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 Slick Talk: The Hospitality Podcast

Slick Talk: The Hospitality Podcast

By Wil Slickers

This is the podcast for anyone and everyone in the Hospitality industry that loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, you will hear many special guests and special topics in our industry!

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Julie George: The Million Dollar Host

Slick Talk: The Hospitality PodcastFeb 26, 2021

00:00
46:07
Recap of The LiveRez Partner Conference with Amber Knight

Recap of The LiveRez Partner Conference with Amber Knight

This is a special bonus episode to feature and recap the LiveRez Partner Conference that was happening in Boise, Idaho this week!

In this episode, you will hear from Amber Knight who is the GM of LiveRez and we cover her career and personal story and then, of course, the story and evolution of LiveRez. I was honored to be the Emcee of the Partner Conference and to meet the LiveRez team & partners!


To learn more about LiveRez and who they are, check out these links!


Website: https://www.liverez.com/

Facebook: https://www.facebook.com/LiveRezSoftware

Instagram: https://www.instagram.com/liverezsoftware/

LinkedIn: https://www.linkedin.com/company/liverez/

Oct 15, 202133:28
Sharing The Journey with Jesse DePinto

Sharing The Journey with Jesse DePinto

Jesse is a growth-oriented serial entrepreneur with a passion for Product, UX, and Technology. Jesse is the Chief Product Officer and Co-founder of Frontdesk, a leading tech-enabled urban short-term rental brand. Today, Frontdesk operates in 35 cities with over 250 talented employees. Jesse is a champion for all-things growth at Frontdesk, which includes leading the technology, sales, and marketing teams, while also nurturing key strategic relationships for the company. He holds a BS in Mechanical Engineering from UW-Milwaukee.

Jesse is a proud husband and father of three boys, and a complete nerd at heart.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!


In this episode, we explore:

03:20 - Guest Background

06:57 - Technology and automation is the key to solve complex operations

08:16 - Creating guest experience during Covid

10:24 - Challenges in the business

18:04 - Finding a great leader

19:28 - Managing the internal culture

24:27 - Not all things need to be automated

27:34 - Celebrating victories as the founder

31:39 - The biggest impact of Covid

33:58 - Hiring Skillsets vs Mindsets

41:32 - Scaling a large network of professionally managed tech-enabled apartments

43:02 - Managing the quality

48:23 - Connect with the guest


Connecting with the Guest:

Website: https://www.stayfrontdesk.com/

Twitter: https://twitter.com/stayfrontdesk

Facebook: https://www.facebook.com/stayfrontdesk

LinkedIn: https://www.linkedin.com/company/frontdeskinc/

Instagram: https://www.instagram.com/stayfrontdesk/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H


Mid Roll Ad - 24:40

Oct 13, 202152:03
Growing a Global Marketplace with Reside Worldwide

Growing a Global Marketplace with Reside Worldwide

Lee Curtis, CCHP, co-founded RESIDE Worldwide, Inc. in November 2017. Lee and his partners believe that the traditional corporate housing industry is in a state of evolution and is being driven by the acceleration of interest in alternative housing globally. RESIDE’s core purpose is to transform the way that extended stay travel is purchased with a focus on delivering global travel solutions for enterprise companies with global needs.

Mr. Curtis is active in the corporate housing industry, having served on the Corporate Housing Providers Association (CHPA) board of directors from 2003-2008 and then again from 2015-present. From 2004-2007 he additionally served as Vice President and Chairman and again as Chairman from 2019 through 2021. His companies have won over 13 Tower of Excellence awards for Company of the Year, Marketing Campaigns of the year, and various other accolades from the association. He is also the recipient of CHPA’s “Provider Member of the Year – Individual” award. In June of 2020, Lee was awarded the “CEO Excellence Award for Innovation” from CEO Magazine for innovation in global furnished accommodations. In February 2021, Mr. Curtis was awarded the CHPA’s Industry Impact Award. Formerly known as the Lifetime Achievement Award, this award is given to an individual that has made significant and lasting contributions to the industry.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!


In this episode, we explore:

03:10 - Guest Background

06:12 - What was the pull for hospitality

17:02 - How ROTC refine your leadership ability

24:39 - Different offerings of RESIDE company

31:09 - How RESIDE company deals with Covid

35:18 - Goal for RESIDE in the 360 Platform

40:03 - Tools and Systems that allows you to aggregate expenses

44:49 - Evolution of RESIDE - corporate housing

49:24 - Evolution of Business travel

51:59 - What’s next for RESIDE


Connecting with the Guest:

Website: https://staywithreside.com/

LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Oct 06, 202159:01
Trust & Safety In Hospitality with Ela Mezhiborsky

Trust & Safety In Hospitality with Ela Mezhiborsky

Autohost CPO and co-founder, Ela Mezhiborsky, handles the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost.

This episode is in honor of Anton who was also a co-founder of Autohost and unexpectedly passed away a little over a year ago today. Please go listen to Antons previous episode that came out exactly one year ago today, September 30th.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!


In this episode, we explore:

04:28 - Ela’s story

11:44 - Preventing fraudulent reservation

16:28 - Importance of KYC (Know your client)

18:56 - Why do we need to screen the guest

21:20 - Maintaining the accuracy of the guest screening

25:33 - Factors in making an assessment

28:11 - Biggest Red Flag indicator

31:52 - Better safe than sorry strategy

36:12 - Best payment processing - Stripe

40:34 - Creating a virtual check-in

47:27 - Trust & Safety In Hospitality

51:32 - Connect with Ela


Connecting with the Guest:

LinkedIn: https://www.linkedin.com/in/elamezhiborsky/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Sep 30, 202157:52
What’s With The Noise In Short Term Rentals with Michael Goldin

What’s With The Noise In Short Term Rentals with Michael Goldin

Michael is the head of business development for NoiseAware and has been a part of the short term rental community since 2015. He is a 2x Phocuswright 35 under 35 leader who is committed to bettering the short term rental industry. Michael's role is focused on collaboration with the OTA's, partnering with cities for sensible regulation, developing key industry partnerships and leading the charge into new segments of hospitality like flexible rentals. On a personal side, he is obsessed with travel, volleyball, and the dad of a 2 year old boy!

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your techstack and get this dynamic duo to power your business!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!


In this episode, we explore:

04:27 - Things happening since Covid-19

09:46 - Why does this kind of host have to be kicked-off

12:41 - Flexible Rentals

15:26 - Does workforce housing stay until 2022?

17:54 - Labor shortage in the hotel industry

21:16 - Importance of the guest experience

26:31 - How NoiseAware is solving the noise issue

29:24 - What’s new with NoiseAware?


