The Incident Report
By Quest Technology Management
The Incident ReportFeb 24, 2023
Ep 75 - Seismic Shift in the Channel?
Intelisys parent company ScanSource is launching a new subsidiary, "NewCo". An agency alongside a tech services distributor? Is this the seismic shift many in the channel believe? Adam and Paul discuss in this week's episode of The Incident Report. Don’t miss this episode!
Register for Quest Bootcamp Series
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep74 - The Rundown
Welcome to The Incident Report episode 74. Adam and Paul discuss VMware, TSBs, and disintermediation. Don’t miss this episode!
Register for Quest Bootcamp Series
Visit Adam at the Quest team at Channel Partners Conference Mar. 11-14th
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 73 - Tools and Solutions
Welcome to The Incident Report episode 73. Adam and Paul discuss abandoned VMware partners, investing in shiny new tech trends, and the tool versus the solution. Don’t miss this episode!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Abandoned VMware Partners Courted by Broadcom Competitors
Before Investing in Shiny New Tech Trends, Make Sure the Network Is Ready
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep72 - Looking Forward
Welcome to The Incident Report episode 72. Adam and Paul discuss Peter Radizeski 2023 review and AI effect on the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Channel Playbook In Summary: 2023
https://channelplaybook.com/telecom/in-summary-2023/
AI-Related Sales Will Be Strong for Channel Partners in 2024 https://www.channelfutures.com/from-the-industry/ai-related-sales-will-be-strong-for-channel-partners-in-2024
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com
Ep71 - Fixed Fee Focus
Welcome to The Incident Report episode 71. Adam and Paul discuss Success Computer Consulting’s radical approach to massive success and the VMware Licensing Model changes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Quest Channel Partner Program
https://questsys.com/Partners/
How One MSP Grew To $24 Million By Eliminating The ‘Efficiency-Focused’ Fixed Fee Model
VMware by Broadcom Debuts Simplified Portfolio, Licensing Model
https://www.channelfutures.com/cloud/vmware-by-broadcom-debuts-simplified-portfolio-subscriptions
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep70 - Connecting with Clients
Welcome to The Incident Report episode 70. A great episode in which Adam and Paul discuss meeting your client on their needs, security controls, and challenges ahead for MSPs. Don’t miss it!
Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/
Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
ScanSource Earnings: Cisco, Intelisys Pave Way for Recurring Biz https://www.channelfutures.com/distribution/scansource-earnings-cisco-intelisys-pave-way-for-recurring-biz
How (and why) you should implement CIS Critical Security Controls as an MSP
IT Nation Connect: MSPs See Challenges Ahead with AI, Hyperautomation
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 69 - Advice from Grandpa
Welcome to The Incident Report episode 69. Paycom takes a tumble and Grandpa Mike shares some wisdom that applies to everyone in the channel.
Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/
Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Partners Must Embrace Cloud Marketplaces for Future Prosperity
Paycom Shares Tumble as Popularity of Its Automated System Eats Into Other Revenue Sources https://www.investopedia.com/paycom-shares-tumble-as-popularity-of-its-automated-system-eats-into-other-revenue-sources-8385529
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com
Ep68 - The Fellowship of the Channel Partners
Welcome to The Incident Report. Don’t miss this episode! Adam and Paul discuss the cloud marketplace, the rise in ransomware incidents, and what does Cisco’s Splunk acquisition mean?
Sign up for Quest Service Advisories newsletter: https://questsys.com/Partners/
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Haven’t Drunk the Cloud Marketplaces Kool-Aid? It’s About Time You Did
https://www.channelfutures.com/cloud-2/drunk-cloud-marketplaces-kool-aid
Ransomware Claims Increase 27% in First Half of 2023: Report
https://www.channele2e.com/analysis/ransomware-claims-increase-27-in-first-half-of-2023-report
Splunk Is Good For Cisco, But Cisco Needs To Convince Splunk Customers That Cisco Is Good For Them
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals.
