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The Connected CEO Podcast

The Connected CEO Podcast

By Tom Cardella

Tom Cardella is The Connected CEO. Be prepared to get an inside look at an industry leader and start thinking like an executive.
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EP-007 The Connected CEO Tom Cardella Talks About Growing Where You Are Planted

The Connected CEO PodcastJan 29, 2020

00:00
09:04
EP-028 The Connected CEO - How do you navigate difficult times ahead

EP-028 The Connected CEO - How do you navigate difficult times ahead

In this week's podcast, we discuss why it's important to have a proactive business model to anticipate challenges and get ahead of potential problems.


Host: Mike Ficara

Guest: Tom Cardella 

Jul 22, 202227:39
EP-027 - The Connected CEO

EP-027 - The Connected CEO

We're constantly working on ways to develop a more inclusive and diverse team. It's one of the main reasons we decided to go after the veteran-owned status for TLC Associates; to really demonstrate our commitment to establishing a diverse workforce in our company. Join me as we dive into what that process was like and why it's important to me as a veteran myself. 


Host: Mike Ficara

Guest: Tom Cardella

Apr 25, 202221:47
EP-026 The Connected CEO - Special Guest Tom Moroney

EP-026 The Connected CEO - Special Guest Tom Moroney

Last year we took one of the most important steps in solidifying TLC Associates as a veteran-friendly company. As some of you know, I myself am a retired veteran of the U.S. Military. I hold great pride in what the military showed me and believe that any veteran has the capabilities to become a great leader one day. Listen to our President and CCO,  Tom Moroney on this episode of The Connected CEO.  



Host: Mike Ficara

Guest: Tom Moroney

Feb 17, 202224:25
EP-025 The Connected CEO interviews Tim Harp

EP-025 The Connected CEO interviews Tim Harp

In this episode, The Connected CEO interviews the Director of Global Customer Operations with DSW, Tim Harpe, and a partner of TLC Associates. They will be diving in head to toe on all things business and customer service! 


Host: Mike Ficara

Guests: Tom Cardella, Tim Harpe

Feb 17, 202231:58
EP-024 The Connected CEO interviews Alicia Laszewski

EP-024 The Connected CEO interviews Alicia Laszewski

We are excited to announce our new series where we will speak with some of our partners and clients. To kick it off, this week we speak with Alicia Laszewski from Brand Ethos. Alicia and  Tom will share some great #TBT stories from their days working together at PRC where they first met!


Host: Mike Ficara

Guests: Tom Cardella, Alicia Laszewski

Jul 13, 202128:44
EP-023 The Connected CEO Tom Cardella speaks on the importance of knowing your team and your daily numbers

EP-023 The Connected CEO Tom Cardella speaks on the importance of knowing your team and your daily numbers

In business, you can wait for change to happen, or you could make your own happen. In this episode, we will talk about how you need to stop waiting for things to be different and take action now to have a successful second half of 2021.


Host: Mike Ficara

Guest: Tom Cardella

Jun 24, 202117:39
EP-022 Tom Cardella speaks on the Grand Opening of Americus Georgia and the importance of connection.

EP-022 Tom Cardella speaks on the Grand Opening of Americus Georgia and the importance of connection.

Connections can be considered one of the most influential parts of the business, especially in the call center industry. 

Over the past year, creating and maintaining connections has been a struggle for many, but not for TLC Associates. 

Through Zoom calls, phone calls, and finally in-person visits over the past month, we have successfully stayed inspired by the power to connect.


Host: Mike Ficara

Key Guest: Tom Cardella

Apr 29, 202114:28
EP-021 Tom Moroney talks about COVID and TLC one year later

EP-021 Tom Moroney talks about COVID and TLC one year later

When you take care of your employees, you're taking care of your clients. The success of a company starts with caring for those who compose it.


Host: Mike Ficara

Guest: Tom Moroney

Apr 02, 202127:34
EP-020 Tom Cardella speaks about importance and impact of Town Hall meetings

EP-020 Tom Cardella speaks about importance and impact of Town Hall meetings

It takes a village to grow a company. Commitment and dedication from front-line workers are what keeps the wheels turning for everyone. Listen to our latest podcast to hear all about our Town Halls.

Feb 17, 202124:04
EP-019 The Connected CEO End of Year Podcast Part II

EP-019 The Connected CEO End of Year Podcast Part II

Catch Part II of The Connected CEO End of Year Podcast 

Feb 17, 202116:30
EP-018 The Connected CEO End of Year Podcast Part I

EP-018 The Connected CEO End of Year Podcast Part I

If a pandemic didn't stop us from growing, nothing will. In spite of everything that has happened this year, TLC Associates has done the unimaginable: we've expanded and grown, at a time that others were unfortunately not so lucky. Listen to our podcast to learn about the pathway to expansion, and the humbling fact that we've been able to maintain our doors open for our clients and our employees.

Dec 18, 202018:27
EP-017 TLC Exciting Updates for the second half 2020 isn't a slow year

EP-017 TLC Exciting Updates for the second half 2020 isn't a slow year

2020 isn't a slow year. TLC Associates now has two new locations in the US and one in the Dominican Republic. In this episode, we discuss the unexpected growth the company experienced, and how adapting to the new normal has been key to keeping our doors open when so many other companies have had to shut down.


Host: Mike Ficara 

Guests: Tom Cardella, Mike Ficara

Nov 18, 202024:58
EP-016 The Connected CEO - Special Guest Kerry Gay

EP-016 The Connected CEO - Special Guest Kerry Gay

Dive into the perspective of our COO Kerry Gay. In this episode, Kerry gives us an insider perspective on how TLC functions, and why the values behind actions taken in the company are so important.


