In the Cloud w/2600Hz
A monthly podcast covering all things cloud communications from your friends at 2600Hz. We’ll have interviews with industry analysts, inside looks at what’s happening at 2600Hz, and fun “did you know?” chats about the world of telecom. In the Cloud w/2600Hz is your one-stop podcast for insight into industry trends, news, and the latest on our favorite telecom acronyms: UCaaS, CPaaS, and CCaaS!
What Innovative Call Analytics Bring To The Hybrid Office With Xarios
This month we’re sitting down with Jimmy Lim and Carlie Adams of Xarios Technologies. Back in March 2020, 2600Hz announced a strategic partnership with Xarios that would add their robust call reporting and analytics to our call center solution. In this refresher episode, we dive into what's been added as part of the strategic partnership and what the role of call analytics play in a hybrid or remote workforce -- you won't want to miss it! Be sure to like or share this episode and leave a review wherever you’re listening! For our full archive of episodes, check out the In the Cloud w/2600Hz website. To stay up to date on Xarios's latest offerings, give them a follow on LinkedIn and Twitter and be sure to check out the resources Jimmy mentioned on their website here. For all the latest 2600Hz and industry news, follow us on LinkedIn and Twitter.
April 06, 2022
How to Build a Successful Cloud Comms Business with Alan Rihm
This month we sat down with Alan Rihm, a successful entrepreneur and the founder and CEO of CoreDial. With over 25 years of entrepreneurship, leadership, and business strategy experience in cloud software and services, Alan is a wealth of knowledge and has tons of valuable advice to share about building a cloud comms business. We chat about successful business strategies, challenges for UC providers, and how to create a winning team and work culture. Be sure to like or share this episode and leave a review wherever you’re listening! For our full archive of episodes, check out the In the Cloud w/2600Hz website here. For all the latest 2600Hz and industry news, follow us on LinkedIn and Twitter.
March 09, 2022
How To Become A Trusted Advisor With Evan Kirstel
This month we’re talking with Evan Kirstel, a tech social media influencer. With 30 years of experience in telecom and IT, Evan brings a wealth of knowledge and experience to the conversation. Add to that his substantial social media following and that he’s a key thought leader in the cloud comms space, and you’ve got a conversation you won’t want to miss! We chat all about how service providers can stand out from the competition in a crowded market and how to leverage social media in 2022 to grow your customer base. Quick preview--voice is still king! Be sure to like or share this episode and leave a review wherever you’re listening! For our full archive of episodes, check out the In the Cloud w/2600Hz website. For more on Evan’s work, give him a follow on LinkedIn and Twitter and be sure to check out the TalkingHeadz podcast. For all the latest 2600Hz and industry news, follow us on LinkedIn and Twitter.
February 09, 2022
How to Scale Your Cloud Communications Business with Mike Tessler
We’re starting the new year strong with a true visionary in cloud communications--Mike Tessler, the co-founder and CEO of BroadSoft. We sat down with this pioneer in the unified communications space to talk about the state of the industry heading into 2022 and how to craft a strategy to go to market and scale your cloud comms business. He’s got some great insights into how service providers and resellers can bring a UCaaS solution to market and leverage the power of CPaaS to differentiate. Be sure to like or share this episode and leave a review wherever you’re listening! For our full archive of episodes, check out the In the Cloud w/2600Hz website here. For more on True North Advisory, visit their website here. For all the latest 2600Hz and industry news, follow us on LinkedIn and Twitter.
January 12, 2022
The 2021 Roundup Episode!
It’s that time of year again! This month, we’re reviewing the biggest trends and topics in the world of cloud communications in 2021. We hit on the rise of Microsoft Teams, the growing importance of Customer Experience (CX), the continued importance of CPaaS, and more! As promised, here’s the links to past episodes if you’d like to dive further into these topics: Micah Singer interview about the Microsoft Teams integration Karl Anderson (2600Hz CTO) interview about KAZOO 5.x
December 13, 2021
CPaaS; or, How Did We Get Here?
In this month’s episode, Alisa and Clint are back with a history lesson! With all the talk of CPaaS and the future of cloud communications, we wanted to take a step back to see how the industry got here. We’ll trace that history from the PSTN days all the way up to the present, giving you an insightful and fun look at the industry’s history and positioning CPaaS fully within its context. Interested in CPaaS and what’s next in the cloud comms world? Head to our blog for recent posts that address these topic more fully than we were able to get into here. Like & Subscribe, and we’ll see you next time!
