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IAUG Insider Podcast

IAUG Insider Podcast

By IAUG
The IAUG Insider Podcast is more than a resource for IAUG members and Avaya customers; it's the home of exclusive interviews with Avaya and IAUG leaders on the latest telecommunications news, trends, and best practices. New episodes launch weekly on Thursdays.
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Currently playing episode

S1E4: NYC Chapter Leader, Alex Morales (Part 1)

IAUG Insider Podcast

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S6E1: Davide Petramela and Mike Seeley Talk COVID-19 and Contact Tracing Pt.1
Season 6 Episode 1: This week we were joined by Davide Petramela and Mike Seeley from Avaya. We discussed the impacts that COVID-19 has had on the industry and the ways that Avaya has worked to shift teams to a virtual environment quickly and without disruption. Next week - we will round out this two part episode with a discussion on the importance of contact tracing and the impact Avaya has had on the practice. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
22:01
September 25, 2020
S5E6: Lori Wodrich and Nathan McCourt Talk Avaya Spaces
Season 5 Episode 6: This week we were joined by Lori Wodrich with the IAUG Board of Directors, and Nathan McCourt with the Product Management team at Avaya for the Season 5 Finale! Nathan and Lori had a great chat about some of the new integrations that Avaya is implementing for Avaya Spaces and the many different ways to use the product! Register today for IAUG Wired at www.iaugwired.com The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
17:20
May 22, 2020
S5E5: Mackenzie Crabtree, IAUG Community Engagement Coordinator
Season 5 Episode 5: This week we were joined by IAUG’s Mackenzie Crabtree. Mackenzie is the IAUG Community Engagement Coordinator and planning lead for Avaya ENGAGE. We had a lot of fun chatting with Mackenzie about some of the behind the scenes events of Avaya ENGAGE. Enjoy! Register today for IAUG Wired at www.iaugwired.com The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
25:40
May 17, 2020
S5E4: Ross Williams, Virsae
This week we were able to chat with Ross Williams, Chief Operating Officer at Virsae. We were able to discuss the different ways that Virsae is handling the changes in this virtual environment. Register today for IAUG Wired at www.iaugwired.com The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
14:16
May 11, 2020
S5E3: Nick Kiatkowski, Avaya ENGAGE Hackathon Winner
Season 5 Episode 3: This week we were joined by IAUG's Nick Kwiatkowski. Nick is a longtime IAUG member that can be found giving presentations at Avaya ENGAGE, IAUG webinars, and is even speaking at the IAUG Wired Virtual event. Additionally, Nick was one of the winners of the Avaya ENGAGE hackathon, listen in to all of the unexpected turns through his experience and enjoy!  Register today for IAUG Wired at www.iaugwired.com The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
19:38
May 1, 2020
S5E2: Marilyn Shuck and Steve Forcum
Season 5, Episode 2: Welcome to Season 5 of the IAUG Insider Podcast! This season will highlight many topics covered at Avaya ENGAGE. Join us as IAUG’s for Board of Directors President, Marilyn Shuck, chats with Avaya's Steve Forcum on the Multi and Omni Channel Experience with Avaya! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
33:15
April 27, 2020
S5E1: Former IAUG Presidents, Marilyn Shuck and Brenda Emerson
Welcome to Season 5 of the IAUG Insider Podcast! This season will highlight many topics covered at Avaya ENGAGE. Join us as IAUG's Executive Director Colleen Jamieson interviews former IAUG Board of Directors Presidents Marilyn Shuck and Brenda Emerson as they recap their Avaya ENGAGE Leader Lunch presentation on Passing the Torch and their transition from President.  The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
37:32
April 16, 2020
COVID-19 Mini Series: Episode 3
On this special mini series of the IAUG Insider Podcast, Steve Forcum (Senior Technologist at Avaya) joins Kaitlynn to discuss tips for managing teams through crises like the one we're experiencing. How can managers keep their teams engaged and maintain relationships while connecting virtually? How do we prevent burnout when work and home are so closely blended together? Steve and Kaitlynn have tips for these questions and more. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
12:36
April 8, 2020
COVID-19 Mini Series: Episode 2
On this special mini series of the IAUG Insider Podcast, Steve Forcum (Senior Technologist at Avaya) joins Kaitlynn to discuss all the ways Avaya is contributing to their customers' business continuity during the COVID-19 crisis. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
14:59
April 7, 2020
COVID-19 Mini Series: Episode 1
