Modern Veterinary Practice

In this episode of Modern Veterinary Practice, Jack Peploe speaks with Guilherme Coelho, co-founder and CEO of Maven Pet, to explore how wearable technology and real-time health monitoring are transforming pet care. They discuss how Maven enables earlier diagnosis, empowers pet owners, streamlines vet workflows, and ultimately enhances - not replaces - the role of clinicians. With personal stories, practical applications, and a forward-thinking outlook on veterinary tech, this episode sheds light on what’s possible when data meets compassion.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon, psychologist, and founder of Human Savvy, Olivia Oginska. Together, they explore the powerful role emotional intelligence plays in veterinary teams - from navigating stress and improving communication, to building psychologically safe, culturally aware workplaces. Liv shares real-world insights on conflict resolution, emotionally intelligent leadership, and how understanding human behaviour can transform veterinary environments for the better. A must-listen for anyone looking to create healthier, more connected teams in practice.

In this eye-opening episode, host Jack Peploe sits down with Jonathan Moyal, the visionary founder of Snoots Vets, to explore a critical issue facing the veterinary profession: financial euthanasia. A term many have never heard but whose consequences are all too real.

Jonathan shares how his background in affordable pet insurance shaped his mission to reimagine access to care. At the heart of Snoots’ approach is a bold shift—moving away from the traditional all-service clinic model towards a primary care-focused, membership-based system. Their all-inclusive membership covers everything from blood work and X-rays to vaccines and telehealth, designed to remove cost as a barrier and encourage earlier, more frequent vet visits.

Together, Jack and Jonathan dive into the inefficiencies of the current system, the importance of making primary care profitable, and how human healthcare structures inspired Snoots' rethink of veterinary delivery. Expect a compelling conversation on ethics, innovation, and what it truly means to put pets and their people first.

In this episode, Jack Peploe sits down with industry expert Bruce Truman for a dynamic discussion on how veterinary practices can embrace change and stay ahead in an evolving landscape. They explore the challenges of managing a practice efficiently, from navigating messy data to adopting new ways of working. Bruce shares why having a ‘champion of change’ within the team is key, why failure isn’t the enemy, and how small, steady improvements can lead to big results. They also touch on the importance of making things easier for vets—because if a new system creates more work, it’s doomed from the start! Plus, Nico Frisiani drops in with a game-changing scheduling hack to save time and reduce stress. Packed with insights, practical advice, and a bit of tough love, this episode is a must-listen for anyone looking to future-proof their veterinary practice.

In this episode, Jack Peploe sits down with Dr. Phil Richmond, a key figure in promoting psychological wellbeing in the veterinary field. They dive deep into the challenges of burnout, the crucial role of leadership, and actionable strategies to create healthier work environments for veterinary professionals. Whether you’re leading a practice or part of the team, this conversation offers valuable insights to foster a positive, sustainable career in veterinary care. Tune in for practical tips and fresh perspectives on improving wellbeing in the industry.

AI isn’t replacing vets—it’s here to support them. In this episode, Massimiliano Melis joins Jack Peploe to explore how AI is shaping the future of veterinary care. From speech-to-text tools to diagnostics, they break down the real-world benefits, challenges, and misconceptions surrounding AI in practice.

How can AI lighten your workload without taking over?

How can veterinary teams stay ahead in a rapidly changing industry? This week we are joined by Alyssa Mages, CVO of Empowering Veterinary Teams. This episode dives into the importance of clear values, evolving learning methods, and mastering communication for better leadership. Plus, expert insights on how embracing change can future-proof your practice. Don't miss this engaging discussion with Dan Tipney about his recommended Best Business resources, plus get a sneak peak into our next episode with Massimiliano Melis from AITEM!

Jack Peploe and Ryan Leech break down the evolution of Practice Management Software (PIMS) in veterinary care, from server-based systems to cloud platforms. They discuss the pros and cons of this shift and how cloud-based solutions offer more flexibility for veterinary practices. Ryan shares his expertise on maintaining simplicity while adding new features and the role of APIs in creating seamless integrations. The episode also covers how new business models are emerging in the veterinary industry, focusing on better service for pet owners through integrated tools

In this episode, Joe Chickerillo, a tech leader with a background in the dental industry, shares his insights on how automation and client communication tools can streamline veterinary practice management. He talks about the shift toward integrated systems, the future of AI in veterinary care, and how innovations in one industry often pave the way for breakthroughs in another. Joe also offers valuable advice for start-ups in the vet tech space, highlighting the importance of staying open to new ideas and seeking mentorship.

Join Dr. Mike Mossop and Yannick Bloem in this insightful episode as they explore the transformative role of technology in veterinary practices.

