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Service Without Excuses

Service Without Excuses

By Rob M Lyon

Service without excuses is a system based on the book we use in our own service business and in our clients business. It’s based on using the assets you have and streamlining every part of your service based business to operate efficiently and with more fun. We interview real entrepreneurs that are in the trenches everyday doing what they discuss, not theory. Join us and help our mastermind community grow.
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Do Postcards, Sales Letters, Direct Mail actually work in 2021????

Service Without ExcusesJan 12, 2021

00:00
41:59
Do Postcards, Sales Letters, Direct Mail actually work in 2021????

Do Postcards, Sales Letters, Direct Mail actually work in 2021????

I feel everything has its place and there is a place for everything, and direct mail is no difference. Planning a tested strategy when it comes to any marketing is the key to any possible success!! In this podcast I talk how direct marketing (ie) Postcards, Sales Letters, Brochures ect to make an impact. I also discuss where and how I would NOT use this media. Take a listen to Season 2/ Episode 3 of the "Service Without Excuses" Podcast


Jan 12, 202141:59
Why a sense of URGENCY is more important than ever

Why a sense of URGENCY is more important than ever

Why a Sense of urgency is more important than even, our clients are going through so many things between the pandemic and a true lack of companies that are able to service their needs. It's been said, and I would agree that that building a business in a down market is often better than in an up one. One reason for that is that you are starting a new benchmark in a turmoil business world. Companies like Amazon (Like it or not) have grown so fast and effective because they are delivering upon just that (A sense of urgency) and here's the thing, you are most likely paying a premium on your purchased because of this. Make sure you are delivering your product or service with an efficient and urgent manner going forward!!


Jan 09, 202137:17
Does Teamwork Matter Today in the Crazy World we are in???

Does Teamwork Matter Today in the Crazy World we are in???

Does teamwork matter anymore, in a world where we’re not working at the same roof. Why is it more important now than ever to improve your communication skills to execute more effectively and to run a more efficient business.

How many are just running a job and barking out orders to the staff and employees without any knowledge of proper leader ship or for that matter an ounce of leader ship at all. Many years ago it was OK to build up a business and not have to worry about management and training, affective training that holds up more than a day you’re working at.

If you can’t learn the craft of effectively communicating with your employees you will never, and I mean never grow your business to the level of deserves. I wrote an article many years ago that was called a person in business versus a business person with a commonality differences were between the two. Both understood the trade well for the most part, but only one knowsHow to properly manage, grow, and train motivated or soon to be motivated employees. They understand the definition of a real scale in a business.
Jan 03, 202113:18
Episode # 14 What's More Important the Price, Product, or Service?? What They Really Buy!!

Episode # 14 What's More Important the Price, Product, or Service?? What They Really Buy!!

We talked about the chicken or the egg in a previous podcast, but it is a question that comes up more often and more common now than ever. What is more important the service and product or the PRICE?? What do our clients really pay for and just maybe they are looking for the best value in the end. What are our client and customers really asking for from us?? In episode # 14 we dive directly into just that and how you can scale and grow your business by understanding this most important dynamic! Price has no long-term value to either side and in the end everyone loses the service professional and the consumer alike, but a product or service does have real value because of all the benefits they offer to your buyer. You will never win a price war, join us to see why!!

Apr 14, 202033:25
Episode # 13 How Do You Adapt When Your World Changes??
Mar 18, 202023:39
Episode # 12 Strategic Partnerships (AKA Joint Ventures) Why are they so important?

Episode # 12 Strategic Partnerships (AKA Joint Ventures) Why are they so important?

Strategic Partnerships IE (JOINT VENTURES) how important are they in the long-term growth of your service based business? Building a report and a common goal to justify and help each other grow has been one of the if not the most successful way to build the "asset" that is your business. Think about the countries all over the world that have a "Strategic Partnership" with the United States to achieve a common goal!!

Feb 21, 202028:39
How important is communication in Selling??

How important is communication in Selling??

It’s said that the oldest profession in the world be a prostitution, but that would be a misnomer because #selling is the oldest profession in the world, even though the ladder would not be is the hardest thing to sell (But it still needs to be sold to someone).The most important part of selling in my opinion is the front line communication with the prospect (which is the hardest) but something very learnable if you are willing to put in the work. In episode # 10 we discuss just that!!

Jan 29, 202023:45
The Lessons I Have Learned From Over 30 Years In The Music Business! What's Relevent For Me?

The Lessons I Have Learned From Over 30 Years In The Music Business! What's Relevent For Me?