Connecting with the Guest:

LinkedIn: https://www.linkedin.com/in/michaelgoldin1/

Facebook: https://web.facebook.com/goldin1

Slick Talk Website & Socials: https://bit.ly/3uCsm6H


#ShortTermRentals #HospitalityIndustry #Partnerships

Sep 29, 202137:38
Learning More About The Annex Hotel with Ryan Killeen

Learning More About The Annex Hotel with Ryan Killeen

Ryan Killeen’s hospitality career officially began after participating in the hotel management program at Vancouver Community College. While in school, Ryan started cleaning bathrooms and making beds with the housekeeping team at the Fairmont Pacific Rim — considered Vancouver’s definitive luxury hotel. He was climbing the ladder at a healthy pace and was presented with an opportunity to join the opening team in Dubai at Fairmont the Palm. Without processing what this meant, Ryan said yes. Living in Dubai, working with 52 different nationalities, and leading the guest services team was the most eye-opening experience of my life. For Ryan and fellow North Americans, it was an opportunity to gain valuable work experience and open the floodgates to new opportunities back home. For others, it was an opportunity to provide for their families and give their children a future.

After returning to North America, Ryan took on progressive roles in Vancouver, Calgary, Boston that included sales, business development, leadership, and operations for Sonder, a ‘Hometel’ company bringing together the authenticity of peer-to-peer home rental plus the dependable, elevated services of a hotel. Currently, Ryan operates the Annex Hotel in Toronto as GM.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

02:52 - Background of the Guest

06:47 - Disadvantages of having an overcomplicated system

08:07 - Using Technology vs Old school way

09:35 - Technology role in the hospitality industry

13:00 - Shifting to Sonder and Airbnb

15:56 - What is it like to be an established company?

19:32 - What is Annex?

23:15 - Adopting Technology - from traditional to high-tech hotel

26:19 - Consolidating Tech hacks

29:29 - Prediction when shifting to high-end vacation rentals

Connecting with the Guest:

Website: https://theannex.com/

LinkedIn: https://www.linkedin.com/in/ryankkilleen/

Instagram: https://www.instagram.com/annexhotels/?hl=en

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Sep 22, 202134:39
Building A Brand From Top To Bottom with Alex Husner, Condo-World

Building A Brand From Top To Bottom with Alex Husner, Condo-World

Alex has led the strategic marketing and business development efforts for Condo-World since 2009. She manages a team that has grown the company from a local vacation rental business into a nationally recognized condo marketing and technology enterprise. Alex has a passion for developing strategies that drive sales overnight and brand over time, connecting all aspects of digital, social and traditional marketing to keep Condo-World at the forefront of their highly competitive market. 

This episode is sponsored by Hostfully! Hostfully is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks! 

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

In this episode, we explore: 

04:23 - Alex and Condo-World Background 

08:36 - Key to Success 

13:16 - Importance of Marketing 

19:10 - Steps for Branding package 

22:32 - Technology Program 

29:02 - Making successful partnerships 

32:40 - Software Connectivity Piece 

36:55 - Finding Gaps to fill 

39:19 - What’s next for Condo-World? 


Connecting with the Guest: 

LinkedIn: https://www.linkedin.com/in/alex-o-husner-%F0%9F%8C%8E-1844306/ 

Facebook: https://www.facebook.com/alex.o.husner 

Slick Talk Website & Socials: https://bit.ly/3uCsm6H 


Mid Roll Ad - 20:53

Sep 15, 202145:32
The Best Ways To Grow Your STR Inventory

The Best Ways To Grow Your STR Inventory

Brooke Pfautz is one of the industry's foremost experts in growing vacation rental inventory. He got his start in the industry 14 years ago when he founded Vantage Resort Realty in Ocean City, MD and took an idea on a napkin to more than 500 properties in just five years. After a successful exit, he went on to grow inventory for other major vacation rental brands as a Chief Business Development Officer in multiple destinations. Most recently, as an executive at a leading vacation rental software company, he saw first-hand through MasterMind groups that he launched and facilitated what worked and what didn’t for the 20 largest and most successful companies in the country. Today, Brooke leads Vintory, the 1st and only CRM & Sales and Marketing automation platform designed exclusively for Vacation Rental Managers to grow their inventory. At Vintory, a team of over 50 growth experts are laser focused on one thing: helping VRMs hit or exceed their growth goals.

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech-stack and get this dynamic duo to power your business!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:46 - Brookes Background

08:46 - Finding more qualified properties

09:48 - Good vs Bad Mailing Campaign

11:26 - Increasing bookings and reservations

15:23 - Top 5 Hacks for Vacation Rental Manager

19:51 - Why do we need data scientists?

26:05 - How will you know if the data is useful?

33:36 - Direct Mail

37:53 - What makes people not throw direct mails

40:38 - Custom Audiences

42:39 - What is IP targeting?

45:26 - Direct Mail Retargeting

49:01 - Determining the Value of a proper portfolio

Connecting with the Guest:

Facebook: https://www.facebook.com/vintoryhq/

LinkedIn: https://www.linkedin.com/company/vintory

Twitter: https://twitter.com/vintoryHQ

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 24:34

Sep 08, 202155:29
Getting Back Into Guest Experience & Storytelling

Getting Back Into Guest Experience & Storytelling

Samantha Hardcastle, founder of The Storied Experience and Amore Social, brings a decade of marketing strategy & storytelling to hospitality properties and destinations worldwide. Her passion-driven mission is to transform the way we travel and infuse each moment with more meaning, purpose, and magic.

After a not-so-pleasant hotel stay a few years back, Samantha started her journey of exploring guest experience design with Cornell in 2018. Her creative marketing background, immense curiosity about other cultures, and empathetic understanding of today’s traveler serve her as she seeks to help hospitality hosts elevate their guest experience and stand out.

Samantha’s vision is to combine her unique perspective on storytelling with aesthetic & emotional intelligence, positive design & psychology, wellbeing, and human behavior to build out programming and spaces for properties that are enriching and personality-packed. Her online course, the Spark 5-Star Success Pathway, dives deep into her years of research and strategies. Use code to SLICKTALK get 20% off.

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

This episode is also sponsored by Jetstream! Jetstream is a full service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!


In this episode, we explore:

02:10 - Background of the guest

06:13 - Creating Real Expectations with the guest

08:47 - Areas of Inspirations

11:42 - How Covid affects Marketing

15:59 - Relying on Positive Psychology and positive designs

21:14 - Guest’s Experiences

25:07 - Storytelling

30:25 - Importance of knowing your values and personality


Connecting with the Guest:

Website: http://thestoriedexperience.com/

Website: http://fivestarpathway.com/

Instagram: https://www.instagram.com/samanthahardcastle_/

LinkedIn: https://www.linkedin.com/in/skhardcastle/

Email: hello@thestoriedexperience.com

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 18:32

Sep 01, 202136:43
What It Really Takes To Operate A Safe Vacation Rental with Justin Ford

What It Really Takes To Operate A Safe Vacation Rental with Justin Ford

Justin Ford is the Director of Safety & Certification Programs at Breezeway; where he is helping property managers and owners maintain the safety of short-term rental properties. An international short-term term rental safety expert, Justin was the first to elevate awareness of safety in short-term rentals back in 2013.