Together, they dive into the future of veterinary practices, highlighting how seamless tech adoption can improve efficiency, diagnostic processes, and overall work-life balance. They also address the challenges of integrating new technologies and the importance of proper education for safe and effective use. With a shared vision for AI’s potential to support medical decisions and automate administrative tasks, this episode is packed with valuable takeaways for veterinary professionals looking to harness the power of technology.

Discover the transformative power of wellbeing in the latest episode of the Modern Veterinary Practice podcast. Jack Peploe sits down with Chloe Hannigan, founder of VetYogi, to discuss how yoga and meditation can help veterinary professionals combat stress and burnout. Chloe shares actionable strategies to prioritise mental and physical health while balancing the demands of practice life.

This episode also highlights Mass Melis’s book recommendation, Never Split the Difference by Chris Voss—a game-changer for mastering negotiation skills. Plus, get a sneak peek at our next episode, where we explore AI’s role in revolutionising veterinary care with Yannick Bloem and Mike Mossop.

In this episode, Jack Peploe welcomes Olly King, founder of The Meraki Initiative, to explore the evolving dynamics of workplace culture in veterinary practices. Olly shares insights on tackling recruitment challenges, the importance of leadership, and the need for personalised approaches to workplace roles. Plus, don't miss a sneak peak of next week's episode with Chloe Hannigan, founder of Vet Yogi, as she discusses her journey from locum vet to yoga teacher and advocate for mental well-being in the veterinary profession.

In this episode, we are joined by Julien Renard and Julien Poublon, co-founders of Vetstoria. Explore the challenges and pressures of finding purpose in the workplace, particularly in vocations where people want to feel valued. We discuss the hidden costs when expectations aren’t met and how it leads to a subtle disconnect that may not be immediately obvious, but can cause disengagement. Tune in to hear how unmet needs can prompt employees to look elsewhere, and why this shift, though difficult to measure, can have a significant impact on your business’s bottom line. Don’t miss this insightful discussion on the complex relationship between fulfilment and workplace dynamics!

Brian Faulkner is a passionate veterinary consultant and the founder of Vetology, where he empowers veterinary practices to embrace innovation and excellence. With over 30 years of experience in the field, Brian has witnessed the transformative power of technology in veterinary medicine. He is dedicated to bridging the gap between traditional practices and modern solutions, focusing on improving client communication and enhancing patient care. Known for his dynamic approach, Brian shares invaluable insights on the integration of behavioural science into veterinary practice, helping clinics evolve and thrive in a rapidly changing landscape. Join us as Brian draws on his wealth of experience to inspire veterinary professionals and pet owners alike, ensuring that the heart of veterinary medicine remains centred on compassionate care and effective communication.

Join Jack Peploe on the Modern Veterinary Practice Podcast as he welcomes Rebecca Maher, Managing Director of Inside Minds Consulting. In this insightful episode, they explore the transformative power of behavioural science in veterinary communication. Discover how understanding the subconscious drivers behind client decisions can help practices bridge the gap between rational facts and emotional connections. With a focus on evidence-based strategies, Rebecca shares practical insights on how veterinary professionals can enhance client interactions, improve decision-making, and ultimately foster better outcomes for pets. Tune in to learn how to elevate your practice's communication skills and make a lasting impact!

This week on the Modern Veterinary Practice Podcast, we are excited to host Andy Green, People Director at Pennard Vets. In this episode, Andy will discuss the importance of open communication and collaboration in multi-site practices, highlighting how regular check-ins can foster a unified team. We’ll also delve into the importance of maintaining a growth mindset and fresh perspectives when it comes to leadership. Tune in to discover how these insights can help veterinary professionals create supportive work environments that prioritise personal connections while navigating industry challenges.

This week on the Modern Veterinary Practice Podcast, we are excited to host Hamzah Malik, founder of Vet Pulse. Hamzah will discuss the evolving role of AI in veterinary practices, highlighting how technology can streamline routine tasks while preserving the essential human touch in pet care. Tune in to discover how integrating technology can boost efficiency, enabling professionals to prioritize the personal connections in their work while also tackling the increasing demand for support resources in the industry.

This week on the Modern Veterinary Practice Podcast, we are excited to host Thom Jenkins, CEO and co-founder of PetsApp. Thom will discuss how leveraging technology can empower veterinary teams and enhance the care they provide to pets. Dive into an insightful conversation about the integration of digital tools in veterinary practices, and learn how these innovations can improve efficiency, client communication, and patient outcomes. Tune in to discover how technology is reshaping the veterinary landscape, straight from a leader at the forefront of the movement.

