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The Client Experience Collaborative Podcast

The Client Experience Collaborative Podcast

By The CX Collaborative
Welcome to the Client Experience Collaborative Podcast. These three CX industry veterans, Ryan Suydam (Client Savvy), Steven Keith (CX Pilots), and Blake Godwin (Client Savvy), are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX. Join them on this info-packed bi-weekly podcast as they untangle the world of Client and Employee Experience for firms who want to become more experience-led.

Be sure to visit our website at www.clientexperience.com and subscribe to the podcast on your favorite podcast app.
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How to Introduce Client Experience to Clients
Client experience management is a great way to driven revenue, referrals, and repeat business.  Ensure your employees understand what it is and the benefits it provides prior to introducing it to your clients.  A client-first, data-driven approach is a great way to get your business and your team aligned on what matters most to positively differentiate your firm moving forward.
33:51
January 21, 2021
Perceived Risks and Fears of Client Experience
In this episode, the CX leaders discuss the perceived risks and fears they hear about when discussing the development and implementation of a CX management program.
35:10
January 18, 2021
Client Experience and COVID-19
In this episode, the CX leaders discuss what client experience looks like during COVID-19 and what adjustments you need to make in light of the current environment. This is a great episode for anyone thinking about how to adjust their client experience management program in the midst of a pandemic to drive revenue, repeat business, and referrals.
31:39
January 17, 2021
Getting Started with Client Experience
The Client Experience leaders share their thoughts on how professional services firms can get started implementing a client experience management program.
43:02
January 17, 2021
How Client Experience Impacts Mergers & Acquisitions
In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC to discuss how client experience can impact valuation and M&A potential for a professional services firm. The CX Leaders are Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client experience and employee experience innovators and pioneers helping professional services firms understand and master the science and art of experience. This is a great episode for anyone contemplating implementing a customer experience management program to drive revenue, repeat business, referrals, as well as increase the value of their firm.
34:54
January 8, 2021
Operations within Client and Employee Experience
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode, our leaders discuss organizationally altering your client experience journey. They discuss how you can deeply infuse CX and EX within an organization. Some of the discussions will touch on how operations can formalize client experience within your firm. How does your firm deliver a truly great experience operationally?  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.
29:39
August 26, 2020
Cross Organizational Benefits of CX & EX
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In the next episode of this series, the CX leaders discuss operations, marketing, and business development within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. They discuss how CX touches every aspect of your organization. This is the perfect episode for firm leaders and divisional managers across organizations who want to challenge their culture and implement a client experience initiative for their organization. Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.
46:03
August 12, 2020
Infusing Client Experience into Operations, Marketing, and Business Development
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode the CX leaders discuss operations, marketing, and business development within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. They discuss how CX touches every aspect of your organization. This is the perfect episode for firm leaders and divisional managers across organizations who want to challenge their culture and implement a client experience initiative for their organization.  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.
38:42
July 29, 2020
Change Management in Professional Services (Part 2)
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode (a two-part series) the CX leaders discuss change management within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. This episode features Tim Schroeder from Neumann Monson who discusses his firm's journey on their path to client experience excellence. This ever-evolving journey never ends, as Tim explains throughout the episode.  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.
41:20
July 16, 2020
Change Management in Professional Services (Part 1)
The Client Experience Podcast presents its 6th episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience.  In this episode (a two-part series) the CX leaders discuss change management within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. Make sure to join us on our next episode with Tim Schroeder from Neumann Monson to continue the conversation.  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.
46:37
July 1, 2020
How CX & EX create award winning firms with Chad Clinehens
The Client Experience Podcast presents its 5th episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy) along with our guest, Chad Clinehens, CEO from Zweig Group. In this episode, Chad joins in the conversation to talk about how a formalized Client Experience and Employee Experience program can play a big part in firms being recognized as the “Best Firm to Work For” and what those firms are doing differently to win those awards. Make sure to visit our website at http://www.clientexperience.com/ or leave us a message via Anchor (https://anchor.fm/clientexperience/message) to be featured in our next episode.
53:04
June 17, 2020
Client Experience for Mergers and Acquisitions
The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode, we discuss mergers and acquisitions, especially during this current situation.  Make sure to visit our website at http://www.clientexperience.com/ or leave us a message via Anchor (https://anchor.fm/clientexperience/message) to be featured in our next episode.
38:45
June 3, 2020
Value Creations for Clients in a Crisis
The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX and EX. In this episode, we discuss how firms can be innovative and drive value for clients during challenging times, innovative ideas for remote work, and finding new ways to remotely interact with those that matter most in your lives and within your organizations. Make sure to visit our website at http://www.clientexperience.com/ or leave us a message via Anchor (https://anchor.fm/clientexperience/message) to be featured in our next episode.
37:48
May 20, 2020
Client Experience in a Changing Landscape
The Client Experience Podcast presents its second episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX and EX. In this episode, we discuss how firms can be innovative with their crisis responses, dealing with remote work, and finding new ways to remotely interact with their clients. Make sure to visit our website at www.clientexperience.com or leave us a message via Anchor to be featured in our next episode.
30:46
May 6, 2020
Embracing Client Experience During Coronavirus
The Client Experience Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX. In this episode, we discuss how firms can be innovative with their COVID-19 responses, dealing with remote work, and finding new ways to remotely interact with their clients.  Make sure to visit our website at www.clientexperience.com or leave us a message via Anchor to be featured in our next episode. 
30:36
April 22, 2020
Welcome to The Client Experience Collaborative Podcast
Thanks for joining us for The Client Experience Collaborative podcast. We're excited to be introducing the show and bringing you new episodes every two weeks. This podcast collaboration will dive deep into Client Experience for Professional Services. We will speak with experts and practitioners throughout the industries we serve. This collaboration is made possible by Client Savvy and CX Pilots. Make sure to tune in for our first episode release, coming soon. 
00:55
April 14, 2020