thinkfuture by hellofuture - innovation disruption and the future
By Chris Kalaboukis
All about innovation, startups, and the future - discussing topics which range from technology (AI, IoT, Big Data) to technologies impact on humans (Work, Play, Culture) and the future of everything in any sector - retail, banking, technology, hiring, and more. We are always looking for Innovators like you to interview for our weekly podcast. If you have any stories on innovation, disruption or the future that you would like to share (happy or unfortunate), let us know.
Good morning everyone, and welcome to the thinkfuture podcast. I'm your host, Crystal Palace, and once again, we're coming in July from deep in the heart of Silicon Valley, California. Now I ask you. Do you find that innovation has stalled lately? The innovation has run up against a brick wall and doesn't seem to be getting anywhere. And I wonder if that has something to do with us stepping away from the concept of competition. Now in a capitalistic system in a capitalist system, competition is what drives everything. Competition drive sales drive profitability drives adoption of new products; it drives everything, but for some reason, over the last little while, we've all stepped back and decided that you know, maybe competition isn't a fat good thing anymore.
Perhaps we shouldn't focus on doing better or getting better or advancing ourselves are grabbing market share. Whatever I mean, some companies are doing that look at something like Amazon Amazon's pretty cutthroat about it. But there's plenty of other companies who are stepping back and looking at other things in looking at it in a more holistic way they're looking at their employees well being they're looking at employee they're looking at there. Customers they're looking at social justice. They're looking at all these different factors that have nothing to do with being competitive. They'd instead take. Political positions then focus on competition focused on execution, focus on their products, and services focus on being the best possible product at the best possible price in the best possible space to capture that customer. In short, they're stepping away. From capitalism, they're stepping away from capitalism and not making profits the business's driving motives there. I mean, it's still there, but I find it's getting less and less critical. Those companies who don't have this as the business driver that they're not competing effectively and efficiently against their customers are going to die, I'm sorry. I'm sorry, but you know all of the social justice stuff is excellent. All of this thinking about things outside of profitability is great. However, it's dangerous. It's dangerous ground, especially considering the current economic situation that we're in.
We need to re-up our focus on innovation; we need to re-up our emphasis on profitability. We need to re-up our emphasis on competition on driving our competitors into the ground. I mean, it sounds cruel. It sounds horrible. But the reality is that that's what capitalism is. That's what business is. Capitalism business is based on the meter; it's survival of the fittest, and the company that does the best will win. I mean, look at what's happening right now with the coronavirus. A company like Amazon and E. commerce online companies like Amazon is taking it to the bank. They're doing amazingly great because they are focusing on taking advantage of the crisis and driving more profitability driving more services using that ability that they have to ship things to the customer to capture that market share away from other companies now, some of you may be going all my god that's horrible, but if you're an Amazon shareholder, you're probably going yes yes yes as a thing shoots up over above 3000 percent $3000 a share
Do you feel that innovation is meaningless?
An actual quote from the leader of an innovation group "At this point, thinking about the future is meaningless"
Falling back on short-term thinking is a mistake
They don't see the ramifications of this
Look beyond the crisis - surf on it or hide under it
Take the crisis and use it as an opportunity for your company to grow
Example: we learn to eliminate commuting due to COVID: which leads to healthier employees, an improved environment, and lower facility costs.
Why do disruptive innovation efforts fail so often?
Is innovation all about meeting customer desires?
JTBD Theory creates a "job description" of the customer's desires
There is the "job" and "how is the job done"
Similar to things I've been talking about
There is always a mismatch between demand and supply
We can use technology to capture the customer's desire and write a job description for the customer.
Once we know the job to be done, we can go on and use technology to fulfill the job to be done
Are you denying human nature when you design your products?
When you try to make humans better, most of the times your efforts fall flat
Do you expect too much of your customers? Like rational behavior?
It's near impossible to change human nature, so you need to work with it not against it
Communism and socialism fail because they expect people to change their essential human natures
Acceptance of Reality is sometimes tough for humans to understand
We can't stray too far from the norms of human nature
3 Tips on Dealing with Time
Firstly, people don't start working on stuff until halfway until it's due
For example, if your team has a 4-week deadline, then they won't start working on it in earnest in 2 weeks. So always cut your deadlines in half.
Work both expands and contracts to fit the time allotted
Secondly, imagine in your mind that the work involved to complete a task is much more than it is.
