The Know More Podcast

Today, we're honoured to have Jackie Wahome, a true customer service superstar, share her insights. With over 16 years in customer service, Jackie offers a unique perspective on its evolution. She'll take us through her journey, from the early days to the digital age, while also highlighting emerging trends that are reshaping customer care.

Join us as Jackie unveils her top tips and tricks for exceptional customer service. Whether you're new to the field or a seasoned pro, her actionable advice will elevate your game.

Don't miss this episode of "Beyond Hello: Adventures in Customer Care, Then and Now" for a blend of history, innovation, and practical wisdom from the remarkable Jackie Wahome.

Join us in this insightful podcast interview with Rosebella Abok, an award-winning Customer Experience professional with 14+ years of expertise. Discover how she revolutionized the African CX landscape, integrating technology and human-centred strategies to drive company-wide growth and customer obsession. Join us for this enlightening episode on customer experience, why it is different from customer service and how businesses "think" they are offering experience, where they fall short and where they can begin to create memorable experiences for their clients.

If you own a business, you probably spend a lot of time researching the most current social media marketing strategies. With good reason.

There are now 4.2 billion active social media users, nearly double the number just five years ago. These individuals spend an average of 2 hours and 25 minutes daily on social media.

Those nearly 2.5 hours present a fantastic opportunity for businesses to:

• build brand awareness
• develop customer relationships
• and even make sales directly within social platforms.

In this week's episode, victoria Kimani takes us through how and why social media is an underrated tool for growing sales in your business.

Get in touch
Zydii
www.zydii.com

Wilde Digital
https://thewildedigital.co.ke/

Peer-to-peer learning is one of the most important ways to accelerate employee development. It allows employees to learn in a non-judgmental and informal situation.

In this week's episode, we share audio from a recent webinar, where we show you how to simply convert your internal knowledge into digital training to improve team performance and practices.

Being a digital enterprise, or a company that uses technology to continuously evolve all parts of its business models (what it offers, how it interacts with consumers, and how it works), is what Deloitte defines as "digital transformation." Your company should evolve along with technology.

At this stage, it is less about organizations wanting to transition and more about deciding how to transform. In this week's episode, we are joined by Edgar Andagalu, a Digital Financial Services (DFS) expert with over twelve years of work experience in helping companies embrace this new evolution.

Take his complete course on Zydii
Making Digital Transformation work - shorturl.at/acehP

Email
edgar.andagalu@gmail.com

Language Deprivation in Deaf children occurs when there is zero or little regular exposure to sign language from birth and within the formative period of language development when the brain has plasticity (0-5 years). Globally, only 2% of Deaf children receive education in sign language (WFD 2017).  This results in a lack of brain stimulation leading to the shrinking of the brain,the ripple effects of this include poor education, health, and livelihoods outcomes
In this week's episode, we were joined by the Lugha Ishara team as they take us through how they're providing digital and non-digital solutions to address language deprivation primarily by enabling access to affordable child-friendly sign language content for the early years of language development and providing an enabling environment for this access.

LUGHA ISHARA CONTACTS
email: info@lughaishara.org
Number : 0703 180 345

With the global shift towards remote work and adoption of digital, quite a number of businesses have either explored or already gotten onto Learning Management Systems or Learning Experience Platforms, but the biggest challenge?  Converting their internal knowledge and training materials into engaging and relatable digital training… So what can companies/businesses do to leverage internal knowledge and get the necessary training into the hands of learners in this new, primarily digital work environment?
In this week's episode, we share an excerpt from one of the Zydii webinars tackling this question, I hope you enjoy it. 

Poor road safety skills are the main cause of accidents leading to injury, death & substantial economic losses in Africa. The annual loss from road traffic crashes is about 3% of global GDP, larger than the national budgets of most African countries. On the continent more lives are lost through road fatalities than terrorism, corona virus or crime. Most road users' risk assessment and skill levels are the main cause of this grave situation.
In this week's episode, Alex Munene, Founder of Advanced Mobility Centre, Talks about how his company is taking steps to tackle these problems through online and offline channels. 

