Skip to main content
Totem Talks

Totem Talks

By Totem Consulting
The Totem Podcast hosted by Mark Smith and Helen Frewin.

Offering insights into the world of psychology and business, with guest speakers and topical chat.
Where to listen
Apple Podcasts Logo

Apple Podcasts

Google Podcasts Logo

Google Podcasts

Overcast Logo

Overcast

Pocket Casts Logo

Pocket Casts

RadioPublic Logo

RadioPublic

Spotify Logo

Spotify

Episode 66: The Psychology of Great Customer Service
A slightly different podcast than our advertised schedule called for, but the requests for this particular topic just kept rolling in - and who are we to deny our adoring fans? In this month's podcast Mark Smith & Helen Frewin explore the psychology behind great customer service, which is actually rather simple.  Taking inspiration from the masters John Lewis and stretching the legs of our newest team member, we cover everything from empathy to allyship - and even throw in The Hero's Journey for good measure (high five to Edward Burnett Tylor) As always, we love getting your feedback and suggestions for topics - so don't be shy and get in touch! https://www.totem-consulting.com/about-us/contact/
21:28
June 21, 2022
Episode 65: Cognitive Behavioural Hypnotherapy
I thought you were going to just say Therapy - what's the Hypnotherapy all about?  This month we take a deep dive into the world of CBH with our guest Sarah Makinde - consultant and coach extraordinaire! But is CBH not just the tried and tested CBT with a side serving of Hypnotherapy?  Yes and no.  Sarah explains the similarities and differences,  explaining how CBH gives us the tools to manage stress and feelings of anxiety, as well as some physical ailments.  We also peer into the “cognitive-behavioural” theory of the nature of hypnosis - which surprisingly - rejects the notion of a hypnotic “trance”... As Helen mentioned in the podcast, there are countless links that we could share with you, but here are our top two.  And if you want to connect with Sarah, here details are below: Sarah Makinde - LinkedIn Subscribe to Headspace Leaves on a Stream Exercise Huge thanks to Dr. Laura K. Schenck at https://www.mindfulnessmuse.com/ for that last one...
26:18
May 18, 2022
Episode 64: Psychological Safety Part 2
The belated follow up to Totem Talks Episode 32: Psychological Safety comes the aptly titled; Psychological Safety Part 2! Wrestling with the importance of learning cultures, listening to understand and challenging the word “but”. One t, not two. In this month’s episode Mark Smith and Helen Frewin delve deeper into several key components of Psychological Safety in the work place. If you would like to read Google's Project Aristotle's own research into this subject, visit here: https://rework.withgoogle.com/print/guides/5721312655835136/ And if you’d like to know more about our view on learning cultures, we’ve got plenty of freebies on our website: https://www.totem-consulting.com/learning-organisations/ And a rather fabulous download for you too… https://www.totem-consulting.com/cultures-of-continuous-learning/
17:25
April 26, 2022
Episode 63: Competence over Confidence
Hello fabulous followers!  In this month's Totem Talks we explore the very real and pervasive phenomenon of confidence - and the ability to come across as confident - masking a serious lack of competence in any particular skill or role. This is especially true in organisational cultures that promote people on the basis that they "speak up" or "engage confidently" with stakeholders.  By themselves these are worthy skills, but in the overall context of a role?  We're not so sure. Whilst offering insights and a few ways for organisations to break this trend, Helen Frewin and Mark Smith discuss the career limiting and often prejudicial effects this phenomenon has on those who are likely to be extremely competent, but choose to listen to others', rather than speak over them.
15:39
March 23, 2022
Episode 62: Assessment by Design
In this months Totem Talks, Mark Smith & Helen Frewin wrestle with the issue of Assessment.  And first up is a quick description of what we mean by that, as what we’re talking about here is taking a group of people and assessing their skills and behaviour against certain criteria.  Mostly. We also touch upon the candidate experience, asking should we put candidates under extra pressure at interview?  And then meander around the ins and outs of assessment best practice, from note taking to assessor training. If you love our stuff and want to find out more, visit our website to find out more or get in touch: www.totem-consulting.com
20:47
February 22, 2022
Episode 61: Role Profiling & Analysis
Well well!  The first Totem Talk of 2022 and crikey it's a good one - plus we have a new jingle and a new format for the new year.  All will be revealed as Mark Smith & Helen Frewin deep dive into the utterly overlooked and business critical process of Role Profiling.  But why is this our first topic for the year? It's not uncommon at this time of year for there to be a mad scramble for new employees and conversely - a mad scramble to find a new job.  Recruitment is always a hot topic in the new year and this year, especially so. The Great Resignation is upon us, or is it?   Either way, we're here to guide recruiters and hiring managers through the first and arguably most important step in recruitment - role profiling and analysis.  Do you know the job that you're actually recruiting for?  Do you know its nuances and pain points? We share top tips on how to start the process and discover the true value that a role offers to your business.
20:06
January 20, 2022
Episode 60: Christmas Came Early?
Well that's all folks!  The podcast calendar fell awkwardly this year and we had a decision to make, finish this years podcasting whilst we're on holiday in mid December, or wrap it up early. So Santa hats and Christmas decorations abound as Mark Smith & Helen Frewin review (a little early)  the magnificence that has been 2021.  We celebrate the highs, lament the lows and look forward to the coming year. Have a fabulous Christmas everyone!
20:36
November 26, 2021
Episode 59: Influencing Techniques