For example, if you imagine a task is going to take 2 weeks, even though it's probably a 1-week task, then you will not feel as stressed when it takes less than 2 weeks
Thirdly, always go first.
For example, if you have to present during a conference, take the first slot (or the earliest slot you can), then once you are done, you can relax
Ajita was recently appointed as CEO of Calbright College – a public, online campus founded in 2018 designed to prepare millions for the future of work. Calbright teaches the hard and soft skills required to succeed on day one of employment, and crafts low-to-no-cost online program pathways designed to connect students with new job opportunities.
A former higher-education tsar in the Obama administration, Ajita’s job today is to lead the college to help underserved Californians gain greater economic mobility and to provide skilled talent for hiring employers – something in especially high demand given the nationwide economic shock from the pandemic.
Are you lazy? Are your customers lazy?
Do your customers prefer things to be done for them?
Then why do you force your customer's through your own hoops?
People don't want to "bank", they want their money managed.
People don't want a mortgage, they want a home
People don't want a car loan, they want a car
Are you making your customers jump through hoops to work with you?
Are you worried that talking to your customers will reveal how far off your products are from what they want?
Are you getting the kind of innovation that you are looking for?
Ever wonder why that is?
Maybe they aren't incentivized to create billion-dollar ideas?
Maybe they are actually incentivized to play politics?
What kind of incentives are you dangling in front of your employees?
Most companies promote and award people for career movement, not better solutions that delight your customers.
Which are you?
Ever had to deal with Negativity and Negative People?
They shoot down your ideas and tell you how things are so terrible
What do you do with them?
Where do negative people take you?
You probably can't change them into something else
Negative people have their place - maybe not in your innovation group
Get them out of your situation - innovation requires optimism
Maybe they say they are mindreading your senior management
There are plenty of other places where negative people do a better job
So much should have happened by now: Blade Runner, The Eugenics Wars, Flying Cars, Living on Mars, Human Clones, Time Looping Super Soldiers, Khan Noonien Singh, much longer life expectancy
We have none of this - although we may have human clones somewhere
Everything that is possible will happen - the only question is when
What do you want to do tomorrow? The future is up to you
Can't do anything about the past - it's done finished, etched in stone
We can design our own ideal future
Capitalism is great
One failure of capitalism: if a great idea has no business model, it's unlikely to be pursued - if it doesn't make money, it won't happen.
For innovative new products, we need to measure a different metric - JOY
Some ideas are AMAZING, but they don't make money
Even if they are great, you have to look at them through a commercial lens
The ideas go away when companies can't figure out how to make money at it
The idea must fulfill the customer's desire - you must bring them joy, and the money will follow.
We humans actively seek out the new, and the Cybertruck is that
Even though I don't believe in electric vehicles, I love the DESIGN
Electric cars are just REPOSITIONING the electric generation
It looks DAMN COOL and AMAZING
Every car on the road looks exactly the same
Every car maker is stealing ideas from other carmakers
Even the Teslas are boring
Cybertruck is the future. I want to be part of that future
If the design stays mostly the same, then I will buy it
We are sponges that want to learn everything when we are born
Our brains are still primed to seek out the new
We want the next dopamine fix
Attention other carmakers: note the Cybertruck design
** FEEL FREE TO LISTEN AT 2X SPEED **
Why are we in this innovation "rut"?
Its safety over innovation
From the 1880s to 1950s where there was so much innovation going on - it was crazy
Since then, we've hardly invented anything
We are so concerned about hurting ourselves that we are holding ourselves back
Look at the invention of the car and the plane. People used to be willing to be hurt or die in the pursuit of innovation. Now we don't
Every disaster pushes us back so far. Why can't we just move forward?
Right to try is the right way to go
We've pulled back on ourselves - we ask "should we" too often
We need to be willing to innovate at the expense of our safety and security
We need to create innovation zones where people are free to innovate without fear. Inventions can run free.
Are you truly understanding and delivering on your customer's core desires? Probably not.
Customers want great THINGS and EXPERIENCES, not to pay bills, get mortgages, or negotiate to buy a used car.
How close is your product and service to address your core customer desires?
It's not only about applying digital to your current processes
Digital is just an application of technology
Terrible processes which are digitized aren't any better
People look at digital-first before they think about transformation when it should be the other way around
Digital is simple compared to the transformation
The tough part is transforming your business first.
