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 Two Facet

Two Facet

By Two Facet podcast
Two Facet is podcast done by Juncal González (Product Designer) and Matt Mikulski (Product Manager)

It's a recording of their talks about the philosophy of product development and how each role sees it from their perspective.
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What is Continuous Discovery Habits and how we adopted it in our Product Teams
Is there a moment in time for doing product discovery? When building digital products, the problems we are facing are complex and unknown, so it’s difficult to say we can find the answers by performing a one time activity. And even more, if this activity is outsourced, it reduces the capabilities of the team to make good product decisions. Teresa Torres in her book “Continuous Discovery Habits” explains the benefits of approaching the discovery phase as a team routine, so it becomes a regular process performed by the product trios on a weekly basis. In this episode we explain how are we’ve been applying some of these habits inside our team, how we’ve adapted the process to our specific needs and the benefits we are getting from it. These are the main tools and practices from the book we are currently using on a weekly basis: - Product Trios - Continuous Interviewing - Opportunity Solution Tree - Ideation and Brainstorming - Experimentation And we are also combining our Continuous Discovery Habits with Shape Up: using the former for the shaping track and the latter for the building track. Tune in to learn how we do it! _____________ If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet _____________ We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcastÇ Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
39:52
June 16, 2022
Product Teams Explained: the key components for a successful product team
Best product teams are cross-disciplinary, small, and autonomous. Their composition varies from company to company and from project to project and yet they have a set of essential characteristics in common.In this episode, we discuss what is a product team, what makes it different from “classic” teams, and which are the main skills needed for a successful product team. These abilities translates into different roles depending on the company or the product: Understand the user: UX / Product Researcher UX / Product Designer Product Manager / Product Owner Data Analyst Understand the market and the competitors: Product Manager / Product Owner UX / Product Researcher UX / Product Designer Understand the business strategy: Product Manager / Product Owner Product Strategist Understanding feasibility: Developers QA Defining, executing and delivering the solution UX / Product Designer Developers (FE, BE, etc.) QA Project Manager / Delivery Manager Market the solutions: Marketing specialist Product Manager Evaluate the outcome: Product Manager Data Analyst Whole team if possible Last but not least, we talk about Product Trios: a model for collaborative product leadership that represents the intersection between the 3 key disciplines in product: Desirability: Design and Research Viability: Engineering Feasibility: Product _____________ If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet _____________ We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
38:03
May 10, 2022
How to prioritize ideas with ICE scoring tutorial
How do you frame the first iteration/s of a product or feature? How do you decide where to start building it? We like to use the ICE scoring framework to help us prioritize our ideas based on Impact, Confidence, and Effort. This episode is a tutorial where we show you step by step how we create an idea bank and go through the process of evaluating the different ideas using ICE scoring. We use a real example from our experience defining the first iteration of a video-consultation tool to provide telemedicine services. For the process of ICE scoring, first, you need to define a clear outcome of the project and a target group of users for your first iteration. Then, you brainstorm the ideas of the features that your product will have. Once you are happy with the list of ideas, you have to assess them towards the outcome and target users, as well as compare them between each other based on: - How impactful each idea can be towards our outcome - How confident you feel about this idea based on evidence, data or intuition - How hard you asses it will be to build  In this tutorial we use a google spreadsheet to brainstorm and score the ideas You can use our free ICE score template   ICE score it’s not a way to create a backlog, it’s just a tool for the team to generate, discuss, assess and prioritize your ideas! If you want to learn more about how to prioritize the features to build, check our episode How to Prioritize and Choose the Features to Build _________________ If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet _____________________ We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
01:04:09
April 13, 2022
Most Popular Lean Experiments Explain
Lean is all about learning 🧠 Instead of committing to our ideas, first, we want to learn if the assumptions we are making about them are actually true! Will the users really want it? Will it generate the impact we expect? Setting up rapid and continuous experiments lets us move forward faster and reduce risk!👩🏽‍🔬 🧑‍🔬 In this episode we explain how to design and plan experiments: from defining the hypothesis, to setting up both success and failure metrics and finally, measuring the outcome. We also explain the most popular Lean Experiments: Smoke test Pre-order test Sales pitch & commitment experiment Fake functionality Wizard of Oz MVP - Minimum Valuable Product A/B testing
