The CX Coach
By Simon Blair
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
The CX CoachAug 03, 2017
00:00
09:28
Using Customer Names to Engage
The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.
Aug 03, 201709:28
A CX Reflection
After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.
Jul 28, 201704:56
The Opportunity in Complaints
Be honest \u2022 Honesty is refreshing \u2022 Red Bird Radio Service Recovery
Jul 14, 201709:31
CX 101 - Differentiators
In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.
Jul 13, 201704:54
CX 101 - Fundamentals
In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.
Jul 13, 201704:48
The Coaching Team Leader
The Coaching Team Leader (Part 1) • The Coaching Team Leader (Part 2) • The Coaching Team Leader (Part 3)
Jul 01, 201712:08
The Manager As Coach
CX Business Tip: The Manager As Coach | Make your own podcast: anchor.fm/podcast
Jun 30, 201703:44
No screen for you!
Customer Experience Business Tip: No Screen for You! | Make your own podcast: anchor.fm/customerexperience
Jun 30, 201703:24