Keith Keating has a career spanning over 20 years in learning and development (L&D). He is well known in the industry as a workforce futurist, design thinking practitioner, and L&D thought leader. Keith is currently pursuing his doctorate at the University of Pennsylvania’s chief learning officer program.
John Carter is a recognized expert in helping global organizations improve the speed and innovation of product development. As Principal of TCGen Inc., he has advised many top firms such as Apple, Amazon, Cisco, HP, IBM, Roche, and Westinghouse. He also serves on the Board of Directors of Cirrus Logic (CRUS) a leading semiconductor firm. John has had roles of CTO (Klipsch Group) and Chief Engineer (Bose). John was the co-inventor of the Bose Noise Cancelling Headphones and shares the original patent with Dr. Bose.
Nerjada (Ada) Maksutajhas recently completed her MBA at Berkeley Haas and is the 2020 Fellow for the Center for Responsible Business. Prior to business school, Ada worked as a strategy consultant with Accenture advising on digital transformation, corporate innovation, and social entrepreneurship projects with clients including the United Nations, World Economic Forum, and Pearson Education. Post-graduation she will be joining IDEO's Design for Learning studio, focused on lifelong learning and future of work challenges. She previously studied Economics and Human Rights at the University of Chicago.
Helpful tools for remote collaboration:
o Enterprise-ready team collaboration whiteboard for distributed teams
o Shape is IDEO’s latest digital innovation tool for building, testing, and refining your ideas
o Digital workspaces for visual collaboration, inspiration, and innovation
o Shared Sticky Notes and Whiteboards
How to define design thinking?
Below you can see how IDEO loosely defines design thinking - There’s no one definition of design thinking. At IDEO, it’s a set of both mindsets and design-based activities that foster the collaboration required to solve problems in human-centered ways. It’s not a fail-safe approach; nor is it the only approach.
We talk with Ionut Vlad, the inventor of a crazy, kooky no-human-needed promotion device - works great and generates tons of data.
https://bit.ly/38bv3jo (shopper’s reaction)
https://youtu.be/_xxpdJ8oaAI (Nutella dialogue mentioned)
About Ionut Vlad - founder and CEO of Tokinomo
Bucharest Art University
+10 Years of Advertising (Senior Art Director - Saatchi&Saatchi, Head of Art Pampers Europe)
Worked for clients like P&G, Yoplait, Nestle, GSK, Toyota, BestValue Duty-Free Shops
Shortlist Cannes Lions Festival, Silver in Golden Drum, Lürzer's Archive
Tokinomo is an automated marketing solution for brick&mortar stores that bring physical products to life and allows them to interact with the shoppers while providing advanced analytic data and an average of +200% increase in sales with no price reductions.
Winner of RetailExpo Innovation Award - London
Please see the link for the Plug N Play Summer Summit: https://www.plugandplaytechcenter.com/summer-summit-2020/
Allen is the Director of Corporate Partnerships at Plug and Play. He develops strategic partnerships and joint ventures with corporations to find business development, licensing, acquisition, and investment opportunities among Plug and Play's startup network. He oversees a team managing partnerships with corporations in Silicon Valley in Mobility, Internet of Things, Real Estate, Energy, and Smart Cities. The team is responsible for defining innovation strategies, POC implementation processes, and exploring new business opportunities.
Headquartered in Silicon Valley, Plug and Play is a global innovation platform with accelerator programs, corporate innovation services, and an in-house VC to make technological advancement progress faster than ever before. Since its inception in 2006, our programs have expanded worldwide to include a presence in over 25 locations globally, giving startups the necessary resources to succeed in Silicon Valley and beyond. With over 10,000 startups and 400 official corporate partners, we have created the ultimate startup ecosystem in many industries. Companies in our community have raised over $9 billion in funding, with successful portfolio exits, including Danger, Dropbox, Lending Club, PayPal, Rappi, and, most recently, Honey.
Veljko Krunic is an independent consultant and trainer specializing in data science, big data, and helping his clients get actionable business results from AI.
He holds a Ph.D. in computer science from the University of Colorado at Boulder and an additional MS in engineering management from the same institution. His MS degree in engineering management focused on applied statistics, strategic planning, and the use of advanced statistical methods to improve organizational efficiency. He is also a Six Sigma Master Black Belt.
