HFS PODCASTS
By HFS
HFS PODCASTSSep 18, 2023
Unfiltered Stories | Indegene a life sciences specialist with deep domain pockets & strong outcomes
HFS Research published our HFS Horizon for Life Science Service Providers report, where we evaluated 29 service providers across four dimensions: the Why, What, How, and So What, and then categorized them into three horizons. The study unearthed three key insights.
Listen to the conversation between Rohan Kulkarni, Executive Research Leader at HFS Research, and Tarun Mathur, CTO at Indegene, as they reveal the three key insights from the study, and also talk about Indegene’s performance, its commitment to improve outcomes, reduce costs, and enhance customer experience.
Read the associated HORIZONS REPORT – “HFS Horizons: Life Science Service Providers, 2023" here: https://www.hfsresearch.com/research/hfs-horizons-life-science-service-providers-2023/
Unfiltered Stories | Charting GenAI in software development
In this edition of Unfiltered Stories, Tom Reuner, Executive Research Leader and Head of EMEA at HFS, connects with Aneesh Nathani, Head of GenAI Solutions at Cybage Software, to discuss how GenAI is impacting the software development lifecycle and Quality Assurance.
Read the associated HORIZONS REPORT - HFS Horizons: Assuring the Generative Enterprise™, 2024: https://www.hfsresearch.com/research/hfs-horizons-assuring-the-generative-enterprise-2024/
Unfiltered Stories | Impact of data preparation for SEC sustainability reporting
On this episode of Unfiltered Stories, Nandini Tare, Associate Practice Leader at HFS Research connects with Martha Amram, CEO, Glynt.AI to get her insights into the impact of the SEC sustainability regulations that was passed in the first week of March.
Unfiltered Stories | KYP.ai sheds light on the shift from process to productivity intelligence
In this latest episode of HFS Unfiltered, Hridika Biswas, Senior Analyst at HFS Research is in conversation with Adam Bujak, CEO and co-founder of KYP.ai.
The potential for process intelligence to impact broad based operational performance is vast. The need of the hour is a solution that can meet the scale and speed at which enterprises operate and the associated use cases that go enterprise-wide, tracking and contributing toward broad-based business performance. KYP.ai, a startup in Berlin, Germany, had a similar realization while developing its process intelligence product in its last five years of engaging with enterprise leaders.
Read the full POV titled “Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?” here: https://www.hfsresearch.com/research/kyp-ai-process-intelligence/
Unfiltered Stories | Mastering cloud for business
In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Varun Bijlani, Global Managing Partner – Hybrid Cloud Services, IBM Consulting, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss why tangible business value from cloud transformation remains elusive.
Read the associated Market Vision Paper titled “Tangible business value from cloud transformation remains elusive” here: https://www.hfsresearch.com/research/ibm-business-cloud/
Unfiltered Stories | How Ascendion became a market leader in Generative Enterprise services
In this edition, HFS' David Cushman and Ascendion's Dr Paul Roehrig dive into how generative AI is transforming how Ascendion works, and what it can deliver to its clients.
Ascendion was named as a Market Leader in the industry first HFS Horizons: Generative Enterprise Services study, 2023. Ascendion is on a mission to transform itself into a Generative Enterprise itself. It is both large enough to be credible, small enough to be agile, and present in early stage client strategy work.
In this videocast we cover what Generative Enterprise(tm) means for Ascendion and how the firm's focus on Generative Enterprise(tm) is benefiting its clients; the most exciting projects being delivered for clients with GenAI right now, and why enterprise leaders should consider trying a rising star such as Ascendion in applying this emerging technology.
HFS evaluated 35 service providers addressing the Generative Enterprise.
Read the associated HORIZONS REPORT - HFS Horizons: Generative Enterprise Service Providers, 2023: https://www.hfsresearch.com/research/hfs-horizons-generative-enterprise-services-2023/
Fireside Chat | Phil Fersht Talks with Accenture's Yusuf Tayob
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Yusuf Tayob, Group Chief Executive– Operations at Accenture about the growing interest in generative AI in enterprise-level use cases. They also discussed the current state of data and AI in enterprises, the importance of data modernization, and the need for continuous transformation to align with the broader AI conversation.
Phil and Yusuf cover a range of topics, including:
- enterprise AI interest and engagement evolving with generative AI in enterprise-level use cases
- generative AI’s impact on business operations
- data and AI in enterprises: transformation and investment
Unfiltered Stories | Hype-busting GenAI in Financial Services
In this edition, HFS’ Elena Christopher discusses how to make a real impact with generative AI in financial services while balancing security and ethics concerns.
