![Tea With Tobi☕️](https://s3-us-west-2.amazonaws.com/anchor-generated-image-bank/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Tea With Tobi☕️
By Tobi Alli-Usman
![Currently playing episode](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Tea With Tobi☕️Jun 24, 2020
![Using Video To Promote Your Care Home In A Positive Light Post COVID-19](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Using Video To Promote Your Care Home In A Positive Light Post COVID-19
The best way to combat the negativity from the national media surrounding care homes during COVID-19 is to promote positive stories.
On this week's #TeaWithTobi☕️ we are joined by York Woodford-Smith and Adam James to discuss how care homes can use video and local media to reduce the effects of the negative publicity they've been receiving over the past couple of months - at no fault of their own.
We discuss the types of stories that will reduce the concerns of families and give local media journalists the positive care home stories they are calling out for!
Find York & Adam here:
York Woodford-Smith Linkedin
Adam James Linkedin
Resources mentioned:
York's video starring Molly
Special thanks to our season sponsor The Access Group:
The Access Group is the largest supplier of software to social care providers in the UK. Over 8000 care settings use Access’ integrated, comprehensive systems to deliver safer, higher quality care with greater efficiency. Access’ systems for care providers range from scheduling and rostering, eMAR and medication management, electronic care records, care delivery, risk and governance, recruitment and much more.
https://www.theaccessgroup.com/care-management/
![How to Calculate the Value of a Home Care Customer](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How to Calculate the Value of a Home Care Customer
The best way to determine what to spend on growing your #homecare business is to know how much each customer is actually worth to you.
However, without having physical assets like #carehomes do, this might not seem like a straightforward process.
That's why on this week's #TeaWithTobi☕️ we've invited back legend in home care growth, Simon Crowther, to explain exactly how you can calculate the value of your home care customers.
Plus, with recent events heightening the demand for home care, Simon shares some pointers for anyone interested in this business. We ask him about determining your target area and even what to look for when buying an existing home care business.
You won't want to miss this one!
Find Simon here:
https://careskilled.co.uk/
simon@careskilled.co.uk
https://www.linkedin.com/in/neil-eastwood-334344/
Resources mentioned:
The E-Myth Revisited - Michael E. Gerber
Special thanks to our season sponsor The Access Group:
The Access Group is the largest supplier of software to social care providers in the UK. Over 8000 care settings use Access’ integrated, comprehensive systems to deliver safer, higher quality care with greater efficiency. Access’ systems for care providers range from scheduling and rostering, eMAR and medication management, electronic care records, care delivery, risk and governance, recruitment and much more.
https://www.theaccessgroup.com/care-management/
![How To Improve Your Care Business' Sales and Recruitment Processes](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How To Improve Your Care Business' Sales and Recruitment Processes
At Smooth we're huge advocates for #carehome and #homecare businesses implementing strict processes into their sales and recruitment activities.
Therefore, on this week's #TeaWithTobi☕️ we put Tobi himself under the spotlight to share what an ideal process would look like to get the highest ROI from your marketing campaigns.
Find Tobi here:
team@smooth-digital.co.uk
https://smooth.digital/
https://www.linkedin.com/in/tobialliusman/
Resources mentioned:
Shared Spreadsheet - Google Sheets
CRM - Google Streak, HubSpot
Video Emails - Bonjoro
Special thanks to our season sponsor The Access Group:
The Access Group is the largest supplier of software to social care providers in the UK. Over 8000 care settings use Access’ integrated, comprehensive systems to deliver safer, higher quality care with greater efficiency. Access’ systems for care providers range from scheduling and rostering, eMAR and medication management, electronic care records, care delivery, risk and governance, recruitment and much more.
https://www.theaccessgroup.com/care-management/
![Home Care Now & In The Future - COVID-19 Edition](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Home Care Now & In The Future - COVID-19 Edition
On this week's #TeaWithTobi☕️ we speak to Barnet Carers' CEO @Michael Rich about the data from a recent carer survey they conducted during the COVID-19 pandemic.
Mike share's his thoughts on the implications the data will have on #homecare (and #carehome) businesses as well as some of the things his company are doing to combat the issues.