Learn more about everything they do at https://www.questsys.com.
Ep67 - Creating Your Team with Brandon Ivey and Patrick Oborn
Paul and Adam sit down with Patrick Oborn of Telarus and Brandon Ivey of Evok to discuss the Leadville 100 ultramarathon and channel success! What’s the link? Did Brandon complete the grueling Leadville 100? Don’t miss this amazing conversation about support, dedication, and overcoming adversity with your team!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Patrick’s event summary: https://tinyurl.com/yov8wlmh
Brandon’s Finish Line Video: https://tinyurl.com/yodbff58
Connect with Brandon Ivey: brandon@evoktechnologies.com
Learn more about Evok: https://www.evoktechnologies.com/
Connect with Patrick Oborn: poborn@telarus.com
Learn more about Telarus: https://www.telarus.com/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep66 - Prices Are Going Up
Welcome to The Incident Report episode 66. Don’t miss this episode! Adam and Paul discuss MSP price increases, the power of storytelling in business, and the upcoming quarterly Partner Conference.
Join Adam Burke for the Quest Partner Conference this August 30th:
https://lp.questsys.com/questchannelpartnerforumaugust2023
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Most Channel Partners Plan to Raise Managed Services Prices Soon
https://www.channele2e.com/news/most-channel-partners-plan-to-raise-managed-services-prices-soon
Are You Building Thought Leadership for Your Brand or Just Following the Crowd?
https://www.channelfutures.com/sales-marketing/are-you-building-thought-leadership-for-your-brand-or-just-following-the-crowd/?ppage=2
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep65 - MSP Exaggeration?
Welcome to The Incident Report episode 65. Adam and Paul discuss the MSP Exaggeration, and the upcoming CVx Expo 2023.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Managed Services Growth Exaggerated, Shows Research
https://www.channelfutures.com/emea/managed-services-growth-exaggerated
CVx Education to Help Partners Improve Sales, Operations https://channelvisionmag.com/cvx-education-to-help-partners-improve-sales-operations/
CVx EXPO 2023
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep64 - King of Cloud
Welcome to The Incident Report episode 64. Adam and Paul discuss the King of Cloud, and CEO support in the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Is AWS on Verge of Losing Its ‘King of Cloud’ Title?
https://www.channelfutures.com/cloud-2/is-aws-on-verge-losing-king-of-cloud
CEO Support Is The Cornerstone Of Channel Success https://www.crn.com/columns/column-ceo-support-is-the-cornerstone-of-channel-success#bottom-ribbon
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep63 - Conversation with Max Schuman of AVANT
Welcome to The Incident Report episode 63. Adam, Paul and Brian are joined by Max Schuman of AVANT. Max joined the AVANT team in 2021 via acquisition and is the West Region Director of Sales. Max and AVANT are committed to the success and growth of their National Strategic VAR’s and Trusted Advisors.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Learn More About AVANT
AVANT Special Forces
https://web.cvent.com/event/f3336d98-96e8-478a-86aa-8ebd80ee633c/summary
Max Schuman + Lurie Children’s Hospital Marathon Fundraiser
Ol’ Miss Baseball Beer Shower
https://www.youtube.com/watch?v=hgzRObIbHik
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep62 - FBI Relationships
Welcome to The Incident Report episode 62. Adam and Paul discuss a recent interview with Telarus CEO Adam Edwards, FBI relationships, and Salesforce price hikes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Telarus CEO Adam Edwards: Margin, Resources ‘Not an Either Or’ for Partners
FBI Cyber Agents Want A Relationship With MSPs
https://www.crn.com/events/fbi-cyber-agents-want-a-relationship-with-msps-official-says
Salesforce To Hike Prices
https://www.crn.com/news/cloud/salesforce-to-hike-prices-in-august-by-average-of-9-percent
Industry Roundtable State of the Channel 2023
https://www.youtube.com/watch?v=Fh1YZ4neSvA
Quest CEO Tim Burke, Chain of Survival award:
https://www.linkedin.com/feed/update/urn:li:activity:7084602502221856769
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 61 - A Global Spending Shift
Welcome to The Incident Report episode 61. Adam and Paul the global shift to spending on services and the hidden value of device-as-a-service (DaaS).