GenAI’s meteoric rise has captivated consumers and businesses alike with its quick-win benefits and still largely untapped potential. But can it be safely used for value and potential differentiation in financial services? In this edition of HFS Unfiltered, HFS’ Chief Research Officer and Head of Financial Services Research Elena Christopher hype busts GenAI with Gil Perez, Chief Innovation Officer, Deutsche Bank, and Sean O’Donnell, CTO for Financial Services International, Publicis Sapient.
Key themes include:
- Deutsche Bank’s approach to innovation and how it laid the path for GenAI
- The evolution of GenAI use cases and what’s really driving value in financial services
- How financial services can and should lead the charge for responsible AI
Unfiltered Stories | Empowering healthcare productivity through the continuum of AI
HFS Research’s Rohan Kulkarni and Smart Data Solutions CEO Shashi Yadaki debate balancing the ubiquity of AI, be it ML, NLM, or GenAI and its incredible potential to improve the triple aim of care (reducing costs, enhancing experiences, and improving health outcomes) with data privacy, security, and ethical algorithms requires a new level of maturity and sophistication.
In this conversation moderated by HFS Research’s Saurabh Gupta, we explore the possibilities of addressing non-medical costs in healthcare and the disruption that self-insured employers are driving quietly but steadily.
Unfiltered Stories | An insider's view of managed services realities and opportunities
Join Ron Walker, US leader for managed services at KPMG, and Don Ryan, Research Fellow at HFS, as they explore how companies are operationalizing the use of managed services for strategic advantage. They also share their experiences with enterprises, outlining high-value focus areas and strategies for accelerating time to benefit. Learn how to effectively leverage the capabilities of service providers and chart a course for a future that embraces a managed services-led enterprise architecture.
In a survey by HFS & KPMG of over 1000 senior enterprise executives, the findings resoundingly demonstrate a shift in how companies perceive managed services. They are now implementing them more extensively than in previous years. The model has reached a mature state of adoption, with businesses moving beyond the back office, cost savings, and technology focused approaches. Instead, they are leveraging managed services to drive strategic outcomes, including accelerated innovation, accurate forecasting, regulatory risk management, stakeholder trust, and agile adaptation to market changes.
Additional Resources:
- Managed Services: A new harmony of people and technology - https://advisory.kpmg.us/articles/2023/managed-services-harmony-people-technology.html
- Opportunity is knocking. Are you answering? - https://advisory.kpmg.us/articles/2023/opportunity-knocking-answering.html
Unfiltered Stories | EY renews its position as a life sciences services market leader
EY was named as a Market Leader in the latest HFS Horizons: Life Sciences Service Providers study, 2023. EY blurs the lines between its capabilities of advisory and technology platforms with the demand side needs across the value chain by attracting industry talent, investing in technical capabilities, and cultivating a strategic partner ecosystem to address the triple aim of care, sustainably.
HFS Horizon evaluated 29 service providers addressing the life sciences market across four dimensions; Why, What, How and So What for their ability to address the triple aim of care (cost, experience, and health outcomes).
The study highlights the unprecedented sophistication of service providers as they assemble various types of ecosystems to drive differentiation and meet elevated outcome expectations, yet the industry is biased toward maintaining the status quo by buying services rather than outcomes. In the conversation with Pamela Spence, we get a taste of EY's exciting life sciences plans...listen on to learn more.
Read the associated HORIZONS REPORT – “HFS Horizons: Life Science Service Providers, 2023" here: https://www.hfsresearch.com/research/hfs-horizons-life-science-service-providers-2023/
Unfiltered Stories | Driving CX beyond retail banking
At HFS we’re calling 2023 the year of digital dichotomy. On one hand, there is an imminent “slowdown” given myriad macroeconomic headwinds and other factors, and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate. In financial services, the lion’s share of digital investment has gone to retail banking business lines, with a heavy emphasis on customer experience (CX). But commercial banking and its institutional customers are hungry for innovation and ease of onboarding and servicing.
In this edition of HFS Unfiltered, Elena Christopher talks shop with Sumanta Basu, Global Head, Intelligent Process Automation at Wipro, and Doug Shum, Director of Financial Services Solutions at Appian about how their firms are working together to seriously amp customer experience for commercial banks and institutional customers.
