looking for Innovators like you to interview for our weekly podcast. If you have any stories on innovation, disruption or the future that you would like to share (happy or unfortunate), let us know.
Do you know your customer journey? Have you mapped it out lately? Do you make it easy for customers to do business with you? After a time, your processes may have begun to deviate from the ideal customer experience. Are you seeing an increase in customer service calls, lower net promoter scores, and other key indicators that something is amiss in your customer experience?
As humans, we’ve been biased to go after short term results over long term results ever since we were primitives wandering the savannah. The ability to plan and think to the future, to save for tomorrow, to think about what is next, is something that only human beings have, along with the ability to think and reason. But like most humans, we are lazy, and only look as far out as we need to.
In every company, there are troublemakers.
These are the radicals, those who don’t toe the party line, they use different processes, they don’t go through channels, they might say or do things that cause some discomfort. Some may describe them as “pains in the ass,” rogue elements which create all manner of disruption, and the company would be better served if they either just went away, or just shut themselves up and fell into place along with everyone else. You all know the type.
The question is when you come across this type of person, what do you do? How do you handle this kind of “rogue” individual or team? Do you try to stop them, to turn them into “normal” workers who don’t cause trouble, do you leave them alone, or do you actively work to shut them down and expel those elements from the company?
Do you know which role in your organization is ultimately responsible for innovation? Some people might guess the CTO or the CEO. If you have a dedicated innovation group, then it might be the Chief Innovation Officer (CINO), or the VP or Innovation, or some other senior leader with innovation in their title. But you’d be wrong. Innovation is more than a job title – its a risk-taking, experimental culture. It’s an ethos which looks it as a continuous improvement as well as groundbreaking new ideas. It’s not afraid to move fast and break things, as long as it learns something from breaking those things. It’s not scared of following trails until they either dead-end or lead to the holy grail.
A fantastically interesting conversation as we discuss the future of work, culture change, agility, personal branding and much more. Here are the books we referenced. BTW, did you know that Warren Buffet spends 80% of his day reading? I know I'm slacking, are you?
Drive, Daniel Pink
Startup of You, Reid Hoffman and Ben Casnocha
Sapiens, A Brief History of Humankind, Yuval Noah Harari
Homo Deus, a Brief History of Tomorrow, Yuval Noah Harari
Activate Your Agile Career, Marti Konstant
Designing Your Life, Bill Burnett and Dave Evans
Wisdom@Work, Chip Conley
You can reach Marti at https://www.martikonstant.com/
We unpack what it takes to build a successful brand right now - and it's not as hard and you might think. Its an amazing wide ranging interview with Henry Kaminski, Jr. – Founder of Unique Designz. We dig into the best way to have a unique voice among all of the other voices out there, talk about the past, present and future of branding, the ups and down of building a business, and talk about how we are both members of the Jeff Bezos club.
Today's episode digs into AI based recruiting and bias.
What if we did eliminate bias, but we didn’t think it was, because of the output of the system? Even with a fully transparent AI picking candidates, would we ever get to a fully unbiased system?
Maybe, but I think that the only way we could do that is to allow the system to make the decisions and eliminate the human from the process. We all come with inherent biases that we can never eliminate – would it be ironic or not that the only way that we can eliminate bias from the system is if we exclude any humans from the decision-making process?
To innovate – you must absorb many different sources of information – especially in the areas not in the area you are trying to innovate in, let those percolate in your brain, then apply them to your current challenges. If you don’t fill up your funnel with new materials, (as in new experiences, new learning, new people, new places), then it becomes challenging to solve problems with new solutions. You need to be a funnel – to capture many different and disparate sources into your head – capture new material so to speak and then allow your brain to use that new material to build new neural connections, which will trigger new ideas and fresh thinking.
Wondering what SEO even means anymore? We peel back the layers of work needed to get the organic relevancy you've always wanted. In discussion with Damon Burton of SEONational, we cover meta keywords (not a thing anymore), loading speed, mobile friendliness, intuitive structure, relevant content creation, getting quality backlinks, newsjacking, what cadence of blog posting is ideal, length of posts, video, podcasts, and a number of tools to test your site and make it better - gtmetrix, wp fastest cache, wp smush, link assistant and awr cloud. The SEO of 2019 is more closely aligned with content marketing, than anything else, in my view. Listen and decide for yourself.
We talk about the past and future of AI and all of the elements of it - from computer vision to machine learning to data science. We cover AI taking your job, how virtual assistants work (and don't work), some of the most exciting breakthroughs in AI (many of which have just occurred in the last few years, as we finally have the data and the processing power to make them happen). We wrap up with how to start getting into AI. Her book, The Evolution of Artificial Intelligence: What You Must Know about AI is available on Amazon.