Veljko consulted with or taught courses for five of the Fortune 10 companies (as listed in Sept 2019), many of the Fortune 500 companies, and several smaller companies, in the areas of enterprise computing, data science, AI, and big data. Before consulting independently, he worked in the PSO organizations of Hortonworks, the SpringSource division of VMware, and the JBoss division of Red Hat. In those positions, he was the principal technical consultant on highly visible projects for the top clients of those PSO organizations.
Veljko's LinkedIn page is https://www.linkedin.com/in/veljkokrunic/.
Some deals from Manning Publications (Veljko's Publisher)
A permanent 40% discount code (suitable for all our products in all formats)- podfuture20
Five free eBook codes (each good for one sample of Succeeding with AI): suaihfr-925D, suaihfr-F88C, suaihfr-76D2, suaihfr-3783, suaihfr-91B7
Veljko's product page
Are you stressed?
Are you worried?
Are you down?
Are you feeling the weight of the world behind you?
Are you feeling the pressure?
This modern world is lots of reasons why you might be feeling the pressure.
The one thing that I find really interesting about all of these things that are stressing us out is that none of these things are real. Nothing is real.
Time is not real.
2:00 pm is not real.
Thursday is not real
Weekends are not real
Time itself doesn't exist.
The only time we are not a slave to our own invention of time is when you can almost sense it when you go on vacation and you completely forget what day it is what time it is whether it's a weekday to the weekend you just disconnect from the world completely from the human world completely.
Some people will that's a terrible thing, that they can't handle the lack of control. Other people go that's pretty interesting. That's the world of reality.
Aneri Pradhan is a social innovator who is passionate about using technology to solve large ecosystem problems. She is a 2X Founder; she is the Founder of ENVenture (acquired by New Energy Nexus), an award-winning incubator that finances and trains rural cooperatives in Uganda to start clean energy businesses. She also serves on the Board of Directors of New Energy Nexus, a leading clean energy non-profit that has facilitated approximately $1B into the renewable sector. She was also Co-Founder of ENVision mobile, a fintech platform for emerging markets. She has over a decade of experience working in 15 countries in Africa and Asia on technology adoption in energy and fintech. Formerly, she worked on Facebook's Sustainability and Connectivity Lab, prototyping new social impact technologies. She also served as an Energy Access Officer at the United Nations Foundation, spearheading grassroots mobilization on the Sustainable Development Goals. She was named Renewable Energy World's Top 40 under 40 in the solar, winner of the Vodafone Wireless Innovation Prize, Nasdaq Milestone Maker, an American Express Emerging Innovator, Cordes Fellow, and a member of Forbes Nonprofit Council. She has a Masters in Environment & Development from the London School of Economics and a Bachelors from UNC-Chapel Hill.
Urvi is a Master Connector, Emotionally Wealthy, and a Nomadic personality. She is a 20 year, reformed, Fortune 10 corporate executive. (AT&T, IBM, Coca- Cola, Walmart). The consistent thread in her career is her ability to have an innovative mindset, that creates solutions through collaboration and focuses on the human element, that pushes the business forward. Her mindset is driven by her lifestyle as a nomad and seeing multiple ways of thinking on a global scale. Her vast | diverse network and the trusting relationships she has built over the past 20 years, continue to collaborate with her and others to build the future of tomorrow.
As an executive coach, she works with executives, guiding them through personal radical self-awareness to increase their emotional wealth and propel their professional careers even further. On the other side of the coin, as an executive recruiter & Co-Founder at Peppercorn.ai, she is integrating technology and the human element to help companies recruit the right leaders to cultivate strong leaders.
In a time where "innovation" is more than a buzzword, but a way of being, Urvi embodies, the changing paradigms, to drive businesses forward - to be ready for TOMORROW. She has built her advisory services upon the passion of changing the paradigm of how we live, work, and play by connecting people, places, and projects across the world. She is the bridge between ideas and ... action. She focuses on reality versus the "path" we are expected to follow. Even though she "works" all the time her biggest priority and emotional wealth come from her partner and his two kids, a very large life family (across the world) and her blood family.
TL;DR: Inventor has a problem, invents a product to solve his problem, tries the product out with friends and family, friends and family use the product for a completely different purpose, inventor pivots the product to focus on the purpose, profit!
DON’T PANIC: The cover of the Hitchhiker’s Guide to the Galaxy is 100% accurate. No matter what you read or hear, do not allow it to drive you to panic. Panic is completely unproductive.
