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Transform NOW

Transform NOW

By Transform NOW

Transform NOW is a podcast focused on intelligent automation and brought to you by SS&C Blue Prism. On this program, we talk about how organizations globally are re-thinking the way they operate, utilizing process orchestration and AI-enabled digital workers to free up humans to do the work that matters most. To stay on top of the hottest topics in the world of intelligent automation, subscribe now. The future of work is here!
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208. Changing Data Culture

Transform NOWJan 06, 2023

00:00
24:51
267. AI Ecosystems and Autonomous Intelligent Automation

267. AI Ecosystems and Autonomous Intelligent Automation

In this episode, host Michel Marchuk talks with Rotem Alaluf, the founder and CEO of Wand.ai. Rotem discusses the evolution and development of AI and its impact on businesses. He emphasizes the importance of bridging the gap between AI technologies and real-world value, particularly through natural language interaction. The conversation explores the role of OpenAI's GPT-3 in spurring the adoption of AI and the need for steering mechanisms and personalization in AI agents, the ethical use of AI, and the potential for bias. We also discuss the future of AI ecosystems and the potential for higher-level commands and autonomy as intelligent automation uses more AI components.


Here’s what we talked with Rotem about: 

- AI technologies are evolving to bridge the gap between AI capabilities and real-world value, particularly through natural language interaction.

- OpenAI's GPT-3 has played a significant role in showcasing the potential of AI and changing perceptions about its complexity and usability.

- Steering mechanisms and personalization are crucial for AI agents to effectively collaborate with humans and achieve complex tasks.

- Ethical use and the mitigation of bias in AI systems are important considerations that require careful regulation and data selection.

- The future of AI ecosystems lies in the ability to give higher-level commands and prompts to AI agents, enabling greater autonomy and productivity gains.



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Mar 28, 202436:08
266. Tracking the Value of Intelligent Automation with C TWO

266. Tracking the Value of Intelligent Automation with C TWO

In this episode, host Michael Marchuk talks with Phil Russell from C TWO at the Dallas BP Live event.

We discuss how C TWO acts as an insurance policy for automations, ensuring that the work is delivered successfully and meeting business expectations and discuss how the C TWO platform is suitable for customers at different stages of their automation journey, from entry-level to highly mature improving the quality of life for automation teams and its ability to support long-term transformation.


Here’s what we talked with Phil about: 

- How customers in various stages of their automation journey have different needs for tracking and management.

- How integrating generative AI enables intelligent work management and process improvement.

- Why focusing on improving the quality of life for automation teams supports long-term transformation success.


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Mar 22, 202415:05
265. A Business Process-Centric Approach to Intelligent Automation

265. A Business Process-Centric Approach to Intelligent Automation

At SS&C Blue Prism Live in Dallas, Texas on February 27, 2024, Brad Hairston caught up with Paul Branson, Director of Solution Engineering for the Americas at our consulting partner Novelis, who explained how his firm stays focused on the end-to-end business processes that their clients are trying to reinvent through intelligent automation.

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Here’s what we talked with Paul about: 

*What Novelis does best

*How Novelis works with organizations to establish/sustain/scale their automation capability

*The role of Novelis’ research lab

*How process intelligence is impacting intelligent automation journeys

*The advent of GenAI and how Novelis is helping clients in this space

*How Novelis' SmartRoby platform is helping companies orchestrate, govern, and report on their end-to-end automation capability

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Mar 13, 202418:22
264. The Era of Citizen-Led Technology

264. The Era of Citizen-Led Technology

On this podcast, Brad Hairston talks with Tom Davenport, renowned academic, author, and expert in AI, data science, machine learning and information systems, who explains how citizen-led technology is sweeping across all areas of organizations with very positive results.

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Here’s what we talked with Tom about: 

*Why citizen-led technology is trending and how GenAI has impacted it

*The importance of citizen-led technology to the health of an organization

*Changing IT views around business technology enablement

*The criticality of skill development and knowledge transfer

*Addressing the challenges and risks associated with citizen-led efforts

*How company culture and leadership support drive citizen-led technology

*The role of higher education institutions in preparing students for citizen-led technology

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Mar 06, 202429:57
263. Deploying 1,000+ Digital Workers Within a Year at SS&C (A Success Story)

263. Deploying 1,000+ Digital Workers Within a Year at SS&C (A Success Story)

On this podcast, Brad Hairston talks with Kathy Murphy, Product Lead, Intelligent Automation at SS&C Retirement Solutions, and Alec Sutherland, Principal, Intelligent Automation at SS&C Blue Prism, who explain how SS&C's very successful internal automation program achieved the fastest deployment of 1,000 digital workers in SS&C Blue Prism's history.

