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Open Dialogues

Open Dialogues

By OpenDialog
Dr. Ronald Ashri (Founder, OpenDialog) and Maaike Coppens (Chief Design Officer, OpenDialog) share their take on conversation design, conversational applications, conversational AI and much more with featured expert guests.

OpenDialog is a SaaS and open-source no-code platform for creating sophisticated conversational applications from design to deployment.

Have an interesting conversational story to share?
Reach out to us at hello@opendialog.ai and we'll be in touch!
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Currently playing episode

Episode 1 : Conversational Applications

Open Dialogues

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Episode 11 - Testing & DevOps For Conversational AI
 In this conversation with John Kelvie we cover what it means for automated testing and DevOps in conversational space as well as: • Why you need to test conversations • How to start testing conversations • Design considerations when testing • The importance of use case selection • How to recommend relevant initial use cases • Why he started the Conversational Construction Guide initiative This is definitely one not to be missed because industry insights into how to truly optimize your conversational experiences aren’t easily accessible or digestible. Conversational Collective: https://www.convocollective.org/guide/ #ConversationalAI #ConversationDesign #ConversationalAITesting #ConversationalDevOps
42:52
May 19, 2022
Episode 10 - Emerging Markets & Growing Adoption
In this episode, we connect with the brilliant Caio Calado – Community Manager at Bots Brazil who shares his unique insights into the conversational AI and design ecosystem and community in Brazil. We discuss: · His unique journey into conversational applications · How the conversational design community is in Brazil · How the adoption of conversational AI is in Brazil · The success of conversational applications in Brazil · What we can learn from Brazil’s adoption of conversational applications · He’s overall thoughts on the evolution and future of conversational AI
37:28
April 14, 2022
Episode 9 - The Future of Conversation Design
In this episode, we are joined by Greg Benett - Head of Conversational Design at SalesForce. In this exhilarating episode, where conversation design brains connect, we talked about : * Building a diverse conversation design team * Pitfalls and challenges for Conversational AI today * What’s the future of conversation design * The Power of Patterns
43:52
February 16, 2022
Episode 8 - Pushing the boundaries
In this episode, we talk with Hilary Black, Conversation Design Pioneer and initiator of a plethora of Conversation Design Community initiatives like https://www.conversationdesignerjobs.com/ and Conversation Design Internet Club Facebook Group, which Maaike was the very first member of! As a seasoned conversation designer, Hilary has tons of wisdom and experience to share and is very passionate about conversational experiences via SMS - a very valuable and underestimated channel to connect with customers via conversations! If you would like to learn more about pushing the boundaries of current conversation design, this is the episode for you!
46:05
January 19, 2022
Episode 7 - Making conversations
In this episode, we are joined by Fred Dust - author of the Making Conversations book that we have referred to many times already in our podcast. It is such an honor to have Fred with us! We talk about all things conversation: * The intersection of human-human and human-machine conversations. * Having hard conversations and new ways of listening. * Dehumanized conversations * Breaking and shifting conversations If you enjoyed today's conversation, follow us at OpenDialogAI or subscribe to our podcast for more episodes like these!  👉 And sign up now at OpenDialog.ai to discover a new way of creating purposeful, context-rich & dynamic conversational experiences!
55:07
December 16, 2021
Episode 6 - Life of a multimodal conversation designer
In this episode, we are joined by Elaine Anzaldo - Conversational UX designer with NLX.  Elaine is an inspiring voice in the industry, both for newcomers and experienced conversation designers alike. In this episode we explore: * Starting out in conversation design * Building your conversation design presence & portfolio * Interviewing for a conversation design job * The wonderful world of multimodal design So if you're looking for a new career in conversation design, or just want to learn how to better implement conversational UX principles into your conversational applications, this is the episode for you. We hope you enjoy listening as much as we enjoyed talking with Elaine. 👉Sign up now at OpenDialog.ai to discover a new way of creating purposeful, context-rich & dynamic conversational experiences!
43:12
December 06, 2021
Episode 5: Making conversations work
Join us for yet another inspiring and very insightful conversation with linguist and conversation design expert Maaike Groenewege. In this episode we explore: * Maaike Groenewege's journey into conversation design * Content modelling and its impact on conversation design * How machine learning and upfront modelling fit together * New language models beyond intents & entities * and of course, stroopwafels! 👉 Ready to put some of those content & conversation design skills into practice? Sign up for OpenDialog.ai to discover a new way of creating purposeful, context-rich & dynamic conversational experiences! And as Maaike G. puts it : AI & IA - we need both!
35:48
October 07, 2021
Episode 4 - Conversational UX Writing : Test, learn & play!
In the 4th episode of the Open Dialogues podcast, we talk about the ins and outs of Conversational UX Writing with expert Gladys Diandoki. Gladys takes us on an exhilarating journey at the intersection of content design and conversation design, exploring: * What exactly is UX writing * What does the UX writing process look like (in theory and for real) * How inclusion & accessibility impact the success of your conversational application * What are some preferred tools for content & conversation design * How can content designers & conversation designers work together to create amazing experiences 👉 Ready to put some of those content & conversation design skills into practice?  Sign up for OpenDialog.ai to discover a new way of creating purposeful, context-rich & dynamic conversational experiences! And as Gladys puts it so very on-point: Test, learn, and play!
34:30
September 03, 2021
Episode 3 : Conversation Design - Magic & Madness
In this episode, featuring Rebecca Evanhoe, co-author of 'Conversation With Things' - we explore the magic and madness of Conversational AI. What is conversation design actually all about? What are some of the challenges the field is still facing? Why AI is not some kind of magic potion Why words matter: on diversity, inclusion and bias Use cases that make a difference Join us for a lively discussion on the pitfalls and gains of harnessing Conversational AI, and designing better conversations!
40:29
July 29, 2021
Episode 2 : Lessons learnt from building a tool for conversation designers
Remember back in school, the night just before the school play and how nervous that made you feel? That's exactly what the last few days have felt like at OpenDialog as we are starting to massively let people into the tool and introduce them to the #opendialog way of #conversationdesign. More than just a tool, it's a framework - a different way of thinking about #conversationalai - acknowledging its capacities but also its complexities. Have a conversational story to share yourself? We'd love to hear from you! Reach out at hello@opendialog.ai and apply to be our next expert guest! Want to know what all the OpenDialog talk is about? We'd be happy to have your feedback. Sign up for our beta : https://opendialog.ai/opendialog-private-invite/
24:21
July 06, 2021
Episode 1 : Conversational Applications
In this first episode, Dr. Ronald Ashri and Maaike Coppens share their take on: What are conversational applications? OpenDialog: an origin story Why OpenDialog? From YAML to conversational platform Have a conversational story to share yourself? We'd love to hear from you! Reach out at hello@opendialog.ai and apply to be our next expert guest!
19:32
June 22, 2021