The Alldus Podcast - AI in Action

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.

Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.

In the episode, Josh talks about:

0:00 His 25 year journey in IT staffing, sales, leadership and growth

2:41 An insight into Norseman Services' impact in the public sector

4:13 A Specialized ServiceNow partner with expertise, funding and experience

6:19 Use case of fixing failed implementations, optimizing public sector IT

9:09 "Expertise on Demand" for flexible ServiceNow project solutions

10:31 Why ServiceNow success requires industry expertise, not just IT knowledge

11:47 Helping customers maximize ServiceNow’s value and efficiency

13:46 Offering a family-oriented, stable and accountable workplace

15:29 Hiring focus on solution and business process consultants for success

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.

Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.

In the episode, Jan talks about:

0:00 Her career journey into IT transformation and customer-focused leadership

2:22 How she started with ServiceNow, led transitions & focused on customer success

4:32 Challenges in balancing family, work, leadership and impact

6:37 Balancing leadership roles, adapting to needs and delegating effectively

10:03 ServiceNow's investment in AI, especially agentic AI is transformative

11:03 Generative AI creates new things, while agentic AI works independently

12:12 How virtual agent evolved to improve efficiency and customer satisfaction

14:46 Advice to balance priorities, control what you can and stay grateful

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.

In the episode, Thomas talks about:

0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting

3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise

5:14 Their boutique ServiceNow firm specializing in customer and employee workflows

7:32 How ServiceNow enhances logistics, real estate and HR through automation

12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth

17:36 How AI and automation streamline tasks, enhancing human interaction and experience

Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. 

Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.

In the episode, Chad talks about:

His journey from nuclear engineer to CIO, driving innovation relentlessly,

Driving digital transformation for federal agencies at NetImpact Strategies,

How NetImpact extends ServiceNow with tailored, efficient digital solutions,

Using ServiceNow for strategic management, replacing costly legacy systems,

Team growth and standardizing ServiceNow solutions,

How ServiceNow integrates business functions & AI enhances efficiency,

Living values, customer focus, growth mindset and learning culture

Today's guest is Shayde Christian, Chief Data & Analytics Officer at Cloudera. Founded in 2008, Cloudera believes that data can make what is impossible today, possible tomorrow. They empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

Shayde leads all data and analytics functions at Cloudera, overseeing data science, machine learning, business intelligence, data architecture, data engineering, platform engineering and DevOps. He helps customers navigate their hybrid cloud migration and optimization journeys. Shayde has built or revitalized six enterprise data analytics organizations for Fortune 500 companies, global tech firms and startups.

In this episode, Shayde talks about:

His unique career journey, following passions and pursuing a true calling,

How Cloudera evolved beyond Hadoop, pioneering AI-driven data solutions,

Driving success through secure AI, data quality and feedback,

Scalability, ROI, killer apps and AI-driven automation,

Why attracting AI talent is hard; teams bootstrap skills internally,

Why Cloudera is a great place to work with a focus on innovation and purpose,

How his team aims to bridge the tech-business gap using AI,

Leading the software evolution, investing in generative AI for success

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutions

Tanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.

In the episode, Tanja discusses:

Her journey from business to tech, navigating challenges and leadership,

Focus on process development and ServiceNow platform ownership,

Working smarter with ServiceNow, replacing legacy tech efficiently,

Her role combining strategy and customer-facing projects at Netgain,

Leading CSM solutions at Netgain to maximize platform value,

Learning continuously to enhance understanding and communication in ServiceNow,

Enhancing user experience, data accuracy and staying ahead with AI,

Work-life balance and passion for running marathons,

Excited for growth at Netgain, running 100k and traveling in 2025

Today's guest is Tarek Shamounki, US Public Sector Partner Leader at ServiceNow. Tarek leads the strategic alignment and execution of ServiceNow's partner sales strategy to deliver innovative solutions and outcomes for their federal customers. With over 20 years of experience in the federal and public sector software and SaaS industry, Tarek has a proven track record of building successful teams, structuring complex enterprise deals and growing market share.

Before joining ServiceNow in April 2023, Tarek was the Chief Channel Officer for Federal Civilian at Microsoft, where he empowered field sellers and industry partners to meet the vision and mission of their federal civilian customers. He also managed the global public sector alliance with Microsoft at AvePoint, a leading cloud data management company, and supported the growth of some of our top strategic accounts in public sector. He is passionate about enabling digital transformation and innovation in the federal space.

In the episode, Tarek talks about:

Becoming an experienced leader in U.S. public sector and partnerships,

Being customer-first, partner-driven, mission-focused and building trust,

Focus on strategic partnerships, platform-first approach, government efficiency and rapid modernization,

How AI shifts jobs but creates new opportunities, enabling growth,

Building mission-focused offerings with partners to drive growth,

ServiceNow offering big growth opportunities for committed partners.

Today's guest is Amanda Sandelin, ServiceNow Developer at Axians SE. Axians have seen themselves as a challenger to the existing and have built their business on trying to be closer, faster and more flexible than the largest IT suppliers. The company are responsible for innovative IT solutions that simplify for their customers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability and IT & telecom systems that work around the clock, 365 days a year.

Axians strives to reduce their own and their customers' environmental impact. By following a detailed action plan, they ensure that their projects contribute to sustainable development. Axians help their customers achieve environmental goals such as water savings in cities, reduced fuel consumption and optimization of energy consumption. Axians has been ISO 14001 certified since 2015 and they have developed the GreenEdge application, that helps companies track and automate their sustainability efforts.