November 08, 2021
Cloud Comms US Recap
In this month’s episode, Clint and Alisa are back to recap the Cloud Comms Summit US, an industry event organized by Cavell and the Cloud Communications Alliance. This conference brings together industry analysts and service providers to review big trends in the industry and forecast for the year ahead. Whether you were unable to attend the conference or want a refresher on some of the big takeaways, we’ve got you covered!
October 13, 2021
KAZOO & Microsoft Teams
In this month's episode, Clint chats with Micah Singer, the founder and Managing Director of TeamMate Technology. We chat all about our strategic partnership, which brings a Microsoft Teams Direct Routing integration to KAZOO, and why now's a great time to start offering your customers a Teams integration! If you’d like to learn more about our partnership with TeamMate Technology, including the dates for Beta and Production availability as well as how to sign up for beta testing, click here.
September 01, 2021
What's New with KAZOO?
In this month’s episode, Clint sits down with our Chief Technology Officer and Chief Architect to chat about all things in the world of KAZOO. We’ll talk about some of the new features and plumbing changes coming with the upcoming 5.x release, but—more importantly—address the “why” 2600Hz is making these plumbing changes to its platform. What do these plumbing changes mean for the future of 2600Hz? For more on the architecture of KAZOO, visit our website here.
August 16, 2021
In this episode, 2600Hz’s Clint Mohs sits down with Bryan Paxton and Pablo Costas Sanchez, two organizers of the upcoming SpawnFest developer competition. Clint, Bryan, and Pablo discuss what SpawnFest is, who can participate, what’s up for grabs, and much more! For more information about the event and to register, check out the event’s website at https://spawnfest.org.
July 07, 2021
Why Brand Loyalty is Key to Success
In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about customer churn and what you can do to help reduce it—or better yet—prevent it all together. We’ll share ways you can increase brand loyalty so your customers never think twice about jumping ship and going to a competitor, even if they’re presented with a really great deal.
June 03, 2021
Equity in the Hybrid Workplace
In this episode, 2600Hz's Alisa Bartash and Clint Mohs tackle a topic that’s front of mind for many folks across nearly all industries--the hybrid workplace. While there are myriad things to be considered for the hybrid office to be successful, this episode focuses on the importance of equity when part of the workforce is working from home while the other is in office. If 2020 was all about WFH, 2021 is shaping up to be the year of RTO and the hybrid workforce. We also have a blog series on this topic! Check out part one, Hybrid Work Best Practices — Investing in Tech here.
May 04, 2021
Why We're Running Out of Phone Numbers
In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about phone numbers and why we're running out of them. We'll give you a hint: it has to do with...technology! There are many everyday devices that use phone numbers and tons of creative ways businesses are utilizing phone numbers that you would never know about! Clint and Alisa discuss some of the lesser known and newer examples in this informative episode. As mentioned in the discussion, Clint wrote a blog with additional examples that you can read here.
March 29, 2021
Creating a Profitable Pricing Strategy
In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk all about pricing and packaging - why having a compelling pricing strategy is so important, the key factors to consider when creating or updating your pricing strategy, best practices for choosing a pricing strategy, and more. Whether you're creating a pricing strategy for the first time or if you're looking to revamp your existing strategy, this podcast has the information you need to create a profitable strategy. As mentioned in the discussion, Clint created a PDF resource all about pricing and packaging. You can download it here.
March 02, 2021
A Look Ahead
Happy New Year everyone! We are excited for 2021 and look forward to bringing you exciting new episodes with a twist...we want to keep the podcast fresh so we're switching things up a bit this year. This short and sweet episode gives you a sneak peek of what we're planning in 2021, how we're making the podcast even better, and topics to look forward to.
January 29, 2021
All about the 2600Hz Community with Emily Ransford
Join 2600Hz Head of Marketing Alisa Bartash and Emily Ransford, 2600Hz's Community Manager, for a conversation about the online Community that 2600Hz has built over the past 10 years. In this episode, Alisa and Emily discuss how Emily is deep in the middle of transforming it into an even more robust resource, providing new ways for members to share questions, tips, and user successes, as well as what members can look forward to in 2021. Emily also talks about various ways you can get involved in the Community, whether you're a Telecom newbie or an industry veteran. Learn more about the 2600Hz Community and join it today at forums.2600hz.com.
