In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC to discuss how client experience can impact valuation and M&A potential for a professional services firm.

The CX Leaders are Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client experience and employee experience innovators and pioneers helping professional services firms understand and master the science and art of experience.

This is a great episode for anyone contemplating implementing a customer experience management program to drive revenue, repeat business, referrals, as well as increase the value of their firm.

Perceived Risks and Fears of Client Experience

The Client Experience Collaborative PodcastBy The CX CollaborativeJan 18, 2021