In the episode, Amanda discusses:

Her background & how she came into the world of ServiceNow,

Seizing the mentorship opportunity to learn something new,

Enjoys challenges with real-world application of ServiceNow,

Prefers practical learning; real-world challenges are harder but enjoyable,

How mentorship and support led to presenting at Knowledge,

Rise Up is challenging but achievable while changing careers,

What the near future looks like for Amanda

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.

Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.

In the episode, Andreea discusses:

Her career journey from Romania to Austria, focusing on personal growth,

Relocating involves challenges, growth, decision-making and family support,

Starting with ITSM in 2019 and growing the platform with 10+ modules,

How governance, operating models and health checks ensure platform success,

Why ITSM is her favourite module due to its foundational role,

Starting with a pilot for Gen AI using personas, feedback and agility,

Implementing Gen AI through weekly sprints, testing and user sessions,

Observing efficiency gains and time savings led to adopting Gen AI,

Why slowing down helps growth, reflection and overcoming challenges,

Advice to embrace fear, take risks and growth will follow

Today's guest is Eric Crawford, Director, Business Transformation & Strategy at ServiceNow. Throughout his career, Eric has founded, acquired and sold businesses. He has executed and consulted on global technology programs for the largest and most complex companies and brands in the world. He is driven to solve problems, make connections and make big things happen. He has worked with and learned from many intelligent people with varied backgrounds.

At ServiceNow, Eric leads global and regional strategy and transformation initiatives within the Customer Excellence Group (CEG). His role involves leading strategic initiatives to improve adoption, retention and satisfaction, aligning sales, delivery and operations on key priorities and programs, and using data to drive efficiency, scalability and improvement. With a focus on measurable outcomes and operational excellence, Eric aims to optimize processes, enhance the customer experience and deliver tangible value for customers across the world.

In the episode, Eric talks about:

His non-traditional journey blending entrepreneurship, corporate leadership and consulting,

Joining ServiceNow and being amazed by platform's limitless capabilities,

Managing ServiceNow's power, customer expectations and deliverables,

His transition to leadership and mentoring a team,

Transitioned to transformation leadership, preserving culture & solving business challenges,

AI is the new digital transformation, driving efficiency and growth,

Expanding their focus to customer excellence, adoption and growth,

Advice to take risks early, believe in yourself and grow into the role,

Stay irreplaceable, keep innovating, and stay hungry and humble

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com

Today's guest is Dave DeCaprio, CTO at mbue. Founded in 2022, mbue helps Architecture, Engineering and Construction firms build better businesses by providing AI-based quality control tools. Their product is a web based application that utilizes AI to instantly review technical drawings in PDF format, which will save their customers tremendous amounts of time and money, increase their quality of services and reduce their risk exposure. It’s like “autocorrect” but for construction documents and technical drawings.

Dave is an AI expert with over 25 years experience in converting academic research into thriving enterprises. Previously the co-founder of ClosedLoop.ai, he has led multiple successful startups and cutting-edge technology teams at MIT. Dave's experience spans genome research, pharmaceutical development, health insurance, computer vision, sports analytics, speech recognition, transportation logistics, operations research, real time collaboration, robotics and financial markets.

In this episode, Dave talks about:

His journey from to MIT grad to AI expert across various industries,

AI-powered quality control for large-scale construction projects,

Early-stage with key customers, solving costly construction document errors,

Industry-focused AI problem-solving with strategic tech adoption,

Automating construction QA to let architects focus creatively,

Recruiting tech talent through impactful, unique architecture AI solutions,

Looking for talent with architecture, construction and AI expertise

Today's guest is Lars-Åke Bolk, Principal Solutions Architect at Axians in Sweden. Founded in 1993, Axians is an international brand specializing in IT and Information and Communication Technology. They have built the business by trying to be closer, faster and more flexible than the largest IT suppliers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability, and IT & telecom systems that work around the clock, 365 days a year.

Lars is a trusted advisor in digital transformation with ServiceNow, specializing in technology strategy, governance, solution design and architecture. He provides best practice guidance to support customers across technical planning and execution - helping them build the right technical strategy, implementation plan, platform governance process and operating model. As one of the few examined ServiceNow Certified Master Architects in Europe, Lars brings deep expertise to every engagement.

In the episode, Lars-Åke talks about:

His background as a ServiceNow expert, speaker and mentor,

Transitioning into ServiceNow from BMC Remedy, building ITSM practice,

Training as a Certified Master Architect,

Challenging program focused on leadership, communication & strategic alignment,

How CMA training expands knowledge, aligning tech with business value,

Focus on business value, governance, mentorship and knowledge sharing,

Advice to stay humble, build a network, understand value and seek help

Today's guest is Brandon Rice, Chief Product Officer at Weave. Founded in 2023, Weave Bio is an AI-native regulatory automation management platform redefining regulatory submissions for novel therapeutic candidates. Designed for pharma, biotechs, CROs and consultants, the Weave Platform streamlines regulatory document preparation and lifecycle management by automating initial draft documents, extracting key insights and integrating study data into a seamless, AI-enabled workflow.

The platform accelerates regulatory processes, enabling faster drafting, high-quality reviews and compliance with global standards. AutoIND, widely adopted for preclinical IND submissions, earned the “Biotech AI Innovation of the Year” award. With AutoCT, Weave expanded capabilities into clinical-stage submissions, building the foundation for a singular AI workbench for the entire therapy lifecycle.

