Two Facet

When gathering feedback from your users, do you have any preferred method? User Interviews, Online Reviews, NPS, Forms… there are so many tools out there!

In this episode we dive into the world of customer feedback discussing, comparing and ranking the most popular methods. Tune in for a fun chat on what works, what doesn't, and some surprises along the way!

• Learn when to use different tools and tricks!
• Hear real life stories about our past experiences
• Find out how to mix different feedback tools for success!

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Do you like what we do?

You can buy us a coffee 🤗 ☕ http://ko-fi.com/twofacet

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We invite you to continue the conversation and give us feedback!

Twitter: @TwoFacetPodcast

Email: twofacetpodcast@gmail.com

Hosts: Juncal González, Matt Mikulski

Music: Sunlight by Lightblow

What is the role of the high fidelity prototypes when crafting Digital Products? Do we always need them? We don’t have a clear answer but in this episode we debate the purpose, risks and pitfalls of this type of prototypes, as well as concept designs. Choosing the design approach is a strategic decision that can be influenced by stakeholders, the stage of the project and the purpose we have when building our design artefact. Join us for this episode where we put prototypes in question and try to answer the design dilemma: High-fidelity or not?
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Do you like what we do? You can buy us a coffee 🤗 ☕ http://ko-fi.com/twofacet ······················································· We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcast Email: twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow

Talking with your users is always worth it. Spending just an hour with them could save you months of building something no one wants. Plus, you might validate your genius and get killer ideas for improvement! In this episode we delve into the topic of user interviews and why they are so important in the process of building digital products. We discuss the value of talking to customers and the benefits it can bring in terms of: · Saving time · Avoiding wasted resources · Gaining insights that can help improve the development process We know not everyone has a background in research or has access to big research resources, but this shouldn't be an excuse for not conducting user interviews ;) There are plenty of materials and books out there, such as The Mom Test, which provide simple techniques that can help anyone conduct effective interviews. While there are principles and tips that can guide the process, we believe that the more interviews one conducts, the better they become at it. Here we share our own experiences of conducting interviews, including the challenges we faced and the lessons we learned along the way. Tune in for practical advice on how to structure and prepare for interviews, including the importance of having clear research questions and avoiding false positives. We also discuss some of the most common problems that can occur during interviews and offer suggestions on how to avoid or overcome them. Overall, this episode is a valuable resource for anyone looking to improve their skills in conducting user interviews and gain insights that can inform the development of digital products Get out there and talk to your users! It's not as scary as it sounds and could make all the difference :) ······················································· Do you like what we do? You can buy us a coffee 🤗 ☕ http://ko-fi.com/twofacet ······················································· We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcast Email: twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow

When starting a new project, you may take different approaches but, for sure there are steps you never skip. Which ones? In this episode we discuss our experiences when starting and working on a project. The things we always do and the steps we follow: from understanding the business context and the problem space, to defining the design approach, to managing expectations and communication with stakeholders. What about you on your side? We discuss topics like

• What do we do when starting a new project?
• Understanding the business context
• Understanding the problem space
• The difference between research insights and feature requests
• Understanding how the project aligns with the product strategy
• Understanding the problem space helps product designers
• Defining the problem
• Choosing the design approach
• Thinking about feasibility
• Defining boundaries
• The product vision
• Don’t create high fidelity UI just yet
• SaaS products and UI design
• Product Vision vs. Tactics
• Designer-developer collaboration
• The two types of product managers
• Stakeholders’ expectations management
• Synching with peers outside the team
• Following up with deadlines
• Communicating outside the team
• Communicating in longer sprints

······················································· Do you like what we do? You can buy us a coffee 🤗 ☕ http://ko-fi.com/twofacet ······················································· We invite you to continue the conversation and give us feedback! Twitter: @TwoFacetPodcast Email: twofacetpodcast@gmail.com Hosts: Juncal González, Matt Mikulski Music: Sunlight by Lightblow

Is Shape Up better than Scrum? 🤔

It really depends on your team and the way you want to achieve your outcomes.