On this special mini series of the IAUG Insider Podcast, Steve Forcum (Senior Technologist at Avaya) joins Kaitlynn to talk about their experiences working from home, some tips to make it easier, and some of the different things they've done to improve their time working remotely. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
17:14
April 6, 2020
S4E4: Avaya Cloud Technologist, Steve Forcum
Season 4, Episode 4: On the season four finale of the IAUG Insider Podcast, Kaitlynn is joined by Steve Forcum, Cloud Technologist at Avaya. They discuss a number of topics, including the new RingCentral partnership, when customers can purchase Avaya Cloud Office, and of course, why Steve finds value in IAUG. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
27:58
January 23, 2020
S4E3: Avaya Sr. Director of Business Development, James Taylor
Season 4, Episode 3: On this episode of the IAUG Insider Podcast, Kaitlynn chats with James Taylor, the Senior Director of Business Development at Avaya. They discuss Avaya's new partnership with IBM, implications for today's contact center, and what attendees can expect from IBM at Avaya ENGAGE 2020. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
19:50
January 16, 2020
S4E2: Avaya's SVP of Strategy & Business Development, Hardy Myers, & IAUG Board President, Marilyn Shuck | Pt. 2
Season 4, Episode 3: In this second episode of season 4 of the IAUG Insider Podcast, Marilyn and Hardy continue their conversation about the relationship between RingCentral and Avaya. They also give a preview of some of the sessions you can expect to hear at Avaya ENGAGE 2020!  The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
32:10
January 9, 2020
S4E1: Avaya's SVP of Strategy & Business Development, Hardy Myers & IAUG Board President, Marilyn Shuck | Pt. 1
Season 4, Episode 1: In the Season 4 premiere of the IAUG Insider Podcast, join Hardy and Marilyn as they discuss Avaya. The pair of longtime friends share where Avaya is going, Hardy's future with the company, and the IAUG/Avaya partnership. This two-episode conversation will give you an overview of the Avaya business model in part one, and next week we will share more details on Avaya's partnership with RingCentral in part two.  The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
28:30
January 3, 2020
S3E6: Tesla Director of Global IT Operations, Oscar Moncada
Season 3, Episode 6: On this season finale of the IAUG Insider Podcast, Kaitlynn chats with Oscar Moncada, the Director of Global IT Operations at Tesla. This conversation is packed with great insight about how IT has changed, what newcomers to the industry should know, and how telecommunications technology has changed and been changed by the automotive industry. If you're interested in learning more about the New Landscape of IT, don't forget to register for our webinar series. This is a benefit exclusive to members, so be sure to upgrade your membership today if you haven't already! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
28:43
October 10, 2019
S3E5: Avaya Director of Product Managment, Wayne Bevan
Season 3, Episode 5: On this penultimate episode of this season of the IAUG Insider Podcast, Kaitlynn chats with the Director of Product Management at Avaya, Wayne Bevan. Together, they discuss the ways communications technology professionals can stay ahead of the curve, what someone who is embarking on their own digital transformation journey should know, and of course, #WhyIAUG. If you're interested in learning more about the New Landscape of IT, don't forget to register for our webinar series. This is a benefit exclusive to members, so be sure to upgrade your membership today if you haven't already! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
20:48
October 3, 2019
S3E4: Louisiana Chapter Leader, Angelle Guilot
Season 3, Episode 4: On this very special episode of the IAUG Insider Podcast, guest host Mackenzie Evans (IAUG Community Engagement Coordinator) speaks with Louisiana Chapter Leader Angelle Guilot about her roles as a Network Communications Specialist at Louisiana State University, a new mother, a chapter leader, and a Woman in Tech. If you're interested in learning more about the New Landscape of IT, don't forget to register for our upcoming webinar series. This is a benefit exclusive to members, so be sure to upgrade your membership today if you haven't already! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
32:34
September 26, 2019
S3E3: Avaya Senior Director of Solutions Marketing, Mike Kuch
Season 3, Episode 3: On this episode of the IAUG Insider Podcast, Kaitlynn speaks with Mike Kuch, the Senior Director of Solutions Marketing at Avaya. As part of our New Landscape of IT season, Kaitlynn and Mike discuss how millennials are changing the IT workforce, how the telecommunications profession is changing, how businesses can stay ahead of the curve when it comes to telecomm innovation, and of course, the benefits of being an IAUG member.  If you're interested in learning more about the New Landscape of IT, don't forget to register for our upcoming webinar series. This is a benefit exclusive to members, so be sure to upgrade your membership today if you haven't already! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