41:35
March 10, 2022
Triple diamond - How to innovate and collaborate in a product team
In this episode, we have our special guest Natasha that explains to us how the world can be interpreted as linear and organized, or volatile and ambiguos. Also, together with her we discuss how the triple diamond model helps us navigate the complexity and ambiguity of this world when finding solutions to complex problems. HOW DO WE SEE THE WORLD? Is our world as linear, causal, and based on rational decision-making as we might deem it to be? The traditional understanding of the world perceives humans to be rational and logical 24/7, as well as reality to be a “clock world”-- easy to figure out and simple. But, our world is not like that: we live in a VUCA world… Volatile, Uncertain, Complex and Ambiguous… a “cloud world”: highly irregular, disorderly, and more or less unpredictable. WHAT ARE DOCPLANNER’S PRINCIPLES AND HOW DO WE DEAL WITH THE WORLD WE LIVE IN? Our new understanding of the world needs new principles, and these are ours: People are neither rational nor irrational, Know your reality and its context, Adapt to the chaos and ambiguity, Collaborate to see other points of view, Work on the right things to reduce waste. In more practical terms, we work with the TRIPLE DIAMOND: understanding latent user problems and needs (“doing the right thing”); building the right solutions to solve these problems (“doing the thing right”); and, this way, reducing waste and maximizing value delivered using techniques like Lean startup or Scrum. PRACTICAL EXAMPLE Our biggest learnings come from failures, right? To see our work in practice, we are going to present and analyze a real DocPlanner project that did not go so well mainly because it underestimated our new principles, as well as skipped triple diamond steps. In addition, we will look back and discuss best practices: practices we would apply if we faced this project again! ______________________ If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet _____________________ We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Special Guest: Natasha Moro Music: Sunlight by Lightblow
01:41:35
February 17, 2022
Lean Startup explained: learning how to build the right thing as quickly as possible
“If we would only spend a bit more time on this feature before release, we could make it just perfect”... does this sound familiar? And yet when building digital products, we work with MVPs and small improvements. Why is this better than working on more finalized features? As startups, we are trying to figure out what’s the best thing to build as quickly as possible. That’s why early products are not meant to be perfect… we are in constant experimentation! In this episode we talk about Lean Startup, the scientific approach proposed by Eric Ries in his book: “The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses” We explain why Startups need a specific approach to creating products. We give an introduction to the Lean Canvas and we cover in detail the Build - Measure - Learn loop: How we reduce waste by avoiding building the wrong thing How we set up experiments that will help us validate or invalidate our hypothesis How we define success and failure metrics for our experiments How we learn based on the changes in customer behaviour that we see from our experiments _____________________ If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet _____________________ We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email: twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
35:00
January 24, 2022
Lean UX explained: How to make design and research collaborative with the team
Agile is not easy for UX design. It was created to address developers' pains without considering the designers. There are different ways to inject the design process into Scrum, as the Dual Track, but in the end, this creates a small waterfall that stops us from being really Agile. In this episode, we talk about Lean UX, the framework that has helped us to really be Lean and Agile taking into consideration the UX Design process. Lean UX is a combination of Lean Startup, Agile, Design Thinking, and UX Design. It transforms the UX Design process into a fully collaborative one where the whole multi-disciplinary team takes part in the UX Research and defines and co-creates the solutions together. The deliverables and documentation are replaced by communication, common understanding, and collaboration; and instead of focusing on outputs, now the team works based on outcomes. The UX research is embedded inside the team, with the participation of all the team members, building increasing knowledge, understanding, and empathizing our customers. We talk about tools like Proto-personas and weekly interviews. We explain how the UX designer takes the role of a design facilitator, making the design process more collaborative with whiteboards, workshops, Design Studio sessions, or Design Sprints. This process, together with a UI Kit or Design System, allows designers and developers to work simultaneously and in parallel to be really Agile. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email: twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
35:46
December 16, 2021
Most Popular Product Metrics Explained
