ADD Systems ADDcast

In this episode of ADDcast, Megan Carr, AUG President and Director of Logistics at Paraco Gas, and Justin Bolus, AUG Vice President and Wholesale Fuel Director of Bumgarner Oil, discuss serving as AUG chairs. They explore the benefits of leadership, the power of networking, and how AUG committees drive collaboration and innovation among ADD Systems users. 

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In this ADDcast episode, we welcome back Jim Gillis, Energy Consultant at ADD Systems, to discuss a key challenge in the industry: generating profit from service departments. Jim shares insights on how competitive pressure leads many companies to offer no-charge services and the hidden impact this has on profitability. He also introduces a best-practice solution developed by ADD Systems to help clients highlight the value of their services while maintaining efficiency and customer satisfaction.

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In this episode of ADDcast: Bryan Walline, Lead Developer of Business Intelligence at ADD Systems, speaks about Atlas, our web-based reporting tool that streamlines data analysis and automation & Zach Swartley of Penn Valley Gas discusses the ADD User Group's Business Intelligence and Reporting Committee’s focus on leveraging data for better decision-making.

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In this episode of ADDcast, we delve into ADD Systems' successful 2024, featuring over 100 product releases and thriving client relationships. We explore the vital role of the ADD User Group in shaping the future of our software. Plus, our leadership discusses the evolving energy landscape, the impact of AI, and what lies ahead for ADD Systems in 2025. CONNECT WITH ADD SYSTEMS

In the latest ADDcast episode, Sandy Glenn, ADD Systems’ HR Administrator, talks about ADD Cares, the company’s volunteer-led charitable program. She celebrates employee efforts, such as the $21,000 raised for Kurling for Kids by Stanley Fong. That total includes some $3,000 in contributions from ADD as a company and fellow employees. Sandy also invites ideas for 2025 initiatives.

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In the latest episode of ADDcast, Tom Clark, Senior Implementation Specialist, shares his top tips for clients, emphasizing the importance of empowering and rewarding employees, incentivizing customer referrals, and optimizing software features for efficiency. He outlines best practices for digital customer communication and the value of ADD Systems’ user forums. Tom also discusses his career and retirement after many years with ADD Systems.

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In the latest episode of ADDcast, Grant McAllister and Tracie Nall, Major Account Manager and Account Manager at ADD Systems, respectively, reflect on the hot topics from NACS 2024. They discuss the rise of AI as the most talked-about trend, particularly its impact on improving store operations. Additionally, they explore innovations in foodservice and recipe management, highlighting ADD eStore as a key tool for convenience stores. Tracie also maps out the benefits of joining the ADD User Group.

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In the latest ADDcast, Steve Gent, New England Account Manager at ADD Systems, discusses the past, present, and future of artificial intelligence (AI). He starts with the meaning and history of AI and then mentions present applications of how AI is used. Steve also explains the ways AI affects and can potentially improve the energy and c-store industries.

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In the latest episode of ADDcast, Scott Tucker, Operations Process Manager at Paraco Gas and Chair of the ADD User Group Raven/Delivery Committee, discusses Paraco Gas' longstanding partnership with ADD Systems. Highlighting his role within the AUG, Tucker shares the benefits of collaborating with peers to prioritize software enhancements and address industry challenges. He encourages other users to join the committee for valuable insights and knowledge sharing.

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In the latest episode of ADDcast, we discuss the 2026 BTC with Paul Borneman from Island Energy and Amy Katsigiannis from ADD Systems.

Steve Tymikiw, ADD Systems' Customer Support Manager, discusses the importance of annual software upgrades, using a test database, and scheduling during less busy times. Steve explains that thorough preparation and collaboration with project managers, especially for first-time upgraders, is key to a successful implementation.

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Megan Carr, Director of Field Ops Support Team at Paraco Gas, and Justin Bolus, Wholesale Fuel Director at Bumgarner Oil, unpack the ADD User Group (AUG) in this latest ADDcast.

They discuss the AUG's mission to foster collaboration, problem-solving, and innovation among end-users.

Megan provides a glimpse into the AUG’s upcoming initiatives, including the launch of a comprehensive quarterly newsletter and how user group enhancments factor into strategic roadmap discussions.

Justin details the importance of narrowing down specific areas of interest or departmental needs when considering joining the AUG committees, advocating for quality over quantity in involvement.

