ADD Systems ADDcast
By ADD Systems
ADD Systems ADDcastApr 22, 2024
Moving Forward With The ADD User Group in 2024
Megan Carr, Director of Field Ops Support Team at Paraco Gas, and Justin Bolus, Wholesale Fuel Director at Bumgarner Oil, unpack the ADD User Group (AUG) in this latest ADDcast.
They discuss the AUG's mission to foster collaboration, problem-solving, and innovation among end-users.
Megan provides a glimpse into the AUG’s upcoming initiatives, including the launch of a comprehensive quarterly newsletter and how user group enhancments factor into strategic roadmap discussions.
Justin details the importance of narrowing down specific areas of interest or departmental needs when considering joining the AUG committees, advocating for quality over quantity in involvement.
Learn more about the ADD User Group at: https://www.addsys.com/services/add-user-group/
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
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Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
How To Prepare For Implementation Success
Lisa Stearns, Manager of Retail Implementations at ADD Systems, outlines the ADD Systems implementation process by offering a comprehensive overview full of invaluable insights, from initial planning to post-implementation support. Lisa emphasizes the significance of communication, adaptability, and collaboration between ADD Systems and clients.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
ADD Systems' 2024 Outlook, The Emergence of AI & ADD User Group Updates
ADD Systems’ President Bruce Bott & Senior Vice President / COO Rob Culbertson recap ADD’s 2023 product enhancements & highlights; outline the challenges and opportunities that our industries could face in the coming year; the impact that AI might have on the industry; why face-to-face time with our customers is so important; and the ADD User Group's accomplishments throughout 2023 plus what members can look forward to this year.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Giving Back With ADD Cares
ADD Systems Director of Human Resources, Allyson Wright, and Amy Katsigiannis, BTC and Special Projects Coordinator, join us to discuss the ADD Cares initiative, the fundraising efforts that it includes, and outlining the 2023 Pajama Program plans.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Work Your Credit Every Day
Jim Gillis, Energy Consultant at ADD Systems, joins us to discuss how companies can stay on top of credit during the winter season, including the software tools clients can use to manage credit well & some of the success stories he’s seen.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter / X: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Using Software To Meet Your Marketing Initiatives
Regina Balistreri and John Coyle, Director of Marketing / Documentation and Vice President of Sales at ADD Systems, respectively, join us to discuss today's marketing initiatives, ways ADD Systems tools have helped clients grow their businesses, how ADD Systems software can help with marketing, and more.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Exploring the Advantages of Pegasus for Service Teams
Melissa Spahr, Senior Business Analyst at Dead River Company and Committee Chair of the Pegasus/Service Committee, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss the challenges she’s been able to address with ADD Systems software and the benefits of using Pegasus mobile in Dead River’s service department.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Taking Advantage of Current Industry Trends
Chris Kiernan, Director of Operations Retail/Wholesale at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss some of the ways that software and technology can help retailers take advantage of current industry trends, as well as key elements retailers should look for when considering new software.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Unpacking The Ever-Changing Human Resources Landscape
Allyson Wright, Director of Human Resources at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: HR opportunities and challenges in today’s environment; what ADD Systems focuses on to build a strong company; advice for those looking for a career today; and a focus on future HR plans.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
2023 BTC Wrap-Up
ADD Systems’ President Bruce Bott and Senior Vice President & COO Rob Culbertson recap the 2023 Business Tech Conference & offer key takeaways, session / product highlights, and more!
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
50 Years with Dixon Energy
Sally Pierson and David Levitt of Dixon Energy join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: the partnership between Dixon Energy and ADD Systems across a span of five decades; the relationships that were built with different ADD employees over the years; and how ADD Systems software functionality has helped improve Dixon’s processes.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Final Preparations For The 2023 BTC
Regina Balistreri, director of marketing, and Amy Katsigiannis, BTC and special projects coordinator at ADD Systems join Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss some final preparation tips for those of you who will be attending the Business Tech Conference, which takes place May 8 through May 12, 2023, at Disney's Yacht and Beach Club in Orlando, Florida. Topics include: late registration possibilities; room options; traveling to and from BTC events; session updates; ADD User Group activities; the exhibitors / sponsors; the Wednesday night "free evening;" food options (including for those with dietary restrictions); dress codes; and much more!