Key discussion topics include:
- Making progress in the year of the Digital Dichotomy
- Investing in CX beyond retail banking
- Driving digital transformation from front-to-back for OneOffice success
- Improving regulatory risk and compliance through automation
- Activating partnerships to bring the power of ecosystems to enhance CX
Fireside Chat | Phil Fersht Talks with UnitedHealth Group's Sandeep Dadlani about GenAI
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sandeep Dadlani - Executive VP, Chief Digital & Technology Officer at UnitedHealth Group about the flavor of the year which is GenAI and how it’s changing and impacting the healthcare industry.
Read the associated blog, “Be pragmatic, excited, and responsible: how to get GenAI done” here: https://www.horsesforsources.com/dadlani-getting-genai-done_dadlani_122223/
Fireside Chat | Phil Fersht Talks with Publicis Sapient CEO Nigel Vaz about GenAI
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nigel Vaz, CEO at Publicis Sapient about his excitement for GenAI and how GenAI has evolved from predictive to creative, and how this shift could impact business efficiencies and product development.
Phil and Nigel cover a range of topics, including:
- AI's Potential and Risks in Business.
- Continuous Learning with AI Tools.
- Digital Transformation Mindset Shift.
- Ethical AI Development and Impact on Businesses.
- AI Limitations and Ethical Considerations.
- Adapting to Industry Changes in Professional Services.
- Enterprise Tech's Future: Platform Effects and AI.
Read the associated blog, “Nigel’s North Star approach is guiding the GenAI path" here.
Fireside Chat | Phil Fersht Talks with Infinite Computer Solutions Sanjay Govil
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sanjay Govil, Founder and Chairman at Infinite Computer Solutions about his personal and digital business journey.
Sanjay Govil is a prominent business leader and global entrepreneur with a track record of founding and building successful businesses. In 2001, Mr. Govil founded Infinite Computer Solutions, an innovative technology solutions company engaged in digital transformation. Then in 2017, he founded Zyter, which offers a wide range of digital health products. Mr. Govil currently serves as chairman of the board for Infinite and Zyter. Both companies are headquartered in Rockville, MD.
Phil and Sanjay cover a range of topics, including:
- How did you decide to form Infinite?
- What are some of the key elements that differentiate Infinite from the Tier 1s and Sub 2B+ Firms?
- What are your objectives for growth and are you planning on staying private?
- You are the owner of the Washington Freedom Cricket team. So, tell us about what caused you to buy a cricket team and how did the first season go.
- Do you still play cricket? What role do you play in your team playing 11?
- What are your takeaways from your recent state dinner at the Whitehouse?
Unfiltered Stories | CX Transformation: Designing the future you want
Many enterprises are grappling with changing customer expectations, and need to transform fast to meet them. So, in this edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research caught up with two Capgemini thought leaders Juliet Fehr, Head of CX Transformation, Intelligent Customer Operations at Capgemini, and Sara Elmsly, Contact Centre Go to Market Lead, Digital Customer Experience at Capgemini to explore the following:
- What’s the state of CX transformation today? How are companies viewing CX and what are their measurements? Are they looking in a broader scope today than several years ago?
- What about the band-aid solutions that had been put in place during the pandemic — how do you remedy these issues for today’s CX needs? And what’s the right balance between digital deflection and providing stellar personalized services?
- Can you share some examples of companies that have approached CX transformation well, or not well? What are the lessons learned?
- What does the future look like— what constitutes “winning” CX in a market that demands differentiation?
HFS Horizons Report | Intelligent Document Processing Products, 2023
On this HFS Videocast, two of the authors Hridika Biswas, Senior Analyst, and David Cushman, Executive Research Leader at HFS Research talk about the HFS Horizons Report - Intelligent Document Processing Products, 2023 which was released recently.
This HFS Horizons Report examines how intelligent document processing (IDP) technology vendors help clients embrace IDP products to drive process transformation. The study evaluated the capabilities of tech vendors across the HFS IDP products value chain.
We assessed and rated the intelligent document processing services of 26 IDP technology vendors across dimensions, addressing why, what, how, and so what.
This report includes detailed profiles of each technology vendor, outlining their HFS Horizons placement, provider facts, and strength and development opportunities across the three Horizons:
- Horizon 1: Vendors driving functional digital transformation by using IDP solutions.
- Horizon 2: Vendors exhibiting the HFS OneOffice™ mindset and demonstrating enterprise-level outcomes.
- Horizon 3: Vendors exhibiting HFS’ OneEcosystem™ approach, driving new business models, and generating new sources of value for enterprises.
You can read this HFS Horizons Report here.
Read the associated blog, “IDP goes beyond document processing to unlock insights from masses of data” here.
Unfiltered Stories | Simplicity is the new differentiator
In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Abhishek Shankar, President - Communications, Media and Entertainment at Tech Mahindra Americas to discuss the importance of simplification in the telecom industry.
