The Coronavirus and the Independent Retailer Podcast
By ROBERT NEGEN
The Coronavirus and the Independent Retailer PodcastApr 15, 2020
The Final Episode | Coronavirus and The Independent Retailer Podcast Ep. 54
You can watch every episode and more on our website: https://whizbangtraining.com/coronavirus
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A Coronavirus Retrospective | Coronavirus and The Independent Retailer Podcast Ep. 53
Retail Expert Bob Negen takes a look back to the start of the pandemic and remembers the important lessons we have all learned so far.
Tune in tomorrow on Facebook for the final episode of the Coronavirus and The Independent Retailer Podcast.
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Dealing with Uncertainty | Coronavirus and The Independent Retailer Ep. 52
"Everybody's talking at me I don't hear a word they're saying Only the echoes of my mind" ~ Fred Neil
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Pulling Away From The Competition | Coronavirus and The Independent Retailer Ep. 51
Now is the time to shift gears and get on fire for what's next! In episode 51, retail expert Bob Negen discusses pulling away from the competition as retail starts to open back up.
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Rants, Raves, and Reflections | Coronavirus and The Independent Retailer Ep. 50
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The Long Haul | Coronavirus and The Independent Retailer Ep. 49
Be prepared for the unexpected, and don't forget to take care of yourself. In episode 49, retail expert Bob Negen discusses what may be the "New Normal", and preparing yourself, even when it's hard, for the long haul.
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Staying Safe In Your Store | Coronavirus And The Independent Retailer Podcast Ep. 48
Retail Expert Bob Negen recaps some highlights from the live Community Forum and discusses some thoughts on staying safe as you begin to re-open your retail store.
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A Lesson From My Grandpa Nibbelink | Coronavirus and The Independent Retailer Podcast Ep. 47
Don't think about it...just do it: Important lessons from Grandpa Nibbelink.
Should You And Your Staff Wear Masks In Store? | Coronavirus and The Independent Retailer Ep. 46
Today Bob tackles a tough question facing retailers everywhere? He gives his take on what the right way to approach your decision is and how to go about enforcing whatever policy you decide on.
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Adding On Case Study | Coronavirus and The Independent Retailer ep. 45
If we've said it once, we've said it a million times, you MUST become an expert in adding on! Today Bob talks about a case study in why adding on is so effective.
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Dealing With Angry Customers | Coronavirus and The Independent Retailer Podcast Ep. 44
As we move into the next phases of re-opening everyone is encountering different struggles, unfortunately as independent retailers some of these struggles are very angry customers. In this episode Bob talks about some of the best ways to stay safe (and sane) when dealing with these customers.
Customizing Your Customers Shopping Experience | Coronavirus and The Independent Retailer ep. 43
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This is a marathon, not a sprint | Coronavirus and the Independent Retailer Ep. 42
In episode 42, retail expert Bob Negen discusses the unknown, being OK with uncertainty, and embracing the long game.
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The Importance of the Present | Coronavirus and the Independent Retailer Ep. 41
Each day gives us the opportunity to be present. Let go of the past and what things used to be like, let go of the future and what you imagine it could be like... Work in the present day, the current circumstances.
What Post-Pandemic Success Looks Like | Coronavirus and the Independent Retailer Ep. 40
What will retail success look like in the future? What parts of your past store experience can you expand and adapt for all the new ways your customer wants to experience your store? There are many ways to envision success in this time when foot traffic is down, but you need your sales to go up.
Retail Accountability Blueprint | Coronavirus and the Independent Retailer Ep. 39
Creating a business where everyone clearly understands their role is the key to having a business that runs well, has little drama, and gives the owner peace of mind. In today's episode, Bob explores the Retail Accountability Blueprint, a framework for getting this done.
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Creating YOUR New Normal | Coronavirus and The Independent Retailer Podcast Ep. 36
Instead of hoping this epidemic situation will quickly end, we instead have to focus on creating a new normal. Business will be different for the foreseeable future - how are you going to react? How will you adjust, adapt, and advance into the new future? There's much to be hopeful about, but there's no avoiding the fact that many things must change.
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Marketing, Mothers Day and the New Normal | Coronavirus and The Independent Retailer Podcast Ep. 37
Marketing your retail business is changing from the goal of driving people into a store to giving customers many options to buy. In this episode Bob Negen explores this shift and how it affects marketing Mothers Day during a pandemic.
We've consolidated all of our coronavirus related content on our website!
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Honing Your Selling Skills | Coronavirus and the Independent Retailer Ep. 38
Retail is going to change, that much is inevitable. But what isn't going to change is how important selling is to the success of your store. In fact, it's going to be even MORE important going forward that your selling skills are excellent, because every customer is going to be extremely valuable.