Prior to Breezeway, Justin co-founded On the Water in Maine in 2006 and grew the company into the highest-grossing vacation rental company in New England. A former member of the US Coast Guard and a firefighter, Justin travels worldwide to share his industry expertise on short-term rental safety.

Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!

This episode is also sponsored by our friends at Breezeway! Check out this link to learn more!


In this episode, we explore:

03:25 - Background of the guest

06:24 - Convincing the waterfront owners

09:49 - Safety Training Course

13:48 - Challenges of creating the course

16:24 - Top Claims in Insurance Company

20:31 - Successful ways to overcome incidents

24:12 - What is Safety Training Course

30:28 - Marketing Tricks

35:54 - Breezeway’s Mission

40:06 - Why Rentals are not considered safe


Connecting with the Guest:

Facebook: https://www.facebook.com/shorttermrentalsafety

Website: https://www.breezeway.io/safety-app

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Aug 25, 202146:24
From A Property To A Podcast with Sarah & Annette from Thanks For Visiting Podcast

From A Property To A Podcast with Sarah & Annette from Thanks For Visiting Podcast

Thanks for Visiting has always been about short-term rentals. Annette and Sarah met at a Columbus, Ohio City Council Meeting fighting for their right to host homes on Airbnb. The two shared a belief that the short-term rental industry needs hosts to be more hospitable. Every resource they'd come across in growing their own businesses was purely profit driven - and "heads in beds" just isn't their style.

We had to figure out a lot of stuff on our own and now we want to give you the behind-the-scenes look we tried to find when we started. Thanks for Visiting is like Hospitality Prep School for the Airbnb stager or host. You'll find resources to help you host with heart and improve your processes and systems.

This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use
SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Hostfully is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!

This episode is also sponsored by our friends at Breezeway! Check out this link to learn more!


In this episode, we explore:

03:04 - Background of the guests

12:08 - Power of Podcasting

17:55 - How to operate in a high standards

19:07 - Complete Transparency to everyone

23:54 - STR Regulations

27:48 - Finding good resources

30:50 - Balancing media side of the business and the vacation rental business

37:14 - Why we need to continue growing and build something

38:50 - Females are the biggest users in Airbnb platforms

41:03 - Enjoying the Process


Connecting with the Guest:

Website: www.thanksforvisiting.me

Instagram:  @thanksforvisiting

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 21:22

Aug 18, 202145:26
Building a Business That Maintains a High Level of Quality

Building a Business That Maintains a High Level of Quality

Maeva is the founder of Flying Cat Marketing, a content-led SEO agency for SaaS companies in hypergrowth. She's helped VC-backed tech companies like Operto, Avantio, tye, and others scale their organic user acquisition with seamless content operations and world-class, revenue-generating content.

This episode is sponsored by
NoiseAware & Operto! Running a great property management company means you need a great property noise sensor and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech stack and get this dynamic duo to power your business!

This episode is also sponsored by our friends at
Jetstream! Check out this link to learn more!


In this episode, we explore:

03:31 - Maeva’s Background

11:24 - Letting go of control

15:35 - Optimizing your time and energy

21:10 - Financial Ambitious Goals

23:36 - Are you charging more or less?

25:19 - Point of view when it comes to technology

30:38 - Why Hoteliers keep everything tight

34:50 - Providing better value to the guests

37:17 - Scaling the services

40:12 - Using LinkedIn to Grow your Brand


Connecting with the Guest:

Website: https://flyingcatmarketing.com/

LinkedIn: https://www.linkedin.com/in/maevaeverywhere?originalSubdomain=es

Instagram: https://www.instagram.com/flyingcatmarketing/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 22:14

Aug 11, 202144:47
Here We Are Series, Episode 1

Here We Are Series, Episode 1

Daniel Cruz and I are back to talk about entrepreneurship and the impact it's had in our lives and the lessons and values we are getting from our recent journey!  

We will be bringing on other founders in the industry and we plan to make sure that we are 100% vulnerable and open during these recordings!


Slick Talk Sponsors:

NoiseAware

Hostfully

Safely.com

Operto


Aug 06, 202142:35
It's Our Generation's Turn To Utilize What's Right In Front Of Us

It's Our Generation's Turn To Utilize What's Right In Front Of Us

Chloe Cohen is the CEO of BRIQ, a Real Estate Investor, and the Founder of Real Deals by Chloe. She is an empathy-driven entrepreneur focused on helping others self-empower by approaching life from a balanced perspective-mind, body, and soul. She is a real estate investor and prop-tech advisor at BRIQ, a tech-focused Real Estate Estate Marketing Agency, in New York City.

Join us today to learn more about how to utilize what’s right in front of us with Chloe Cohen.

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech stack and get this dynamic duo to power your business!

This episode is also sponsored by our friends at Jetstream! Check out this link to learn more!


In this episode, we explore:

02:18 - Chloe’s Background

04:55 - Best software or technology

07:55 - Different periods that we go through

09:08 - Niche Marketing

10:01 - Overabundance of staff

15:50 - Is there a universal technology?

20:18 - Flexible Living

22:13 - Variation of Personality types

26:37 -  How will we know if it’s scalable?

33:12 - Knowing which route to take in investing


Connecting with the Guest:

Instagram: https://www.instagram.com/realdealsbychloe/

LinkedIn: https://www.linkedin.com/in/chloecohen/

YouTube: https://www.youtube.com/c/RealDealsbyChloe

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Aug 04, 202141:55
Going Public, Travel News, and Everything In Between on Good Morning Hospitality
Aug 02, 202135:14
BONUS EPISODE! Created By Hosts For Hosts with Daniel Cruz, CEO & Founder of washbnb

BONUS EPISODE! Created By Hosts For Hosts with Daniel Cruz, CEO & Founder of washbnb

I loved having Daniel Cruz, CEO & Founder of washbnb, on the show so much, and with all of their exciting news as a company, I just had to have him on for a "late-night recording session" to hear it all!

Tune in to hear how washbnb is doing from the recent crowdfunding campaign to being accepted and in week two of Techstars!

If you haven't heard Daniel's first episode on Slick Talk, you NEED to go listen to it now because it was that good! 

👇

https://www.slicktalkthepodcast.com/podcast/episode/3b77f51d/created-by-hosts-for-hosts


Listen until the end to hear a little announcement from Daniel & me as well!

