The TPM Podcast

This week podcast hosted by Sean Price is with Alex Tatham, Managing Director at Westcoast Limited.

“Be the leader you would want to follow”

Today we hear about the Alex’s journey and how it lead him to be the Managing Director at the UK largest IT company Westcoast Limited. Starting off working his way up to a senior management level in accountancy at Ernst & Young. The main objective that was given to Alex at Westcoast, was to grow the business to £4 billion pound, starting at £600 million. Such an extraordinary task required tremendous amounts of effort, wisdom and determination. In the episode you will hear exactly how he took on that challenge and how he and the staff at Westcoast have been operating to achieve it. (There has roughly been an 800% grown over the 12 years Alex Tatham has been Managing Director!).

“what are your opinions on a 4 day working week… well I want a 6 day week!”

Alex mentions one of his regrets is not getting into sales sooner, since he was in accountancy before. Whilst he admits his days at Ernest and Young were great Alex reveals his true career path in life was always working in sales. Sean and Alex also discuss the current affairs surrounding Covid-19 and “Freedom Day”, now everybody is faced with something new to fear, being “pinged” by NHS Track and Trace. We also speak on the inequalities there are within the IT service industry and how Westcoast Limited are removing those stigmas and changing the norms in the industry, especially in regard to the woman- man ratio within the “The Channel”.

From servicing 5 machines a day to 5,000. We take a look at Westcoasts exponential growth and how being a privately owned business with good finance has helped expand the business massively. In today’s episode we see find out about Alex’s views on working from home, hearing that he would rather people be in office to create the energy for high levels of productivity as well as interacting and enjoying speaking to staff. Mentioning bell ringing after any big success has been temporarily stopped because of Covid-19. Alex goes on to give us an inside view on what life is like at Westcoast, discovering there isn’t a “open door policy” because there aren’t any doors or secluded offices where senior staff work, all the sales team including Alex and Joe sit at their desks in the office with everyone else. Giving employees the opportunity to ask questions and seek support.

(Fun Fact Alex and his wife Sue, are the first ever married couple to come out of the show “Blind Dates”!)

This week podcast hosted by Sean Price is with Steve Phillip Suicide Prevention and Workplace Well-being Advocate and Founder of The Jordan Legacy.

Today’s episode we hear about Steve Phillips experience and The Jordan Legacy Foundation. Listening to his story of the day he had one of the worst calls anyone can possibly get. 4:22 pm, Wednesday December 4th 2019, Steve answered the phone to his Son’s girlfriend crying later informing him that his 34 year old son Jordan took his own life…

“Every 40 seconds someone in the world takes their own life” - World Health Organisation 

Steve later set up The Jordan Legacy with the hopes to achieve 4 main goals 1.To improve the mental health and wellbeing of individuals.

2. To reduce feelings of social isolation and increase community spirit.

3. To improve support structures within organisations to improve staff wellbeing and quality of life.

4. To support a societal change in culture from ‘what you have’ to ‘who you are’ being most important.

Steve now goes to global businesses to help and inform them about how to recognise and tackle bad mental health amongst staff, supporting them with issues regarding wellbeing in the workplace. Even mentioning his talks with architects that design certain buildings in order to prevent suicides from occurring, similar to the nets placed on the Golden Gate Bridge in San Francisco.

We also mention the British “stiff upper lip” mentality within UK society. When it comes to opening up about failures and personal problems building up affecting our mental health the UK tend to reserve and bottle up their issues. Taking a look at how the UK education system doesn’t give you the correct skills in order for dealing with hardships and failure. This has resulted with many young people being unable to speak their mind and feel comfortable to bring up certain topics to family and friends in later life. Even till today, its still obvious that the new generation of young people are still affected, hearing about the conversations Sean and Steve have both had with younger members of staff, being distraught mentioning they are a “failure” because they haven’t got a sports car, house etc (even though they are only 21). There has been a recent trend on social media, where people are portraying their lives in a warped exaggerated way where the majority see the minority’s Lavished luxurious life and start to think that’s the goal/ the norm.

