Mastering Remote

Hiring remote team members internationally? You might want to figure out how to deal with the legal employment, local payroll, and taxes before getting into trouble. Our guest Dee Coakley faced exactly this problem in her previous experience as COO, which led her to co-found and head Boundless as CEO. She breaks down how to minimize the risks when hiring remotely, explains what an Employer of Record is, and shares why using one can give your organization a competitive edge in recruiting.

If you want to hire good people, you should do employer branding. Companies today must be able to tell a compelling story of their workplace in order to capture the attention of top candidates. In this episode, you’ll hear how senior manager Diane Tate built Mozilla’s employer branding initiative from scratch and how you can do it for your organization.

Wartime leadership is challenging. In this episode, we discuss strategies to help you navigate through it. Atlassian’s Work Futurist Dominic Price shares “plays” he uses that can make you a more effective leader right now. We also cover what he learned from the “Reworking Work” pandemic research, how you can break old habits to remove obstacles to your growth, and how to create a more experimental culture to foster innovation.

Fundraising is tough, and even tougher for remote founders who can’t meet investors face to face. In this episode of Mastering Remote, early stage VC Joe Blair shares what it really takes for distributed companies to raise money – including how pitching is actually like building a sales funnel and why he thinks remote is underhyped.

Switching the way you work from in-office to all remote is no easy task. Chris Winn took on this challenge when he became the CEO of Creative Market, knowing he had to “pick a lane” or risk his team evolving into two separate cultures. Chris shares his journey of managing change and building a healthy remote culture in this episode of Mastering Remote.

In this episode, we talked about how shaping up company culture and values, the “a-ha” moment when Chris realized that an office is not really required to get things done, how Chris deliberately works on processes and culture within the company, and his advice for companies starting out with remote work.

This week’s episode is a replay of our recent webinar Recruiting and Remote Work in a Post-COVID World.

We invited remote work thought leaders to talk about how the recruiting landscape will shift in the “post-COVID” world, how remote work will play a huge role in employer branding, building the infrastructure for your remote team, and more.

In this episode, we talked about how InVision’s culture has adapted to their rapid growth, how their “design-first principle” has impacted their culture, the difference between a community and an audience, and her personal story on how remote work changed her life.

Another special episode this week! This is the first Outside the Valley episode not hosted by me (you’re welcome).

This week’s episode is a replay of our recent AMA session with CTO of TaxJar Matt Anderson. The AMA was hosted by our VP of Sales Mike Fossi, and a special co-host: VP of Engineering of Help Scout (and previous podcast guest), Megan Chinburg.

It’s a conversation between engineering leaders of two awesome remote companies talking about how the COVID-19 pandemic has affected their teams, figuring out processes and goal setting, and how they go about hiring the right person for their teams.

For this week’s episode, we have Brooke Hurford, COO and co-founder of Workfrom, a platform connecting professionals to real-world spaces and virtual offices.

We talked about how Workfrom is designed to help remote workers interact better, the benefits of remote work to local communities, how Techstars mentorship helped her and her co-founder, and more.

Welcome back! For this week’s episode, we’re going to replay our live AMA session with Ben Orenstein, co-founder and CEO of Tuple.

We covered a lot of grounds in this session, including the benefits of pair programming in remote teams, best practices in pairing, the ups and downs of running a bootstrapped startup, and more!

This week we have a special episode on the podcast! In this episode, we have our very first roundtable chat with other Arc team members.

During this chat, we talk about our recently-launched Remote Work FAQs. We created this resource hoping to help companies who need to go remote because of the COVID-19 pandemic.

This episode’s guests are members of different teams at Arc. We get their perspective on how the current remote work transition has been affecting their team, processes, and more.

Joining us in this episode are our Head of Marketing Christine Orchard, Hiring Consultant Emiliano Rodriguez-Wyler, and Front-end Engineer Ting Chang!

This week on the podcast, we have Darren Murph, Head of Remote at GitLab, book author, and Guinness World Record holder! We talked about why GitLab uses “all-remote” to describe the company’s remote identity, how hybrid model remote teams can lead to anxiety and guilt, GitLab’s handbook-first approach, and why “story-telling ability” is essential in remote teams.

Today we have Steph Smith, author, developer, and Senior Analyst at Integral Labs and The Hustle!

In this episode, we talked about the “give and take” approach in remote hiring and why you should actively hire “givers”, the three must-have aspects of effective leadership, how to be a better communicator through deliberate practice, and more!