Jul 30, 202101:05:45
This Is A Journey with Luca Zambello, CEO of Jurny

This Is A Journey with Luca Zambello, CEO of Jurny

Luca Zambello is the co-founder and CEO of Jurny, a hospitality tech company pioneering the next generation of tech-first, on-demand accommodations. A born entrepreneur, Luca launched one of the first professionally operated Airbnb vacation rental companies in 2012, quickly earning the Superhost status that he still holds today. Following that success, he realized there was a need for a more streamlined, on-demand hospitality experience for both guests and operators. Partnering with David Phillips in 2017, he co-founded Jurny and has led the company to triple-digit growth with more than 570 units under management across ten markets.

The company is a leader in hospitality technology and automation allowing it to manage and operate some of the top-performing hotels and multi-family buildings in the industry. As an expert within the hospitality industry, Luca has been featured in Bloomberg, Forbes, Entrepreneur and other major industry publications. His mission continues to be modernizing hospitality and creating solutions that cater to the heightened expectations of today's traveler.

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

As a property manager, business owner, and entrepreneur, you already have so much to do in a 24 hour time period. Don’t let the worry of your property being damaged and focus back on growing your business with Safely! Safely is a proud sponsor and I love that I can use them for my business to ensure my properties are safe, protected and my homeowners know that I think of their asset as my asset too! Go to Safely.com and sign up today and let them know Wil sent you!


In this episode, we explore:

02:58 - Luca’s Background

04:12 - Things need to consider when managing Airbnbs

05:35 - What makes Jurny different from others

09:47 - Offering full management service

10:51 - Making Guest feel at home

17:56 - Eliminating human interaction

21:18 - Why some guest don’t need human interaction

25:47 - Roadmap for Jurny

29:37 - Key things when leading a team


Connecting with the Guest:

Website: www.jurny.com,

Instagram: https://www.instagram.com/urjurny,

Facebook: https://www.facebook.com/Jurny-115358886519014,

Linkedin: https://www.linkedin.com/company/jurny

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Mid Roll Ad - 15:34

Making your guest feel at home 10:51 - 12:25

Jul 28, 202139:06
Operating Differently In Multi-Family Buildings

Operating Differently In Multi-Family Buildings

Mickey Kropf is the Co-Founder and CEO of Vector Travel, Inc, a tech-enabled, full-service, rental housing hospitality company. Prior to Vector Travel, Mickey co-founded and led growth at Rented.com, a short-term rental marketplace connecting owners with short-term rental management companies. Mickey has a background in commercial real estate development and finance.

Enjoy 15% off by using SlickTalk on the checkout page with Vector Travel. For those who are apartment owners, you get one month free, and if you mention the podcast, you’ll get a one-month management fee for free too!

Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your home, you’ll have everything you need in order to have peace of mind!


We also want to say thank you to Breezeway for sponsoring this episode! To learn more about Breezeway, go to www.breezeway.io/slick


In this episode, we explore:

02:58 - Mickeys Background

05:55 - Revenue share model vs master lease model

09:27 - Why mess with the model that’s not broken

11:47 - Iceberg Analogy

14:57 - Dealing with multi-billion dollar corporation clients

16:42 - Control Access to the Building

20:43 - Tracking the Inventory for multifamily side

23:10 - Positive Challenges that help grow the business

26:51 - The best clients are the existing clients

28:55 - Handling the business operations

31:36 - Contracts with the clients


Connecting with the Guest:

https://www.linkedin.com/company/vectortravel

www.vectorstays.com


Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Jul 21, 202135:32
It's No Longer Just A "Room" with Richard Valtr, Founder of Mews

It's No Longer Just A "Room" with Richard Valtr, Founder of Mews

The Founder of Mews, Richard Valtr, is a hotelier with a serious passion for technology and service. His mission is to transform an entire industry with cloud solutions that make hospitality more rewarding for everyone.

This episode is a deep dive into his thoughts and opinions on how the hotel industry (hospitality) built products (tech) the wrong way that does a disservice to our guests and industry, the Original Sin as Richard likes to call it, we’ve looked at it all wrong.

Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!


In this episode, we explore:

03:27 - Richard Valtr Background

10:20 - Giving Value Added Services to Your Guests

17:40 - Knowing the Right Guest That Will Match Your Property

20:27 - The Original Sin of Hospitality

22:43 - The Creation of Mews

31:34 - Add on Services We Can Offer to the Guests

39:59 - Revenue Per Guest

42:25 - Making Sure to Meet the Guests Satisfaction

46:41 - Challenges In the Hospitality Industry

54:41 - Mews In The Next Few Years


Connecting with the Guest:

www.mews.com


Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Jul 14, 202158:55
Bringing The Experience To Life In Hotels with Jon Weitz

Bringing The Experience To Life In Hotels with Jon Weitz

Jonathan Weitz is the founder and president of Avocet Hospitality Group. In 2006, Weitz and his wife Lisa founded Avocet Hospitality Group via the acquisition of Islands West Real Estate, a small vacation rental business of Folly Beach, South Carolina. Over dinner with friends, the ultimate vision of Avocet Hospitality was born - to identify boutique properties that needed renovations and repositioning and to create unique guest experiences that are more than just hotel stays.

Fifteen years later, the Avocet Hospitality Group now includes award-winning The Vendue Arts Hotel in Charleston, South Carolina, historic The Read House in Chattanooga, Tennessee, oceanfront Tides Folly Beach, South Carolina, and St. Barth Exclusives, Saint-Barthélemy, Antilles, French West Indies.

Weitz began his hospitality career leading development and as general counsel for Kiawah Island Golf Resort helping to entitle and build the Sanctuary Hotel at Kiawah Island, South Carolina. During his tenure, he also worked with ownership to acquire and completely restore the historic Hermitage Hotel in Nashville, Tennessee, and oversaw the planning, design, and construction of both The Ocean Course Clubhouse and The Turtle Point Clubhouse. These experiences molded Weitz’ passion and drive for creating his own company.

Weitz is an alumnus of Clemson University and the University of South Carolina School of Law. A resident of Charleston, South Carolina, Weitz has served on the Board of Governors for the Charleston Area Convention and Visitors Bureau and a member of the Board of Trustees at Porter-Gaud Schools. In addition, he is active with charities and the arts and enjoys traveling. He and his wife Lisa have two children, Jessica, and Jonathan.

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your tech stack and get this dynamic duo to power your business!


