Customers Hate Your Business

What is your business actually selling to your customers? It may not be what you think it is.

For more business tools for entrepreneurs and real life customer experience stories, visit: https://nicstanley.com

Real life Customer Experience stories.

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Empathy is important for any successful business.

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How can you claim to have interpersonal skills if you cannot relate well to others?

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What does well-being mean when it comes to work?

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Real life Customer Experience stories.

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Lesson #1 on how to be a good leader.

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Who would you rather have to inform you of problems?  Your customers?  Or your employees?

For more business resources and tools for entrepreneurs, including real life Customer Experience stories, visit: https://nicstanley.com

Treat all of your customers and every employee with respect, otherwise, you may not like the results.

For more business resources and real life customer experience stories, visit: https:nicstanley.com

Real life Customer Experience stories.

For more CX stories and business advice, visit: nicstanley.com

Want customers and employees to stay?  Then don't be a bully.

For more business resources and real life customer experience stories, visit: https://nicstanley.com

Everything that happens internally within an organization will have external results.

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Data is important, but it's much more important to understand how it relates to your own organization.

For more business advice, tools for entrepreneurs and real life Customer Experience stories, visit https://nicstanley.com

Real life Customer Experience stories.

For more CX stories and business advice, visit: nicstanley.com

Consistency is so important when running a business especially when it comes to Customer Experience and Employee Retention.

For more business advice, tools for entrepreneurs and real life Customer Experience stories, visit https://nicstanley.com

It was just one small issue, why should it matter? Every interaction matters when you're running a business.

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Does learning only happen within a classroom? Of course not, so why do some businesses act as if there is no other way to learn?

For more business advice, tools and resources for entrepreneurs, and real life Customer Experience stories, visit: https://nicstanley.com

Real life Customer Experience stories. 

For more CX stories and business advice, visit: nicstanley.com

New Year, new resolutions, new goals - how can you make it work for your business?

For more business advice, tools and workshops for entrepreneurs, and real life Customer Experience stories, visit: https://nicstanley.com

Let's change it up this year - instead of wondering what our customers can do for us, let's uncover what we can do for them.

For more business advice, tools and workshops for entrepreneurs, and real life Customer Experience stories, visit: https://nicstanley.com

So truly, how was 2021 for you? Was it what you expected it to be? Was it what you wanted it to be? Let's review.

For more business tools and resources for entrepreneurs (including real life Customer Experience stories), visit: www.nicstanley.com

Real life Customer Experience stories from around the globe.

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Customer Experience isn't just Marketing, in fact, it's more about Operations than anything else.  But CX also isn't just Operations...

For more resources for entrepreneurs and real life Customer Experience stories, visit: www.nicstanley.com

Real life Customer Experience stories from around the globe.

Visit customersoftheworld.com for more.

If you ask your customers questions, be ready to do something about it.

For more resources for entrepreneurs and real life Customer Experience stories, visit: nicstanley.com

Think the level of service that you offer your customers doesn't matter? Think again.

For more real life Customer Experience stories and resources for entrepreneurs, visit: nicstanley.com

Even when we're not in the midst of a global pandemic, adaptability and creativity are very important skills to have.

For more business resources, tools for entrepreneurs and real life Customer Experience stories, visit: www.nicstanley.com and www.customersoftheworld.com

Real life Customer Experience stories from around the globe.

Visit nicstanley.com for more.

What are the most important things for entrepreneurs to know? And why would getting what you want be a negative thing?

For more business advice and tools for entrepreneurs (including real Customer Experience stories), visit: www.nicstanley.com

How do you keep people on the bus? By not forcing them off.

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There’s a common misconception that in order to stay in business, or maybe even save your business, that you need to have more customers.

It's not them, it's you.

Customer Experience stories from around the world.

With Covid-19, it seems as though the whole world has changed, but one thing that hasn’t changed is the fact that a business stays in business when it has customers.

It doesn't matter what you give out, it only matters what they think they are getting.

Customers don't want to be "delighted," so stop trying to delight them.

Real life Customer Experience stories - learn what to do and what not to do by listening to real world customer experiences.

For more customer stories, visit and search the database at: https://nicstanley.com

There are two main characters in this story - your customers and your business.

Why should any business worry about Customer Experience? Find out.

Customers hate your business. Sorry, they do. Let's fix that.