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Begin Again... | Coronavirus and the Independent Retailer Ep. 35
Even the most positive business person can have a day that goes sideways. Every store owner has customers get under their skin, an employee that disappoints, family members who make you crazy. It's OK. Give yourself a break and feel what you feel. Then use a strategy touted by mindfulness masters... and begin again. Begin again to feel positive and productive. Begin again to believe in serving your customers. Begin again to have fun and feel happy in your store... And when another bad day comes around, that's ok. Just begin again.
Let's Talk About Crazy People... | Coronavirus and The Independent Retailer Ep. 34
This pandemic has certainly been showing people's true colors, and sometimes these true colors aren't pretty. Today Bob dives into why people are acting the way that they are, and how you can "de-emotionalize" the reactions you're getting.
We've consolidated all of our coronavirus related content on our website! https://whizbangtraining.com/coronavirus
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Effective Communication Amid the Coronavirus | Coronavirus and the Independent Retailer Ep. 33
One of the unavoidable aspects of this pandemic is an enormous amount of emotion, from your customers, from your employees, and in yourself. As you start to think about reopening your store, you’ll likely be on the receiving end of some strong emotion. Today Bob talks about how you can communicate effectively with your customers, and why being extra communicative is especially important during this pandemic.
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Lock Your Customers Down | Coronavirus and the Independent Retailer Ep. 32
As the world moves towards reopening, the concept of an "Emotional Bank Account" is more important than ever. Today Bob talks about how important it is to build a strong emotional connection with your customers, and why doing so will pay off in spades.
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The Great Retail Separation of 2020 | Coronavirus and the Independent Retailer Ep. 31
As things start to SLOWLY reopen across the country, there is a retail reckoning on the horizon. Today Bob talks about the “retailers journey” and the new bar that retailers need to hit in order to be successful. He also gives some ideas for how to transition from “Shopkeeper” to “Retail Pro” and finally to “Entrepreneur as an Artist.”
We've consolidated all of our coronavirus related content on our website!
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A Fundamental Marketing Shift | Coronavirus and the Independent Retailer Ep. 30
At the end of the day, this pandemic is changing the way our world works in ways that we will feel for a very long time. Today Bob talks about the fundamental shift that he sees occurring in the way that independent retailers market their stores, and how good retailers can capitalize on this shift.
We've consolidated all of our coronavirus related content on our website!
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Emerging from Crisis to Opportunity | Coronavirus and the Independent Retailer Ep. 29
Today Bob talks about how the way we approach a crisis affects our ability to see the opportunities that present themselves at the end of a crisis. He talks through the steps you can take to move forward in this crisis and look for opportunities moving forward.
We've consolidated all of our coronavirus related content on our website!
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Reimagining Your Culture | Coronavirus and the Independent Retailer Ep. 28
This pandemic is challenging us all in new ways, but it also giving us opportunities we've never had. In this episode, Bob talks about how you have a unique opportunity to rebuild your culture and come back stronger than ever.
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My BIG Mistake | Coronavirus and The Independent Retailer Ep. 27
Today Bob talks about the big mistake he made in yesterday's podcast and what he's doing to correct it. He also talks about the importance of the HUSTLE and how the best retailers are hustling during this time.
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Three Critical Perspectives | Coronavirus and The Independent Retailer Ep. 26
In today's episode, Bob reminds us all that everything is about perspective, even during a pandemic. He goes through three important perspectives to keep in mind while moving forward with your business and your life during these times.
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Getting The Most From Every Customer | Coronavirus and The Independent Retailer Ep. 25
Today Bob builds on yesterdays podcast and talks about why it's so important to get the most out of every customer during this pandemic. He also gives you some ideas for how to give every customer an exceptional experience - even during a quarantine.
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Coronavirus and Independent Retailers - Episode 24 - April 16, 2020
How Do You Do Business During a Pandemic? Even during these crazy times business owners continue to hustle and provide amazing experiences for their customers. In episode 24, Bob talks about an awesome experience he had, and how you all can learn from it.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 23 - April 15, 2020
Your Secret Marketing Weapon. Retail expert Bob Negen discusses the secret marketing weapon that everyone has but no one talks about in episode 23 of the Coronavirus and Independent Retailers Podcast.
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Coronavirus and Independent Retailers - Episode 22 - April 14, 2020
The Rightsizing of Retail...and what it means for you. In episode 22 of the podcast, retail expert Bob Negen talks about the natural "self-correction" that is occurring as a result of the coronavirus pandemic. It's painful, but it also represents an opportunity.
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Coronavirus and Independent Retailers - Episode 21 - April 13, 2020
The New Normal. In episode 21, Bob reflects on the importance of being present and proactive during this new experience with the pandemic.
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Coronavirus and Independent Retailers - Episode 20 - April 10, 2020
When you feel like giving up...Bob asks you, the retailers, to ask yourself some tough questions in episode 20 of the podcast. Once you answer those questions, and if you are still determined to get through to the other side of this pandemic, start with these 3 things...