Abhishek’s current role at Tech Mahindra involves leading the business to simplify the digital transformation journey, as well as directly influencing growth, business cycle times, and productivity of client organizations while keeping pace with the speed of technology disruptions.
Don and Abhishek cover a range of topics, including:
- How simplifying IT services and overall solutions can lead to increased traction among service providers with their enterprises in the intricate telecom domain?
- The role of standard IT solutions in driving efficiency and consistency in telecom operations.
- How minimalistic IT service offerings can create more value and clarity for telecom clients?
- The competitive edge that simplified IT solutions can offer in a saturated telecom market.
- The advantages of redefining SLAs and governance to be more straightforward, transparent, and aligned with both IT vendors and telecom client objectives.
- Can GenAI be a game changer in driving simplicity?
Read the associated Market Vision Paper, "Simplicity is the new differentiator" here.
HFS Horizons Report | Retail and CPG Service Providers, 2023
On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report - Retail and CPG Service Providers, 2023 which just got released.
This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value.
- Horizon 1: Providers can drive functional digital transformation by reducing costs and improving speed and efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and customer service.
- Horizon 2: Providers have Horizon 1 characteristics and the ability to transform end-to-end retail and CPG services, creating unmatched stakeholder experience with a OneOffice™ mindset, for example, creating modern, value-based supply networks.
- Horizon 3: Providers have Horizon 2 characteristics and are driving entirely new sources of value with a OneEcosystem™ approach, for example, CPG firms adopting direct-to-consumer (DTC) sales models or retailers espousing social commerce to boost their top line.
You can read this HFS Horizons Report here.
Read the associated blog, “Retail and CPG firms turn to innovation to combat the digital dichotomy” here.
Fireside Chat | Phil Fersht Talks with Celonis Alexander Rinke about GenAI
In this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks to Alexander Rinke, Co-Founder and Co-CEO at Celonis about all things GenAI and diving into the impact of GenAI on the world of process intelligence.
Read the associated report, "Connect GenAI with your data better through process intelligence" here.
Unfiltered Stories | The Future of Supply Chains – Connected, Networked, and Autonomous
In this HFS Videocast, Ashish Chaturvedi, Practice Leader at HFS Research is in conversation with Sunil Chauhan, SVP and Global Head New SAAS, and Raja Roy, Head – Digital Transformation, two senior supply Chain Leaders at Tech Mahindra.
The discussion covers the following topics:
- Why must enterprises move from traditional and linear supply chains to networked and autonomous ones - Tech Mahindra’s approach and proven results.
- Why enterprises need to look at outsourcing all supply chain functions to a single service provider to achieve faster and better results. How does Tech Mahindra engage in E2E transformation?
- What would be the role of providers in eco-system-driven supply chains? How Tech Mahindra brings all the capabilities together to work with different entities within a supply chain.
- How should enterprises approach sustainability across the supply chain? What is the current picture, and how will the future be shaped?
You can read the report "HFS Horizons: Supply Chain Services, 2023" here.
Unfiltered Stories | P&C Insurance Carriers: Have you revisited your target operating model in the era of prompt engineering?
In this HFS Videocast, HFS' Reetika Fleming has a candid conversation with Xceedence CEO Arun Balakrishnan on the market dynamics in P&C insurance, how to reframe target operating model considerations in light of GenAI and technology advancements, and the changing nature of service providers to support the journey.
Unfiltered Stories | Putting GenAI to work fighting financial crime
Generative AI (GenAI) has exploded. HFS Research is on a mission to identify what’s fluff versus what’s driving real value for enterprises. In this edition of HFS Unfiltered, we discuss how Apex Fintech Solutions worked with Genpact’s riskCanvas and Amazon Bedrock to rapidly develop and put into production GenAI capabilities in perhaps an unlikely place – financial services. And not just in financial services, but in anti-financial crimes compliance. This is a domain that is heavily regulated, requires strong domain knowledge, and perhaps as a result is heavily manual. Perfect.
Discussion topics include:
- Apex’s objectives for GenAI.
- How Genpact’s riskCanvas helped create a data baseline.
- The role that Amazon Bedrock's “foundation models-as-a-service” played.
- The outcomes – value and benefit with a side of responsible AI and keeping regulators happy.
- Actionable recommendations for making progress and impact with GenAI.
Hot Vendor Firesides | GLYNT's sustainability data-as-a-service could save your relationships
Sustainability ambitions, targets, and guidelines are turning into the hard facts of business life - a reality the subject of our latest Hot Vendor fireside is increasingly happy about.