Metrics help us make better product decisions and evaluate how good our choices are. They guide us to our goals and show us how we are moving towards them. Metrics reflect the health of our business as well as the behavior of our users. In this episode, we get into the detail of how should metrics be: user-centered and actionable, so they don’t become vanity metrics. Tune in to discover the list of the most popular ones explained with examples. As promised, here’s the list of the ones mentioned in the episode: CAC - Customer Acquisition Cost CLTV - Customer Lifetime Value ARPU - Average Revenue per Unit Adoption Retention Churn DAU, WAU, MAU - Daily / Weekly / Monthy Active User CVR - Conversion Rate Time on Task Success / Error Rate We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email: twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
45:52
November 16, 2021
How to shape an idea: from ideas to action
From having an idea to executing it, there is always a process: ideas are vague, full of questions to be answered and decisions to be taken. We also have limited resources to carry them out so, how do we move from ideas to action? This process we need to navigate will take us a step back to understand the problem we are solving and, only then, move us forward to shape all the details that the idea will have when becoming real. In this episode we talk about some of the processes we follow in product development to give shape to our ideas and be able to develop them: The Design Process, which is embedded in the other processes and always contains these stages: understanding, gathering inspiration, generating ideas, making the ideas tangible and testing our solutions. The shaping exercise inside the Shape Up framework, where we always take a step back to define the problem and explore if there is a feasible solution for it. The refinement stage in Scrum where the whole team look for missing information and explore the possible implementations We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
38:39
November 02, 2021
How do teams evolve to high-performing: forming, storming, norming and performing
The performance of a team is not only based on the expertise of each of the individuals. The way team members collaborate and relate with each other is key in achieving team and business goals: it’s what makes the difference and creates high-performing teams. How a team performs varies in different moments in time, the team evolves as people get to know and understand each other, their strengths and weaknesses, and find their unique ways of collaborating. In this episode, we talk about the framework developed by Bruce W. Tuckman in the sixties that help us understand this process. With a real-life example of our own experience, we discuss the four stages that teams go through, from creation to high-performing: forming, storming, norming, and performing; as well as the fifth one: adjourning. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
35:19
October 08, 2021
Greenhousing ideas: how to generate and manage breakthrough ideas
Crazy ideas can lead us to amazing ones if we let them grow in a proper environment. This is what the concept of Greenhousing ideas, that we learned from Gabri Prat, is all about: instead of killing the idea, try and understand it, shift it or test it! In this episode we talk about this concept that helps us manage stakeholder’s ideas, emphasizing the importance of asking why first.  We also cover the ideation process: if you don’t have any ideas, here we give you some easy tips and activities that you can apply in your team that will improve your ideation workshops and brainstorming sessions. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
28:15
September 20, 2021
How to do a Design Sprint - Part 2/2
Design Sprints are a super agile way of applying Design Thinking to product development, integrating your whole team, and fostering creativity. This is the second of a two parts episode where we explain step by step how to do a Design Sprint and give you some tips from our real-life experiences when using it. We recommend you to listen to part one first 😉 In this episode, we go into detail about the activities of the second day of workshop and the prototyping and testing days. We also explain what to do next after the Design Sprint and how to integrate the results in your agile process. Here are the materials mentioned if you want to learn more: The Sprint Book Design Sprint 2.0 - Every Exercise We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
39:59
September 06, 2021
How to do a Design Sprint - Part 1/2
If you are facing a big problem with an unknown solution and you have a cross disciplinary team to work on it, the Design Sprint methodology is a perfect fit to find and validate a solution in less than a week. We’ve used it several times in the last years, introducing it into our agile processes. In this episode we cover the basics of it: what is it, when to use it and how to prepare it. We also go into detail of the the activities of the first day of workshop, together with some tips based in our real life experiences. We will cover the remaining steps of the process in the upcoming episode 😉 The resources mentioned in this episode: The original book - Sprint The 2.0 design sprint - AJ&Smart We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
41:12
August 24, 2021
How to prioritize and choose the features to build
When developing digital products, making wise decisions on where to start and how to prioritize all the ideas we have in mind to develop is essential. There are different prioritization techniques in product. In this episode, we explain our experience with our favorite one: the ICE, that we learned when working with Itamar Gilad, which helps you define the priority of your idea bank based on the Impact, Confidence, and Effort. We also discuss how prioritization is done on a tactical level; as well as going through other prioritization techniques like RICE, MoSCoW or the so-called HIPPO. As we promised in the episode, here’s the link to the official Itamar Gilal page where you can learn more about the ICE and his GIST framework. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