In this episode, we explore:

02:41 - Johns Background

05:28 - Owning and Operating Hotels

12:12 - Understanding what you could and could not control

18:50 - Managing the property

23:32 - Importance of Technology

28:25 - Implementing good culture to the guests

36:07 - CornerStone of Culture

38:51 - Magic Money Program

42:59 - Key factor when looking into a new destination


Connecting with the Guest:

https://www.avocethospitality.com/

https://www.linkedin.com/in/jonathan-jon-weitz-718242139/

https://www.linkedin.com/company/avocet-hospitality-group/


Slick Talk Website & Socials: https://bit.ly/3uCsm6H


Jul 07, 202153:21
Growing A Franchise Vacation Rental Company

Growing A Franchise Vacation Rental Company

Michael Friedman: Director of Sales and Expansion SkyRun Vacation Rentals

Michael has over 30 years of hospitality, vacation rental, real estate, and travel and tourism experience. He has created, led, and implemented successful sales, sales training and development programs that increase revenue, market growth, and expansion. His programs have grown businesses by 40% to 1000%. He is a growth-oriented sales professional with leadership skills at both the franchise and sales level.

As a thought leader, Michael provides industry expertise in vacation rental outbound sales, network growth, sales funnels, and marketing plan development and execution. He is also the Co-Founder of Vacation Rental University (VRU), an online academy that educates, trains and supports the VR industry. VRU was founded to fill the massive void in education and training in a fragmented industry. Michael has a passion for developing others and has consulted with individuals as an executive coach and mentor.

Michael resides in Charleston, SC, where he enjoys playing golf, walking on the beach, and dining at many world class restaurants. He’s an avid college and professional football fan, and devoted father of two grown sons who reside in Madison, Wisconsin (his home state).

This episode is sponsored by Hostfully & Operto! Running a great property management company means you need a great property management platform and the ability to give automated access to your guests so you don’t waste your time doing things manually all the time! Upgrade your techstack and get this dynamic duo to power your business!


In this episode, we explore:

02:39 - Michaels Background 

06:46 - Running the backend operations

10:54 - Understanding the market and its needs

13:54 - Skyrun common theme

19:34 - Learning management platform - VRU

22:47 - Capturing Guest Information

26:53 - Remarketing your past guest

29:20 - Tools used in communicating guest

32:37 - Leveraging your business

36:51 - Dynamic Pricing and Revenue Management


Connecting with the Guest:

Email: michaelf@skyrun.com

Website: https://www.skyrun.com/

LinkedIn: https://www.linkedin.com/in/skyrun/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Jun 30, 202141:00
Being ICONIC!

Being ICONIC!

Calvin is the Chief Experience Officer and Iconicity Enthusiast for ICONIC Presentations, LLC. Calvin specializes in delivering high-energy, customized keynote presentations for organizations that desire to reach or maintain ICONIC status. Calvin focuses on delivering the perfect blend of business concepts, story-telling and music themes to bring home an impactful message that touches both the heads and hearts of his audiences.

Calvin designed a practical and systematic technique called The ICONIC Framework™ to help organizations achieve and maintain iconic status in the eyes of their customers. Calvin is also host of The ICONIC Mindset podcast where he and his co-host John Avola share the secrets behind what it takes to make your business, idea or movement iconic.

This episode is sponsored by our friends at NoiseAware & Operto! NoiseAware is the only 100% privacy safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!


In this episode, we explore:

03:22 - Background of the guest

05:29 - Homewood Suites Creation

09:03 - Lodging Options

13:32 - Becoming an entrepreneur and creating iconic presentations

18:51 - Importance of being authentic

25:04 - Knowledge vs Passion

28:23 - Pragmatic Optimism

34:25 - Being consistent

46:37 - What is inimitability?


Connecting with the Guest:

www.iconicpresentations.net

https://www.linkedin.com/in/calvinstovall/

https://twitter.com/ICONICSPEAKER
Slick Talk Website & Socials:
https://bit.ly/3uCsm6H

Jun 23, 202149:51
Hospitality Is Freedom

Hospitality Is Freedom

With 15 years of experience in fast growing tech-startups, Marcus has successfully built up a leading PMS and Channel Manager for vacation rentals from scratch. During this journey, he has gained substantial knowledge about two-sided marketplaces, VC funding, growing companies and more importantly getting more bookings!

Join us and know how to successfully build a leading PMS and Channel Manager for vacation rentals from scratch.

Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely have you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind!


In this episode, we explore:

03:46 - Background of the guest

06:23 - Creation of Hostaway

08:47 - Creating Game 53

11:47 - What is Game 53 look like

14:32 - Is creating a PMS beneficial?

17:54 - Big changes prior to Covid-19

24:18 - Consolidation of Tech

32:09 - Gap between hotels and vacation rentals

35:35 - Importance of guest’s experience

40:07 - Development side of Hostaway

44:17 - Travel Destinations


Connecting with the Guest:

Website: www.hostaway.com

LinkedIn: https://www.linkedin.com/in/marketingmarcus

Email: marcus@hostaway.com
Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Jun 16, 202151:15
The Role Technology Plays In The Short-Term Rental Industry

The Role Technology Plays In The Short-Term Rental Industry

As the Chief Executive Officer, Emir is in charge of Rabbu’s growth and visionary efforts. Being a natural entrepreneur and follower of Real Estate, Emir turned a spare bedroom above his detached garage into the genesis for a new asset class within Real Estate and into an opportunity for investors to create more value while de-risking their portfolio through Rabbu.

Prior to founding Rabbu, Emir was a Senior Product Manager at NBC Sports which he joined as part of the acquisition of KYCK. Emir joined KYCK as a free intern, after failing to find satisfaction as a Civil Engineer, and eventually worked his way up to be the Vice President of Operations when it was acquired by NBC Sports. 

Emir was originally born in Bosnia and Herzegovina (formerly Yugoslavia) and was forced to flee there when a civil war broke out. After spending 6 years in Germany, Emir moved to the United States at the age of 12. Having survived civil war and beaten cancer, Emir is conditioned to beat adversity and not to take any situation and opportunity for granted. 

Join us today to know the role of technology in the short-term rental industry. 

Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely has you, your guests, and your homeowner covered if anything goes wrong or gets damaged and guess what!? By having a NoiseAware device in your homes, you’ll have everything you need in order to have peace of mind! 


In this episode, we explore: 

04:09 - Background of the guest 

12:23 - Creation of Rabbu 

13:36 - Controlling the access to the property 

17:04 - Building a Technology Platform 

22:14 - Why specialization is important 

26:17 - Most challenging things when building a platform 

31:06 - Keeping up with all the changes 

35:56 - Managing Crossovers 


Connecting with the Guest: 

Website: https://rabbu.com/ 

LinkedIn: https://www.linkedin.com/in/emirdukic/ 

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Jun 09, 202139:34
How Hybrid Events Are Here To Stay

How Hybrid Events Are Here To Stay

Andy McNeill is a travel and hospitality entrepreneur with over 25 years of experience in his profession. He is the CEO and founder of American Meetings, Inc., an industry-leading meetings and events agency that produces thousands of live and virtual meetings annually for Fortune 500 clients. He is also the co-host of the Destination Everywhere Podcast, a top travel, and hospitality podcast that highlights bucket-list destinations, luxury hotels, local cuisine, and must-do activities. Andy is a significant voice in the hospitality, meeting, and travel industries.