December 01, 2020
The Many Benefits of Streamlining Billing Operations with JK Chelladurai of OneBill
Join 2600Hz Head of Marketing Alisa Bartash and JK Chelladurai, Founder and CEO of OneBill, a leading Billing & Revenue Management platform provider, for a conversation about how you can enhance your customer's experience by streamlining your billing operations and revenue management. In this episode, Alisa and JK discuss how utilizing a billing and revenue management platform can help UCaaS providers grow their businesses and the benefits of choosing a cloud-based platform rather than one on-prem. JK also gives listeners advice on what to look for in a billing and revenue management platform to help them find the best solution for their business. Learn more about OneBill at onebillsoftware.com.
October 26, 2020
Six Months Later — How Coronavirus has Changed Telecom
Join 2600Hz Head of Marketing, Alisa Bartash, UC Pioneer & Chief Cloud Evangelist of the Cloud Communications Alliance, Dave Gilbert, and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim, as they chat about the impact COVID-19 has had on the world, and specifically the world of Telecom. They discuss new technology that has emerged to help remote workers as well as a number of areas that need to be addressed moving forward. This is a follow up to Episode 18: Remote Work in the Era of Coronavirus.
September 24, 2020
How Call Analytics Can Transform Your Business with Jimmy Lim & Yasmin Gray of Xarios
Join 2600Hz Head of Marketing Alisa Bartash for a timely conversation about call analytics with two members of the Xarios Technologies team — Jimmy Lim, Vice President of Cloud Product, and Yasmin Gray, Product Marketing Manager. In this episode, they discuss why call analytics are so important (even though they are often overlooked), how call analytics can be leveraged to help improve the customer experience, and some of the really innovative call center technology Xarios has brought to market. To keep the conversation going and to take advantage of a free trial of Dimensions on your KAZOO installation, email Jimmy at Jimmy.Lim@Xarios.com.
August 05, 2020
Reprioritizing Roadmaps & Business Agility with Patrick Sullivan
Join 2600Hz Head of Marketing Alisa Bartash and 2600Hz COO & Co-Founder Patrick Sullivan for a conversation about the importance of business agility and the role it plays in 2600Hz's commitment to enabling remote work. In this episode, Patrick and Alisa discuss how 2600Hz reprioritized their roadmap in response to rapidly changing customer needs and a massive increase in remote work due to the COVID-19 coronavirus pandemic. They also discuss how 2600Hz was able to bring new products that enable WFH to market in about a month and what businesses can do to successfully respond to their customers' needs during unprecedented events such as a pandemic.
May 06, 2020
Remote Work in the Era of Coronavirus with Dave Gilbert & Crisantos Hajibrahim
Join 2600Hz Head of Marketing, Alisa Bartash, UC Pioneer & Chief Cloud Evangelist of the Cloud Communications Alliance, Dave Gilbert, and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim, as they chat about the benefits and challenges of remote work as the novel coronavirus continues to spread. In this episode, they discuss recent trends they've started seeing over the past few weeks as more and more employers began asking employees to work remotely, best practices for maintaining high levels of productivity after implementing a work from home strategy, and how technology can help ensure productivity isn't lost while working from home.
March 09, 2020
The Dynamic Shift to CCaaS with Jon Arnold
Join 2600Hz Head of Marketing Alisa Bartash and Jon Arnold, Principal of J Arnold & Associates, for a conversation about CCaaS. In this episode, Jon and Alisa discuss the dynamic market shift toward CCaaS, why CCaaS is gaining popularity, and the outlook for CCaaS in 2020 and beyond. As mentioned in the podcast, check out Jon's recently published article, "Is the Balance of Power Shifting from UCaaS to CCaaS?" for more on this topic.
February 28, 2020
Making the Transition from Channel Partner to Reseller with Ed Watson
Join 2600Hz Strategic Marketing Manager Alisa Bartash and 2600Hz Account Executive Ed Watson for a conversation about how agents, channel partners, VARs, MSPs, etc. are growing their businesses in 2020 by becoming VoIP resellers. Ed and Alisa talk about how Ed has helped many businesses navigate this transition and offers best practices for those looking to make the change this year. If you're interested in learning more about becoming a reseller, keep the conversation going with Ed by emailing him at Ed@2600Hz.com.