Find Mike here:
https://www.linkedin.com/in/michaeljamesrich/
Resources mentioned:
Barnet Carers' Survey -
https://drive.google.com/file/d/1-9i8W1EWNEgjU_DGMHU_gihFy4cHKFc0/view?usp=sharing
Special thanks to our season sponsor The Access Group:
The Access Group is the largest supplier of software to social care providers in the UK. Over 8000 care settings use Access’ integrated, comprehensive systems to deliver safer, higher quality care with greater efficiency. Access’ systems for care providers range from scheduling and rostering, eMAR and medication management, electronic care records, care delivery, risk and governance, recruitment and much more.https://www.theaccessgroup.com/care-management/
![What Should You Include In Your Business Continuity Plan For COVID-19](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
What Should You Include In Your Business Continuity Plan For COVID-19
You could never have accounted for an event such as COVID-19 in the business continuity plan of your care home or home care business.
However, now more than ever you need to keep your plan updated in line with the changing situation. Your business continuity plan is key to helping your business come through the crisis and demonstrate compliance in your actions down the line.
Therefore, we're kicking off #TeaWithTobi☕️ Season 3 with care quality and compliance expert Martin Lowthian, who's advice will help ensure your care business, staff and people under your care get through COVID-19 safely.
Find Martin here:
theaccessgroup.com/hsc
https://www.linkedin.com/in/martin-lowthian-1090961a/?originalSubdomain=uk
Resources mentioned:
E-learning: eLFY
https://elearningforyou.co.uk/
Special thanks to our season sponsor The Access Group: The Access Group is the largest supplier of software to social care providers in the UK. Over 8000 care settings use Access’ integrated, comprehensive systems to deliver safer, higher quality care with greater efficiency. Access’ systems for care providers range from scheduling and rostering, eMAR and medication management, electronic care records, care delivery, risk and governance, recruitment and much more.
theaccessgroup.com/hsc
![How to Get An Outstanding Quality Care Home](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How to Get An Outstanding Quality Care Home
The easiest way to market a product or service is to have a good quality product that people want to buy! That's why you want your care home to be rated as highly as possible.
On this week's #TeaWithTobi☕️ we are joined by author and care home quality expert Issac Theophilos who shares his knowledge on how he helps care home owners get to CQC's 'Outstanding' rating.
Find Issac here:
https://www.linkedin.com/in/issactheophilos/
https://outstandingcarehomes.co.uk/
https://twitter.com/ISSACTHEOPHILOS
Resources mentioned:
How to Get Outstanding: Issac Theophilos
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care.
Find out more here:
https://www.everylifetechnologies.com/
![How An Animation Video Could Be A Good Investment For Your Care Business](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How An Animation Video Could Be A Good Investment For Your Care Business
Online video consumption has increased dramatically in recent years, and it's only set to keep increasing!
But do videos really work in the care sector and should you choose an animated video over a live video?
On this week's #TeaWithTobi☕️ we're joined by healthcare video animation artist Kim Emson who shares her views on how video can help your #homecare or #carehome business.
Find Kim here:
https://www.linkedin.com/in/kim-emson-animator/https://kimemsonanimates.com/
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care.
Find out more here:
https://www.everylifetechnologies.com/
![Embracing Digital Technology In The Care Sector](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Embracing Digital Technology In The Care Sector
With technology rapidly changing business and consumer behaviour, the care sector needs to keep up. Change can be scary and technology intimidating but the benefits for savvy home care and care home business owners who embrace innovative technology are endless.
On this week's #TeaWithTobi☕️ we're joined by Tina Farouk from EveryLife Technologies, to dispel some of the myths around care sector tech and understand how care planning technology can help your business. We also discuss the need to embrace change in general within the sector and learn about the need for unity and identity in the sector through The Care Badge.
Find Tina here:
https://www.linkedin.com/in/anoushkam79/
https://www.everylifetechnologies.com/
Resources mentioned:
Who Moved My Cheese: https://www.youtube.com/watch?v=5o-hnbvMYcM
The Care Badge: https://www.thecarebadge.org/
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care.