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
The APAC Channel Needs to Prepare for Smaller Deals
https://www.channelinsider.com/news-and-trends/apac/smaller-deals-for-apac-msps/
DaaS: The Key to Improved Operations for MSPs https://www.channelfutures.com/desktop/daas-the-key-to-improved-operations-for-msps
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 60 - Layered Security
Welcome to The Incident Report episode 60. Adam and Paul discuss the necessity of a layered security approach and the changing role of technology advisors.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
How a Layered Security Approach Can Minimize Email Threats
https://www.channele2e.com/influencers/how-a-layered-security-approach-can-minimize-email-threats/
Faces of the Partner: 5 Technology Advisor Firms Scaling, Pivoting https://www.channelfutures.com/business-models/faces-of-the-partner-5-technology-advisor-firms-scaling-pivoting
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com
Ep 59 - Cisco Live 2023
Welcome to The Incident Report. Adam and Paul talk about Cisco Live 2023, Microsoft Recurrence issues, and HPE Axis Security Acquisition.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cisco Live 2023: Cisco ELT’s 5 Big Statements https://www.crn.com/news/networking/cisco-live-2023-cisco-elt-s-5-big-statements/5?itc=refresh
Microsoft Grapples With ‘Recurrence’ Of Microsoft 365 Service Issues https://www.crn.com/news/cloud/microsoft-grapples-with-recurrence-of-microsoft-365-service-issues?itc=refresh
Axis Security Acquisition Gives HPE The Edge In SASE Battle: Antonio Neri https://www.crn.com/news/security/axis-security-acquisition-gives-hpe-the-edge-in-sase-battle-antonio-neri?itc=refresh
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 58 - Do You Need Immutable Storage?
Welcome to The Incident Report. Adam and Paul test the limits of ChatGPT, discuss Nvidia, and the importance of immutable storage.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Join Adam Burke for the Quest Partner Conference this June 7th: https://partnerportal.questsys.com/
Thanks for listening!
Articles Cited:
Nvidia crosses into $1 trillion market cap
https://www.cnbc.com/2023/05/30/nvidia-on-track-to-hit-1-trillion-market-cap-when-market-opens.html
Backups Are Prime Targets for Ransomware Attacks, Most Remain Exposed https://www.channelfutures.com/backup-disaster-recovery/prime-targets-for-ransomware-attacks
Gartner Forecasts Strong Government Opportunities for MSPs https://www.channelinsider.com/news-and-trends/gartner-forecasts-msp-government-opportunities/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 57 - The Talent Retention Battle
Welcome to The Incident Report. Adam and Paul discuss the talent retention battle within the channel and Ingram Micro’s pivot to platform.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
How These Channel Partners Are Winning the Talent Retention Battlehttps://www.channelfutures.com/business-models/how-these-channel-partners-are-winning-the-talent-retention-battle
How Ingram Micro Turned Itself into a Platform Company
Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 56 - Reputational Analysis
Welcome to The Incident Report. Adam and Paul discuss the Channel Partners Conference and the Importance of reputational analysis for organizations.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Articles Cited:
Most Memorable Quotes from CP Expo 2023
https://www.channelfutures.com/channel-partners-event-coverage/most-memorable-quotes-cp-expo-2023
Cybersecurity Insurance https://fortune.com/2023/02/15/cost-cybersecurity-insurance-soaring-state-backed-attacks-cover-shmulik-yehezkel/
Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep55 - Sitting down with Resourcive President Kyle Hall
Welcome to The Incident Report. Adam and Paul are joined by President of Resourcive, Kyle Hall to discuss the channel, emerging trends, and what we’re most excited about.
