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Coffee with Customers

Coffee with Customers

By Epicor Retail
Join us as we talk about best practices, struggles and successes of small business owners.
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Part 1 - 2020 Key Learnings and 2021 Planning Featuring Clint Albin

Coffee with Customers

Part 1 - 2020 Key Learnings and 2021 Planning Featuring Clint Albin

Coffee with Customers

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Part 1 - 2020 Key Learnings and 2021 Planning Featuring Clint Albin
Join Clint Albin, Retail Strategist from Landscape Hub, and Sam Kirkland from Epicor as they review the 2020 Spring season and help get you started on 2021 planning. 
19:47
August 11, 2020
Part 2 - 2020 Key Learnings and 2021 Planning Featuring Clint Albin
Join Clint Albin, Retail Strategist from Landscape Hub, and Sam Kirkland from Epicor as they discuss how to start 2021 planning after a crazy 2020 season. 
25:55
August 11, 2020
What's the deal with credit card processing fees?
Listen as Wes Hanson, Director of Sales and one of Epicor's electronic payment experts, discusses credit card processing fees and what to look out for. 
16:24
July 31, 2020
Loyalty - Keeping Customers Coming Back for More
Repeat customers are at the heart of growing your retail business. A loyalty program is a great way to keep customers coming back, but what makes a loyalty program good? Let's hear what Sam Kirkland has to say!
23:33
July 21, 2020
The Contactless Customer
When it comes to buzz terms, contactless payment is one that’s worth paying attention to. Because contactless payments usually happen through mobile devices, the technology is poised to make transactions a whole lot quicker, easier and sometimes even safer.  In this episode, we discuss the contactless customer with Thom Taylor Sr. Solutions Engineer, Sam Kirkland Business strategist, and our product manager Kathy Marketti.
14:13
June 1, 2020
Social Media Best Practices
Megan Blanchard, Epicor's internal social media expert, discusses social media best practices for small to medium-sized businesses. 
08:37
April 29, 2020
Succession Planning
John Kennedy, speaker, author and business strategist talks with us about the importance of succession planning and the steps you can take to get started. 
49:46
April 28, 2020
Remote Working Enablement and Connectivity​
Tony Kingma, from Epicor's Cybersecurity and Backup and Recovery group, is here to chat about how to safely and securely mobilize staff with remote access to Epicor Eagle.. 
15:08
April 27, 2020
Navigating the New Now
As the retail landscape changes daily, let's take a look at what retails are doing to manage. Ian Baldwin and Sam Kirkland discuss the new now, the importance of team leadership, and how to manage inventory.
30:38
April 20, 2020
Understanding and Managing Risk of Credit Card Processing
More and more shoppers are taking advantage of online and phone ordering and it is more important than ever for merchants to manage and asses the risks that go along with these styles of transactions.  Robyn Kahey, Sr. Manager of Risk Management from Epicor's Credit Card Processing team is joining us to dive into all the components of payment processing and how they affect the way you do business.
09:58
April 7, 2020
The More you know the More You Grow - Knowledge Sharing and Other Resources to Take Advantage of
When you dream of conquering the world and you fill your agenda with daunting projects, it’s often necessary to equip yourself with a large mug of coffee and with the right people. Any successful project, be it big or small, has one thing at its core: effective collaboration, and you can achieve it with knowledge sharing.  In this interview, you will learn about Epicor's knowledge-sharing resources and how you can get the help you need to optimize how you and your team use your Eagle system.
18:05
March 4, 2020
Cybersecurity - Protecting your Business and Customers
Today we are talking about cybersecurity and what retailers need to know to protect themselves and their customers. Our guest is Norm Minor, he works in Epicor's Managed Services Group and focuses on cybersecurity products and services.
23:08
January 15, 2020
Closing Out the Year with Amy Weller
Closing out the year does not have to be stressful and time-consuming. Amy Weller is here to talk you through best practices and available resources you can tap into to help your processes run smoothly. 
11:44
December 13, 2019