GLYNT has been designated an HFS OneEcosystem Hot Vendor because it succinctly helps solve the data preparation problem that companies across all industries still face regarding their ability to act on sustainability. Companies failing to get their ducks in a row on sustainability data could find themselves off limits to business-critical trading partners such as Microsoft - as early as next year. GLYNT CEO Martha Amram explains how and why in this videocast. Learn more about GLYNT here.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice or One Ecosystem Frameworks. Those selected are added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Unfiltered Stories | Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics
In this HFS Videocast, Melissa O’Brien, Executive Research Leader at HFS Research is in conversation with Jagdish Ghanshani, Travel & Hospitality Lead, North America, and Nick Shay, Travel and Hospitality, Lead International at Publicis Sapient.
Publicis Sapient was named as a Market Leader in HFS Horizons: Travel, Hospitality, and Logistics Services study. The firm’s strategy aligns well with our Horizon 3 vision of creating synergies across the enterprise ecosystem.
- HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions align with Publicis Sapient’s ability to drive a OneEcosystem synergy via collaboration to create completely new sources of value.
- The study highlighted the key themes that are impacting the travel, hospitality, and logistics industries, including customer experience, ESG, health and safety, partnerships, and employee training and development.
- The services industry is attracting service providers of all stripes including IT service providers, domain experts, consultants, and BPO players in an attempt to address enterprise challenges with staff augmentation, digitalization, and modernization.
- Also discussed in our videocast is the emerging opportunity that generative AI presents to further create ecosystem value across the travel, hospitality, and logistics landscape.
You can read the report "HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023" here.
HFS Horizons Report | Life Science Service Providers, 2023
On this HFS Videocast, one of the authors Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS shares some insights and key takeaways from the HFS Horizons Report - Life Science Service Providers, 2023 which was released recently with Elena Christopher, Chief Research Officer at HFS Research.
In the HFS Horizons: Life Science Service Providers, 2023 study, we evaluated 29 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally.
You can read this HFS Horizons Report here.
Read the associated blog, “Pharmas’ desire to accelerate results is being matched by supplier sophistication…mostly” here.
Unfiltered Stories | How Retail and CPG firms are navigating disruption while driving innovation
HFS, in collaboration with Genpact, conducted a comprehensive survey of over 600 business and tech leaders at CPG and retail firms worldwide, unraveling the strategies employed to navigate macro and industry-specific trends. In this videocast featuring Tarun Chopra, SVP and Segment Leader for Consumer Goods at Genpact, and Tracey Schaefer, CIO of Conagra Brands, react to survey results and share Genpact's disruptive journey towards innovation.
Key Discussion Points:
- Uncover how CPG and retail firms grapple with challenges like inflation, cybersecurity, and supply chain disruption while striving to innovate.
- Explore Conagra's approach to modernizing functions in alignment with industry trends.
- Delve into the world of cloud, SaaS, and cybersecurity—key levers for modernization according to our study.
- Insights on the potential of GenAI in reshaping industry dynamics.
- With 70% of CPG and retail leaders still recovering from pandemic impacts, discover how Conagra is navigating the post-pandemic world. Learn about strategies for building agility into supply chains amid new challenges like the war in Ukraine and inflation.
- The role of technology in building networked and autonomous supply chains resilient to disruptions, and how can tech empower companies to thrive in dynamic environments.
Unfiltered Stories | Navigating the cloud-native maze
This edition of Unfiltered Stories is a “Navigating the cloud-native maze” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Sorabh Singhal, Director, VP & Global Head, Digital Transformation Services, Wipro FullStride Cloud. They discuss why two-thirds of transformations fail and what organizations can do to be more successful.
Tom and Sorabh cover a range of topics, including:
- Cloud is becoming a business discussion
- Transformation must be anchored in business objectives
- How should organizations think about the cloud target operating model?
- What piece of advice can we give organizations that are starting or accelerating their transformational journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls
- Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
Read the associated Market Vision Paper, " Navigating the cloud-native maze" here.
Fireside Chat | Phil Fersht Talks with Mphasis CEO Nitin Rakesh
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nitin Rakesh, CEO at Mphasis about the flavor of the year which is GenAI (AI in general), and get his real and deep thoughts on whether we should be enthusiastic or scared about it.
Learn more about Mphasis here.
Read the associated POV, “GenAI is a long-term play, not an instant gratification project” here.