What do Totem & the FBI have in common?   Not a lot actually, but we do have a huge amount of respect for their Behavioral Change Stairway Model - which was developed by the FBI’s hostage negotiation unit.   It's a 5 step model to influencing others, and in this podcast Mark Smith & Helen Frewin cover the first 4 steps of the process, shedding light on one of the best techniques we know for engaging with and influencing others to get the outcome you want. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
14:29
November 12, 2021
Episode 58: Perfectionism isn't Perfect
Perfectionism is one of those interesting character traits that many aspire too, but it can often lead to drastically negative behaviour.   Research now shows us that perfectionism is an acquired trait, we’re certainly not born with it.  How perfect were your idle doodles as a 4 year old?  Perfectionism continually points to our failures, no matter how small and undermines our achievements.  So culturally, why do we prize the perfect outcome? In this episode, Mark Smith & Helen Frewin wrestle with this curious phenomenon offering insights and practical tips to recognising the value - and detriment - to perfectionism. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
17:20
October 29, 2021
Episode 57: Authentic Leadership
As globalisation has taken a hold of business, it’s become increasingly important for leaders to understand their role and capabilities within this new global view.    You can no longer ignore the potential gain (or loss, ahem...) to be derived from a single tweet any less than from an incoherent strategic vision.   In this episode, Mark Smith & Helen Frewin discuss the role of Authenticity for our leaders as they step forward into the limelight, and how those that are commercially thriving under this scrutiny have done so by introducing a transparency and authenticity to their interactions with the world.   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store:   http://www.totem-consulting.com/  http://www.totem-consulting.com/online-learning-store/   Have a great day everybody!
22:13
October 15, 2021
Episode 56: Acceptance Commitment Therapy
In this Episode, Mark Smith & Helen Frewin dive into the (relative) deep end of psychology in the work place - and specifically Acceptance and Commitment Therapy or ACT. ACT gets it name from it's core messages, namely to accept what is out of your personal control, and commit to action that improves what is in your control.  It's a modern mash up of CBT, Mindfulness and a few others. We once read that Action Commitment Therapy is "A therapy so hard to classify that it has been described as an existential humanistic cognitive behavioural therapy."   We're not too sure if that is an endorsement or not?  But we're certainly huge fans and would recommend it as an approach to untangling a few of the tricky situations we find ourselves in from time to time. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
17:47
October 01, 2021
Episode 55: Better than Confidence
It's official, Helen's book has arrived!  Well, sort of...   There is a draft version in circulation, being read and edited this summer ready for publication in early Decemeber.  But what has the journey been like, how difficult is it to write a book?     Helen Frewin offers us her thoughts on the book writing process, as well as an extended peak at the content of her book - Better than Confidence!  As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store:   http://www.totem-consulting.com/  http://www.totem-consulting.com/online-learning-store/     Have a great day everybody!
18:42
September 17, 2021
Episode 54: Rating Scales
In business we crave the ability to quantify everything, from our sales targets to the number of toner cartridges we use.  Why shouldn’t our people be the same?   The ability to rank our employees in a given context and to assign performance-related perks (or not) has been the bread and butter of the average HR department for decades.  Where would General Electric and Jack Welch be without them? In this episode, Mark Smith & Helen Frewin discuss the challenges and downsides to using rating scales.  Given that many of us still need to use rating scales, we give practical tips on how to make the best of them. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/
22:40
September 03, 2021
Episode 53: How to be a great Consultant
The third and final installment in our summer series on running your own business.  In this episode, Mark Smith & Helen Frewin explain how you can differentiate yourself from the competition. And it's quite simple really.  Do a good job. But what does that mean and what are the practical steps you can take to ensure you're exceeding the expectations of you clients?   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
25:30
August 20, 2021
Episode 52: Getting Clients
Part 2 of our summer series on running a business!  This week we cover the number one asked questions when it comes to setting up a consultancy - how on earth do you get clients? Not to brag but we have a pretty sweet list of clients, featuring some of the biggest businesses on the planet - but how did we manage to muscle our way onto their supplier list? In this episode, we'll explore the purpose, passion and drive you'll need to get the clients you want and give you some best practice hints and tips that let you make that all important first contact. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
26:16
August 06, 2021
Episode 51: Starting your own business
Have you been thinking about quitting your job?  Maybe you'd like to venture out on your own?  But  how on earth do you actually start your own business?  How do you get clients?  How do you do a good job?   In this weeks podcast we take a slight detour from our usual topics to cover the in's and out's of running a company - whether you should be self-employed, or a limited company and we even shed light on the dreaded VAT department!   So welcome to the first part of a three part summer series on running your own business! As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/
26:40
July 23, 2021
Episode 50: An interview with Dr Penny Pullan
A special treat this week listeners!  Helen Frewin has the opportunity to speak to Dr Penny Pullan about the in's and out's of Hybrid working, how to make the most of it and how to succeed when delivering your training programs to a team who may or may not even be in the room. It's a genuine masterclass in practical tips and subtle but powerful ways of framing learning sessions to get the most out of them for your business and your delegates. There's even time to shamelessly plug her latest book: Making Workshops Work: Creative Collaboration For Our Time Which should be top of your reading list if working in the HR / Training space and beyond. You can find out more about Penny here: https://makingprojectswork.co.uk/penny-pullan/ Or find her on LinkedIn here: https://www.linkedin.com/in/pennypullan/?originalSubdomain=uk As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