January 08, 2020
Omni Channel for Enhanced Business Communication with Mark Diaz of Vinix
Join 2600Hz Strategic Marketing Manager Alisa Bartash and Mark Diaz, CEO of Vinix, for a conversation about the future of communication and technology. In this episode, Alisa and Mark discuss how Mark takes a forward-thinking approach to his business and how Vinix's Omni Channel platform, Vinix Blast, is enhancing business communications. Mark also gives listeners advice on how to reduce attrition and keep customers long term.
October 18, 2019
All About Redundancy with 2600Hz's James Aimonetti
Join 2600Hz Strategic Marketing Manager Alisa Bartash and James Aimonetti, Solutions Architect for 2600Hz for a conversation about redundancy. In this episode, James and Alisa discuss the different redundancy setups, key differences between them, and what it takes to have true geo-redundancy. James also gives listeners insight into 2600Hz's redundancy setup and the advantages it provides to partners.
October 04, 2019
Leveraging Data to Increase Business Connectivity with T-Mobile's Asim Bhegani
Join 2600Hz Strategic Marketing Manager Alisa Bartash and Asim Bhegani, National Account Manager of Solutions Provider Accounts, for T-Mobile for a conversation about how you can leverage data to increase your customers’ connectivity and mobility. In this episode, Asim and Alisa discuss how utilizing data for failover is low-hanging fruit, some of the biggest trends you need to know about when it comes to data and mobility right now, and where the industry is headed in terms of the future of mobility and the role that 5G plays in it.
September 25, 2019
Enhancing workforce productivity with UC with Jon Arnold
Join 2600Hz Strategic Marketing Manager Alisa Bartash and Jon Arnold, for a conversation about enhancing workforce productivity. In this episode, Jon and Alisa discuss how UC can be leveraged on multiple levels within an organization to improve the productivity of its workforce, as well as Jon's recently published article, 4 unified communications benefits that improve productivity.
September 20, 2019
Best Practices When Starting a Business & Going to Market with Skyetel
Join 2600Hz Strategic Marketing Manager Alisa Bartash and Skyetel President Chris Bardos for a conversation about what it takes to start a Carrier and some of the key considerations when bringing your business to market. In this episode, Chris shares his experience with starting Skyetel over 5 years ago and all of the valuable insight he's learned throughout his journey. You'll also hear about how important it is to set your business apart in the market and what Skyetel is doing to accomplish that. Chris offers tons of great advice that you can't afford to miss!
September 05, 2019
Holding the Key to ROI with UC with Crisantos Hajibrahim
Join 2600Hz Strategic Marketing Manager, Alisa Bartash and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim as they chat about a new Insight Brief Crisantos recently released in partnership with J Arnold & Associates, Why Analytics Holds the Key to ROI with Unified Communications (UC). In this episode, you'll hear about how analytics can help improve business productivity, what you need to know in order to increase end user adoption of your communication solution, and other imperative findings from the report. To learn even more, be sure to download the full report here.
August 20, 2019
Chatting with our Partners at Global Strategic Accountants (GSA)
Join 2600Hz Head of Marketing, Miriam Libonati and Business Development Manager at GSA, Karine Vosberg, as they chat through the longstanding partnership initiatives with 2600Hz and GSA and dive into the multitude of benefits GSA can offer clients across the communications industry. Join us for a fun and educational chat to learn more about how to protect your business and gain a valued partner for you communications journey.
July 19, 2019
T-Mobile & 2600Hz Partnership Highlight
Join 2600Hz the CEO & Co-Founder of 2600Hz as well as the Head of Marketing, Miriam Libonati, and Asim Bhegani the National Account Manager for T-Mobile as they chat through the new partnership initiatives happening with 2600Hz and T-Mobile. T-Mobile will be sponsoring and speaking at KAZOOcon and unveiling some incredible new initiatives that only KAZOOcon attendees can learn about.
June 14, 2019
Intro to Htek
Join 2600Hz Head of Marketing, Miriam Libonati and Htek Support Lead, Dan Bryan as they chat through the new partnership initiatives happening with 2600Hz and Htek devices. Htek will be sponsoring at KAZOOcon as a Gold sponsor and will be showing off the new Htek devices that are now provisioned on the 2600Hz platform, KAZOO.
June 11, 2019
KAZOOcon Speaker Highlight Series - Dave Gilbert #3
Join 2600Hz's Alisa Bartash and Dave Gilbert, Chief Cloud Evangelist for the Cloud Communications Alliance, for a special episode of Free UC w/ 2600Hz! In anticipation of KAZOOcon 2019, Dave is giving listeners a brief snapshot of what he'll be talking about on stage at the event during his session titled "The Changing Landscape of Customer Experience".