Today we have Laurel Ferrer, CEO of Distribute Consulting and founder of the Remote Work Association!

In this episode, we talked about how remote work can help the development of rural areas by enabling entrepreneurship, strengthening local technology culture, and re-training the local workforce to utilize their skills for remote work opportunities.

We also talked about how to measure the impact of transitioning a company to remote-first or fully distributed, how to measure productivity costs, and why remote work is not just limited to the tech industry.

Today we have Ken Weary, VP of Operations at Hotjar!

In this episode, we talked about the reason why Hotjar prefers asynchronous communication, why software tools aren’t as important, and the “Tribes” system Hotjar uses in project ownership.

We also talked about Hotjar’s onboarding process, meeting culture, documentation principles, and why being a self-starter is the number one attribute to have as a remote worker.

Today we have Fred Perrotta, Co-founder and CEO of Tortuga Backpacks!

In this episode, we talked about the challenges of developing a physical product when you’re a 100% distributed team, building an epic place to work, and applying the principle of “players and coaches” in your company.

We also talked about Fred’s million-dollar mistake, how to figure out if someone can be a good remote worker, and why you should always do project post-mortems.

If you’re enjoying the podcast, please consider leaving a review on iTunes!

Today we have Jesse Mecham, Founder and CEO of You Need A Budget (YNAB)!

In this episode, we talked about how Jesse started YNAB in 2004 and how it evolved to be a remote company, his approach in delivering feedback and criticism, and the deliberate steps that Jesse took along the years to become a better remote leader

Jesse also shared about YNAB’s cultural manifesto, unique questions the team uses to assess new team members, and the impact of remote work on Jesse’s family life.

If you’re enjoying the podcast, please consider leaving a review on iTunes!

Today we have Max Makeev, Co-founder of Owl Labs, the company that created the Meeting Owl. This is the first-ever episode that we recorded live in Arc’s office, so the audio is noticeably different!

In this episode, we covered how their flagship product, Meeting Owl, was created, and the struggles Max and his co-founder faced in the early days of Owl Labs,

We also talked about the unique challenges of building a hardware startup, how Max prepares for — and runs — meetings, and his learning/challenges faced when he was still the CEO of Owl Labs.

Today we have Laura Roeder, CEO and founder of MeetEdgar!

In this episode we covered how Laura built a company that can run without her, why MeetEdgar has a “CEO” _and_ a “President,” and the importance of transparency in company culture.

We also talked about why MeetEdgar doesn’t believe in deadlines, why they use the title “advocates” instead of “managers,” and how you can give better criticism and feedback in a remote team.

Laura also has a special gift for Outside The Valley listeners! Get one free month of MeetEdgar with the coupon code PODCAST here.

If you’re enjoying the podcast, please consider leaving a review on iTunes!

For our first episode in 2020, we have Kieran Flanagan, VP of Marketing at HubSpot and host of the Growth TL;DR podcast!

In this episode, Kieran talked about how remote work had helped him in his life, why he thinks career opportunities should not be limited by geographical location, and one of the hardest parts of being a distributed team leader.

Kieran also shares his insights on why remote hiring is one of the best things you can do for growth, avoiding too many processes in distributed teams, and the “goldfish face” problem in remote meetings.

If you’re enjoying the podcast, please consider leaving a review on iTunes!

This week on Outside The Valley we have Tammy Bjelland, CEO and Founder of Workplaceless, a company that helps remote professionals, managers, and organizations to thrive in a remote setting.

Tammy shares about how she got into advocating for remote work, what fascinates her the most about remote work, and why she thinks remote work can improve the education sector.

We also talked about the specifics of how Workplaceless helps companies transform into remote-friendly organizations, and whether it’s possible to “hire for potential” in a remote organization.

We’re taking an end-of-year hiatus after this episode and will be back next year with more cool discussions with other remote leaders! Until then, see you and have a great holiday season!

This week we are joined by Eddie Zaneski, Manager of Developer Relations at DigitalOcean!

This episode is quite special, because we’re focusing on one single job position, which is, you guessed it: Developer Relations.

We talk about how Developer Relations is a position that most of the time only makes sense when it’s a remote position, and how the rise of remote work affects this particular position. We also talk about The Remote Developer Experience report released by DigitalOcean this year, and the life of remote workers at DigitalOcean.

Today on Outside The Valley we have Megan Chinburg, VP of Engineering at Help Scout!

We talked about Help Scout’s hiring and onboarding process from start to finish, with a discussion around the “value screening” stage, and how Help Scout makes sure to reduce biases in the interview process.