In this episode, Brandon talks about:

His journey from bioinformatics to impactful startups and product innovation,

Their focus on automating regulatory filings for impactful drug development,

Streamlining FDA filings with AI cutting time and costs dramatically,

Small teams with customer-driven and collaborative product development,

Expanding regulatory support to accelerate drug development,

Scaling engineering and customer success for AI-powered software,

Hiring mission-driven, product-minded individuals for meaningful impact

Today's guest is James Burson, Senior Director - ServiceNow Practice Lead at Jade Global. Founded in 2003, Jade Global has been the growth guiding star for hundreds of mid-size to large enterprises in North America. They have enabled 21st-century visionaries with contemporary technology services that help them scale their businesses and create delightful human experiences through speed, efficiency and cost optimization.

James is a savvy technical services management professional with experience in operations, software implementation, systems architecture & implementation, project management, strategy and business management experience within technology-driven industries. He is highly-skilled in combining technology, leadership, and management practices to increase customer satisfaction, quality and productivity.

In the episode, James talks about:

His experience from IT veteran, ServiceNow expert, consultant & asset management leader,

Jade Global as a trusted integrator and growth in ServiceNow,

Reshaping Jade’s ServiceNow practice, driving growth & customer solutions,

ServiceNow’s industry focus, Generative AI use cases and innovation,

How Jade excels with culture, growth and experienced consultants,

Their welcoming culture, focused growth and customer-centric opportunities

Today's guest is Eshan Chordia, Co-Founder atLumino. Founded in 2023, Lumino is on a mission is to enable the power of AI for every human. They do this by building infrastructure for AI - a more open, efficient, accessible and cheaper infrastructure powered by blockchain and crypto. Through their serverless ML training platform and decentralized ML training protocol, they offer a serverless SDK for LLM fine-tuning, with compute that is up to 80% cheaper than AWS/GCP.

In this episode, Eshan talks about:

How his passion for tech led to startups and innovation,

Lumino’s mission to make AI open, efficient and accessible for all,

How affordable AI compute benefits researchers, students and businesses,

Their small, skilled team that builds innovative AI and blockchain products,

Building fast and efficient AI infrastructure for affordable innovation,

Seeking top AI talent and key support roles,

Their open-source AI work, challenging problems and impactful culture

Today's guest is Chester Leung, Co-Founder and Head of AI Platform at Opaque Systems. Founded in 2021, Opaque is the confidential AI platform unlocking sensitive data to securely accelerate AI into production. Created by world-renowned researchers at the Berkeley RISELab, Opaque’s user-friendly platform empowers organizations to run cloud-scale, general purpose AI workloads on encrypted data.

Opaque Systems supports a world where the accelerated adoption of AI transforms businesses and organizations, unlocking the immense value of their sensitive data without sacrificing privacy or sovereignty. Opaque empowers organizations and people to harness AI confidently and securely, driving human progress while maintaining absolute data privacy and sovereignty.

In this episode, Chester talks about:

How Opaque started from Berkeley research on secure collaborative learning,

Opaque’s focus on accelerating AI adoption by solving data privacy challenges,

Using confidential computing to ensure private, secure AI applications,

The team’s focus on distributed systems, security and machine learning,

Opaque’s dedication to enhancing data governance and supporting agentic AI,

Empowering enterprises to leverage data through collaboration with Opaque

Today's guest is Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow. Founded in 2003, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster and better ways to make work flow. Their aim is to allow employees and customers to be more connected, more innovative and more agile, therefore creating the future we imagine.

Jonathan is a trusted technology thought leader, advisor to executives and mentor. As the Principal Digital Strategist for the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Previously, he was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

In the episode, Jonathan talks about:

His journey as Tech leader with extensive federal government experience,

How ServiceNow streamlines complex government workflows for better service,

Integrating tailored Generative AI for enhanced workflow,

Providing secure, AI-enhanced platforms for federal agencies,

How ServiceNow enhances government service delivery with AI-powered workflows,

Building trust with reliable, secure and AI-enhanced services

Today's guest is Jason Truppi, Co-Founder at ForceMetrics. Founded in 2020, ForceMetrics is the only proactive decision-assist platform for first responders, delivering real-time, actionable insights that enhance officer safety and improve community outcomes. It is their goal to make responders safer and more effective by transforming outdated public safety data processes by leveraging their AI-powered decision-assist platform, enabling public safety agencies to increase operational efficiency and better serve their communities.

Jason is a technologist and entrepreneur with over two decades of experience at the intersection of public safety, cybersecurity and engineering. As a former FBI Cyber Special Agent, he investigated some of the largest national security and criminal cyber intrusion cases, gaining deep insight into the challenges facing modern public safety agencies. Now as the co-founder of ForceMetrics, Jason leverages his expertise in machine learning, data analytics and software engineering to deliver scalable, data-driven solutions.

In this episode, Jason talks about:

His journey from Cybersecurity expert to improving public safety with ForceMetrics,

Their decision platform synthesizing public safety data for real-time insights,

Empowering officers with contextual, actionable data insights,

How AI in public safety evolved from transcription to summarization,

Advancing public safety with efficient and cautious AI applications,

An insight into their motivated, mission-driven team,

How staff shortages push automation and workflow efficiency in public safety,

Unlocking sensitive data for transformative public safety impact

Today's guest is Philip Taphouse, ServiceNow VP and Centre of Excellence Head at NTT Data Business Solutions. Founded in 1989, NTT DATA Business Solutions drive innovation. From advisory and implementation, to managed services and beyond, they continuously improve SAP solutions and technology to make them work for companies, and for their people. ​​​​​​​With operations in more than 30 countries, the company has enabled thousands of companies become more efficient and effective during the last three decades.