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Here’s what we talked with Kathy and Alec about: 

*How the internal automation effort started and what’s unique about it

*The approach to re-skilling

*The makeup of the delivery team

*The mass migration of UiPath automations to SS&C Blue Prism as a part of this program

*The operating model that best supported the scale and pace required

*Critical success factors

*Benefits quantification

*The lasting impact on internal teams

*The implications of this program on SS&C Blue Prism customers

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Mar 01, 202427:51
262. Moving Toward a Swarm Intelligence With GAI Insights

262. Moving Toward a Swarm Intelligence With GAI Insights

On this podcast, Brad Hairston talks with Dr. John Sviokla, Co-Founder of GAI Insights and Executive Fellow at Harvard Business School, who explains how his research firm is helping companies navigate the early days of GenAI and why everyone should be so excited about this latest technology disruption.

. Here’s what we talked with John about: 

*The origins of John’s GenAI research firm and how it is differentiated

*GenAI compared to previous technology disruptions

*The WINS framework for gauging the level of transformation for specific industries

*Where the leadership of GenAI efforts/explorations exists

*Where most companies are beginning their GenAI journey

*Using GenAI to extend the level of automation previously applied through RPA and predictive AI

*Inhibitors to GenAI adoption

*The biggest misperception around GenAI

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Feb 17, 202432:12
261. The Next Evolution of Intelligence: How Autonomous Agents Will Transform the Way We Work

261. The Next Evolution of Intelligence: How Autonomous Agents Will Transform the Way We Work

In this episode, host Michael Marchuk talks with Frank Casale, founder and chairman of The Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), about his journey into automation and AI, the impact of AI technology, the rise of intelligent autonomous agents, and the challenges organizations face in preparing for AI. He also explores the balance between governance and innovation, the future of AI and immersive tech, and offers advice for young professionals entering the field.


Here’s what we talked with Frank about: 

- AI technology is rapidly evolving and has the potential to revolutionize industries.

- Intelligent autonomous agents are the next evolution of intelligent automation.

- Organizations need to embrace AI technology and prepare their people for the changes it will bring.

- Balancing governance and innovation is crucial for successful implementation of AI technology.


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Feb 13, 202424:37
260. The Flourishing Effect of Automation and AI

260. The Flourishing Effect of Automation and AI

In this episode, host Michael Marchuk talks with Tonille Miller, founder and CEO of EXT, about the impact of remote work on connection and relationships, and the role of technology in finding meaning in work. We also explore how organizations can manage role changes and lead change effectively as technology transforms operations.

Tonille shares insights from her book, 'The Flourishing Effect,' which focuses on creating optimal experiences and meeting human needs in the workplace. She emphasizes the importance of removing sources of friction and providing experiences that meet people's needs for meaning, purpose, well-being, connection, and growth. Overall, the conversation highlights the need for organizations to prioritize human well-being and adapt to the changing landscape of work.


Here’s what we talked with Tonille about: 

- How technology can help employees find more meaning in their work by automating mundane tasks and allowing them to focus on higher-order thinking, problem-solving, and innovation.

- Why managing role changes in organizations adopting new technologies requires a focus on human well-being, proactive change management, and addressing friction and resistance.

- Why leaders should put their workforce at the center of change efforts, frame changes in terms of shared values and employee benefits, and actively involve managers and influencers in the change process.


Tonille's book: The Flourishing Effect: Unlocking Employee Thriving and High Performance as Your Competitive Edge: Miller, Tonille: 9798988733850: Amazon.com: Books


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Feb 02, 202427:17
259. Navigating Early GenAI Success With Reveal Group

259. Navigating Early GenAI Success With Reveal Group

On this podcast, Brad Hairston talks with Xavier Hanson, partner at Reveal Group, who explains how his consulting firm is helping companies carefully and effectively integrate GenAI into their process automations.

. Here’s what we talked with Xavier about: 

*The secret to Reveal Group’s success and growth in the intelligent automation industry

*Market maturity with regard to intelligent automation

*The biggest obstacles to advancing and scaling automation programs

*Where most companies currently are with GenAI exploration

*The importance of prompt engineering

*How Reveal Group helps companies test and evaluate GPT-Based Solutions

*Determining when human-in-the-loop makes sense with GenAI outputs

*A Reveal Group engagement example involving digital workers connected to GenAI

*Thoughts and predictions for intelligent automation in 2024

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Jan 24, 202432:12
258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization.