32:20
July 09, 2021
Episode 49: Flexible Thinking & Hybrid Working
Many companies are beginning to wrestle with the "new normal" world of work.  Will you be expected to go into the office every day? How will you make that work? Could you carry on working from home?    The uncertainty and worry about change (as much as we might also be desperate for some change!) can be distracting and debilitating.  If you’re not in a position to make or influence decisions about how the business responds during this time, what can you actually do?   Developing your resilience or your flexible thinking can be critical for staying effective and focused, no matter what life throws at you in the next few weeks and months. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/
18:08
June 25, 2021
Episode 48: The Trusted Advisor
In this weeks podcast, Mark Smith & Helen Frewin discuss the Trusted Advisor model - the common sense approach to building strong relationships as advisors - but also the The Challenger research from CEB and how these two sales models interact with one another. The Trusted Advisor model was and still is invaluable for sales, consulting and internal advisory functions like HR, Finance and IT, in showing us how to build trust and therefore achieve better outcomes. But does the Challenger research mean the Trusted Advisor model is obsolete? As always, you can find loads of free resources on our website: http://www.totem-consulting.com/evolving-the-trusted-advisor/ http://www.totem-consulting.com/the-trusted-advisor/ http://www.totem-consulting.com/challenger-business-partners/
19:50
June 11, 2021
Episode 47: Writing a Book pt.2
In this week's episode of Totem Talks, Helen Frewin and Mark Smith catch up on her book writing progress.  In a fascinating twist, another book has appeared on the horizon! We share the ins and outs of how this new book has come to be, the progress gained by having a publisher in your corner and the challenges ahead.  Helen also gives us a sneak peak into the content, and what we can hope to expect in the coming months. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
19:36
May 28, 2021
Episode 46: Coaching for Managers
If you’re a people manager or supervisor, how could asking a few open questions help you better manage your team?  Whereas our previous podcasts on coaching have been from our perspectives as coaches, in this conversation we chat about the simple ways managers can use coaching every day, to unlock ideas and the team’s potential. We also mention some of the live training events we'll be running this summer, you can have a peak here: http://www.totem-consulting.com/live-events/ As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
16:52
May 14, 2021
Episode 45: Hybrid Workplace Management
In this week's podcast Mark Smith & Helen Frewin have a proper good natter about the impact of Hybrid Workplace Management.     Exploring what our clients are up to, how we're supporting them and some of the early challenges we're facing as a business in the "new normal" of work.   We're so excited by all of this we've even dedicated one of summer workshops to developing your skills in this area: http://www.totem-consulting.com/event/managing-teams-in-a-hybrid-world/
16:31
April 30, 2021
Episode 44: Brain Fog in the Workplace
What an earth is Brain Fog? Do you find yourself wandering into rooms and completely forgetting why you're there?  Or struggling to focus for anything longer than 20 minutes?  Or that your thinking is sluggish and treacle like? In this episode Mark Smith & Helen Frewin discuss recent research that has suggested that uncertainty and isolation during the Pandemic may have affected our mental health.  Offering top tips on what you can do for yourselves and your employees to overcome the symptoms of Brain Fog. Jump to this article by the Guardian for more information - Brain fog: How trauma, uncertainty and isolation have affected our minds and memory. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
15:46
April 16, 2021
Episode 43: Grace Marshall Interview
It’s here!  Author, speaker, Productivity Ninja and all-round fabulous human being… Grace Marshall’s new book “Struggle: The surprising truth, beauty and opportunity hidden in life’s sh*ttier moments” is a fantastic read and incredible resource to help us all through tough times, and times when we’re struggling and we don’t know why.  Helen Frewin had the pleasure of chatting with Grace, discussing the book and sharing where each of them could particularly relate to the content.  Pre-order your copy now at: https://gracemarshall.com/struggle/#GETTHEBOOK  and you’ll get a complimentary ticket to The Struggle Conversation – an evening with Grace and some special guests.
26:41
April 01, 2021
Episode 42: We're One Year Old!
Come and celebrate with the Totem team as we mark our one year podcast anniversary.   This podcast is arguably focussed towards the budding entrepreneur or small business owner, it's been a crazy 12 months - so we look back at what has kept us going and what we've learnt as business leaders. We also explore some of the struggles and triumphs we have learnt from over the last decade too - wisdom that has been hard gained and we're happy to share. As mentioned by Helen, we're interviewing Grace Marshall in the next episode and you can find her book here... https://gracemarshall.com/ https://gracemarshall.com/struggle/#GETTHEBOOK As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
24:18
March 19, 2021
Episode 41: Telephone Interviewing
Cast your mind back to the distant past.   A distant time when we'd actually make phone calls to speak to one another, and fret over our remaining minutes or put the phone down before the 60 minute mark...  Remarkably, telephones still exist.  And they're as useful as ever - especially when interviewing candidates. We explore the challenges and natural limitations of telephone interviewing and provide some top tips on scoring guides that can help highlight and overcome the classic biases at play. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
