As The World Churns

By UserIQ

Looking to avoid some unpleasant churn melodrama? If so, "As the World Churns" is the podcast for you. All episodes are under 20 minutes. Which means you can listen during your lunch hour and still have time to do whatever it is that you do.

This is the only customer success podcast on the internet presented by UserIQ. Join host Justin Rubner as he interviews your favorite industry experts and gets to the bottom of your CS conundrums.

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I didn’t see that coming: Red flags to look for in your next CS job interview

As The World ChurnsJan 13, 2022

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19:56

Customer Success and Sales: How to align for the best outcome

Join guest Markus Rentsch to learn how to handle the sales to CS and handoff and make sure you're delivering quick wins for your customers. Reducing churn early on is the name of the game.

Feb 21, 202217:37

We’re not support! Getting everyone aligned around CS as a strategic function

Join Mike Cardona on this week's episode of As The World Churns as we discuss the difference between customer success and support.

Feb 15, 202214:16

We’re growing - now what? Ways CS teams can accommodate more customers

Join Founder, CEO and Leadership Coach from 30 Day Leadership, Nils Vinje. We're talking all things scaling.

Feb 08, 202219:56

All about value: Moving CSMs from pitching features to selling solutions

Guest panelist Brian Nicholls joins host Justin Rubner to discuss what he's learned from his time at UserIQ and leading a customer success team.

Jan 31, 202218:29

Making renewals simple: How analytics and reporting can help seal the deal

Join CS expert Guy Rahamim for a discussion about all things analytics and how it leads to renewals.

Jan 25, 202219:54

Advanced customer psych: Identifying personality archetypes to achieve success

Join Jan Young, customer success consultant, Top 100 SuccessHACKER CS strategist, founding member of CS Insider and board member for Gain Grow Retain as she discusses the best-suited personalities for customer success.

Jan 13, 202219:55

From bugs to bad UX: How to CSM when your product sucks

Join special guest Jared Orr, Senior CSM, top 100 SuccessHACKER CS Strategist and host of the Founders and Mentors Podcast as he talks about facing product issues head on with your customer.

Jan 13, 202217:39

I didn’t see that coming: Red flags to look for in your next CS job interview

Join Erika Villarreal, Senior CSM, Top 100 SuccessHACKER CS Strategist and personal brand advocate as she discusses what to keep an eye out for during your next job interview.

Jan 13, 202219:56