Join us today and learn more about American Meetings services and The Destination Everywhere Podcast.

This episode is sponsored by Hostfully! Hostfully is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!


In this episode, we explore:

02:50 - Background of the guest

04:10 - How American Meetings Inc. started?

07:20 - Virtual Events

09:48 - What are Hybrid Events?

12:52 - Destination Everywhere Podcast

16:55 - Biggest Key Takeaways in the Podcast

19:51 - What are “4 Seasons” Experience

23:49 - Futuristic Hotel Concept

25:15 - Flexible Lodging

27:57 - Finding Ways to Innovate the Business Operation


Quotes from the episode

“Business is important but experience is first.”


Connecting with the Guest:

Instagram -

@atmcneill

@americanmeetingsinc

@destinationeverywherepodcast


Facebook -

@americanmeetings

@destinationeverywherepodcast

https://www.facebook.com/andy.mcneill


LinkedIn -

https://www.linkedin.com/in/andy-mcneill

https://www.linkedin.com/company/ami-global-meetings-solutions-inc.


Twitter -

@amermeetings


Slick Talk Website & Socials: https://bit.ly/3uCsm6H

Jun 02, 202133:30
The Ability To Serve People

The Ability To Serve People

Noble Crawford III shares his best practices for actively prospecting and generating direct bookings, both B2C and B2B. He dives deep into understanding buyer personas and how critical they are to increasing bookings and growing revenue.

Join us today as he shares different strategies and knowledge to grow your business.

This episode is sponsored by Hostfully! Hostfully is an industry leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!

In this episode, we explore:

03:02 - Background of Noble Crawford

07:22 - Business Structure

12:09 - Dealing cancelled bookings

16:18 - Managing the system’s backend

19:22 - Relationship with insurance company

21:48 - Negotiating market rate

26:10 - Getting the unit to be booked

Connecting with the Guest:

Instagram: https://www.instagram.com/noble.crawford.3/?hl=en
LinkedIn: https://www.linkedin.com/in/noblecrawford/
Facebook: https://web.facebook.com/noblecrawford?_rdc=1&_rdr
Slick Talk Website & Socials: https://bit.ly/3uCsm6H

May 26, 202134:36
Fighting For Your Business

Fighting For Your Business

In this episode, Theron Lewis shares his story of how he has liberated nearly 1 million people from Airbnb and STR bans. He went from almost losing his business in Detroit due to an STR ban to getting the ban pulled, being at the table with the City Council, and growing his business to the 7 figure level due to advocacy.

Theron will be sharing some ideas on how to stop/prevent a ban and how to grow your business massively from Advocacy.


This episode is sponsored by our friends at NoiseAware & Safely! Risk is something we can’t avoid and you know this! But… you can sure minimize your risk when it comes to putting things in place like NoiseAware & Safely.com! Safely has you, your guests, and your homeowner covered if anything goes wrong or gets damaged, and guess what!? By having a NoiseAware device in your home, you’ll have everything you need in order to have peace of mind that it all goes right!

In this episode, we explore:

04:16 - Background of Theron Lewis

09:32 - First action to take when fighting for your business

16:25 - The “Suck” Phase

20:36 - Getting people to come together

27:58 - The Middle Phase

30:02 - Importance of starting a Facebook Ads

37:10 - 3 Things to avoid losing your business

47:02 - Mission in helping people protect their short term rentals

52:16 - Where can people give back in different ways


Connecting with the Guest:

Email: theron@sharingdetriot.org

Clubhouse: @theronl


Slick Talk Website & Socials: https://bit.ly/3uCsm6H

May 19, 202101:01:45
Influencing From The Inside Out

Influencing From The Inside Out

In today’s episode, let us welcome Wendy Jae and David Tucker from Travelers Book Direct and learn the different strategies that will empower you to create direct relationships with your guests, upgrade how you operate, and master the strategies and tactics you need to tap into your full potential. Learn the foundations and fundamentals of attracting visitors as a Destination Influencer (Destinationaire!) and convert them into guests that book directly on your platform.

This episode is sponsored by our friends at Safely & NoiseAware! If you’re a professional property manager then you need to get both Safely & NoiseAware in your tool belt so you can focus on operating and growing your business. Go to Safely.com and let them know Wil sent you and use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

In this episode, we explore:

04:16 - Background of David & Wendy

09:58 - Creating systems and Direct Relationships

11:45 - Destination Influencing Concept

16:32 - Beginning and Results of Destination Influencing Concept

23:00 - Personalize Marketing Strategies

24:13 - 3 Things an Influencer Needs

28:10 - Creating Partnerships and Relationships

34:28 - Creating personal Video messages for the guests

39:16 - Success stories as a destination influencer

44:47 - Creating content for YouTube

Quotes:

“I learned two important things that day. One was no matter what you’re up against, you have to create a system. If you don’t have a system, you’re lost. And the second thing was direct relationships are always the most valuable.” - David

Connecting with the Guest:

Website: https://www.ilukamedia.com/

YouTube: https://www.youtube.com/channel/UCqzPgsckRjkqcXkRDM_LVgA

Facebook: https://web.facebook.com/ilukamediamarketing/?_rdc=1&_rdr

Instagram: https://www.instagram.com/ilukamedia/
LinkedIn: https://www.linkedin.com/company/iluka-media/

Slick Talk Website & Socials: https://linktr.ee/Slicktalk

May 12, 202151:40
Locale: Tech-Enabled Hospitality

Locale: Tech-Enabled Hospitality

This week, we are joined by Nitesh Gandhi, founder of Locale, a company that’s dedicated to bridging the gap between home and hotels, offering thoughtfully furnished, upscale apartments for short and extended stays.

Nitesh previously worked as an asset manager of large-scale, branded hotel projects across the US. He was also a management consultant at a top-tier boutique firm with experience leading multiple engagements throughout the US and Europe. He has since launched operations for two hospitality startups.

This episode is sponsored by my friends at Hostfully! Use my code SLICKTALK20 to get $100 off their property management platform or two months free of their digital guidebooks!

In this episode, we explore:

02:37 - Background of Locale

05:14 - Transitioning from hotel to short term rentals

11:22 - Transitioning from asset manager to Airbnb host

14:24 - Creating brand consistency

18:15 - Managing hotels during Covid

23:38 - Investing in the right technology

29:18 - Key takeaways from the episode

Connecting with the Guest:

Website: https://locale.com/

Email: hello@locale.com

LinkedIn: https://www.linkedin.com/in/ngandhi/

Slick Talk Website & Socials: https://bit.ly/3uCsm6H

May 05, 202133:02
Created By Hosts For Hosts

Created By Hosts For Hosts

In this episode, Washbnb CEO Daniel Cruz talks about the incredible story of how the company started, and what it took for them to get to where they are today. Being a host himself, Washbnb was founded after he saw the great need for laundry service in the rental industry.