“50% of mental health issues in adults are formed during their younger years between the ages 7-12”- Steve speaks on how we still have a “Victorian old” education system, in regard to teaching the same curriculum as they did many years ago. Sean and Steve Speak about what they think should also be taught to children in order to help them with tackling issues in life, suggesting if a child’s mental health or trauma can be helped at a young age then there would be a significant reduction of poor mental health cases in adults. Sean also mentions how in the US their culture allows them to seek more help. As suggesting help such as therapy in the UK isn’t always met with an open mind (as stereotypically people in the UK are much more reserved about their feelings and thoughts than the US).

19th July Freedom Day or Fear Day? We hear both Sean and Steve’s opinions on the Covid-19 restrictions being lifted. Talking about how its necessary to get back to normality. For many reasons like the re strengthening the UK’s economy but also in order to allow people to socialise freely, which has proven to be aiding people’s mental health.

This week’s podcast hosted by Sean Price is with Rasmus Vilain Dell EMC Product Manager at Kimbrer Computer.

“Happy employee’s, happy customers”

Growing up in a small village in Denmark, driving around in modified mopeds and cars, to tinkering with IT equipment in a local electronics shack. We hear about Rasmus’s thoughts on the mergers and acquisitions occurring within the IT industry and how it can be positive, as it gives you the opportunity to redevelop relationships with current clients and partners to establish your businesses network. We also hear a lot about the Kimbrer spirit as Rasmus gives us an inside look at how he motivates and elevates his teams, whether its verbal appraisal or treating the office to steak dinners. We also look into the importance of growing your business at a steady pace so the business itself can keep up, as one massive threat to any business is recruiting too many people and expanding so much so it becomes unmanageable, both physically and financially. Rasmus mentions the clients he has turned away, because they wanted to slyly resell refurbished hardware parts and pass them off as brand new.

“if you done what you have always done, you’ll get what you always got”.

We later hear about what Rasmus has to say about work life hearing that finding time for yourself to do the things that energise you so you can go back to work feeling refreshed, such as his passion for motorsport racing and cars. Speaking about his dream life when he retires, heading to the countryside and have a workshop to tinker with cars and suit them up.

This week’s podcast hosted by Sean Price is with Steven Van Belleghem International Keynote Speaker, Author, founder of Nexxworks and partner of Intracto.

“It’s the friction hunting mindset”.

Steven researches the future of customer experience and researching the customer behaviour in the digital world. We begin with hearing Steven’s dream career/ position when he was a teenager, admitting that he aspired to be being the CEO of Disney to turning up to present a talk to a room with one single person in the audience. As well as playing a small part in the Dutch version of Cars 3. We hear the stories of being a keynote speaker, hearing about the demand increase of talks throughout the pandemic virtually. We go through Steven’s 10-year journey in his career with 1250+ keynote speaking presentations done, travelling all over the globe presenting to hundreds of people on stage.  Starting with his professor saying he should be a keynote speaker, once speaking with his parents he decided it was the career for him. Steven recalls his first big international presentation was in New Orleans, but whilst on the plane over he stumbled into a Belgium professor who had a start-up company called “insights consulting” (A online marketing research company). They chatted and drank multiple mini bottles of wine, and by the time the plane landed, Steven secured himself a position in his company, doing research in how people were using the internet (in 2001). This began Steven travelling around the world presenting that market study and the results, gaining more skills and experience.

Years later we hear about how Steven received a call from Microsoft about doing a preshow presentation for Steven Ballmer (who at the time was CEO of Microsoft). Excited for the massive opportunity he came up and presented a talk titled “The Conversation Manager” (talking about how social media changed marketing communications). This was a massive hit with even people at the event speaking about Steven’s presentation, this later became a bestselling book in Europe written by Steven.

In today’s episode, Sean and Steven get into several topics, from scheduling to get things done but also ensuring there is time to spend with the family. We also dive into what makes a good leader. Bringing up Steve Jobs, when he was running one of the most profitable companies (Apple). But does that make him a good leader, we discuss the route through and separate facts from fiction.

We also here about how Covid-19 has affected Steven’s keynote speaking schedule. Initially expecting it was “game over” when Covid-19 put a halt to doing shows/ speaking around the world, however this was not the case… The demand actually grew for keynote speakers through webinars and online video presentations. Steven admits his first webinar he felt uneasy due to the unnatural setting of staring into a web cam presenting without any feedback/reaction from the audience. Mentioning a revelation he made was news presenters speak to a camera in front of millions without a live crowd reaction, and still do a great job, this motivated him to do his best in the first couple months of the pandemic. After his first webinar online, Steven speaks about how he did not know the reaction it would get, to his surprised the virtual webinar presentation was a success. Thus, Steven’s empty week filled up and he was as busy as ever.