30:21
September 19, 2019
S3E2: Avaya CTO & VP of Innovation and Architecture, David Chavez
Season 3, Episode 2: On this episode of the IAUG Insider Podcast, Kaitlynn talks to David Chavez, CTO and VP of Innovation and Architecture at Avaya. You may have heard David on previous seasons, but today we're talking about the cloud, AI, and prioritizing education in the break-neck pace of telecom and IT. His 30 years of experience with Avaya make his insight for business strategies particularly interesting. If you're interested in learning more about the New Landscape of IT, don't forget to register for our upcoming webinar series. This is a benefit exclusive to members, so be sure to upgrade your membership today if you haven't already! The IAUG Insider Podcast is a product of the International Avaya User Group. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
26:47
September 12, 2019
S3E1: Central NY Chapter Leader, Tim Eddinger
Season 3, Episode 1: Tim Eddinger is the Chapter Leader of the Central New York IAUG Chapter, serves on the Attendee Experience Committee for Avaya ENGAGE 2020, and has worked in the telecommunication industry for more than 25 years. Kaitlynn Malinowski, the new host of the IAUG Insider Podcast, sits down with Tim to learn more about his background, his current role as Enterprise Networks Manager for Seneca Foods Corporation, and where he sees the future of telecommunications and IT. We're kicking off Season 3 of the IAUG Insider Podcast with a new theme, a new host, and an exciting new lineup of interviews. Join host Kaitlynn Malinowski from IAUG Headquarters on Thursdays for a weekly discussion centered around the changing landscape of IT. Questions? Comments? Let us know by reviewing our podcast wherever you listen, tweeting us @IAUG, or emailing our team at podcast@iaug.org.
22:38
September 5, 2019
S2E6: IAUG Community Engagement Coordinator, Mackenzie Evans
Season 2, Episode 6: For the last episode of Season 2, we're switching it up! IAUG Community Engagement Coordinator Mackenzie Evans joins the podcast at IAUG HQ and talks about what IAUG is, the benefits of IAUG, what IAUG leaders can do to improve their chapters, and her advice to members who are new to IAUG. 
26:07
May 16, 2019
S2E5: Product Solutions and Marketing Lead at Avaya, Karen Hardy
Season 2 Episode 5: In this episode, we’re talking to Product Solutions and Marketing Lead at Avaya, Karen Hardy. I met with at a conference in Orlando, Florida and we talked all about cloud, women in technology, and her journey from the UK to America to make it in the technology industry. 
14:29
May 9, 2019
S2E4: IAUG Associate Editor, Richard Westlund
Season 2, Episode 4: This episode is a special one. Today’s episode is with IAUG Associate Editor, Richard Westlund. If you don’t recognize his name, you recognize his work. He’s been writing for IAUG for a long time from Insights quarterly articles to the recent IAUG Insider blogs. He’s been documenting IAUG and the telecom industry behind the scenes and I figured it was time to get him on the other side of the microphone, if you will. I met with him at an event in Orlando, Florida and get his story.
22:27
May 2, 2019
S2E3: Vice President of Innovation and Architecture at Avaya, David Chavez
Season 2, Episode 3: In this episode, we’re talking to Vice President of Innovation and Architecture at Avaya, David Chavez. We met with him at a conference in Orlando, Florida and we talked all about cloud: it’s misconceptions in the industry, its scalability and how cloud can be a toolbox for your company. We also talk about using technology to make the world a better place. I think you’re going to enjoy it.
20:00
April 25, 2019
S2E2: IAUG Nashville Chapter Leader, Adam Geffner
Season 2, Episode 2: In this episode, we’re talking to the brand-new Nashville IAUG Chapter leader, Adam Geffner. We’ll be talking about his history being an Avaya partner and his story about his rapid transition into becoming an IAUG leader. If you’re listening to this podcast the day it came out, he’s having his first chapter meeting today and we’re excited for him.
21:21
April 18, 2019
S2E1: Steve Forcum, Cloud Solutions Engineering Manager at Avaya
Season 2, Episode 1: It’s Season 2 and we are excited to bring you another season of episodes! We took a little time off but we’re back and better than ever. This episode, we’re coming hot out of the gate, as we have Steve Forcum, Cloud Solutions Engineering Manager at Avaya on the podcast. When I went to ENGAGE, he was one of my favorite speakers, so to have him on the show is an awesome thing for me and I think it will be for you too. In this episode, we chat about his Avaya origin story, Digital Mixology, the cloud, and the ultimate question, what’s better: Marvel or DC Comics. 