Philip exemplifies leadership and expertise in ServiceNow, driving the evolution of service operations and AIOps with unmatched proficiency. In his current role, which was assumed following Sapphire's strategic acquisition in 2023, Phil's vision and execution have set new benchmarks in the industry. With an illustrious career spanning over 17 years across diverse sectors, Phil's ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas.

In the episode, Philip talks about:

His 17 years in ServiceNow, specializing in ITOM and AI-driven operations,

Implementing AIOps, preventing system failures and achieving major success,

How his acquisition led to growth, cultural shift and sustainable practices,

Working with British Airways to stabilize digital transactions and user journey,

How AIOps uses AI to manage operations, improving efficiency and context,

Advice to specialize in IT, become an expert and make impact

Today's guests are Ali Sarilgan, CEO & Ozge Islegen-Wojdyla, CTO at EcoTrove. Founded in 2023, EcoTrove’s mission is to use technology to build a cheaper, greener and predictable energy ecosystem. They register as your automated energy agent to replace your utility bills with lower-cost, greener, fixed-price payment plans. Backed by leading Silicon Valley investors, EcoTrove are saving each customer an average of 7% off their power bills and 32% off their carbon emissions.

CEO and Co-Founder Ali previously led corporate strategy for consumer technology companies and clean technology providers, and advised energy utilities. He also graduated with MS and BS from Stanford. CTO and Co-Founder Ozge is a former Assistant Professor at Northwestern and Stanford PhD focused on energy markets. She previously led statistical interventions and testing as Senior Data Scientist at Instacart.

In this episode, Ali and Ozge talks about:

Their career journey and passion to create AI for cleaner energy,

Their AI-driven energy agent offering cheaper, greener utility solutions,

How AI forecasts energy needs and optimizes usage for savings,

Becoming an AI-powered energy advisor by optimizing utility relationships and efficiency,

Expanding the team to enhance platform and marketing efforts,

Seeking passionate candidates for greener energy solutions,

Prioritizing carbon reduction, expanding markets and growing their team

Today's guest is Paul Turley, Senior Director | Ireland Enterprise Sales at ServiceNow. Paul is an experienced sales leader who has led the ServiceNow Enterprise business in Ireland since September 2021. Paul is a passionate believer in using the power of technology to transform organisations for the better by offering consumer grade employee experiences, world class customer service and enabling lower operational costs.

With over 20 years of experience in the software industry, Paul has worked with many of the largest organisations in Ireland and internationally. He loves creating and working in high performing teams who drive each other to deliver outcomes for our customers and partners and developing long lasting relationships that are based on trust, mutual value and always striving to deliver what you say.

In the episode, Paul talks about:

His career journey to tech leader and ServiceNow professional,

Being inspired by global ambition and innovative leadership,

How ServiceNow streamlines workflows, bridging siloed systems for efficiency,

Streamlining onboarding to enhance efficiency, employee experience and loyalty,

Using Generative AI to simplify workflows, boost efficiency and deliver value quickly,

How ServiceNow Dublin grew rapidly, focusing on innovation and efficiency,

Why ServiceNow’s growth requires curiosity, speed and customer-driven innovation

Today's guest is James Milin, Co-Founder and Chief Executive Officer at Workhelix. Founded in 2021, the Workhelix platform gives executives the insights and information they need to harness the most powerful technology of the 21st century. Their software creates an interactive, dynamic roadmap tailored to your organization. The Workhelix product answers your key questions and helps you make confident decisions on Generative AI.

James brings experience and DNA from top technology firms, including Google and Amazon. He previously co-founded a venture-funded AI platform business in the San Francisco Bay Area and was a founding member of the AWS Private Equity sales team. James has spearheaded digital transformations and cloud migrations for hundreds of mid-market and enterprise customers.

In this episode, James talks about:

His journey from social work into the tech world,

Transforming enterprises with generative AI task-based solutions,

Empowering businesses with AI insights and impact measurement,

Helping organizations uncover AI opportunities with data-driven insights,

Having a culture built on science, ownership, speed and openness,

Expanding their team to meet growing customer demand,

Shaping generative AI's societal impact with top corporations

Today's guest is ServiceNow: Michael Thunberg, Managing Director Nordics at Plat4mation in Sweden. Founded in 2013, Plat4mation are a global IT consultancy company that makes work flow with ServiceNow. It is their goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, they future-proof their solutions by enabling customers to continually measure and improve performance.

During his career, Michael has developed businesses to work as efficiently and lean as possible leveraging possibilities using IT as an enabler and leveraging the true potential of the companies data using the latest technologies, such as ServiceNow and advanced/predictive analytics. His industry experience includes helping large global corporations, public agencies as well as medium sized companies in different segments such as public sector, logistics and transportation, media, energy and more.

In the episode, Michael talks about:

His nearly 30 years in tech, leading ServiceNow growth in Nordics,

Choosing Plat4mation for customer value, innovation and global growth,

Focusing on growth in Sweden & Finland, and team expansion,

Excelling in HRSD, AI, ERP, manufacturing and platform health,

Helping customers maximize ServiceNow value, improving efficiency and satisfaction

Today's guest is Sumayah Rahman, Director of Data Science – Machine Learning and Infrastructure at Cedar. Founded in 2016, Cedar came to their co-founder after a nightmarish personal journey through the healthcare system led to confusion, frustration and disappointment. One thing was clear: The system needed to change. Because when the patient experience is convenient and clear, it leads to significantly better outcomes for providers, payers and the people they serve. Cedar’s mission is to make healthcare more affordable and accessible through their consumer-friendly platform.

