Real Time with MK Podcast

This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar.

Topic: Business Process Outsourcing During COVID19

Discussion Points

• Top lessons from the year 2020
• Best practices at MK that helped traverse the pandemic remote work situation
• Top challenges faced while deploying a remote workforce handling global clients
• India’s advantages over the Philippines as a BPO Hub
• And more.

This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.

Topic: All About Digital Contact Centers  

Discussion Points  

• Key drivers for the digital transformation of contact centers today
• Common benefits of deploying a digital contact center for organizations
• Key considerations to be kept in mind before investing in a digital contact center for organizations
• Key recommendations for deploying self-service without increasing your customer efforts
• And more.

This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar.

Topic: Client Management Strategies for COVID19  

Discussion Points

• Major Shifts in Client Management Now
• Role of Empathy in Client Communications
• Top Challenges in Client Management During COVID19
• The Right Way to Gather Customer Feedback
• Top Customer Communication Best Practices
• And more.

Episode 9 of Real Time with MK featuring Vivek Anand, SVP - Enterprise  

Topic: E-commerce Benchmarking ( A secret weapon of growth for E-commerce companies)  

Discussion Points

• Major Challenges faced by E-commerce Organizations
• What is E-commerce Benchmarking?
• Top Challenges addressed by E-commerce Benchmarking
• Product Discovery - How benchmarking can help improve the same?
• Catalog Performance - How benchmarking can help improve the same?
• And more.

This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar

Topic: Automation Strategies For Delivering An Exceptional Customer Experience

Discussion Points

• Latest technology and automation interventions in CX
• Industries that are the biggest adopters of automation in CX
• Automation for Customer Communications
• Baby steps for organizations to kickstart their CX Automation
• And more. 

This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar  

Topic: Cybersecurity Precautions for Organizations During COVID19   

Discussion Points

• Primary reasons behind the spike in cyber attacks during COVID19 
• Common types of cyber threats now
• Best practices for organizations to ensure a resilient IT environment
• How to prepare a cybersecurity incident response plan?
• BCP/DR - How to put together an effective one in place
• And more.