33:59
August 06, 2021
What is Shape Up and how we adopted it in our team
Shape Up is an agile way of working that helps the team ship work that matters by increasing focus and collaboration. Until recently we were using Scrum and Kanban methodologies inside our product team but we were lacking focus and ownership of the projects… so we read the Shape Up book and we decided to give it a go! In this episode we discuss the problems we had before with other methodologies, like the struggle with planning the releases or the big amount of designs that were produced. We talk about the process of adopting Shape Up, the main benefits we got from it and how we tweaked it to work for our team. We also go through the challenges we faced, including the shift of mindset from all the team members. You can read the Shape Up book online for free here. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
51:19
July 27, 2021
What is User Research and how Product Managers and Designers use it
User Research is essential throughout the whole product development process: from discovery, to finding solutions, to validating them; and in all the steps in between. In this episode we discuss when and how we use User Research, what are some of the essential skills that are needed to do User Research and who should be involved in the process. We also talk about how User Research is tightly related with both the Product Manager and the Product Designer roles and how each one of us sees it from our perspective. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
33:44
June 22, 2021
When to redesign and how to connect it with business goals
How do we know if it will be worth investing time and effort in redesigning? How can we sell the need for a redesign to stakeholders? In this episode, we get into the 5 quality components of usability and discuss how both Product Manager and Product Designer care about them, but from different perspectives. We also connect them with other UX concepts like cognitive load and consistency, explaining why they are important. We go through the 10 Usability Heuristics and explain how to use them as a tool to define and determine the extent of the problem we are facing when we want to start a redesign. And last but not least, we give you some tips to follow when connecting the redesign project with the business goals. As promised, here is the link to the 10 Usability Heuristics from Nielsen Norman Group mentioned in the episode. We invite you to continue the conversation and give us feedback! Twitter:@TwoFacetPodcast Email:  twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow
38:59
June 02, 2021
What are roadmaps and how a common understanding can impact the whole team
In this episode we dig into roadmaps: what they are, the different types that can be defined and how to use the ICE (Impact Confidence Effort) framework to prioritize problems to solve. We discuss the impact that a well communicated roadmap can have in the outcome the team will achieve, helping designers and the whole team with systems thinking, creation of scalable solutions and handling legacy. In this episode Matt is on holidays in Poland and you can hear his step brother in the background wanting to take part in the podcast too! 👶 We invite you to continue the conversation and give us feedback! Twitter 👉@TwoFacetPodcast Email   👉 twofacetpodcast@gmail.com Hosts👩‍💻👨‍💻 👉Matt Mikulski 👉Juncal González 👶 Matt's step brother Music 🎶 Sunlight by Lightblow
57:04
May 16, 2021
Design Thinking, Lean Startup and Design Sprints: when and how to use and combine them.
Design Thinking, Lean Startup and Design Sprints are all agile tools that we both have used to build digital products, but what are the characteristics of each of them and when should you use them?  In this episode we discuss the five stages of Design Thinking (Empathize>Define>Ideate>Prototype>Test) and the tools used on each one of them. We also examine the differences and similarities between Design Thinking and Lean Startup, and how they can be combined and used depending on the stage your product is.  Finally, we define what Design Sprints are, when to use them, and how we have successfully integrated them in our daily workflow with Scrum. We invite you to continue the conversation and give us feedback! Twitter 👉@TwoFacetPodcast Email   👉 twofacetpodcast@gmail.com Hosts👩‍💻👨‍💻 👉Matt Mikulski 👉Juncal González Music 🎶 Sunlight by Lightblow
41:47
April 30, 2021
The different phases of a product: Problem, Solution and Product Market Fit
In this episode we discuss the different stages of a product (Problem Market Fit, Solution Market Fit and Product Market Fit), what should be the strategy on each of them and how they relate to Lean Startup and Design Thinking. We also talk about why is it important for Product Designers to understand them and how the design tools and resources are different on each stage.We invite you to continue the conversation and give us feebdack! Twitter 👉@TwoFacetPodcast Email   👉 twofacetpodcast@gmail.com Hosts👩‍💻👨‍💻 👉Matt Mikulski 👉Juncal González Music 🎶 Sunlight by Lightblow 
46:52
April 17, 2021
What is product strategy and why the product team should care about it
In this very first episode, we discuss how we understand product strategy and why it is important for the whole product team to care about strategy and business goals, and why the strategy should be transparent and how the whole team can benefit from it.
35:06
March 31, 2021