Find out more here:
https://www.everylifetechnologies.com/
![How To Attract Private Care Clients Using Media & PR](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How To Attract Private Care Clients Using Media & PR
Are you using PR to grow and market your care home or home care business? What even is PR exactly?
If you're curious about the answers to those questions then you'll want to watch this episode of #TeaWithTobi☕️ where we hear some golden nuggets from the world of PR. We're joined by the go-to guy for PR in the care sector Adam James, who spent 15 years as a journalist and knows exactly the what, when and how of stories you need to pitch to journalists to be featured in your local media outlets.
If you want to be front page news definitely don't miss this one!
Find Adam here:
hello@springup-pr.com
www.springup-pr.com/uk
https://www.linkedin.com/in/%E2%98%85-adam-james-%E2%98%85-0768ab24/
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care. Find out more here:
https://www.everylifetechnologies.com/
![How To Raise The Bar For Your Care Business](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How To Raise The Bar For Your Care Business
Are you looking to grow your business but don't feel like you're making the progress you'd like to be?
On this week's #TeaWithTobi☕️ Sue Jones joins us to discuss all things business development in the care sector. Sue worked as a business performance manager at Home Instead, in charge of helping 30 franchise owners grow their businesses and ensure they ran as well oiled machines.
Sue shares some unique insights into what great care businesses look like and what you need to keep in mind in order to grow your care business for longevity.
Find Sue here:
https://raisingthebarincare.co.uk/https://www.linkedin.com/in/susan-jones-bsc-hons-psychology-a270ba21/
Resources mentioned:
The 4 Disciplines Of Execution - Chris McChesney, Jim Huling, and Sean Covey
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care. Find out more here: https://www.everylifetechnologies.com/
![How To Use Content To Market Your Care Business](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How To Use Content To Market Your Care Business
Want your care business to appear higher on the organic search results of Google? Want customers to buy into your brand?
Who wouldn't!
On this week's #TeaWithTobi☕️ we discuss everything to do with content marketing for #homecare and #carehome businesses with the masters of SEO in the care sector: Alfie Jones and Heather Murray.
You'll learn what content is, the types of content you should by creating in the care sector, why you should have a Google My Business account for your care business and much much more.
Find Alfie & Heather here:
heather@cahootmarketing.com
https://www.cahootmarketing.com/https://www.linkedin.com/in/heather-murray-8119997b/
Resources mentioned:
Care Content Calendar - email heather@cahootmarketing.com for your free copy
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care.
Find out more here:https://www.everylifetechnologies.com/
![The Secrets To Recruiting And Retaining Care Staff](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
The Secrets To Recruiting And Retaining Care Staff
There's no shortage of media articles declaring a "recruitment crisis" in the UK care sector and predicting a deficit of #carers to meet the needs of an ageing population. However, in our experience care recruitment doesn't need to be as difficult as it's made out to be!
Therefore, on this week's #TeaWithTobi☕️ we have none other than the master of care recruitment Neil Eastwood to discuss tactics to help your #homecare or #carehome business prosper whilst others fall into the crisis!
This isn't your run of the mill appearance from Neil either, as we ask questions that get Neil to share practical measures you can take to streamline your recruitment process in line with changing behaviour amongst job hunters!
Find Neil here:
neil@carefriends.co.uk
http://www.savingsocialcare.com/
https://www.linkedin.com/in/neil-eastwood-334344/
Resources mentioned
Saving Social Care - Neil Eastwood
Nudge - Richard H Thaler
Hooked - Nir Eyal & Ryan Hoover
Slack Tool: https://slack.com/intl/en-gb/
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care. Find out more here:
![What Can Care Companies Do To Empower Their Staff?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
What Can Care Companies Do To Empower Their Staff?
Leadership is key to an outstanding performing care business, but it's not often an area that is actively developed at every level within care businesses.
On this week's #TeaWithTobi☕️ we discuss why a leadership culture is so important in your #carehome or #homecare business and give you some practicle exercises you can do to start empowering your staff and reaping the benefits of a strong leadership culture.