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
The ADD User Group (AUG) 2023 Outlook
Phil LaRochelle, Manager of Business Applications at Dead River Company, as well as President of the ADD User Group, along with Megan Carr, Director, Logistics & Business Intelligence at Paraco Gas, as well as incoming President and chair of the Business Intelligence & Reporting Committee of the ADD User Group join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: the AUG’s purpose and benefits of joining; what AUG members can expect at ADD Systems’ upcoming Business Tech Conference; the group’s overall goals for the coming year; and details surrounding chair positions and the time commitments involved.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Making Print & Digital Fulfillment a Top Priority with MPX
Mandee Fish, Jacob Roberson, and Tim Cole of MPX join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss why print and digital fulfillment isn’t more of a hot topic in the industry; why budget statements trigger so many customer calls; the issue of price plans fluctuating over time; what a fulfillment vendor can do to support a smooth acquisition integration and how outside vendors can support changing market initiatives.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Maximizing Client Portals In The Current Business Climate with PriMedia
Rich Rutigliano, President of PriMedia, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to outline how online portals can improve efficiency and benefit a company’s bottom line; how PriMedia’s inVue product integrated with ADD’s SmartConnect can help a company get paid faster; how portals help alleviate phone calls and the need for additional CSRs at the office, and much more!
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
ADD Systems 2023 Outlook, 50th Anniversary Spotlight & BTC Updates
ADD Systems’ President Bruce Bott & Senior Vice President / COO Rob Culbertson recap ADD’s 2022 product enhancements & highlights; outline the challenges as well as opportunities that our industries could face in the coming year; discuss the significance of ADD Systems’ 50th anniversary; and offer updates on the upcoming Business Tech Conference.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Walt Disney World Ambassadors Offer BTC Attendees Some Magical Tips & Tricks
Ali Manion & Raevon Redding, the 2022-2023 Walt Disney World Ambassador Team at Walt Disney World in Orlando, FL, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss some very important Disney planning tips & tricks that BTC attendees won’t want to miss!
Some of the topics we cover include: an overview of the 2023 BTC locations, including Disney’s Yacht and Beach Club, Shipwreck Beach, Pandora - The World Of Avatar, & Typhoon Lagoon; the best ways to utilize a Park Hopper ticket during your stay; dining options throughout all the resorts and parks; attention given to food allergies or cross contamination concerns while dining on Disney property; meeting your favorite Disney characters & princesses; how to navigate the My Disney Experience App and utilize the Genie & Genie+ features to make sure you’re able to experience all of your favorite rides and attractions; and so much more!
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Intevacon Outlines its Proprietary Fleet Card Solution for Petroleum Marketers
Shane Sexton, National Sales Manager at Intevacon Fleet Card Solutions, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss Intevacon’s history; what its proprietary fleet card solves for petroleum marketers; what separates Intevacon from other fleet card offerings; and new features that are coming to their product.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Energy Consultant Jim Gillis Offers Growth Opportunities for ADD Clients
Jim Gillis, Energy Consultant at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDCast, to discuss the primary goals he has when visiting with a client; the potential for our clients to gain significant cost savings; opportunities for our clients to grow their respective businesses or bring in additional income; and additional advice that can help them succeed.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Beyond The Financials with Blue Moon Industries
Janice Phelps, VP, Direct Customer Sales and Service at Blue Moon Industries joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: the benefits that Microsoft Dynamics GP has over other financial systems; how Dynamics can improve the process over QuickBooks for a diversified company doing any invoicing outside of their main fuel/c-store software; reporting capabilities that lessen the need for manual spreadsheets; and outlining consolidated / fancier reporting approaches.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Payment Technology Red Flags & Hot Topics with Qualpay
Marci Gagnon, Vice President of Strategic Alliances, and Jon Gilbert, Director of Ecommerce and Partner Development for Qualpay, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: what companies should look for on their merchant statements in terms of hidden fees; why customer service is so important in the payment processing space; what upgrading your payment technology entails; the red flags that your current technology is out of date; payment hot topics for the upcoming winter heating season; what companies can do to help with chargebacks; how commodity prices impact fuel marketers; and much more!