Sumayah leads the Machine Learning and Data Infrastructure at Cedar, where they build data infrastructure and tooling that transforms and organizes data in a way that enables insights and data products. Furthermore, they work to improve the Cedar Suite by developing and deploying data-powered features that utilize machine learning and rules-based algorithms. Their ultimate goal is to create the best healthcare financial engagement platform - that’s powered by data science, smart product design and personalization - to help make healthcare more affordable and accessible for all.

In this episode, Sumayah talks about:

Her diverse background in health, FinTech, data science & behavioral economics,

Leading AI/ML initiatives to improve patient financial experiences at Cedar,

Growing ML efforts at Cedar to drive product and strategy,

Her career journey from Apple to Cedar, blending tech and strategy,

Cedar’s bold, collaborative innovation with actionable teamwork,

Introducing AI-driven Cedar Support to enhance healthcare billing efficiency,

Hiring ML and AI experts with structured problem-solving,

Valuing impactful, patient-focused work guided by AI principles

Today's guest is Scott Carver, ServiceNow Product Owner at Rolls-Royce. Rolls-Royce have been at the forefront of innovation for more than a hundred years, helping to power, protect and connect the modern world. Today, they are working on a multi-year transformation to unlock their full potential. They're building on their enduring, distinctive strengths to create a high-performing, competitive, resilient and growing Rolls-Royce. They will continue to design, build and maintain systems that provide mission-critical power to customers.

Scott has worked with Rolls-Royce for the past 16 years, including serving as a ServiceNow Platform Owner since September 2021. Scott and his team enable more than 40,000 people to access help and support from Group Business Services (including HR, Finance, Procurement and Workplace). He is passionate about delivering moments that matter and providing effortless journeys through digital experiences in the ServiceNow platform.

In the episode, Scott talks about:

His 16 years at Rolls Royce, transitioning through various roles,

Digitizing the severance process, reducing manual work and paperwork,

Improving processes and adding value through innovation,

How ServiceNow improve their employee experience and system adoption,

Automating processes to improve efficiency and productivity,

Improving transparency, efficiency and personalized user experiences,

Engaging advocates, leadership and feedback to drive successful platform adoption,

How App Engine enables customizable automation and streamlined processes,

ServiceNow's success stories drive broader adoption and investment

Today's guests are Jon Klonsky, Co-Founder and CEO & Amarja Deshpande, ServiceNow Engineering Practice Head at HaloKinetic. Founded in 2023, HaloKinetic are exclusively dedicated to implementing ServiceNow solutions that exceed expectations and deliver measurable outcomes. Their approach combines hands-on expertise with a deep understanding of platform best practices. HaloKinetic don’t just deliver implementations, they tailor holistic strategies that focus on organizational impact for clients.

In the episode, Jon and Amarja talk about:

Their background and journey to HaloKinetic,

HaloKinetic as a Boutique ServiceNow partner focusing on mid-market,

How their lift accelerator streamlines IT solutions tailored for law firms,

Their rigorous hiring, strong culture and growth opportunities,

How Gen AI in ServiceNow impacts speed, efficiency and automation,

Their focus on prioritizing relationships, quality and innovation,

Plans for growth over the next few years

Today's guest is Stephen Bailey, Chief Technology Officer at Chainbridge Solutions. Founded in 2010, Chainbridge Solutions is a woman-owned small business specializing in workforce security software solutions for the public sector. Their solutions have been rigorously tested and implemented across numerous government agencies and organizations, incorporating optimal PERSEC workflows that align with government regulations and industry best practices.

Stephen is crucial in driving the technical, strategic and innovation efforts at Chainbridge Solutions. With over 25 years of experience in the Federal IT sector, Stephen brings a proven track record in technology integration. Stephen leads the R&D team, which incubates new ideas and innovations to enhance Chainbridge Solutions’ application modernization capabilities. He is the driving force behind the company’s technological evolution, consistently aligning IT strategies with the ever-evolving demands of the digital landscape.

In the episode, Stephen talks about:

His Federal GovCon career from HR to CTO at Chainbridge,

How Chainbridge improves federal background checks for safer onboarding,

Prototyping solutions to enhance efficiency for federal clients,

Streamlining DoD budgeting workflows with a ServiceNow tracking solution,

How their dedicated Scrum teams tailor solutions to client needs,

How BRIDGESECURE simplifies continuous vetting for federal compliance,

Focus on applying AI to federal use cases through ServiceNow,

Seeking skilled, communicative engineers for growth and product management,

Why ServiceNow is a great career accelerator & why strong communication is key,

Offering a fast, nimble and innovative work culture

Today's guest is Nerys Mutlow, Senior Cloud Advisory Executive & Managing Director - Leading ServiceNow Business Group UK&I at Accenture. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. They are committed to creating positive change around the world and ensuring they act as responsible business leaders for their people, their clients and the communities they call home.

Nerys is an experienced senior business leader and executive, strategist and enterprise architect with extensive experience leading businesses and delivery organisations in the IT and services industry. She has expertise building and leading large technical and consulting businesses, and driving tangible improvements which enable the rapid growth and profitability of the business. In her current role, Nerys is responsible for their sales and capability development to develop a high performing and high growth ServiceNow business.