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Here’s what we talked with Mark about: 

*Why chatbots have come up short

*How CLEVVA virtual agents automate specific conversations

*Managing conversations across multiple channels

*How CLEVVA leverages GenAI technologies

*Ensuring accuracy and reliability of virtual agent answers

*How virtual agents work with SS&C Blue Prism digital workers

*How process mining technology is utilizing conversation data

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Jan 17, 202436:36
257. Reaching Forward Into GenAI With Novelis

257. Reaching Forward Into GenAI With Novelis

In this encore episode, host Michael Marchuk speaks with Catherine Stewart from Novelis about reaching real results with automation and Generative AI. Catherine discusses the management platform SmartRoby that fuses the power of SS&C Blue Prism's intelligent automation platform with the capabilities of Gen AI to drive results. This recording was originally published on LinkedIn Live for the SS&C Blue Prism "BP Live" event in Toronto.


Here’s what we talked with Catherine about: 

- The investment Novelis has made in R&D for Gen AI

- Novelis Labs that has been developing solutions supporting intelligent automation

- What we can look forward to in 2024 from Gen AI


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Jan 12, 202414:09
256. The Path to Digital Insourcing

256. The Path to Digital Insourcing

On this podcast, Brad Hairston talks with Bent Dalager, Nordic Head KPMG NewTech, who explains how companies are finding more and more innovative ways to use automation and AI.

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Here’s what we talked with Bent about: 

*The way GenAI is impacting how companies are leveraging automation

*The rationale for digital insourcing *How future business processes need to be re-engineered differently

*Why the Nordics are paving the way toward a more digital world

*How/when quantum computing will change things

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Jan 03, 202438:17
255. Highlights From The Transform NOW Podcast in 2023

255. Highlights From The Transform NOW Podcast in 2023

Thought Leadership in Intelligent Automation

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Co-hosts Michael Marchuk and Brad Hairston conclude their 2023 podcast season by reminiscing about the diverse topics and insightful guests featured across 50 episodes. They each highlight standout moments, including discussions on topics such as AI data labeling, bias, reskilling, scaling automation, workforce transformation, and the impact of Gen AI on human skills. They emphasize the need for continuous learning and adapting to rapid technological changes while sharing stories from leading experts, futurists, partners, and customers, underscoring the significance of embedding automation into organizational culture for continued success.

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Podcast episodes mentioned:

*Episode 215 - Accelerating AI Through Automated Data Labeling, featuring Alex Ratner from Snorkel AI

*Episode 252 - The Future of Humanity and AI: A Conversation with Futurist Trond Undheim

*Episode 231 - Workforce Ecosystems and AI, featuring Elizabeth Altman and Christoph Riedl from The Brookings Institute

*Episode 242 - Exploring the Two Sides of Bias, featuring Igor Grubisic from VMWare

*Episode 244 - Training as a Secret Weapon in Digital Transformation, featuring John Peebles from Administrate

*Episode 228 - Making Sense of the Buzz Around GenAI, featuring Ted Shelton from Bain & Company

*Episode 239 - Artificially Human - Making Sense of Automation and AI, featuring Rob Whiteman

*Episode 245 - Pursuing Responsible Automation with Faethm, featuring John Rogers

*Episode 224 - Switching Lanes to Accelerate Digital Transformation, featuring Chris Stegner from Very Big Things

*Episode 230 - Automation = Innovation at Pfizer, featuring Namita Pande

*Episode 238 - Cultivating a Culture of Automation at Banner Health, featuring Suzi Dack

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Dec 27, 202338:37
251. Whose Data Are You Using and Trusting?

251. Whose Data Are You Using and Trusting?

In this episode, host Michael Marchuk talks with Adam Helfgott, CEO of Valence, about the importance of leveraging data that you can trust, not only from within your organization, but also between business partners. Adam's extensive experience with blockchain and federated data models provides insight on how organizations can unlock value and achieve more substantial outcomes.


Here’s what we talked with Adam about: 

- Federated data models using blockchain

- Building trust models to gain better insights using aggregated data from other sources

- How traditional business models like pharma and healthcare can build new revenue streams using federated data


To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Dec 20, 202337:44
254. Hiring for the Hybrid Workforce

254. Hiring for the Hybrid Workforce

In this episode, host Michael Marchuk talks with Jonathan Porter-Whistman, CEO of Perception Predict. Jonathan discusses the importance of applying data-driven analytics to the hiring process and building better teams and highlights the lack of AI and automation in HR compared to other areas of business and emphasizes the need for organizations to adapt to the introduction of new resources. Jonathan also explains how organizations can build the right talent by fostering curiosity and mental flexibility. He also explores the impact of technology on job roles and the importance of creating a culture that encourages growth and mobility as well as the changing dynamics of employee tenure and the role of generational differences in organizational thinking.


Here’s what we talked with Jonathan about: 

- Applying data-driven analytics to the hiring process to build better teams.

- Adapting to the introduction of new resources, such as AI and automation, in order to build the right talent.

- Fostering curiosity and mental flexibility in employees to navigate the changing job landscape.

- Creating a culture that encourages growth, mobility, and the exploration of new technologies.