In this episode we discuss why Shape Up from Basecamp suits us better and we go through the main differences between them:

• Discovered vs. Imagined work
• The refinement in Scrum vs. iterations in Shape Up
• Having a backlog vs. no backlog
• Estimating vs. defining an Appetite
• Betting Table vs. Planning sessions

We also go through some questions like:

• Why did we change from Scrum to Shape Up?
• Is Scrum bad?
• What is the difference between a Product Owner and a Product Manager?
• How to combine Shape Up with Continuous Discovery Habits?

💜 Do you like what we do?
You can buy us a coffee 🤗 ☕ http://ko-fi.com/twofacet

😃 We invite you to continue the conversation!
Twitter: @TwoFacetPodcast
Email:  twofacetpodcast@gmail.com
Hosts: Juncal González, Matt Mikulski
Music: Sunlight by Lightblow

In this podcast we talk about product management and building digital products in general. In the channel you can find topics about:
· Product Discovery
· Design Thinking
· Lean Startup · Shape up
· Continuous Discovery Habits
· Product Design
· Agile methodologies

We are Juncal González and Matt Mikulski, the hosts of this podcast. We both work at Docplanner, a scale-up focused on healthcare; and are the co-founders User Signal, a small startup focused on improving the customer feedback management.

Check out our content, we bring a lot of real-life examples of our experiences running teams both in small and large scale of digital products!

There are many prioritization strategies available for choosing the next features/experiments for our product… but how do you decide which one to use?

In this episode we talk about the two tools we use the most in our team: ICE (Impact Confidence Effort) scoring and OST (Opportunity Solution Tree), from the book Continuous Discovery Habits from Teresa Torres.

We compare them and discuss the similarities they have, like being collaborative and continuous tools, as well as always having a well defined goal to guide us in the process.

We also talk about what makes them different: the way they are visualized, the type of discussion they prompt and the output we get when using them.

And when to use each one of them? ICE score is more useful when we have a clear direction of the project, whereas OST is stronger when the direction is not defined. And they can be combined too! In this episode we explain how.

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If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet

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We invite you to continue the conversation and give us feedback!
Twitter: @TwoFacetPodcast
Email:  twofacetpodcast@gmail.com
Hosts: Juncal González, Matt Mikulski
Music: Sunlight by Lightblow

Is there a moment in time for doing product discovery?

When building digital products, the problems we are facing are complex and unknown, so it’s difficult to say we can find the answers by performing a one time activity. And even more, if this activity is outsourced, it reduces the capabilities of the team to make good product decisions.

Teresa Torres in her book “Continuous Discovery Habits” explains the benefits of approaching the discovery phase as a team routine, so it becomes a regular process performed by the product trios on a weekly basis.

In this episode we explain how are we’ve been applying some of these habits inside our team, how we’ve adapted the process to our specific needs and the benefits we are getting from it.

These are the main tools and practices from the book we are currently using on a weekly basis:
- Product Trios
- Continuous Interviewing
- Opportunity Solution Tree
- Ideation and Brainstorming
- Experimentation

And we are also combining our Continuous Discovery Habits with Shape Up: using the former for the shaping track and the latter for the building track. Tune in to learn how we do it!

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If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet

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We invite you to continue the conversation and give us feedback!
Twitter: @TwoFacetPodcastÇ
Email:  twofacetpodcast@gmail.com
Hosts: Juncal González, Matt Mikulski
Music: Sunlight by Lightblow

Best product teams are cross-disciplinary, small, and autonomous. Their composition varies from company to company and from project to project and yet they have a set of essential characteristics in common.In this episode, we discuss what is a product team, what makes it different from “classic” teams, and which are the main skills needed for a successful product team. These abilities translates into different roles depending on the company or the product:

• Understand the user:
  • UX / Product Researcher
• UX / Product Designer
• Product Manager / Product Owner
• Data Analyst
  
• Understand the market and the competitors:
• Product Manager / Product Owner
• UX / Product Researcher
• UX / Product Designer
  
• Understand the business strategy:
• Product Manager / Product Owner
• Product Strategist
  
• Understanding feasibility:
• Developers
• QA
  
• Defining, executing and delivering the solution
• UX / Product Designer
• Developers (FE, BE, etc.)
• QA
• Project Manager / Delivery Manager
  
• Market the solutions:
• Marketing specialist
• Product Manager
  
• Evaluate the outcome:
• Product Manager
• Data Analyst
• Whole team if possible

Last but not least, we talk about Product Trios: a model for collaborative product leadership that represents the intersection between the 3 key disciplines in product:

• Desirability: Design and Research
• Viability: Engineering
• Feasibility: Product

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If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet

_____________

We invite you to continue the conversation and give us feedback!
Twitter: @TwoFacetPodcast
Email:  twofacetpodcast@gmail.com
Hosts: Juncal González, Matt Mikulski
Music: Sunlight by Lightblow

Lean is all about learning 🧠

Instead of committing to our ideas, first, we want to learn if the assumptions we are making about them are actually true!

Will the users really want it? Will it generate the impact we expect? Setting up rapid and continuous experiments lets us move forward faster and reduce risk!👩🏽‍🔬 🧑‍🔬

In this episode we explain how to design and plan experiments: from defining the hypothesis, to setting up both success and failure metrics and finally, measuring the outcome.

We also explain the most popular Lean Experiments:

• Smoke test
• Pre-order test
• Sales pitch & commitment experiment
• Fake functionality
• Wizard of Oz
• MVP - Minimum Valuable Product
• A/B testing

In this episode, we have our special guest Natasha that explains to us how the world can be interpreted as linear and organized, or volatile and ambiguos. Also, together with her we discuss how the triple diamond model helps us navigate the complexity and ambiguity of this world when finding solutions to complex problems.

1. HOW DO WE SEE THE WORLD?

Is our world as linear, causal, and based on rational decision-making as we might deem it to be? The traditional understanding of the world perceives humans to be rational and logical 24/7, as well as reality to be a “clock world”-- easy to figure out and simple. But, our world is not like that: we live in a VUCA world… Volatile, Uncertain, Complex and Ambiguous… a “cloud world”: highly irregular, disorderly, and more or less unpredictable.

1. WHAT ARE DOCPLANNER’S PRINCIPLES AND HOW DO WE DEAL WITH THE WORLD WE LIVE IN?

Our new understanding of the world needs new principles, and these are ours:

• People are neither rational nor irrational,
• Know your reality and its context,
• Adapt to the chaos and ambiguity,
• Collaborate to see other points of view,
• Work on the right things to reduce waste.

In more practical terms, we work with the TRIPLE DIAMOND: understanding latent user problems and needs (“doing the right thing”); building the right solutions to solve these problems (“doing the thing right”); and, this way, reducing waste and maximizing value delivered using techniques like Lean startup or Scrum.

1. PRACTICAL EXAMPLE

Our biggest learnings come from failures, right? To see our work in practice, we are going to present and analyze a real DocPlanner project that did not go so well mainly because it underestimated our new principles, as well as skipped triple diamond steps. In addition, we will look back and discuss best practices: practices we would apply if we faced this project again!

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If you like what we do you can buy us coffee 💜 ☕ http://ko-fi.com/twofacet

_____________________

We invite you to continue the conversation and give us feedback!
Twitter: @TwoFacetPodcast
Email:  twofacetpodcast@gmail.com
Hosts: Juncal González, Matt Mikulski
Special Guest: Natasha Moro
Music: Sunlight by Lightblow

In this very first episode, we discuss how we understand product strategy and why it is important for the whole product team to care about strategy and business goals, and why the strategy should be transparent and how the whole team can benefit from it.