In the episode, Nerys discusses:

Her Diverse IT career from resilience, innovation and bridging tech-business gaps ,

How she embraced discomfort, took risks and pushed boundaries to grow ,

How her flexible career path focused on closing skill gaps and growth ,

Advice to practice, video yourself and refine messaging for better presentations ,

How ServiceNow's supportive community and continuous learning keep professionals relevant ,

Advice to find mentors, believe in yourself and support others' success 

Today's guest is Andrea Kis, Strategic Partner Director at Capgemini UK. As a leading strategic partner to companies around the world, Capgemini have leveraged technology to enable business transformation for more than 50 years. They address the entire breadth of business needs, from strategy and design to managing operations. To do this, they draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering and platforms.

Andrea is a recognized service management expert, who specializes in enterprise service management, operating model and service design, transformation, innovation and customer experience, including the design and mapping of human centric services and user journeys. She is an experienced program and project manager, who has delivered and managed global consulting engagements in various industries and sectors. Andrea is also an active speaker who has presented at numerous conferences and industry forums globally.

In the episode, Andrea discusses:

How ServiceNow evolved from ticketing tool to an essential IT solution

Her journey into the world of technology

Building relationships, solving problems and staying updated on technology

How authenticity, empathy, humor and kindness builds strong relationships

Why Tech jobs should focus on human elements, relationships and adoption

An overview of RiseUp's tech career opportunities and offerings

How Generative AI enhances daily life, adding convenience and efficiency

Today's guest is Erika Flora, President/CEO at Beyond20. Founded in 2006, Beyond20 is a ServiceNow Elite Partner on a mission to change work life. They deliver on that promise through training, advisory and implementation services, empowering their clients to accelerate organizational transformation and see rapid time to value through ServiceNow. Their platform migration expertise ensures their clients migrating from legacy platforms are able to achieve the benefits of the NOW platform without data loss or business disruption.

Erika is a  microbiologist turned Project Manager turned Entrepreneur, currently serving as President and CEO of Beyond20. She found her passion in her first job as a PM, where she got the chance to lead an organizational transformation. She saw, firsthand, the dramatic improvements an organization could make in addressing their people, process and technology issues. What "gets her up in the morning" is the chance to help their customers grow, learn, think in new ways, and become dramatically better than they are today.

In the episode, Erika talks about:

Her journey from microbiology to project management to co-founding Beyond20,

Offering rapid ServiceNow implementations for private and government clients,

Leading with industry expertise, best practices and strategic IT solutions,

Values of curiosity, ownership, client focus, agility and rapid solutions,

What the near future holds for Beyond20,

What makes Beyond20 a great place to work

Today's guest is Andy Venables, Chief Technology Officer at POPX. Founded in 2018,POPX are a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience. It is their mission to transform technology services with “next level workflow automation,” so their customers can self-serve in an efficient, zero-touch and scalable way.

Andy has led large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect.  Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments. 

In the episode, Andy talks about:

How his Lifelong passion for tech led to his ServiceNow career,

Realizing a passion for tech over sales,

How his time with ServiceNow sparked transitioning into his own ServiceNow consultancy,

Thriving on strong direction, culture and a collaborative ecosystem,

PopX’s managed ServiceNow services to ensuring lasting customer success,

How certifications build client confidence, but outcomes matter most for POPX,

The pace of change is accelerating powered by Gen AI

Today's guest is Alexander Vershinskiy, ServiceNow Practice Lead – Americas at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programmes in complex, highly regulated environments. Their team’s design centred approach ensures implementations are accelerated across the organisation, future proofing for tomorrow’s competitive environment.

Calitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations. Their experienced practitioner teams specialise in ServiceNow Excellence, Financial Services Operations, Resilience & GRC, Academy and DevOps. They can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organisation.

In the episode, Alexander talks about:

His experience as an ITSM consultant and journey to Calitii ,

Providing tailored, transformative solutions for regulated industries ,

Sharing knowledge and building skilled teams to guide clients ,

Why he is carefully building a trusted, high-quality team ,

Offering impactful projects with a collaborative, growth-focused culture 

Today's guest is Jillian Hall-Robinson, VP of ServiceNow Practice at Milestone Technologies. Founded in 1997, Milestone Technologies is a leading global IT services and digital solutions provider that collaborates with organizations worldwide to revolutionize their technology infrastructure and digital capabilities. With a strong commitment to innovation and customer satisfaction, they empower businesses to accelerate their digital transformation journey and unlock new opportunities for growth and success.

As an Elite ServiceNow Reseller and an Elite ServiceNow Consulting and Implementation Partner, the Milestone team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2001. With a long track record of successful ServiceNow implementations, their highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.

In the episode, Jillian talks about:

Her career journey from construction to IT leadership within ServiceNow,

How Milestone transformed into an IT services powerhouse,

Prioritizing process optimization for lasting customer success,

An overview of the team and focus on key ServiceNow areas for growth,

Milestone’s aim to expand globally and develop ServiceNow talent,

What makes Milestone a great place work

Today's guest is Alonso Vargas, SVP of Product at Flybuy. Founded in 2011, Flybuy is a turn-key productivity platform that optimizes pickup, delivery, dine in and loyalty for brands worldwide. They use AI and location intelligence to reshape the way businesses engage with their customers, and empower them to achieve operational excellence and drive repeat business. Brands are leveraging Flybuy to drive sales, save money and reduce waste by providing actionable data and insight to streamline their operations and create a seamless customer experience.

With over two decades in the tech industry, Alonso is a visionary leader who utilizes technology to promote innovation and provide cutting-edge solutions. His expertise in mobile applications, guest engagement and product management across the hospitality and blockchain domains has been instrumental in steering companies to deliver impactful technology solutions globally. Recognized as an Entrepreneurial Visionary by Latino Leaders Magazine, Alonso is deeply committed to leveraging technology for societal betterment, particularly in the Latino community.