Daniel Cruz and the Washbnb team are dedicated to providing the best level of hospitality to their clients. Washbnb prides itself on being a company that is created by hosts, for hosts.

This episode is sponsored by our friends at Safely & NoiseAware! If you’re a professional property manager then you need to get both Safely & NoiseAware in your tool belt so you can focus on operating and growing your business. Go to Safely.com and let them know Wil sent you and use SLICKTALK20 to get 20% off your noise devices with NoiseAware!

In this episode, we explore:

03:37 - Getting into Airbnb

10:20 - When the side hustle turns into a full-time job

17:41 - The beginning of Washbnb

20:52 - Pushing through setbacks

24:55 - The high demand for laundry services in rentals

27:46 - The company’s values

31:27 - What hospitality really means

33:36 - The white linen analogy

39:23 - Washbnb after a year

45:36 - Marketing through Clubhouse

Be a part of their journey! Invest in Washbnb:

https://wefunder.com/washbnb

Connecting with the Guest:

Website: https://www.washbnb.com/

Twitter: https://twitter.com/washbnb

LinkedIn: https://www.linkedin.com/company/washbnb/

Instagram: https://www.instagram.com/washbnb/ 

Email: info@washbnb.com

Daniel’s Instagram: https://www.instagram.com/thatdjc/ 

Daniel’s Twitter: https://twitter.com/DanielJCruz

Clubhouse: danieljcruz

Slick Talk Website & Socials: https://linktr.ee/Slicktalk

Apr 28, 202159:27
Serving Those Who Serve
Apr 21, 202146:02
Simplifying Revenue Management in Short-Term Rentals

Simplifying Revenue Management in Short-Term Rentals

On today’s episode, we are joined by Tim From Buoy, Co-Founder/Head of Product at Buoy, a dynamic pricing platform for vacation rentals. Prior to founding the company he was an independent revenue manager, and spent 2016-2018 with Oasis Collections.

This episode is sponsored by my friends at Hostfully! Use my code SLICKTALK20 and get $100 off their property management platform or two months free of their premium digital guidebooks!

In this episode, we explore:

02:37 - Background of Tim Speicher + How he started Airbnb hosting

05:39 - What is Buoy?

08:26 - How to determine your booking rate?

10:41 - Implementing better revenue strategies

14:21 - Why was Buoy created?

18:22 - How Buoy can help with dynamic pricing suggestions

19:22 - Construal Distance - bridging the gap between abstract and concrete idea

22:28 - Complete aggregated data vs Non-aggregated data

29:12 - Buoy’s company goal

Connecting with the Guest:

Website: https://buoy.us/

LinkedIn: https://www.linkedin.com/in/timothyspeicher/

Instagram: https://www.instagram.com/buoy.us/?hl=en

Twitter: https://twitter.com/tim_speicher?lang=en

Slick Talk Website & Socials: https://linktr.ee/Slicktalk

Apr 14, 202131:35
The Power of Niche Booking Sites

The Power of Niche Booking Sites

This week, we are joined by Nancy McAleer, Co-Founder of FLARBO.

After several years of frustration with the major OTAs, Nancy co-founded Florida Rental By Owners, a no booking fee website "Built By Owners For Vacation Rental Owners". Giving full control back to the short-term rental host, homeowner, and property manager. Dedicated to the Book Direct movement, FLARBO is a sustainable, viable, trusted partner for the niche Florida rental market in the United States.

In this episode, we explore:

2:51 - Background of Nancy McAleer + How It All Started

7:12 - The biggest lessons learned in co-founding a business

9:31 - Transitioning from OTAs(Online Travel Agency) to Direct Booking

10:13 - The value of software integration and automation in a business

13:33 - The difference between mainstream OTA and Flarbo

19:56 - What does it take to build a listing site like Flarbo?

23:15 - How to identify and avoid booking scams

25:40 - Thriving amidst the pandemic

32:37 - How the Flarbo business model could be effective for other markets

38:36 - Best Practices for hosting rentals


Check out Flarbo’s Annual Report for 2020 to see how they withstood the challenges resulting from the COVID-19 pandemic and how their data can help maximize dollar per transaction (DPT), rental ratios, and ROI for hosts.

This episode is sponsored by my friends at Hostfully! Use my code SLICKTALK20 to get $100 off their property management platform or two months free of their digital guidebooks!


Mentioned in this episode

Website: https://www.floridarentalbyowners.com/

Email: nancy@floridarentalbyowners.com

LinkedIn: https://www.linkedin.com/in/nancy-mcaleer-6672a41a/

Instagram: https://www.instagram.com/floridarentalbyowners/

Facebook: https://www.facebook.com/floridarentalbyowners/

Slick Talk Website & Socials

Apr 07, 202147:33
How to Boost Owner Acquisition & Retention - Breezeways Elevate Summit

How to Boost Owner Acquisition & Retention - Breezeways Elevate Summit

In March, the Breezeway Elevate Operations Summit virtual panel welcomed leading management companies and invited them to speak about how to succeed through strong business relationships.

The panel covered best practices for delivering (and maintaining) hospitality-like owner services and how they’ll foster more trustworthy owner relationships, increase client retention and boost referrals. It featured Jon Eskin of BHHS Colorado Properties and Brittany Blackman of Breathe Easy Rentals.


Mentioned in this episode:

Breezeway

Slick Talk Website & Links

Apr 01, 202129:44
Special Guest: David Meltzer
Mar 31, 202121:00
Guest Experience, Operations, Asset Management, & Preventative Maintenance with PointCentral

Guest Experience, Operations, Asset Management, & Preventative Maintenance with PointCentral

PointCentral provides Smart Home solutions that enable vacation rental and residential property managers to remotely control energy and access to ALL their properties from their desktop or mobile device.

Sean Miller, the President of PointCentral joins me to talk about more than just Smart Home automation but the three key value adds that solutions like PointCentral can bring to property managers in order to better serve the property owners and maintain quality control when properties aren't occupied! 


Mentioned in this episode:

PointCentral Website

More About PointCentral

Slick Talk Website & Socials

Mar 30, 202126:35
Travel Agent or Travel Coach? Let's Learn The Difference

Travel Agent or Travel Coach? Let's Learn The Difference

Sahara Rose De Vore is a Wellness Travel Coach and Consultant and the Founder of The Travel Coach Network. Sahara spent a decade traveling to over 84 countries before founding her businesses. Her mission is to educate companies on the wellness benefits of travel. Sahara is a published author, global speaker, and has been seen in over 70 media outlets including Forbes and Business Insider for her expertise.