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Dec 19, 202327:45
253. Realizing the Benefits of Automation and Insourcing at Nuuday

253. Realizing the Benefits of Automation and Insourcing at Nuuday

On this podcast, Brad Hairston talks with Nina Winther Jensen, Head of Business Process Management at Nuuday, a Danish telecommunications company and a customer of SS&C Blue Prism, who explains how her organization is leveraging automation to challenge traditional methods like labor arbitrage and take more ownership of improving and innovating business processes.

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Here’s what we talked with Nina about: 

*Nuuday’s automation journey

*The importance of automation to the telco industry

*Nuuday’s approach to automating work by department

*Nuuday's automation team structure and skills

*How Nuuday insourced a BPO-supported operation

*Critical success factors behind Nuuday’s automation success

*Future direction of the automation program

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Dec 14, 202324:13
252. The Future of Humanity and AI: A Conversation with Futurist Trond Undheim

252. The Future of Humanity and AI: A Conversation with Futurist Trond Undheim

In this episode, host Michael Marchuk talks with author and futurist, Trond Unheim, who has written a number of books including FutureTech, EcoTech, and HealthTech. Trond explores the possible future outcomes from our development of AI with ever-increasing capabilities. Trond also talks about how various industries may change substantially over the coming years as we advance our AI capabilities.


Here’s what we talked with Trond about: 

- How established companies in traditional industries like Insurance and Banking can make use of advanced AI capabilities

- Where humanoid robots may provide unexpected benefits

- How humans will need to adapt and how to prepare your children for the coming age of AI


Check out all of Trond's books covering health-tech, eco-tech, and future-tech: https://trondundheim.com/books/


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Nov 30, 202341:10
250. Generative AI: A Game-Changer or a Legal Nightmare?

250. Generative AI: A Game-Changer or a Legal Nightmare?

Nov 16, 202329:38
249. Powering ESG With Intelligent Automation
Nov 08, 202341:35
248. Balancing Work for the Better

248. Balancing Work for the Better

In this episode, host Michael Marchuk talks with Greg Martin, a managing director of a leading Canadian mergers and acquisitions firm about balancing the work that we produce using both AI and automation tools but also those nuanced conversations that create connections between humans. Greg's experience in both capital markets and human capital provide insight into how we should be exploring our strengths as humans to build deeper relationships for a more dynamic work experience.


Here’s what we talked with Greg about: 

- The constant change of technology and the constant desire for human interaction

- Business drivers for repeatability and consistency at odds with human desires for expression and interaction

- Why AI and automation will offer both solutions that better business outcomes and human experiences


To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Nov 02, 202332:01
247. Automation Champions Paving the Way at Office Depot

247. Automation Champions Paving the Way at Office Depot

On this podcast, Brad Hairston talks with Michelle Dwyer, Jared Helta and Lisa Howe from Office Depot, a leading US-based office supply retailer and a Blue Prism customer, who explain how intelligent automation is enabling their organization to be agile and flexible and efficient in the midst of these challenges.

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Here’s what we talked with Michelle, Jared and Lisa about: 

*Office Depot’s automation journey

*Keeping up with the dynamic retail industry trends

*Intelligent automation’s role in growth and customer engagement

*Measuring and communicating automation benefits

*Keeping the business engaged and interested in intelligent automation

*How GenAI is being used at Office Depot

*Citizen development and its impact on Office Depot’s journey

*Automation success stories

*Where things could go in the future

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Oct 26, 202332:04
246. Elevating Patient Care Through Automation at IU Health

246. Elevating Patient Care Through Automation at IU Health

On this podcast, Brad Hairston speaks with Bryan Daniels, VP of Revenue Cycle Solutions at Indiana University (IU) Health, and Matt Gustitus, CEO and Founder of Digital Workforce Solution, who share how IU Health has leveraged intelligent automation to drive sustainable change across the organization.

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Here’s what we talked with Bryan and Matt about: 

*Overview of IU Health’s automation journey and critical success factors

*How automation opportunities were identified/prioritized

*How IU Health’s delivery partner (Digital Workforce Solution) impacted their progress

*Key challenges for IU Health’s automation program

*Managing change across different stakeholder groups

*Benefits realization

*Balancing technology adoption with a human-centered approach to patient care

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Oct 24, 202334:17
245. Pursuing Responsible Automation With Faethm AI

245. Pursuing Responsible Automation With Faethm AI

On this podcast, Brad Hairston speaks with John Rogers, VP, Global Strategic Accounts at Faethm, part of Pearson Education and a Blue Prism technology alliance partner, who explains how his company leverages AI to help organizations do strategic workforce planning in light of emerging technology.