Lisa Stearns, Manager of Retail Implementations at ADD Systems, outlines the ADD Systems implementation process by offering a comprehensive overview full of invaluable insights, from initial planning to post-implementation support. Lisa emphasizes the significance of communication, adaptability, and collaboration between ADD Systems and clients.

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ADD Systems’ President Bruce Bott & Senior Vice President / COO Rob Culbertson recap ADD’s 2023 product enhancements & highlights; outline the challenges and opportunities that our industries could face in the coming year; the impact that AI might have on the industry; why face-to-face time with our customers is so important; and the ADD User Group's accomplishments throughout 2023 plus what members can look forward to this year.

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ADD Systems Director of Human Resources, Allyson Wright, and Amy Katsigiannis, BTC and Special Projects Coordinator, join us to discuss the ADD Cares initiative, the fundraising efforts that it includes, and outlining the 2023 Pajama Program plans.

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Jim Gillis, Energy Consultant at ADD Systems, joins us to discuss how companies can stay on top of credit during the winter season, including the software tools clients can use to manage credit well & some of the success stories he’s seen.

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Regina Balistreri and John Coyle, Director of Marketing / Documentation and Vice President of Sales at ADD Systems, respectively, join us to discuss today's marketing initiatives, ways ADD Systems tools have helped clients grow their businesses, how ADD Systems software can help with marketing, and more.

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Melissa Spahr, Senior Business Analyst at Dead River Company and Committee Chair of the Pegasus/Service Committee, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss the challenges she’s been able to address with ADD Systems software and the benefits of using Pegasus mobile in Dead River’s service department.

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Chris Kiernan, Director of Operations Retail/Wholesale at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss some of the ways that software and technology can help retailers take advantage of current industry trends, as well as key elements retailers should look for when considering new software.

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Allyson Wright, Director of Human Resources at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: HR opportunities and challenges in today’s environment; what ADD Systems focuses on to build a strong company; advice for those looking for a career today; and a focus on future HR plans.

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ADD Systems’ President Bruce Bott and Senior Vice President & COO Rob Culbertson recap the 2023 Business Tech Conference & offer key takeaways, session / product highlights, and more!

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Sally Pierson and David Levitt of Dixon Energy join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: the partnership between Dixon Energy and ADD Systems across a span of five decades; the relationships that were built with different ADD employees over the years; and how ADD Systems software functionality has helped improve Dixon’s processes.

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Regina Balistreri, director of marketing, and Amy Katsigiannis, BTC and special projects coordinator at ADD Systems join Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss some final preparation tips for those of you who will be attending the Business Tech Conference, which takes place May 8 through May 12, 2023, at Disney's Yacht and Beach Club in Orlando, Florida. Topics include: late registration possibilities; room options; traveling to and from BTC events; session updates; ADD User Group activities; the exhibitors / sponsors; the Wednesday night "free evening;" food options (including for those with dietary restrictions); dress codes; and much more!

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Phil LaRochelle, Manager of Business Applications at Dead River Company, as well as President of the ADD User Group, along with Megan Carr, Director, Logistics & Business Intelligence at Paraco Gas, as well as incoming President and chair of the Business Intelligence & Reporting Committee of the ADD User Group join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: the AUG’s purpose and benefits of joining; what AUG members can expect at ADD Systems’ upcoming Business Tech Conference; the group’s overall goals for the coming year; and details surrounding chair positions and the time commitments involved.

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Mandee Fish, Jacob Roberson, and Tim Cole of MPX join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss why print and digital fulfillment isn’t more of a hot topic in the industry; why budget statements trigger so many customer calls; the issue of price plans fluctuating over time; what a fulfillment vendor can do to support a smooth acquisition integration and how outside vendors can support changing market initiatives.

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Rich Rutigliano, President of PriMedia, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to outline how online portals can improve efficiency and benefit a company’s bottom line; how PriMedia’s inVue product integrated with ADD’s SmartConnect can help a company get paid faster; how portals help alleviate phone calls and the need for additional CSRs at the office, and much more!

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ADD Systems’ President Bruce Bott & Senior Vice President / COO Rob Culbertson recap ADD’s 2022 product enhancements & highlights; outline the challenges as well as opportunities that our industries could face in the coming year; discuss the significance of ADD Systems’ 50th anniversary; and offer updates on the upcoming Business Tech Conference.