19:48
March 05, 2021
Episode 40: Psychometrics
Over the years we’ve acquired quite a bit of expertise working with psychometrics.  We’ve found it was in our clients interest – and therefore in ours – for us to remain independent from any particular test publisher, but we still aim to be a well connected user of a range of different tools and training packages. In this podcast, Mark Smith & Helen Frewin discuss some best practice tips for using psychometrics in your organisation, where they're appropriate and where you'll need additional tools. And don't take our word for it, we highly recommend the fabulous people at Sten10 for a second opinion... https://www.sten10.com As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
16:12
February 21, 2021
Episode 39: Inclusive Leadership
This week is Race Equality Week and Mark Smith & Helen Frewin discuss how our work at Totem is evolving to support Diversity, Equity & Inclusion. We cover the importance of weaving D,E & I into the very DNA of your Leadership programmes and not simply including this important concept as an afterthought or tick box exercise. Mark aptly shows us that white privilege can run deep and unseen, even in the minds of those working hard to promote racial equality.  There's still lots of work to do! As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
22:02
February 05, 2021
Episode 38: 3 Conversations with Tara Humphrey
In the latest instalment of Helen Frewin’s 3 Conversations interviews , we’re joined by the fabulous Tara Humphrey - founder of THC Primary Care and host of the Business of Healthcare Podcast. Sharing her experiences in challenging conversations with not only her husband but also herself too, Tara offers incredibly useful tips she has learnt along the way. If you would like to get in touch with Tara, you can find her through her website or Linkedin: https://www.thcprimarycare.co.uk/ https://www.linkedin.com/in/tarahumphreythc/ And we highly recommend Tara’s podcast the Business of Healthcare Podcast, which is available on a range of platforms you can connect with by going here: https://www.thcprimarycare.co.uk/thebusinessofhealthcarepodcast
26:07
January 22, 2021
Episode 37: Goal Setting
We're back!  The Totem team are back in podcast mode and what could be more clichéd than starting the New Year with a podcast on goal setting? In this episode, Mark Smith and Helen Frewin ease themselves back into podcast life by sharing their thoughts on the importance of setting personal and business goals and offer just a hint or two, to enable you to do it well. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
16:47
January 08, 2021
Episode 36: The Last Totem Talk?
No not really!  That's just a bit of playful clickbait to celebrate the last Totem Talks podcast of 2020 - a remarkable year by any definition! In this weeks episode Mark Smith & Helen Frewin discuss what they've learnt as business leaders this year, discussing the importance of applied learning, resilience and confidence.   We also share a few tips on how you might like to approach adversity and what has worked well for us in the craziness that has been 2020.  We'll be back in the New Year with a slightly different format so until then - take care, stay well and have a fabulous festive holiday!  If you'd like to be one of our Podcast guests or have a topic you would like to hear us discuss, you can get in touch with us below and we can have a natter! http://www.totem-consulting.com/about-us/contact/
20:45
December 04, 2020
Episode 35: Values based Business
The words mission, vision, and values hold very different meanings to different people.   What do they mean for you? In this podcast Mark Smith & the fabulously dressed Helen Frewin focus on the word "values" - specifically values within a business context.  What do they mean for individuals?  What do they mean for corporations?  How can they be aligned?  We dig deep into the potential cost of working to your values, but ultimately - what you're going to gain. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
20:40
November 27, 2020
Episode 34: 3 Conversations with Osaro Ewansiha
In the latest Totem Talks we focus again on 3 conversations, as Helen Frewin is progressing with the writing of her book. This week Helen Frewin interviews Osaro Ewansiha – and prepare yourself for a breath of fresh air! Passion, drive, willingness to challenge traditional ways of thinking, overcoming a lack of confidence and speaking up about the need for change.  Osaro shares his experiences and thoughts on identity, challenging people’s assumptions and he sparks a movement towards embracing the new generation joining the workplace. Enjoy! You can find Osaro here – https://www.linkedin.com/in/osaro-ewansiha/ And follow his amazing work with Class of 2020 here: https://www.classof2020.org.uk/
25:33
November 20, 2020
Episode 33: 3 Conversations with Charlotte Speak
In the latest Totem Talks we focus again on 3 conversations, as Helen Frewin is progressing with the writing of her book. This week Helen Frewin interviews the amazing Charlotte Speak, Director of Power of the Parent. Charlotte spends her time delivering strong returns workshops for various businesses, helping parents return from parental leave well and work to their strengths.  Charlotte shares difficult memories in this interview about a conversation after a miscarriage, and offers great insights into how to have great conversations with people, including children! Find out more about Charlotte’s great work here: https://www.power-of-the-parent.com/
20:48
November 13, 2020
Episode 32: Psychological Safety
Perhaps not quite what you think, but Psychological Safety is a term almost exclusively used in a workplace setting.   A term that came to prominence thanks to the clever folks at Google, Psychological safety is being able to show who you really are without fear of negative consequences to your self-image, status or career. The wikipedia page on this concept is actually quite fabulous: https://en.wikipedia.org/wiki/Psychological_safety And if you would like to read Google's Project Aristotle's own research into this subject, visit here: https://rework.withgoogle.com/print/guides/5721312655835136/ As we discussed in the podcast, this work has a great deal of overlap with Patrick Lencioni's work.  Patrick is a legend and well worth finding out about: https://www.tablegroup.com/pat/ As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
