Customer Engagement 101 by Upshot.ai

Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, talk about why do users actually download any app, what is their thinking behind it, and how can brands leverage this insight to boost app user engagement and retention.

Explore ways to engage app users between two consequtive app usages with insights from Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai. Understand the mindset behind every app install and how to differentiate your app from competitors.

Dive into the psychology and motivations behind downloading occasional-use apps with insights from Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai. Uncover strategies to convert infrequent users into loyal customers and boost your app's retention rates.

Struggling with user retention on your occasional app? Join Vaishali Dialani, Senior CX Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, as they dive into strategies that transform infrequent users into loyal customers. Discover key challenges in retaining users for occasional apps and how to overcome them, followed by expert insights and actionable strategies. Learn from real-life examples to guide your user retention journey. Perfect for product owners and marketers aiming to elevate engagement and loyalty in their apps. Don't miss out on turning your occasional app users into dedicated fans.

Dive into innovative Ramadan marketing strategies with Upshot.ai's podcast, where we explore the transformative power of gamification in creating meaningful connections. Join our host, Likitha, and marketing expert, Kaustuv, as they discuss engaging customers through gamification, personalization, and community building during this sacred month.

Join Engagement Expert Krishna Chaitanya and Kaustuv Dwivedi as they discuss how to kickstart your personalization journey. They talk about the importance of setting clear objectives, starting small, and how brands must be patient before they start seeing results.

Join Engagement Expert Krishna Chaitanya and Kaustuv Dwivedi as they talk about companies that use gamification to gather user data and then deliver highly personalized product experiences for these users.

Join us in our latest episode, where Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, discuss how Upshot.ai helped its clients achieve personalization on apps using Custom Actions and Live Rules so that users get an experience that is tailored just for them.

Discover the secrets behind Spotify and Swiggy's winning strategy in customer engagement. Join Krishna Chaitanya and Kaustuv Dwivedi for groundbreaking insights and tips on mastering personalization.

In this episode, Engagement Expert, Krishna Chaitanya delves into the significance of choosing quality over quantity in personalization. He also shares insightful hacks and strategies for product and marketing teams, offering valuable guidance on how to enhance user engagement through effective personalization.

Join us in our latest episode, where Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, talk about the various risks involved with implementing personalization in your product. They also discuss ways to mitigate these risks in order to make your product personalization successful.

Explore the secrets of easy personalization in our latest video! Krishna Chaitanya and Kaustuv Dwivedi break down the complexities and offer straightforward tips to master the art of personalization.

Join us in our latest episode, where Krishna Chaitanya, the Engagement Expert, and Kaustuv Dwivedi guide you through the essentials of product personalization. They'll provide a straightforward plan and key questions to help you customize your product effectively. Tune in for valuable tips and start personalizing with confidence!

In this episode, Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, discuss whether apps also implement dynamic pricing that is personalized according to user profiles.

In this episode, Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, talks about the different forms that personalization takes and how marketers can make the experience more suited to each user segment. From personalized offers to personalized product recommendations, they cover topics that app and website owners can personalize to improve the user experience.

In this episode, Engagement Expert Krishna Chaitanya along with Kaustuv Dwivedi talk about what makes personalization different from customization and how it serves the end users better.

In this episode, Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, analyzes the reason personalization is becoming a necessity for brands today and why they should be looking to invest in it.

In this episode, Engagement Expert Krishna Chaitanya, along with Kaustuv Dwivedi, breaks down personalization and its importance for your product's success. They discuss its relevance and the impact it creates for users.

In this episode, Krishna Chaitanya and Kaustuv Dwivedi discuss the implementation of personalization in digital experiences, emphasizing its significance for app engagement, conversion, and retention. They explore the multi-faceted approach to personalization, from content to UI, and share strategic tips for starting small and scaling effectively without spending a million dollars!

Dive into the festive spirit with Upshot.ai's Podcast as host Architaa and marketing expert Kaustuv Dwivedi discuss the essentials of successful festive loyalty programs. Learn how to engage customers with relevant rewards, simple participation, and effective communication. Get inspired by case studies and discover tips for personalizing your customer loyalty strategies to boost festive sales and customer satisfaction.

In this episode of Customer Engagement 101, host Architaa Pandey sits down with seasoned marketer Kaustuv Dwivedi to delve into the exciting world of gamification in festive marketing. They shed light on how brands can leverage gamified campaigns to stand out in the bustling holiday season. From point systems and leaderboards to thematic challenges, explore the different ways in which gamification can enhance customer engagement and drive sales. Don't miss out on real-world examples from popular brands like Starbucks and learn valuable tips for implementing your own gamified campaign. Tune in and let the holiday festivities begin!

In this episode of Customer Engagement 101, host Architaa Pandey sits down with seasoned marketer Kaustuv Dwivedi to explore Omnichannel Marketing. Tune in as they delve into the role of Omnichannel marketing in creating seamless customer experiences, boosting retention rates, and enhancing data collection. Don't miss out on these invaluable insights that could streamline your approach to customer engagement!