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Here’s what we talked with John about: 

*Overview of Faethm AI and how it fits into Pearson Education

*The “evolution of work” versus the “future of work”

*What responsible automation is all about

*Helping employers and employees stay current with job skills

*Breaking down the labor shortage

*An interesting trend identified by Faethm data analysis

*A Faethm customer success story 

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Oct 19, 202330:03
244. Training as a Secret Weapon in Digital Transformation

244. Training as a Secret Weapon in Digital Transformation

In this episode, host Michael Marchuk talks with John Peebles, CEO of Administrate, about the challenges of "change" during a digital transformation program and how the upskilling process builds confidence into the organization. By upskilling the organization, the digital transformation program can impact morale, hiring, and customer satisfaction success metrics beyond expectations. Training is WAY more than just a "checkbox"!


Here’s what we talked with John about: 

- Why digital transformation programs have to impact job roles

- How organizations should approach transformational change

- How AI and automation adoption need human upskilling to succeed



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Oct 11, 202336:58
243. Driving Digital Transformation with Data

243. Driving Digital Transformation with Data

In this episode, host Michael Marchuk chats with Govind Balu, CEO of Quaxigma, about the importance of leveraging your organization's data to drive both the changes in your approaches to digital transformation as well as the KPI's that allow your organization to track what's really important as you grow...hint, it's all about your customers!


Here’s what we talked with Govid about: 

- Building access to your company data to drive customer experience

- Connecting with AI and Machine Learning to improve your insights about your customers

- Creating value through data management


To ensure that you never miss an episode of Transform NOW, be sure to subscribe!


Oct 02, 202331:05
242. Exploring the Two Sides of Bias
Sep 26, 202330:09
241. Interacting With AI From a Human Perspective

241. Interacting With AI From a Human Perspective

In this episode, host Michael Marchuk talks with Max Sklar, an AI engineer who helped develop social interaction AI within Foursquare's Innovation Lab. Max will talk about how organizations can leverage generative AI to help understand your customers in a different way through the data that they provide during the interactions they have with you. Max will offer insights from an engineer and data scientist's perspective to help unlock the value of those customer interactions.


Here’s what we talked with Max about: 

- The way AI is changing how we interact with data

- Some of the privacy implications with AI and our sensitive data

- What a sentient AI might look like


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Sep 06, 202323:29
240. Raising the Bar on Intelligent Automation Value Realization

240. Raising the Bar on Intelligent Automation Value Realization

On this podcast, Brad Hairston talks with Niti Grover and Susanna Berg, both career practitioners of intelligent automation and currently serving as customer success directors for SS&C Blue Prism.  Niti and Susanna share their thoughts and experiences on benefits realization and how it can extend the value of automation across the enterprise.

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Here’s what we talked with Niti and Susanna about: 

*The wide spectrum of benefits companies are realizing from intelligent automation

*What companies are doing with the benefits realized

*How metrics and KPIs are evolving in intelligent automation

*How AI has impacted benefits realization

*Challenges customers face in their quest for full benefits realization

*How companies communicate and promote automation benefits across the organization

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Aug 31, 202333:58
239. Artificially Human - Making Sense of Automation and AI

239. Artificially Human - Making Sense of Automation and AI

In this episode, host Michael Marchuk sits down with Rob Whiteman, author of the book "Artificially Human - Making Sense of Automation and AI". Rob's extensive experience as the leader of McKinsey's automation services practice from 2016-2022 provides him with exceptional insights into the automation practices for organizations large and small, public and commercial, in nearly every industry. Michael talks with Rob about his experiences and the wisdom he's outlined in his book to caution and inspire people building digital transformation programs using automation and AI.


Here’s what we talked with Rob about: 

- Why technology alone isn't enough to build a competitive advantage

- How we're training machines to be more human while people become used to speaking with machines

- Where the biggest impacts on our society will likely be


Rob's book, "Artificially Human - Making Sense of Automation and AI" is available now on Amazon: https://a.co/d/jd4pszi


Other articles written by Rob Whiteman while he was leading the automation practice at McKinsey:


https://www.mckinsey.com/capabilities/operations/our-insights/making-healthcare-more-affordable-through-scalable-automation


https://www.mckinsey.com/capabilities/operations/our-insights/new-operations-management-systems-for-a-digital-world


https://www.mckinsey.com/capabilities/operations/our-insights/fueling-digital-operations-with-analog-data


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Aug 18, 202330:09
238. Cultivating a Culture of Automation at Banner Health

238. Cultivating a Culture of Automation at Banner Health

On this podcast, Brad Hairston speaks with Suzi Dack, Sr. Director, IT Business Applications at Banner Health, who explains how her organization is keeping intelligent automation on the forefront of every thing they are doing to advance patient care.