This week on the Modern Veterinary Practice Podcast, we are thrilled to host Molly Fiander, a seasoned veterinary nurse and locum expert. Join us as Molly delves into the dynamic world of locum veterinary work, sharing her journey from certification in emergency and critical care to revolutionising the locum experience. She’ll offer actionable strategies for success and discuss her passion for fostering a supportive community among locum veterinary professionals. Tune in to gain valuable insights on navigating and transforming the locum landscape in veterinary medicine.

This week on the Modern Veterinary Practice Podcast, we welcome Richard White, co-founder and CEO of Pickles, a pioneer in integrating cutting-edge technology into veterinary care. Join us as Richard discusses how his unique approach to business and technology is setting new standards in veterinary practice management. Discover how innovative solutions can dramatically enhance operational efficiency, client satisfaction, and overall practice success. Tune in to learn from one of the industry's trailblazers on how to harness technology for the future of veterinary services.

Content Marketing is here to stay and “They Ask You Answer” has become the standard for Digital Sales and Marketing across all industries. This week we welcome highly sought-after international keynote speaker and web marketing guru Marcus Sheridan  to the Modern Veterinary Podcast to discuss his book “They Ask You Answer” and how Vets can apply these principles to their day to day marketing activities.

In this week’s episode of the Modern Veterinary Practice Podcast, we’re joined by Russell Welsh, a seasoned veterinary surgeon and business development expert. Russell will delve into his vast experience in the veterinary industry, discussing "Strategies for Growth and Leadership in Modern Veterinary Practices." From building one of the largest privately owned veterinary businesses to his current role at Creature Comforts, Russell will share invaluable insights on driving growth, fostering leadership, and transforming practices into modern veterinary powerhouses. Tune in to learn how you can apply these strategies to your practice.

In this thought-provoking episode of Modern Veterinary Practice, we delve into the innovative trends shaping the future of animal healthcare. With the veterinary field constantly evolving, it's crucial for practices to stay at the forefront of change. Join us as we explore the big ideas that are transforming veterinary care, from breakthrough technologies to revolutionary management practices.

Only a handful of veterinary practices in the UK have made the leap into employee ownership, one of these is Pennard Vets, a practice in Kent with over 90 employees across six sites. But what inspired this change and how did they make it happen? This week we welcome back Matthew Flann to the Modern Veterinary Practice Podcast to tell us all about becoming an employee owned trust and how you might approach it with your own practice.

The mass adoption of telemedicine platforms across the veterinary sector since the beginning of the Coronavirus Pandemic was not something that we had predicted for the year 2020. Whether you’ve loved using these platforms or not, its shown that the sector is able to quickly adapt and integrate new technology into every day practice. But what does the future hold for Telemedicine now we are opening up again? This week we talk to Founder and CEO of VetHelpDirect Susie Samuel about digital innovation and the future of Teleconsults in post-Covid world.

What does it mean to be a good leader? How can you effectively initiate change in your veterinary practice? Do you have a big project coming up and you are unsure how your team will react? In this episode Jack talks to behavioural psychologist Andy Edwards about managing change in a veterinary practice, the difference between a manager and a leader and how to play to your teams' strengths.

Sometimes reimaging the services you offer can be key to growing your practice. Pennard Vets did just this when they decided to spice up their Pet Health Plans to include unlimited consultations! It’s a brave move and one that only a handful of practices in the UK have made, but it’s been incredibly successful. In this Episode Pennard Vets’ Managing Director Matthew Flann talks about why they made the change and the results they’ve seen.

We all recognise that frustrating feeling of knowing that you are capable of doing more but can't quite tap into your full potential. Productivity is a fickle beast and can be affected by a multitude of factors. In this episode Vet Dynamics’ Alan Robinson takes Jack on a whirlwind tour of the 'Spectrum of Human Potential' and why he believes that many vets and practices are struggling to make the most of theirs.

When was the last time you took a serious look at your practice’s marketing plan? We don’t just mean marketing to gain new clients, we mean establishing your practice as the ‘go to’ vets by  educating  people about caring for their pets and the care their pet receive from you. Veterinary Marketing Guru Paul Green explains why it’s time to dive into this kind of marketing and how if you do it right, you could be ahead of the game and in line for some massive opportunities.

Have you noticed a dramatic shift in the way your clients want to interact with you practice? Are you struggling to communicate with them in a way that suits them but is logistically easy for your team? Your clients are becoming more tech savvy and are expecting the services they deal with to keep up.  So this week Jack examines the client experience with PetsApp’s Thom Jenkins, looking at how changes in pet owner demographics necessitates an evolution to suit this new generation.

The Modern Veterinary Practice Podcast is a 360 degree examination of how to run a successful modern veterinary practice focusing on profit, keeping your staff happy and delivering exceptional patient care. In these 20 minute episodes we tackle topics you may have thought about but don’t know how to apply or even just not had the headspace or time to implement addressing the barriers that most practices face and discuss ways to implement a future proofed solution.