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 2002. Register here: https://tinyurl.com/2lyteanx
Follow Kyle Hall on LinkedIn: https://www.linkedin.com/in/kylebhall/
Learn more about Resourcive: https://www.resourcive.com/
Learn more about Resourcive as a Podcast: https://www.resourcive.com/raap-podcast
Learn more about Skill Bridge: https://skillbridge.osd.mil/program-overview.htm
Learn more about Honor Foundation: https://www.honor.org/
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep54 - The Partner Phase Theory
Welcome to The Incident Report episode 54. We’re glad you’re here! Adam and Paul discuss partner summits, the upcoming Channel Partners Expo, and cloud computing. Adam also shares his Partner Phase Theory.
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Customers Need Partners to Help Navigate New Digital Ecosystem
https://www.channelfutures.com/channel-partners-event-coverage/customer-digital-ecosystem
Public Cloud Spending to Jump 22% in ’23, Driven by AWS, Azure, Google https://www.channelfutures.com/cloud-2/public-cloud-spending-aws-azure
MeetKevin Video
https://www.youtube.com/watch?v=_ckKuuTxAt0&t=397s
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep53 - What is Your Story with Peter Radizeski
Welcome to The Incident Report episode 53. Special guest Peter Radizeski joins Adam and Paul to talk all things channel. Peter is President of RAD-INFO INC., a telecom strategy and marketing consulting agency. He is a sales trainer, writer, consultant, and speaker. Don’t miss this insightful conversation.
Peter Radizeski is available to speak at your events on channel, marketing, strategy, or sales. You can reach Peter through his website, Twitter or LinkedIn.
Website: http://channelplaybook.com
Twitter: @radinfo
LinkedIn: https://www.linkedin.com/in/radinfo
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Episode 52 - Are There Too Many Cybersecurity Startups?
Welcome to The Incident Report episode 52. We’re glad you’re here! Are there to many cybersecurity startups? What should MSPS offer? Are there channel conflicts? Adam and Paul discuss. Plus…check out Adam’s review of If You Give a Mouse a Cookie!
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
There Are Way Too Many Cybersecurity Startups. Some Won’t Survive A Recession. https://www.crn.com/news/security/there-are-way-too-many-cybersecurity-startups-some-won-t-survive-a-recession-
Expected MSP Services: What All MSPs Should Offer
https://www.channelinsider.com/managed-services/expected-msp-services/
Channel Conflict, Controversy:
https://www.channelfutures.com/business-models/channel-conflict-controversy-avaya-bankruptcy-mass-layoffs-high-profile-execs-depart
Adam’s Children’s Book Review - If You Give a Mouse a Cookie
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep51 - Silicon Valley Bank Collapse and the Channel
Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss Zero Trust adoption, HPE OpsRamp Acquisition, and SVB collapse and what it means for the channel.
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
HPE Gets AI-Based IT Management Boost With OpsRamp Acquisition
https://www.crn.com/news/cloud/hpe-gets-ai-based-it-management-boost-with-opsramp-acquisition
Zero Trust Is A Huge Security Opportunity. It Also Means ‘Heartburn’
For Some MSPs.
https://www.crn.com/news/security/zero-trust-is-a-huge-security-opportunity-it-also-means-heartburn-for-some-msps-
What the Silicon Valley Bank Collapse Means for the Channel
https://www.channelfutures.com/regulation-compliance/what-the-silicon-valley-bank-collapse-means-for-the-channel
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep50 - Interview with Quest Founder and CEO Tim Burke
Welcome to The Incident Report episode 50! We’re glad you’re here and excited to bring you a special interview with Tim Burke. Learn about the early days of Quest, how private equity money is changing business and the future of the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep49 - Why is Everything Becoming a Subscription?
Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss why everything is becoming a subscription and Palo Alto Networks is embracing the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Red Hat Introduces New Partner Subscriptions
https://channelvisionmag.com/red-hat-introduces-new-partner-subscriptions/
Palo Alto Networks CEO Nikesh Arora On Why Partners Are ‘More Important' Than Ever
Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023
https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep48 - CEO Priorities in 2023
Welcome to The Incident Report. We’re glad you’re here! Adam and Paul are well caffeinated…maybe too caffeinated? They discuss Veeam v12, selling cybersecurity, and what 10 cybersecurity CEOs are prioritizing in 2023.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Veeam Releases New Data Platform with Direct Backup to Object Storage
Selling Cybersecurity: Five Ways to Get to Yes
https://www.channele2e.com/influencers/selling-cybersecurity-five-ways-to-get-to-yes/
Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023
https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep47 - MSPs in 2023
Welcome to The Incident Report Episode 47. Adam and Paul discuss MSPs in 2023, Staircase AI-Responder, and what an MSP is not (hint: it’s how you look at it).
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
MSPs See Surging Demand Amid Economic Uncertainty
What Is Not an MSP: Services to Exclude From Your Offering
https://www.channelinsider.com/managed-services/what-is-not-an-msp/
Staircase AI-Responder Offers Generative AI Solution
https://channelvisionmag.com/staircase-ai-responder-offers-generative-ai-solution/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep46 - When Your Channel Partner Program Needs a Revamp
Welcome to The Incident Report Episode 46. Adam and Paul discuss VMware Vulnerability, the recent jobs reports, and four signs you need to revamp your channel partner program.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Ransomware Targeting VMware Vulnerability
Job Growth Up, Unemployment Down
4 Signs You Need to Revamp Your Channel Partner Program
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep45 - Listen to Your Customer
Welcome to The Incident Report Episode 45. Adam and Paul discuss Dee Burger’s interview with Channel Futures and Insight’s shifting integrator market approach.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Insight Enterprises’ Burger: Solutions Integrator Vision Will Double Customer Share
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep44 - Transformational Partners with Koby Phillips of Telarus
Welcome to The Incident Report Episode 44. Adam and Paul sit down with special guest Koby Phillips, VP of Cloud at Telarus. Koby shares insights on the channel, what he’s observing, and unlocking value as a transformational partner.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
You can reach Koby at kphillips@telarus.com
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 43 - Fear, Uncertainty and Doubt
Welcome to The Incident Report Episode 43. Adam and Paul discuss AWS in 2023, Aligned Data Center expansion, and AI-as-a-Service.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Amid Slower Customer Spending, What’s in Store for AWS in 2023?
https://www.channelfutures.com/cloud-2/amid-slower-customer-spending-whats-in-store-for-aws-in-2023
Aligned Data Centers Expands into Pacific Northwest
https://channelvisionmag.com/aligned-data-centers-expands-into-pacific-northwest/
AI-as-a-Service Makes Data Analytics Accessible and Cost Effective
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
eP 42 - The Good, the Bad and the Ugly
Welcome to The Incident Report Episode 42. Adam and Paul discuss the good, bad, and ugly of 2023: Bridgepoint Technology, Cybersecurity, and Salesforce.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Bridgepoint Technologies Acquires PPT Solutions
https://www.channele2e.com/news/bridgepointe-technologies-acquires-ppt-solutions/
2023 MSP Outlook: Cynersecurity, Automation Will Be Paramount
Salesforce is cutting 10% of it’s personnel, more than 7,000 employess
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep41 - A Channel Partners Christmas Carol
Welcome to The Incident Report Episode 41. Adam and Paul are visited by the Ghosts of Channel Past, Present, and Future. A special holiday episode you shouldn’t miss. Paul does some very impressive acting.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
3 Key Challenges Facing the Channel in 2023
https://www.channele2e.com/news/3-key-challenges-facing-the-channel-in-2023/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep40 - Cybersecurity Checkup
Welcome to The Incident Report Episode 40. Adam and Paul discuss how to maximize the technology in which your company invested. Is spending more money the answer?