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Here’s what we talked with Suzi about: 

*How Banner Health has built out their intelligent automation team

*Automation success stories

*Celebrating automation successes with bot “birth announcements”

*Keeping intelligent automation on the radar with the executives

*The most impactful intelligent skill added to the automation program

*How Banner Health measures and communicates automation benefits

*How Banner Health has leveraged a Blue Prism implementation partner

*Advice for automation leaders looking to scale their program

*How Banner Health is bringing healthcare providers together to share automation best practices

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Aug 09, 202327:21
237. Overcoming the Document Dilemma with ABBYY IDP

237. Overcoming the Document Dilemma with ABBYY IDP

On this podcast, Brad Hairston speaks with Neil Murphy, Chief Sales Officer at ABBYY, who explains how Intelligent Document Processing (IDP) is removing this bottleneck and helping companies transform data from business-critical documents into actionable outcomes.

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Here’s what we talked with Neil about: 

*ABBYY’s origins and how it is differentiated in the IDP space

*Why IDP is an essential capability in today’s organization

*How ABBYY is built for the citizen developer

*Consumable “skills” accessible through the ABBYY Marketplace

*IDP in the healthcare sector

*Why Blue Prism and ABBYY are better together

*The advent of process intelligence and its impact on intelligent automation

*What the future holds for ABBYY

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Aug 02, 202332:55
236. The BPM Advantage

236. The BPM Advantage

On this podcast, Brad Hairston speaks with Brian Hesse, Sr. Director Product Management at SS&C Blue Prism, who explains how companies are leveraging BPM to reinvent the way work gets done and the benefits they are realizing.

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Here’s what we talked with Brian about: 

*The current state of the BPM market

*How BPM enables process redesign

*The trend toward more versus less automation technologies

*How BPM and RPA complement each other

*The intersection of automation and process mining

*How Chorus BPM will evolve in the future

*Chorus BPM differentiators

*BPM success stories

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Jul 20, 202329:56
235. Automation Scattershooting With the Transform NOW Co-Hosts

235. Automation Scattershooting With the Transform NOW Co-Hosts

On this podcast, our two co-hosts, Brad Hairston and Michael Marchuk, talk amongst themselves about some of the hottest topics in intelligent automation - adoption, change management, scaling, salary impacts, GenAI and ESG. It's scattershooting at its best!

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Here’s what Brad and Michael talked about: 

*Why so many people are talking about change management

*What’s keeping companies from scaling their automation capability

*Where generative AI is already being put into practice and how it will evolve

*The relationship between intelligent automation and ESG

*Industry sectors that have not yet fully embraced intelligent automation

*The potential impact of intelligent automation on salaries

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Jul 12, 202337:02
234. Optimizing Your Business with Digital Twins and Process Simulation

234. Optimizing Your Business with Digital Twins and Process Simulation

In this episode, Michael Marchuk talks with John Hill, founder and CEO of Silico AI, about building digital twins of your business processes to optimize the outcomes through automaton and process re-engineering. John covers the foundational concepts to allow you better understand why this technology will transform the way you approach your process improvement program.


Here’s what we talked with John about: 

- What is a digital twin and why it's important

- The differences between process mining and process simulation

- How to get the most out of your digital transformation program using process simulation


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Jul 05, 202334:52
233. Decoding Change - Unlocking the Secrets of Organizational Success

233. Decoding Change - Unlocking the Secrets of Organizational Success

In this episode of Transform NOW, host Michael Marchuk talks with Chris Marshall, author of the book "Decoding Change: Understanding what the heck is going on, and why we should be optimistic about our future". Chris explores the causes and effects of the rapid changes happening in the world today and argues that these changes are not random or chaotic, but rather follow certain patterns and principles that can be understood and leveraged. These changes offer opportunities for positive transformation and innovation, rather than fear and despair. Listen in to catch Chris' insights and tools to help you navigate and thrive in the changing world.


Here’s what we talked with Chris about: 

- How history can help put rapid changes around us into context

- How executives and managers can make sense of the multiple layers of geo-political, technological, and economic changes during their digital transformation journey

- How to apply "megatrend" thinking to the current changes happening in a digital transformation


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Jun 27, 202343:55
232. Recoding the Tech Function

232. Recoding the Tech Function

On this podcast, Brad Hairston speaks with Miguel Carrasco, Global Public Sector Lead at BCG X, who explains how the technology function of the future will look and act nothing like the tech function of today.