In this episode, Alonso talks about:

His career journey to joining Flybuy,

Providing omni-channel location intelligence for improved customer experience,

His role to align product strategy, managing the team and evangelize solutions,

Enhancing customer experience with accurate ETA location intelligence,

Transforming business priorities into technical requirements with engineers,

Applying AI to enhance personalization and operational efficiency,

Why Flybuy is a great place to work

Today's guest is K. Scott Engstrom, Executive Director at CAI. Founded in 1981, CAI is a global services firm with over 40 years of excellence in uniting talent and technology to power the possible for their clients, colleagues and communities. As a privately held company, CAI have the freedom and focus to do what’s right - whatever it takes. The company's tailor-made solutions create lasting results across the public and commercial sectors, and they are trailblazers in bringing neurodiversity to the enterprise.

K. Scott is a customer-driven, results-oriented leader with expertise in guiding teams to deliver useful and secure solutions for internal and external customers. He consistently provides clear communication for and between employees and customers that enable both groups to achieve their goals. K. Scott champions new strategic thinking by bringing a relatively unique set of technical, management and financial skills and experiences to bear.

In the episode, K. Scott discusses:

His career journey from automation to ServiceNow consulting,

CAI as an elite ServiceNow partner & award-winning workplace,

Maintaining long-term client relationships and growing their public sector focus,

Their focus on ServiceNow consulting, active listening, AI & top training,

How CAI explores AI, customer service growth and balances culture,

Valuing work-life balance, diversity and global upskilling,

Their aim to double revenue and their ServiceNow team

Today's guest is Tony Clarke, SVP of IT Digital Operations at ICON. Founded in 1990, ICON's mission has been to help their clients to accelerate the development of drugs and devices that save lives and improve quality of life. They are a global provider of consulting, and outsourced development and commercialization services to pharmaceutical, biotechnology, medical device and government and public health organizations.  ICON has been recognized as one of the world’s leading Contract Research Organizations through various high-profile industry awards.

Tony is a senior information security leader with broad range of experience in cybersecurity and information security who has experience across a number of industries including banking/finance, insurance, utilities, telecommunications, government, semi-state bodies, EU and United Nations agencies. He is a keen contributor to the cybersecurity community who has spoken at several cybersecurity conferences and is a regular contributor to OWASP, ISACA and academic events.

In this episode, Tony talks about:

His diverse background in electronics, IT and cybersecurity,

His role managing IT operations, support and enhancements,

Focus on impactful technology while managing compliance in trials,

Developing language models to simplify information navigation and access,

Striving for efficiency by simplifying processes and reducing hurdles,

Focus on iterative development and proof of concept for initiatives,

Diversity in teams to enhance creativity and problem-solving,

Excitement for AI agents enhancing efficiencies and automating outcomes

Today's guest is Daniel Saks, CEO and Co-Founder at Landbase. Founded in 2023, Landbase combines leading Agentic AI with human expertise to intelligently automate your Go-to-market, powered by GTM-1 Omni. With decades of experience in sales, product and Machine Learning, their team is uniquely equipped to leverage the latest in AI advancements and provide innovative solutions that help intelligently automate go-to-market workflows and grow your business.

Prior to Landbase, Daniel was the co-founder and co-CEO of unicorn company AppDirect, the leading subscription commerce platform for selling technology services. Daniel was named to Forbes 30 Under 30 list, has been recognized by Goldman Sachs as one of the most exceptional entrepreneurs and is a frequent speaker at prominent industry conferences including Web Summit, CogX, CeBIT and MWC. He also advises Fortune 500 executives on software distribution and cloud strategies.

In this episode, Daniel talks about:

How his family business roots inspired SaaS and AI ventures,

Applying Agentic AI to automate lead generation & optimize business outcomes,

Recently securing funding and launching predictive marketing models,

How Machine learning enhances sales efficiency and revenue growth,

Building a strong and diverse AI team,

How LandBase aims to empower people by reclaiming their time

Today's guest is Shubham Shrivastava, Head of Machine Learning at Kodiak. Founded in 2018, Kodiak is the trusted world leader in autonomous ground transportation committed to a safer and more efficient future for all. Through the endless demands of a world in constant motion, Kodiak helps you get the job done. With purpose-built solutions to power autonomous movement in any environment, Kodiak make sure their partners save time, run clean and keep safe.

Shubham is a passionate and innovative leader in the field of machine learning and computer vision, with a focus on 3D perception and autonomous vehicles. As the Head of ML at Kodiak, he is building the world's safest driver, using his extensive experience and skills in developing and deploying vision-centric 3D perception solutions. Previously, Shubham has led a team of talented researchers at Ford Autonomy, where he created an end-to-end 3D Perception stack for Ford L2+ vehicles, and a scalable cloud-based ML framework for all ML tasks within Ford.

In this episode, Shubham talks about:

His journey to date in leading autonomous trucking advancements,

How Kodiak pioneers autonomous trucking and driverless vehicle operations,

Developing resilient, modular AI for autonomous systems,

Scaling autonomous fleets with sparse and rapid mapping,

Kodiak’s aim to scale a 24/7 driverless fleet,

Seeking motivated talent to advance AI and transform the industry,

Why Kodiak is a great place to work

Today's guest is Michael O’Neil, Founder and CEO at Get Well. At age 28, Michael underwent surgery and chemotherapy to treat his non-Hodgkin’s lymphoma. While his clinical treatment was excellent, he often felt that his care was being done to him rather than with him. During treatment, Michael spent a lot of time waiting and wondering, a state that fueled his desire to change the status quo so that others would not have to go through a similar experience. After his recovery, Michael made it his mission to help people feel more connected to their care.

