The impact of COVID-19 caused people to retreat to their homes, but consumer spending has led to an unexpected boom of economic activity. This shift, combined with existing demographic, economic, and cultural tailwinds has resulted in a favorable market forecast for home service businesses. We dive into these factors and discuss why things are looking very bright for businesses in home service industries.
Customers have high demands for any business. But is anything more intense than the need to quickly respond to customers? You have so many important things to do so a simple response to a customer can wait, right? The digital responsiveness of a business can make or break a sale. It can make or break a customer. It can be the difference between a 5-star and 1-star review. It can also set a business apart from its competition and attract new customers.
Keyword rankings: How much attention should we give them? Are keyword rankings misleading? How do these rankings impact what business owners should be focussing on? We dive in and discuss the evolution of keyword rankings and what they mean for the today's business owner.
Building a customer base can be hard, very hard -- but we tackle this very question as it is something every business needs to do in order to survive. Enjoy this discussion as we cover social media, CRM, email newsletters, public speaking, building a persona, and gamification of the customer experience.