Unfiltered Stories | The Power of OneEcosystem
In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Ricardo Davila, Sales and Cloud Leader at Microsoft, Jason Kelley, GM, Strategic Partners, and Chris McGuire, GM, Microsoft Partnership at IBM Consulting to understand how IBM and Microsoft are collaborating to create completely new sources of value for enterprises.
Read the related POV "From competitors to collaborators, IBM and Microsoft partner to unleash OneEcosystem™” here.
Fireside Chat | Phil Fersht Talks with Exponential View Founder Azeem Azhar
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht connects with Exponential View’s Founder Azeem Azhar to know how enthusiastic he is about the AI focus at the moment and where AI is heading, and why.
Read the associated blog, “Azeem Azhar: Will bad processes kill your GenAI revolution?” here.
Fireside Chat | Phil Fersht talks with KPMG’s Cliff Justice about GenAI
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, U.S. Leader, Enterprise Innovation at KPMG about where AI is heading at this moment and why.
Read the associated blog, “Cliff riffs on GenAI’s Edison moment…” here.
Fireside Chat | Phil Fersht Talks with ResultsCX MD and CEO Rajesh Subramaniam
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services.
Phil and Rajesh cover a range of topics, including:
- Highlighting his current role at ResultsCX as well as bringing awareness regarding the organization and how it is navigating the changes by staying relevant for its clients.
- What is the current trend of clients focusing on AI and the potential impact it could have on the industry?
- How the focus in the current environment is on costs, and that generative AI will be impactful for the industry?
- What do you think the BPO industry is going to do in the next maybe 12 to 18 months, to respond to this? Who do you think are going to be the winners and losers in this whole scenario?
- Where are you going to place your big bets, do you think, with ResultsCX? Where do you see your company going, in the next couple of years?
Fireside Chat | Phil Fersht Talks with Tech Mahindra MD & CEO Designate Mohit Joshi
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Mohit Joshi, Managing Director and CEO Designate at Tech Mahindra about his personal and digital business journey.
With over two decades of experience in enterprise technology software and consulting, Mohit has worked with the largest corporations in the world in driving digital transformation and building thriving businesses. He has been a Non-Executive Director at Aviva Plc since 2020 and is a member of its risk and governance and nomination committees. Prior to joining Tech Mahindra, Mohit was President of Infosys Limited. He started his career in banking with ABN AMRO and ANZ.
Phil and Mohit cover a range of topics, including:
- Before we get into the industry talk, can you share a bit about your background? Also, have you always wanted to lead a huge global technology business?
- Who’s been your main influence during your inexorable career rise?
- So, this brings us to Tech Mahindra – taking over a heritage business like this during a major time of change in our industry is a huge challenge – what will you bring to the table?
- You’ve been one of the major faces of financial services over the past decade-plus and now you’ve joined a company that leads in the telecom sector, so how do you plan to grow the industry focus in Tech M? Can you compete in BFS with the leaders, or will this take time?
- Are you enthusiastic or scared about AI? Why?
- How do you see software and services being impacted by GenAI? Can the current crop of leading firms change their products and delivery models to stay relevant?
- Do you believe white-collar jobs are under threat with Gen-AI? Do you believe our education system is going to be rocked with so many kids using it for their coursework
- Finally, if you had one wish for the IT services industry, what would that be?
Read the associated report, “Tech Mahindra’s blueprint for growth leans on industry expansion and GenAI” here.
Fireside Chat | Phil Fersht Talks with Cognizant CEO Ravi Kumar
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Ravi Kumar, CEO at Cognizant, as they discuss the state of the industry and the role of artificial intelligence, particularly GenAI, and its impact on the industry.
Unfiltered Stories | The Power of OneEcosystem
In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Indira Gillingham, VP Partner Alliances at Salesforce, and Jason Kelley, GM at IBM Consulting Strategic Partners to understand how IBM and Salesforce are collaborating to create completely new sources of value for enterprises.
Read the associated POV, "Salesforce and IBM partner to bring the OneEcosystem™ to life" here.
Unfiltered Stories | The next frontier of the ServiceNow ecosystem
This edition of Unfiltered Stories is an “evolution of ServiceNow” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Richard Stubbs, Director, ServiceNow Global Practice Lead at DXC Technology. They discuss the evolution of the ServiceNow ecosystem and lessons learned from delivering experience-led outcomes through innovative platform approaches.
Tom and Richard cover a range of topics, including:
- What are the new themes and innovations in the ServiceNow ecosystem?
- What are industry solutions in the context of ServiceNow and what is the progress of building those out?
- What are client examples for deploying those industry solutions?
- What comes next in the ServiceNow ecosystem?
- What piece of advice can we give organizations that are starting or accelerating their ServiceNow journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls?
- Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
Fireside Chat | Phil Fersht talks with Accenture's Chair and CEO Julie Sweet about GenAI
Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Julie Sweet, Accenture Chair and CEO, as they delve into the transformative impact of gen AI on the business landscape. Their conversation provides a unique perspective on the future of enterprise tech services and the pivotal role of GenAI in shaping it.
Read the associated blog, “Entering a decade of Total Enterprise Reinvention… Julie Sweet on creating value in the Generative Enterprise” here.
Fireside Chat | Phil Fersht Talks with Accenture's Paul Daugherty
On this special Fireside Chat podcast, HFS CEO and Chief Analyst, Phil Fersht, caught up with Paul Daugherty, Chief Technology & Innovation Officer at Accenture, on the potential impacts of GenAI on enterprises and the workforce; Paul has been a bastion of AI for well over a decade.
Read the associated blog, “GenAI isn’t just eating software, it’s dining on the future of work” here: https://www.horsesforsources.com/genai-paul-daugherty_091723/
Fireside Chat | Phil Fersht Talks with Sonata Software CEO & MD Samir Dhir
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Samir Dhir, CEO & MD at Sonata Software about his personal and digital business journey.
As a business leader and technologist, Samir has a proven track record for scaling and leading large businesses and expanding into new industries and markets. He is a client-focused leader who has built and managed businesses in BFSI, Healthcare Life Science, Telecom, Media, and Hi-Tech industries.
Phil and Samir cover a range of topics, including:
- What are the key areas Sonata Software is recommending to its clients in its data modernization strategy?
- We recently did a joint study, where we spoke with 500 executives across Europe and North America these were a split of tech and non-tech senior executives and those people. 68% of respondents said ineffective data capture and human error were the top reasons for poor data quality. So, what does Sonata Software advise its clients to do to fix this human error issue and improve the quality of data that they need?
- There is some hype around the GenAI space, but I have gathered that Sonata Software has a slightly less hyped view of where this is and how this is going impact the industry.
- How does Sonata Software's Platformation approach help businesses in their modernization and digital transformation journeys?
- According to our recent study, 17% of respondents felt the majority of their data is still unusable. So how can we work better with partners to improve this? Why do we continue to struggle with poor data capture after so many years of talking about this and trying to find the right tools to help us?
- We've come through a fairly tough economy but Sonata Software has seemed to be moving on quite aggressively. So, what do you think we're going to be talking about next year? Is it going to be a year of more positivity and excitement and investment or do we still have some dark times ahead of us, what do you feel?
HFS Horizons Report | Services for the Platform Economy, 2023
On this HFS Videocast, author Ashish Chaturvedi - Practice Leader at HFS talks about the HFS Horizons Report - Services for the Platform Economy, 2023 which was released recently.
This report assesses how well service providers are helping their platform clients efficiently run their operations, expand their business, and realize value. This report also evaluated the capabilities of seven providers across the HFS value chain—services for the platform economy, based on a range of dimensions to understand the Why, What, How, and So What of their service offerings.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-services-for-the-platform-economy-2023/
HFS Horizons Report | Cards and Payments Service Providers, 2023
On this HFS Videocast, one of the authors Divya Iyer – Practice Leader at HFS talks about the HFS Horizons Report - Cards and Payments Service Providers, 2023 which was released recently.
This report assessed 14 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what).
These service providers have demonstrated their ability to support cards and payments across all three Horizons, including functional digital transformation (Horizon 1), enterprise-wide modernization (Horizon 2), and building ecosystems to create new value (Horizon 3). Horizon 3 for payment providers is launching new offerings at speed and scale.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-cards-and-payments-service-providers-2023/
Fireside Chat | Phil Fersht Talks with Roger Lvin, President & Board Member at Hitachi Vantara
On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Roger Lvin, President and Board Member at Hitachi Vantara about his personal and digital business journey.
President and Board Member Roger leads the Digital Services Business and oversees Hitachi Vantara’s global portfolio. He’s based in the US and just hit two years at the company.
Phil and Roger cover a range of topics, including:
- So, what’s new with Hitachi Vantara coming off the pandemic and all the chaotic dynamics in our industry?
- How are your thoughts evolving with regard to developing talent in this new era? How are emerging areas like Gen-AI changing the picture?
- Hitachi Vantara is placing big bets on Vietnam and Portugal as nearshore delivery locations. Tell us more about why are you so big on these regions and what are they bringing to the table beyond more “traditional” regions.
- How would you sum up what the world of enterprise tech services will be like in two years' time, Roger? How fast are things moving based on your new experiences?