June 07, 2019
KAZOOcon Speaker Highlight Series - Dave Gilbert #2
Join 2600Hz's Alisa Bartash and Dave Gilbert, Chief Cloud Evangelist for the Cloud Communications Alliance, for a special episode of Free UC w/ 2600Hz! In anticipation of KAZOOcon 2019, Dave is giving listeners a brief snapshot of what he'll be talking about on stage at the event during his session titled "How the Cloud Communications Alliance is Changing the World of UC".
June 07, 2019
KAZOOcon Speaker Highlight Series - Dave Gilbert #1
Join 2600Hz's Alisa Bartash and Dave Gilbert, UC Pioneer, for a special episode of Free UC w/ 2600Hz! In anticipation of KAZOOcon 2019, Dave is giving listeners a brief snapshot of what he'll be talking about on stage at the event during his session titled "Open Discussion: Crush Sales Execution through Integrated Technologies That Transform Business".
June 07, 2019
KAZOOcon Speaker Highlight Series - Alex Aristides
Join 2600Hz's Alisa Bartash and Alex Aristides, CEO of M2S Integrations, for a special episode of Free UC w/ 2600Hz! In anticipation of KAZOOcon 2019, Alex is giving listeners a brief snapshot of what he'll be talking about on stage at the event during his session titled "Simplifying and Increasing Momentum in Your Go-To-Market Strategy".
June 07, 2019
KAZOOcon Speaker Highlight Series - Mark Diaz
Join 2600Hz's Alisa Bartash and Mark Diaz, CEO of Vinix for a special episode of Free UC w/ 2600Hz! In anticipation of KAZOOcon 2019, Mark is giving listeners a brief snapshot of what he'll be talking about on stage at the event during his session titled "Providing a Seamless Omni Channel Experience to Elevate Your Customer Success: Introducing Vinix Blast".
June 07, 2019
Intro to Xarios
Join Miriam Libonati, Head of Marketing at 2600Hz and the CEO of Xarios Technologies, Robin Russell, as they talk through the technical and business relationship between Xarios and 2600Hz, the upcoming excitement around KAZOOcon, and just some good old fashioned industry discussions on the exciting things changing the landscape in UC today.
June 06, 2019
Intro to Yealink
Join Miriam Libonati, Head of Marketing at 2600Hz and Super Zheng, Account Manager for UCaaS Businesses, as they talk through the technical and business relationship between Yealink and 2600Hz, the upcoming excitement around KAZOOcon, and just some good old fashioned industry discussions on the exciting things changing the landscape in UC today.
June 06, 2019
Michael Sterl, Cloud Optik
Join us on episode 4 as we chat it up with CEO and Entrepreneur of Cloud Optik, Michael Sterl. Mike is an OG in the UC space and offer a wealth of knowledge ranging from sales enablement to driving focus to the end customer to how to optimize usage of data to drive behavior and increase engagement. Mike shares his insight on industry shifts in the market and how business can stay ahead of the game by building a better strategy around all areas of the businesses, looking beyond just the technology. Mike will be speaking at KAZOOcon 2019 on June 18th - June 20th and we hope you'll gain insight from his communications and business insight.
May 31, 2019
The Entry of Google Voice for Business in UC & How This WIll Affect Your Business
For episode 3, we invited Crisanto Hajibrahim, CPE & UC Evangelist as well as Dave Gilbert, Chief Evangelist at CCA and TBC at The UC Buyer - to join in on a deep rooted discussion on the disruption Google Voice for Business is making in UC, what service providers can expect to see, and how to prepare your business to stay powerful in the future.
May 13, 2019
The Benefits of a Cap & Grow Strategy w/ Patrick Sullivan
In this episode 2600Hz Co-Founder & COO, Patrick Sullivan, joins us to talk about the ever changing UC dynamic and how adopting a Cap & Grow strategy in today's industry could elevate your business to the next level. We touch on challenges service providers face in the space, market trends that are constantly changing the landscape and how the KAZOO platform "unique" approach is leading the charge on UCaaS & CPaaS technologies.
April 22, 2019
Intro to Rev.io
Join Miriam Libonati, Head of Marketing at 2600Hz and Evan Rice the EVP of Sales and Marketing at Rev.io, as they talk through the technical and business relationship between the companies, the upcoming excitement around KAZOOcon and just some good old fashioned industry discussion.
April 05, 2019