Host: Mike Ficara

Guest: Kerry Gay

Oct 14, 202018:44
EP-015 The Connected CEO Tom Cardella talks about connecting with not just customers, but also employees.

EP-015 The Connected CEO Tom Cardella talks about connecting with not just customers, but also employees.

Unlike competitors that go into larger communities to exploit their workers, TLC Associates believes in employee retention by offering a work environment focused on employee satisfaction. Listen to The Connected CEO to learn more about how we're inspired to connect with not just our customers, but also our employees.

Sep 30, 202015:04
EP-014 The Connected CEO Tom Cardella and CCO Tom Moroney speak on how entrepreneurs should respond to a crisis like COVID-19

EP-014 The Connected CEO Tom Cardella and CCO Tom Moroney speak on how entrepreneurs should respond to a crisis like COVID-19

In this week's episode, The Connected CEO Tom Cardella and CCO Tom Moroney speak on how entrepreneurs should respond to a crisis like COVID-19. Tune in to get some valuable wisdom from experienced entrepreneurs on what to be on the lookout for during a global crisis.  

Apr 07, 202018:15
EP-013 The Connected CEO, Tom Cardella, talks about why he's left behind the biweekly pay structure.

EP-013 The Connected CEO, Tom Cardella, talks about why he's left behind the biweekly pay structure.

In this week's episode, The Connected CEO tells us the three reasons he's chosen to move away from the traditional biweekly pay structure and speaks on how it's improving his business. Tune in and find out if your business could benefit.

Mar 11, 202008:59
EP-012 The Connected CEO speaks on how to handle large hurdles in your business and when to seek investment

EP-012 The Connected CEO speaks on how to handle large hurdles in your business and when to seek investment

In this week’s episode, The Connected CEO speaks on how to handle large hurdles in business and when to seek investment. Tune in to hear advice he's given to entrepreneurs facing these issues.

Mar 05, 202013:09
EP-011 The Connected CEO speaks to entrepreneurs on why a business plan and strategy are important.

EP-011 The Connected CEO speaks to entrepreneurs on why a business plan and strategy are important.

In this week’s episode, The Connected CEO speaks to entrepreneurs on why a business plan and strategy are important. Tune in to hear his thoughts and an inside look into his beginnings!

Feb 28, 202008:11
EP-010 The Connected CEO talks about giving back and why charity is important to an organization

EP-010 The Connected CEO talks about giving back and why charity is important to an organization

In this week’s episode, The Connected CEO talks about giving back to the community and why it is important to an organization. Tune in to hear personal stories and cultural insight on how and why charity can make an impact!

Feb 19, 202007:60
EP-009 The Connected CEO Tom Cardella Gives Insight Into Sales Strategy

EP-009 The Connected CEO Tom Cardella Gives Insight Into Sales Strategy

In this week's episode,  we continue our conversation with sales. Tom Cardella gives some valuable insight into his experiences with sales strategy. 

Feb 12, 202010:39
EP-008 Tom Cardella Talks About The Importance Of Combining Customer Service With Sales

EP-008 Tom Cardella Talks About The Importance Of Combining Customer Service With Sales

In this week’s episode, Tom Cardella talks about the importance of combining customer service with sales. Tune in to hear some valuable insight from one of the industries experts!

Feb 05, 202013:37
EP-007 The Connected CEO Tom Cardella Talks About Growing Where You Are Planted

EP-007 The Connected CEO Tom Cardella Talks About Growing Where You Are Planted

In this week’s episode, The Connected CEO Tom Cardella, talks about growing where you're planted and the importance of having a varied education. Tune in to hear some key growth elements you'll want to use pushing into the new year!

Jan 29, 202009:04
EP-006 Tom Cardella reflects on the last year and speaks about 2020 trends

EP-006 Tom Cardella reflects on the last year and speaks about 2020 trends

In this week's episode, Tom Cardella reflects on the site visits and successes of the last year, as well as some potential 2020 trends.

Jan 22, 202014:41
EP-005 Tom Cardella Interviews Site Director Emma in Las Crues Part 2

EP-005 Tom Cardella Interviews Site Director Emma in Las Crues Part 2

This week we continue our conversation with one of my top leaders, Emma Grant, about the culture at TLC, and the future of the call center industry.

Jan 15, 202008:11
EP-004 Tom Cardella Interviews Site Director Emma in Las Crues Part 1

EP-004 Tom Cardella Interviews Site Director Emma in Las Crues Part 1

In this week’s episode Tom Cardella interviewed Las Cruces Site Director Emma Grant. They took a deep dive into some of the corporate cultural decisions that have become a source of pride within the company!

Jan 08, 202010:05
EP-003 The Connected CEO Talks About Adapting To Change and Work-Life Balance

EP-003 The Connected CEO Talks About Adapting To Change and Work-Life Balance

In this episode, The Connected CEO delves into how to make major decisions that lead to success and when to listen to your gut or your team. Tune in to hear Tom Cardella's unique approach to work-life balance and how the executive team and himself have created an inclusive and adaptable work culture.

Dec 04, 201908:59
EP-002 The Connected CEO's Advice On Entreprenuership

EP-002 The Connected CEO's Advice On Entreprenuership

In this episode, The Connected CEO gives advice to aspiring entrepreneurs on what it takes to be a top executive! Tom Cardella elaborates on the different aspects of business and what tough decisions had to be made to make sure the companies he led were successful!

Dec 04, 201911:15
EP-001 The Connected CEO with Tom Cardella

EP-001 The Connected CEO with Tom Cardella

In the first edition of The Connected CEO Tom Cardella dives deep into his background and the challenges and situations that have made him successful today. Stay tuned to hear entertaining stories and wise advice from The Connected CEO!

Dec 04, 201909:56