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As The World Churns

As The World Churns

By UserIQ

Looking to avoid some unpleasant churn melodrama? If so, "As the World Churns" is the podcast for you. All episodes are under 20 minutes. Which means you can listen during your lunch hour and still have time to do whatever it is that you do.

This is the only customer success podcast on the internet presented by UserIQ. Join host Justin Rubner as he interviews your favorite industry experts and gets to the bottom of your CS conundrums.
Where to listen
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Apple Podcasts

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Google Podcasts

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Spotify

Customer Success and Sales: How to align for the best outcome
Customer Success and Sales: How to align for the best outcome
Join guest Markus Rentsch to learn how to handle the sales to CS and handoff and make sure you're delivering quick wins for your customers. Reducing churn early on is the name of the game. 
17:37
February 21, 2022
We’re not support! Getting everyone aligned around CS as a strategic function
We’re not support! Getting everyone aligned around CS as a strategic function
Join Mike Cardona on this week's episode of As The World Churns as we discuss the difference between customer success and support.
14:16
February 15, 2022
We’re growing - now what? Ways CS teams can accommodate more customers
We’re growing - now what? Ways CS teams can accommodate more customers
Join Founder, CEO and Leadership Coach from 30 Day Leadership, Nils Vinje. We're talking all things scaling. 
19:56
February 08, 2022
All about value: Moving CSMs from pitching features to selling solutions
All about value: Moving CSMs from pitching features to selling solutions
Guest panelist Brian Nicholls joins host Justin Rubner to discuss what he's learned from his time at UserIQ and leading a customer success team.
18:29
January 31, 2022
Making renewals simple: How analytics and reporting can help seal the deal
Making renewals simple: How analytics and reporting can help seal the deal
Join CS expert Guy Rahamim for a discussion about all things analytics and how it leads to renewals.
19:54
January 25, 2022
Advanced customer psych: Identifying personality archetypes to achieve success
Advanced customer psych: Identifying personality archetypes to achieve success
Join Jan Young, customer success consultant, Top 100 SuccessHACKER CS strategist, founding member of CS Insider and board member for Gain Grow Retain as she discusses the best-suited personalities for customer success.
19:55
January 13, 2022
From bugs to bad UX: How to CSM when your product sucks
From bugs to bad UX: How to CSM when your product sucks
Join special guest Jared Orr, Senior CSM, top 100 SuccessHACKER CS Strategist and host of the Founders and Mentors Podcast as he talks about facing product issues head on with your customer. 
17:39
January 13, 2022
I didn’t see that coming: Red flags to look for in your next CS job interview
I didn’t see that coming: Red flags to look for in your next CS job interview
Join Erika Villarreal, Senior CSM, Top 100 SuccessHACKER CS Strategist and personal brand advocate as she discusses what to keep an eye out for during your next job interview. 
19:56
January 13, 2022