Hello Tile friends! If you're having trouble with your phone sales you definitely want to check out this podcast episode and subscribe to my weekly email list, head over to tilemoney.com to subscribe.

This episode of Tile Money is brought to you by the National Tile Contractors Association and Sponsored by Laticrete International.

https://laticrete.com/

https://www.tile-assn.com/#

Show Notes with Minute Markers:

1:10 Want to Sponsor Tile Money?

Email me at tilemoney@gmail.com for access to my Media Kit

2:55 Online Phone Sales Techniques and Questions

You need to get used to being rejected regularly, but never lose your enthusiasm or get discouraged. Every ‘no’, gets you closer to someone saying ‘yes’, according to YOUR TERMS!

You are selling yourself and an initial phone conversation is the First Impression which you cannot get back.

9:45 Question number one:

“May I ask you a few questions to get to know you a little bit better and determine if we are a good fit for each other?”

What’s the point of this question?

1. You don’t want the phone conversation to seem like an interrogation.

2. You are subconsciously indicating to the potential client that YOU are in control of the sales conversation and that you’re to be taken seriously.

11:15 Question number Two:

“Could you tell me a bit about the scope of your project?

What would you like to have done?”

You’re going to want to listen closely. Most people are going to really TALK here.

“Mirroring” repeat back to them what you heard them say.

This is going to signal to them that you are ready to LISTEN to their needs and that you understand what they want to be done.

12:40 INDUSTRY NEWS Sponsored by the NTCA

Recently on FB, there's been some talk about safety at work, or lack of it. A thread started about lung safety and the danger of Silica.

It's 2019 and it should be obvious that we should all be wearing masks.

Are you taking unnecessary risks? Worse yet are you asking your employees to take unnecessary risks?

Do you train your people about the dangers and risks? How would you and where to start?

NTCA has the Online University that does just this, close to 100 lessons, this is a combination of lessons for the Business Owner as well as for the employee.

A few Topics Include;

Health and Wellness at Work.
Construction Safety
Introduction to Cleaning Agents and Sealer

These courses are accessible on phones, computers, tablets.

I recommend having your employees study these NTCA UNIVERSITY courses, you could set up a rewards system for employees who take it seriously.

This is good for your company morale and a great way to differentiate yourself as a top employer candidate for quality employees.

22:30 My Tile Money Shop is now live!

Want to win swag? Two ways to enter;

1. Share your Tile Story and tag @tilemoney, dm me if necessary.

2. Get Creative with your Tile Money IG or FB photos tag @tilemoney

24:25 Tile Money Tip with Ron Nash

Sponsored by Laticrete. “The Salami Slice Approach”

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Evaluating Job Profitability

Tile MoneyBy Luke MillerJan 04, 2023