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Here’s what we talked with Miguel about: 

*How and why BCG X came into existence

*Succeeding with cross-functional teams

*Accelerating tech modernization

*Reimagining the tech talent strategy and freeing up scarce tech talent through automation and partnerships

*Helping the business thrive in a world of greater regulation and risk

*Utilizing GenAI in the public sector

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Article referenced in this podcast: https://www.bcg.com/publications/2023/dawn-of-new-era-of-technology-function

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Jun 21, 202335:23
231. Workforce Ecosystems and AI

231. Workforce Ecosystems and AI

In this episode, host Michael Marchuk talks with Elizabeth Altman and Christoph Riedl about their Brookings Institute report which explores how workforce ecosystems, which are networks of people and organizations that collaborate to achieve a shared outcome, are changing the nature of work and management. It also examines how AI, which is a broad term for technologies that can perform tasks that normally require human intelligence, is becoming a natural part of the workforce ecosystem.


Here’s what we talked with Liz and Chris about: 

- How AI can create a "flatter" organizational structure

- Why employees might soon be working for an AI boss

- What metrics could be used to measure the work output from humans and digital workers


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Jun 16, 202356:02
230. Automation = Innovation at Pfizer

230. Automation = Innovation at Pfizer

On this podcast, Brad Hairston talks with Namita Pande, Director, Digital Innovation and Strategy – R&D at Pfizer, who shares the incredibly successful Pfizer automation journey and how it has impacted her career.

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Here’s what we talked with Namita about: 

*The automation journey at Pfizer

*How intelligent automation helped get Pfizer’s COVID vaccine out the door

*The intelligent skills added to Pfizer’s digital workers

*How automation has been internally marketed across Pfizer

*The role of executive leadership in focusing the organization on automation

*Pfizer’s exploration of process mining

*How intelligent automation impacted Namita’s career path

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Jun 08, 202329:03
229. Navigating the "Trust No One" Digital World

229. Navigating the "Trust No One" Digital World

On this podcast, Brad Hairston talks with John deCraen, Associate Managing Director of Strategic Risk Consulting at Kroll, who explains why cybersecurity has become such a critical priority for all companies in today's global economy.

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Here’s what we talked with John about: 

*How cybersecurity has evolved in recent years

*Industries targeted the most by threat actors

*Have ransomware attacks decreased?

*Where cybersecurity leadership best exists within the organization

*The intersection of automation/AI and cybersecurity

*How cybersecurity strategies have changed with the move to digital operating models

*Real-life cyber disaster stories

*Cybersecurity words of wisdom for the C-suite

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May 31, 202330:48
228. Making Sense of the Buzz Around GenAI With Bain

228. Making Sense of the Buzz Around GenAI With Bain

On this podcast, Brad Hairston talks with Ted Shelton, Expert Partner at Bain & Company, who explains how and why GenAI is a game-changer that should motivate companies to re-think the way they do work across all business activities.

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Here’s what we talked with Ted about: 

*Bain’s history with AI, including recent partnerships

*The risks around GenAI of which companies should be mindful

*Initial use cases for GenAI that have surfaced

*Addressing the ethics of GenAI

*An early GenAI success story

*How company leaders should approach GenAI

*GenAI and sentience

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May 25, 202337:06
227. Equipping Managers in the Hybrid Workforce Era

227. Equipping Managers in the Hybrid Workforce Era

On this podcast, Brad Hairston talks with Michael Cupps, EVP Growth North America at ActiveOps, an SS&C Blue Prism technology alliance partner, who explains how his company's software is providing management process automation to address the dynamics of the evolving workforce.

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Here’s what we talked with Michael about: 

*How ActiveOps helps companies balance work with resources and reduces attrition

*Impacts of the work-from-home transformation

*Improving employee productivity

*Avoiding the “big brother” label

*The unique aspects of case work that are facilitated by technology

*How RPA complements workforce planning

*What the future looks like for ActiveOps

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May 22, 202320:48
226. Invisible Machines - Hyperautomation for Intelligent Digital Workers

226. Invisible Machines - Hyperautomation for Intelligent Digital Workers

May 11, 202351:51
225. Key Trends in Healthcare Automation

225. Key Trends in Healthcare Automation

On this podcast, Brad Hairston talks with Anna Twomey, Senior Director, Healthcare Americas at SS&C Blue Prism, who shares the key themes and trends she observed at the conference.

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Here’s what we talked with Anna about: 

*The hottest topics at the 2023 HIMSS Conference

*The process automation priority areas for healthcare companies

*The opportunity to utilize process mining in healthcare

*Why BPM may be the best place to start tackling revenue cycle management

*Blue Prism’s plans for a healthcare focus group


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May 05, 202327:11
224. Switching Lanes to Accelerate Digital Transformation

224. Switching Lanes to Accelerate Digital Transformation

In this episode, host Michael Marchuk talks with Chris Stegner, founder and CEO of Very Big Things about designing digital transformation into the way your people see their work everyday. Chris also provides some excellent analogies to help drive home the points about achieving our organizational goals.


