Tech on Mic
By KMS Solutions
Tech on MicFeb 16, 2022
Discover the Keys to Customer-Centricity in Banking with Customer Data Platform
Podcast | Discover the Keys to Customer-Centricity in Banking with Customer Data Platform (CDP)ย
The moment when you took a scroll on Spotify's Discover Weekly playlist, Amazon's product recommendations, or daily browsing through Tiktok Videos, and they perfectly nailed it with their recommendations. That is because they use CDP.
๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ญ๐ ๐๐ฅ๐๐ญ๐๐จ๐ซ๐ฆ (๐๐๐) is a packaged data analytics solution to provide a centralized customer database that can be accessed by other systems, making it easier to analyze, measure, and manage customer interactions. Then how can banks use CDP to enable personalization and real-time decisions without risking banks' customer data? In this podcast, letโs welcome Mr. Damien Velly - ES&A Director, KMS Solutions - joined to discuss the topic โDiscover the Keys to Customer-Centricity in Banking with CDP,โ where he outlines how a customer data platform helps create banking customers for life.
๐ Website: https://kms-solutions.asia/podcast/
To learn more about the services or be our speaker, send us an email via contact@kms-solutions.asia
The CIOโs Approach to Drive Digital Acceleration Using Scaled Agile Model
The CIOโs Approach to Drive Digital Acceleration Using Scaled Agile Model
Being a Lean-Agile enterprise is not easy, and it does not happen overnight. However, a business does not have to wait until the end to see results. With each step toward Lean-Agile, benefits that strengthen the organization at every level will be recognized, such as increased engagement, improved quality, faster releases, and a slew of other beneficial outcomes.
In this podcast, letโs welcome Luong To joining to discuss the topic โThe CIOโs Approach to Drive Digital Acceleration Using Scaled Agile Modelsโ
๐ Website: https://kms-solutions.asia/podcast/
๐ง Listen to the podcast on: https://anchor.fm/kms-solutions
๐ฅ Our Youtube Channel: https://youtu.be/hNHvrY3QMcI
-------
Key takeaways:
โพ๏ธ The Scaled Agile Framework explained; Understand why digital initiatives are critical to both executive leaders and CIOs
โพ๏ธ Make a Strategy Agile with OKRs, steps can CIOs take to extend Agile to the rest of the company
โพ๏ธ Master flow in the Lean-Agile organization
๐ป Read Transcript: https://info.kms-solutions.asia/hubfs/Podcast/Podcast%20Tech%20On%20Mic%20-%20Ep03.pdf
#KMSolutions #DigitalTransformation #Podcast #TechnologyPodcast
Why payment modernization needs to be the focus on BFSI Transformation
Do you know that payments represent 80% of all interactions? Yet, it is also the most vulnerable spot of the banking chain system. In the changing time, with the rapid growth of digital payments from new market entrants - the rising star called fintech, how can banks compete in payments?
In this episode "Why payment modernization needs to be the focus on BFSI Transformation", Hanh Ngo - Product Owner of KMS Solutions - will analyze the continuous changing of customer behaviors and demands, traditional payments with OTP theftsโ threads in #Banking
Key takeaways:
โพ๏ธ Market situation, potential, and risks where customer behaviors and demands are changing
โพ๏ธ Comparing the traditional payments that banks already have vs new transformation payments adoption
โพ๏ธ Embrace alternative payments, delivering technology change while maintaining security and stability
โพ๏ธ Understanding the threads - fortify the system and requirements in Payment Services: ways to guard against bank accounts - OTP theft
Read Transcript: https://info.kms-solutions.asia/hubfs/Podcast/Podcast%20Tech%20On%20Mic%20-%20Ep02.pdf
#KMSolutions #DigitalTransformation #Podcast #TechnologyPodcast
Avoid the Surprises โ Win customer hearts with new Banking Platforms
๐๐๐ก๐ฒ ๐ฉ๐๐ฒ๐ฆ๐๐ง๐ญ ๐ฆ๐๐ญ๐ก๐จ๐๐ฌ ๐ง๐๐๐ ๐ญ๐จ ๐๐ ๐ญ๐ก๐ ๐๐จ๐๐ฎ๐ฌ ๐๐จ๐ซ ๐๐ ๐๐ ๐ญ๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง "The customer is king!"
How many times have you heard that statement before and actually believed it? In this episode, Tu Duong - Country Sales Head of KMS Solutions - will analyze the affective, sensory, and behavioral consumer responses during all stages for #Bankingย
๐ป Key takeaways:ย
โพ๏ธ Methods to help banks measure the quality/ROI of CX across the entire journey in Bankingย
โพ๏ธ How to integrate customer data with CRM and other systems like CDP to capture a holistic customer journey (touchpoints, physical, digital, social)ย
โพ๏ธ Strategy to improve digital experiences to drive profitable growthย
โพ๏ธ A case study of Super App for Bankย
โพ๏ธ Recommendation from the expert for SMEs, Large Corp, Business Banking, Retail Banking for better CX strategies and investmentย
----ย
๐ป ๐๐๐จ๐ฎ๐ญ ๐๐จ๐๐๐๐ฌ๐ญ: ๐๐๐๐ก ๐๐ง ๐๐ข๐ย
Hosted by KMS Solutions, Tech On Mic is the premier podcast for IT and technology for Businesses. Sticks to its name and its formula, #TechonMic discusses the latest tech topics in APAC that have captured our imagination; experts' views on businesses' strategy, technology, women in tech, and innovation. Each episode interviews professional guest speakers that are passionate about the technology trends that are reshaping the corporate world, with the aims covering all sorts of enterprise IT subjects. ย
๐ Who should listen: Top executives, leaders of business and tech; C-suite in companies; innovators and tech evangelists leadership, business and technologyย
--------ย
Visit KMS Solutions at:ย
โพ๏ธ Youtube: https://www.youtube.com/channel/UChM-aXPpbHlPASM_2b3oGxwย
โพ๏ธ Website: https://kms-solutions.asia/ย
โพ๏ธ Facebook: https://www.facebook.com/kmssolutions.asiaย
โพ๏ธ LinkedIn: https://www.linkedin.com/company/kms-technology-solutions-incย
โพ๏ธ Twitter: https://twitter.com/SolutionsKmsย
โพ๏ธ Pinterest: https://www.pinterest.com/kms_solutions/ย
โพ๏ธ Quora: https://www.quora.com/profile/KMS-Solutions-1 ย
#KMSolutions #DigitalTransformation #Podcast #TechnologyPodcast