21:11
November 06, 2020
Episode 31: Good Discrimination?
With Black Lives Matter and a greater awareness than ever before about unfair discrimination, have we forgotten that some discrimination is good? How do we stay focused on discriminating against job criteria when we’re interviewing?  How do we avoid the distractions of other things when we’re interviewing or CV-screening? And how important is it to consider bias and racism when looking at improving your recruitment and selection processes? Helen Frewin and Mark Smith share their experiences of clients asking for help with interviewing – sometimes asking for the bias piece to be included and sometimes asking for it not to be included! How can we respond and what can we do to be better interviewers? And where does racism really show up in recruitment anyway? As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
18:10
October 30, 2020
Episode 30: Wellbeing
In this weeks podcast Helen Frewin & Mark Smith discuss the idea of Wellbeing.  An often used, but poorly defined word that can cover everything from our mental to physical health. We share our personal experiences of “wellbeing” acknowledging that we’re human beings first and employees second, as our anxieties and concerns about our personal lives will leak into anything to do with work.  So give yourself time to acknowledge this and be kind – to you, your colleagues and your family. We also share a few tips and observations from what we’ve seen work well - perhaps the best being that we give our brains a moment to switch off, which has been shown in many different ways to benefit the quality of our thinking - which is not a bad place to start! As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
17:48
October 23, 2020
Episode 29: Vulnerability
It strikes us that the traditional view that managers must have all the right answers and never be seen as weak, is more damaging now than ever before. We want an engaged team of talented people to lead us forward to great success, and that only happens by gaining their trust.  A great place to start is in building trust is through selective vulnerability.  In this podcast, Mark Smith & Helen Frewin discuss the concept of vulnerability in the workplace.  When is it appropriate?  How to use it?  Does it actually work? We explore these questions and more, whilst sharing our own personal & business insights as to why we think this will be a future proof skill for the next generation of managers. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
19:10
October 16, 2020
Episode 28: Coaching for All
We have been delighted this year to have received more requests for coaching than ever before.  We’re delighted because we love doing it.   It’s one thing working with 12 people on a workshop, but the difference we can see in someone, working 1:1 over six months, is incredibly rewarding. Following on from last weeks podcast about Coaching - Mark Smith & Helen Frewin discuss just how useful coaching and it's techniques can be in everyday life, in every context and for everyone.  Touching on the key questions to ask one another through to your mindset when hearing the answer... As promised in the podcast, here is the link to a highly recommended training course in Listening: https://acornchristian.org/ As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
23:06
October 09, 2020
Episode 27: Coaching
Feeling stuck?  Maybe you know where you want to get to, but you’re going around in circles.  Or maybe you haven’t worked out yet what direction you want to take. 1:1 coaching gives you the thinking space and time to make progress.  To work out what’s working, what’s not and what you can do about it. In this episode, Mark Smith & Helen Frewin discuss how you can maximise the benefits of coaching by defining your objectives, starting with an open mind and evaluating what you are gaining from the time and money you are investing. As always, you can find loads of free resources on our website or Pay as You Go coaching in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/onetoone/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
21:09
October 02, 2020
Episode 26: Work Life Harmony
“How do I achieve a better work-life balance?” People ask us this all the time, and we feel like it’s the wrong question.  Because balance seems elusive and something we will never achieve.  It’s always a weighing-up exercise, as we work to balance the scales. Shall I put work first, or family first?  That project or my self-care?  This deadline or the opportunity to play with the kids?  These seem like impossible choices and choices that leave us feeling full of guilt.  And that’s not great for work or life. In this podcast Mark Smith and Helen Frewin explore Work-Life Harmony - an internal calm, feeling good about what you’re doing, no matter how busy you are or whether that thing you’re doing is work or personal - integrating all of life: family, friends, the things we love, work, self-care, all together.  As promised in the show, here is the link to Peter Bregman's book 18 Minutes: https://bregmanpartners.com/books/18-minutes/ As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
15:28
September 25, 2020
Episode 25: Self Care September
This week we're celebrating the work of Action for Happiness, and focusing on their Self-Care September.  Inspired by a previous podcast (Episode 22) Mark Smith and Helen Frewin discuss the idea of self care, and that it is not selfish. Exploring practical tips to rest and relax, we dig deeper into the importance of restorative care.  After all, we're not robots or machines, we don't have batteries that can be recharged or software that can be instantly updated.  So let's reclaim a little of our humanity and remember what it is to be a Human Being - not a human doing. To connect with Action for Happiness you can visit here: https://www.actionforhappiness.org/ https://www.actionforhappiness.org/self-care-september As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
19:50
September 18, 2020
Episode 24: Don't Game the Recruitment System
