For this episode of Conversations w/ Conversocial, we caught up with our very own VP of Product Anish Bhatt to take a closer look at how bots are transforming the contact center.
- Why it's easier to integrate bots and messaging from the same vendor
- The benefits of bot & human collaboration for the customer
- How every agent can have their own bot assistant with the launch of Agent Assist
This episode of Conversations w/ Conversocial is truly enlightening. Adam shares his experiences of leading the digital transformation of Starbucks - from sending out millions of coupons in the mail to building an app that drives billions of dollars of revenue each year.
Along the way, we touch on:
- How to map out and evaluate customer touch points
- How to get buy-in from the people who sign the checks
- How to identify opportunities for innovation
- The value of harnessing a cross-functional team
It was an absolute pleasure speaking with Adam and make sure you check out Brightloom to see what his current venture is all about.