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
An Introduction to Tiger Link from Tiger Payment Solutions
Rob Fawcett, Founder & President of Tiger Payment Solutions, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss the competitive credit card processing market; the critical issues confronting the heating oil & propane businesses in today's environment; and Tiger Link, an efficiency tool designed to simplify the process of taking a payment, which in turn results in a better customer experience.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Printing Services With ADD Systems
Brian Kelly, Print Account Manager at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDCast, to discuss how the printing services industry has evolved over the last few decades; fuel-industry specific trends; how often organizations should evaluate their print needs and spend; and how the Print Services Offering at ADD Systems can help make ADD clients more successful.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
YouTube: https://www.youtube.com/user/ADDSystemsSoftware
Your 2023 Business Tech Conference Questions Answered
Shelley Fredericks of Fredericks Fuel and Amy Katsigiannis, BTC and Special Projects Coordinator at ADD Systems, join Brian Cohen, ADD Systems Multimedia specialist and host of ADDCast, to discuss the importance of the BTC and what to expect at the 2023 event!
To learn more and to register for the 2023 BTC, please visit: addsys.com/btc
A Deep Dive Into The ADD User Group
Phil LaRochelle, Manager Business Applications, Dead River Company as well as President of the ADD User Group, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: the value that the AUG brings to ADD clients; the dialog that occurs between the AUG and the ADD team to help drive and prioritize product development; the importance of the monthly Best Practice Calls; opportunities for leadership roles within the group; as well as preview this year’s AUG Annual Meeting, which takes place virtually on Tuesday, May 17th, 2022.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Customer Web Portals: A Critical Element for an Excellent Customer Experience
A smooth customer experience is so important these days, and Covid has continued to bring self-service to the forefront. Client portals are critical in giving customers the optimal mix of self-help and personal touch. Liz Hill, Manager - Client Services Group at PriMedia, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss customer expectations, some key portal features, implementation steps and some exciting new enhancements.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
Cybersecurity Risk Management In An Ever-Changing Environment
Cybersecurity attacks are rampant, with more and more businesses being hit every day. Companies need to protect themselves, and understanding the vulnerabilities is a great place to start. ADD Systems' Andy Katsigiannis, Director of IT & Customer Support, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss the importance of Cybersecurity for every company, as well as some key steps to take to mitigate the risks.
Register for the Webinar with Fuels Market News HERE.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems
ADD Systems' 2022 Outlook
ADD Systems’ President Bruce C. Bott and Senior Vice President and COO, Rob Culbertson sit down with Multimedia Specialist and host of ADDcast, Brian Cohen to review the last year and discuss plans for 2022. Bruce and Rob reflect on elements like what they’ve learned from managing a transition to flexible work from home formats, and how ADD continues to prioritize strong client relationships even with limited opportunities for travel. They also give insight into product development direction, their approach to staying ahead of evolving technology so they can better serve ADD clients, and tease the 50th anniversary celebration that will take place at the Business Tech Conference in 2023.
CONNECT WITH ADD SYSTEMS
ADD Systems: https://addsys.com
LinkedIn: https://www.linkedin.com/company/add-systems
Facebook: https://www.facebook.com/ADDSystemsSoftware
Instagram: https://www.instagram.com/addsystems
Twitter: https://twitter.com/add_systems