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Telephone Selling with Integrity

Telephone Selling with Integrity

By Gary (Gaz) Morgan
This podcast is for Directors, Business Owners and Managers who lead telesales, inside sales, telemarketing and customer service call handling teams. Basically, it’s for any business leader that wants their teams to sell over the phone with integrity. “Telephone selling with integrity” means…. “Saying and doing the right thing on the call even when nobody else is listening” This podcast is hosted by me Gary (Gaz) Morgan. I am a telecommunication expert, sales & leadership coach and a certified emotional intelligence practitioner and keynote speaker. I hope you enjoy the episodes. Gaz
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Currently playing episode

S1 EP 3 Do you lose sales because your sales or customer service teams have bad product knowledge?

Telephone Selling with Integrity

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S2 EP 2 Meet Sarah Leff
Hi Everyone, welcome to the ‘Telephone Selling with Integrity’ Podcast “Saying and doing the right thing on the phone even when nobody else is listening” This podcast is for people who lead Telesales, Inside Sales and Customer Service Call Handling Teams. Basically, it’s for any leader that wants their teams to sell with integrity over the phone. I’m your host Gary Morgan – I am an International Sales Trainer and Coach. I have over 30 years’ experience in Sales and Leading Sales Teams. Over the years I have taken hundreds of sales professionals and sales teams from average to outstanding. Telephone Selling, Cold Calling and the like has a bad reputation. People often tell stories of phone calls they’ve received from pushy salespeople, salespeople not listening, salespeople not knowing enough about the product or service they are selling. Salespeople who are reading verbatim off a script regardless of what the prospect says to them, they are on autopilot. Not only do I want to change the way telephone selling is perceived, I want to raise the standards and I think it’s crucial for people to sell in a different way. We need to sell in a way that gives the client what they want. This means selling with integrity. “Saying and doing the right thing on the call even when nobody else is listening” I would love to hear your thoughts. Please get in touch via any of the channels below. I look forward to hearing from you. Follow Gary on:- LinkedIn:  https://www.linkedin.com/in/garymorgancoaching/Twitter:  https://twitter.com/GaryMorganCoFacebook:  https://www.facebook.com/garymorgancoaching/Instagram:  https://www.instagram.com/garymorgancoaching/
28:05
July 15, 2021
S2 EP 1 Meet Ben Drury
Hi Everyone, welcome to the ‘Telephone Selling with Integrity’ Podcast “Saying and doing the right thing on the phone even when nobody else is listening” This podcast is for people who lead Telesales, Inside Sales and Customer Service Call Handling Teams. Basically, it’s for any leader that wants their teams to sell with integrity over the phone. I’m your host Gary Morgan – I am an International Sales Trainer and Coach. I have over 30 years’ experience in Sales and Leading Sales Teams. Over the years I have taken hundreds of sales professionals and sales teams from average to outstanding. Telephone Selling, Cold Calling and the like has a bad reputation. People often tell stories of phone calls they’ve received from pushy salespeople, salespeople not listening, salespeople not knowing enough about the product or service they are selling. Salespeople who are reading verbatim off a script regardless of what the prospect says to them, they are on autopilot. Not only do I want to change the way telephone selling is perceived, I want to raise the standards and I think it’s crucial for people to sell in a different way. We need to sell in a way that gives the client what they want. This means selling with integrity. “Saying and doing the right thing on the call even when nobody else is listening” I would love to hear your thoughts. Please get in touch via any of the channels below. I look forward to hearing from you. Follow Gary on:- LinkedIn:  https://www.linkedin.com/in/garymorgancoaching/ Instagram:  https://www.instagram.com/garymorgancoaching/
43:03
July 09, 2021
S1 EP 5 The power of ‘high quality questions’
Are your Inside Sales, Telesales and Customer Service Teams underestimating the power of asking ‘high quality questions’? Do they sound like they are interrogating potential or existing clients? In today’s episode I will share my thoughts on the importance of asking ‘high quality questions’ along with some examples of how these will help your Sales or Customer Service Teams have more meaningful conversations rather than interrogations. Listen to this podcast and let me know your thoughts. If you pick up something useful from any of my podcasts, then I would love to hear about it. So please get in touch through any of the channels below. I would love to hear from you. Follow Gary on:- LinkedIn:  https://www.linkedin.com/in/garymorgancoaching/Twitter:  https://twitter.com/GaryMorganCoFacebook:  https://www.facebook.com/garymorgancoaching/Instagram:  https://www.instagram.com/garymorgancoaching/
21:36
April 14, 2021
S1 EP4 Common F*** Ups of a contact centre team leader and why they happen
As a sales leadership coach, I have come across some truly amazing leaders. Unfortunately, these are few and far between in comparison to the plethora of weak leaders I have come across. This made me think of the factors that contribute to weak leadership and I want to share my thoughts with you in this episode. Where do you see yourself as a leader? Have you F***ed up? Do you learn from this? I would love to hear your thoughts. Please get in touch via any of the channels below. I look forward to hearing from you. Follow Gary on:- LinkedIn:  https://www.linkedin.com/in/garymorgancoaching/Twitter:  https://twitter.com/GaryMorganCoFacebook:  https://www.facebook.com/garymorgancoaching/Instagram:  https://www.instagram.com/garymorgancoaching/
22:20
March 17, 2021
S1 EP 3 Do you lose sales because your sales or customer service teams have bad product knowledge?
Are your sales teams missing out on sales opportunities? Are your customer service teams missing out on up-sell or cross-sell opportunities? Are you feeling frustrated and wondering why this is happening? If you answered yes to any of the above, then this episode will definitely help you. Pop your headphones on and take a listen to how I can help you and your tele salesforce make the most of every call. I would love to hear your opinion, so why not get in touch through any of the channels below. I would love to hear from you. Follow Gary on:  LinkedIn:  https://www.linkedin.com/in/garymorgancoaching/ Twitter:  https://twitter.com/GaryMorganCo Facebook:  https://www.facebook.com/garymorgancoaching/ Instagram:  https://www.instagram.com/garymorgancoaching/
20:58
February 03, 2021
S1 EP2 Does cold calling still work?
In today’s episode I want to share my views on cold calling with you and also help you and your sales team to make effective cold calls. I’ve heard many business owners, sales directors and sales managers say that cold calling is dead and ineffective. I could not disagree more. Find out more in this podcast. What do you think about cold calling? Are your sales team struggling  to engage with telephone sales. Please get in touch as I would be interested to heat your views. Follow Gary on:- LinkedIn:  https://www.linkedin.com/in/garymorgancoaching/Twitter:  https://twitter.com/GaryMorganCoFacebook:  https://www.facebook.com/garymorgancoaching/Instagram:  https://www.instagram.com/garymorgancoaching/
25:47
January 06, 2021
S1 EP1 How to use the phone to sell through Covid-19 and beyond
This episode looks at telephone selling through COVID-19 and beyond. I explain the benefits of having employees that can use the phone effectively and focus on the following 2 key areas: 1. Increasing your sales conversions 2. Improving your client retention I also share the following during this episode: What's stopping your sales or customer service teams making effective phone calls 5 Characteristics of bad salespeople 5 Elements of a good sales call I hope you enjoy listening and please comment and share. Thanks, Gaz
23:51
December 04, 2020