Here’s what we talked with Chris about: 

- The main challenges that organizations face in their transformation journeys

- Knowing your customers as you transform their experience with your organization

- How economic times affect the way that you approach innovation and transformation


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Apr 26, 202333:48
223. Demystifying the Cloud

223. Demystifying the Cloud

In this episode, host Michael Marchuk talks with cloud pioneer Rob Hirschfeld, founder and CEO of Rack N, an infrastructure management firm dedicated to keeping things running both on-premises as well as in any cloud. Rob talks through the evolution of the cloud from a basic virtualization platform to its current state providing AI and microservices that keep businesses running.


Here’s what we talked with Rob about: 

- What do people mean by Cloud?

- How cloud technologies can improve your customers' experiences

- How generative AI is driving cloud adoption


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Apr 20, 202331:56
222. Boosting Automation Through Process Mining

222. Boosting Automation Through Process Mining

On this podcast, Brad Hairston talks with Paula Cox, SVP of Business Development and Partner Marketing at WonderBotz, and Gregg Brett, Global GM of Process Intelligence at SS&C Blue Prism, who explain how process mining is breaking companies out of their automation stalemate.

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Here’s what we talked with Paula and Greg about: 

*Market momentum around process mining

*How process mining factors into the work that WonderBotz is doing

*The biggest reasons companies are adding process mining to their intelligent automation program and the impact it is has had

*Why automation teams are leaning into process mining sometimes before their own process improvement teams are doing so

*The impact of process mining on quantifying automation benefits

*How process mining affects governance

*CFO buy-in on process mining

*Customer success stories involving process mining

*How companies can get started with process mining

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Apr 12, 202336:04
221. Turning Language Into Data With Expert.ai

221. Turning Language Into Data With Expert.ai

On this podcast, Brad Hairston talks with Walt Mayo, CEO of Expert.ai, and Josh Noble, partner at Reveal Group, who explain how Expert.ai is being leveraged by companies to automate their most language-intensive processes.

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Here’s what we talked with Walt and Josh about: 

*What Expert.ai is all about

*The top benefits companies are realizing Expert.ai

*How Expert.ai machine learning models are trained

*Why automation centers of excellence should care about Expert.ai

*Why Expert.ai and Reveal Group (both Blue Prism partners) are partnering themselves

*Is ChatGPT a threat to Expert.ai?

*How Expert.ai may evolve in the years to come

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Apr 04, 202340:21
220. How Will ChatGPT Impact SS&C Blue Prism?

220. How Will ChatGPT Impact SS&C Blue Prism?

On this podcast, Brad Hairston talks with Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who discusses how the advent of ChatGPT will likely impact many aspects of SS&C Blue Prism itself.

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Here’s what we talked with Lou about: 

*Why the advent of ChatGPT is such a major inflection point

*Where ChatGPT will most likely play a role in the Blue Prism platform

*Specific use cases ChatGPT will help Blue Prism address

*Risks/cautions that need to be addressed related to ChatGPT

*Learnings from early demos with Blue Prism and ChatGPT

*Connecting to ChatGPT via the Digital Exchange

*How Gen AI will change the strategy and approach for leveraging AI in the digital workforce

*How the advent of ChatGPT is different than the advent of IBM Watson

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Mar 29, 202326:50
219. The CIO Paradigm Shift With Intelligent Automation

219. The CIO Paradigm Shift With Intelligent Automation

On this podcast, Brad Hairston talks with Tony McCandless, Managing Director of the UK/Ireland/Benelux region at SS&C Blue Prism, who explains how CIOs need to shift their thinking around intelligent automation in their tech stack as well as broaden the value of RPA through intelligent skills and combining it with Business Process Management (BPM).

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Here’s what we talked with Tony about: 

*What Tony's background taught him about the role of automation in environmental sustainability

*How CIOs should think of intelligent automation and position it in their technology stack design

*How IT leaders typically categorize automation platforms

*A common misperception of intelligent automation among CIOs

*Roles/skills needed in the IT function in order to drive intelligent automation

*The rise of machine-in-the-loop

*Does RPA automate UIs or APIs?

*The impact of the continuing labor shortage

*A new intelligent automation trend Tony expects to see in 2023

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Mar 21, 202327:06
218. A "Conversation" With ChatGPT

218. A "Conversation" With ChatGPT

On this podcast, Brad Hairston uses actual responses to several questions he posed online to ChatGPT to craft a pseudo-conversation with the technology. It's all in the name of fun, but hopefully it proves to be educational along the way!

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Here’s what we talked with ChatGPT about:

*What makes ChatGPT so powerful

*What the future of AI looks like and should humans be scared about it

*How ChatGPT will impact RPA & intelligent automation

*ChatGPT’s thoughts on movies, travel, poetry, humor, literature and science

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Mar 14, 202323:42