PPM | TV

In this episode of ppm | tv, Debbie Palmer shares her tips on how to win the business and understand that there is no second chance for a 1st impression, so it is always important to build a connection from the outset. The success tip to win the business is to focus on connecting, listening, understanding and finding out the needs and wants of the client/landlord.

THANK YOU…

We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about how property managers can stand out during a listing presentation.  It ultimately comes down to experience, overcoming difficult questions, being able to stand firm and explain your worth of fees.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her view about discounting management fees to win the business. While it is a business to business decision, Debbie believes that discounting fees to build a rent roll is not often a smart business decision and the focus should be more on service delivery, value added services and justifying your worth. There is always an agency that can command and receive the above average fee… you just must believe in your service, value-add and be able to explain how you can increase your client/landlord’s wealth, income and long-term capital growth.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her advice on what to do when a property is vacant and how to support and assist your client/landlord during this difficult time. The top tip is about increasing the communication process when the client/landlord is most vulnerable and providing lots of feedback and updates.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about how to save time with open home tenant viewings, which is an interesting topic as there are some agencies who are against this practice, while others totally agree with it as a time saving and urgency creating process to encourage tenants to apply and submit an application for the property.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about live streaming open home inspections and the importance of developing relationships, embracing new technologies and being one step ahead of your competitors.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares what she thinks about advertising properties on social media and how to create meaningful and engaging social media posts.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her views on some sales tricks embraced by the industry to win new business. When confronted with the question during an enquiry or listing presentation from a landlord asking, ‘What will I achieve per week in rent’, it is important to take out the guesswork and have evidence to substantiate your response. Know the scripts and dialogues to communicate to stand out as a true industry professional.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her advice on renting properties in the quickest possible time, to the best possible tenant, paying the highest possible rent.  Properties don’t rent for two reasons only.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about how to overcome discriminatory instructions to choose a certain type of tenant for the property and focuses on how to educate and shift the landlord’s mindset to focus more on the process of choosing the best tenant rather than the status of a tenant.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about the changes that are taking place in how the property management industry are marketing rental properties and the importance of keeping up-to-date with new ideas and technologies that are very user friendly and cost effective.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about how to improve productivity and profitability. Discover how to work smarter not harder in understanding the business from a financial and profit perspective and learn about the ‘Clean Sweep Program’.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her top tips for growing the rent roll and reveals that the business is often right under your very nose and it is about reprogram your focus to see the new opportunities every day. Discover how you can reach large investor networks with limited time and how to encourage repeat referrals.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her advice for property management agencies who want to take the growth of their rent roll seriously, but may not know where to start, who to recruit or what activities to engage in. Debbie’s focus in on establishing a solid foundation and having a clear vision and strategy.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her advice for property management agencies who want to take the growth of their rent roll seriously, but may not know where to start, who to recruit or what activities to engage in. Debbie’s focus in on establishing a solid foundation and having a clear vision and strategy.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares the 80/20 management rule where we often invest 80 percent of our time managing 20 percent of the properties. The focus on being a successful property management business is about working smarter not harder, implementing and embracing a new management selection criteria, being educated and strategic, managing less properties while generating greater profits and being pro-active rather than re-active.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares key points on what to do if an agency does not win the business. She talks about how you can walk away knowing if you were successful in presenting your services and the  importance of constant follow up.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer discusses what business tools and marketing material a property management business needs to invest in to stand out and win new business over your competitors. If you are going to take the growth of your business seriously it is important to know your scripts and dialogues to overcome objections, stand out as a professional, know why a client should choose you and how to close the deal.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about the importance of having a client service strategy as well as a client service budget, which is ultimately an extension of a marketing and advertising budget. The focus points are to do the little things well and often (that don’t necessarily cost a lot of money) to wow your clients/landlords and tenants, connect often and build relationship, know what you are doing well and what you can improve on by conducting surveys, always be consistent and how to upsell and generate greater profits by implementing an annual client service strategy.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about the importance of engaging a Business Development Manager to grow the business and how you can keep them focused and motivated.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer talks about incentives and commissions for Business Development Managers and the different structures and models embraced by different agencies. There is a strong focus on the pros and cons of introducing different incentive structures and how getting it wrong can cost your agency money and lost bottom-line profits.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares her perspective of delivering perfect service.  The key points focus on being believable in selling your services, the importance of establishing clear expectations for landlords and tenants, being in control of your week and establish strategies on how best to retain business.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer discusses why it is important for every property management business to deliver a consistent service and the same process for every day-to-day activity to avoid complaints, lost business and negative reviews.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer identifies some of the common red flags in a property management that could suggest that you need to focus more effort and time on your client service and establish a strategy to avoid lost business and profits. and some tips on how to avoid them.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares a few of her top tips in how to change the public’s perception of property managers.  The key is to go back to the basics and put yourself in the landlord or tenant shoes and see the situation from all aspects and points of view. It is about quality service, relationship building, having a client service strategy and discovering the little things that you can do to stand out.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares the key ingredients required to operate a successful property management business. The focus is on the importance of systems, technology, your people, brand, service and knowing what landlord investors really want and why should they choose you?

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares reasons why some property managers are perceived by the public as bossy, rude, unhelpful and even grumpy old cows at times. Some key points discussed in this episode are focused around the challenges of attracting and retaining quality property managers; how team members should manage tricky situations with landlords and tenants; and what property managers can focus on to set themselves apart?

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…

In this episode of ppm | tv, Debbie Palmer shares what it takes to deliver a five-star service (or a six-star service) in property management. One of the key focus points for this episode is to encourage all property management team members to sit down and brainstorm what they can do differently to go above and beyond in their service delivery with each of the key workflows/processes such as, when you secure a new management, a tenant moves into the property or vacates, routine inspections and tenancy renewals just to name a few. There are tips on how you can delight your landlords and tenants, how to be remembered and what it takes to engage in the top 10% activities that 90% of agencies often fail to do.

THANK YOU…
We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members.

WE ARE HERE TO ASSIST AND SUPPORT YOU…