Maybe the way we’ve been brought up to think about job seeking isn’t so helpful...  Mark Smith & Helen Frewin take a turn for the unexpected in this week's podcast. Originally billed as an opportunity for those seeking work to learn what may be expected of them during a recruitment process, they discover two very simple truths.  How you project yourself and honesty are more important during the recruitment process than ever before.   Create a life you want to lead, not the life you have to lead. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
15:40
September 11, 2020
Episode 23: Recruitment for Recruiters
Where to start when recruiting?  Whilst we don’t want to teach you how to suck eggs – whatever that means, we do often get asked what simple steps can be taken to make a more robust hiring decision. So here they are. Exploring best practice, virtual assessment, internal mobility and the cost of getting this wrong, in this podcast Mark Smith and Helen Frewin explore the upcoming changes to our industry as the economic bite from Covid is finally felt.   As promised (by Helen) here are the links to SHL and PSI's virtual assessment suites: https://www.shl.com/en/solutions/virtual/virtual-assessment-development-center/ https://www.psionline.com/en-gb/assessments/virtualac/ As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
21:02
September 04, 2020
Episode 22: 3 Conversations with Andrea Newton
In the latest Totem Talks we focus again on the 3 conversations that have influenced a persons life.  This week Helen Frewin interviews the fabulous Andrea Newton  - Director of ABD CCT.  Continuing Helen's research, Andrea explores the 3 conversations that have shaped her life, offering candid insights into the work of suicide prevention in the workplace.  You can read her story in the Manchester Evening News... As mentioned in the video, Andrea is hosting a free webinar in support of World Suicide Prevention Day #WSPD.  The webinar, Suicide - The Silent Killer in Your Business is on September 9th, 2020 @ 11:00 AM.  You can register for the event here: https://abdcct.co.uk/events Or to find out more about World Suicide Prevention Day, please visit here: https://www.iasp.info/ You can connect with Andrea here: https://abdcct.co.uk/contact https://uk.linkedin.com/in/andrea-newton-abdcct As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934
25:17
August 28, 2020
Episode 21: How's it Going?
In this week's episode, Mark Smith and Helen Frewin take time to pause and reflect on the last few months.  Covid 19 has forced an entire society to "Pivot" it's work, it's expectations and challenged us all to really assess what is important in our lives. So grab yourself a Gin & Tonic, relax and shoot the breeze with the two of us as we explore what has stood out to us as business leaders & psychologists over the last few months. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
20:37
August 21, 2020
Episode 20: Building Confidence
Is confidence something you can build?  Are some people just naturally more confident than others? Yes of course, some people have more confidence than others, but you can also learn to build your confidence.  In fact, if you think about it, there is benefit in considering “confidence in what?” As I might be confident in skydiving but not in public speaking. Another person might be confident in giving feedback to their boss, but terrified by the idea of walking into a party alone. Mark Smith & Helen Frewin discuss the concept of Confidence, as a mix of thoughts and feelings, which we can work on and how it is built up or damaged over time.  They also discuss how to build your self-awareness, a critical first step in building confidence and the best thinking methods  to build your confidence now and in future. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
22:10
August 14, 2020
Episode 19: Networking Online
Maybe networking has never been your thing. Maybe you were working on it pre-lockdown. But how can you do it now? Whether you’re working from home, or facing a hybrid of moving between the office and your sofa, how can you be growing your network? What benefits could that bring you in terms of your in-house network for projects and career development, and your external network for different opportunities? Mark Smith & Helen Frewin explore the good news that networking need not be as painful as many people find it! So often we worry about what to say and how to be interesting, but we can remove that pressure and make networking a far more pleasant experience. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Have a great day everybody!
20:12
August 07, 2020
Episode 18: Becoming an Entrepreneur?
If you're thinking about becoming your own boss, we may have some advice for you!  The word entrepreneur is certainly the flavour of the moment, it’s even been reported that school children and college students are beginning to use this phrase in connection to their career aspirations.  Which is awesome! But what does being an entrepreneur mean?  The connection with profit is unmistakable, and working to your own agenda is certain but in this podcast Mark Smith & Helen Frewin expand on the hidden joys and difficulties of being entrepreneurs. Huge thanks to Johnny Pawlik at Mantra Media for interviewing Helen on his podcast, and providing the spark to this conversation.   If you fancy listening to Helen twice, and going into a little more detail herself on this topic, follow the link! https://mantrahq.com/episodes/the-entrepreneur-series-episode-13-helen-frewin/ As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
28:01
July 31, 2020
Episode 17: Emotional Intelligence
Success requires more than traditional skills & intelligence (IQ).  This is true of leaders, managers and every member of the workforce.  Each person needs to deal with the emotions related to their work, both their own and others.  This is where the concept of Emotional Intelligence (EQ) comes in.   Originally coined by two American psychologists, John Mayer & Peter Salovey, research in over 200 companies and organizations worldwide suggests that about one third of the difference in job performance is due to technical skill and cognitive ability while the remaining two thirds is due to emotional competence.  In top leadership positions, over four fifths of the difference is due to emotional competence!     In this podcast, Mark Smith & Helen Frewin explore the four key components of EQ; Perceiving Emotions, Using  Emotions, Understanding Emotions & Managing Emotions.   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store:   http://www.totem-consulting.com/  http://www.totem-consulting.com/online-learning-store/   And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts.   https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI  https://podcasts.apple.com/podcast/id1507293934   Have a great day everybody!