Megan also shared the one thing that Help Scout did in the early days that made them grow solidly, and her top two pieces of advice for engineering managers everywhere.

Today on Outside The Valley we have Hailley Griffis, Head of Public Relations at Buffer.

We discuss the culture of transparency and openness within Buffer, including how it affects the company’s marketing and hiring, how remote work affects Hailley’s productivity, and more.

We also dive into Buffer’s internal processes and talk about the most unique parts of them. This includes “internal applications” for new job openings, asynchronous all-hands meetings, why Buffer started offering paid sabbaticals, and more. Finally, we also talk about Buffer’s annual State of Remote Work Survey!

Today on the show, we have the CEO and Founder of Credo, John Doherty. Credo is a platform where you can hire reliable, vetted marketing professionals. This week’s episode is less about remote work itself, but more about managing and communicating expectations — whether you're a leader of a company, a client, or a freelance consultant.

We also talk about managing communities affiliated with a marketplace-style business, and John’s thoughts on building a bootstrapped, profitable company outside of Silicon Valley.

John is also one of the happy users of Codementor, an Arc product, and it really was a pleasure to have him on the podcast. Enjoy the episode!

Today I’m joined by Giacomo “Peldi” Guilizzoni, the CEO of Balsamiq. In this episode, we talked about Balsamiq’s culture (specifically around the core value of continuous learning and the importance of experiments), the growing pains Peldi experienced as a leader, and more.

We also had a quick peek into Balsamiq’s hiring and onboarding process. We also talked about why Peldi strongly prefers to employ remote team members, rather than have them as contractors (which is a common practice amongst remote/distributed companies).

I really admire the self-aware nature of Balsamiq, which is a byproduct of Peldi’s personality as a founder and a leader. Hope you enjoy it too!

Today on the show we have Hiten Shah, founder and CEO of FYI. Hiten was also the founder of tech startups like Kissmetrics, Crazy Egg, and Quick Sprout. We talked about how Hiten has been leading remote teams since 2003, FYI’s Remote Work report, the importance of figuring out your remote work structure, and why hiring is about “opting-in.”

An interesting theme in this interview is Hiten’s core message: “Figure out what works for you.” You can easily find articles about remote work best practices, remote work management, and so on. However, Hiten strongly recommends that you figure it out yourself. If your personality, management style, and team structure are not ideal for remote work, admit it and find a solution that works for you.

Today I’m joined by Ho Yin Cheung, the founder, and CEO of Remo, a tool that helps you organize virtual events and office space, and Riotly Social Media, an Instagram social media agency.

We discussed the challenges Ho Yin faced when he began transitioning to be a better remote startup leader, how his perceptions about remote hiring have changed from enabling cost-cutting to enlarging the talent pool, and how Remo help provides the right amount of transparency for remote teams.

Ho Yin also shared the resources and thought leaders that helped him to be a better remote startup leader. Make sure to check these out in the Learning Resources section below!

Since we recorded this episode, Remo organized several virtual webinar events, and has even more events coming up.

Today on the show we have Andreas Klinger, the Head of Remote at AngelList, and one of the founding team members of Product Hunt. We talk about why hiring Silicon Valley engineers is now mostly a liability, how to systemize trust within remote teams, why onboarding is super crucial for remote teams, and so on.

In this interview, we also mentioned two great resources: Andreas’ blog post “Managing Remote Teams - a Crash Course”, and his talk at the Running Remote conference. If you’re not familiar with these, be sure to check them out!

Today on the show, we have Justin Mitchell. Justin is the founder and CEO of YAC, a voice collaboration tool for remote teams. He’s also a founder of SoFriendly, a software development company based in Florida.

We're going to dive into how Justin got his first startup gig in high school, how YAC got their traction via Product Hunt Maker's Festival, the importance of high-resolution communication in remote teams, and the role of voice in the future of remote work and everyday life .

Today I’m joined by Mark Faggiano, the founder and CEO of TaxJar, a 100% distributed SaaS company that helps businesses automate their sales tax calculations and filing.

We talked about Mark’s genuine passion for remote work, why he personally handled new team members’ onboarding in the company, and how having an Employee Experience Team is vital for TaxJar.

Today we have Claire Lew on the show! Claire is the founder and CEO of Know Your Team, software that helps you become a better leader for your company.

We talked about building trust and social connections in a remote team, how you can be a better facilitator as a leader, and the role of empathy in a distributed team.