(Big) Hint: No.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cybersecurity Checkup
https://lp.questsys.com/cybersecurity-checkups-details
Cybersecurity Checkups - brochure
https://www.questsys.com/wp-content/uploads/2022/10/Cybersecurity_Checkups_LFormat_v7.4.1.pdf
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep39 - Common Vendor and Partner Mistakes
Welcome to The Incident Report Episode 39. Adam and Paul discuss improving the partner experience, overpaying for internet, and a Rackspace security incident.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Common Vendor Miscues That Hinder the Partner Experience
https://www.channelinsider.com/tech-companies/vendor-miscues/
Rackspace Security Incident Causes Thousands To Lose Email Service
https://www.crn.com/news/security/thousands-lose-email-service-due-rackspace-security-incident
Rural US Overpays for Internet, Expanding ‘Digital Divide’
https://channelvisionmag.com/rural-us-overpays-for-internet-expanding-digital-divide/
Acronym Generator
https://www.acronymgenerator.net/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep38 - It's Beginning to Look a Lot Like Bankruptcy
Welcome to The Incident Report Episode 38. Adam and Paul discuss the holidays, Windows Virtual Desktops, BlockFi, Citrix, and Telecom Turmoil.
On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities.
Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Windows Virtual Desktops
https://www.channele2e.com/5-things/updates-28-november-2022/
BlockFi Bankruptcy
https://www.cnbc.com/2022/11/28/blockfi-files-for-bankruptcy-as-ftx-fallout-spreads.html
Bank Closes Painful Citrix Debt Chapter
Turmoil in Telecoms
https://channelplaybook.com/telecom/turmoil-in-telecoms/?utm_source=dlvr.it&utm_medium=linkedin
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep37 - Phishing Finds
Welcome to The Incident Report Episode 37. Adam and Paul discuss phishing, ransomware, and the changes you can make to help protect yourself, friends, and clients.
On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities.
Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
CISA – AA21-243A
https://www.cisa.gov/uscert/ncas/alerts/aa21-243a#revisions
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep36 - The Partner Ecosystem
Welcome to The Incident Report Episode 36. Adam and Paul discuss building a better partner ecosystem, the changing MSP model, and the FTX crypto empire collapse.
On Nov. 16th join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base. Register here: https://lp.questsys.com/questchannelpartnerforumnov2022?utm_source=Sugar&utm_medium=Email&utm_content=August+2022&utm_campaign=Partner+Outreach
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Building a Partner Ecosystem
The Morphing ‘MSP’ Model
https://channelvisionmag.com/the-morphing-msp-model/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep35 - Live at ChannelVision 2022
Welcome to The Incident Report Episode 35: Live from ChannelVision Expo 2022! Adam and Paul are joined by Director of Sales, Gary Schick, National Partner Manager, Brian Perdue, and Director of Marketing, Darcy Baker. And, if you listen closely you can hear Amy Comi quietly say, “sixteen.”
A very fun episode discussing the Expo, the future of the channel, and some RV vacation suggestions.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep34 - What Scares MSPs?
Welcome to The Incident Report Episode 34. Adam and Paul discuss why distributors must digitally transform and what scares MSPs today. Don’t miss it!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Why Distributors Must Digitally Transform
What Scares MSPs Today
https://www.channele2e.com/influencers/what-scares-msps-today/
Upcoming Events:
CVx Expo 2022
Stress-Free XDR webinar with Quest and Trellix
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep33 - Incident Response Planning Mistakes
Welcome to The Incident Report Episode 33. Adam and Paul discuss smartphones, a possible VMware price hike, and the Top 4 Incident Response Planning Mistakes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Smartphones are Getting Cheaper
VMware Price Hike
https://www.crn.com/news/cloud/vmware-ceo-renew-now-to-fight-broadcom-price-hike-worries/2?itc=refresh
Top 4 Incident Response Planning Mistakes
https://www.channelinsider.com/security/incident-response-planning-mistakes/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep32 - Having a Real Conversation
Welcome to The Incident Report Episode 32. Adam and Paul discuss the recent Wall Street Journal article, “CIOs Still Waiting for Cloud Investments to Pay Off.”
