Tech on Mic

Podcast | Discover the Keys to Customer-Centricity in Banking with Customer Data Platform (CDP) 

The moment when you took a scroll on Spotify's Discover Weekly playlist, Amazon's product recommendations, or daily browsing through Tiktok Videos, and they perfectly nailed it with their recommendations. That is because they use CDP.

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐃𝐚𝐭𝐚 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 (𝐂𝐃𝐏) is a packaged data analytics solution to provide a centralized customer database that can be accessed by other systems, making it easier to analyze, measure, and manage customer interactions. Then how can banks use CDP to enable personalization and real-time decisions without risking banks' customer data? In this podcast, let’s welcome Mr. Damien Velly - ES&A Director, KMS Solutions - joined to discuss the topic “Discover the Keys to Customer-Centricity in Banking with CDP,” where he outlines how a customer data platform helps create banking customers for life.

The CIO’s Approach to Drive Digital Acceleration Using Scaled Agile Model

Being a Lean-Agile enterprise is not easy, and it does not happen overnight. However, a business does not have to wait until the end to see results. With each step toward Lean-Agile, benefits that strengthen the organization at every level will be recognized, such as increased engagement, improved quality, faster releases, and a slew of other beneficial outcomes.

In this podcast, let’s welcome Luong To joining to discuss the topic “The CIO’s Approach to Drive Digital Acceleration Using Scaled Agile Models”

Do you know that payments represent 80% of all interactions? Yet, it is also the most vulnerable spot of the banking chain system. In the changing time, with the rapid growth of digital payments from new market entrants - the rising star called fintech, how can banks compete in payments?

In this episode "Why payment modernization needs to be the focus on BFSI Transformation", Hanh Ngo - Product Owner of KMS Solutions - will analyze the continuous changing of customer behaviors and demands, traditional payments with OTP thefts’ threads in #Banking

Key takeaways:

◾️ Market situation, potential, and risks where customer behaviors and demands are changing

◾️ Comparing the traditional payments that banks already have vs new transformation payments adoption

◾️ Embrace alternative payments, delivering technology change while maintaining security and stability

◾️ Understanding the threads - fortify the system and requirements in Payment Services: ways to guard against bank accounts - OTP theft

Read Transcript: https://info.kms-solutions.asia/hubfs/Podcast/Podcast%20Tech%20On%20Mic%20-%20Ep02.pdf