22:19
July 24, 2020
Episode 16: 3 conversations with Ali Carruthers
In the latest Totem Talks, Helen Frewin interviews the fabulous Ali Carruthers - Director of People Development & Change at Purple Pebble People.  Continuing Helen's research, Ali explores the 3 conversations that have shaped her life, offering candid insights into the Art of Conversation. You can connect with Ali and her team here: https://www.purplepebblepeople.co.uk/contact Or you can find them below too! https://www.linkedin.com/company/purple-pebble-people/ https://twitter.com/purplepebblepep As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
17:53
July 17, 2020
Episode 15: Defining Talent Management
Ever since the McKinsey paper The War for Talent was published in 1997, organisations have struggled with the idea of finding and keeping hold of their top talent. That may not have meant talent in terms of future leadership potential, but that’s the most common interpretation.  And that was 25 years ago too, so whats changed? In this podcast Mark Smith & Helen Frewin offer insights from a more up to date perspective, expanding upon Talent Management to include Potential, Work / Life Balance and Diversity and Inclusion. As promised in the video here are the links: http://www.totem-consulting.com/potential/ https://www.ysc.com/case-studies/rsa-insurance-group/ https://www.kornferry.com/uk/solutions/kf-digital/kf-assess As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
16:44
July 10, 2020
Episode 14: 3 Conversations with Lorna McCallum
The second instalment of Helen Frewin’s 3 Conversations interviews, as part of her book-writing journey, we’re joined by Lorna McCallum. No surprise, as a communications consultant, Lorna has a few things to say about good conversations!   Sharing her experiences in challenging conversations with her husband and with her dad, Lorna offers incredibly useful tips she has learnt along the way.   To prepare or not to prepare – seems to be something our interviewees have different perspectives on so far!   If you would like to get in touch with Lorna you can find her on Twitter or LinkedIn:   https://twitter.com/elephant_ic https://www.linkedin.com/in/lornahmccallum/   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store:   http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/   Have a great day everybody!
19:22
July 03, 2020
Episode 13: Unconscious Bias
What exactly is unconscious bias?  Put simply, it’s the decisions that we make every day - on an unconscious basis - in relation to other people.   Based on our gender, ethnicity, genetics, upbringing, education and so many other factors, our brains are wired in different ways.   And the tricky thing with different brain patterns is that we tend to like our own, because we only know our own ways of thinking and working.  Our minds are perfect echo chambers, everyone who thinks differently – more often than not we think of as wrong, misguided or weird.   In the broader context of the recent resurgence is the Black Lives Matter movement we feel that globally, we are all being challenged to sit up and take notice of our own biases,  the systemic racism around us and to make real and lasting change.  In this podcast, Mark Smith and Helen Frewin describe their upbringing and the influence of race upon their unconscious biases, their response to recent developments and how they plan to contribute to a future free from racism.   As mentioned in the podcast, Mark has been particularly moved by the work of Dr Laura Morgan Roberts, a consultant and researcher on the science of maximising human potential in diverse organizations and communities.   You can find out more about the workshops Laura runs and the book she helped write below:   http://www.lauramorganroberts.com/about.htm https://www.amazon.co.uk/Race-Work-Leadership-Perspectives-Experience/dp/1633698017   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store:   http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/   And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts.   https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934   Have a great day everybody!
26:17
June 26, 2020
Episode 12: 3 Conversations with Mark Smith
“I told my wife I was thinking of having an affair.” In the first of Helen Frewin’s 3 Conversations interviews as part of her book-writing journey, Mark Smith is in the hot seat. Sharing his experience of big scary conversations, little everyday chats and what he’s learnt about how to do all of this well – he certainly started big and scary with, “I told my wife I was thinking about having an affair.” A powerful example of the benefit of having a conversation before it is too late and a fascinating look at what we can learn from such challenging experiences. As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
21:33
June 19, 2020
Episode 11: How to Delegate
How do you Delegate?   Poor delegation will cause you frustration, demotivates and confuses the other people, and even fails to achieve the task or purpose itself. On the other hand, good delegation not only gets results, but also increases the capabilities of the team, and frees up your time for more important things.   In this podcast, Mark Smith & Helen Frewin explore the tricky topic of Delegation - easily one of the most important life skills we can learn. We explore a few different techniques to help delegate well, build trust with those around you and motivate your people.   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934 Have a great day everybody!
17:03
June 12, 2020
Episode 10: Developing Gravitas
What is Gravitas? And how on earth do we develop it?   In the latest episode of Totem Talks, Mark Smith & Helen Frewin discuss several key components to Gravitas, or that notion of your own ‘gravity’ or authority – sharing how you bring this to life through calm confidence, keeping it together under pressure, being personable and having credibility.   We also touch upon the physical aspects like the tone of voice someone uses, how they use silence, their posture and pace. Showing us how we can use our bodies to have great impact with our colleagues and clients.   As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store:   http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/   And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts.   https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934   Have a great day everybody!