Find Sophie here:
https://www.linkedin.com/in/sophiecoulthard/
Resources mentioned
The Care Leader's Handbook - Sophie & Rob Coulthard
Skill Will Matrix: https://drive.google.com/file/d/1StQdnmS1Kix_hFYHNiA_yt5M57snGWSV/view?usp=sharing
Special thanks to our season sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care. Find out more here:
![How to grow your home care business - with Simon Crowther (S2 Ep1)](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
How to grow your home care business - with Simon Crowther (S2 Ep1)
We kick off Tea With Tobi☕️ Season 2 with a fantastic episode packed with practical advice from a legend in #homecare business growth: Simon Crowther.
Discover the core elements that allowed Simon to grow his own home care business from one hands-on office with his brother to 7 autonomous offices with almost 500 staff that were bought by a PLC.
Resources mentioned
- Built to Sell - John Warrillow
- The E-Myth Revisited - Michael E. Gerber
- Values Based Recruitment - Skills For Care
Get in touch with Simon at:
https://careskilled.co.uk/
simon@careskilled.co.uk
More info on our sponsor everyLIFE Technologies:
everyLIFE Technologies are creators of the PASSsystem, a digital care planning solution that is proven to improve business efficiency, help you stay compliant, allow you to evidence accountability and provide the best quality care. Visit their website for more information: https://www.everylifetechnologies.com/
![What Keywords Generate The Most Leads In The Care Sector?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
What Keywords Generate The Most Leads In The Care Sector?
We get asked this question all the time when people find out we specialise in home care and care home digital marketing. Today on #TeaWithTobi we answer it!
![Should Your Care Business Have Price On Its Website?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Should Your Care Business Have Price On Its Website?
Are your care home or home care staff spending too much time following up on leads that aren't able to afford your fees? Are you wondering if you should include price on your website to combat this? On this week's #TeaWithTobi we give you some tried and tested strategies to prevent this problem.
![What Can Smooth Digital Do For My Care Business?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
What Can Smooth Digital Do For My Care Business?
Watching our videos, do you ever wonder what we actually do and how we might be able to help your care home or home care business?
Well someone asked and today we've answered on this week's #teawithtobi.
![Is There a Broken Cog in Your Care Business?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Is There a Broken Cog in Your Care Business?
Are you spending money on marketing your care business only to have it spoiled at the last step because of a broken cog in your organisation?
Tobi explains why poor lead handling practices may be having a detrimental effect on your marketing campaigns.
![Is Google's Advice Useful Or A Money Making Scheme](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Is Google's Advice Useful Or A Money Making Scheme
Is the advice from Google's representatives useful or just a way to get you to spend more money on their platform?
If your home care or care home business is running Google Ads, you'll definitely want to watch this week's #teawithtobi
![Does My Care Business Really Need A Blog?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Does My Care Business Really Need A Blog?
Should your care home or home care business have a blog?
Watch the latest #TeaWithTobi and learn exactly why blogging is so powerful and should be a part of every care businesses digital marketing plan.
![Practical Tips For Using Facebook In The Care Sector](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Practical Tips For Using Facebook In The Care Sector
The way you use Facebook differs by sector...so how should Facebook be used in home care and care home businesses? Find out in the latest TeaWithTobi!
![Where Should Care Sector Businesses Buy Ads First: Google or Facebook?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Where Should Care Sector Businesses Buy Ads First: Google or Facebook?
So you want to buy ads online for your care business, but should you start with Google or Facebook?
Well, the answer varies by industry, so make sure you watch this week's #TeaWithTobi for a care home and home care focused answer.
![Why Is My Care Home & Home Care Website Traffic Not Leading To Enquiries?](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo400/2706820/2706820-1601998396298-b1b2879f2f124.jpg)
Why Is My Care Home & Home Care Website Traffic Not Leading To Enquiries?
Home care and care home marketing specialist Tobi Alli-Usman shares his tips on increasing website conversions in the care sector. Are you wondering if you should include price on your website to combat this? On this week's #TeaWithTobi we give you some tried and tested strategies to prevent this problem.