QUESTION MESSAGES: Especially news headlines. Headlines are designed to grab your attention, and may not lead to reality.
CONTEXT IS KING: Ignore or research statistics without context. Saying that there are 500 cases with Coronavirus in a specific country sounds high, but when you find out that the county has 2 million residents, the percentage of cases is 0.02%. If your child brought you a paper graded “10”, would you be happy or unhappy? Doesn’t it depend if it’s out of 10 or out of 100?
NEWS IS RARE: That’s why they call it news. Ever wonder why the flu is not reported on, even though it has a much higher mortality rate? It’s too common. If something happens every day, there will be no reports.
BEWARE OF SPECULATION: There is still too little data to make good decisions on this. This fact does not stop the torrent of models, speculation, and other information, bombarding us from all sides.
USE REASON: Humans have one exceptional quality that separates us from the rest of the animal kingdom, and that it is the ability to reason. However, when we go into uncertain times like this, we fall back into instinct. Rise above it and use your human abilities to think things through, before you jump to instinctual conclusions
THINK PAST IT: a trick I use when I’m about to do something I don’t necessarily like (like a dentist’s appointment) is that I focus my mind on a timeframe AFTER the event which I am dreading has occurred. For example, think about the delicious lunch you will pick up after the appointment. Think about the first thing you will do after the crisis, and focus on that.
Discussing how this experience may push us towards improving the remote experience over the in-person experience. I then go over my WFH setup: internet speeds, backup hotspot, standing desk, timer, wide-screen curved monitor, HD camera, enough light, good gaming headphones, air pods or phone headphones, ember, ulla, fridge (stocked with water and your favorite beverage), chair, 2 UPSes (one for your computer and monitor and one for your wireless router) and last but not least, a nice background.
If you are looking to build and launch breakthrough products, then you don’t need to be reasonable, you need to be unreasonable. Being reasonable keeps you in the realm of incremental innovation, adding small new features and functions to a product until it gets so complicated and unwieldy that a whole industry has to be built around it (Microsoft Windows and Office anyone?) No, to make breakthrough disruptive ideas, you need to be unreasonable like Steve. You need to push the envelope, push yourself, and push your teams to do more. You can’t just step back and relax. No one ever built a massively huge new industry or company by being reasonable. You need that immense drive to succeed, the energy and passion for moving forward no matter what detrimental things occur, and the skills to make them happen (or at least partner with those who have the skills).
Apple can now detect if you are having a heart attack before you even are aware of it and dispatch first responders: this is a) good, because people do not want to die b) not good, because Apple has your health data and c) OK because the positives far outweigh the negatives. This is the kind of help we need.
Who would want smart bots to do all of this stuff for them – how can they be trusted? So I questioned myself, and I’d like to throw this question out to you, dear readers, what do you think? Do you feel that we should be giving up more of our agency to technology – that we can trust it to do what we want – or do you think that we have already given up too much agency and we should wrest it back?
The modern world has filled us with stress since we really haven’t evolved far from tribes wandering the savannah. Think about that for a moment – think about the time before smartphones, before the internet, before computers, before human flight, before cars, before locomotives, before the Renaissance, before the dark ages, before the Romans, Greeks, Egyptians, and Babylonians. Go way back, even before we figured out writing and money. Once you cast your mind back to that time and think about what surrounded us and affected us then, then you will understand actual reality. Almost everything that we worry about, about everything which depresses us and stresses us, is something we have, as human beings, just invented. Let’s say that you are stressed about being late for work to a job in the city center from your home in the suburbs. Cars, suburbs, and even time are all human inventions.
It’s true innovation. Like the Segway, which pushed the boundaries of personal transportation and Google Glass, which pushed the boundaries of wearable devices, Libra is pushing the boundaries of cryptocurrency.
When you think about it, we are all living in a multiverse of realities. What we each experience is our own reality. Even when more than one of us is in the same time and space, we don’t see an objective reality that we can all agree on – we still see our own realities, they just happen to be overlapping in time and space.
Is having no personal space at work really the best way to get the most from your people? Maybe it's an underhanded way to get more people to work from home? We've already seen an explosion of purchasing noise-canceling headphones.
We are already cyborgs - we are already augmented humans - is our life more complex due to our technology or is our technology making our lives more complex. Personally, I feel that we are not using technology properly - it should serve us, not the other way around.
