In this episode, we speak with a team from the University of Washington Medical Center to explore the question, how can large hospital systems offer care to its caregivers after an adverse event? The team shares their first-hand experience of an unexpected event with a patient and how a debriefing process as part of UWMC's new Care for the Caregiver program helped them to process and understand the event and build trust with other colleagues.

SHOW NOTES:
AHRQ CANDOR Toolkit: www.ahrq.gov/professionals/qual…/introduction.html

BIOS:
Jessica Yanny-Moody, MS, CNS, RN is the Associate Director of Safety and Quality at the University of Washington Medical Center, currently providing primary leadership for patient safety and culture change within the University of Washington Medical Center. She works collaboratively with executives, faculty and staff to identify trends, patterns, and opportunities to improve safety, quality and to reduce risk.

Nicola Kaye, MN, ACNP - BC, ANP - BC works as a Teaching Associate in the Division of Cardiothoracic Surgery at the University of Washington Medicine Center, with 12 years practice in this current position providing Acute Care service progressing the patient from the ICU to discharge.

James Churgai is the MCS Coordinator at the University of Washington Medical Center. He is a registered nurse who moved to the Pacific Northwest a year ago from Pennsylvania. He's been a practicing RN for about 5 years with experience in Trauma and Cardiothoracic ICUs.

Matthew Gleed RN, BSN is the Assistant Nurse Manager on 5SA, the Cardiothoracic Intensive Care Unit at The University of Washington Medical Center. He has been a nurse for 10 years and served as an Acute Care Registered Nurse, Charge Nurse, Critical Care Bedside Nurse, Hemodialysis Nurse and STAT Nurse. He is currently charged with on-boarding new nurses.

PRODUCED BY:
Emily Wittenhagen | Marketing & Communications Manager, Foundation for Health Care Quality

THEME MUSIC:
Darksoft | Seattle, WA: @darks0ft

4: The Secret Language of Healthcare - How to Ask for the Care You Deserve

The New Wave of HealthcareBy Washington Patient Safety CoalitionApr 02, 2020