We all know there are some very tough and difficult businesses to start and even harder to turn a profit in. When the terrain is rough and extremely unforgiving, with little thought for your feelings. With all the difficulties with industries like the food service/ restaurant or retail operations I can think of non-more difficult than the music business. But with the pressure of hitting on target every time, comes a refined diamond if built correctly. Today we discuss both sides of the Good, The Bad, and The Growth opportunities!!

Jan 15, 202026:14
How I built a Multi-Truck Company In One Of The Smallest Markets In America With Scott Smith #9

How I built a Multi-Truck Company In One Of The Smallest Markets In America With Scott Smith #9

In Episode # 9 we speak with Scott Smith of C&S Carpet Cleaning and #TheCarpetGuy is Meadville, Pa arguably one the smallest and most difficult regions of the county to grow not just a owner operator business but a thriving multi-truck company growing exponentially every year. Scott will put you in the passenger seat on how he did it and continues to grow every day!! He will explain both the disadvantages as well as the advantages to a small market and how everyone can relate. Enjoy our first service pro interview!!
Jan 12, 202038:49
So, What’s The Best Type Of Marketing For My Service Business??

So, What’s The Best Type Of Marketing For My Service Business??

Service Businesses need to be marketed much different from the commodity of retail stores. You are selling the experience of your service, the benefits of selling a USP ( Unique Selling Position) to the customers and clients. They but you ( The Product) and the value your service can offer them!!
Jan 09, 202036:12
What is SEO & Social Media Marketing?? And How Does It Affect My Service Based Business??

What is SEO & Social Media Marketing?? And How Does It Affect My Service Based Business??

There are many misconceptions about SEO and Social Media Marketing, but one thing that’s not confusing is the requirement to have it as an intricate part of your service business. One Episode #7 of Season #1 we discuss with social and SEO maven Rob Hampton of hamptonconsulting.net and seoonfire.biz that there is a massive amount of information you need to know to become and remain a true top tier provider of your service. Listen in detail to this call where we discuss example after example of the need to have it done by an expert that understands your local market!!
Jan 08, 202048:31
Am I Better off Buying a Franchise or Not?

Am I Better off Buying a Franchise or Not?

Am I better off long term Buying a franchise and following the systems and experience they have, or am I better off on my own and hiring a coach, consultant, or mentor to help me get where I need to be? There are advantages as well as disadvantage is to each and an episode number five of season one I take a quick look at both from 17 years of working and managing two of the biggest franchises on the scene today first starting from scratch.
Jan 03, 202034:52
What’s More Important Marketing or Selling? Is it The Chicken or The Egg

What’s More Important Marketing or Selling? Is it The Chicken or The Egg

Understanding the difference between strategic marketing and selling both in person as well as other ways of communication. Marketing is important because it pre-qualifies your prospects into potential clients vs the heavy lifting of selling. The better your product is positioned, the easier the sale. It goes back to everything before is a reason, everything after is an Excuses. If you market your product or service well, but don’t deliver on the sale everyone looses.
Dec 31, 201931:37
What is a “ Service Based Business “ What am I actually selling???

What is a “ Service Based Business “ What am I actually selling???

A service based business is a business that goes into a residential, commercial, or industrial site to perform a trade or specialized service to the consumer. Examples are Carpet Cleaners, HVAC, Plumbers, Pest Control, Realtors, Insurance, Painting, and Landscape services.
Dec 31, 201931:36
Do I really Need a CRM program to grow my Service Based Business?? I have been doing without it!!

Do I really Need a CRM program to grow my Service Based Business?? I have been doing without it!!

In episode #3 of season #1 we discuss the need to have a good CRM program. The benefits of it and the reasons you will never grow and scale without one!! You will learn that it is the Brain of your operation and without it your flying into the clouds without radar!!
Dec 26, 201942:08
Does Your Reputation Matter?? Online is what people see, Offline is what they hear??

Does Your Reputation Matter?? Online is what people see, Offline is what they hear??

In episode 2 of season one we discuss the importance of your reputation to customers and clients and where truly the most valuable asset is? Another episode of pure content with zero filler!!
Dec 24, 201944:29
Service Without Excuses “ The Book Explained”

Service Without Excuses “ The Book Explained”

In our debut episode of Service Without Excuses we discuss the principles of the book and the core to what this podcast is about. Real world professional service business owners and managers that are making it happen right now in our current economy everyday in their market.
Dec 18, 201903:44:58