This week podcast hosted by Sean Price of Velez Managed Services is with Gary Parson Managing Director of Talk Staff.

“All I need to know is the heartbeat of the organisation still strong”- Sean talking about the importance of positive communication from HR with all staff members.

Today we hear everything about the full-service people agency inside and out. Starting with the very beginning, Gary packing up and moving 100 miles away from his home in Wales to England, Derbyshire and set up Talk Staff. Sean and Gary get into the remote working vs. office debate, which is better? Does it affect productivity levels?

In today’s episode we get into serious topics such as the war with depression, common with many business owners growing their business as Sean and Gary discuss the weight of running a successful business and how the achievement of the business has an indirect butterfly effect on the people in the business. Identifying majority of people’s mental health has worsened throughout the pandemic, seeing many people clutching at virtual meetings to stay sane, Sean mentions how Velez Friday night drinks suddenly became a virtual event through Microsoft teams, because people missed the human interaction so much, he saw people being on a call from 4pm till as late as 2am. We also discuss about Tesla’s Elon Musk announcing he has Asperges, discussing that many of the amazing entrepreneurs and businessmen and women may have mental disorders.

We also get into the topic of a business culture, looking at the importance of your workplace being a positive environment regarding poor reviews left on glass door from ex-employees. Questioning whether it is a reflection of the business or if the individual had a bad experience.

This week’s podcast hosted by Sean Price of Velez Managed Services is with the podcast king Marc Sumner CEO of Robertson Sumner and Channel Chat Media.

In this episode Sean and Marc get into the recruitment industry and how Covid-19 has impacted recruitment and businesses around the world, identifying those who have flourished and tarnished. Speaking about how the people and industry do not get a lot of recognition, as some may see recruiters as “flesh peddlers”.

We hear a lot about the year 2020, how it was such a tough year that affected the world, but we are reminded that behind these big businesses are people, many of whom were made redundant, some even sadly lost their life due to Covid-19. In the year of 2020, we are yet again reminded of how important mental health is, as mentioned suicide rates in the UK increased throughout the duration of Covid-19.

“70% of their staff have signed off due to mental health” - We get Marc’s thoughts on how the pandemic has effected “The Channel” and the IT industry, revealing many businesses have not made the leap and adapted to the new way of productivity. But many staff throughout all industries have also struggled with the pandemic as coming into the office was a massive part of their social life.

However, Sean and Marc both discuss about how 2022 will be a fantastic year in the IT industry and in everyday life. At the moment in the UK Coronavirus guidelines have been lessened, Sean mentions his thoughts on people craving for normality, seeing other people and interacting with them. In this weeks episode we highlight the “zoom fatigue” that occurs during virtual meetings and interviews and the eagerness seen of people wanting to get back to the work place not just for productivity but for mental wellness.

“if you talk about it it’s a dream, if you vision it its possible, but if you schedule it, it becomes real”- Marc Sumner referencing his favourite quote from Tony Robbins.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Oliver Hills CEO for Nonsensical and COO of Zento Pics.

“That’s the problem, you live a fake life that doesn’t exist and its dangerous”- Oliver Hills speaking on how social medias gives anyone the ability to create a fake persona, which unfortunately results in unrealistic goals for the aspiring businessmen and women.

From Heinz Baked Beans on Weetabix to Bernie Sanders in a chair. Today Oliver gives us his thoughts and opinions on the importance of social media and shining light on the many big companies acknowledging the usefulness of social media platforms.

Oliver Hills originally started out his career in Finance. Growing up Oliver explains how he lived a very normal childhood, however, on the weekends him and his family took trips down to the ports to go on his grandad’s yacht. Being in that environment as a young child he soon took a strong interest in his surroundings, questioning how all these people were able to afford the luxury cars and yachts. Discovering that majority of these people had finance careers, leading to the result of Oliver going into finance years later. Eventually moving into a completely different industry, setting up his own company Updates Media which is now known as Nonsensical.