A wide-ranging discussion on education and why not everyone needs a college degree to get a good job. The founder of AlternativesToCollege.com talks about creating a resource for those who want to skip the college debt cycle.
A masterful show with the master of productivity, Dr. Todd Snyder, a psychologist, productivity coach, and decision consultant. We deconstruct what you need to do to be successfully productive.
Books mentioned on the show:
The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months
Indistractable: How to Control Your Attention and Choose Your Life
Integration Marketing: How Small Businesses Become Big Businesses – and Big Businesses Become Empires
Find Dr. Snyder here: www.toddsnydercoaching.com
I’ve said many times before, being a futurist is like being a meteorologist, you are usually right, but at the wrong time. I think it’s futurist’s bane always to be right – but too early. I feel as humans, we can look at the clues around us, and with some vision, put together a relatively reasonable scenario of where things will go. We see things like Amazon Go or the Beta Store or Wheelys and think that yes, one day, we will all shop in stores where there are no workers. As we walk into the store, the store will detect who we are, and it will watch us pick up items in the store and put it into our cart, bag or basket, and then automatically charge us for the items as we walk out. We see this happening in a few places, and it’s not hard to predict that it will be more widespread. Or autonomous cars – we see it happening and being tested in several areas, several states have made changes in their laws to help facilitate the use of autonomous vehicles. We go to conferences like CES and see not only autonomous vehicles, but also autonomous flying cars (which look like a large drone, sized to carry humans), and we here that companies in Dubai and Los Angeles are starting to test them. We hear about Elon Musk's idea for Hyperloop, a train so fast that it can take us from San Fransisco to LA in an hour, something it takes six hours to drive now. We also hear about great recent strides in AI, powering virtual assistants, computer vision and machine learning, creating human facsimiles who may even be able to think like us one day. The exciting thing is that all of this is totally possible – some of it is also possible today. It’s not the technology that is holding us back – many of these technologies exist and can be combined to build all of these innovations. So why aren’t they here today?
If you see a need, try to fill that specific need as simply, as quickly and as cheaply as possible. Don’t be afraid to put out something half-assed in your own mind; it might be the exact thing your customers want. Sometimes your best is too much, sometimes spending too much time refining, rewriting and tweaking to make something your best, might be the exact thing which kills it as a product. Next time, just start. Get it out there. Show off your best version to the world.
Does persistence always win over talent? Yes, for many reasons, but here are two: 1) if you keep going on anything - writing, dieting, working on your startup, eventually the moment will come when you will luck out and win and 2) persistence is additive - the more you do it, the more you have and the more you want to keep doing it.
A wide-ranging discussion on ageism, marketing, the future. Plus some great start-up ideas and activism thrown in for fun. Links discussed on the show:
The Unstoppable Rise of the Zaddys -- in the New York Times
Getty Images and AARP Launch the Disrupt Aging Collection
Refinery 29: Life Begins At....
Bratt Pitt is Still Searching
Generations Now - Lisa LaMagna
Innovation IS risk, it requires risk, and without risk, how can you innovate? This company has just given the death knell to internal innovation. If the most critical metric in your employee’s objectives for the year is managing risk, how innovative do you think this company will be?
Many organizations are planning for 2020. There's a right way and a wrong way to do it. Some organizations call this “strategic planning,” however since the plan is only a year out, I’d argue that you might not call it “strategic,” although, in this world of extremely short-term planning, let’s say that planning one year out can be considered strategic. Most companies who are looking at completing these strategic planning exercises look at what they are doing today and extend that out a year. They plan by looking at the extensions of what is going on today.
How one entrepreneur leveraged a 20 plus year old idea for success. Connect with Tatsuya here: https://linktr.ee/tats_n
Heres the book: Overcoming Inventoritis
Everyone has their own reality. This is why its so difficult to get people to agree on anything - everyone experiences their own reality, and its this reality which is what you should be selling. Your version of reality.
Do you know your customer journey? Have you mapped it out lately? Do you make it easy for customers to do business with you? After a time, your processes may have begun to deviate from the ideal customer experience. Are you seeing an increase in customer service calls, lower net promoter scores, and other key indicators that something is amiss in your customer experience?