16:46
June 05, 2020
Episode 9: Transactional Analysis
Transactional Analysis is one of the cornerstones of modern psychology. It was developed by Eric Berne, and describes the infamous ‘parent adult child’ theory. In this podcast, Mark Smith & Helen Frewin explore its use in our everyday lives, from home to work. Transactional Analysis is a great starting point for building your self awareness, and an awareness of others. So if you find yourself struggling to communicate with others (or others with you!) it can be a very helpful tool. We have several Transactional Analysis resources available on our website, but this is probably the most helpful: http://www.totem-consulting.com/transactional-analysis/ We’ve also done a quick book review on The Games People Play by Eric Berne himself – it’s an excellent read if you want to learn more about this subject: http://www.totem-consulting.com/the-games-people-play/ And if you’d like to find out more about our wonderful friends over at the Young MCA, here’s the promised link: https://www.mca.org.uk/about-us/the-young-mca As always, you can find loads of free resources on our website or Pay as You Go tutorials in our online store: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ And our podcast can be found on most mainstream platforms too, including Spotify & Apple Podcasts. https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI https://podcasts.apple.com/podcast/id1507293934
21:24
May 29, 2020
Episode 8: Toxic Masculinity
It’s Mental Health Awareness Week and the theme for this year is kindness. Mark Smith shares his personal mental health challenges and Helen Frewin quizzes him about how toxic masculinity can get in the way of some really good conversations, and our ability to be kind.   We were surprised that this ended up being a discussion as much about diversity and inclusion as it was about mental health….    And we realised how the language of “being open about mental health” might be the very thing holding men back. All with a fascinating debate about privilege in white middle class men too!   Follow the Podcast on Spotify or Anchor:   https://open.spotify.com/show/1wTd7m3g1fcJoWjiSqTBuI  https://anchor.fm/totemtalks   Find out more about us and our online learning store here:   http://www.totem-consulting.com  http://www.totem-consulting.com/online-learning-store/   Catch up with us on twitter too...   https://twitter.com/totemltd
17:55
May 22, 2020
Episode 7: Writing a Book
Helen is writing a book!   In this latest podcast Mark Smith and Helen Frewin discuss her tentative and surprisingly emotional first steps in writing a book.  What's the book about?  Who is she writing it for?  Secrets will be revealed...   If you're considering writing your own book, this podcast is a simple and quick way to catch that first glimpse of the journey that you'll need to embark on.  And as the book progresses, well update this playlist with more of Helen's discoveries.  In this podcast we mention the fabulous Alison Jones, who has helped us start on this exciting adventure...   https://alisonjones.com/ https://www.linkedin.com/in/alison-jones-9b09893/ Find out more about Totem here:   http://www.totem-consulting.com/ Catch up with us on twitter too...   https://twitter.com/totemltd
20:18
May 15, 2020
Episode 6: Difficult Conversations
Why do we not like giving feedback?  Why do we not face up to those honest, tough or difficult conversations?  Whatever we call them, and many businesses have tried their share of variations, feedback and performance conversations are still a challenge for many people. In this Podcast, Mark Smith & Helen Frewin look at why interventions to date may not have worked and share some top tips that are working well for us and our clients.  And then we'll get to some meaty stuff - preparing for the other person’s response… Find out more about us and our online learning store here: http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/ Catch up with us on twitter too... https://twitter.com/totemltd
22:20
May 07, 2020
Episode 5: Online Learning
What are other people doing with virtual learning?   This is a question we are getting asked a lot right now, so we thought we’d share a few experiences and tips that have come up across our clients.  Mark Smith & Helen Frewin talk about the stand out issues, and some personal quirks about the "new normal" during Covid-19. Find out more about us and our online learning store here:   http://www.totem-consulting.com/ http://www.totem-consulting.com/online-learning-store/   Catch up with us on twitter too...   https://twitter.com/totemltd
19:18
April 27, 2020
Episode 4: Coping with Anxiety
Business Psychologist Helen Frewin and her trusty sidekick Mark Smith give us an overview of what causes anxiety and tips to manage it.  In this fourth episode, we also explore Acceptance & Commitment Theory, and how it can help you overcome your anxieties. Find out more about us here: http://www.totem-consulting.com Catch up with us on Twitter too... https://twitter.com/totemltd
19:03
April 20, 2020
Episode 3: Silo Working
Silos in the workplace cause nothing but frustration for customers, clients and employee's alike, so why do we often find ourselves operating in this way? Mark Smith & Helen Frewin have a natter about their experience of silo working, the psychology that creates silos, and how to challenge the 'silo' mentality. Find out more about us here:  http://www.totem-consulting.com Catch up with us on Twitter too...   https://twitter.com/totemltd
18:53
April 14, 2020
Episode 2: Working from Home
Make the most of Working from Home.  Helen Frewin & Mark Smith explore some of the nuances of working from home, offering tips for productivity and sign posting the dangers.   If you would like even more top tips you can visit our dedicated web page here:   http://www.totem-consulting.com/working-from-home/
18:25
April 10, 2020
Episode 1: The First One
Totem dips its toes into the murky world of Podcasting.  Who are we?  Why are we here? Secrets will be revealed!
15:45
April 06, 2020