Introducing my free field guide to finding waste in knowledge work and service work—and using the waste you find as an opportunity to start a practice of continuous improvement. Download the field guide here: improvesomething.today/field-guide.
Why respect for people is an important part of lean, and four starting points for determining how to do something with this idea.
Slightly more detailed notes on the four starting points.
More about motivation-hygiene theory.
Nobody can make anything better alone. When you're working with other people, the time is ticking away according to one structure or another.
Liberating structures online: http://www.liberatingstructures.com
How can you distinguish between typical variation in a process and an indication that something has changed?
Book recommendation: "Understanding Variation" by Donald J. Wheeler. https://amazon.com/dp/0945320531