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MSP Power Up

MSP Power Up

By ServiceTree CONNECT™
The key to higher profits isn't higher prices - it's increased efficiency. We're here to share the secrets to MSP success that it took us decades to learn. So, are you ready to Power Up your MSP?
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Tech to Endpoint Ratio
In this episode on the MSP Power Up podcast, we're discussing the importance of the tech to endpoint ratio. Learn how to calculate this ratio to understand how efficient your team is at a higher level. Tune in! 
10:24
December 28, 2020
15 When is $30 really $43
No, we're not talking about magically making more money appear. In this episode, we tackle how to know if you are really getting the most out of your money and looking at the right metrics to judge that. If you don't already do this $30 can quickly become more when MSP's are running without knowing their utilization. 
16:45
September 14, 2020
14 Integrity is worth more than money
It is easy to say "it's just business" but integrity is what separates your business from others. That's what keeps customers coming back time after time. In this episode, Paul talks about how integrity is truly worth more than money.  
14:55
September 8, 2020
13. Don't let your customers dictate what's important
Wouldn't it be nice if a ticket got worked on right away by the same person from the start of the ticket till the end? I think we can all say that it would be the perfect scenario but unrealistic if you don't have the team or it's a particularly busy day. So how do you dictate what is important? In this episode, we cover how to navigate what is important so that your customers, employees, and business get the best possible experience. 
16:37
August 10, 2020
12. Don't dictate your SOP on to your customer
Often I see that some MSPs require that their customer use a required stack but is that really the best business practice to have? In this episode we explore what is business critical and what isn't when on-boarding a client. 
14:02
August 3, 2020
11. Can you measure VALUE or is the WIN-WIN not important?
What is value? Can you even measure it? In this episode, Paul goes over what his equation for value is and why you should look at value in a new way. 
12:09
July 14, 2020
10. Customer Service and the Seesaw Effect
Ever wonder what you can do to make your MSP better? We cover a few elements of the MSP to make sure that customers stick around and are satisfied with their service. One of them being SLAs (service level agreement), the seesaw effect, and what makes your customers stick around. These 3 things might just help you save money and maintain loyal customers. 
19:21
July 6, 2020
9. Is your PSA the wife of your MSP?
Are you married to your PSA? Paul Azad, founder of ServiceTree, recounts the times that MSPs have kept their PSA software even though it isn’t doing what it needed to do. We get it, this relationship is time extensive and takes blood, sweat, and tears it’s hard to just walk away. Here’s why you shouldn’t be married to your PSA.
14:10
June 22, 2020
8. Hiring for the role - Whats the secret?
In this episode Paul reveals his secrets to hiring for different roles. We talk about DISC profiles and questions you should ask in the interview process and how these two go together so you can hire the best person for your team and your role.
15:40
June 17, 2020
7. The Broken Window Theory
According to Psychology Today, the broken windows theory states that visible signs of disorder and misbehavior in an environment encourage further disorder and misbehavior leading to escalating behavior. This can be applied to businesses as well. In this episode, we explore what those broken windows can be when running your own business.Draft
12:39
June 9, 2020
6. As Important as Your Intellectual Property
We've been stressing the importance of team culture over the last few episodes, and there's a good reason. MSP's culture is just as important as your Intellectual Property. 
12:09
June 3, 2020
5. Team Culture & New Hires
When you hear the words "team culture" most people get a warm and fuzzy feeling. What we don't generally talk about is differences that cultures experience as they get larger. In this episode Paul explores the team cultures and the pros and cons of the way that the different cultures operate. 
19:08
May 25, 2020
4. Hiring Only the Best
We all like to think that we hire only the best. Why would we hire anyone else? But how do we keep them being the best and make sure they are the right people for our team. In this podcast, Paul explores how to hire the best for your company and maintain group dynamics. 
06:21
May 18, 2020
3. Journey of the Bus
In today's podcast, we're talking about the journey of the bus, who's on it and where it's going. What is the bus? It's the direction your business is going. We discuss the importance of having your team buy into the direction and goals of the business, and how that affects growth. Enjoy!
07:50
May 11, 2020
2. In the Business of People, or Technology?
Contrary to popular belief, MSPs are in the business of people, not technology. When looking to expand your team, it's important to keep this in mind when hiring. Learn more about the human side of MSPs in today's podcast, In the Business of People, or Technology?
05:21
April 30, 2020
1. Running a Successful Remote Team
COVID-19 has changed the way we work and how we do work. How do you run a successful team remotely? How do you ensure that productivity matches what it would be with in office supervision. All is discussed in this podcast, Running a Successful Remote Team.
15:40
April 17, 2020