I first met Sahara on a series called Discover Hospitality and we stayed connected since! When I first heard about her business and how she started it, the podcaster in me had to know more!  


Mentioned in this episode:

The Travel Coach Network Website

TCN Facebook

TCN Instagram

Sahara's LinkedIn

Slick Talk Website & Socials!

Mar 29, 202137:36
Toby Friesen: Building Experiences!
Mar 26, 202136:54
Creating Award Winning Hotel Teams!

Creating Award Winning Hotel Teams!

Rowledge Associates was founded by Adam Rowledge following a successful career in the hospitality industry, during which he established a reputation for achieving operational excellence and commercial success by taking an employee-centric approach to business.

Named Independent Hotelier of the Year by the Independent Hotel Show Awards in 2018, Adam has also been awarded British Travel & Hospitality Hall of Fame Young Manager of the Year in 2017 and an Acorn Award in 2012. These awards were recognition of his leadership which led to further prestigious awards for his team and individual colleagues.


Mentioned in this episode:

Rowledge Associates Website

Slick Talk Website & Socials

Mar 25, 202143:02
Sarah Dandashy: The Best Traits of A Great Concierge

Sarah Dandashy: The Best Traits of A Great Concierge

Sarah Dandashy is recognized as one of the leading concierges in the world. People seek her out for her travel tips, advice, and knowledge of trends from the “frontlines of travel.” 

Award-winning, she was named “Best Young Concierge” by Les Clefs d’Or International, making her the Miss Universe equivalent of the concierge profession. 

She has worked at some of the most prestigious hotels, including The London West Hollywood, Four Seasons Washington DC, L’Ermitage Beverly Hills, and The Peninsula Beverly Hills.

Mentioned in this episode:

Ask A Concierge Website

Slick Talk Website & Socials

Mar 24, 202142:31
Michael Driedger: Air quality is more important than we recognize!

Michael Driedger: Air quality is more important than we recognize!

Michael Driedger is the Co-Founder of Operto and CEO of Airsset Technologies. If you're a consistent listener of the show you would have heard his previous episode when he joined me to talk about Operto and how it's changing the game for short-term rental managers and hotels.

In this episode, we catch up with Michael about what he's been up to since stepping into a new role and helping solve issues surrounding air quality. I really enjoy my conversations with Michael so get ready for us to uncover a lot in this episode!


Mentioned in this episode:

Sponsored by Hostfully! Uses SLICKTALK20 to get an exclusive discount! 

Airsset Website

Airsset Instagram

Airsset LinkedIn

Slick Talk Website & Socials

Mar 23, 202145:00
Jetstream: Revolutionizing What’s Possible in Short-Term Rental Marketing

Jetstream: Revolutionizing What’s Possible in Short-Term Rental Marketing

Mike Liverton is a serial entrepreneur with two decades of experience and a proven track record in creating strong organizational cultures with guest-centric values enabling sustainable and scalable business growth.


Born and raised in England, He moved to Canada in 2006. He quickly became involved in the short-term rental property market and realized that the fragmented nature of the market and legacy software platforms provided a significant opportunity to revolutionize technology and services in the property management and distribution vertical.

Emmanuel Lavoie is an engineer, entrepreneur, and investor with 15 years of experience in the management of business and technical projects. As COO at Jetstream Hospitality Solutions, he focuses on maximizing business growth and driving innovation.


In 2012 Leavetown.com was launched and in 2017 their market-leading technology and full-service solution was branded Jetstream. They have grown globally with offices and teams in North America, Europe, the Philippines, and now full circle, they also have offices in the UK.


This episode was a blast to record! They've got a really cool story of having bought Jetstream back from Red Awning at the beginning of the Pandemic and are now 100% employee-owned and I am glad to be one of the firsts to capture it!


Mentioned in this episode:

Jetstreams Website

Slick Talk Website & Socials


Mar 22, 202101:03:16
UrHip: Hostfully Highlight Series

UrHip: Hostfully Highlight Series

UrHip provides the best fully furnished, short-term rentals in Philadelphia! In this episode featuring Steve Patterson, the founder, we discuss more ways that businesses have been impacted by COVID19 and what the key strategies were for Steve and his team in order for them to still be here today!


Thank you Hostfully for connecting me to the operators that are making a difference in our industry and allowing me to share their stories!


Mentioned in this episode:

Hostfully is a podcast Headline Sponsor - Use my code SLICKTALK20 for access to beautiful digital guidebooks and their property management platform!

UrHip Website

Slick Talk Website & Socials 

Mar 19, 202132:20
Tom Smyth: Dream Luxury Serviced Apartment & Grant Cardone Mentor Licensee

Tom Smyth: Dream Luxury Serviced Apartment & Grant Cardone Mentor Licensee

Tom Smyth - the owner of Dream Luxury Serviced Apartments, multiple construction companies, author & 10x coach, speaker & mentor with the Grant Cardone Licensee Program! This man has accomplished so much and overcome many challenges in his life. 

This episode is great for entrepreneurs who want to hear from someone who has never given up and is building a legacy.


Mentioned in this episode:

Tom Smyth on LinkedIn

Slick Talk Website & Socials


Mar 18, 202121:57
Sheheryar Javaid: Self Development Skills As a Young Hotelier
Mar 17, 202145:05
Mount Locks: Unlocking Micro-mobility in Hospitality
Mar 16, 202125:39
Vered Raviv Schwarz: President & COO of Guesty

Vered Raviv Schwarz: President & COO of Guesty

Vered Raviv Schwarz is President & COO of property management platform Guesty, where she brings nearly 20 years of experience in global operations to overseeing teams including Customer Experience, Finance, Operations, Legal, HR, Customer Success, Data & Analytics, and Strategic Partnerships. Prior to Guesty, Vered was COO of Fiverr where she grew the company from 40 employees to over 400 in her six-year tenure. In her free time, she serves on the advisory boards of several startups and participates in mentorship programs focused on female entrepreneurship.

In this episode, Vered and I discuss her background and what she's learned from her previous adventure at Fiverr, and how it carries over to her new position at Guesty. We also uncover their findings from their industry report that surveyed 500+ professionals in hospitality on the state of confidence in the short-term rental ecosystem.


Mentioned in this episode:

Guesty's Industry Report - Download now!

Vered's LinkedIn

Slick Talk Website & Socials

Mar 15, 202126:10
Nick Halverson: Managing Vacation Rentals in Costa Rica!
Mar 12, 202153:07
The Mind of a "Non-Traditional Revenue Manager"
Mar 11, 202144:49
Kyle Allison: Younger Generations Contributions to Hospitality
Mar 10, 202150:37