10-4 Podcast for Operations and Security Professionals
By ALO.ai - The AI Walkie-Talkie
ALO helps operations and security teams transform the customer experience. If a Walkie-Talkie, Slack, and Alexa had a baby it would be ALO. To learn more visit: alo.ai
10-4 Podcast for Operations and Security ProfessionalsMar 03, 2020
Jim Demonakos, Founder of Emerald City Comic-Con
This episode of the 10-4 Podcast features Jim Demonakos, who has had a long and successful career in the fandom and convention industry. Jim is currently the Convention Director of LightBoxExpo and he was the Founder and built the Emerald City Comic-Con from the ground up to one of America’s largest fandom events. Jim is also a New York Times Best Selling author.
In this conversation we talk about:
- Jim’s advice on selecting, organizing and managing teams for major events that have over 100,00 guests
- How to hire – and why hiring people who know your industry isn’t as important as you may think
- How to plan for the unexpected – and how much leeway he gives managers to solve problems
- Why managing lines can create or destroy the vibe of your event
- The value of scheduling staff downtime
The interview ends with Jim’s advice about what think about if you’re considering starting a new event of if you've ever managed an event team, this episode is filled with lots of wisdom from a true industry veteran.
Joe Tish, VP Integrated Solutions Patron Technology
This episode is an interview with Joe Tish, Vice President of Integrated Services at Patron Technology. Joe has been in the ticketing and live event industry for decades, have worked previously at the Des Moines Playhouse, Tickets.com and PatronManager.com.
In this interview, Joe talks with Gene Carr about his experience of leading the onsite ticketing team at the 2019 New York Comic Con, and offers advice that's relevant for any live event operations team at a high pressure live event.