We delve into deep data analysis, does it have the answer to every question? A while back I blogged about big data, and the possibility that with enough of it, we'd be able to answer every question. While this was a future vision, we may be there right now. Today, we have a great conversation with Rado Kotorov, a Technology Innovator and Leader and his new startup, Trendalyze. They do time series patterns discovery and analytics for IoT, transactional and event data, which may finally unlock all of the secrets of big data. Imagine a world where we can track the patterns of a heart attack hours before it happens and proactively send medical personnel to your location. Yes. its that cool.
We chat with Bob Sager, author of 101 Freaking Brilliant Business Ideas: And Ten Ways YOU Can Create Your Own. We range from discussions on innovation and great new business ideas - how to get training to stick, and exercises to make you more creative.
As we go through life, we experience it. And as we experience it, we make decisions to take on things that we need to do, actions that we need to take. As the world floods over us, we filter and capture an infinitesimally small portion of it, then decide to act on it. Its simply too much.
Now is not the time to relax, but to turn up the volume on your innovation efforts. While you may be doing well today, this is the best time for you to prepare for the disruption that tomorrow will bring.
Which of the companies are more innovative: those who talk about innovation incessantly, but do not provide any mechanism, time, or resources to building innovative products and services, or those who do?
Visionary companies like Google, Amazon and Facebook understand that they cannot rely on their core business forever – they are leveraging these good times to expand into even more market segments, probing for new products and services, and driving innovation
How will you prepare for this future hyper mobile, hyper-connected worker and customer? Will you have the infrastructure to be able to support their requirement for just-in-time-and-place delivery of products and services, which will be their expectation?
In 1983, Robert Cialdini outlined 6 principles of influence salespeople and marketers use to this day. With the advent of the internet and social media, humans can no longer be influenced in the same way.
Just announced: Microsoft buys LinkedIn, who, if you ask me, never really fulfilled their true promise of being a network to conduct business on Show Notes: https://hellofuture.co/podcasts//118-microsoft-buying-linkedin/
In the disruption of work, we will all need to be generalists to some degree, even roles at large enterprises will require broad skill sets and an entrepreneurial mindset. Show Notes: https://hellofuture.co/podcasts//p114/
After 4 years in limbo, the JOBS act will finally allow regular people to invest in startups for equity, opening up a huge new funding source. It's a great day. Show Notes: https://hellofuture.co/podcasts//p113/
Did you know that being bored helps you innovate? Stop consuming and start thinking in those idle moments - who knows what innovative ideas you can come up with. Show Notes: https://hellofuture.co/podcasts//p112/
Chris goes into detail on how 90% of the internet is now content marketing, people blasting sales messages thinly disguised as content on all channels. Its time to disrupt this. Show Notes: https://hellofuture.co/podcasts//p111/
Disrupted shows an older worker trying to fit into startup culture where ageism abounds - how do you defeat this stuff? Tolerance, rapport building and busting out of the stereotype Show Notes: https://hellofuture.co/podcasts//p110/
Most of the sharing economy jobs which are being created are ending up being menial jobs which will eventually be replaced with autonomous cars, drones and algorithms. Show Notes: https://hellofuture.co/podcasts//p106/
In this episode, Chris talks about two ideas and he invented back in 2006 and 2000 respectively, and how those ideas went on to be great startups - today, but not then. Show Notes https://hellofuture.co/podcasts//p102/
Who will win in a war between virtual and augmented reality? Whenever we create virtual things, they are always surpassed by real things. Modifying real things, be it sounds, brains or reality, always wins.
In this episode, Chris asks the question - have we lost our individuality to the collective - and if so how will that change the nature of everything that we do when it comes to people? Will all decisions now require the crowd to chime in?
Thinking about building the next app which will take over the world and be the next billion dollar startup? Think again - apps are giving way to smart agents of the seamless world - technology will serve us instead of the other way around
Finally - it took 80 years to remove the restriction that only rich people could invest in startups. Two years ago Obama signed the JOBS act and just a few days ago, the SEC finally allowed it to be so. Now anyone can invest in startups.
Just because your company grows doesnt mean that you become less innovative. All you need is a really good internal innovation program with clear communications and a path for these ideas to product or patent.
Chris goes through Apples 9/9/2015 product announcements step-by-step and its true: innovation has finally left the building. Making something bigger, smaller, or copying Microsoft Surface is not innovation
If you ask me, all of this hype over operating systems is overrrated - they should just blend into the background and let you access your apps. And a few words on a new software development service called Gigster