Humanize P.R.O.F.I.T.

Craig Poole and Dan Hoch talk to Toni Reece about the strategies behind the fantastic growth the DoubleTree by Hilton Reading, is experiencing.  It’s about the alignment of people, growing the business has to include growing the employees.  Moving people out of their comfort zones, giving them more freedom to be innovative.  This episode shines a spotlight on the Human side of Humanizing Profit.

Right now in our communities, our most vulnerable people are being given 30 day notices to vacate their apartments.  The wave of homelessness is expanding beyond our comprehension.  In this episode, Craig Poole, driven by his high level of empathy and concern for those who are being marginalized, uses his voice to become their voice for hope.  Craig speaks about what we (collectively) can do to help those, who by no fault of their own, are being put out of their homes and onto the streets.  How can we all come together and help those who are suffering, as Craig calls it, from an evictiondemic.

Craig Poole and Dan Hoch join Toni Reece in a conversation about the power of an employee feeling valued, their work valued and their role in your company valued.  Understanding their value directly impacts the quality of their work.  Listen to this important conversation about self-worth, feeling valued and how it all ties together into Humanize P.R.O.F.I.T.

Craig Poole joins Toni Reece and Dan Hoch to share his thoughts on the "Wonderment Principle".  This strategy not only applies during the holiday season but is incredibly effective all year round.  At the end of this episode you will be asking yourself "Where are we applying wonderment?"  Enjoy!

Toni Reece is joined by Dan Hoch, Margaret Morgan and Madison Arters in this special episode of Humanize Profit.  Madison and Margaret work in the Sales Department of the DoubleTree by Hilton Reading, but this conversation isn't about Sales, it's about the experience.  Their experience in the world of hospitality and why they do what they do.  What moves them and what inspires them - it's a great conversation.  Join the fun!

Kyle Allison shares with Toni Reece and Dan Hoch his journey to making a documentary about the DoubleTree by Hilton Reading.  Kyle wanted to learn the secret to this hotel's success and their consistent honor of being the #1 DoubleTree worldwide.  He came to visit the hotel, meet Craig Poole, the General Manager, interviewed employees and made a movie!  Follow Me and I Will Be Behind You is the name of the documentary and in the interviews you will hear loud and clear the strategy of Humanzing Profit at work.

Meet the newest member of the DoubleTree by Hilton, Reading, Kyle Allison. Kyle talks to Dan Hoch and Toni Reece about how he lives outside of his comfort zone constantly and what that has done for his career. As part of the strategy of Humanizing Profit, Kyle’s experience touches on the power of resilience and bouncing back as well as having the freedom to fail and fail quickly. Kyle’s story is incredibly relatable and relevant as we all navigate through the world of work!

Dan Hoch, Director of Business Development, The DoubleTree by Hilton, Reading, joins Toni Reece this week to talk about excellence!  Most times standards of excellence come from the top down as directives.  Humanizing P.R.O.F.I.T. turns that on its head and allows for multiple people at the point of impact gathering feedback to assist in creating and communicating standards of excellence!  Another great story in action!

Rich McCadden, Director of Room Sales for the DoubleTree by Hilton Reading, joins Toni Reece to share his story of resilience, optimism and staying connected to support during COVID!  Rich talks to Toni about what it was like to start a new job, build new sales relationships and how even rejection looked and felt a little different during COVID-19.

In this episode, Toni Reece is joined by Dan Hoch, Director of Business Development for the DoubleTree by Hilton, Reading.   Dan talks to Toni about his own experience of moving from a self-centered approach to leading (ticking the boxes of things to get done) to a selflessness approach to leading.  Dan knew he wasn't happy or effective in his position and how he was managing.  Dan shares the big bold moves he made not only for himself and his staff but also how these bold moves had significant impact on PROFIT!

Toni Reece talks to Dan Hoch, V.P. of Business Development and Nate Rothermel, Artistic Director, both from the DoubleTree by Hilton, Reading about honoring the guest and providing joy through the creation of an immersive performance experience.   Listen as they describe taking the guest experience and creating moments of delight and surprise.  Innovation and the freedom to create magical moments of joy is the essence of humanizing profit!

In this episode Toni Reece speaks to Craig Poole, President of Reading Hospitality Management, LLC, and Steve Bonner, V.P. of Food and Beverage at the DoubleTree by Hilton Reading about merging their collective businesses during the pandemic.   It was about acquiring, aligning and creating a partnership that has become a win/win for the hotel and the community.  

Craig Poole, President of Reading Hospitality Management LLC, and General Manager of DoubleTree by Hilton Reading, joins Toni Reece in this episode to share his wisdom regarding getting your pros ready to be better than ever.  Your leaders and managers are coming out of a global pandemic, coaching and leading is the way forward.  They are already the best but we need a strategy to get them to be better than their best!

Chassiti Anderson, General Manager of the DoubleTree by Hilton Reading, shares her personal stories of the value of caring for each other and how that human transaction creates a win/win for both the hotel and the community it serves.  

We are back and on fire with innovation!  In this episode Dan Hoch, Director of Business Development for the DoubleTree by Hilton Reading, PA talks to Toni Reece about Humanizing Profit as it applies to Innovation.  Innovation as a strategy during COVID brought fresh ideas and profitable business to the hotel and the community.