According to Forrester.com, "Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond." This translates directly to the way organizations manage their workforce.

In this special edition of the WFM Show, guest speaker Betsy Summers, Principal Analyst on the Future of Work at Forrester will discuss what those shifts are, as she breaks down the top upcoming workforce and WFM trends for us.

What you’ll learn:

- What critical workforce trends to closely watch in 2022.

- How to gain an innovative advantage and match the future of work.

- What strategies and best practices to use to improve employee retention.

- How to boost employee productivity to achieve your goals.

About Forrester:
Forrester helps business and technology leaders use customer obsession to accelerate growth.

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The WFM ShowBy QuinyxSep 08, 2021