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
CIOs Still Waiting for Cloud Investments to Pay Off
https://www.wsj.com/articles/cios-still-waiting-for-cloud-investments-to-pay-off-11664449203?mod=djemCIO
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep31 - Hurricane Ian and Business Continuity
Welcome to The Incident Report Episode 31. Adam and Paul discuss a recent Gartner survey, the impact of Hurricane Ian, Phoenix Sports complex, connectivity issues, and business continuity planning. It’s a great episode! Don’t miss it!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Enterprise Priorities
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep30 - Hiring Veterans
Welcome to The Incident Report Episode 30. This is a more personal episode as Adam and Paul discuss hiring veterans, SkillBridge, and Adam shares personal stories from his experience transitioning out of active service as an Army Ranger and into civilian life.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
High-tech Tools Help Veterans Find Tech Careers
https://www.militarytimes.com/education-transition/2022/08/14/high-tech-tools-help-veterans-find-tech-careers/
SkillBridge Information
https://skillbridge.osd.mil/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep29 - It's Jamie Dimon
Welcome to The Incident Report Episode 29. Adam and Paul discuss the recent student loan security breach, Flexibility as a Service, and an MSP Boot Camp. And, Paul admits something he should probably have just kept locked away.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Student Loan Breach
https://threatpost.com/student-loan-breach-exposes-2-5m-records/180492/
Flexibility as a Service
IT Service Provider Boot Camp
https://www.channelfutures.com/channel-partners-event-coverage/it-service-providers-get-boot-camp-in-recurring-revenue-growth
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep28 - How to Find Channel Partners
Welcome to The Incident Report Episode 28. Adam and Paul discuss attracting Channel Partners, Configuration Errors Behind Ransomware Attacks, and VMware beating expectations. Also, is Adam excited about the new Lord of the Rings series? Find out!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
How IT Vendors Can Attract Channel Partners
https://www.channelinsider.com/partners/how-it-vendors-can-attract-channel-partners/
Direct Sales are Dead
https://profilemagazine.com/2022/direct-sales-are-dead/
Configuration Errors Behind Most Ransomware Attacks
https://www.channelfutures.com/channel-research/microsoft-research-configuration-errors-behind-most-ransomware-attacks
VMware Growth
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep27 - Rhythm Nation Risk
Welcome to The Incident Report Episode 27. Adam and Paul discuss the Apple security flaw, APT29, and Zoom dips. Also, is Janet Jackson’s classic Rhythm Nation a cybersecurity risk?
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base.
Register Here: https://tinyurl.com/2p4b9o6v
Thanks for listening!
Articles Cited:
Apple Security Flaw
https://mashable.com/article/apple-security-flaw-hackers
APT29 Continues Targeting Microsoft 365
https://www.mandiant.com/resources/blog/apt29-continues-targeting-microsoft
Zoom pares back annual forecast:
https://www.cnbc.com/2022/08/22/zoom-zm-earnings-q2-2023.html
Janet Jackson Music Crashes Hard Drives:
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Ep 26 - Living on the Edge
Welcome to The Incident Report Episode 26. Adam and Paul discuss the edge real estate crisis, cloud overspend and a snag in the Citrix buyout.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base.
Register Here: https://tinyurl.com/2p4b9o6v
Thanks for listening!
Articles Cited:
Edge Real Estate Crisis
https://www-edgeir-com.cdn.ampproject.org/c/s/www.edgeir.com/the-coming-crisis-in-edge-real-estate-20220808/amp
Cloud Overspend
https://www.channelpartnerinsight.com/news/4054715/channel-analysts-forrester-organisations-suffering-avoidable-cloud-overspend-report
Citrix Debt Financing Challenge:
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.