As humans, we’ve been biased to go after short term results over long term results ever since we were primitives wandering the savannah. The ability to plan and think to the future, to save for tomorrow, to think about what is next, is something that only human beings have, along with the ability to think and reason. But like most humans, we are lazy, and only look as far out as we need to.
In every company, there are troublemakers.
These are the radicals, those who don’t toe the party line, they use different processes, they don’t go through channels, they might say or do things that cause some discomfort. Some may describe them as “pains in the ass,” rogue elements which create all manner of disruption, and the company would be better served if they either just went away, or just shut themselves up and fell into place along with everyone else. You all know the type.
The question is when you come across this type of person, what do you do? How do you handle this kind of “rogue” individual or team? Do you try to stop them, to turn them into “normal” workers who don’t cause trouble, do you leave them alone, or do you actively work to shut them down and expel those elements from the company?
Do you know which role in your organization is ultimately responsible for innovation? Some people might guess the CTO or the CEO. If you have a dedicated innovation group, then it might be the Chief Innovation Officer (CINO), or the VP or Innovation, or some other senior leader with innovation in their title. But you’d be wrong. Innovation is more than a job title – its a risk-taking, experimental culture. It’s an ethos which looks it as a continuous improvement as well as groundbreaking new ideas. It’s not afraid to move fast and break things, as long as it learns something from breaking those things. It’s not scared of following trails until they either dead-end or lead to the holy grail.
A fantastically interesting conversation as we discuss the future of work, culture change, agility, personal branding and much more. Here are the books we referenced. BTW, did you know that Warren Buffet spends 80% of his day reading? I know I'm slacking, are you?
Drive, Daniel Pink
Startup of You, Reid Hoffman and Ben Casnocha
Sapiens, A Brief History of Humankind, Yuval Noah Harari
Homo Deus, a Brief History of Tomorrow, Yuval Noah Harari
Activate Your Agile Career, Marti Konstant
Designing Your Life, Bill Burnett and Dave Evans
Wisdom@Work, Chip Conley
You can reach Marti at https://www.martikonstant.com/
We unpack what it takes to build a successful brand right now - and it's not as hard and you might think. Its an amazing wide ranging interview with Henry Kaminski, Jr. – Founder of Unique Designz. We dig into the best way to have a unique voice among all of the other voices out there, talk about the past, present and future of branding, the ups and down of building a business, and talk about how we are both members of the Jeff Bezos club.
Today's episode digs into AI based recruiting and bias.
What if we did eliminate bias, but we didn’t think it was, because of the output of the system? Even with a fully transparent AI picking candidates, would we ever get to a fully unbiased system?
Maybe, but I think that the only way we could do that is to allow the system to make the decisions and eliminate the human from the process. We all come with inherent biases that we can never eliminate – would it be ironic or not that the only way that we can eliminate bias from the system is if we exclude any humans from the decision-making process?
To innovate – you must absorb many different sources of information – especially in the areas not in the area you are trying to innovate in, let those percolate in your brain, then apply them to your current challenges. If you don’t fill up your funnel with new materials, (as in new experiences, new learning, new people, new places), then it becomes challenging to solve problems with new solutions. You need to be a funnel – to capture many different and disparate sources into your head – capture new material so to speak and then allow your brain to use that new material to build new neural connections, which will trigger new ideas and fresh thinking.
Wondering what SEO even means anymore? We peel back the layers of work needed to get the organic relevancy you've always wanted. In discussion with Damon Burton of SEONational, we cover meta keywords (not a thing anymore), loading speed, mobile friendliness, intuitive structure, relevant content creation, getting quality backlinks, newsjacking, what cadence of blog posting is ideal, length of posts, video, podcasts, and a number of tools to test your site and make it better - gtmetrix, wp fastest cache, wp smush, link assistant and awr cloud. The SEO of 2019 is more closely aligned with content marketing, than anything else, in my view. Listen and decide for yourself.
We talk about the past and future of AI and all of the elements of it - from computer vision to machine learning to data science. We cover AI taking your job, how virtual assistants work (and don't work), some of the most exciting breakthroughs in AI (many of which have just occurred in the last few years, as we finally have the data and the processing power to make them happen). We wrap up with how to start getting into AI. Her book, The Evolution of Artificial Intelligence: What You Must Know about AI is available on Amazon.