Check out the course on

https://zydii.com/courses/course_detail/624/defensive-driving-e-learning-course

Linda has over ten years of experience in the industry teaching Fashion business at Mcensal School of Fashion, a leading College in East Africa. While there, she rose to become the Quality nominee for the syllabus where she was responsible to ensure that the standards were maintained according to the international requirements of the syllabus. The immense knowledge and experience gained while teaching led her to establish a successful ready-made fashion brand called Kamami Bliss. The brand has grown and has stocked in seven retail outlets, both brick and motor and online. Her work has been featured in numerous publications including Couture Africa Magazine, Salon Magazine, Eve woman and People daily. Linda has also been invited to speak about fashion on K24’s Business Daily, KTN’s Morning show and Inooro Tv’s Ikumbi ria Withi. Intent on sharing her knowledge, Linda has written fashion articles for Yakuti Magazine, Jua Magazine and Ashleys Beauty Magazine. She has also been an Introduction Leader for 4 years with Landmark Worldwide, a personal and professional growth and development company that trains people to live their best life.

Course on Zydii
Free
https://zydii.com/courses/course_detail/733/fashion-101

Paid
https://zydii.com/courses/course_detail/684/how-to-launch-a-successful-fashion-brand

Established in 2014, Barista pro specialises in providing professional barista skills training offering various barista courses covering different levels of skill set.
In this week's episode, ESTHER OTIENO takes us through her journey as a Barista Skills trainer, some fun tidbits about coffee and her vision to revolutionise the local and regional drinking culture as well as empower the youth by promoting the barista profession.

Links to her beginner course on Zydii
https://zydii.com/courses/course_detail/218/Professional-Coffee-Making

Barista Pro Website
https://www.baristapro.co.ke/

We all know how disruptive it is when employees take time off for training. Clients are kept waiting, meetings are rescheduled, and projects are short-staffed. If you want to train your employees without causing such a large amount of disruption, digital training is the way to go. Employees can do digital training from home or on the go, using their own laptops or other devices.

In this week's episode, Bornface Ontomwa talks about Digital learning and its convenience; cost-efficiency and effectiveness as a tool to train employees and help organisations thrive. 

Financial management is effectively managing money in an organisation or for an individual by planning, organizing, directing, and controlling cash. Financial management uses ratios, equities, and debts to achieve investment goals.

In this week's episode, you'll listen to a snippet of our, financial management course on zydii, which gives you the basics of what this all means. If interested click on the link to learn more.

shorturl.at/mopI5

Hope you enjoy

When you modify your attitude toward money, you can get access to new opportunities and improve your financial management. Maybe you feel you’re not earning your full potential at work or in your business. Maybe you're stuck in a cycle of debt and overspending with no way out.

Perhaps you simply want to enhance your ability to explain your financial requirements and desires to a partner, family, or group of friends. Regardless, if you're fed up with how you feel about your money habits, altering your mindset is the key to achieving your objectives.

In this week's episode, we explore some of the mental blocks we have towards money in our new MONEY series, hope you'll enjoy it.

”Give a man a fish and feed him for a day. Teach a man to fish and feed him for a lifetime.” This old Chinese proverb could not be more true. Hard work sometimes seems to be a dying art form. We often hear “Work smart, not hard” or some similar cliche, as if hard work is some death sentence only bestowed on the “unlucky”.

The truth is, there is great value in hard work. Hard work teaches perseverance, persistence, and determination. It teaches us that hard work pays off. It teaches us to push through when times are tough. Not everything in life is easy. It isn’t good to always have your hand out, waiting on someone to give you something.
In this week's episode, Rhoda explores the importance of WORK, what is it for and how it can be more fulfilling. 

Divine feminine and divine masculine can't exist without the other. This means that despite our cultural associations of masculine and feminine with men and women, respectively, we all have both energies within us. They just might not be evenly balanced.