Today we get an insider of how to market through social media, speaking on the massive platform that is Tik Tok. Presenting reasons why more businesses should be genuine on social media and start valuing the free platforms out there that can potentially lead to sales. Mentioning anyone can go viral with just one video, hence why Tik Tok will continue to thrive, especially more so now that brands and businesses have figured out they can advertise on the platform and it can potentially receive up to 2.2 Billion views (Zach King’s “Harry Potter Illusion” video being currently the most viewed Tik Tok).

We also dive into the future of paid content and advertising, looking into the many creators that are promoting paid for content (such as Only Fans). Not only that we hear about the potential threat to online advertising as the Government are pushing for Facebook and Google to pay UK media companies for news articles hosted on their platforms.  Along with the potential future of social media companies implementing an ID verification for accounts to deter anonymous racist activity and discrimination.

This week’s podcast hosted by Sean Price of Velez Managed Services is with James Stafford COO of EMA training.

"I've always looked at things like redundancy as maybe a sign... maybe an opportunity to step up"- James Stafford speaking about the impacts of redundancy.

Today we go into James Stafford’s career history speaking about how he originally started out in the finance industry, with the influence of his dad. However, he soon realised recruitment and sales was more suited to him, talking about how he enjoys interacting with customers and speaking to them directly. James reveals one way he got into working for a insurance company was actually offering 2 weeks of unpaid work to prove himself. Sean and James both go on to discuss how by showing a company commitment and a great work ethic can actually be beneficial. 

We also talk about the digital transformation occurring in contemporary society and how many employers like to see videos of people fundamentally “selling themselves” and showing their attributes within the video such as, enthusiasm for the job role especially if it involves marketing or sales, editing abilities within the video as well as how you can professionally present yourself. Highlighting all the things people look for when recruiting new staff or apprenticeships.

Make sure you listen to the very end to hear about James's hidden talent!

Links: https://linktr.ee/TPM_Podcast

This week’s podcast hosted by Sean Price of Velez Managed Services is with Andrew Scott, CEO of Ascot Group, Managing director at Business Leader Magazine and Purplex Marketing.

“What does the term entrepreneur mean?”

Today we go right back to where it all started in Andrew Scott’s life and career. Looking at life growing up in Ireland when the IRA were prominent and times where Andrew and his family got caught up in one of the bombings at a shopping centre, as well as a separate occasion where his brother unfortunately severely injured and left in a wheelchair for the rest of his life as a result of IRA bombings. We also talk about the discrimination many people from Ireland faced when coming over to live in England, Andrew highlights and speaks on his own experiences first coming to England. Mentioning the positivity and how London specifically is a massively culturally diverse.

“It’s somebody else’s fault, it’s the government’s fault, it’s my employers’ fault, it’s my parents’ fault.”- Andrew Scott speaking about personal accountability and the trend of entitlement occurring within contemporary society, making it known that it doesn’t matter what your background is, anyone can drive to achieve success with a strong work ethic.

What does the term entrepreneur mean? We look at what it actually takes to be an entrepreneur and the sacrifices you have to take in order to achieve success. As well as the stigmas and constant fear of failure that occurs throughout someone’s career, looking at the different views Americans have compared to Europeans have. We go into in depth, the fundamentals of being a successful business owner, recognising that it actually has a lot to do with the mentality of the business, as we highlight how businesses can sometimes get stuck at a certain profit margin and they feel they cannot excel any further. When in actuality this is far from the truth. Andrew and Sean both give their thoughts on getting past the “glass ceiling” in order to succeed more and increase revenue. Reminiscing on the days where Andrew mentored Sean, they later get onto the topic of “get rich quick schemes”. Highlighting the truth that there isn’t a quick way to success and how all those schemes are a fallacy.

“You can’t have great success until you have failed”- Andrew Scott

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This week’s podcast hosted by Sean Price of Velez Managed Services is with James Martin Lim Chief Operating Officer at Performance Data (ASIA).

“There is much to talk about who gets what, but no one is getting anything until someone takes the first step, go above and beyond to do what’s needed to get the takings.”- James Lim

Today we jump into topics such as, what gets James Lim out of bed in the morning, what drives and motivates him, but most importantly what does he do to escape the business world in his spare time. Discussing therapeutic cycling in the night/ early in the morning, to keeping yourself fit and healthy both physically and mentally. We reflect on the past looking into what advice would James now give his younger self just starting out in his business having all the knowledge and experience he does today. Speaking on betrayal and acts of blind trust can be dangerous within the business industry for an entrepreneur, discussing how films and television glorify this idea of having to step on people in order to climb the ladder of success.