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Ali Manion & Raevon Redding, the 2022-2023 Walt Disney World Ambassador Team at Walt Disney World in Orlando, FL, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss some very important Disney planning tips & tricks that BTC attendees won’t want to miss!

Some of the topics we cover include: an overview of the 2023 BTC locations, including Disney’s Yacht and Beach Club, Shipwreck Beach, Pandora - The World Of Avatar, & Typhoon Lagoon; the best ways to utilize a Park Hopper ticket during your stay; dining options throughout all the resorts and parks; attention given to food allergies or cross contamination concerns while dining on Disney property; meeting your favorite Disney characters & princesses; how to navigate the My Disney Experience App and utilize the Genie & Genie+ features to make sure you’re able to experience all of your favorite rides and attractions; and so much more!

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Shane Sexton, National Sales Manager at Intevacon Fleet Card Solutions, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss Intevacon’s history; what its proprietary fleet card solves for petroleum marketers; what separates Intevacon from other fleet card offerings; and new features that are coming to their product.

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Jim Gillis, Energy Consultant at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDCast, to discuss the primary goals he has when visiting with a client; the potential for our clients to gain significant cost savings; opportunities for our clients to grow their respective businesses or bring in additional income; and additional advice that can help them succeed.

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Janice Phelps, VP, Direct Customer Sales and Service at Blue Moon Industries joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: the benefits that Microsoft Dynamics GP has over other financial systems; how Dynamics can improve the process over QuickBooks for a diversified company doing any invoicing outside of their main fuel/c-store software; reporting capabilities that lessen the need for manual spreadsheets; and outlining consolidated / fancier reporting approaches.

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Marci Gagnon, Vice President of Strategic Alliances, and Jon Gilbert, Director of Ecommerce and Partner Development for Qualpay,  joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: what companies should look for on their merchant statements in terms of hidden fees; why customer service is so important in the payment processing space; what upgrading your payment technology entails; the red flags that your current technology is out of date; payment hot topics for the upcoming winter heating season; what companies can do to help with chargebacks; how commodity prices impact fuel marketers; and much more!

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Rob Fawcett, Founder & President of Tiger Payment Solutions, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss the competitive credit card processing market; the critical issues confronting the heating oil & propane businesses in today's environment; and Tiger Link, an efficiency tool designed to simplify the process of taking a payment, which in turn results in a better customer experience.

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Brian Kelly, Print Account Manager at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDCast, to discuss how the printing services industry has evolved over the last few decades; fuel-industry specific trends; how often organizations should evaluate their print needs and spend; and how the Print Services Offering at ADD Systems can help make ADD clients more successful.

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Shelley Fredericks of Fredericks Fuel and Amy Katsigiannis, BTC and Special Projects Coordinator at ADD Systems, join Brian Cohen, ADD Systems Multimedia specialist and host of ADDCast, to discuss the importance of the BTC and what to expect at the 2023 event! 

Phil LaRochelle, Manager Business Applications, Dead River Company as well as President of the ADD User Group, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: the value that the AUG brings to ADD clients; the dialog that occurs between the AUG and the ADD team to help drive and prioritize product development; the importance of the monthly Best Practice Calls; opportunities for leadership roles within the group; as well as preview this year’s AUG Annual Meeting, which takes place virtually on Tuesday, May 17th, 2022.

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A smooth customer experience is so important these days, and Covid has continued to bring self-service to the forefront. Client portals are critical in giving customers the optimal mix of self-help and personal touch. Liz Hill, Manager - Client Services Group at PriMedia, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss customer expectations, some key portal features, implementation steps and some exciting new enhancements.

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Cybersecurity attacks are rampant, with more and more businesses being hit every day. Companies need to protect themselves, and understanding the vulnerabilities is a great place to start. ADD Systems' Andy Katsigiannis, Director of IT & Customer Support, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss the importance of Cybersecurity for every company, as well as some key steps to take to mitigate the risks.

ADD Systems’ President Bruce C. Bott and Senior Vice President and COO, Rob Culbertson sit down with Multimedia Specialist and host of ADDcast, Brian Cohen to review the last year and discuss plans for 2022. Bruce and Rob reflect on elements like what they’ve learned from managing a transition to flexible work from home formats, and how ADD continues to prioritize strong client relationships even with limited opportunities for travel. They also give insight into product development direction, their approach to staying ahead of evolving technology so they can better serve ADD clients, and tease the 50th anniversary celebration that will take place at the Business Tech Conference in 2023.

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