We delve into deep data analysis, does it have the answer to every question? A while back I blogged about big data, and the possibility that with enough of it, we'd be able to answer every question. While this was a future vision, we may be there right now. Today, we have a great conversation with Rado Kotorov, a Technology Innovator and Leader and his new startup, Trendalyze. They do time series patterns discovery and analytics for IoT, transactional and event data, which may finally unlock all of the secrets of big data. Imagine a world where we can track the patterns of a heart attack hours before it happens and proactively send medical personnel to your location. Yes. its that cool.
We chat with Bob Sager, author of 101 Freaking Brilliant Business Ideas: And Ten Ways YOU Can Create Your Own. We range from discussions on innovation and great new business ideas - how to get training to stick, and exercises to make you more creative.
As we go through life, we experience it. And as we experience it, we make decisions to take on things that we need to do, actions that we need to take. As the world floods over us, we filter and capture an infinitesimally small portion of it, then decide to act on it. Its simply too much.
Now is not the time to relax, but to turn up the volume on your innovation efforts. While you may be doing well today, this is the best time for you to prepare for the disruption that tomorrow will bring.
Which of the companies are more innovative: those who talk about innovation incessantly, but do not provide any mechanism, time, or resources to building innovative products and services, or those who do?
Visionary companies like Google, Amazon and Facebook understand that they cannot rely on their core business forever – they are leveraging these good times to expand into even more market segments, probing for new products and services, and driving innovation
How will you prepare for this future hyper mobile, hyper-connected worker and customer? Will you have the infrastructure to be able to support their requirement for just-in-time-and-place delivery of products and services, which will be their expectation?
In 1983, Robert Cialdini outlined 6 principles of influence salespeople and marketers use to this day. With the advent of the internet and social media, humans can no longer be influenced in the same way.
Just announced: Microsoft buys LinkedIn, who, if you ask me, never really fulfilled their true promise of being a network to conduct business on Show Notes: https://hellofuture.co/podcasts//118-microsoft-buying-linkedin/
In the disruption of work, we will all need to be generalists to some degree, even roles at large enterprises will require broad skill sets and an entrepreneurial mindset. Show Notes: https://hellofuture.co/podcasts//p114/
After 4 years in limbo, the JOBS act will finally allow regular people to invest in startups for equity, opening up a huge new funding source. It's a great day. Show Notes: https://hellofuture.co/podcasts//p113/
Did you know that being bored helps you innovate? Stop consuming and start thinking in those idle moments - who knows what innovative ideas you can come up with. Show Notes: https://hellofuture.co/podcasts//p112/
Chris goes into detail on how 90% of the internet is now content marketing, people blasting sales messages thinly disguised as content on all channels. Its time to disrupt this. Show Notes: https://hellofuture.co/podcasts//p111/
Disrupted shows an older worker trying to fit into startup culture where ageism abounds - how do you defeat this stuff? Tolerance, rapport building and busting out of the stereotype Show Notes: https://hellofuture.co/podcasts//p110/
Most of the sharing economy jobs which are being created are ending up being menial jobs which will eventually be replaced with autonomous cars, drones and algorithms. Show Notes: https://hellofuture.co/podcasts//p106/
In this episode, Chris talks about two ideas and he invented back in 2006 and 2000 respectively, and how those ideas went on to be great startups - today, but not then. Show Notes https://hellofuture.co/podcasts//p102/
Who will win in a war between virtual and augmented reality? Whenever we create virtual things, they are always surpassed by real things. Modifying real things, be it sounds, brains or reality, always wins.
In this episode, Chris asks the question - have we lost our individuality to the collective - and if so how will that change the nature of everything that we do when it comes to people? Will all decisions now require the crowd to chime in?
Thinking about building the next app which will take over the world and be the next billion dollar startup? Think again - apps are giving way to smart agents of the seamless world - technology will serve us instead of the other way around
Finally - it took 80 years to remove the restriction that only rich people could invest in startups. Two years ago Obama signed the JOBS act and just a few days ago, the SEC finally allowed it to be so. Now anyone can invest in startups.
Just because your company grows doesnt mean that you become less innovative. All you need is a really good internal innovation program with clear communications and a path for these ideas to product or patent.
Chris goes through Apples 9/9/2015 product announcements step-by-step and its true: innovation has finally left the building. Making something bigger, smaller, or copying Microsoft Surface is not innovation
If you ask me, all of this hype over operating systems is overrrated - they should just blend into the background and let you access your apps. And a few words on a new software development service called Gigster