Speaking about the IT service as a whole, specifically the future of it and what direction its going in with regards to new businesses, mergers, and acquisitions within the monopolistic industry. What strategies do you implement to adapt to these big changes and tackle adversity and the hard times?

This week’s podcast hosted by Sean Price of Velez Managed Services, is with Francesca Tricarico, Managing Director at Future Cloud Accounting Limited.

In today’s episode Francesca speaks on her career path and where she started. Francesca reveals that she has always had an entrepreneurial way of thinking, from her previous positions and roles in other companies, she explains how she worked hard and treated other people’s business like her own in order to succeed, some would say harder than the actual owners. We also discuss women in business in general and the views and stigmas there are existing within the industry. As well as a business owner, Francesca is also somewhat of a “mumtrepreneur”, as we later get into and discuss her being a mother, as well as a CEO and being an active social influencer posting daily promoting; fitness, women’s rights, mental health and many other areas.

Venturing down memory lane we go into Francesca’s family life when she was young, speaking about the expectations of her Italian family had as well as the general prehistoric social views people had back in the day. Such as having the future goals of “marrying a rich man to look after you, whilst you look after the home” being nudged onto young impressionable girls, even till this day! But for Francesca, this was not a goal she wanted. Instead, she made big business moves and focussed on having a successful career in order to be independent whilst still being able to give her children the best life.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Todd Bone Founder and President of XS International Inc, Founder of VinoApp as well as Founding board member of Repair.org. It is safe to say Todd is a true representation of what it means to be a serial entrepreneur.

“The people that are really successful are world class at one thing, but what is that one thing? … its different for every person.” Todd Bone

This episode we discuss his passion for wine, and his experiences travelling around the world tasting different wines as well as making wine. Revealing ways, he can tell whether a bottle was good or bad. Todd originally got into drinking different types of wine in college (some say it was a way to impress the ladies).

However, Todd Bone is not just known for being a wine connoisseur, he is also a serial entrepreneur. Today we get into his life and career as we venture way back in the early years of his life discovering that he has always had a diligent way of thinking, identifying faults of small everyday things and came up with ways in which they could be improved. We highlight how certain characteristics in his early years of life were actually personality traits of an entrepreneur. Revealing details of what it is like to actually build businesses and grow them exponentially. We take a look at Todd’s passions and interest and how he will do the upmost to discover everything about the area he is interested in.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Lee Marples Director and Co-Founder of think3, an independently owned creative agency from the East Midlands. In addition to being the Co- Founder of Derby Swap Shop.

“My favourite question is always WHY? Why does it have to be in that way? Why can’t we do it differently? Why do you need 30 days to do that, can you do it in 25, you got to be able to find a way to do that?”- Lee Marples

Lee was once the commercial director and the financial director for the UK’s largest and independent education businesses coming into the business at a young age. Prior to that, Lee started out his career as an auditor and worked his way up to being an exceptionally well-known entrepreneur, now working with brands and businesses across the world. Todays episode we take a look at the effects of being in a leadership position and how it impacts your mental wellbeing. As well as the struggles of being an entrepreneur, being the face of your business and the constant pressure to achieve success. We discover from a young age Lee grew up surrounded by numbers, whether it was daily life or his family teaching him “if you can understand numbers you can understand anything!” It was this initial lesson that set him out onto a successful career.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Tomás O'Leary the CEO and founder of Origina.

Starting his career in the travel industry in Paris France, spending 2 years with an English wholesale tour operator company, often working a lot in the Asian market. To looking at his time in Japan and the business culture Tomás and his fellow colleagues’ (nicknamed “The Irish Businessmen Mafia”) transition into Japanese business culture, hearing stories such as working 20 hours straight after night out, practically sleeping in the office, to crazy schemes and feats to outwork his Japanese co-workers. Tomás stumbled across the IBM position originally from his mother sending him a newspaper advert for a job at IBM, then his mentor soon recommended the position as well. Little did he know that one decision set him on a path of high achievements and success, gaining experience and impressing colleagues and superiors as he shot up the ranks at IBM. We go into detail about his reasons to departure from IBM along with the politics and conflict involved in the business world.