31:18
April 11, 2019
Season 2 Preview
Welcome to the IAUG Insider Season 2 Preview! We have a lot of great content to share with you over the next several weeks where we talk to Avaya leaders and customers and IAUG leaders! Subscribe today so you won’t miss any episodes.  This season we have: · Cloud Solutions Engineering Manager at Avaya, Steve Forcum · IAUG Nashville Leader, Adam Geffner · Vice President Innovation and Architecture at Avaya, David Chavez · Product & Solutions Marketing Lead at Avaya, Karen Hardy and more!  If you like what you hear and want more, subscribe today! See you on Thursday with Cloud Solutions Engineering Manager at Avaya, Steve Forcum.
05:13
April 9, 2019
S1E6: IAUG Associate Executive Director, Colleen Jamieson
Season 1, Episode 6: This is the sixth and FINAL episode of the ENGAGE series. Now, this series has been a collection of interviews from the 2019 Avaya ENGAGE. This one is a little different as it’s a “day after” podcast of the event, if you will. This conversation is with IAUG Associate Executive Director, Colleen Jamison. Colleen has been with IAUG for over 10 years so she has a TON of perspective of the history of the user group and the partnership with Avaya. We talk about the biggest changes she’s seen throughout the history of IAUG and ENGAGE, what makes ENGAGE special compared to other events and what to expect from Avaya ENGAGE 2020!
22:32
March 8, 2019
S1E5: NYC Chapter Leader, Alex Morales (Part 2)
Season 1, Episode 5: This is the fifth episode of the ENGAGE series and it’s a special one it’s part two of two episode with IAUG New York City chapter leader Alex Morales.  Nick Kwiatkowski joins us in a hallway at 2019 Avaya ENGAGE and if you’re wanting a dose of tech talk, this is the episode. We talk about the new possibilities of cloud and the business strategies surrounding it, controlling your destiny in the telecom world, and getting people connected with a local user group.
24:26
March 1, 2019
S1E4: NYC Chapter Leader, Alex Morales (Part 1)
Season 1, Episode 4: This is the fourth episode of the ENGAGE series and it’s a special one – it’s a part one of two episode! It features IAUG New York City chapter leader Alex Morales.  If you’ve ever wondered what it was like to take a fledgling IAUG chapter and make it one of the most vibrant, you’ll want to listen to this episode. Alex Morales went from being a message board regular behind the keyboard to an IAUG powerhouse of a chapter leader and speaker and we get into Alex’s transformation in this episode.
18:35
February 22, 2019
S1E3: Tyler Preder
Season 1, Episode 3: This is the third episode of the ENGAGE series and it features IAUG member Tyler Preder. He works at the University of Washington and we talk about how Tyler got into the telecom industry, his quick brush with going to school for mathematics and how that applies to telecom, his passion for stopping robocalls and spam and much more!
30:35
February 15, 2019
S1E2: Avaya Chief Architect of Worldwide Public Safety Solutions, Mark Fletcher
Season 1, Episode 2: This episode features Avaya veteran and fellow podcaster Mark Fletcher. If you spend enough time in the IAUG community, you’ll soon find out certain people have their “thing”. Well, Mark Fletcher has multiple “things”.  First of all, he’s passionate about all things 911. Second of all, he’s a huge part of the IAUG community where he spearheaded Avaya podcasts.  We talk about the origins of Karrie’s law, a law that he had a major part of developing and supporting, and leaving legacies through our professions. We talk about how he got into podcasting and why he thinks podcasting’s the same as telecom.
24:29
February 8, 2019
S1E1: Avaya CTO and VP of Emerging Products and Technology, Valentine Matula
Season 1, Episode 1: The IAUG Insider Podcast will start with a series with interviews from IAUG Engage from Austin, Texas. We’ve had some great conversations with Avaya higher-ups and community members who share their industry expertise, opinions, and overall interesting conversations. And like any good publication, we want to know what you’re interested in and what you want to hear. If you have any suggestions, please let me know on Twitter @IAUGMatthew or @IAUG. The first conversation is with Avaya CTO and VP of Emerging Products and Technology, Valentine Matula. I brought along IAUG member Nick Kwiatkowski along for the chat to lend his voice to the conversation as well. We had this conversation in a hallway at Austin Convention Center and I think you’ll enjoy it.
19:33
February 1, 2019