Unfiltered Stories | The great commercial banking innovation catch-up
Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation.
In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for Commercial Banking Technology at Citizens Bank to discuss how Citizens is driving innovation in commercial banking despite some pretty notable market headwinds. Key discussion topics include:
- Building healthy regional commercial banks
- Driving impact and progress amid macroeconomic challenges
- Balancing short-term wins with long-term innovation needs
- Bringing generative AI and other fantastic innovations to work for commercial banking
- Activating ecosystems as a critical growth strategy
Unfiltered Stories | Healthcare ecosystem capabilities and experience can supercharge performance
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Sanjay Subramanian, SVP & Business Unit Head - Healthcare Payer, and Srinivas Shankar, Global Head of Life Sciences and Chief Commercial Officer at Cognizant Americas.
Cognizant’s capabilities that powered wins with Boehringer Ingelheim and Horizon Healthcare of NJ reflect their ability to support very large transformations and convert capabilities to performance.
Unfiltered Stories | Perception Isn’t Always Reality: The Case for More Effective Data Management
In this edition of Unfiltered Stories, Don Ryan, Chief Strategy Officer at HFS Research discusses with Rex Ahlstrom, CTO & Executive VP- Innovation & Growth at Syniti, and Allan Coulter, Distinguished Engineer & Global CTO - SAP Services at IBM the business case and requirements for effective data management. Our research shows Perception isn’t reality when it comes to data.
Rex Ahlstrom leads the company’s product strategy and development roadmap and drives customer adoption of its technology. Whereas, Allan Coulter drives value-engineered outcomes for organizations transforming with SAP technology and IBM offerings.
Syniti and IBM have a strong history and long-standing partnership, working to solve complex data challenges for some of the world’s largest organizations. Data has become a core element of the strategy for every organization.
HFS Research recently conducted a global survey of 300+ executives from large enterprises to understand the state of data management and uncover areas of opportunities and challenges. So, in this videocast, they are going to review the findings and share examples of how companies can improve data management and data quality to drive business success. Read the full report here: https://www.hfsresearch.com/research/perception-isnt-always-reality-the-case-for-more-effective-data-management/
HFS Horizons Report | Employee Benefits Administrators, 2023
On this HFS Videocast, one of the authors— Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences—talks at HFS about the HFS Horizons Report - Employee Benefits Administrators, 2023, which was released recently.
This report examines benefits administrators’ role in managing benefits for employers. We assessed and rated the service capabilities of 25 benefits administrators across dimensions addressing Why? What? How? And So What?
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-employee-benefits-administrators-2023/
Unfiltered Stories | Wipro shines as a payer enterprise innovator
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Nani Iyer, Head of Growth and Strategy, at Wipro Healthcare.
Wipro was named as an enterprise innovator in the latest HFS Horizons: Healthcare payer-provider services study. Their strategy aligned with addressing the challenges of healthcare costs and the experience of care.
- HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions aligned with their ability to address the triple aim of care (cost, experience, and health outcomes).
- The study highlighted the shifting funding of healthcare, changing contracting paradigms, and the growth in vertical integration.
- The service industry is attracting service providers of all stripes including IT service providers, healthcare domain experts, consultants, and BPO players in an attempt to address the triple aim.
Hot Vendor Firesides | Apto.ai’s ML-powered No-Code platform generates instant Java code advantages
Prashanth Kuppur set out to build an engine that can think like an architect, write code like a developer, test like a QA, build like an engineer, and maintain like a DevOps, that’s how the idea of Apto.ai was born.
Find out why he and managing director Bjorn Schwarz are convinced that the way they have applied machine learning to their platform gives them an edge over competitors and leaves them ready to embrace the Generative AI revolution rather than fear it. Marvel fan Prashanth has Jarvis in his sights.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Unfiltered Stories | Driving innovation impact in trade finance in uncertain times
In a recent study conducted by HFS Research in partnership with Infosys, we explored the “tale of two cities” market where there is an array of macroeconomic challenges with very real impacts such as the recent bank failures. But there is also incredible innovation with the potential to drive vast change and improvement. HFS caught up with Rajesh Wadhwa, Global Head of TTS Core Trade and Loan Servicing Technologies, Citibank, to talk about what this delicate balance means for the world of trade finance.
In this talk, we answer the following questions:
- What the heck is trade finance?
- What are the biggest challenges facing this dynamic facet of the financial services sector?
- How is Citibank grappling with talent in a hybrid world?
- How is innovation driving process improvement in trade finance?
- What’s the evolving role of ecosystems?