Power:30

Inflation and interest rates continue to climb, creating challenges for multi-unit companies across all industries. How can leaders battle inflation and rising interest rates? Christian Johnson with SIB Fixed Cost Reduction explains how leaders are missing hidden fees, where those fees come from, and how to take back those cost savings every month. 

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In this episode of Power:30, Erin Withers, Information Management and Business Intelligence Manager, Infosync, joins me to discuss the difference between Operational Reporting and Business Intelligence, and how to utilize BI to make strategic business decisions. 

In this solo episode, I talk about how multi-unit leaders can battle rising prices due to inflation with outsourced services. 

#1. Outsourcing provides the expert people to perform low-value tasks so that leaders don't have to worry about filling roles, training new employees, or managing a large in-house team. This ultimately reduces overhead costs and allows the company the agility to scale or grow as needed.

#2. Outsourcing provides streamlined processes so core teams can utilize high-value skills on high-value priorities that drive the business strategy and profitability. Onboarding or offboarding new locations is easier because the team, tools, and processes are already in place. 

#3. Outsourcing provides affordable access to leading technology without a large investment. Leaders don't have to spend their resources implementing or integrating platforms, or training their staff on how to use them. They're not scrambling to get data out of their systems and into reporting dashboards. From automation to HCM, outsourced services provide the technology to give your operations team the boost they need. 

Business leaders, what are you struggling with most right now? If you have a challenge, question, or topic you'd like us to cover, shoot me an email at hello@issvc.com

To power people, enabling them to maximize their success. 

Recruiting and retention are top-of-mind for HR leaders today, but many lack the tools and resources needed to execute processes with efficiency. 

HRIS expert Amy Schmidt joins me to discuss how HR technology can help improve employee retention and increase efficiency and profitability, and how you can approach Finance Leaders to buy into the investment. 

Robotic Process Automation is a growing trend among companies as it increases efficiencies and opens the door for higher-skilled work. 

RPA expert Vikas Aligh, VP of Enterprise Sales at Automation Anywhere, joins me to discuss how companies are leveraging RPA and the benefits they are seeing. 

About Automation Anywhere

We see a future where automation liberates people from mundane tasks to solve more creative, higher-order business challenges. Our technology empowers everyone to unleash their potential in the workplace—and in their life's work. In other words, to go be great.

About InfoSync

InfoSync is a leading provider of outsourced Finance and Accounting, Payroll, Benefits Administration, and Operational Reporting for multi-unit companies. Serving over 11,000 locations across 90 brands in various industries including restaurant, hospitality, senior living, automotive, entertainment, and health and beauty.

Cyber Security threats are increasing globally, but it's still a low priority for many business leaders. 

Cyber Security expert Tariq Azmi, Founding Partner at Ember Technologies joins me to discuss why companies should be more concerned about customer data privacy, and what steps leaders should be taking to secure their customer data. 

Keeping Data Safe

Information security is a pivotal aspect of many industries, not least the hospitality industry due to the nature of the data collected by companies operating within hospitality. Hotels, motels, resorts, restaurants, SPA, gyms, etc from the perspective of cybercriminals, hospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).

Reliance on Paying by Card:

The nature of the hospitality industry is such that it is extremely reliant on cards as a form of payment. Restaurants and hotels alike often require credit card details for reservations, and final payment is also frequently made by the same card.

Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data.

Point of sale (POS) or payment card attacks:

A huge part of Hotel, Restaurants, Gym’s Resorts, SPA and other types of business in service industry cybersecurity is watching for point of sale (POS) or payment card attacks. That’s because they attack the vendor, rather than the business itself, making it a third-party crime.

This type of attack can result in customers being out of pocket and the media getting involved – which means bad press for your business. It also means financial implications for the business. 

Cyber Security Tips

• Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats
• Be PCI-compliant across all card readers, networks, routers, and servers
• Operate a continuous training program in cybersecurity to maintain a well-trained workforce
• Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker
• Know where your data is and enforce the principle of least privileges to limit access to sensitive information
• Use end-to-end encryption on POS systems
• Install antivirus on the POS system
• Regularly account for all POS devices to prevent theft
• Always encrypt payment card information

About Ember Technologies

Founded by tech industry veterans with over 20 years of experience, along with expertise in compliance. Their work has taken them to 3 industries: healthcare (HIPAA), financial/banking (SOX & GLBA) and Defense Industrial Base (DIB).

Ember's technology solutions help businesses operate more efficiently, navigate compliance issues, and solve operational challenges.

About InfoSync

InfoSync is a leading provider of outsourced Finance and Accounting, Payroll, Benefits Administration, and Operational Reporting for multi-unit companies. Serving over 11,000 locations across 90 brands in various industries including restaurant, hospitality, senior living, automotive, entertainment, and health and beauty. 

Has your company rebounded from the pandemic or are you still feeling the effects of the shutdown? Joshua Bartel, VP of Web Development at InfoSync joins me to discuss the trends and challenges restaurant companies are facing. We'll talk about strategies and what our clients are doing to adjust to this post-pandemic climate. 

InfoSync is a leading provider of outsourced Finance and Accounting, Payroll, Benefits Administration, and Operational Reporting for multi-unit companies, not only in the restaurant space but in Hospitality, Senior Living, Automotive, and Health and Beauty. 

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Every month on Power:30, Ashley Dameron, Marketing and Communications Manager at InfoSync, will interview an industry expert to discuss trends, strategies, and insights to help multi-unit business leaders overcome challenges, grow their business, and maximize their success.

Subscribe to our monthly episodes, dropping on the first Friday of every month by searching Power:30 on Apple Podcast, Spotify, or wherever you enjoy podcasts!

If you have a specific question or a topic you'd like us to discuss, or you're interested in joining the discussion, shoot us an email at hello@issvc.com. 

Are you trying to scale your business across multiple locations? Then this podcast is for you!

On the first Friday of every month, Ashley Dameron, Marketing and Communications Manager at InfoSync, will conduct a 30-minute interview with an industry expert to discuss industry trends, insights, and best practices for multi-unit companies. 

Our vision is to power people, enabling them to maximize their success - because we believe everyone deserves to be successful! Subscribe today to the Power:30 podcast and learn how to easily scale your multi-unit business.