We discuss how he set up and started his own company up, Origina, that in recent years has had major growth from €3million to currently €30 million! And how he came to join the SIA when attending a trip to Amsterdam with the other board members.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Dwight Strayer.

Dwight Strayer COO of Service Express, actually started off as a field engineer. We find out that his interest in computers grew from a new club opening in his high school days, the computer class club. Learning ancient languages such as Pascal and Fortran, originally leaning into the programming side of computers.

Dwight originally attended a university to receive a business degree, but his curiosity for computers kept growing, so he decided to transfer to ITT tech to do an electrical engineering degree. Upon completing his associate degree, he found a small start-up company where the two business owners buy and sell IT equipment (decks) and he had a job offer from them at the age of 23. Dwight worked for some time in a warehouse where the owner the company was leasing the space from was incredibly cheap, often making Dwight and his fellow colleagues work without heating in the cold and with the lights off! His immediate goal was to learn as much as he could and to create so much value that no one had to leave the office, so the sales associates could sell as much as possible.

Today we go into several topics, including the setup of Service express and how Dwight managed to learn as much as he can working close with their two owners at the time. Revealing his values, beliefs, and thoughts on success, and how one of the best ways to be a high achieving businessperson is to find a way to help people.

“Get in a company where you have direct access to the owners, where you can look them in the eye, see and understand their pain points and add value to them.”- Dwight Strayer.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Mick Barry.

Growing up as a "military brat" in Germany with his father, who at the time was based there after WW2 had ended. After three years Mick left seeking an education in Wolverhampton where he then left school at the age of 16, working for a year at an automotive factory, before buying a one-way ticket to Australia at the age of 17! Soon after Mick arrived in Sydney, he started a job in a warehouse unloading trucks and he soon found out the cargo office equipment (typewriters, calculators etc.). After seeing all this equipment, a young ambitious Mick Barry decided he was going to get out of the warehouse and into the lab as a technician repairing office equipment, this soon developed, and he became a fully-fledged field technician. Mick is one of the lucky few to see the rapid evolution in technology first-hand from mechanical devices such as typewriters and calculators to the digital world and what we have on our desks now!

Today Mick reveals how he climbed the business ladder to eventually have his own company Octopian, and compares the traditional business industry to the modern digitalised era. Hearing stories venturing from; travelling the world for 10 years on his boat, embarrassing moments, getting an electric shock so powerful it shot him right out of his chair, soaking up the sun in different marinas around the world... And his decision to come out of retirement.

This week’s podcast hosted by Sean Price of Velez Managed Services is with Steve Studley.

Steve Studley born in Devon, he grew up on the family pig farm, he then joined the Navy at 16, being one of the youngest to pass the AIB (Royal Navy Officer test).  He actually met his wife while working for the French Military while she was taking a sabbatical from CNN. Steve left the Navy after 10 years and travelled the world for two years working as a civilian contractor in the land mine and battlefield sector, specialising in bomb disposal officer clearing land mines. Steve left the UK to head to the states, to be with his finance now wife, he then started his journey in the business world as a salesman selling photo copiers for offices. With a lucky break a friend of the family got Steve an interview with Trident (established computer service company), in the sales department, working his way up for 12 years, to the point where the ex-CEO offered to sell the company to him.

Today we dive into many topics venturing from; the transition from a British Naval Officer uniform to becoming a CEO of a company and how he brought those valuable leadership lessons from the Navy to the conference room. Doing business all around the world, being one of the fundamental parts in computer service supporting the gaming industry. Tips on what to look for and how to spot and seize opportunities for growth.

We discuss; computer service industry, gaming, casinos, salesmanship, the home and office life and everything in between.

This weeks podcast hosted by Sean Price is with the excellent Jon Schmidt of LMS.

From flying low in helicopters in the deserts of Iraq on the front line as a technician in the armed forces. To starting a company that in a 20 year period it has became a globally recognised company in the IT service industry.

We discuss the life lessons Jon learned from his experience in the army and how he integrated into the formal business world that is constantly changing. We talk in depth about the moments Jon realised the importance of keeping things friendly in a hot headed environment that is pressured for flawless fast paced results.

Working in the IT service industry Jon reveals about how his friendly cooperative philosophy you can get further in the industry and in life.