Aditya and Krishna discuss the crucial metric called 'Time to First Value.' They talk about how this metric helps businesses realize if the customers onboarded are actually generating value for the company.

Aditya Ramakrishnan, Vice President - Marketing of ImageKit.io, and Krishna Chaitanya, the Engagement Expert at Upshot.ai, talk about the timeline that companies should consider while focusing on the ROI of customer acquisition. How soon should the user makes their first purchase? What factors to consider while deciding on this timeline? Watch the video to understand how to create "aha" moments that will propel that first purchase.

Aditya Ramakrishnan, Vice President - Marketing of ImageKit.io, talks about what retention means and how the definition changes according to different industries. He also ties retention with the acquisition cost and elaborates on the LTV: CAC ratio and its significance in defining retention.

From marketing to sales and employee training, gamification can help drive your company forward and make your workplace highly interactive. But how to make enterprise gamification work? In this webinar, Nithya Radhakrishnan, Creative Director of Toss the Coin, and Krishna Chaitanya, Gamification Consultant, discuss how to get started with enterprise gamification and how to make it work. They also outline different areas to gamify in an organization and the lessons they learned in the gamification industry!

As you aim to bring your business to new heights, it's crucial not only to acquire new customers but also to retain them effectively. But how does retention work? In this webinar, Aditya Ramakrishnan, Vice President - Marketing of ImageKit.io, and Krishna Chaitanya, Customer Success Head at Upshot.ai, discuss what are the steps a brand should focus on after acquiring a customer in order to retain them. They also highlight how retention looks for different industries and some key metrics to track if a retention strategy is actually working.

In this episode, Krishna Chaitanya and Kaustuv Dwivedi discuss how Upshot.ai's genesis helps it decipher every brand's gamification needs! Discover how its unique capabilities can elevate your gamification strategies. Unlock success with the platform that's redefining engagement for brands worldwide!

What metrics to track to check if your gamification strategy actually works? In this podcast, Krishna Chaitanya and Kaustuv Dwivedi discuss what it is that organizations must keep an eye on to determine the effectiveness of their gamification strategy.

Gamification Expert, Krishna Chaitanya, discuss how to figure out the best Gamification strategy for your business and to walk the line between in-your-face and subtle gamification. He also talks about different companies that use excessive or in-your-face gamification and subtle gamification. 

In this episode, Gamification Expert, Krishna Chaitanya, discusses the difference between overt and subtle Gamification and how industries and businesses choose whether to go with overt or subtle gamification. 

 In this episode, Gamification Expert, Krishna Chaitanya, talks about why tailor-made Gamification is more effective. He also outlines some tips for beginners, with examples to start small with Gamification and how to build from it.

Adoption! Adoption is the biggest problem that can be solved using Gamification. Listen to the full podcast to understand how to kickstart your Gamification journey.

In this episode, Gamification Expert, Krishna Chaitanya, discusses why Gamification is the best strategy to boost user engagement and how human motivation plays a part in it.

In his discussion with Upshot.ai, Gamification Expert Krishna Chaitanya, lists down some online resources that people can use to learn more about Gamification.

Listen to Gamification Expert, Krishna Chaitanya, talk about some of the most common mistakes businesses make when applying Gamification to their business and how to avoid them.

Gamification Expert, Krishna Chaitanya, lists some hacks and tips that can help you be on top of your customer engagement game.

Gamification Expert, Krishna Chaitanya, shares his experience with Gamification and gives valuable advice on how he thinks people should start with it.

 Gamification Expert, Krishna Chaitanya, talks about how CRED and Swiggy are acing their Gamification games. He and Kaustuv also discuss Swiggy and its use of Gamification to boost its customer loyalty.

According to Gamification Expert Krishna Chaitanya, the FinTech industry is leading the race when it comes to implementing Gamification. Comment down below in case we missed some industries in which you see Gamification being used!

 In this episode, Gamification Expert, Krishna Chaitanya, talks about the direction Gamification will move in 2023 and how it will transition according to the changing times. They discuss how subtle gamification is going to the forefront and affect how companies implement Gamification.

In this episode, Kaustuv and Architaa discuss customer loyalty in-depth and the role gamification plays in boosting it. They also list various examples of brands that use Gamification to increase loyalty.

In this episode, Kaustuv and Architaa discuss user engagement and how Gamification is a winning strategy for user engagement. They outline different game elements like Progress bars, Competition, Badges, and more.

In this episode, Kaustuv and Architaa discuss product adoption and how gamification comes into the picture to help users reach the "Eureka" moment faster. They outline different ways in which digital platforms are adding Gamification to the product adoption process to influence behavioral changes in users.

In this episode, Kaustuv and Architaa talk about user onboarding and the huge success that Gamified Onboarding is. They also exchange examples of platforms that are excelling at user onboarding with Gamification.

In this episode, Kaustuv and Architaa outline some of the benefits of using Gamification, like boosting user engagement, improving user experience, and building productive habits.

 In this episode, Kaustuv and Architaa describe the difference between Game mechanics and game dynamics with examples and highlight how they come into play while designing a gamified platform.