Too much masculinity and we get aggression and domination. Too much feminine, and we get disempowerment and stagnation. 

In this week's episode, in honour of celebrating International women's week, Joyce explores the power of tapping and being proud of your feminine energy and the benefits it has both at work and home.

Kenya is undergoing a paradigm shift. Old company models are being demolished by new inventions, and brilliant young start-up entrepreneurs are at the vanguard of this quiet but historic revolution. Teams of talented developers and programmers have sprouted up in innovation centres, incubators, and accelerators across the country to create information and telecom solutions that make use of the country's unique difficulties and potential. At the same time, we've seen a number of spinoffs from Kenya's unique entrepreneurial revolution spread across Africa and beyond, bringing the country international attention.
in this week's episode, we explore the advent of the shift, the different things we're doing well as a country and things we need to do away with as we continue on our journey towards becoming a formidable global player. 

The word transaction is used in the field of relationships to describe the action of conducting business, as defined by the Oxford dictionary. When a business transaction occurs, there are pre-determined terms for buying and selling, profit and loss, and a variety of other considerations.

Relationships that are transactional are similar. Marriages may have been eulogized by Romantics as a bond based on love, chemistry, compatibility, and other factors. While transactional relationships may or may not contain these aspects, they all have a business component to them. As in a business transaction, there are expectations, reciprocation, and some handy arrangements.

In today's podcast recorded on valentine's day, some guy's in team Zydii decided to have a short discussion on how modern relationships have become more and more transactional and is there still hope for the hopeless, ride or die, romantics.

Hope you enjoy it. 

Customer service is so much more than just providing support to your Customers. Today’s businesses must look at all the interactions that a customer has with them—both online and in person. We must never forget that Customers genuinely value meaningful interactions.

This episode will empower the participants to create memorable moments whenever they interact with customers. The episode will equip teams with a customer-centric mindset that addresses customer needs effectively. For companies, this program will cause a paradigm shift within the individuals through the power of EQ and personal empowerment and will ultimately have a significant impact on both internal and external company service culture.

We think it’s a term that perfectly captures the essence of this tried-and-true wisdom. It’s way easier (not to mention far less overwhelming) to focus on putting one foot in front of the other—rather than gazing with dread at the entire marathon route ahead of you.

“Breaking tasks down helps us to see large tasks as more approachable and doable, and reduces our propensity to procrastinate or defer tasks because we simply don’t know where to begin,” explains Melissa Gratias, PhD, a workplace productivity coach and speaker.

In this episode we talk to Tonee Ndungu, Tonee is the founder and innovation architect behind Kytabu and an avid tech-prenuer with a good number of companies under his belt including www.nailab.co.ke. In this episode, we continue our ongoing series, Surviving 2020, as he gives us insight into how he was able to navigate the tremulous year that was 2020.

Jamie is an entrepreneur, born and raised in Nairobi, Kenya. He is fascinated by innovation, technology and emerging markets and is the Founder of Kenya's number one real estate portal buyrentkenya.com. He is also the property developer of Aspire Heights a 65 unit apartment building in Riruta. His other passion is food and his other businesses include restaurant and catering companies in Nairobi Kenya.

Jamie is a member for the Entrepreneurs Organization (EO), a peer to peer network of entrepreneurs of over 13,000 entrepreneurs, where he serves as the Regional Chair for the Middle East, Pakistan and Africa Region (2019 & 2020). He has been nominated as one of Kenya's Top 40 under 40 businessmen (2015) and was included on the Forbes list of "30 Most Promising Young Entrepreneurs in Africa" (2016 & 2017)

Through his experiences across various industries and countries, he has acquired a diverse skill set that includes, leadership, business development, brand building, customer service, and strategy planning.

2020 was a hard year for most businesses, Zydii included, with a new year starting up it was only fitting to share a reflective view of the 2020 and the main lessons we learnt as Zydii amidst all the up and downs. 

