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The Human Factor

The Human Factor

By Katy Lee

The Human Factor - looking at the marginal gains in Aviation Safety. I’m Katy, an Airline Pilot & Human Factors specialist, and together, we'll look at what we can learn from a different Aviation incident in every episode, and how these lessons can be applied to our everyday lives and to other industries. Follow me on Twitter @katherinealee
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Episode 10 - BEA Flight 548 and authority gradients

The Human FactorJan 07, 2022

00:00
16:24
Episode 10 - BEA Flight 548 and authority gradients

Episode 10 - BEA Flight 548 and authority gradients

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.

This week, we look at British European Airways Flight 548, a Hawker Siddeley Trident which crashed shortly after take-off from Heathrow Airport in 1972. What happened? Could it have been avoided? And what did we learn from this tragedy?

Jan 07, 202216:24
Episode 9 - Eastern Airlines Flight 401 and attention capture

Episode 9 - Eastern Airlines Flight 401 and attention capture

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.

This week, we look at Eastern Airlines Flight 401, a Lockheed Tristar which crashed into the Florida Everglades in 1972. What happened? Could it have been avoided? And what did we learn from this tragedy?

Nov 25, 202113:01
Episode 8 - The Zagreb Incident and commonality of language

Episode 8 - The Zagreb Incident and commonality of language

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.

This week, we look at the Zagreb Incident, a mid-air collision that occurred in 1976 between a British Airways Trident and an Inex-Adria DC-9. What happened? Could it have been avoided? And what did we learn from this tragedy?

Oct 26, 202115:52
Episode 7 - Crossair Flight 3597 and challenging authority

Episode 7 - Crossair Flight 3597 and challenging authority

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.

This week, we look at Crossair flight 3597, an Avro RJ which crashed into a hillside on approach to Zurich airport in 2001. What happened? Could it have been avoided? And what did we learn from this tragedy?

Oct 04, 202117:46
Bonus Episode - XW666 and some difficult decision making

Bonus Episode - XW666 and some difficult decision making

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and to take away into the rest of our lives, too.


This week, in a special bonus short episode, we look at XW666, a Royal Air Force Nimrod R.1 which ditched off the coast of Scotland in 1995. What happened? Could it have been avoided? And what can we learn about decision making under pressure?

Sep 13, 202108:41
Episode 6 - Empire Airlines Flight 8284 and the challenges of rank

Episode 6 - Empire Airlines Flight 8284 and the challenges of rank

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and to take away into the rest of our lives, too.

This week, we look at Empire Airlines Flight 8284, an ATR-42 that crashed just short of the runway in Lubbock, Texas, on the 27 January 2009, writing off the aircraft after it burst into flames. What happened? Could it have been avoided? And what can we learn about challenging authority?

Sep 09, 202121:05
Episode 5 - Colgan Air Flight 3407 and the need for a Just Culture

Episode 5 - Colgan Air Flight 3407 and the need for a Just Culture

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and to take away into the rest of our lives, too.

This week, we look at Colgan Air Flight 3407, a Bombardier Q400 that stalled in icing conditions on approach into Buffalo, New York, in 2009, killing all on board. What happened? Could it have been avoided? And what did we learn from this tragedy?

Sep 02, 202116:52
Episode 4 - Saudia Flight 163 and inattention bias

Episode 4 - Saudia Flight 163 and inattention bias

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.

This week, we look at Saudia Flight 163, a Lockheed Tristar that had a cargo fire and landed safely, yet resulted in the death of all on board. What happened? Could it have been avoided? And what did we learn from this tragedy?

Aug 26, 202118:15
Episode 3 - Helios Flight 522 and the risk of Confirmation Bias

Episode 3 - Helios Flight 522 and the risk of Confirmation Bias

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.

This week, we look at Helios Flight 522, a Boeing 737 that suffered from fuel starvation as a result of a slow depressurisation in 2005, killing all on board. What happened? Could it have been avoided? And what did we learn from this tragedy?

Aug 18, 202118:22
Episode 2 - Dan Air Flight 1008 and the challenges of Mental Modelling

Episode 2 - Dan Air Flight 1008 and the challenges of Mental Modelling

Join me, Katy, in The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.


This week, we look at Dan Air Flight 1008, a Boeing 727 that crashed into the mountains of Tenerife in 1980, killing all on board. What happened? Could it have been avoided? And what did we learn from this tragedy?

Aug 09, 202118:27
Episode 1 - 'November Oscar' and the normalisation of deviation

Episode 1 - 'November Oscar' and the normalisation of deviation

Join me, Katy, in the first full-length episode of The Human Factor as we delve into an aviation incident and see what we can learn from it, for aviation and for our everyday lives.


Today we look at the 'November Oscar' incident and the normalisation of deviation, as well as how important a Just Culture can be.

Aug 02, 202117:51
The Human Factor - Trailer

The Human Factor - Trailer

Join me, Katy, as we learn about The Human Factor - what is at the margins of aviation safety, and how can we learn from things that have gone wrong? These lessons can be taken into just about every aspect of life. 


In each episode, we'll be talking about a different Aviation incident and how 

Jul 23, 202104:09