Michael founded Get Well in 2000 and today, his mission lives on. Annually, Get Well serve more than 10 million patients at over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. Now part of SAIGroup, Get Well is redefining digital patient-centered engagement by putting patients in control of their healthcare, inside as well as outside the hospital. Get Well combines advanced AI navigation with high-touch care experiences to improve patient activation, loyalty, outcomes and reduce the cost of care.

In this episode, Michael talks about:

His journey from cancer diagnosis to improving healthcare experiences,

Get Well’s mission to empower patients towards better healthcare outcomes,

How personalized patient care software enhances hospital and outpatient experiences,

Partnering with AI experts SAIGroup to enhance personalized health navigation,

Enhancing healthcare solutions with AI for personalized patient support,

How core values, diversity and empowerment drive organizational success,

Hiring for 30+ positions to drive upcoming innovations

Today's guest is Slesha Fadte, Software Development Manager - Information Security at Amazon. At Amazon, Slesha's team's devotion to crafting secure software solutions is grounded in agility and precision. Leading the third-party security and compliance teams, Slesha and the team have constructed a robust framework adept at tackling the complex challenges of information security. The strategies developed resonate with their broad user base, signifying their commitment to excellence.

Building on her tenure as a Senior Solution Architect, Slesha has honed a proficiency in creating resilient architectures, safeguarding client interests with tailored solutions. This expertise is a testament to continuous growth in the ever-evolving tech security landscape, demonstrating a steadfast dedication to enhancing their service offerings and customer trust.

In the episode, Slesha talks about:

Her journey to Software manager at Amazon, specializing in secure solutions,

Her ServiceNow journey since 2014, working across multiple modules,

Leading Third-Party Security Engineering, managing dev and data engineers,

The team culture promotes friendliness, innovation and collaboration,

Working on innovative projects and skill-building opportunities

Today's guest is Mireille Estephan, CTO and Trevor Moore, Director of Technology at Ardent. Founded in 2006, Ardent has served their country by delivering award-winning security and defense technology solutions. Their clients'​ missions range from medical evacuation in overseas theaters to border protection to port security. Specialized in large-scale situational awareness, geographic visualization, cloud and information sharing technologies, clients trust Ardent to guarantee quality, reliability and responsiveness.

Mireille leads the company’s technology strategy, innovation and determines technological advancements. She has over 20 years of experience in the tech industry specializing in software solutions, cloud architecture, data platforms, machine learning and AI. Trevor brings his expertise as a technical leader with hands-on and management experience in hardware, software and data science. Together with their team, Ardent are on a mission to deliver top-notch solutions to their customers’ most difficult problems.

In this episode, Mireille and Trevor talk about:

Their journey to leading technology innovation at Ardent,

An overview of Ardent’s specialization in defense services,

Focus on innovative technology research and government contracts,

Collaborating with NIST on trustworthy AI development,

Solving challenges to enhance trusted AI for public safety,

How Ardent prioritizes team growth and transparent AI solutions,

Valuing team contributions and responsible AI development,

What makes Ardent a great place to work

Today's guest is Arun Sondhi, Global Head of ServiceNow Business at Globant. Founded in 2003, Globant are a digitally native company that are passionate about the way tech can change industries, experiences and lives. That’s why, for the last 20+ years, Globant have been dedicated to creating digital products that consumers love. The company's platforms enhance digital transformation, from using tech to make organizations and their cultures more human, to applying AI to reinvent how software is coded and tested.

Globant help clients leverage the full potential of the ServiceNow platform, helping them drive the efficiency, agility and innovation that will unlock new levels of growth and performance. They work with clients to fully utilize ServiceNow’s robust out-of-the-box capabilities, as well as extend its functionality through customization and configuration, to meet specific business needs and goals across IT, HR, customer experience, creative and beyond.

In the episode, Arun talks about:

His 20+ year journey as an IT expert, specializing in ServiceNow,

How AI and automation drives efficiency, error reduction and transformation,

AI enhancing efficiency for ServiceNow citizen developers,

Globant’s focus on tailoring ServiceNow solutions to customer-specific needs,

Supporting customer-focused growth and broad learning at Globant,

Advice to stay curious, embrace learning and build strong relationships

Today's guest is Darren Spurgeon, Chief Technology Officer at Torchlight AI. In a turbulent world, Torchlight leads the charge in harnessing technology to identify risk, prevent conflict and foster stability. Their mission is to promote global stability and protect global commerce by predicting risk activities. A fusion of human experience and advanced technology empowers them to offer the most precise intelligence. Torchlight's solutions extend far beyond data analysis; they offer foresight to shape the future.

Darren is a decisive and collaborative leader with an extensive record of delivering measurable value to companies of any size across a multitude of industries. He is a trusted advisor to multiple CXOs with an executive presence, helping to drive both business and IT strategy, overcome obstacles, and move the organization forward. Darren is also experienced in building high-performing teams, taking a hands-on approach to growing talent by developing quality core values and leading by example.

In this episode, Darren discusses

His journey from Geological engineer to CTO at Torchlight AI,

How Torchlight converts telemetry data into actionable security insights,

Enhancing situational awareness through data-driven insights,

Leveraging data science and AI to improve threat detection and enhance user experience,

An insight into the teams focus on data and software engineering,

Rebuilding their platform to scale to advance AI and data science,

What makes Torchlight AI a great place to work