Meet Joyce Mbaya-Ikiao, Founder and CEO of Zydii – the digital learning platform contextualized for the African learner. Joyce is a former star of The Apprentice Africa, 2008, acclaimed author and now business leader focused on skills and Standard Chartered Futuremakers Alumni.

Inner  Peace is probably the most elusive thing in this world right now. We are all searching  for it and crave it, but how can we actually achieve it? Charles does not claim  to be a guru with the perfect equation for inner peace, but he has spent  time in reflection and this podcast is a result of that reflection. I  hope it helps you understand inner peace!

Check out zydii for courses to have the best life, a fulfilling career, a successful business, and a happy family:

http://bit.ly/2XVRLrR

Mental Health Awareness  Month is observed in the month of May across the globe. If you are  feeling extremely isolated, depressed and helpless during the lock-down  or trying to help someone with a mental health disorder, here are ways  in which you can help yourself or a loved one cope

Check out zydii for courses to have the best life, a fulfilling career, a successful business, and a happy family:

http://bit.ly/2XVRLrR

Many people have what’s known as a scarcity mindset or scarcity mentality. In the simplest terms, the scarcity mindset is the belief that there  will never be enough — whether it’s money, food, emotions or something  else entirely — and as a result, your actions and thought stem from a  place of lack. Instead of believing that you have enough, and there is  plenty to go around, you cling to everything you have out of fear of  coming up short.
So how do you overcome the scarcity mentality, especially when it’s been your prevailing way of thinking for most of your life? Joyce takes you though 3 ways that will start you of on your journey to overcoming this mindset.

Join for free and learn the different skills to help you live a better life. https://zydii.com/about-us

Joyce Mbaya-Ikiao is the founder of Zydii, an online learning platform that provides affordable courses for Africans, to help them succeed in all areas of their lives, she is a Dynamic Entrepreneur who has launched and runs successful business enterprises in line with her overall business vision to champion the empowerment of the people of Africa. Joyce is also a published author who launched her book, GIBÉBÉ: imaGIne, BElieve, BEcome, in 2011, and has worked with various organizations to enable them achieve success through the GIBÉBÉ framework.

Her career began in 2001 in the banking sector and showcases remarkable growth in various industries until she left to become a full-time entrepreneur. Joyce is well-known having been selected out of thousands of applicants as one of three Kenyan representatives on the competitive business reality show, The Apprentice Africa, in 2008. She demonstrated superb Leadership and Project Management Skills and her diverse talents, creativity and energy made her popular.

Drawing from over 10 years of executive business experience, Joyce is also a trainer with expertise mainly on Leadership, Customer Service, Leading Gen-Y, Self-Awareness, People Skills, Teamwork and Productivity. She also has advisory expertise in the areas of Strategy, Branding, Innovation, Project Management, Product Development and Information Technology.

In 2011, Joyce had the honor of being selected as the opening speaker for Robin Sharma in Nairobi (one of the top leadership coaches in the world). She has also been recognized for speaking at the ICPAK 20th Economic Symposium, Equity Bank Leadership Congress (2012) and IIA (Kenya) 10th Annual Conference among others.

Joyce has appeared in various media magazines and TV shows. She has a large following, leads as a visionary and innovator in various facets of business and continues to inspire & empower others to live up to their potential and be the best they can be.

Ernest Wamboye runs a pornography addiction recovery program for men called Powerhouse that aims to inspire men to express their sexuality purely,  to love their women passionately and to live their lives purposefully.

For more please check out his course 'Understanding Masculinity' On Zydii http://bit.ly/2ORzAAS

In today's podcast Joyce Mbaya-Ikiao talks with him about his journey though his struggle, how he overcame it and how he's using his story to inspire men to beat their addiction.  

Lucy Githaiga is the embodiment of, no human is limited, listen to her life journey as a young mother in university, struggling to make ends meet for her young family, doing odd jobs and eventually pushing herself to become the success she is today.