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 19 - April 9, 2020
Build Your Dream Business. In episode 19, Bob follows up on yesterday's episode about vision and discusses the next step...putting your vision to work in your retail business.
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Coronavirus and Independent Retailers - Episode 18 - April 8, 2020
Build a better tomorrow. In episode 18, Bob Negen shares why "visioning" is such a powerful technique to build a better future.
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Coronavirus and Independent Retailers - Episode 17 - April 7, 2020
It is going to end! Retail expert Bob Negen talks about focusing on the fundamentals and preparing for the end of the coronavirus pandemic in episode 17 of the Coronavirus and Independent Retailers Podcast.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 16 - April 6, 2020
Must know strategies! The Paycheck Protection Program has begun, but it has come with a whole new set headaches. In episode 16 of the podcast, Bob talks about patience and due diligence being key in dealing with the frustrations of the day.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 15 - April 3, 2020
Beating Burnout! In episode 15 of the podcast, Bob discusses dealing with stress and burnout during this pandemic when you are probably working harder than you've ever had too for every single dollar.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Podcast Bonus Episode: Bob interviews Marc Weiss from Management One about how the best retailers are preparing now for the end of the Coronavirus pandemic.
In this special bonus episode, Bob interviews CEO of Management One (https://www.management-one.com/), Marc Weiss about what the best retailers will be doing to help position themselves for success when these uncertain times end. They talk supply chain management, store sales statistics, and negotiations
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 14 - April 2, 2020
Unforeseen Benefits of a Crisis. In episode 14 of the podcast, retail expert Bob Negen discusses the importance of looking at the upside, and taking advantage of the circumstances created by the coronavirus pandemic.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 13 - April 1, 2020
Don't let the haters bring you down! In episode 13, Bob dives into dealing with the haters during this pandemic when all aspects of your business may be in flux.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 12 - March 31, 2020
Do Good Now, Be Great Later. Episode 12 of the podcast is all about supporting your community and generating goodwill.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Coronavirus and Independent Retailers - Episode 11 - March 30, 2020
Moving Forward As The World Falls Apart. In episode 11 of the podcast, Bob explores how to keep moving forward when it feels like the whole world is falling apart.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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Podcast Bonus Episode: Bob interviews Crystal Vilkaitis of Crystal Media about Social Selling
In this special bonus episode, Bob talks to our favorite retail social media expert, Cyrstal Vilkaitis from Crystal Media. They talk everything from engaging your social media audiences, social selling, and using ads to increase views to their predictions for the future of "pay-for-play" on Facebook. If you are interested in learning more about Crystal Vilkaitis, Crystal Media and Social Selling Courses, you can get more information here: https://crystalmedia.ontraport.com/t?orid=4493&opid=28
WhizBang! Retail Training is working daily to deliver up-to-date news, information, inspiration, and resources to the entire retail community. For more information, please visit https://whizbangtraining.com/coronavirus/
Special Episode: Bob talks with Canadian Retail Store Owner Bob Zechel from Cloud Nine Pajamas
In this special bonus episode, Bob talks to Bob Zechel, a super-smart Canadian retail store owner, lawyer, and Platinum Mastermind Group alumni. Together with his wife and daughters, Bob is the owner of five Cloud Nine Pajama (https://www.cloudninepajamas.com) stores in Alberta, Canada and talks about some of the things he's doing to get through these uncertain times. Including taking a pause, rating your vendors, and landlord negotiations.
WhizBang! Retail Training is working daily to deliver up-to-date news, information, inspiration and resources to the entire retail community. For more information, please visit https://whizbangtraining.com/coronavirus/
Coronavirus and Independent Retailers - Episode 10 - March 27, 2020
You can't "get" from a tightened fist. In episode 10, retail expert Bob Negen talks about the importance of being a good person, both personally and professionally, during the coronavirus pandemic. The rewards from which will come when this epidemic is over.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
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For more information, please visit us at https://whizbangtraining.com/
Coronavirus and Independent Retailers - Episode 9 - March 26, 2020
In episode 9, Bob continues the discussion on dealing with staff and employees in the midst of the coronavirus pandemic.
If you would like to listen to the podcast live, join us weekdays at 9:30 am EST on our Facebook page: https://www.facebook.com/WhizBangTraining/
If you are an independent retailer and want to join the discussion, please come join our free Facebook group: https://www.facebook.com/groups/WhizBangTraining/
For more information, please visit us at https://whizbangtraining.com/
Special Episode: Bob Interviews Certified Small Business Advisor, Eric Seifert
In this special bonus episode, we'll talk to a certified small business advisor, Eric Seifert of Left Coast Capital Resources about what is available from the SBA, what might happen with the current legislation, and get his practical advice on how to deal with this financial situation.
For more information about Eric Seifert, visit www.leftcoastcapital.com
WhizBang! Retail Training is working daily to deliver up-to-date news, information, inspiration and resources to the entire retail community. For more information, please visit https://whizbangtraining.com/coronavirus/